2012 Labor agreement

2012 Labor Agreement

Communications Workers of America and

AT&T East

2012 Labor Agreements Communications Workers of America and AT&T EAST

Wage and Wage Working and Working Practices Practices Binder Binder TABLE OF TABLE CONTENTS OF CONTENTS Subject Subject

Page No.Page No.

Basic Contract………………………………………………….….….…3 Basic Contract………………………………………………….….….…3 Supplemental Supplemental Agreements………………………………………….…31 Agreements………………………………………….…31 - Appendix- Appendix A - List ofA Bargaining - List of Bargaining Unit Job Titles Unit Job andTitles and Wage Maxima………………………………………70 Wage Maxima………………………………………70 . . - Appendix- Appendix B - WageB and - Wage Working andPractices…………………..… Working Practices…………………..… .73 .73 (C)

- Appendix (C) - Appendix C - Reserved C - Reserved for Futurefor Use..………………....……..221 Future Use..………………....……..221 - Appendix- Appendix D - WageDProgression - Wage Progression Schedules……………………222 Schedules……………………222 - Appendix- Appendix E - New EJob- Titles……………………………….…….226 New Job Titles……………………………….…….226 - Appendix - Appendix F…………………………………………………….…….228 F…………………………………………………….…….228

* * * ** ** * * * POLICIES POLICIES AND PROCEDURES AND PROCEDURES - Part 1 - Transfer - Part 1 - Procedure……………………………..…….….255 Transfer Procedure……………………………..…….….255 - Part 2 - (Reserved) - Part 2 - (Reserved) - Part 3 - Military - Part 3 Memoranda………………………………………262 - Military Memoranda………………………………………262

INDEX……………………………………………………………………..275 INDEX……………………………………………………………………..275

1

1

(C)

(C)

BASIC CONTRACT BASIC CONTRACT between THE SOUTHERN NEW ENGLAND TELEPHONE COMPANY, SNET DIVERSIFIED GROUP, INC.,BASIC AT&T CONTRACT SERVICES, INC. and AT&T CORP., (HEREINAFTER REFERRED TO between INDIVIDUALLY AND COLLECTIVELY AS “AT&T-EAST” OR THE “COMPANY”). THE SOUTHERN NEW ENGLAND TELEPHONE COMPANY, SNET DIVERSIFIED GROUP, INC., AT&T SERVICES, INC. and AT&T CORP., (HEREINAFTER REFERRED TOand INDIVIDUALLY AND COLLECTIVELY AS “AT&T-EAST” OR THE “COMPANY”). COMMUNICATIONS WORKERS OF AMERICA (CWA) and

TABLE WORKERS OF CONTENTS COMMUNICATIONS OF AMERICA (CWA) Article No.

Subject

TABLE OF CONTENTS

I Purpose II Bargaining Unit Employees Article No. Subject III General IV Wage and Working Practices I Purpose V Hours II Bargaining Unit Employees VI Wages III General VII Force Adjustments IV Wage and Working Practices VIII Reserved For Future Use V Hours IX Reinstatement of Employee Veterans VI Wages X Transfers and Promotions VII Force Adjustments XI Dismissals and Penalties VIII Reserved For Future Use XII Union Representation IX Reinstatement of Employee Veterans XIII Grievances X Transfers and Promotions XIV Joint Conferences XI Dismissals and Penalties XV Collection of Dues XII Union Representation XVI Agency Shop XIII Grievances XVII Promotions and Transfers of Union Officers XIV Joint Conferences XVIII Union Activities XV Collection of Dues XIX Federal or State Laws XVI Agency Shop XX Amendment XVII Promotions and Transfers of Union Officers XXI Arbitration XVIII Union Activities XXII Reserved for Future Use XIX Federal or State Laws XXIII Non-Discrimination Clause XX Amendment XXIV Reserved For Future Use XXI Arbitration XXV Reserved For Future Use XXII Reserved for Future Use XXVI Reserved For Future Use XXIII Non-Discrimination Clause XXVII Miscellaneous XXIV Reserved For Future Use XXVIII Duration and Basis of Reopening XXV Reserved For Future Use XXVI Reserved For Future Use XXVII Miscellaneous XXVIII Duration and Basis of Reopening

2

2

Page No. 4 4 Page No. 4 5 4 5 4 5 4 6 5 17 5 18 5 18 6 19 17 19 18 20 18 22 19 23 19 24 20 24 22 25 23 25 24 26 24 26 25 27 25 28 26 28 26 28 27 28 28 29 28 29 28 28 29 29

BASIC CONTRACT

CONTRACT between THE SOUTHERN NEW ENGLAND TELEPHONE COMPANY, SNET DIVERSIFIED GROUP, INC., AT&T SERVICES, INC. and AT&T CORP., (HEREINAFTER REFERRED TO CONTRACT INDIVIDUALLY AND COLLECTIVELY between AS “AT&T-EAST” OR THE “COMPANY”). THE SOUTHERN NEW ENGLAND TELEPHONE COMPANY, SNET DIVERSIFIED GROUP, INC., AT&T and SERVICES, INC. and AT&T CORP., (HEREINAFTER REFERRED TO INDIVIDUALLY AND COLLECTIVELY AS “AT&T-EAST” OR THE “COMPANY”). COMMUNICATIONS WORKERS OF AMERICA (CWA) and

COMMUNICATIONS WORKERS (CWA) This Contract is entered into, effective this 8thOF dayAMERICA of April, 2012, by and between The Southern New England Telephone Company, SNET Diversified Group, Inc., AT&T Services, Inc. and AT&T Corp., (hereinafter referred to individually and collectively as “AT&T-East” or the “Company”) and the Communications Workersisofentered Americainto, (CWA), (hereinafter the of “Union”). This Contract effective this 8th day April, 2012, by and between The Southern New England Telephone Company, SNET Diversified Whereas, the Union has been designated and selected by the majority Group, Inc., AT&T Services, Inc. and AT&T Corp., (hereinafter referred to of the bargaining Company as bargaining individuallyunit andemployees collectivelyofasthe “AT&T-East” or the the exclusive “Company”) and the agent for all such employeesWorkers for the purpose of negotiating with the Company relative Communications of America (CWA), (hereinafter the “Union”). to rates of pay, wages, hours and all other conditions of their employment, and Whereas, the Union has been designated and selected by the majority of Company, in pursuance of theas National Labor Relations theWhereas, bargainingthe unit employees of the Company the exclusive bargaining agent Act, for hasallagreed to full acceptance of the Union as the sole bargaining agent relative in all such employees for the purpose of negotiating with the Company matters pertaining rates of pay, and wages, hoursconditions and working conditions for all its to rates of pay,towages, hours all other of their employment, and bargaining unit employees, Whereas, the Company, in pursuance of the National Labor Relations therefore, in consideration theUnion promises and of the covenants Act,Now, has agreed to full acceptance ofofthe as the sole bargaining agent in all and matters agreements hereintoset forth, and the agree as follows: pertaining rates of the pay,Company wages, hours andUnion working conditions for all its bargaining unit employees, Now, therefore, in consideration of the promises and of the covenants and agreements herein set forth, the Company and the Union agree as follows:

3

3

BASIC CONTRACT

ARTICLE ARTICLEI I PURPOSE PURPOSE 1.1. The Thepurpose purposeofofthis thisContract Contractisistotostipulate stipulatethose thoseitems itemsalready alreadyfixed fixedby by mutual mutualagreement, agreement,outline outlinethe themethod methodofofprocedure procedureininapproaching approachingagreement agreement on oncontroversial controversialquestions questionsand andtotosecure secureprompt promptand andfair fairdisposition dispositionofofalleged alleged grievances. grievances. 2.2. The TheCompany Companyand andthe theUnion Unionagree agreethat thatevery everyeffort effortpossible possiblewill willbe bemade made totoreach reachmutually mutuallysatisfactory satisfactoryconclusions conclusionson oncontroversial controversialmatters. matters.

ARTICLE ARTICLEIIII BARGAINING BARGAININGUNIT UNITEMPLOYEES EMPLOYEES 1.1. The TheCompany Companyand andthe theUnion Unionmutually mutuallyagree agreethat thatbargaining bargainingunit unit employees employeesshall shallbe bethose thosewith withthe thejob jobtitles titleslisted listedininAppendix AppendixAAofofthis thisContract. Contract. ItItisisfurther furtherunderstood understoodthat thatjob jobclassifications classificationsset setup upduring duringthe thelife lifeofofthis this Contract Contractwhich whichare arenot notmanagement managementjobs jobsshall shallbe beconsidered consideredtotobe beincluded includedinin the thebargaining bargainingunit. unit. 2.2. The TheCompany Companywill willinform informthe theUnion Unionmonthly monthlyofofbargaining bargainingunit unitjob jobtitles titles that thathave havebeen beenchanged changedorordiscontinued discontinuedand andofofnew newjob jobclassifications classificationsup uptotoand and including includingthe thefirst firstline lineofofmanagement. management. Such Suchnotification notificationwill willalso alsoinclude includeaa statement statementofofthe theessential essentialduties dutiesofofthe thenew newjobs, jobs,indicating indicatingthose thoseconsidered consideredby by the theCompany Companytotobe beproperly properlymanagement. management. The Thefinal finalclassification classificationofofnew newjobs jobsas as management managementororbargaining bargainingunit unitwill willbe beby bymutual mutualagreement. agreement. The TheUnion Unionwill will determine determinethe theeligibility eligibilityofofemployees employeestotomembership membershipininthe theUnion. Union.

ARTICLE ARTICLEIIIIII GENERAL GENERAL 1.1. Both Bothparties partieswill willarrange arrangetotohave havetheir theirrespective respectiverepresentatives representativesmeet meettoto discuss discussmatters mattersofofmutual mutualinterest, interest,upon uponrequest requestand andreasonable reasonableadvance advancenotice notice from fromeither eitherparty partytotothe theother. other. Each Eachparty partyshall shalldetermine determineand anddesignate designatethe the number numberand andpersonnel personnelofofitsitsown ownrepresentation. representation. 2.2. Union UnionRepresentatives Representativesshall shallhave havefull fullfreedom freedomofofspeech speechand andaction actionand and are arehereby herebyguaranteed guaranteedfull fullprotection protectionfrom fromdiscrimination discriminationon onaccount accountofofany any action actiontaken takeniningood goodfaith faithininthe theperformance performanceofoftheir theirduties. duties. No Nodiscrimination discriminationofof any anycharacter characterwhatsoever whatsoevershall shallbe beexercised exercisedagainst againstany anyemployee employeebecause becauseofof membership membershipininororaction actionon onbehalf behalfofofthe theUnion. Union.

44

BASIC CONTRACT

3. The 3. Company The Company will not negotiate will not negotiate as to matters as towithin matters the within provisions the provisions of this of this Contract, Contract, with individual with individual employeesemployees or groups or of groups employees. of employees. 4. Such 4. Company Such Company records orrecords true copies or true thereof copies asthereof are notas deemed are not deemed confidential confidential shall be furnished shall be furnished promptly to promptly the Union to the upon Union request. upon request.

ARTICLEARTICLE IV IV WAGE AND WAGE WORKING AND WORKING PRACTICES PRACTICES 1. The 1. wageThe andwage working andpractices working as practices are applicable as are applicable to bargaining to bargaining unit unit employeesemployees within each within of the each various of thedepartments various departments are incorporated are incorporated herein as herein as Appendix Appendix B. Such wage B. Such andwage working andpractices working are practices subject are tosubject the terms to the andterms and conditionsconditions of this Contract of this and Contract shall not andbe shall changed not be during changed theduring periodthe by period this by this Contract without Contract prior without negotiations prior negotiations and mutual and agreement. mutual agreement. The applicable The applicable section ofsection the wage of the andwage working andpractices working that practices applies that toapplies all bargaining to all bargaining unit unit employeesemployees is designated is designated in Appendix in Appendix A. A.

ARTICLEARTICLE V V HOURS HOURS 1. A forty-hour 1. A forty-hour or thirty-seven or thirty-seven and one half andhour one week half hour shallweek be the shall normal be the normal work weekwork andweek an eight-hour and an eight-hour or seven and or seven one half andhour one day half shall hour be daythe shall normal be the normal work day,work subject day, tosubject exceptions to exceptions and conditions and conditions set forth inset theforth in the WAGE AND WAGE WORKING AND WORKING PRACTICES PRACTICES of the Company. of the Company.

ARTICLEARTICLE VI VI WAGES WAGES 1. Wage 1. maxima, Wage cost-of-living maxima, cost-of-living agreementagreement and wageand schedules wage schedules are are incorporated incorporated herein as herein Appendix as Appendix A, Appendix A, Appendix C and Appendix C and Appendix D respectively. D respectively. 2. New 2. JobsNew and/or Jobs modifications and/or modifications to existingtojobs existing are incorporated jobs are incorporated herein by herein by reference;reference; New Job Titles, New Job is incorporated Titles, is incorporated herein as herein Appendix E. as Appendix E. 3. Reduction in the wage of individual employeesemployees will not bewill made 3. Reduction in the wage of individual not except be made except for one orfor more following conditions: oneoforthe more of the reasons followingorreasons or conditions:

5

5

BASIC CONTRACT

a. Transfer a. Transfer to an occupation to an occupation having ahaving lower amaximum; lower maximum; b. Transfer b. Transfer to an occupation to an occupation in whichinawhich training a training period isperiod required is required in in order toorder qualify to for qualify the rate for the received rate received in the former in the occupation; former occupation; c.

Reduction c. Reduction in the number in the number of hoursofworked hours worked per week; per week;

d. Unsatisfactory d. Unsatisfactory performance performance of duty,of unsatisfactory duty, unsatisfactory personal personal conductconduct or action orwhich actioncan which be proven can be proven to be detrimental to be detrimental to the to the interestsinterests of the Company. of the Company. 4. Wage 4. rates Wageunder ratesconditions under conditions (a) and (a) (b) and above (b)will above be appropriate will be appropriate to the to the new assignment, new assignment, whetherwhether the reassignment the reassignment is caused is caused by failure byof failure the employee of the employee to perform to perform satisfactorily satisfactorily in the former in the assignment, former assignment, or by request or by request of the employee. of the employee. 5. When 5. aWhen reassignment a reassignment results from results reduction from reduction in work in load work which loadiswhich not ofis not of short duration, short duration, wage rates wageunder ratesconditions under conditions (a) and (a) (b) and above (b)will above be appropriate will be appropriate to the new to the assignment. new assignment.

ARTICLE ARTICLE VII VII FORCEFORCE ADJUSTMENTS ADJUSTMENTS 1. Whenever 1. Whenever the Company the Company deems itdeems necessary it necessary for any for reason any reason to maketoforce make force adjustments adjustments in any Company-defined in any Company-defined entity (as entity defined (as defined in Policies in Policies and and Procedures, Procedures, Part 1, Attachment Part 1, Attachment 1-Transfer 1-Transfer Plan, Paragraph Plan, Paragraph 1, E), such 1, E), such adjustments adjustments shall beshall effected be effected in the following in the following order: order:

6

6

BASIC CONTRACT a. a. When When a surplus a surplus condition condition exists exists (defined (defined at the at the job job titletitle level level within within a a company-defined company-defined entity entity when when thethe Company Company determines determines there there areare more more people people on on a job a job titletitle in an in an entity entity than than areare needed needed to perform to perform thethe work work of that of that particular particular job job titletitle in the in the entity) entity) thethe Company Company shall shall (i) notify (i) notify thethe Union; Union; (ii) (ii) identify identify thethe impacted impacted job job title,title, thethe company-defined company-defined entity entity andand thethe number number of surplus of surplus employees employees in the in the job job titletitle andand (iii) (iii) inform inform thethe Union Union as to aswhether to whether thethe Company Company intends intends to layoff to layoff bargaining bargaining unitunit employees employees to relieve to relieve thatthat surplus. surplus. When When thethe Company Company hashas jobsjobs available available to offer to offer to surplused to surplused employees employees andand therefore therefore notifies notifies thethe Union Union thatthat it does it does notnot intend intend to layoff to layoff bargaining unitunit bargaining employees, thethe Company willwill proceed as follows: employees, Company proceed as follows: (1) (1)ForFor thethe remaining life life of the current Contract (April 9, 2016), thethe remaining of the current Contract (April 9, 2016), 1 1 Company willwill offer an an Enhanced Voluntary Severance Plan Company offer Enhanced Voluntary Severance Plan (EVSP) (EVSP) to to incumbents incumbents in the in the impacted impacted job job titletitle within within thethe company-defined company-defined entity. entity. TheThe offer offer maymay be be accepted accepted by incumbents by incumbents in the in the impacted impacted job job title,title, in in seniority seniority order, order, up up to the to the number number of surplus of surplus declared declared for for thatthat job job title.title. TheThe offer offer willwill be available be available for for oneone calendar calendar week, week, andand employees employees whowho accept accept thethe offer offer must must be be off off thethe payroll payroll within within 10 10 weeks weeks from from thethe date date of the of the notification notification to the to the Union Union of the of the surplus. surplus. 1

1 Enhanced Enhanced Voluntary Voluntary Severance Severance PlanPlan (EVSP) (EVSP) – in–effect in effect for remaining for remaining life life of current of current Contract Contract (April (April 9, 2016): 9, 2016): • •Includes Includes 6 mo.’s 6 mo.’s continuation continuation of Company of Company contribution contribution to Medical to Medical Coverage Coverage (as long (as long as as employee employee continues continues to pay to pay theirtheir portion portion of premium, of premium, if appropriate) if appropriate) • •Lump Lump SumSum Severance Severance Payment Payment as follows: as follows:

Completed Completed Yrs.Yrs. of NCS of NCS 20 and overover 20 and 19 19 18 18 17 17 16 16 15 15 14 14 13 13 12 12 11 11 10 10 9 9 8 8 7 7 6 6 5 5 4 4 3 3 2 2 1 1

Amount Amount of Lump of Lump SumSum Payment Payment (in weeks (in weeks of Base of Base Pay)Pay) 52 weeks 52 weeks 46 weeks 46 weeks 42 weeks 42 weeks 40 weeks 40 weeks 38 weeks 38 weeks 36 weeks 36 weeks 34 weeks 34 weeks 32 weeks 32 weeks 30 weeks 30 weeks 28 weeks 28 weeks 26 weeks 26 weeks 20 weeks 20 weeks 18 weeks 18 weeks 16 weeks 16 weeks 14 weeks 14 weeks 12 weeks 12 weeks 8 weeks 8 weeks 6 weeks 6 weeks 4 weeks 4 weeks 2 weeks 2 weeks

7 7

BASIC CONTRACT (2) If at the (2) end If atofthe thatend week of that a surplus week still a surplus exists still at the exists job title at the level job title level within a company-defined within a company-defined entity, the entity, Company the Company will extendwill anextend offer ofan theoffer of the EVSP to incumbents, EVSP to incumbents, in seniorityinorder, seniority in the order, impacted in the job impacted title, injob other title, in other 2 company-defined company-defined entities2. The entities offer . may The offer be accepted, may be accepted, in seniorityinorder, seniority order, up to the number up to theofnumber surplus of remaining surplus remaining in that job in title. thatThe job offer title. will Thebe offer will be available for available one calendar for oneweek, calendar andweek, employees and employees who accept who theaccept offer the offer must be offmust the be payroll off the within payroll 9 weeks withinfrom 9 weeks the date fromofthe thedate notification of the notification to to the Union the of the Union surplus. of theIncumbents surplus. Incumbents within the within “surplused” the “surplused” job title in job the title in the company-defined company-defined entity will be entity offered, will beonoffered, a senioronvolunteer a senior basis, volunteer anybasis, any positions vacated, positionsinvacated, their jobintitle, theirasjob a result title, as ofaEVSP. result Any of EVSP. positions Any positions remainingremaining vacant (i.e., vacant not selected (i.e., notby selected incumbents by incumbents in the surplused in the surplused job job title withintitle the within company-defined the company-defined entity) will entity) be made will available be made to available the to the Transfer Bureau. Transfer Bureau. (3) If a surplus (3) If still a surplus exists still at the exists job title at the level jobwithin title level a company-defined within a company-defined entity following entitythe following offer ofthe theoffer EVSP, of the theEVSP, Company the Company will notify the will Union notify the Union of its intentoftoitsinitiate intent an to initiate Involuntary an Involuntary Re-Deployment Re-Deployment Process to Process move to move 3 3 4 “surplused” to jobs available jobs4 they for which they are qualified. “surplused” employeesemployees to available for which are qualified. The notification The notification will includewill a listing includeofasurplused listing of surplused employeesemployees arranged in arranged in seniority order. seniority Theorder. date of The thisdate notification of this notification will serve as willthe serve startasdate the start of date of an 8-weekan Involuntary 8-week Involuntary Re-Deployment Re-Deployment Process. Process. (4) remaining For the remaining life of the current(April Contract (April the 9, 2016), the (4) For the life of the current Contract 9, 2016), and the jointlyPre-Test sponsorTraining Pre-TestWorkshops Training Workshops Company Company and the Union will Union jointly will sponsor to be to surplused employees. The Company willforarrange to be offered to offered surplused employees. The Company will arrange the for the unit employees, who are jointly designated by the bargainingbargaining unit employees, who are jointly designated by the Union andUnion and the Company for this workshop, to befrom released the Company as trainersasfortrainers this workshop, to be released their from their normal duties tothe conduct the workshops. The Company willtocontinue to normal duties to conduct workshops. The Company will continue these employees basicThe wages. will “train the pay these pay employees their basictheir wages. UnionThe will Union “train the trainers” and trainingand facilities and associated supplies and trainers” and provide theprovide trainingthe facilities associated supplies and conduct these workshops. equipmentequipment needed toneeded conducttothese workshops. The UnionThe andUnion the and the will encourage to avail themselves of the Company Company will encourage surplused surplused employeesemployees to avail themselves of the Pre-TestWorkshops Training Workshops and once scheduled for a workshop, Pre-Test Training and once scheduled for a workshop, to fully to fully theprovided servicestoprovided prepare themselves utilize the utilize services preparetothemselves and to takeand theto take the required test(s) administered by theBureau. Transfer Bureau. required test(s) administered by the Transfer The Involuntary Re-Deployment Process will be implemented in the (5) The (5) Involuntary Re-Deployment Process will be implemented in the following manner: following manner:

2 2 In the event In thethe Company event the has Company more than hasenough more than available enough positions available in the positions impacted in the jobimpacted title in job title in the not EVSP incumbents the other company-defined other company-defined entities to satisfy entities thetosurplus, satisfy the it willsurplus, not offer it will offertothe EVSP to in incumbents in the impacted jobimpacted title, in other company-defined entities. Theentities. surplus The will be considered job title, in other company-defined surplus will be relieved. considered relieved. 3 3 “Surplused”“Surplused” Employee isEmployee defined asisan defined employee as anwho employee has been who selected, has been in inverse-seniority selected, in inverse-seniority order, in the order, surplused in thejob surplused title within joba title company-defined within a company-defined entity, as being entity, within as being the scope withinofthe thescope of the surplus identified surplus by identified the Company. by the Company. 4 4 Available Jobs Available – In establishing Jobs – In establishing the list of available the list jobs, of available the Company jobs, the and Company Union will and discuss Union will discuss work being done work by being Temporary done byemployees Temporaryand/or employees contract and/or labor. contract The Company labor. The willCompany extend every will extend every effort to make effort some to make of these some positions of these available positions as available Regular positions as Regular to the positions Transfer to the Bureau Transfer and Bureau to and to the availablethe jobs available listing for jobs qualified listing for “surplused” qualified employees. “surplused” employees.

8

8

BASIC CONTRACT (a) (a)“Surplused” “Surplused” Employees Employees willwill have have residency residency timetime requirements requirements waived waived on on their their current current title.title. (b) (b)“Surplused” “Surplused” Employees Employees willwill be be offered, offered, on on a priority a priority placement placement 5 5 6 6 basis basis , in ,seniority in seniority order, order, all available all available positions positions for for which which theythey areare qualified qualified thatthat areare at or at below or below thethe wage wage maximumestablished maximumestablished for for thethe surplused surplused titletitle (lateral (lateral or downgrades). or downgrades). Employees Employees must must meet meet all all applicable applicable requirements requirements of the of the position position (e.g., (e.g., must must qualify qualify on required on required tests) tests) in order in order to be to be offered offered re-deployment re-deployment to the to the position. position. (c) (c)“Surplused” “Surplused” employees employees willwill notnot be be involuntarily involuntarily re-deployed re-deployed to to a Customer a Customer Information Information Services Services position position through through thisthis process. process. (d) (d)An An employee employee whowho is offered is offered a position a position willwill have have 24 24 hours hours from from thethe timetime of offer of offer within within which which to accept to accept thethe job job offer offer to any to any available available job.job. If the If the employee employee declines declines thethe job job offer offer to any to any available available job,job, thethe employee employee willwill no no longer longer be be eligible eligible for for transfer, transfer, voluntarily voluntarily or or involuntarily, involuntarily, to another to another position position andand willwill be be required required to accept to accept thethe EVSP EVSP offer offer andand must must be be off off thethe payroll payroll within within 8 weeks 8 weeks from from thethe date date of notification of notification to the to the Union Union of the of the initiation initiation of the of the Involuntary Involuntary Re-ReDeployment Deployment Process. Process. (e) (e)An An employee’s employee’s surplus surplus status status willwill be removed be removed once once he/she he/she hashas either either accepted accepted a reassignment a reassignment through through thisthis process process or or accepted accepted a normal a normal transfer. transfer. (f) (f)ForFor “surplused” “surplused” employees employees whowho declined declined to participate to participate in the in the EVSP EVSP andand areare unable unable to meet to meet thethe basic basic qualifications qualifications of any of any of the of the available available positions positions thatthat areare at or at below or below thethe wage wage maximum maximum established established for for thethe surplused surplused titletitle (lateral (lateral or downgrades), or downgrades), andand for for thethe remaining remaining life life of the of the current current Contract Contract (April (April 9, 2016), 9, 2016), thethe 7 7 Company Company willwill extend extend a Guaranteed a Guaranteed JobJob Offer Offer . .

5 5 Priority Priority Placement Placement Basis Basis – Surplused – Surplused employee employee will have will have priority priority for lateral for lateral andand downgrade downgrade positions positions in the in Transfer the Transfer Bureau Bureau before before other transfer requests are are considered for the other transfer requests considered for available the available positions. positions. 6 6 The The Company Company will endeavor will endeavor to ensure to ensure that that surplused surplused employees employees will have will have available available positions, positions, fromfrom which which to select, to select, which which would would entail entail a one-way a one-way commuting commuting distance distance of noofmore no more thanthan 50 miles 50 miles further further thanthan his/her his/her current current one-way one-way commuting commuting distance. distance. 7 7 Guaranteed Guaranteed JobJob Offer Offer [in effect [in effect for the for remaining the remaining life of lifethe of current the current Contract Contract (April (April 9, 2016)] 9, 2016)] will will consist consist of aof bargaining a bargaining unit unit job in jobthe in State the State of Connecticut of Connecticut for which for which the employee the employee is qualified is qualified (must (must meetmeet the basic the basic qualifications, qualifications, including including passing passing the appropriate the appropriate tests). tests). An employee An employee whowho is offered is offered a Guaranteed a Guaranteed JobJob Offer Offer will have will have 24 hours 24 hours fromfrom the time the time of offer of offer within within which which to accept to accept the the position. position. If theIf employee the employee declines declines the position, the position, the employee the employee will no willlonger no longer be eligible be eligible for for Guaranteed Guaranteed JobJob Offer Offer or transfer, or transfer, voluntarily voluntarily or involuntarily, or involuntarily, to another to another position position andand will be will be required required to accept to accept the EVSP the EVSP offeroffer andand mustmust be off bethe off payroll the payroll within within 8 weeks 8 weeks fromfrom the date the date of of notification notification to the to Union the Union of the of initiation the initiation of the of Involuntary the Involuntary Re-Deployment Re-Deployment Process. Process.

9 9

BASIC CONTRACT

(g) Employees (g) Employees who have been who have re-deployed been re-deployed through this through process this process and have been and have re-deployed been re-deployed into a position into with a position a wage with maximum a wage maximum below that below of theirthat surplused of their title surplused will have titletheir will wages have their treated wages in treated in accordanceaccordance with the Wage with & the Working Wage &Practices, Working General Practices, Section, General Section, ParagraphParagraph 3.12. Wage3.12. treatment Wage in treatment accordance in accordance with Paragraph with Paragraph 3.12 will cease 3.12 ifwill pursuant cease iftopursuant a subsequent to a subsequent surplus declaration surplus declaration the the employee selects employee a position selects under a position Article under VII paragraph Article VII paragraph 1.i, however 1.i, however the employee the will employee receivewill transition receivepay transition as appropriate. pay as appropriate. (h) Employees (h) Employees who have been who have re-deployed been re-deployed through this through process this process into a position into with a position a wage with maximum a wage either maximum at oreither belowatthat or below of theirthat of their surplused title surplused will continue title willtocontinue have access to have to and access maytoaccept and may the accept the provisions provisions of the EVSP of until the EVSP whichuntil everwhich of theever following of theoccurs following first:occurs first: (1)

they accept (1) they another accept position another through position thethrough Transfer theBureau; Transfer orBureau; or

(2)

a.) Three (2) (3) a.)years Threefrom (3) years the effective from thedate effective of their date re- of their redeploymentdeployment for employees for employees with ten (10) with or ten more (10) years or more or years or b.) for employees b.) for employees with less than withten less(10) than years ten (10) of service years on of service on the effective thedate effective of their date re-deployment, of their re-deployment, the lesser of thethree lesser of three (3) years from (3) years the effective from thedate effective of their date re-deployment of their re-deployment or the or the period of time period between of timethe between effective thedate effective of their date re- of their redeploymentdeployment and the expiration and the date expiration of thedate 2012ofLabor the 2012 Labor Agreements Agreements (April 9, 2016). (April 9, 2016).

(i) The title (i) ofThe employees title of employees re-deployed re-deployed will be changed will betochanged conformto conform to the title on to the the title newon position, the newand position, such employees and such employees will be subject will be to subject to the workingthe practices workingprevailing practices for prevailing other employees for other employees in that position. in that position. (j) There(j)will be There no retreat will be back no retreat to theback surplused to the position surplused within position within the normalthe six-month normal retreat six-month period. retreat period. (k) Residency (k) Residency time requirements time requirements on the newon title thetonew which titlethe to which the employee has employee been re-deployed has been re-deployed will be waived will be until waived the employee until the employee transfers totransfers a subsequent to a subsequent position. position. (l) Re-deployed (l) Re-deployed employeesemployees will not have willany notpriority have any consideration priority consideration in in the Transfer theBureau, Transfer and Bureau, any transfer and any requests transferwill requests be processed will be processed in the in the normal manner normal bymanner the Transfer by theBureau, Transfer except Bureau, in the except following in the following circumstance: circumstance: If as a result If as of a accepting result of aaccepting Guaranteed a Guaranteed Job Offer, Job Offer, the surplused the employee surplused is employee placed into is placed a job title intospecifically a job title specifically created bycreated by the Company the to Company meet thetoGuaranteed meet the Guaranteed Job Offer commitment, Job Offer commitment, the the employee will employee receivewill “priority receive placement” “priority placement” preferencepreference in the Transfer in the Transfer Bureau forBureau the nextfor available the nextposition available forposition which the for surplused which the surplused employee applies employee andapplies is qualified and isand qualified which and is atwhich or below is atthe or below the maximum wage maximum rate of wage the rate surplused of the title surplused the employee title the left. employee An left. An employee who employee transfers whofrom transfers a job from title specifically a job title specifically created bycreated the by the Company to Company meet thetoGuaranteed meet the Guaranteed Job Offer commitment Job Offer commitment will not be will not be allowed to allowed retreat back to retreat to thatback title.to that title.

10

10

BASIC CONTRACT

(m) If a re-deployed employee subsequently transfers to another (m) If a re-deployed employee subsequently transfers to another position, all of the normal Transfer Bureau rules will apply to any position, all of the normal Transfer Bureau rules will apply to any subsequent transfer or transfer request (e.g., must meet residency subsequent transfer or transfer request (e.g., must meet residency requirements of the new position). requirements of the new position). (n) All employees re-deployed under the Involuntary Re-Deployment (n) All employees re-deployed under the Involuntary Re-Deployment Process will have two additional transfer requests automatically placed Process will have two 8additional transfer requests automatically placed in the Available File : 1.) Original title, same location; 2.) Original job in the Available File8: 1.) Original title, same location; 2.) Original job title, any location. Residency time requirement on their new title will be title, any location. Residency time requirement on their new title will be waived and these automatic requests will be in addition to the waived and these automatic requests will be in addition to the contractual agreement of ten. Automatic requests will remain in the contractual agreement of ten. Automatic requests will remain in the Available File until the employee returns to their former title or is Available File until the employee returns to their former title or is advanced to a level higher than their former title. advanced to a level higher than their former title. (o) If a vacancy arises in the surplused employee’s former title (or (o) If a vacancy arises in the surplused employee’s former title (or successor title) and location, the order of priority in filling that successor title) and location, the order of priority in filling that vacancy will be as follows: vacancy will be as follows: (1) Recalls from layoff or re-deployment (“Article VII Recall (1) Recalls from layoff or re-deployment (“Article VII Recall Rights”) are honored in the following order: Rights”) are honored in the following order: (a) First: Combined seniority for “Recall From Layoff” (a) First: Combined seniority for “Recall From Layoff” (b) Second: Combined seniority for “Recall From (b) Second: Combined seniority for “Recall From Involuntary Redeployment” and “Buyback Rights”. Involuntary Redeployment” and “Buyback Rights”. (2) Employees declared surplus (not yet placed). (2) Employees declared surplus (not yet placed). (3) Employees in the MIT Program. (3) Employees in the MIT Program. (4) Normal transfer requests. (4) Normal transfer requests. (p) Fulfillment of either of the automatic transfer requests will (p) Fulfillment of either of the automatic transfer requests will remove the employee from the Available File. This will have no remove the employee from the Available File. This will have no effect on any other transfer requests the employee has on file in the effect on any other transfer requests the employee has on file in the Transfer Bureau. If the employee had fulfilled all residency Transfer Bureau. If the employee had fulfilled all residency requirements prior to re-deployment, no new residency requirements prior to re-deployment, no new residency requirements will be required for a subsequent transfer. If the requirements will be required for a subsequent transfer. If the employee had not met residency requirements prior to reemployee had not met residency requirements prior to redeployment, the employee will be required to complete any deployment, the employee will be required to complete any remaining residency requirement. The time spent in any job(s) remaining residency requirement. The time spent in any job(s) between the date of re-deployment and the date of recall from rebetween the date of re-deployment and the date of recall from redeployment will be counted for the purposes of meeting residency deployment will be counted for the purposes of meeting residency requirements. requirements.

8 Available File is maintained by the Transfer Bureau, and includes employees who have “recall” Available File is maintained by the Transfer Bureau, and includes employees who have “recall” rights to a job title from which they were laid off or redeployed and receive consideration for that job rights to a job title from which they were laid off or redeployed and receive consideration for that job title before other employees. title before other employees.

8

1111

BASIC CONTRACT

(q) The(q) effectThe of declining effect of declining an automatic an automatic transfer request transferwill request be will be as follows: as follows: (1) Original (1) title Original - Original title -Location: Original Location: - Employee - Employee is removed is removed from the Available from the Available File. If his/her File. If his/her pay is above pay the is above maximum the maximum for the present for thetitle, present it willtitle, be it will be reduced directly reducedtodirectly that maximum. to that maximum. (2) Original (2) title Original - Anytitle Location: - Any Location: - Employee - Employee will be removed will be removed from the Available from the Available File for any File for any locations locations to which they to which refuse they anrefuse automatic an automatic transfer. transfer. They They will remain willinremain the available in the available file for all file other for statewide all other statewide locations.locations. When theWhen Company the Company has an insufficient has an insufficient number ofnumber jobs available of jobs available to offer toto offer to surplusedsurplused employees employees and notifies andthe notifies Unionthe thatUnion it does thatintend it doestointend layoff to layoff bargaining unit employees, the Company will as proceed as follows: bargaining unit employees, the Company will proceed follows: b. The Company and the Union jointly agree b. The Company and the Union shall meetshall andmeet jointlyand agree upon the upon the of the(herein groupsafter (herein afterto referred to aswithin “pools”) within which definition definition of the groups referred as “pools”) which layoffs to be should effectedit be should it be necessary to introduce layoffs. At a layoffs are to be are effected necessary to introduce layoffs. At a will beas defined as an Equal Employment Opportunity minimum,minimum, pools willpools be defined an Equal Employment Opportunity (EEO) (EEO) Job Group entity.the Should the Company elect to combine Job Group within an within entity.anShould Company elect to combine EEO Job EEO Job Groupsthe across the Company for purposes of establishing layoffthe “pools”, the Groups across Company for purposes of establishing layoff “pools”, may to ten(10%) percent of the employees CompanyCompany may retain up retain to ten up percent of (10%) the employees slated forslated for layoff in the “pool” criteria such asskills special skills or licenses. layoff in the “pool” based onbased criteriaonsuch as special or licenses. c. toInrelieve order tothe relieve thethe surplus, the Company first implement a c. In order surplus, Company shall first shall implement a exit incentive will encompass the payment voluntaryvoluntary exit incentive program, program, which willwhich encompass either theeither payment delineated in paragraph of this or a replacement provisionsprovisions delineated in paragraph five (5) offive this(5) Article or Article a replacement negotiated termination the impacted entity negotiated voluntaryvoluntary termination program, program, within thewithin impacted entity “pool(s)” or onbasis a wider basis if the Company deems that it is appropriate. “pool(s)” or on a wider if the Company deems that it is appropriate. The voluntary exit incentive program willavailable remain available to impacted The voluntary exit incentive program will remain to impacted employees for a minimum fifteen employees for a minimum of fifteen of (15) days.(15) days. d. conclusion If, at the conclusion of the voluntary exit incentive further force d. If, at the of the voluntary exit incentive program, program, further force adjustments are necessary deemed necessary by the Company, the Company shall adjustments are deemed by the Company, the Company shall provide Union with formalnotification written notification as existence to (i) the existence of a provide the Unionthe with formal written as to (i) the of a surplus condition byentity; title and(ii)entity; (ii) to its implement intent to implement a voluntary surplus condition by title and its intent a voluntary re-deployment process relieve thatand surplus and (iii) to its introduce intent to introduce re-deployment process to relievetothat surplus (iii) its intent earlier from of thenotification date of notification layoffs nolayoffs earlierno than thirtythan (30)thirty days(30) fromdays the date should should re-deployment fail tothe relieve thecondition. surplus condition. voluntaryvoluntary re-deployment efforts failefforts to relieve surplus e. The Company initiate a voluntary re-deployment process e. The Company will initiatewill a voluntary re-deployment process to last a to last a fifteen days. Thiswill process will be available to all minimumminimum of fifteen of (15) days.(15) This process be available to all

12

12

BASIC CONTRACT 9 9 incumbents incumbents in surplused in surplused Titles. Titles. ThisThis process process will will make make open open positions positions available available to qualified to qualified employees employees identified identified for surplus for surplus on aonseniority a seniority basis. basis. Employees Employees accepting accepting positions positions in this in this voluntary voluntary re-deployment re-deployment process process will will not not havehave “retreat” “retreat” rights rights to their to their original original title.title. TheThe Company Company will will terminate terminate anyany Temporary Temporary employees employees or Contract or Contract Labor Labor performing performing the the workwork of bargaining of bargaining unitunit employees employees in the in the impacted impacted “pool”. “pool”.

f. If, f. atIf,the at the conclusion conclusion of the of the voluntary voluntary re-deployment re-deployment process, process, further further force force adjustments adjustments are are deemed deemed necessary necessary by the by the Company, Company, the the Company Company shallshall again again provide provide the the Union Union withwith formal formal written written notification notification as as to itstointent its intent to introduce to introduce layoffs layoffs no earlier no earlier thanthan fifteen fifteen (15)(15) daysdays fromfrom the the datedate of notification. of notification. g. The g. The Company Company andand the the Union Union are are committed committed to jointly to jointly explore explore all all possible possible alternatives alternatives to layoff to layoff priorprior to the to the Company Company initiating initiating layoffs. layoffs. To To thatthat end,end, as soon as soon as can as can be mutually be mutually arranged arranged afterafter the the issuance issuance of the of the formal formal written written notification, notification, the the Company Company andand the the Union Union shallshall convene convene a a jointjoint committee committee of representatives of representatives to explore to explore all alternatives all alternatives to achieve to achieve the the underlying underlying costcost reductions reductions associated associated withwith the the planned planned layoff. layoff. These These options options maymay include, include, but but are are not not limited limited to changes to changes to wage to wage rates, rates, benefit benefit provisions provisions andand in work in work rules, rules, changes changes in compensation in compensation practices practices relative relative to overtime to overtime andand differential differential payments, payments, changes changes in reimbursement in reimbursement practices practices or implementation or implementation of furloughing of furloughing and/or and/or part-timing part-timing workwork scheduling scheduling arrangements. arrangements. ThisThis committee committee shallshall not not formulate formulate policy policy or or arrive arrive at binding at binding decisions decisions or agreements, or agreements, but but rather rather shallshall be charged be charged withwith the the responsibility responsibility to develop to develop recommendations recommendations to the to the Company Company andand Union Union bargaining bargaining representatives representatives during during the the notification notification period. period. h. In h. the In the event event there there still still remains remains the the need need to initiate to initiate layoffs, layoffs, the the Company Company will will do so doinsoaccordance in accordance withwith the the formal formal written written notification notification referenced referenced in in paragraph paragraph (f). (f). TheThe Company Company will will terminate terminate contract contract labor labor andand Temporary Temporary employees employees performing performing services services thatthat employees employees designated designated for layoff for layoff are are qualified qualified to perform to perform andand thatthat cancan be performed be performed at comparable at comparable costs. costs. i. Based i. Based upon upon the the “pools’ “pools’ agreed agreed upon upon in paragraph in paragraph (b) above, (b) above, surplused surplused titlestitles will will be grouped be grouped withwith other other titlestitles in the in the same same EEOEEO JobJob Group Group andand all all incumbents on titles within the the “pool” will will be arranged in seniority order. TheThe incumbents on titles within “pool” be arranged in seniority order. Company, if appropriate, will will identify employees to be andand thenthen in in Company, if appropriate, identify employees toretained be retained inverse seniority order within the the “pool” designate employees for layoff to to inverse seniority order within “pool” designate employees for layoff the the extent necessary to relieve the the surplus condition. Within eacheach “pool” extent necessary to relieve surplus condition. Within “pool” more junior employees in the surplus titlestitles will will be offered, in seniority order, more junior employees in the surplus be offered, in seniority order, the the positions of the mostmost junior (non-retained) employees slated for layoff positions of the junior (non-retained) employees slated for layoff fromfrom the the “pool”. Employees selecting positions of more junior employees in in “pool”. Employees selecting positions of more junior employees the the “pool” mustmust meet Basic Qualifications of the position selected. If the “pool” meet Basic Qualifications of the position selected. If the position selected is atisaatlower raterate of pay thanthan thatthat of the employee’s position selected a lower of pay of the employee’s current current position, position, the the employee’s employee’s paypay will will be reduced be reduced to the to the newnew raterate at the at the

9

9 “Open “Open Positions”: Positions”: any positions any positions available available in theinTransfer the Transfer Bureau Bureau will be willclosed be closed to normal to normal Transfer Transfer Bureau Bureau candidates candidates in order in order to betomade be made available available to either to either the Voluntary the Voluntary Re-deployment Re-deployment process process or or to employees to employees designated designated for layoff. for layoff.

13 13

BASIC CONTRACT time of transfer; time of transfer; however,however, the employee the employee will continue will continue to receivetoareceive a supplemental supplemental partial payment partial payment of their severance of their severance pay (“Transition pay (“Transition Pay”), to Pay”), to maintain maintain their former their rate former of pay, rateforofapay, period for of a period time equivalent of time equivalent to the to the number ofnumber weeks of called weeks forcalled in the for layoff in the payment layoff payment table based table upon based theirupon their completed completed years of net years credited of net service. credited Residency service. Residency time requirements time requirements on on the new title the for newemployees title for employees selecting selecting positions positions in this process in thiswill process be waived will be waived until the employee until the employee transfers transfers to a subsequent to a subsequent position. position. Employees Employees selecting selecting positions positions in this process in thiswill process have will “buyback” have “buyback” rights10 torights their10original to theirtitle original title should a should vacancya arise vacancy in that arise titleinwithin that title thewithin Company-defined the Company-defined entity from entity from which they which werethey originally were originally declared declared surplus. surplus. j. Employees j. Employees electing not electing to select not atoposition select aofposition a moreofjunior a more employee junior employee in in the “pool”,the may “pool”, alternatively may alternatively accept the accept provisions the provisions of the voluntary of the voluntary exit exit incentive incentive program in program effect at in the effect time. at the If, attime. the conclusion If, at the conclusion of the above of the above steps, further steps, force further adjustments force adjustments are deemed are necessary deemed necessary by the Company, by the Company, the employees the employees designated designated for layoff for willlayoff be given will be a last given voluntary a last voluntary 11 opportunity opportunity to select from to select available from available open positions open 11 positions or accept orthe accept the provisionsprovisions of the voluntary of the voluntary exit incentive exit incentive program in program effect at in the effect time. at the Thetime. The CompanyCompany will then initiate will then layoffs initiate forlayoffs all remaining for all remaining identified identified employees. employees. 2. In2.the event In the of an event emergency of an emergency or unusual orpeak unusual workpeak loadwork conditions, load conditions, the the CompanyCompany will attempt willtoattempt utilize employees to utilize employees laid off under laid off theunder provision the provision of this of this article before article engaging before engaging other contingency other contingency labor sources. labor sources. Employees Employees laid off bylaid off by the Company the Company will be given will be preferential given preferential consideration consideration for engagement for engagement as a as a Temporary Temporary employeeemployee if they areif so they registered. are so registered. (a) Temporary (a) Temporary needs in needs titles and in titles entities andwhich entities have which been have subject beentosubject to layoff shall layoff be filled shallas befollows: filled as follows: (1) The(1) Company The Company shall contact shallformer contact employees former employees who havewho “recall” have “recall” rights (asrights defined (asindefined Paragraph in Paragraph 3 of this Article) 3 of thistoArticle) that title toand thatentity, title and in entity, in seniority order, seniority in order order,toinoffer orderthem to offer the them temporary the temporary assignment assignment (regardless (regardless of prior application of prior application status). status).

10 “Buyback10Rights” “Buyback - AllRights” employees - All employees surplused insurplused the “layoff” in the process “layoff” andprocess who “bump” and who into“bump” a position into a position which has been whichdesignated has been designated for layoff will forhave layoff two willadditional have twotransfer additional requests transfer automatically requests automatically placed placed in the Available in theFile Available : 1.) Original File : 1.) title, Original same location; title, same 2.)location; Original2.) jobOriginal title, anyjob location. title, any location. Residency Residency time requirement time requirement on their newontitle their willnew be waived title will and be waived these automatic and theserequests automaticwill requests be in will be in addition to the addition contractual to the contractual agreement agreement of ten. Automatic of ten. requests Automaticwill requests remain will in the remain Available in theFile Available File until the employee until thereturns employee to their returns former to their title former or is advanced title or istoadvanced a level higher to a level thanhigher their former than their title.former title. Fulfillment of Fulfillment either of of theeither automatic of thetransfer automatic requests transferwill requests removewill theremove employee thefrom employee the Available from the Available File. This will File. have This nowill effect have onno any effect other ontransfer any other requests transferthe requests employee thehas employee on file in has theon file in the Transfer Bureau. Transfer The Bureau. effect of The declining effect ofandeclining automatic antransfer automatic request transfer willrequest be as follows: will be as follows: (1) Original (1)titleOriginal - Original titleLocation: - Original Location: Employee isEmployee removed isfrom the Available removed from theFile. Available File. (2) Original - Any Location: (2)titleOriginal title - Any Location: Employee will befrom removed from theFile Available for anytolocations to which they Employee will be removed the Available for anyFile locations which they refuse antransfer. automaticThey transfer. They will remain in thefile available file for all other refuse an automatic will remain in the available for all other statewide locations. statewide locations. 11 11 “Open Positions”: “Open Positions”: any positions anyavailable positionsinavailable the Transfer in the Bureau Transfer will Bureau be closed willtobenormal closedTransfer to normal Transfer Bureau candidates Bureau candidates in order to be in order madetoavailable be madetoavailable either thetoVoluntary either theRe-deployment Voluntary Re-deployment process or process or to employees to employees designated designated for layoff. for layoff.

14

14

BASIC CONTRACT (2) (2)All provisions All provisions of the of the Temporary Temporary employee employee classification classification will will be be applicable; applicable; except, except, wage wage rates rates for these for these employees employees will will be equivalent be equivalent to to the the going going raterate for regular for regular employees employees holding holding thatthat titletitle andand contractual contractual work work rules rules applicable applicable to these to these employees employees will will be consistent be consistent withwith those those applicable applicable to regular to regular employees employees holding holding thatthat title.title. (3) (3)Acceptance Acceptance of aofTemporary a Temporary assignment assignment will will not not have have an impact an impact on “recall” on “recall” rights rights or any or any previous previous severance severance payments. payments. (b) (b)Temporary Temporary needs needs in titles in titles andand entities entities which which have have not not been been subject subject to to layoff layoff shallshall be filled be filled as follows: as follows: (1) (1)Preference Preference shallshall be given be given to laid to laid off employees off employees whowho have have applied applied for Temporary for Temporary employment. employment. All provisions All provisions of the of the Temporary Temporary employee employee classification classification would would apply apply to these to these employees, employees, should should theythey accept accept the the assignment; assignment; such such acceptance acceptance will will have have no impact no impact on “recall” on “recall” rights rights or or anyany previous previous severance severance payments. payments. (2) (2)Select Select fromfrom remaining remaining Temporary Temporary applicants. applicants. 3. 3. If a Ifvacancy a vacancy should should arise arise in aintitle a title (or successor (or successor titles) titles) andand organizational organizational unitunit which which hashas experienced experienced layoffs, layoffs, the the Company Company will will offeroffer employment employment in order in order of seniority of seniority to employees to employees whowho have have been been laidlaid off from off from thatthat titletitle (or successor (or successor titles) titles) andand organizational organizational unit,unit, before before initiating initiating the the Transfer Transfer PlanPlan (Policies (Policies andand Procedures, Procedures, PartPart I). These I). These “recall “recall rights” rights” will will remain remain in effect in effect for laid for laid off employees off employees provided provided that:that: (a) (a) Each Each such such employee’s employee’s service service at the at the timetime of layoff of layoff exceeds exceeds oneone (1) year (1) year andand (b) (b) TheThe period period of layoff of layoff does does not not exceed: exceed: - two - two years years for employees for employees withwith lessless thanthan six (6) six years (6) years of seniority of seniority net net credited credited service service at the at the timetime of layoff, of layoff, or or - four - four years years for employees for employees withwith six (6) six or (6)more or more years years of seniority of seniority net net credited credited service service at the at the timetime of layoff, of layoff, andand (c) (c) Such Such employee employee is still is still qualified qualified to perform to perform the the duties duties of the of the available available work work andand (d) (d) Such Such employee employee keeps keeps the the Company Company informed informed of the of the address address at at which which the the employee employee cancan be reached be reached andand reports reports for duty for duty within within fourfour (4) (4) weeks weeks afterafter notification notification of re-employment of re-employment by registered by registered mail. mail. An employee An employee whowho declines declines an offer an offer of employment of employment to their to their former former titletitle (or (or successor successor titles) titles) andand organizational organizational unitunit (at a(atlocation a location 50 miles 50 miles or less or less fromfrom theirtheir former former work work location) location) will will no longer no longer have have “recall “recall rights” rights” to their to their former former titletitle (or successor (or successor titles) titles) andand organizational organizational unit.unit.

15 15

BASIC CONTRACT

4. Seniority, 4. Seniority, for the purpose for the purpose of this article, of thisshall article, be shall basedbeonbased seniority on seniority net net credited credited service as service defined as in defined General in General 1.14 (b).1.14 (b). 5.

Layoff 5. Payments Layoff Payments (a) Except (a) as Except otherwise as otherwise specifiedspecified below a below regularaemployee regular employee with onewith or one or more years more of years continuous of continuous service since service thesince latestthe date latest of engagement date of engagement or or reengagement reengagement who is laid who offisunder laid off the under provisions the provisions of this article, of thisshall article, shall receive areceive payment a payment for each for completed each completed year of seniority year of seniority net credited net credited service as service defined as in defined General in General 1.14 (b).1.14 as follows: (b). as follows: Completed Completed Years ofYears Net Credited of Net Credited Service Service of Payment Amount Amount of Payment 1 1 2 wks 2 wks 2 2 3 wks 3 wks 3 3 4 wks 4 wks 4 4 5 wks 5 wks 5 5 7 wks 7 wks 6 6 9 wks 9 wks 7 7 11 wks 11 wks 8 8 13 wks 13 wks 9 9 15 wks 15 wks 10 10 17 wks 17 wks 11 11 20 wks 20 wks 12 12 23 wks 23 wks 13 13 26 wks 26 wks 14 14 29 wks 29 wks 15 15 32 wks 32 wks 16 16 35 wks 35 wks 17 17 38 wks 38 wks 18 18 41 wks 41 wks 19 19 44 wks 44 wks 20 20 48 wks 48 wks 21 & over 21 & over 52 wks 52 wks

NOTE: as Except as otherwise below and in the absence of a NOTE: Except otherwise specifiedspecified below and in the absence of a replacement negotiated exit incentive regular employee replacement negotiated voluntaryvoluntary exit incentive program,program, a regularaemployee one or more of continuous service latest date of engagement with onewith or more years of years continuous service since thesince latestthe date of engagement or re-engagement who voluntarily the Company under the or re-engagement who voluntarily elects toelects leave to theleave Company under the provisions of thisshall article, shall areceive a payment each completed year of net provisions of this article, receive payment for each for completed year of net service in thetable, above table,the except the following maximum credited credited service as notedas in noted the above except following maximum benefit amounts (i.e., voluntary exit incentive shall apply: benefit amounts (i.e., voluntary exit incentive program)program) shall apply:

16

16

BASIC CONTRACT - Ifparticipant’s the participant’s basicbasic bi-weekly bi-weekly wagewage rate israte $2,223.00 is $2,223.00 (effective (effective (C) (C) - If the 5/10/2013)* 5/10/2013)* or less, or less, his/her his/her maximum maximum benefit benefit shall shall be $28,000. be $28,000. - Ifparticipant’s the participant’s basicbasic bi-weekly bi-weekly rate israte greater is greater than $2,223.00 than $2,223.00 (effective (effective (C) (C) - If the 5/10/2013)*, 5/10/2013)*, his/her his/her maximum maximum benefit benefit shall shall be $30,000. be $30,000. * The* amount The amount will bewill increased be increased whenever whenever therethere is an is adjustment an adjustment to thetowage the wage progression progression schedules schedules (b) (b) The employee's The employee's basicbasic weekly weekly wagewage plus any plusfixed any fixed differential differential shall shall be used be used as theasbasis the basis for computing for computing the amount the amount of theoflayoff the layoff payment. payment. (c) (c) A regular A regular part time part employee time employee whose whose employment employment is terminated is terminated pursuant pursuant to thistoarticle this article shall shall receive receive a layoff a layoff payment payment as provided as provided in (a)in (a) above, above, except except that pay thatfor pay each for each weekweek shall shall be based be based on theonemployee's the employee's average average basicbasic weekly weekly wagewage duringduring the highest the highest four (4) fourweeks (4) weeks duringduring the the twelve twelve (12) months (12) months immediately immediately preceding preceding the week the week before before the layoff. the layoff. The The average average weekly weekly pay shall pay shall not exceed not exceed the basic the basic weekly weekly pay for payfive fornormal five normal tours tours or theirequivalent or theirequivalent per week. per week. (d) (d) WhenWhen an employee an employee who has whoreceived has received a layoff a layoff payment payment is re-engaged is re-engaged as a regular as a regular employee employee and the andnumber the number of weeks of weeks sincesince the layoff the layoff is lessis than less than the number the number of weeks of weeks upon upon whichwhich the payment the payment was based, was based, the amount the amount paid paid to thetoemployee the employee for the forexcess the excess number number of weeks of weeks shall shall be considered be considered as as advance advance pay and payrepayment and repayment shall shall be made be made in oneinlump one lump sum or sum through or through payroll payroll deductions deductions at theatrate theof rate 10% of 10% of theofcurrent the current basicbasic weekly weekly wagewage until until the excess the excess amount amount is paid is in paid full.in full. (e) (e) A reengaged A reengaged employee employee who has whoreceived has received a layoff a layoff payment payment and who and is who is againagain laid off laid shall off shall be paid be the paiddifference the difference between between the computed the computed payment payment to to whichwhich the employee the employee is entitled is entitled and the andamount the amount of anyofpayment any payment whichwhich the the employee employee retained retained as a result as a result of anyofprevious any previous layoff.layoff. (f) (f) The layoff The layoff payment payment provided provided for above for above shall shall be in be addition in addition to any to any payment payment in lieuinoflieu vacation of vacation allowance allowance to which to which the employee the employee may be may be entitled entitled as of as theoflayoff the layoff date. date. (g) (g) LayoffLayoff payments payments shall shall be made be made in oneinlump one lump sum less sum any lessdeductions any deductions required required by law. by law.

ARTICLE ARTICLE VIII VIII (Reserved (Reserved for Future for Future Use)Use)

17 17

BASIC CONTRACT

ARTICLE ARTICLE IX IX REINSTATEMENT REINSTATEMENT OF EMPLOYEE OF EMPLOYEE VETERANS VETERANS 1. Employees 1. Employees who have who been have in military been in service military on service leaves onofleaves absence of absence shall be shall be reinstated reinstated in their former in theirorformer equivalent or equivalent positionspositions in accordance in accordance with the with following the following provisions: provisions: (a) Application (a) Application for reinstatement for reinstatement is made is within made ninety within(90) ninety days(90) after days after release from release military from service, military service, or from hospitalization or from hospitalization continuing continuing after after discharge discharge for a period for aofperiod not more of not than more (1) than year;(1) year; (b) Military (b) service Military has service beenhas satisfactorily been satisfactorily completed completed as indicated as indicated by by discharge discharge papers; papers; (c)

They (c)areThey still qualified are still qualified to perform to perform the duties theofduties such positions; of such positions;

(d) When (d) employees When employees are unable areimmediately unable immediately to returntotoreturn work because to work because of of disabilitydisability they will they be reinstated will be reinstated as of theas date of the of discharge date of discharge from military from military service and service will be andeligible will beto eligible sickness to sickness benefits benefits in accordance in accordance with theirwith net their net credited credited service. service. 2. Any2.employees Any employees reinstated reinstated in accordance in accordance with the with above theprovisions above provisions shall be shall be returnedreturned to the payroll to theatpayroll the rate at the of pay ratethey of pay would theyhave would received, have received, if they had if they had been continuously been continuously on duty with on duty the with Company the Company during the during absence, the absence, in the jobin the job classification classification they were they in at were the in time at the theytime left.they left.

ARTICLE ARTICLE X X TRANSFERS TRANSFERS AND PROMOTIONS AND PROMOTIONS 1. It is1.agreed It isthat agreed personnel that personnel placement placement is basedisupon based theupon fittingthe together fitting together of of people and people jobsand through jobs through consideration consideration of the abilities, of the abilities, interests,interests, personality, personality, capacities, capacities, experience, experience, training and training physical and physical qualifications qualifications of the individual of the individual and and the requirements the requirements of the job. of the Recognizing job. Recognizing that there that willthere be a will need befor a need transfers for transfers from onefrom occupation one occupation to another to another the Company the Company will maintain will maintain a procedure a procedure to enableto enable an employee an employee to make to known makeaknown desire atodesire be considered to be considered for another for another position.position. 2. Selection 2. Selection of employees of employees for transfer for transfer to other to jobs other will jobs be made will be in made accordance in accordance with the with Transfer the Transfer Procedure Procedure identifiedidentified as Policies as Policies and Procedures and Procedures Part I of Part this I of this Contract.Contract. 3. In making 3. In promotions, making promotions, Management Management shall select shallthe select employee the employee with seniority with seniority providedprovided the qualifications the qualifications of the individuals of the individuals considered considered for the position for the position are are judged by judged Management by Management to be reasonably to be reasonably equal. Inequal. the event In the that event a person that awith person with less service less than service other than candidates other candidates is chosen, is chosen, the following the following rule should ruleapply. should apply. The greater The the greater difference the difference in lengthinoflength service of the service morethe highly morequalified highly qualified must themust the person selected person selected be to override be to override that seniority. that seniority.

18

18

BASIC CONTRACT

4. 4.For the Forpurpose the purpose of this of article this article seniority seniority shallshall be based be based on seniority on seniority net net credited credited service. service. 5. 5.The promotion The promotion of anofemployee an employee to a management to a management job shall job shall not be notsubject be subject to to arbitration arbitration as prescribed as prescribed in Article in Article XXI of XXI this of Contract. this Contract. 6. 6.Insofar Insofar as practicable, as practicable, the Company the Company will notify will notify thosethose employees employees who who werewere candidates candidates for the forposition the position of theofreasons the reasons for the forfinal the final selection selection before before announcement announcement is made is made of theofemployee the employee selected. selected. Any interested Any interested employee employee shallshall be informed be informed of theofreasons the reasons by initiating by initiating an interview an interview with with the supervisor. the supervisor.

ARTICLE ARTICLE XI XI DISMISSALS DISMISSALS ANDAND PENALTIES PENALTIES 1. 1.Dismissals Dismissals or other or other penalties penalties shallshall be effected be effected for just for cause just cause only only and not and not for purposes for purposes of discrimination of discrimination against against any member any member of theofUnion. the Union. In any In action any action takentaken on account on account of unsatisfactory of unsatisfactory workwork or minor or minor misdemeanor misdemeanor subsequent subsequent to to the trial the period, trial period, the Company the Company agrees agrees to make to make a definite a definite efforteffort to provide to provide another another opportunity opportunity for further for further trial of trial theofemployee the employee before before final final dismissal dismissal is effected. is effected. 2. 2.In allIncases all cases of dismissals of dismissals or other or other penalties, penalties, the employee's the employee's supervisor supervisor will will notifynotify the appropriate the appropriate ChiefChief Steward, Steward, or a higher or a higher levellevel unionunion officer officer if theifChief the Chief Steward Steward is unavailable, is unavailable, priorprior to such to such action. action. If circumstances If circumstances makemake this prior this prior notification notification impossible, impossible, the supervisor the supervisor will notify will notify the Chief the Chief Steward Steward immediately immediately following following suchsuch action action and will andinform will inform the Chief the Chief Steward Steward of theofreason the reason priorprior notification notification was was not possible. not possible. In addition, In addition, the Director-Labor the Director-Labor Relations Relations shallshall notifynotify the Union the Union officeoffice in writing in writing of any of such any such action action as soon as soon as practicable as practicable with with the the exception exception of those of those releases releases whichwhich occuroccur during during the trial the period. trial period. The withholding The withholding of of a scheduled a scheduled wagewage increase increase will be willreported be reported to thetoUnion the Union officeoffice by the byDirectorthe DirectorLaborLabor Relations. Relations.

ARTICLE ARTICLE XII XII UNION UNION REPRESENTATION REPRESENTATION 1. 1.At any At meeting any meeting between between a representative a representative of theofCompany the Company and an andemployee an employee in which in which discipline discipline (including (including warnings warnings whichwhich are toare betorecorded be recorded in theinpersonnel the personnel file, suspension, file, suspension, demotion demotion or discharge or discharge for cause) for cause) is to is betodiscussed be discussed a Union a Union representative representative will be willpresent be present if theifemployee the employee so requests. so requests.

19 19

BASIC CONTRACT

ARTICLE ARTICLE XIII XIII GRIEVANCES GRIEVANCES 1. 1.In theInevent the event differences differences arisearise between between the Company the Company and any and of any itsof its employees employees or theorUnion the Union as toas thetoapplication, the application, interpretation interpretation and administration and administration of of matters matters subject subject to thetoprovisions the provisions of this of Contract, this Contract, the parties the parties hereto hereto agreeagree to to makemake a prompt a prompt and earnest and earnest efforteffort to settle to settle suchsuch differences differences to thetosatisfaction the satisfaction of of all parties all parties concerned, concerned, in theinminimum the minimum number number of steps of steps in theinfollowing the following procedure: procedure:

GRIEVANCE GRIEVANCE PROCEDURE PROCEDURE The Union will file willRequests file Requests for Grievance for Grievance at theatLocal the Local Resolution Resolution StepStep directly directly with with (C) (C)The Union the Department. the Department. The parties The parties shallshall meetmeet withinwithin 15 working 15 working daysdays of theofUnion’s the Union’s request request for local for local resolution. resolution. TimeTime limit limit may may be waived be waived by mutual by mutual agreement. agreement. _________________________________________________________________ _________________________________________________________________ Local Local Resolution Resolution ChiefChief Steward or Designee Steward or Designee Steward Steward

Chairperson Chairperson

2nd Level 2nd Level Management Management (Department) (Department) 1st Level 1st Level Management Management

If notIfsettled not settled then then the following the following parties parties shallshall meetmeet withinwithin 10 working 10 working daysdays of theof the Union’s Union’s request request for department for department resolution. resolution. _________________________________________________________________ _________________________________________________________________ Department Department Resolution Resolution (C) (C) Department Department V.P. V.P. or Designee or Designee

Chairperson Chairperson

Business Business Agent Agent ChiefChief Steward Steward

Director Director (Department) (Department) 2nd Level 2nd Level Manager Manager (Department) (Department) LaborLabor Relations Relations Representative Representative

If notIfsettled not settled then then the following the following parties parties shallshall meetmeet withinwithin 10 working 10 working daysdays of theof the Union’s Union’s request request for Corporate for Corporate resolution. resolution. _________________________________________________________________ _________________________________________________________________ Corporate Corporate Resolution Resolution International International StaffStaff Rep.Rep. (C) (C)CWACWA

Chairperson Chairperson

or Designee or Designee Departmental Departmental VP VP

20 20

AVPAVP LaborLabor Relations Relations or Designee or Designee Director Director – (Labor – (Labor Relations)or Relations)or Designee Designee

BASIC CONTRACT Representation Representation of the parties of theatparties each step at each will be step generally will be generally as indicated as indicated but may but may vary at the vary discretion at the discretion of the Chairman of the Chairman of either party of either andparty with advance and with advance notice. notice. If not settled If notthen settled either then of the either parties of themay parties request mayarbitration request arbitration as prescribed as prescribed in in Article XXI Article of theXXI Contract. of the Contract. (C)

(C) A. NOTE: NOTE: All grievances A. All grievances will be filed willwithin be filed 180within days180 fromdays the date from of thethe date of the action to action be grieved to beorgrieved the date or the the Union date the became Union aware became of aware the action of the to action to be grieved. be grieved. The Union The willUnion file Requests will file Requests for Grievance for Grievance at the Local at the Local Resolution Resolution Step directly Stepwith directly the Department. with the Department. The Union The willUnion file will file RequestsRequests for Grievance for Grievance at the Department at the Department and Corporate and Corporate Resolution Resolution Steps with Steps Labor with Relations. Labor Relations. Time limits Time for department limits for department resolutionresolution and and corporatecorporate resolutionresolution shall be waived shall beupon waived request uponofrequest either party. of either party.

B. Those B. employees Those employees of the Company of the Company including including the aggrieved the aggrieved employee(s) employee(s) and the employee and the employee representative(s) representative(s) designated designated by the by the Union, who Union, shallwho suffer shall no suffer loss inno pay loss forintime payconsumed for time consumed in, and in, and necessarily necessarily consumed consumed in traveling in traveling to and from to and grievance from grievance meetings,meetings, shall shall not be more not than be more threethan (3) three at the (3) Local at the Resolution Local Resolution step, no more step, than no more than four (4) atfour the (4) Departmental at the Departmental Resolution Resolution step and step no more and than no more two than (2) attwo (2) at the Corporate the Corporate Resolution Resolution step of the step grievance of the grievance procedure. procedure. Representation Representation of the parties of theatparties each step at each will be step generally will be generally as indicated as indicated but eitherbut party either mayparty varymay it by vary advance it by advance notice to notice the other to the party. other party. C. At the C.conclusion At the conclusion of any step of any in the step grievance in the grievance procedure, procedure, the the grievancegrievance shall be considered shall be considered as finally as andfinally satisfactorily and satisfactorily settled unless settled unless taken to the taken next to step the next within step forty-five within forty-five (45) days.(45) days. D. If theD.Company If the Company denies the denies grievance the grievance at the Department at the Department Resolution Resolution step, the step, Company (Labor Relations) shall provide of notice such of such the Company (Labor Relations) shallwritten providenotice written denial to denial the appropriate CWA District International Official. Official. to the appropriate CWAOne District One International E. At the Resolution Step, the Step, Company (Labor Relations) E.Corporate At the Corporate Resolution the Company (Labor Relations) shall provide disposition of the grievance to the appropriate CWA shallfinal provide final disposition of the grievance to the appropriate CWA District One International Official. Official. District One International 2. Grievances arising out of theout application, interpretation and administration 2. Grievances arising of the application, interpretation and administration of mattersofsubject the provision of this Contract ordinarilyordinarily shall be processed in matterstosubject to the provision of this Contract shall be processed in accordance with the above procedure. accordance with the above procedure. 3. The3.employee or employees initiating the case the maycase accompany their Union The employee or employees initiating may accompany their Union Representative at the Local or Department Resolution Steps. However, any Representative at the Local or Department Resolution Steps. However, any individualindividual employeeemployee or group of has the right time to present or employees group of employees has at theany right at any time to present grievances to the Company and to have grievances adjusted,adjusted, without the grievances to the Company andsuch to have such grievances without the intervention of the Union, asUnion, long asasthe adjustment is not inconsistent with the with the intervention of the long as the adjustment is not inconsistent terms of this Contract, and provided the Unionthe hasUnion beenhas given opportunity to be terms of this Contract, and provided been given opportunity to be present atpresent such adjustment. at such adjustment.

21

21

BASIC CONTRACT 4. The 4. Company The Company will permit willaggrieved permit aggrieved employees employees and theirand Union their Union Representatives Representatives such necessary such necessary time off time as conditions off as conditions of the business of the business permit, permit, without pay, without for pay, conferring for conferring and preparing and preparing the employee's the employee's case. case. 5. If dismissed 5. If dismissed employees employees are subsequently are subsequently cleared cleared of charges of charges preferredpreferred against them, againstthe them, Company the Company shall reinstate shall reinstate such employees such employees and theyand shall they shall receive full receive compensation full compensation for any loss for any of wages, loss of less wages, anyless amount any amount receivedreceived by by them forthem their for services their services elsewhere elsewhere and as unemployment and as unemployment insurance insurance benefits benefits during the during period theofperiod dismissal. of dismissal. If an employee If an employee suffers asuffers penaltya other penalty than other than dismissal dismissal and is subsequently and is subsequently cleared,cleared, the Company the Company shall fully shall compensate fully compensate the the employee employee for any loss for any of wages loss ofsustained wages sustained while such while penalty such was penalty in effect. was inIn effect. In either case either thecase Company the Company shall restore shall the restore employee the employee to the same to thestatus samethe status the employee employee would have would attained have attained if the dismissal if the dismissal or penalty or had penalty not had beennot in been effect.in effect. 6. A confidential 6. A confidential written report writtenofreport the proceedings of the proceedings at each at step each of the step of the grievance grievance procedure procedure shall be shall prepared be prepared and signed andby signed both by parties bothpromptly parties promptly after after each step. each step. Such report Suchshall report include: shall include: a. b. c. d. e. f.

Dates a. ofDates meeting, of meeting, department, department, exchange exchange Names b. of Names thoseofattending those attending Statement c. Statement of grievance of grievance Management's d. Management's position position Union's e. Union's position position Conclusion f. Conclusion reachedreached

A signedAcopy signed of such copy minutes of such minutes shall be shall furnished be furnished to both parties. to both parties.

ARTICLE ARTICLE XIV XIV JOINT CONFERENCES JOINT CONFERENCES 1. Joint 1. conferences Joint conferences betweenbetween Union and Union Company and Company representatives representatives shall be shall be held upon held request upon request of eitherofparty, eitherproviding party, providing reasonable reasonable advanceadvance notice with notice a with a statement statement of the subjects of the subjects proposed proposed for discussion, for discussion, shall be shall givenbe to given the other to the other party. Reasonable party. Reasonable advanceadvance notice shall notice ordinarily shall ordinarily be interpreted be interpreted as a period as aofperiod of not less not thanless onethan (1) week one (1) norweek morenor than more twothan (2) weeks, two (2) the weeks, exactthe period exactinperiod each in each case to be case determined to be determined by mutual byagreement. mutual agreement. Joint meetings Joint meetings to discuss to discuss grievances grievances or emergency or emergency matters matters shall be shall held be withheld a minimum with a minimum of delay.ofThe delay. The Executive Executive Board, the Board, President the President of the Union of theorUnion their duly or their authorized duly authorized representatives representatives may meet may with meet officials with officials of the Company of the Company as occasion as occasion demands. demands. 2. The 2. Director-Labor The Director-Labor Relations Relations shall make shallthe make necessary the necessary arrangements arrangements for for holding the holding conference the conference on the date on the specified date specified in the notice in theif notice acceptable if acceptable to the to the other party, otherorparty, someorother some mutually other mutually satisfactory satisfactory date if the date date if the specified date specified cannot cannot be met, be andmet, shalland notify shall thenotify immediate the immediate supervisors supervisors of thoseofemployees those employees expectedexpected to attend. to attend. BecauseBecause of scheduling of scheduling requirements, requirements, the Director’s the Director’s officeshall officeshall be be notified by notified Thursday by Thursday of the week of the preceding week preceding the specified the specified date. The date. Union Theoffice Union office or appropriate or appropriate Company Company Representatives Representatives shall be shall advised, be advised, by the Director-Labor by the Director-Labor Relations, Relations, of the date of the anddate proposed and proposed subjectssubjects of the conference. of the conference. Exceptions Exceptions to to

22

22

BASIC CONTRACT

this method this method of arranging of arranging for joint for joint conferences conferences shallshall be made be made whenwhen one Union one Union representative representative wishes wishes to meet to meet with with one Company one Company representative representative otherother than than his/her his/her own own supervisor; supervisor; in such in such cases, cases, the Union the Union representative representative shallshall arrange arrange with with his/her his/her immediate immediate supervisor supervisor for the fornecessary the necessary time time off. off. 3. 3.The Company The Company will pay will Union pay Union representatives representatives for time for time off during off during scheduled scheduled working working hourshours to attend to attend joint joint conferences conferences including including any necessary any necessary time time spentspent during during scheduled scheduled working working hourshours in traveling in traveling to and to from and from suchsuch conferences. conferences. Union Union representatives representatives shallshall return return to regular to regular duty duty at theatconclusion the conclusion of any of joint any joint conference conference whichwhich terminates terminates a reasonable a reasonable time time priorprior to thetocompletion the completion of of scheduled scheduled working working hours. hours. The Company The Company will not willpay not transportation pay transportation and meal and meal expenses. expenses. 4. 4.Minutes Minutes of joint of joint conferences conferences shallshall be recorded be recorded by a by person a person employed employed by the by the Union Union and shall and shall be approved be approved in writing in writing by a by designated a designated Company Company representative representative and aand designated a designated Union Union representative. representative. The Company The Company may may also also havehave its its representative representative present present to record to record minutes minutes whenwhen it so itdesires so desires and shall and shall furnish furnish a a copycopy of such of such minutes minutes to thetoUnion. the Union. In return In return for the forUnion the Union providing providing secretarial secretarial service, service, the Company the Company will assume will assume the cost the cost of printing of printing the minutes the minutes of joint of joint conferences conferences and will andfurnish will furnish the Union the Union officeoffice up toup thirty-five to thirty-five (35) (35) copies copies of such of such minutes. minutes. UponUpon request, request, copies copies in excess in excess of thirty-five of thirty-five (35) (35) will be willfurnished be furnished to theto the Union Union at cost. at cost. 5. 5.The Union The Union chairman chairman shallshall be the bechairman the chairman of joint of joint conferences conferences between between Union Union and Company and Company representatives. representatives.

ARTICLE ARTICLE XV XV COLLECTION COLLECTION OF DUES OF DUES 1. 1.UponUpon written written orderorder signed signed by a by bargaining a bargaining unit employee, unit employee, the Company the Company will will deduct deduct fromfrom that employee's that employee's wages wages and pay and over pay over to thetoUnion the Union the amount the amount specified specified in said in said order. order. The Union The Union will reimburse will reimburse the Company the Company for the forcost the cost of of making making the transaction. the transaction. 2. 2.The Union The Union agrees agrees that at that itsatown its own expense expense it willitdefend, will defend, indemnify, indemnify, and and savesave harmless harmless the Company the Company fromfrom and against and against all claims, all claims, demands, demands, suits,suits, damages, damages, or expenses, or expenses, of any of kind any kind whatsoever, whatsoever, arising arising out ofout orof in or any in manner, any manner, except except for the forCompany's the Company's own own willfulwillful misconduct, misconduct, incident incident to any to action any action takentaken by by the Company the Company in complying in complying with with Section Section 1 of this 1 of Article this Article XV. XV.

23 23

BASIC CONTRACT

ARTICLE ARTICLE XVI XVI AGENCY AGENCY SHOP SHOP 1. Each 1. employee Each employee who is awho member is a member of the Union of theorUnion who is orobligated who is obligated to tenderto tender to the Union to theamounts Union amounts equal toequal periodic to periodic dues ondues the effective on the effective date of this date of this agreement, agreement, or who later or who becomes later becomes a member, a member, and all employees and all employees enteringentering into the into the bargaining bargaining unit on or unit after on or theafter effective the effective date of this dateagreement, of this agreement, shall asshall a as a condition condition of employment of employment pay or tender pay ortotender the Union to theamounts Union amounts equal toequal the to the periodicperiodic dues applicable dues applicable to members to members for the period for thefrom period such from effective such effective date or,date in or, in the casethe of case employees of employees enteringentering into the into bargaining the bargaining unit afterunit theafter effective the effective date, date, on or after on or theafter thirtieth the thirtieth day afterday such after entrance, such entrance, whichever whichever of theseofdates theseisdates later, is later, until theuntil termination the termination of this contract. of this contract. 2. For 2.purpose For purpose of this Article, of this "employee" Article, "employee" shall mean shallany mean person any entering person entering into into the bargaining the bargaining unit. Each unit.employee Each employee who is awho member is a member of the bargaining of the bargaining unit on unit on or before orthe before effective the effective date of this dateAgreement of this Agreement and whoand on who the effective on the effective date of date of this Agreement this Agreement was notwas required not required as a condition as a condition of employment of employment to pay ortotender pay or tender to the Union to theamounts Union amounts equal toequal the periodic to the periodic dues applicable dues applicable to members, to members, shall, asshall, as a condition a condition of employment, of employment, pay or tender pay ortotender the Union to theamounts Union amounts equal toequal the to the periodicperiodic dues applicable dues applicable to members to members for the period for thebeginning period beginning 30 days30 after days theafter the effectiveeffective date of this dateagreement, of this agreement, until theuntil termination the termination of this agreement. of this agreement. 3. The 3. condition The condition of employment of employment specifiedspecified above shall above notshall apply notduring applyperiods during periods of formalofseparations* formal separations* from thefrom bargaining the bargaining unit by any unit such by any employee such employee but shallbut shall reapply reapply to such to employee such employee on the thirtieth on the thirtieth day following day following return toreturn the bargaining to the bargaining unit. unit. *The term *The "formal term "formal separation" separation" includesincludes transferstransfers out of the outbargaining of the bargaining unit, removal unit, removal from thefrom payroll the of payroll the Company, of the Company, and leaves and of leaves absence of absence of of more than more onethan month oneduration. month duration.

ARTICLE ARTICLE XVII XVII PROMOTIONS PROMOTIONS AND TRANSFERS AND TRANSFERS OF UNION OF UNION OFFICERS OFFICERS 1. In 1. the event In theofevent a proposed of a proposed promotion, promotion, advancement advancement or transfer or transfer of a of a Business Business Agent, Chief Agent,Steward Chief Steward or Executive or Executive Board member, Board member, the Company the Company will will give twogive (2) weeks two (2)written weeks notice writtentonotice the Union to theasUnion well as notifying well as notifying the individual the individual involved.involved.

24

24

BASIC CONTRACT

ARTICLE ARTICLE XVIIIXVIII UNION UNION ACTIVITIES ACTIVITIES 1. 1.No employee No employee shall shall engage engage in anyinUnion any Union activity, activity, except except joint meetings joint meetings with with the Company's the Company's representatives, representatives, during during work work periods. periods. Incidental Incidental activities activities associated associated with the withfunctions the functions of locals of locals may may be performed be performed outside outside of such of such work work periods, periods, provided provided such such activities activities are performed are performed by Union by Union members members who are whoalso are also employees employees and are andcarried are carried on inon space in space where where no Company no Company operations operations or or administrative administrative work work is performed, is performed, or where or where such such activities activities do not dointerfere not interfere with with the operations the operations of theofCompany the Company or theoruse theof use theofspace the space by other by other employees employees for for the purpose the purpose for which for which the space the space intended. intended. In case In case of emergency, of emergency, supervisors supervisors may may excuse excuse UnionUnion representatives representatives from from duty duty without without pay, pay, to carry to carry on such on such activities. activities. 2. 2.Insofar Insofar as requirements as requirements of theofbusiness the business permit, permit, employees employees will be willexcused be excused from from duty,duty, without without pay, pay, whenwhen required required to dotoUnion do Union work.work. UnionUnion representatives representatives shall shall makemake arrangements arrangements with their with their immediate immediate Supervisors Supervisors in advance in advance of such of such absences absences givinggiving at least at least one (1) oneweek's (1) week's advance advance noticenotice of theofrequested the requested absence. absence. 3. 3.Conditions Conditions of work of work permitting, permitting, employees employees shall shall be excused be excused from from their their normal normal tour of tour duty of duty in periods in periods of half ofdays half days or whole or whole days days unless unless part of part such of such periods periods can be canused be used for productive for productive work.work. 4.

4.UnionUnion meetings meetings shall shall not be notheld be held on Company on Company property. property.

ARTICLE ARTICLE XIX XIX FEDERAL FEDERAL OR STATE OR STATE LAWS LAWS 1. 1.Should Should any Federal any Federal or State or State law orlaw regulations, or regulations, or theorfinal the decision final decision of any of any courtcourt or board or board of competent of competent jurisdiction, jurisdiction, affectaffect any practice any practice or provision or provision of thisof this Contract, Contract, the practice the practice or provision or provision so affected so affected shall shall be made be made to comply to comply with the with the requirements requirements of such of such law, regulation law, regulation or decision or decision for the forlocalities the localities withinwithin the the jurisdiction; jurisdiction; otherwise otherwise all other all other provisions provisions of and of practices and practices underunder this Contract this Contract shall shall remain remain in fullinforce full force and effect. and effect. Any changes Any changes mademade underunder this article this article shall shall be be discussed discussed and agreed and agreed uponupon jointlyjointly by the byCompany the Company and the andUnion the Union before before written written revisions revisions are issued. are issued.

25 25

BASIC CONTRACT

ARTICLE ARTICLE XX XX AMENDMENT AMENDMENT 1. 1.ThisThis Contract Contract shallshall be subject be subject to amendment to amendment by mutual by mutual agreement agreement of the of the parties parties hereto hereto at any at time. any time. The The specific specific terms terms of such of such amendment amendment shallshall be be committed committed to writing to writing and and signed signed by aby duly a duly authorized authorized Company Company representative representative and and a duly a duly authorized authorized Union Union representative. representative. Any Any announcement announcement of such of such amendment amendment shallshall be worded be worded identically identically whenwhen issued issued separately separately by the by Union the Union and and the Company. the Company. 2. 2.It is expressly It is expressly understood understood that that this Contract this Contract doesdoes not cover not cover all working all working conditions conditions now now existing existing or which or which maymay arisearise in the in future. the future. BothBoth parties parties reserve reserve the the rightright to bargain to bargain regarding regarding any working any working conditions conditions not specifically not specifically covered covered in this in this Contract. Contract.

ARTICLE ARTICLE XXI XXI ARBITRATION ARBITRATION 1. 1.In the In event the event that that any dispute any dispute or controversy or controversy concerning concerning the true the true intent intent and and meaning meaning of a of provision a provision of this of Contract, this Contract, or a or question a question as toasthe to performance the performance of of any obligation any obligation herehere under, under, or any or grievance any grievance as defined as defined in Article in Article XIII arises XIII arises and and cannot cannot be satisfactorily be satisfactorily settled settled by negotiation by negotiation between between the Union the Union and and the the Company, Company, with with the exception the exception stated stated in paragraph in paragraph 5 of 5Article of Article X of Xthis of Contract, this Contract, the matter the matter shallshall be arbitrated be arbitrated uponupon written written request request of either of either partyparty to the to other the other in in the following the following manner. manner. (C) (C)

a. In a.the In event the event that that either either partyparty wishes wishes to proceed to proceed to arbitration to arbitration it willit will provide provide a letter a letter requesting requesting arbitration arbitration within within sixtysixty (60) (60) daysdays of a of Step a Step 3 3 denial. denial. AfterAfter the filing the filing of the of request, the request, the Union the Union shallshall appoint appoint one one person person to serve to serve as an asarbitrator an arbitrator and and the Company the Company shallshall appoint appoint one one person person to serve to serve as an asarbitrator. an arbitrator. The The Union Union and and the Company the Company shallshall jointly jointly appoint appoint a third a third person person who who shallshall serve serve as Chairperson. as Chairperson. In the In event the event that,that, afterafter a good a good faithfaith efforteffort by the by parties, the parties, an agreement an agreement cannot cannot be reached be reached on the on appointment the appointment of a of third a third person person within within 45 days, 45 days, or if or either if either partyparty fails fails to respond to respond to the to other the other partyparty within within 15 days 15 days of of receipt receipt of the of letter the letter requesting requesting arbitration, arbitration, the Chairperson the Chairperson shallshall be be designated designated by the by American the American Arbitration Arbitration Association. Association. The The rulesrules and and regulations regulations of the of American the American Arbitration Arbitration Association Association which which are in are force in force at at the date the date of the of submission the submission of the of matter the matter to arbitration to arbitration shallshall govern govern all all arbitration arbitration proceedings. proceedings. b. After the appointment of committee, this committee, hearings be started b. After the appointment of this hearings shallshall be started and and carried to conclusion as expeditiously as possible. carried to conclusion as expeditiously as possible. c. The decision of majority the majority of Arbitration this Arbitration Committee be final c. The decision of the of this Committee shallshall be final the Union the Company agree to abide by such decision. and and the Union and and the Company agree to abide by such decision.

26 26

BASIC CONTRACT

2. 2.The compensation The compensation and expenses and expenses of theofUnion the Union and the andCompany the Company appointees appointees shallshall be borne be borne by the byrespective the respective organizations organizations choosing choosing themthem whilewhile thosethose of theofChairman the Chairman and the andgeneral the general expenses expenses of theofarbitration the arbitration shallshall be borne be borne by the byUnion the Union and the andCompany the Company equally. equally. 3. 3.Whenever Whenever the Union the Union notifies notifies the Company the Company in writing in writing of itsofelection its election to to arbitrate arbitrate a grievance, a grievance, and in and theinsame the same writing writing also also states states (1) The (1) election The election to to arbitrate arbitrate is involved is involved in theinUnion’s the Union’s internal internal appeals appeals process, process, and (2) andthat (2) the that the notice notice of elections of elections to arbitrate to arbitrate is therefore is therefore beingbeing givengiven solelysolely to preserve to preserve the the Union’s Union’s right right to arbitrate to arbitrate in theinevent the event the appeal the appeal is upheld, is upheld, the parties the parties agreeagree that that the running the running of theof60 theday 60 time day time limit limit shallshall be frozen be frozen as ofas theofdate the date the Company the Company receives receives suchsuch notice. notice. 4. 4.WithWith respect respect to any to grievance any grievance as toas which to which notice notice is given is given to thetoCompany the Company in in accordance accordance with with the terms the terms of Section of Section 3 above, 3 above, the Union the Union shallshall notifynotify the the Company Company promptly promptly in writing in writing of theofoutcome the outcome of itsofinternal its internal appeal appeal process process and at and at the same the same time:time: a. Ifa.theIfappeal the appeal is upheld, is upheld, the Union the Union shallshall also also notifynotify the Company the Company of itsof its intentintent to proceed to proceed to arbitration to arbitration and the andrunning the running of theof60 theday 60 time day time limit limit in in Section Section 1, paragraph 1, paragraph a. shall a. shall resume resume as ofas theofdate the date uponupon whichwhich the the CWACWA StaffStaff Representative Representative receives receives notice notice that the thatappeal the appeal is upheld. is upheld. Under Under no circumstance no circumstance will the willUnion the Union notifynotify the Company the Company of itsofintention its intention to proceed to proceed to arbitration to arbitration moremore than than 14 months 14 months afterafter the denial the denial of theof the StepStep 3 notice. 3 notice. b. Ifb.theIfappeal the appeal is denied, is denied, the Union the Union shallshall also also notifynotify the Company the Company of itsof its withdrawal withdrawal of itsofprevious its previous notice notice to arbitrate to arbitrate the subject the subject grievance. grievance.

ARTICLE ARTICLE XXIIXXII (Reserved (Reserved for Future for Future Use)Use)

27 27

BASIC CONTRACT

ARTICLE ARTICLE XXIII XXIII NON-DISCRIMINATION NON-DISCRIMINATION CLAUSE CLAUSE 1. In a1.desire In atodesire restate to their restate respective their respective policies policies neither the neither Company the Company nor nor the Union theshall Union unlawfully shall unlawfully discriminate discriminate against against any employee any employee becausebecause of of such employee's such employee's race, color, race,religion, color, religion, sex, age, sex, or national age, or national origin ororigin because or because he or she heisorhandicapped, she is handicapped, a disabled a disabled veteran veteran or a veteran or a veteran of the Vietnam of the Vietnam era. era.

ARTICLE ARTICLE XXIV XXIV (Reserved (Reserved for Future for Future Use) Use) ARTICLE ARTICLE XXV XXV (Reserved (Reserved for Future for Future Use) Use)

ARTICLE ARTICLE XXVI XXVI (Reserved (Reserved for Future for Future Use) Use)

28

28

BASIC CONTRACT

ARTICLE ARTICLE XXVII XXVII MISCELLANEOUS MISCELLANEOUS 1. 1.The Union The Union may may use space use space on Company on Company bulletin bulletin boards boards for posting for posting notices notices and bulletins and bulletins in consideration in consideration of anofannual an annual rentalrental rate mutually rate mutually agreeable. agreeable. 2. 2.The Company The Company will furnish will furnish the Union the Union officeoffice bi-weekly bi-weekly with with a listaoflist employees of employees engaged, engaged, transferred transferred and released and released during during eacheach week. week. The Union The Union will reimburse will reimburse the Company the Company for the forcost the cost of this of service. this service. 3. 3.The Company The Company will regularly will regularly furnish furnish the Union the Union officeoffice with with copies copies of theof the following: following: a. b. c. d. e. f.

a.Wage Wage and Working and Working Practices Practices b.Wage Wage Maxima Maxima Sheets Sheets c.Wage Wage Progression Progression Schedules Schedules d.Job Descriptions Job Descriptions e.Transfer Transfer Practices Practices f.Monthly Monthly Report Report No. 1No. - Condensed 1 - Condensed Summary Summary of Reports of Reports of The of The Southern Southern NewNew England England Telecommunications Telecommunications Corporation Corporation

4. 4.Company Company representatives representatives at orat above or above director director levellevel shallshall address address all all communications communications to and to conduct and conduct business business relations relations with with the Union the Union through through the the Director-Labor Director-Labor Relations. Relations.

ARTICLE ARTICLE XXVIII XXVIII DURATION DURATION ANDAND BASIS BASIS OF REOPENING OF REOPENING 1. 1.This This Contract Contract shallshall commence commence and be andbinding be binding uponupon the parties the parties hereto hereto th fromfrom the 8the 8th of day day April, of April, 2012,2012, and shall and shall continue continue in force in force and effect and effect until until 11:5911:59 PM on PMApril on April 9, 2016. 9, 2016. If notIfterminated not terminated on said on said 9thday 9thof day April, of April, 2016,2016, by either by either partyparty giving giving sixtysixty (60) (60) daysdays priorprior notice notice in writing in writing of itsofelection its election to sototerminate, so terminate, it shall it shall be a be a continuing continuing Contract Contract until until terminated terminated by similar by similar sixtysixty (60) (60) daysdays notice notice fromfrom one one partyparty to thetoother. the other. Subject Subject only only to thetoprovisions the provisions of any of applicable any applicable law, law, it is it is mutually mutually agreed agreed that after that after AprilApril 9, 2016, 9, 2016, eithereither partyparty on reasonable on reasonable notice notice to to the other the other may may reopen reopen negotiations negotiations on matters on matters covered covered by this by Contract. this Contract.

29 29

BASIC CONTRACT

2. 2. This Contract This Contract supersedes supersedes and revokes and revokes a priora Contract prior Contract dateddated April 5, April 2009, 5, 2009, and constitutes and constitutes the full the and fullcomplete and complete agreement agreement between between the the Company Company and the andUnion the Union on allon bargainable all bargainable issuesissues and neither and neither party party shall be shall be required required to negotiate to negotiate or bargain or bargain upon upon any issue any issue until after until April after 9, April 2016. 9, 2016. AT&TAT&T EASTEAST By: Kevin By: Kevin Zupkus Zupkus AVP –AVP Labor – Labor Relations Relations – AT&T – AT&T East East

COMMUNICATIONS WORKERS OF AMERICA COMMUNICATIONS WORKERS OF AMERICA By: Dennis G. Trainor By: Dennis G. Trainor Assistant the President Vice President – CWA, District 1 Assistant to thetoVice – CWA, District 1 By: Patricia M. Telesco By: Patricia M. Telesco International Staff Representative CWA CWA International Staff Representative By: William F. Henderson, By: William F. Henderson, III III President-CWA President-CWA LocalLocal 1298 1298

30 30

Supplemental Agreements

SUPPLEMENTAL AGREEMENTS

SUPPLEMENTAL SUPPLEMENTAL AGREEMENTS AGREEMENTS BETWEEN BETWEEN THE COMPANY THE COMPANY AND THE AND UNION THE UNION TABLE TABLE OF CONTENTS OF CONTENTS SubjectSubject

(C)

Page No. Page No.

Plan (SSP) SuccessSuccess SharingSharing Plan (SSP)

32

32

Commitment of Employment Commitment of Employment SecuritySecurity

35

35

Workshops Pre-TestPre-Test TrainingTraining Workshops

37

37

Family Care Committee Family Care Committee

37

37

(C) Monitoring Monitoring - Call Observing - Call Observing - Service- Se Representative/ rvice Representative/38

38

Sales Consultant Sales Consultant ContractContract Labor Letter Labor(Porter) Letter (Porter)

42

42

Memorandum Memorandum of Agreement of Agreement Movement Movement of of

43

43

Leveraged Leveraged Title Title

46

46

NationalNational TransferTransfer Plan Plan

49

49

Presidential Presidential Council Council

56

56

Memorandum Memorandum of Agreement of Agreement Regarding Regarding Neutrality Neutrality and and57 Card Check CardRecogniotion Check Recogniotion

57

Monitoring Monitoring - Call Observing - Call Observing - Service- Service Consultants Consultants and and64 All Distance All Distance Specialists Specialists

64

CWA Nett CWA Nett

68

68

Health Care Health Benefit Care Committee Benefit Committee

68

68

Team-Based Team-Based IncentiveIncentive Plan Plan

68

68

Union Assistance Union Assistance ProgramProgram

68

68

31

31

SUPPLEMENTAL AGREEMENTS SUPPLEMENTAL AGREEMENTS BETWEEN AGREEMENTS SUPPLEMENTAL THE COMPANY AND THE UNION BETWEEN THE COMPANY AND THE UNION (C) (C)

SUCCESS SHARING PLAN SUCCESS SHARING PLAN

Based on the Union and Company’s desire to have employees share in the successBased of AT&T theCompany’s parties agree to atoSuccess Sharing Plan onInc. the (AT&T), Union and desire have employees share in the (SSP). Eligible employees may receive annual lump sum cash payments based success of AT&T Inc. (AT&T), the parties agree to a Success Sharing Plan on AT&T(SSP). stock price appreciation AT&T dividend rate. Eligible employeesand may receive annual lump sum cash payments based A.

on AT&T stock price appreciation and AT&T dividend rate. Plan Components A. Plan Components 1. Success Units

1. Success Units Employees will be awarded 150 success units at the beginning of each award year (October 1, 2012, 1, 2013, October 1, 2014 andbeginning October 1,of2015). Employees will October be awarded 150 success units at the each award Those success units will valid for1,that award year and will not year (October 1, only 2012,beOctober 2013, October 1, 2014 andcarryover October 1, 2015). to the next award year. units A success unitbeisvalid only for used asaward a multiplier in the Those success will only that year and willpayout not carryover calculation andnext is not a share of stock nor has otherused value. to the award year. A success unitany is only as a multiplier in the payout calculation and is not a share of stock nor has any other value. 2. Determining Award Value 2. Determining Award Value Award Year Beginning Award Value Ending Award Value 2013Award YearOctober 1,Beginning 2012 closing September 30, 2013 Award Value Ending Award Value (October 1, 2012 to AT&T stock price1, 2012 closing closing AT&T stock 30, price2013 2013 October September September 30, 2013) (October 1, 2012 to AT&T stock price closing AT&T stock price September 30, 2014 October 1, 2013 closing 2014 September 30, 2013) closing AT&T stock 30, price2014 price1, 2013 closing (October 1, 2013 to AT&T stock September October 2014 September 30, 2014) closing AT&T stock price (October 1, 2013 to AT&T stock price October 1, 2014 closing September 30, 2015 2015 September 30, 2014) price1, 2014 closing closing AT&T stock 30, price2015 (October 1, 2014 to AT&T stock October September 2015 September 30, 2015) closing AT&T stock price (October 1, 2014 to AT&T stock price October 1, 2015 closing 2016 September 30, 2016 September 30, 2015) (October 1, 2015 to AT&T stock price1, 2015 closing closing AT&T stock 30, price2016 2016 October September September 30, 2016) (October 1, 2015 to AT&T stock price closing AT&T stock price September 30, 2016) The stock price used in establishing the award value will be the closing AT&T stock price the New Exchange.the award value will be the closing AT&T Theon stock priceYork usedStock in establishing stock price on the New York Stock Exchange. The award value will be adjusted proportionally to reflect any stock split. The award value will be adjusted proportionally to reflect any stock split. 3. Determining Dividend Rate Value 3. Determining Dividend Rate Value The dividend rate value will be determined by adding each AT&T declared quarterlyThe dividend during award (December, dividend ratethe value will year be determined byMarch, addingJune, each and AT&T declared September) and multiplying this total by 150 success units. quarterly dividend during the award year (December, March, June, and September) and multiplying this total by 150 success units.

32 32

SUPPLEMENTAL AGREEMENTS 4. Payout 4. Payout Employees will areceive a totalbased payoutonbased on the difference the Employees will receive total payout the difference betweenbetween the endingvalue award value and the beginning award for theyear award year times 150 ending award and the beginning award value forvalue the award times 150 units the dividend rateFor value. For example: success success units plus the plus dividend rate value. example: Stock Appreciation Stock Appreciation Value: Value: Beginning award value – October 1, 2012AT&T closing AT&T stock price $30.00 Beginning award value – October 1, 2012 closing stock price $30.00 Endingvalue award value – September 2013AT&T closing AT&T stock price $35.00 Ending award – September 30, 201330, closing stock price $35.00 – $35 - $30 = $5 x 150 success units = $750.00 Payout –Payout $35 - $30 = $5 x 150 success units = $750.00 Rate Value: DividendDividend Rate Value: December 2012 dividend December 31, 201231, dividend March 2013 dividend March 31, 201331, dividend 2013 dividend June 30,June 201330, dividend September 2013 dividend September 30, 201330, dividend

$.45 $.45 $.45 $.45

$.45 $.45 $.45 $.45

Total Dividend Total Dividend

$1.80

$1.80

$1.80 x 150 success units = $270.00 Payout -Payout $1.80 x- 150 success units = $270.00 Total Payout Total Payout stock appreciation value + $270.00 rate value = $1,020.00 $750.00 $750.00 stock appreciation value + $270.00 dividenddividend rate value = $1,020.00 of thewill award will be as practicable theyear award year PaymentPayment of the award be made asmade soon as as soon practicable after theafter award and will normally the of payday of full thepay last period full payinperiod in November. and will normally occur theoccur payday the last November. B.

B. Eligibility Eligibility

Employees eligible for payments as described above those regular, Employees eligible for payments as described above are thoseare regular, temporary term employees arepayroll on theon payroll on both the beginning and temporary and termand employees who are who on the both the beginning and ending of theyear award who for a minimum (3) months ending dates of dates the award andyear whoand work for work a minimum of three of (3)three months within theyear award in a position by this Collective Bargaining within the award in ayear position covered covered by this Collective Bargaining Agreement. Eligible employees are on approved of absence, Agreement. Eligible employees who are who on approved leaves ofleaves absence, short- shortterm disability partial disability other eligibility term disability absenceabsence or partialordisability absenceabsence and meetand themeet otherthe eligibility requirements on thedate ending date of theyear award year shall areceive a payment, requirements on the ending of the award shall receive payment, theytoreturn to or duty on orDecember before December of the year in which the providedprovided they return duty on before 31 of the31 year in which the paymentpayment is made.is made. Anemployee eligible employee who transfers AT&T Companies participating in An eligible who transfers betweenbetween AT&T Companies participating in will beto eligible to areceive payout under of the SSP applicable the SSPthe willSSP be eligible receive payoutaunder the termsthe of terms the SSP applicable to the employee’s current bargaining unit at the of a so payout, so the long as the to the employee’s current bargaining unit at the time of atime payout, long as combined service in both AT&T Companies theeligibility above eligibility combined service in both AT&T Companies satisfies satisfies the above provisions. provisions.

33

33

SUPPLEMENTAL AGREEMENTS C.

C.Part-Time Part-Time Employees Employees

Eligible regular part-time employees will receive prorated payments basedbased on on Eligible regular part-time employees will receive prorated payments their part-time classification (or “part-time equivalent work work week”) on theonending their part-time classification (or “part-time equivalent week”) the ending date of theofaward year. year. date the award D.

Treatment D.Benefits Benefits Treatment

SSP SSP payments will bewill recognized as eligible compensation underunder the following payments be recognized as eligible compensation the following benefit plans:plans: benefit • • • • E.

Medical • Medical Life • Insurance Life Insurance Pension • Pension Savings Plan Plan • Savings

Personal Allotments E. Taxes, Taxes, Personal Allotments

Payments are subject to state and local taxes,taxes, Federal Income Tax, Social Payments are subject to state and local Federal Income Tax, Social Security Tax, Medicare Tax, and disability deductions at theattime Security Tax, Medicare Tax,any andstate any state disability deductions the of time of payment. UnionUnion dues dues will bewill deducted at theatsame rate as they for for payment. be deducted the same rate as are theydeducted are deducted wages. Employees with 401(k) pre-tax elections will not StateState or Federal wages. Employees with 401(k) pre-tax elections willhave not have or Federal Income TaxesTaxes deducted from from that portion. Income deducted that portion. Personal allotments such such as United Way Way contributions will not made. Personal allotments as United contributions willbenot be made. F.

F. Dispute Dispute Resolution Resolution

Company determination underunder this plan be final The Union Company determination this shall plan shall be and finalbinding. and binding. The Union may present grievances relating to matters covered by thebySSP, but neither the the may present grievances relating to matters covered the SSP, but neither plan nor administration shall shall be subject to arbitration. planitsnor its administration be subject to arbitration.

34 34

SUPPLEMENTAL AGREEMENTS (C)

(C)

COMMITMENT COMMITMENT OF EMPLOYMENT OF EMPLOYMENT SECURITY SECURITY

Introduction: Introduction: The Company The Company and theand Union therecognize Union recognize that through that through the normal the normal course of course of business, business, changechange is inevitable is inevitable and thatand some thatofsome theseofchanges these changes such assuch as technological technological changeschanges in equipment, in equipment, organization organization or methods or methods of operation of operation may may affect job affect security, job security, the nature the of nature work of to work be performed to be performed and theand skills the necessary skills necessary to to work in work a newinenvironment. a new environment. As has As been hasa been long standing a long standing practice,practice, the Company the Company is committed is committed to meeting to meeting with thewith Union theup Union to sixupmonths to six months in advance in advance or as early or as early as practical as practical in the planning in the planning processprocess of thoseofmajor thosetechnological major technological changeschanges that that may affect mayemployees affect employees represented represented by the Union, by the to Union, provide to provide the Union thewith Union with information information and to discuss and to discuss the potential the potential impact and impact effect andofeffect such of changes such changes on on employees. employees. Employment Employment SecuritySecurity Commitment: Commitment: In response to CWAtoand employee concerns regarding employment security,security, the In response CWA and employee concerns regarding employment the parties agree if the Company: partiesthat agree that if the Company: - has -informed the Union the necessity for forceforadjustments and and has informed theofUnion of the necessity force adjustments - has -begun implementation of the provisions in Article of the has the begun the implementation of the provisions in VII Article VIIBasic of the Basic ContractContract and and - has -concluded the voluntary re-deployment processprocess outlinedoutlined in Paragraph 1 (e) of 1 (e) of has concluded the voluntary re-deployment in Paragraph Article VII and VII and Article has- provided the Union formal as to the for has provided thewith Union with written formal notification written notification asnecessity to the necessity for further force and its intent introduce layoffs layoffs no earlier fifteen furtheradjustments force adjustments and itstointent to introduce no than earlier than fifteen (15) days from thefrom datethe of date notification as outlined in Paragraph 1 (f) of Article (15) days of notification as outlined in Paragraph 1 (f) of VII Article VII (the “force date”): date”): (thedisposition “force disposition 1. The1.Company will provide a Guaranteed Job Offer surplus declarations The Company will provide a Guaranteed JobforOffer for surplus declarations declared after ratification to qualified regular regular employees who have been declared after ratification to qualified employees who have been designated for layoff to the conditions and provisions contained below. below. designated forsubject layoff subject to the conditions and provisions contained The Guaranteed Job Offer not will apply employees hired orhired rehired on or after The Guaranteed Jobwill Offer nottoapply to employees or rehired on or after April 8, April 20128,excluding employees rehired rehired as a result recalloffrom a layoff 2012 excluding employees as aofresult recall from aprior layoff prior to the date of date ratification of this contract. to the of ratification of this contract. 2. Any2.eligible regular regular employee who, after theafter ratification date of date this of this Any eligible employee who, the ratification Agreement, has been for layoff to Article Paragraph 1 Agreement, hasdesignated been designated forpursuant layoff pursuant to VII, Article VII, Paragraph 1 (i), shall,(i),prior to prior involuntary layoff, be offered a CWA arepresented bargaining unit shall, to involuntary layoff, be offered CWA represented bargaining unit job for which qualified in Connecticut in one of job forhe/she which is he/she is qualified in Connecticut in the onefollowing of the following Companies: The Southern New England Telephone Company; SNET Diversified Companies: The Southern New England Telephone Company; SNET Diversified Group, Group, Inc.; AT&T Inc.; AT&T Systems, Inc.; TCG Services, Inc.;Services, AT&T Services, Inc.;Corp.; AT&TTC Corp.; TC Systems, Inc.; TCG Services, Inc.; AT&T Inc.; AT&T Services,. Inc.;Laboratories, AT&T Laboratories, Inc.;Internet AT&T Internet Services,. 3. The3.Guaranteed Job Offer beshall made thosetoqualified employees who who The Guaranteed Jobshall Offer betomade those qualified employees have been for layoff, to Article Paragraph 1(i), in 1(i), in havedesignated been designated forpursuant layoff, pursuant to VII, Article VII, Paragraph accordance with thewith following procedure: accordance the following procedure:

35

35

SUPPLEMENTAL AGREEMENTS a. a. The Company The Company will compile will compile a listaoflist allofavailable all available CWACWA represented represented bargaining bargaining unit jobs unit jobs in Connecticut in Connecticut for the forCompanies the Companies listedlisted in paragraph in paragraph 2 2 above above and will andprepare will prepare a listaoflist allofemployees all employees in order in order of seniority of seniority who who havehave beenbeen designated designated for layoff. for layoff. b. b. Employees Employees who who havehave beenbeen designated designated for layoff for layoff mustmust be qualified be qualified or or become become so qualified, so qualified, by meeting by meeting the basic the basic qualifications, qualifications, including including passing passing the the appropriate appropriate tests,tests, for the forGuaranteed the Guaranteed Job Offer Job Offer positions positions for which for which they they wishwish to betoconsidered. be considered. Employees Employees hiredhired on oron after or after July July 1, 2004 1, 2004 and prior and prior to April to April 8, 2012 8, 2012 mustmust also also be satisfactory be satisfactory in attendance in attendance and performance and performance to receive to receive any benefits any benefits underunder this agreement. this agreement. Refusal Refusal to test to will testbe willconsidered be considered a a declination. declination. c. c. Beginning Beginning on the onsixteenth the sixteenth (16th) (16th) day after day after surplus surplus notification notification (or on (orthe on the day following day following the anticipated the anticipated forceforce disposition disposition date)date) the employees the employees who who havehave beenbeen designated designated for layoff for layoff will be willoffered be offered an available an available position position for which for which they they havehave met the metbasic the basic qualifications. qualifications. In cases In cases where where therethere are multiple are multiple locations locations for anforavailable an available title, title, locations locations will be willfilled be filled in seniority in seniority preference preference orderorder fromfrom among among the employees the employees offered offered available available positions positions in that in particular that particular job title. job title. d. d. An employee An employee to whom to whom a Guaranteed a Guaranteed Job Offer Job Offer has been has been mademade has one has one (1) working (1) working day to day accept to accept the offer the offer afterafter whichwhich it willitbe willconsidered be considered rejected. rejected. The Company The Company and the andUnion the Union will jointly will jointly address address individual individual employee employee circumstances circumstances where where the one-day the one-day acceptance acceptance period period may may require require adjustment. adjustment. e. e. Employees Employees accepting accepting a jobaoffer job offer outside outside their their current current bargaining bargaining unit shall unit shall be treated be treated as if as they if they had been had been transferred transferred underunder the terms the terms and conditions and conditions of of the Intersubsidiary the Intersubsidiary Movement Movement process process and shall and shall be subject be subject to alltoapplicable all applicable receiving receiving company company practices, practices, policies, policies, collective collective bargaining bargaining agreement agreement provisions provisions and benefit and benefit plan plan eligibility eligibility standards standards related related to orto affected or affected by Net by Net Credited Credited Service. Service. f. f.Rejection Rejection of a Guaranteed of a Guaranteed Job Offer Job Offer voidsvoids this Employment this Employment Security Security Commitment, Commitment, and shall and shall be considered be considered an election an election by the byemployee the employee to to terminate terminate employment employment with with Layoff Layoff Payments Payments as outlined as outlined in Paragraph in Paragraph 5 of 5 of Article Article VII. VII. 4. The 4. force The force surplus surplus conditions conditions contemplated contemplated and dealt and dealt with with in this in Commitment this Commitment are those are those whichwhich occuroccur in theinnormal the normal course course of business of business for reasons for reasons including including technological technological change, change, etc. The etc. Company The Company retains retains the right, the right, however, however, to suspend to suspend or cancel or cancel at any at time any time the application the application of this of Commitment this Commitment whenwhen a force a force surplus surplus is is declared declared because because of any of change any change or fluctuation or fluctuation in economic in economic or business or business conditions conditions as determined as determined by the byCompany. the Company. The Company The Company shallshall not suspend not suspend or or cancel cancel the application the application of this of commitment this commitment for the forlife theoflife theof2012 the 2012 contract. contract.

36 36

SUPPLEMENTAL AGREEMENTS 5. Wage 5. Wage treatment, treatment, including including “Transition “Transition Pay” treatment, Pay” treatment, will bewill administered be administered to to eligible eligible employees employees who accept who accept or receive or receive jobs under jobs under the provisions the provisions of thisof this Commitment Commitment in accordance in accordance with Paragraph with Paragraph 1 (i) of1Article (i) of Article VII. VII. In theIn event the event of anyofconflict any conflict between between the provisions the provisions of thisofMemorandum this Memorandum of of Agreement Agreement and the and provisions the provisions of Article of Article VII of VII theof Basic the Basic Contract, Contract, the provisions the provisions of thisofMemorandum this Memorandum of Agreement of Agreement shall control. shall control. This Agreement This Agreement shall become shall become effective effective with ratification with ratification of theof 2012 the Contract 2012 Contract and and apply apply to surpluses to surpluses declared declared on or on after or that afterdate. that All date. provisions All provisions of thisofAgreement this Agreement shall expire shall expire and will and notwill apply not apply to force to surplus force surplus declarations declarations occurring occurring on or on after or after 11:5911:59 p.m. on p.m. April on 9, April 2016. 9, 2016. All provisions All provisions of thisofAgreement this Agreement shall be shall subject be subject to theto the grievance grievance procedures procedures set forth set inforth Article in Article XIII, Grievances, XIII, Grievances, of theof Basic the Basic Contract, Contract, and and any grievance any grievance shall initially shall initially be filed beatfiled theat third thestep thirdwith stepLabor with Labor Relations. Relations.

PRE-TEST PRE-TEST TRAINING TRAINING WORKSHOPS WORKSHOPS For the For remaining the remaining life of life theof Current the Current Contract Contract (April (April 9, 2013), 9, 2013), the Company the Company and and the Union the Union will jointly will jointly sponsor sponsor Pre-Test Pre-Test Training Training Workshops Workshops to be offered to be offered to to employees employees in the in Medically the Medically Initiated Initiated Transfer Transfer Process. Asofpart this joint (MIT) (MIT) Process. As part thisofjoint sponsorship, the Company will the treat theoftime the Union trainers delivering sponsorship, the Company will treat time theof Union trainers delivering the the Pre-Test Training Workshops and theoftime MIT candidates attending Pre-Test Training Workshops and the time MITofcandidates attending the the workshops as Company-paid. The Union will provide facilities and materials workshops as Company-paid. The Union will provide facilities and materials as as as trainers to deliver the Pre-Test Training Workshops. well aswell trainers to deliver the Pre-Test Training Workshops. In addition, the Company will the treat theoftime the Union trainers delivering the PreIn addition, the Company will treat time theof Union trainers delivering the PreTest Training Workshops to employees impacted the “layoff (paragraph 1, Test Training Workshops to employees impacted by theby “layoff path” path” (paragraph 1, of Article as Company-paid Employees attending such Pre-Test b-j) ofb-j) Article VII asVII Company-paid time. time. Employees attending such Pre-Test Training Workshops on Company timescheduling with scheduling subject to Training Workshops will dowill so do on so Company time with being being subject to business business needs.needs.

FAMILY FAMILY CARECARE COMMITTEE COMMITTEE The Family The Family Care Committee Care Committee will consist will consist of a proportionate of a proportionate number number of of management management and bargaining and bargaining unit employees. unit employees. The Family The Family Care Committee Care Committee will will address address familyfamily care issues care issues in the in workplace the workplace and develop and develop ways ways to helptoemployees help employees resolve resolve some some of theof problems the problems they may theyencounter. may encounter. In an effort In an effort to helpto help employees employees meet family meet family and work and commitments, work commitments, the committee the committee will focus will focus on such on such areasareas as childcare, as childcare, eldercare eldercare and education and education loans.loans. OtherOther programs programs may be may be initiated initiated as theas need the arises. need arises. The Company The Company will replenish will replenish the Family the Family Care Fund Care Fund to to the extent the extent necessary necessary to provide to provide a poolaofpool up to of $150,000 up to $150,000 whichwhich may be may be expended expended duringduring the term theof term theof Contract. the Contract. The Joint The Family Joint Family Care Committee Care Committee will will continue continue to administer to administer the Fund. the Fund.

37

37

SUPPLEMENTAL AGREEMENTS

(C))

(C))

MONITORING MONITORING - Call Observing - Call Observing - Service - Service Representative/ Representative/ Sales Consultant Sales Consultant

Background Background AT&Tmajor East’sgoals majorinclude goals include increased revenues, cost control, improved AT&T East’s increased revenues, cost control, improved customer and creating a positive work environment for our employees. customer service service and creating a positive work environment for our employees. To that the Company theagreed Union during agreed2001 during 2001 bargaining to To that end the end Company and the and Union bargaining to a Monitoring TasktoForce to balance company goals and employee establishestablish a Monitoring Task Force balance company goals and employee concerns around call observing. Theofoutput of this task is policies and concerns around call observing. The output this task force is force policies and procedures for monitoring the Company theagreed Union to agreed to implement procedures for monitoring that the that Company and the and Union implement AT&T East. at AT&TatEast. do we Monitor Why doWhy we Monitor Calls Calls         

To train  To andtrain develop and develop employees employees To ensure  To call ensure flowcall process flow process is beingisfollowed being followed To ensure  To legal/regulatory ensure legal/regulatory requirements requirements are met,are i.e.met, CPNI i.e. CPNI To ensure  To integrity ensure integrity of salesofpractices, sales practices, i.e. no slamming i.e. no slamming or cramming or cramming To identify  To identify training training opportunities opportunities To identify  To identify customer customer needs needs To evaluate  To evaluate new/changed new/changed practices practices and procedures and procedures To evaluate  To evaluate product product acceptance acceptance To measure  To measure overall impact overall of impact the company of the company processes processes

How doHow we monitor do we monitor customer customer calls calls Call Observing may be may characterized as: Call Observing be characterized as: 1. 2. 3. 4.

Individual Employee Evaluation 1. Individual Employee Evaluation Team Observing 2. Measurement Team Measurement Observing Side3.by Side Side by Observations Side Observations Management Calibration Observations 4. Management Calibration Observations

1. Individual Employee Evaluation Observations 1. Individual Employee Evaluation Observations This form of remote evaluates an individual employee’s performance This form of observation remote observation evaluates an individual employee’s performance against against standardized call flowcall parameters. Management or its designee standardized flow parameters. Management or its designee performing Individual Employee Evaluation observing will utilize following performing Individual Employee Evaluation observing willthe utilize the following guidelines: guidelines: •

•

2 – 10 observed calls willcalls be evaluated monthlymonthly on all Service • remotely 2 – 10 remotely observed will be evaluated on all Service Reps. The number of calls will varywill based employee skill andskill specific Reps. The number of calls varyon based on employee and specific developmental needs. needs. Observations will be done remotely, either live or live or developmental Observations will be done remotely, either recordedrecorded with thewith current system.system. the observing current observing Calls• forCalls evaluation purposes will be chosen randomly and cannot chosen for evaluation purposes will be chosen randomly and be cannot be chosen exclusively becausebecause of key words, length by CR!FT etc. exclusively of key call words, callorlength or by scores, CR!FT scores, etc.

38

38

SUPPLEMENTAL AGREEMENTS

• • • • •

Calls• used Calls forused evaluative for evaluative purposes purposes will be differentiated will be differentiated in the employee’s in the employee’s coachingcoaching log fromlog those fromcalls those used calls forused coaching for coaching and development and development purposes purposes by the Manager/Coach by the Manager/Coach (e.g., “Eval” (e.g.,or“Eval” “C&D”). or “C&D”). Any •full Any call isfullapplicable call is applicable and cannot andbe cannot deemed be deemed non-applicable non-applicable becausebecause it is it is a “non-sale” a “non-sale” call. call. Employees • Employees who have who achieved have achieved “Notification” “Notification” will be advised will be advised as to when as to these when these call observations call observations will be scheduled. will be scheduled. Employees • Employees who have who nothave achieved not achieved “Notification” “Notification” will not be willadvised not be advised as to as to when thewhen observations the observations will occur. will occur. While • it While is not the it is intent not theofintent Individual of Individual Employee Employee Evaluation, Evaluation, disciplinary disciplinary action action could occur couldbased occuron based observation on observation results ifresults any of ifthe anyfollowing of the following were to were occur:to occur:    

Gross  discourtesy Gross discourtesy or abuseorofabuse the customer of the customer is observed is observed Attempt  Attempt to defraud to defraud the company the company through through dishonest dishonest sales practices sales practices (cramming/slamming) (cramming/slamming) The employee The employee violates violates privacy of privacy communications of communications or demonstrates or demonstrates integrity integrity problems problems Employee  Employee continually continually fails to meet fails to established meet established performance performance standards, standards, as identified as identified through through the observation the observation process.process.

Notification Notification •

• • •

•

• Employees whowill qualify will 24-hour receive 24-hour notification, either verbal Employees who qualify receive advanceadvance notification, either verbal or of written, when are scheduled for any Individual remote Individual Employee or written, when of they arethey scheduled for any remote Employee Evaluation Observations. Employees with notification be observed for Evaluation Observations. Employees with notification may be may observed for evaluation purposes upthree to any three days in an observation On evaluation purposes on up toon any days in an observation month. month. On rare occasions when observations to be rescheduled, employees the rare the occasions when observations need to need be rescheduled, employees will advance receive advance notification later startday of the will receive notification (no later(no than thethan startthe of the thatday hadthat had been scheduled for evaluative observing) that been scheduled for evaluative observing) that willobserved not be observed for evaluative purposes on the had been They• willThey not be for evaluative purposes on the day thatday hadthat been scheduled for observing; and scheduled for observing; and new rescheduled The •newThe rescheduled date(s). date(s). • Notification will be revoked if an employee fails to meet anyestablished of the established Notification will be revoked if an employee fails to meet any of the criteria for two consecutive For example, an employee criteria for two consecutive months.months. For example, an employee may notmay not meet expectations for flow the call flow process month and fail to meet meet expectations for the call process in monthinone, andone, fail to meet sales attainment in the month. second month. In this example the employee sales attainment in the second In this example the employee would would lose Notification they re-qualify. To reacquire Notification, employees lose Notification until theyuntil re-qualify. To reacquire Notification, employees must meet and the sustain the performance criteria established within each work must meet and sustain performance criteria established within each work three consecutive group forgroup threefor consecutive months.months. Note: Employees in the probationary period (transfers) or trial(new period (new Note:• Employees in the probationary period (transfers) or trial period hires) are not for eligible for Notification. Employees must complete hires) are not eligible Notification. Employees must complete their their probationary/trial to acquire Notification. probationary/trial period toperiod acquire Notification.

39

39

SUPPLEMENTAL AGREEMENTS Employee Employee Feedback Feedback ProcessProcess (C)

• Observations completed through theobservingsystem current observingsystem • (C)Observations completed through the current will be will be with the employee the observations were reviewedreviewed with the employee during theduring monththe themonth observations were unless the observation occurs the last week of the month. recordedrecorded unless the observation occurs during theduring last week of the month. Those observations will be reviewed with the employee the first week Those observations will be reviewed with the employee during theduring first week of the following of the following month. month. •

• observations Remote observations will be reviewed with the employee byofthe Remote will be reviewed with the employee by the end theend of the employee’s butthan no later than hours of the observation. employee’s next tour,next but tour, no later within 48within hours48 of the observation. Supervision use complete, uninterrupted calls forobservations remote observations Supervision must usemust complete, uninterrupted calls for remote used for evaluation used for evaluation purposes.purposes.

Team Measurement Observing 2. Team2.Measurement Observing This formThis of remote determines the overall serviceofbeing form ofobserving remote observing determines thequality overallofquality service being provided provided by the team. Results these observations would ensure the call by the team. ofResults of these observations wouldthat ensure that the call flow process being followed, that legal/regulatory requirements are met and flow is process is being followed, that legal/regulatory requirements are met and that ethical practices are beingare adhered to. Theseto.observations would also thatsales ethical sales practices being adhered These observations would also identify training and customer reaction to new products and identifyopportunities training opportunities and customer reaction to new products and promotions. Team results be could compiled at the state, office/Manager and promotions. Teamcould results be compiled at the state, office/Manager and AssistantAssistant ManagerManager levels. This observing will occurwill throughout the monththe onmonth a levels. This observing occur throughout on a representative samplingsampling of employees. No advance notice of notice this observing will representative of employees. No advance of this observing will be provided since these efforts are oriented performance be provided since these efforts are toward orientedoverall towardoffice overall office performance rather than individual. rather than individual. While notWhile the intent of intent Team ofMeasurement observing, disciplinary action could not the Team Measurement observing, disciplinary action could occur based onbased observation results if results any of the following were to occur: occur on observation if any of the following were to occur:   

Gross  discourtesy Gross discourtesy or abuseor of abuse the customer of the customer is observed is observed Attempt  to Attempt defraud to the defraud company the company through dishonest through dishonest sales practices sales practices (cramming/slamming) (cramming/slamming) The employee The employee violates privacy violatesofprivacy communications of communications or demonstrates or demonstrates integrity problems integrity problems

Team observing Team observing results may results be documented may be documented and givenand to the given observed to the observed employeeemployee for developmental/diagnostic for developmental/diagnostic purposespurposes only. These only.calls These will calls be will be differentiated differentiated in the employee’s in the employee’s coachingcoaching log from those log from calls those usedcalls for evaluative used for evaluative purposespurposes by the Manager/Coach by the Manager/Coach (e.g., “Eval” (e.g., or “Eval” “C&D”). or “C&D”). 3. Side 3. by Side Observations by Side Observations Side by side are generally conducted for developmental purposes.purposes. Sideobservations by side observations are generally conducted for developmental Frequency of these observations will be based onbased skill and Frequency of these observations will be on specific skill and specific developmental plans for plans the individual employee. These calls will calls be will be developmental for the individual employee. These differentiated in the employee’s coachingcoaching log from those calls usedcalls for evaluative differentiated in the employee’s log from those used for evaluative purposespurposes by the Manager/Coach (e.g., “Eval” or “Eval” “C&D”). by the Manager/Coach (e.g., or “C&D”).

40

40

SUPPLEMENTAL AGREEMENTS

4. Management 4. Management Calibration Calibration Observations Observations These sessions help to hone ourhone Management Team’s Team’s observation and call and flowcall flow These sessions help to our Management observation evaluative skills. They ensure level ofa consistency necessary to fairly to fairly evaluative skills.also They also aensure level of consistency necessary evaluateevaluate our employees. The office willoffice be informed when Calibration monitoring our employees. The will be informed when Calibration monitoring is being isperformed. Results Results of calibration sessionscan be shared the office being performed. of calibration sessionscan be at shared at the office and AM and levels.Calibration observing results may alsomay be documented and given AM levels.Calibration observing results also be documented and given to the observed employee for developmental/diagnostic purposes only. These to the observed employee for developmental/diagnostic purposes only. These calls willcalls be differentiated in the employee’s coachingcoaching log fromlog those used will be differentiated in the employee’s fromcalls those calls used for evaluative purposes by the Manager/Coach (e.g., “Eval” “C&D”). for evaluative purposes by the Manager/Coach (e.g.,or“Eval” or “C&D”). While it While is not the Management Calibration Observing, disciplinary action action it is intent not theofintent of Management Calibration Observing, disciplinary could occur observation results ifresults any of ifthe were to were occur:to occur: couldbased occuron based on observation anyfollowing of the following   

Gross  discourtesy Gross discourtesy or abuseorofabuse the customer of the customer is observed is observed Attempt  Attempt to defraud to defraud the company the company through through dishonest dishonest sales practices sales practices (cramming/slamming) (cramming/slamming) The employee The employee violates violates privacy of privacy communications of communications or demonstrates or demonstrates integrity integrity problems problems

41

41

SUPPLEMENTAL AGREEMENTS

William William H. Porter H. Porter Vice Vice President President Labor Labor Relations Relations 310310 Orange Orange Street Street th Floor 5th 5Floor New New Haven, Haven, CTCT 06510 06510 Phone Phone 203.771.5242 203.771.5242

December December17,17,2000 2000 Mr. Mr.Dennis DennisTrainor Trainor International InternationalStaff StaffRepresentative Representative CWA CWA 193 193State StateStreet Street North NorthHaven, Haven,CTCT06473 06473

Mr. Mr.Paul PaulJ. J.Hongo, Hongo,Jr.Jr. President President CWA CWALocal Local1298 1298 3055 3055Dixwell DixwellAvenue Avenue Hamden, Hamden,CTCT06518 06518

Dear DearDennis Dennisand andPaul: Paul: InInmaking makingdecisions decisionsregarding regardingcontracting contractingofofwork workconsistently consistentlyperformed performedbybybargaining bargainingunit unit employees, employees,it itis ismanagement’s management’sobjective objectivetotoconsider considercarefully carefullythetheinterests interestsofofboth bothcustomers customersand and employees employeesalong alongwith withallallother otherconsiderations considerationsessential essentialtotothethemanagement managementofofthethebusiness. business.For For various variousreasons reasonsincluding includingbutbutlimited limitedtotolaw, law,regulations, regulations,changing changingindustry industrystructure, structure,economic economicand and business businessconditions, conditions,it itis isnotnotpossible possibletotomake makespecific specificcommitments commitmentsononcontracting contractingoutoutwork work elements elementsofofthethebusiness. business. You Youcan canbebeassured, assured,it itcontinues continuestotobebeour ourgeneral generalpolicy policythat thattraditional traditionaltelephone telephonework workconsistently consistently performed performedbybybargaining bargainingunit unitemployees employeeswill willnotnotbebecontracted contractedoutoutif ifit itwill willcurrently currentlyand anddirectly directly cause causelayoffs layoffsororpart-timing part-timingofofemployees. employees.InInthis thiscontext, context,you youcan canalso alsobebeassured assuredthat thatthethecompany company will willmake makeevery everyeffort, effort,consistent consistentwith withthetheneeds needsofofthethebusiness, business,totouse usebargaining bargainingunit unitemployees, employees, rather ratherthan thanoutside outsidecontractors, contractors,totoperform performbargaining bargainingunit unittelecommunications telecommunicationswork workexpected expectedtotobebeofof extended extendedduration, duration,including includingtelecommunications telecommunicationswork workrequiring requiringapplication applicationofofnew newtechnologies. technologies. However, However,prior priornotice noticeofofthethedecision decisiontotocontract contractoutoutsuch suchwork workwill willbebeprovided providedininthose thosecases casesinin which whichit itis isanticipated anticipatedthat thatthethecontracting contractingoutoutis isnotnotofofananoccasional occasionalnature. nature.AsAsa part a partofofsuch suchnotice, notice, information informationregarding regardingthethepurpose, purpose,scope scopeand andexpected expectedduration durationofofthethework workwill willbebediscussed discussedalong along with withthethereasons reasonsforforthethedecision. decision.AtAtthat thattime, time,thetheunion unionwill willbebegiven givena full a fullopportunity opportunitytotodiscuss discuss their theirviews viewsand andreview reviewthetheimpact impactthat thatthethedecision decisionmay mayhave haveonontheir theirmembers membersregarding regardingsuch suchthings things asasthetheavailability availabilityofofovertime. overtime.InInaddition, addition,thethecompany companywill willupdate updatethetheunion unionononthetheprogress progressofofthethe work workand andany anycircumstances circumstancesthat thatmight mightrequire requiremodification modificationtotothetheoriginal originalplans plansand andalso, also,provide providea a semiannual semiannualreport reportoutlining outliningthethenumber numberofofcontract contractpeople peoplecurrently currentlyemployed employedininthetheabove abovework work functions. functions. We Wewill willagree agreethat thatshould shoulddisagreements disagreementsarise ariseoutoutofofthetheuse useofofcontract contractlabor laborthat thatbybymutual mutual agreement agreementthetheparties partiesmay maysubmit submitsuch suchdisagreement disagreementforfordiscussion discussiontotothetheFederal FederalMediation Mediationand and Conciliation ConciliationService, Service,with withthetheintent intentofofreaching reachinga mutually a mutuallysatisfactory satisfactoryresolution. resolution.Should Shouldthis this process processfail failininreaching reachingananagreement, agreement,binding bindingarbitration, arbitration,ininaccordance accordancewith withArticle ArticleXXI XXIofofthethe Labor LaborContract, Contract,can canbeberequested requestedbybyeither eitherparty. party. Sincerely, Sincerely, William WilliamH.H.Porter Porter

4242

SUPPLEMENTAL AGREEMENTS (C)

(C)

MEMORANDUM MEMORANDUM OF AGREEMENT OF AGREEMENT MOVEMENT OF WORK MOVEMENT OF WORK

This Memorandum This Memorandum of Agreement of Agreement (“Agreement” (“Agreement” or “MOA”) or “MOA”) is entered is entered into as of into April as 8, of April 8, 2012, between 2012, between the Communications the Communications WorkersWorkers of America, of America, District 1District (“CWA” 1 (“CWA” or “Union”) or “Union”) and Theand Southern The Southern New England New England Telephone Telephone Company, Company, SNET Diversified SNET Diversified Group, Inc., Group, Inc., AT&T Services, AT&T Services, Inc. andInc. AT&T andOperations, AT&T Operations, Inc. (hereinafter Inc. (hereinafter referredreferred to collectively to collectively as as “AT&T –“AT&T East” –orEast” “Company”). or “Company”). All provisions All provisions of this Agreement of this Agreement shall expire shallon expire and will on and will not apply notafter apply 11:59 afterP.M. 11:59 onP.M. May on 9, 2016. May 9,It2016. is the Itintent is theofintent the Parties of the that Parties thisthat stand this stand alone MOA alone and MOA its terms and itsand terms commitments and commitments shall notshall continue not continue in force in beyond force beyond the the expiration expiration date absent date express absent express written agreement written agreement signed by signed both by Parties both that Parties specifically that specifically modifiesmodifies the expiration the expiration date. date. 1. The 1. Company The Company will determine will determine the Totalthe Number Total Number of CWA-represented of CWA-represented Local 1298 Local Core 1298 employees Core employees in the titles in the listed titlesonlisted Attachment on Attachment A (“Inside A (“Inside Employees”) Employees”) as of June as of 30,June 2013. 30, 2013. 2. The 2. Company The Company will determine will determine the Totalthe Number Total Number of InsideofEmployees Inside Employees quarterlyquarterly for the following for the following dates: September dates: September 30, 2013; 30,December 2013; December 31, 31, 2013; March 2013;31, March 2014; 31,June 2014; 30,June 2014; 30,September 2014; September 30, 2014; 30,December 2014; December 31, 2014, 31,March 2014,31, March 2015, 31,June 2015, 30,June 2015, 30,September 2015, September 30, 2015, 30, 2015, December December 31, 201531, and 2015 March and31, March 2016. 31,The 2016. Company The Company will provide will provide the the Total Number Total Number of InsideofEmployees Inside Employees listed onlisted Attachment on Attachment A to theAUnion to thebyUnion by the last the daylast of the daymonth of thefollowing month following the end the of these end ofquarters. these quarters. The The Company Company will provide will provide to the Union, to the upon Union, request, upon request, data1 supporting data1 supporting the the calculations calculations used byused the Company by the Company to determine to determine the Totalthe Number. Total Number. 3. The 3. Company The Company and Union andacknowledge Union acknowledge the possibility the possibility of work of performed work performed by Inside byEmployees Inside Employees moving moving out of Connecticut. out of Connecticut. If the Total If the Number Total Number of of Inside Employees Inside Employees is reduced is reduced below the below levels theset levels forthset in this forthparagraph in this paragraph 2 solely assolely a result as aofresult work of moving work moving out of Connecticut out of Connecticut (“Job Loss” (“Job ),Loss” the 2), the Company Company agrees to agrees reduce to the reduce Job the Loss Job byLoss adding by one adding job one for each job for jobeach job previously previously transferred transferred in excess in of excess 250 jobs of 250 in the jobssame in theInside sameEmployee Inside Employee titles astitles the job(s) as thepreviously job(s) previously transferred transferred in excess in of excess 250 by of the 250end by the of end of the quarter the quarter in whichinthe which number the number of InsideofEmployees Inside Employees is provided is provided to the to the Union. The Union. Company The Company will not reduce will not the reduce Totalthe Number Total Number of Insideof Inside Employees Employees by moreby than more 250than more 250 than more onethan timeone during timethis during Agreement. this Agreement. 4. A qualified 4. A qualified retirement retirement eligible (Rule eligibleof(Rule 75 orof Modified 75 or Modified Rule of Rule 75, of 75, whichever whichever is applicable) is applicable) CWA-represented CWA-represented Inside Employee Inside Employee coveredcovered by by the AT&T theEast AT&T labor East agreement, labor agreement, excluding excluding employees employees coveredcovered by the by the 3 3 CIS agreement CIS agreement , may, in , may, lieu ofinthe lieuEnhanced of the Enhanced Voluntary Voluntary Severance Severance Plan Plan (EVSP) (EVSP) offer outlined offer outlined in paragraph in paragraph (1.)(a)(1.) (1.)(a)(1.) of ArticleofVII Article of the VII2012 of the 2012 Labor Agreement Labor Agreement betweenbetween the CWA theand CWA AT&T andEast, AT&T elect East, to elect retireto and retire and receive receive a pension a pension benefit enhanced benefit enhanced by an amount by an amount equivalent equivalent to 120 to 120 percent percent of the otherwise of the otherwise applicable applicable EVSP subject EVSP subject to all of to theallfollowing of the following necessary, necessary, qualifying qualifying conditions: conditions: 1

1 Data to be Data provided to be for provided each Inside for each Employee Inside Employee included in included the quarterly in the quarterly Total Number TotalatNumber issue isat issue is 1. Employee 1. Employee Name, 2.Employee Name, 2.Employee Job Title, Job 3. Employee Title, 3. Employee Work Location, Work Location, and 4. Employee and 4. Employee Status Status 2 2 “Job Loss”“Job does Loss” not include does notdeclines include of declines Inside Employee of Inside Employee jobs related jobs torelated lower work to lower volumes, work volumes, attrition orattrition other factors or other that factors are not thata are direct notresult a direct of the result movement of the movement of work out of of work Connecticut. out of Connecticut. 3 3 “CIS” refers “CIS” to the refers Customer to the Customer Information Information Services M.O.A. Servicesappended M.O.A. appended to the Core to Labor the Core Labor Agreement. Agreement.

43

43

(a) (a)

(b) (b)

SUPPLEMENTAL AGREEMENTS AT&T, in its sole discretion, determines to eliminate all Inside Employee jobs fordiscretion, an identified and listedtojob title in Attachment AT&T, in its sole determines eliminate all Inside AEmployee performed by for thean qualified retirement eligible employee and jobs identified and listed job title in Attachment transfers this work out of Connecticut; A performed by the qualified retirement eligible employee and transfers this work out of Connecticut; The force count in the qualified retirement eligible employee’s job listed in Attachment A isretirement reduced toeligible zero (0) as a result Thetitle force count in the qualified employee’s of of Work. A is reduced to zero (0) as a result jobsuch title Movement listed in Attachment

of such Movement of Work. 5. A qualified retirement eligible (Rule of 75 or Modified Rule of 75, applicable) CWA-represented Employee by 5. whichever A qualifiedisretirement eligible (Rule of 75 orInside Modified Rule of covered 75, the CIS agreement, may CWA-represented in lieu of the LayoffInside Payment under Article XIby of whichever is applicable) Employee covered the to lieu retire receivePayment a pension benefit the CIS CIS agreement, agreement, elect may in of and the Layoff under Article XI of enhanced by an amount to 120 percent of the benefit otherwise the CIS agreement, electequivalent to retire and receive a pension applicable Payment subject totoall120 of the following enhanced Layoff by an amount equivalent percent of thenecessary, otherwise qualifying applicableconditions: Layoff Payment subject to all of the following necessary, qualifying conditions: (a) AT&T, in its sole discretion, determines to eliminate all Inside jobs fordiscretion, an identified and listedtojob title in Attachment (a) Employee AT&T, in its sole determines eliminate all Inside AEmployee performed by for thean qualified retirement eligible employee and jobs identified and listed job title in Attachment transfers this work out of Connecticut; A performed by the qualified retirement eligible employee and (b) (b)

transfers this work out of Connecticut; The force count in the qualified retirement eligible employee’s job listed in Attachment A isretirement reduced toeligible zero (0) as a result Thetitle force count in the qualified employee’s of of Work. A is reduced to zero (0) as a result jobsuch title Movement listed in Attachment

of such Movement of Work. 6. The Union understands the Company’s ability to maintain employment levels in Connecticut andthe its Company’s ability to offer the enhanced above 6. The Union understands ability to maintainpension employment (Paragraphs 4 and 5) depends on having a favorable external levels in Connecticut and its ability to offer the enhanced pension above environment its operations is impacted by the volume (Paragraphs for 4 and 5) dependsand on having a favorable externalof wireline products and for services sold in Connecticut. Theby Union therefore environment its operations and is impacted the volume of commits wireline to the following: products and services sold in Connecticut. The Union therefore commits to the following: (a) to meet with the Company to discuss (1) efforts to promote the of all products and services, (2) to to promote enhance the the (a) sales to meet withCompany the Company to discuss (1) efforts Company’s image in the marketplace as a means increasing sales of all Company products and services, (2) toofenhance the the Company’s ability to attract a greater of customers, Company’s image in the marketplace as ashare means of increasing and (3) efforts toability maintain Core aemployment in Connecticut; the Company’s to attract greater share of customers,and (b) (b)

and (3) efforts to maintain Core employment in Connecticut; and to meet to discuss the Parties’ legislative and regulatory positions to further positionand in the Connecticut to meetstrengthen to discussthe theCompany’s Parties’ legislative regulatory positions to marketplace and to create a more favorable environment for jobs in further strengthen the Company’s position in the Connecticut Connecticut. ThetoParties to provide advance marketplace and createfurther a morecommit favorable environment for notice jobs inof and an opportunity to discuss any intentions to initiate or support anyof Connecticut. The Parties further commit to provide advance notice legislative or regulatory activityany or submission a complaint to theany and an opportunity to discuss intentions toofinitiate or support Office of the General or could be legislative orAttorney regulatory activityoforConnecticut submissionthat of aiscomplaint to the contrary position taken by other party oriscould potentially Office of to theany Attorney General of the Connecticut that or could be have a negative effect ontaken the Company or its operations level of contrary to any position by the other party or couldor potentially employment. have a negative effect on the Company or its operations or level of

employment. 7. Alleged violations of this MOA may be grieved and arbitrated pursuant to the grievance/arbitration provision ofgrieved the collective bargaining 7. Alleged violations of this MOA may be and arbitrated pursuant agreement (CBA). to the grievance/arbitration provision of the collective bargaining agreement (CBA).

44 44

SUPPLEMENTAL AGREEMENTS

Attachment A Inside Employees Title: Attachment A Inside Employees Title:

ALL DISTANCE SPECIALIST

COMPUTER SYSTEMS SPECIALIST ALL DISTANCE SPECIALIST CONSTRUCTION OFC ADMINISTRATOR COMPUTER SYSTEMS SPECIALIST CUSTOMER INFORMATION SPECIALISTS (includes Customer Information Specialist & CONSTRUCTION OFC ADMINISTRATOR Customer Info Spec-Bilingual) CUSTOMER INFORMATION SPECIALISTS (includes Customer Information Specialist & CUSTOMER SERVICES TECHNICIAN Customer Info Spec-Bilingual) DATABASE ASSURANCE SPEC-E911 CUSTOMER SERVICES TECHNICIAN DATABASE ASSURANCE TECHNICIAN DATABASE ASSURANCE SPEC-E911 ENGRNG AIDE-COMN LANG/ROUT COORD DATABASE ASSURANCE TECHNICIAN FACILITIES ASSIGNER ENGRNG AIDE-COMN LANG/ROUT COORD FORCE ADJUSTMENT SPECIALIST FACILITIES ASSIGNER OFFICE ASSOC-CIS FORCEGENERAL ADJUSTMENT SPECIALIST GENERAL ASSOCIATE GENERAL OFFICEOFFICE ASSOC-CIS MAINTENANCE ADMINISTRATOR GENERAL OFFICE ASSOCIATE NETWORK TECHNICIAN-ELECTRONIC (in the Network Reliability Center in Meriden, CT) MAINTENANCE ADMINISTRATOR NETWORK TRANSLATOR NETWORK TECHNICIAN-ELECTRONIC (in the Network Reliability Center in Meriden, CT) PLUG-IN ADMIN SPEC NETWORK TRANSLATOR SENIOR ADMIN-CIS PLUG-IN ADMINASSOC-DATABASE SPEC SERVICE ASSISTANT AIDE-CIS SENIOR ASSOC-DATABASE ADMIN-CIS SERVICE CONSULTANT SERVICE ASSISTANT AIDE-CIS SERVICE ORDER SPECIALIST SERVICE CONSULTANT SERVICE (includes Service Representative, Service RepresentativeSERVICE ORDERREPRESENTATIVES SPECIALIST DMU, Service Rep-Spanish Center, Leveraged Titles) SERVICE REPRESENTATIVES (includes Service Representative, Service RepresentativeSERVICE REPRESENTATIVE-OCC DMU, Service Rep-Spanish Center, Leveraged Titles) TECH ANALYST-NOC SERVICE REPRESENTATIVE-OCC TECH ASST-INE TECH ANALYST-NOC TECH ASST-ONE TECH ASST-INE TECH ASST-PICS/DCPR TECH ASST-ONE TELECOMM SPEC-INE TECH ASST-PICS/DCPR TELEMARKETING TELECOMM SPEC-INE SPECIALISTS (includes Telemarketing Specialist and Telemarketing Spec-Spanish Center) TELEMARKETING SPECIALISTS (includes Telemarketing Specialist and Telemarketing Spec-Spanish Center)

45 45

SUPPLEMENTAL AGREEMENTS

LEVERAGED LEVERAGED TITLE TITLE ThisThis agreement agreement is entered is entered into into by and by and between between AT&T AT&T EastEast or “the or “the Company” Company” and and CWA CWA District District OneOne (“the(“the Union”) Union”) and and setssets forthforth the compensation the compensation design design and and working working practices practices for afor new a new leveraged leveraged title.title. ThisThis agreement agreement will be willeffective be effective beginning beginning AprilApril 8, 2012. 8, 2012. All provisions All provisions of the of the Basic Basic Contract Contract between between AT&T AT&T EastEast and and CWA CWA District District OneOne will apply will apply except except as as specified specified in this in this Memorandum Memorandum of Agreement. of Agreement. 1. The 1. The Company Company has has established established newnew leveraged leveraged titlestitles in Appendix in Appendix A under A under the the CoreCore Agreements. Agreements. Compensation Compensation will be willpaid be paid under under a leveraged a leveraged compensation compensation planplan consisting consisting of base of base pay pay and and incentive incentive pay.pay. The The Company Company maymay establish, establish, modify modify and/or and/or discontinue discontinue target target incentive incentive compensation compensation plans, plans, provided provided that that any any suchsuch planplan shallshall be consistent be consistent withwith this this Memorandum. Memorandum. 2. Compensation: 2. Compensation: a) The maximum wage rate rate of any leveraged title title will be of the a) The maximum wage of any leveraged will60% be 60% of the maximum basebase wage rate rate of the job title performing like like functions. maximum wage of current the current job title performing functions. b) The leveraged title title will have a 36-month wage schedule withwith a sixa(6) b) The leveraged will have a 36-month wage schedule six (6) month consideration period for wage progression. month consideration period for wage progression. c) In to base wages, leveraged title title employees will be for for c) addition In addition to base wages, leveraged employees willeligible be eligible compensation under a target incentive compensation planplan onceonce theythey compensation under a target incentive compensation exceed 50%50% of their established targets. The The dollar basis uponupon which exceed of their established targets. dollar basis which target incentives are initially created maymay be adjusted. target incentives are initially created be adjusted. d) Any General Wage Increases shallshall be applied to the rate rate of of d) Any General Wage Increases be applied to combined the combined BaseBase Wage and and the Target Incentive Amount. Wage the Target Incentive Amount. e) The target incentive dollar amount will be eligible e) The target incentive dollar amount willconsidered be considered eligible compensation under any any benefit plans for which the employee is eligible. compensation under benefit plans for which the employee is eligible. f) The incentive planplan will be at 300% of target incentive. f) The incentive willcapped be capped at 300% of target incentive. g) Employees in initial training will be to receive 100% of the g) Employees in initial training willeligible be eligible to receive 100% of target the target incentive amount during initialinitial training. incentive amount during training. h) Incentive pay:pay: h) Incentive  Will be paid based on monthly results and and the payout will be  Will be paid based on monthly results the payout willinbe in accordance withwith the AT&T EastEast pay pay cycle. accordance the AT&T cycle.  May be based on multiple performance measures and and paidpaid  May be based on multiple performance measures individually or collectively on those measures individually or collectively on those measures  Will be reviewed withwith the Union priorprior to implementation of the  Will be reviewed the Union to implementation of the leveraged sales compensation plan,plan, which includes planplan stipulations. leveraged sales compensation which includes stipulations. The The Company retains the right to modify, amend, suspend, or or Company retains the right to modify, amend, suspend, discontinue leveraged compensation at any time.time. discontinue leveraged compensation at any

46 46

SUPPLEMENTAL AGREEMENTS 3. Locations 3. Locations The Company reserves thetoright to create the leveraged in Consumer The Company reserves the right create the leveraged titles intitles Consumer and Business the locations it deems necessary the needs and Business in the in locations it deems necessary basedbased on theon needs of the of the business. business. 4. Hours 4. Hours Leveraged jobwill titles be scheduled for(40) fortyhours (40) hours per and weekwill and will Leveraged job titles bewill scheduled for forty per week the appropriate wage schedule. be on be theon appropriate wage schedule. 5.Functions Job Functions 5. Job Job assignments generally will include collections and other Job assignments generally will include sales, sales, collections and other responsibilities as determined the Company. responsibilities as determined by theby Company. 6. Performance Management 6. Performance Management Employees in leveraged titlesare who not meeting sales and/or Employees in leveraged titles who notare meeting sales and/or other other company-established objective(s) be subject to all the provisions company-established objective(s) will bewill subject to all the provisions of the of the Collective Bargaining Agreement and be performance managed Collective Bargaining Agreement and will bewill performance managed with with associated discipline associated formalformal discipline steps.steps. 7. Monitoring 7. Monitoring Employees the leveraged titlesbe may be monitored for service assurance, Employees in the in leveraged titles may monitored for service assurance, development, and evaluation the Monitoring Agreement development, and evaluation basedbased on theon Monitoring Agreement for thefor the Service Representative Service Representative title. title. 8.

8. Employee Classifications Employee Classifications Leveraged titlesbe may be in hired any employee classification such Leveraged titles may hired anyinemployee classification such as, butas, but not limited to, Regular Full Time, Regular Part Time, TermTemporary. and Temporary. not limited to, Regular Full Time, Regular Part Time, Term and

9.

9. Transfers for Regular Service Representatives Transfers for Regular Service Representatives Current employees performing like functions the same work group of Current employees performing like functions within within the same work group of a leveraged titlechoose may choose to convert the leveraged titleassociated and associated a leveraged title may to convert to the to leveraged title and compensation In addition, on a one-time basisatand the employee’s compensation plan. plan. In addition, on a one-time basis and the at employee’s request, the Company will these allow these employees to retreat their former request, the Company will allow employees to retreat to theirtoformer title within six months of transfer. no retreat title within six months of transfer. There There would would be no be retreat rights rights on anyon any other subsequent the leveraged other subsequent movesmoves to the to leveraged title. title.

10. Surplus Condition 10. Surplus Condition the event force surplus condition any Company-defined In the In event a forcea surplus condition occursoccurs in anyinCompany-defined entity entity in which Leveraged Title employees areofpart the entity, the Service in which Leveraged Title employees are part the of entity, the Service Representatives and the Leveraged Title Representatives be combined Representatives and the Leveraged Title Representatives will bewill combined and treated one for purposes of Article VII administration. and treated as oneastitle fortitle purposes of Article VII administration. (C)

(C) 11. Transition 11. Transition Pay Pay

If a surplus employee in a higher wage accepts band accepts a Leveraged If a surplus employee in a higher wage band a Leveraged Title Title position as a Guaranteed Job Offer, that employee shall receive Transition position as a Guaranteed Job Offer, that employee shall receive Transition Pay. Transition Pay be computed on wages base wages and 100% of Pay. Transition Pay will bewill computed basedbased on base and 100% of Incentive. The duration of Transition Pay be based TargetTarget Incentive. The duration of Transition Pay will bewill based on theon the employee’s completed net credited as identified in surplussurplus employee’s completed years years of net of credited serviceservice as identified in the Layoff the Layoff Table.Table.

47

47

SUPPLEMENTAL AGREEMENTS 12. 12. Scheduling Scheduling For purposes of scheduling, existing Service Representatives and and For purposes of scheduling, existing Service Representatives employees on the titlestitles will be together by serving employees on leveraged the leveraged willscheduled be scheduled together by serving teamteam based on seniority and and employee preference. Vacation schedules will will based on seniority employee preference. Vacation schedules continue to betocompleted based on serving teamteam and and seniority regardless continue be completed based on serving seniority regardless of title. of title. 13. 13. TrialTrial Period Period To ensure the Company has sufficient timetime to accurately assess the the To ensure the Company has sufficient to accurately assess performance of employees on the titles,titles, new new hireshires in these titlestitles performance of employees on leveraged the leveraged in these will be in the Period until until twelve (12) (12) months of service has has willconsidered be considered in Trial the Trial Period twelve months of service beenbeen achieved, exclusive of any training. achieved, exclusive of formal any formal training. 14. 14. Leveraged TitleTitle Sales Committee Leveraged Sales Committee It is the intent to communicate to the the contents of sales It is Company’s the Company’s intent to communicate to Union the Union the contents of sales commissions, incentive plansplans and and promotions applicable to the commissions, incentive promotions applicable to leveraged the leveraged title employees. It is also the Company’s intent to limit changes in sales title employees. It is also the Company’s intent to limit changes in sales commissions, incentive plansplans or promotions to those required for competitive commissions, incentive or promotions to those required for competitive or business reasons as determined by the While the highly or business reasons as determined by Company. the Company. While the highly competitive and and dynamic nature of the business doesdoes not allow competitive dynamic nature of Company’s the Company’s business not allow the Company to commit to a to limitation in sales commission changes, it is the the Company to commit a limitation in sales commission changes, it is the Company’s intent that that any changes to sales commissions, incentive plans, Company’s intent any changes to sales commissions, incentive plans, or promotions will be in a manner that that fairlyfairly recognizes bothboth the the or promotions willmade be made in a manner recognizes contribution of the and and the desire of the to outperform contribution of employees the employees the desire of Company the Company to outperform its competitors. The The Company will provide to the a copy of the its competitors. Company will provide to Union the Union a copy of sales, the sales, incentive and and promotion plansplans applicable to leveraged title employees. incentive promotion applicable to leveraged title employees. Further, it is the intent to provide, whenever practicable, at least Further, it is Company’s the Company’s intent to provide, whenever practicable, at least one one (1) week’s advance notice to the priorprior to itstonotice to employees (1) week’s advance notice to CWA the CWA its notice to employees related to any changes. related to such any such changes. The The Company agrees to establish a joint committee to meet twicetwice a year to to Company agrees to establish a joint committee to meet a year discuss the status of and suggestions regarding additional compensation discuss the status of and suggestions regarding additional compensation plans, commissions, bonuses, and and incentive programs. ThisThis committee will will plans, commissions, bonuses, incentive programs. committee consist of noofmore thanthan two (2) each, unless mutually consist no more tworepresentatives (2) representatives each, unless mutually agreed otherwise. The The meeting placeplace and and timetime will be agreed otherwise. meeting willby bemutual by mutual agreement. agreement.

48 48

SUPPLEMENTAL AGREEMENTS (C)

MEMORANDUM MEMORANDUM OF AGREEMENT OF AGREEMENT NATIONAL NATIONAL TRANSFER TRANSFER PLAN PLAN

(C)

In response In response to thetoCWA’s the CWA’s concern concern for itsfor members’ its members’ employment employment security security and its and its expressed expressed interest interest in removing in removing impediments impediments to movement to movement between between various various AT&TAT&T Companies Companies identified identified in theinattachments the attachments to thistoMemorandum this Memorandum (as long (as as long as such such company(s) company(s) remain remain wholly-owned wholly-owned subsidiaries subsidiaries of AT&T), of AT&T), the Company the Company agrees agrees to extend to extend the Intersubsidiary the Intersubsidiary Movement Movement (IMF)(IMF) process process and the andCWA the CWA Surplus Surplus Exchange Exchange (CSE)(CSE) process process with the withfollowing the following modifications: modifications: IMF: IMF: 1. 1. Mobility Mobility company company for theforbargaining the bargaining units units listedlisted belowbelow will bewill added be added to theto the list oflist participating of participating companies companies (Exhibit (Exhibit A) A) • Mobility • Mobility Bargaining Bargaining Units Units o Mobility o Mobility – District – District 3 3 o Mobility o Mobility – Districts – Districts 1, 2, 4, 1, 7, 2, 9, 4, 13 7, 9, 13 o Mobility o Mobility – District – District 6 6 2.

2. Eligible Eligible employees employees will receive will receive priority priority placement placement beforebefore external external hires hires after regional after regional contract contract processes processes for any forbargaining any bargaining unit job unitforjob which for which they qualify. they qualify. The qualification The qualification criteria criteria utilized utilized will bewill thebesame the same qualification qualification criteria criteria utilized utilized for theforregional the regional contractual contractual processes. processes.

3.

3. In situations In situations wherewhere there there are equally are equally qualified qualified employees employees eligible eligible and and interested interested in theinsame the same position position at theatreceiving the receiving Company, Company, eligible eligible employees employees will bewill offered be offered the position the position in order in order of seniority. of seniority. If needed, If needed, the the tie breaker tie breaker for employees for employees with the withsame the same seniority seniority will bewill thebelast thefour last four digitsdigits of their of social their social security security number number with the withhigher the higher number number beingbeing the the more more senior. senior.

4.

4. WhenWhen a bargained-for a bargained-for employee employee moves moves among among bargaining bargaining units units of theof the Company Company covered covered by this byMemorandum this Memorandum of Agreement, of Agreement, treatment treatment of of vacation vacation time, time, the Designated the Designated Holiday Holiday (DH),(DH), Floating Floating Holidays Holidays (FHs),(FHs), and and Excused Excused WorkWork Days Days (EWDs) (EWDs) or their or equivalent their equivalent (covered (covered time) time) will bewill be treated treated as follows: as follows: •

• •

A•covered A covered employee employee will bewill eligible be eligible for covered for covered time for time thefor the current current vacation vacation year at year theatnew the entity new entity basedbased on theonexisting the existing labor labor agreements agreements at thatatentity. that entity. Any covered Any covered time already time already takentaken at theat the former former entityentity will bewill deducted be deducted from equivalent from equivalent covered covered time for time for whichwhich the employee the employee is eligible is eligible at theatnew the entity; new entity; the remaining the remaining covered covered time will timebewill scheduled be scheduled at theatnew the entity new entity subject subject to needs to needs of theofbusiness. the business. Covered • Covered time carried time carried over from over the fromprior the vacation prior vacation year must year must be be disposed disposed of, i.e., of,paid i.e., in paid lieuinoflieu or taken of or taken at theatformer the former entity.entity. In•no In case no case will anwill employee’s an employee’s movement movement from one fromentity one entity to to another another resultresult in theindouble the double payment payment for covered for covered time. time.

49 49

SUPPLEMENTAL AGREEMENTS

5.

5. Employees Employees who who havehave held held the Premises the Premises Technician Technician job title, job title, or any or job any job title in title aninagreement an agreement or appendix or appendix to antoagreement an agreement that that provides provides for the for the terms terms and and conditions conditions of employment of employment for Premises for Premises Technicians Technicians (“Premises (“Premises Technician Technician Agreements”), Agreements”), are eligible are eligible for IMF, for IMF, but shall but shall be treated be treated as as provided provided in this in paragraph. this paragraph. Any Any employee employee who who has ever has ever held held a position a position in a Premises in a Premises Technician Technician Agreement Agreement will be willtreated be treated by any by receiving any receiving company company that that is party is party to this to IMF this IMF agreement agreement and and that that also also is party is party to a to a Premises Premises Technician Technician Agreement Agreement as if as they if they werewere received received fromfrom theirtheir own own Premises Premises Technician Technician Agreement Agreement for allforpurposes. all purposes. If theIfreceiving the receiving company company doesdoes not have not have a Premises a Premises Technician Technician Agreement, Agreement, thenthen employees employees transferring transferring to that to that company company shallshall receive receive the benefits the benefits applicable applicable to other to other bargained-for bargained-for employees employees with with similar similar service service in thein the receiving receiving company, company, except except for pension for pension and and post-retirement post-retirement medical medical and and dental dental benefits; benefits; instead, instead, 1) such 1) such employees employees shallshall participate participate in thein the Bargained Bargained CashCash Balance Balance Program Program 2, and 2, and 2) if 2) such if such employee employee meets meets the the eligibility eligibility requirements requirements for post-retirement for post-retirement benefits benefits uponupon termination, termination, the the former former employee employee will pay will contributions pay contributions equalequal to 50% to 50% of the oftotal the total cost cost of of coverage coverage for post-retirement for post-retirement medical medical and and dental dental coverage coverage if theifformer the former employee employee is notisMedicare not Medicare eligible eligible and and will not willbe noteligible be eligible for medical for medical or or dental dental post-retirement post-retirement coverage coverage if Medicare if Medicare eligible. eligible.

6.

6. Employees Employees selected selected to filltoopenings fill openings in accordance in accordance with with terms terms outlined outlined above, above, will have will have theirtheir TermTerm of Employment of Employment (TOE, (TOE, which which was was previously previously known known as Net as Credited Net Credited Service Service or NCS) or NCS) or Seniority or Seniority at the atdeparting the departing company company recognized recognized by the byreceiving the receiving Company’s Company’s pension pension plan plan or or program, program, subject subject to the toreceiving the receiving Company’s Company’s service service bridging bridging rules.rules. However However where where pensions pensions are applicable, are applicable, the TOE the TOE or Seniority or Seniority will be will be recognized recognized by the byreceiving the receiving company’s company’s pension pension program program only only for vesting, for vesting, participation participation and and eligibility eligibility service service purposes, purposes, but not butpension not pension creditcredit or or accrual accrual purposes. purposes. Further, Further, the service the service performed performed at the atreceiving the receiving company company will be willcounted be counted in theindeparting the departing company’s company’s pension pension plan plan or or program, program, but only but only for vesting, for vesting, participation participation and and eligibility eligibility purposes purposes (not (not for for pension pension creditcredit purposes). purposes). In noInevent no event will awill period a period of service of service countcount as as pension pension creditcredit or accrual or accrual service service in more in more thanthan one one AT&T AT&T pension pension plan plan or or program program (in other (in other words, words, no double no double counting counting of service of service for pension for pension creditcredit or accrual or accrual purposes). purposes).

7.

7. Unless Unless expressly expressly provided provided to the tocontrary the contrary by the byBenefits the Benefits Agreement Agreement in in the 2012 the 2012 CoreCore Collective Collective Bargaining Bargaining Agreement, Agreement, employees employees transferring transferring to companies to companies under under this Agreement this Agreement will receive will receive active active benefits benefits and and any any post-retirement post-retirement benefits benefits under under the benefit the benefit plansplans or programs or programs and and subject subject to the toterms the terms of the ofcontractual the contractual Benefits Benefits provisions provisions of the ofreceiving the receiving company. company.

50 50

SUPPLEMENTAL AGREEMENTS CSE: 1. Mobility company for the bargaining units listed below will be added to the CSE: list of participating companies B) 1. Mobility company for the bargaining units(Exhibit listed below will be added to the • Mobility Bargaining list of participating companies (ExhibitUnits B) o Mobility • Mobility Bargaining Units – District 3 o Mobility o Mobility – District 3– Districts 1, 2, 4, 7, 9, 13 o Mobility o– Mobility Districts–1,District 2, 4, 7,6 9, 13 o Mobility – District 6 2. Surplus employees who express interest in available positions in participating companieswho will express receive priority external hires after regional 2. Surplus employees interestplacement in availablebefore positions in participating processes any bargaining job forhires which he/she qualifies. The companiescontract will receive priorityfor placement beforeunit external after regional qualification utilized will theforsame criteriaThe utilized for contract processes forcriteria any bargaining unitbejob whichqualification he/she qualifies. thecriteria regional contractual qualification utilized will beprocesses. the same qualification criteria utilized for the regional contractual processes. 3. Employees who are declared surplus and subsequently involuntarily laid off who express interestsurplus in available positions in participating will 3. Employees who are declared and subsequently involuntarilycompanies laid off receive priority placement before in external hires after regionalwill contract who express interest in available positions participating companies processes for anybefore bargaining unithires job for which he/she qualifies for a period of receive priority placement external after regional contract months following their involuntary lay off. The processestwelve for any(12) bargaining unit job for which he/she qualifies for aqualification period of criteria utilized willfollowing be the same qualificationlay criteria utilized for the regional twelve (12) months their involuntary off. The qualification criteria processes. utilized willcontractual be the same qualification criteria utilized for the regional contractual processes. 4. In situations where there are equally qualified employees eligible and interested in theare same position at theemployees receiving Company, 4. In situations where there equally qualified eligible andeligible employees will be offered the position in order of seniority. If needed,employees the tie breaker for interested in the same position at the receiving Company, eligible employees with the sameofseniority willIf be the lastthe four of their will be offered the position in order seniority. needed, tie digits breaker for social security number with the higher number being the more senior. employees with the same seniority will be the last four digits of their social security number with the higher number being the more senior. 5. Any CWA-represented regular employee covered by a CWA Labor Agreement held by a employee participating company work is moving from that 5. Any CWA-represented regular covered by awhose CWA Labor company to another participating company may be offered the that opportunity to Agreement held by a participating company whose work is moving from their participating work. Such offer will bemay subject to the the need for additional company follow to another company be offered opportunity to at offer the receiving Company all applicable qualifications and follow theiremployees work. Such will be subject to theand need for additional criteria atCompany the receiving Company. Employees who and select this option employeesselection at the receiving and all applicable qualifications in lieu ofatany payment and who arewho placed at and selection criteria the severance receiving Company. Employees select this report optionto, the receiving Company, will and receive for at Relocation in lieu of any severance payment whopayment are placed and reportAllowance to, the per the applicable terms and conditions of the collective bargaining at receiving Company, will receive payment for Relocation Allowance peragreement the former Company.of This Allowance agreement will be paidatwhen 1) the applicabletheir terms and conditions theRelocation collective bargaining employee relocates his/her home residence as apaid result of following their former Company. This Relocation Allowance will be when 1) the the work; 2) the his/her employee’s place ofasreporting is fifty (50) miles or greater road employeeand relocates homenew residence a result of following the work; by the most direct of route fartherisfrom their miles residence than was and 2) themiles employee’s new place reporting fifty (50) or greater roadthe old report location. miles by the most direct route farther from their residence than was the old report location. 6. Any CWA-represented regular employee covered by a CWA Labor Agreement held by a employee participating company becomes 6. Any CWA-represented regular covered by awho CWA Labor surplus and is offered a job, through the CSE process, in another participating Agreement held by a participating company who becomes surplus and is company, will receive payment for Relocation per the applicable terms offered a job, through the CSE process, inAllowance another participating company, willand conditions of the collective bargaining agreement at their former Company. receive payment for Relocation Allowance per the applicable terms and who accept a jobagreement offer in lieuatoftheir any former severance payment and who conditionsEmployees of the collective bargaining Company. are placed at and report to, the new location will receive payment for this Employees who accept a job offer in lieu of any severance payment and who Allowance whenlocation 1) the employee are placedRelocation at and report to, the new will receiverelocates paymenthis/her for thishome 2) the employee’s place of reporting is fifty (50) miles or Relocationresidence; Allowanceand when 1) the employeenew relocates his/her home miles by thenew most direct farther from their residence than residence;greater and 2)road the employee’s place of route reporting is fifty (50) miles or was the old report location. greater road miles by the most direct route farther from their residence than was the old report location.

51 51

SUPPLEMENTAL AGREEMENTS 7. 7.

When When a bargained-for a bargained-for employee employee moves moves to another to another bargaining bargaining unitunit of the of the Company Company covered covered by by thisthis Memorandum Memorandum of Agreement, of Agreement, treatment treatment of of vacation vacation time, time, thethe Designated Designated Holiday Holiday (DH), (DH), Floating Floating Holidays Holidays (FHs), (FHs), andand Excused Excused Work Work Days Days (EWDs) (EWDs) or or their their equivalent equivalent (covered (covered time) time) willwill bebe treated treated as as follows: follows: • • A covered A covered employee employee willwill bebe eligible eligible forfor covered covered time time forfor thethe current current vacation vacation year year at the at the new new entity entity based based onon thethe existing existing labor labor agreements agreements at that at that entity. entity. Any Any covered covered time time already already taken taken at the at the former former entity entity willwill bebe deducted deducted from from equivalent equivalent covered covered time time forfor which which thethe employee employee is eligible is eligible at the at the new new entity; entity; thethe remaining remaining covered covered time time willwill bebe scheduled scheduled at the at the new new entity entity subject subject to needs to needs of the of the business. business. • • Covered Covered time time carried carried over over from from thethe prior prior vacation vacation year year must must bebe disposed disposed of,of, i.e.,i.e., paid paid in lieu in lieu of or of or taken taken at the at the former former entity. entity. • • In no In no case case willwill anan employee’s employee’s movement movement from from oneone entity entity to to another another result result in the in the double double payment payment forfor covered covered time. time.

8. 8.

Employees Employees who who have have held held thethe Premises Premises Technician Technician jobjob title, title, or or anyany jobjob titletitle in in anan agreement agreement or or appendix appendix to an to an agreement agreement thatthat provides provides forfor thethe terms terms andand conditions conditions of employment of employment forfor Premises Premises Technicians Technicians (“Premises (“Premises Technician Technician Agreements”), Agreements”), areare eligible eligible forfor CSE, CSE, butbut shall shall bebe treated treated as as provided provided in this in this paragraph. paragraph. Any Any employee employee who who hashas ever ever held held a position a position in ainPremises a Premises Technician Technician Agreement Agreement willwill bebe treated treated by by anyany receiving receiving company company thatthat is party is party to this to this CSE CSE agreement agreement andand thatthat also also is party is party to atoPremises a Premises Technician Technician Agreement Agreement as as if they if they were were received received from from their their own own Premises Premises Technician Technician Agreement Agreement forfor all all purposes. purposes. If the If the receiving receiving company company does does notnot have have a a Premises Premises Technician Technician Agreement, Agreement, then then employees employees transferring transferring to that to that company company shall shall receive receive thethe benefits benefits applicable applicable to other to other bargained-for bargained-for employees employees with with similar similar service service in the in the receiving receiving company, company, except except forfor pension pension andand post-retirement post-retirement medical medical andand dental dental benefits; benefits; instead, instead, 1) 1) such such employees employees shall shall participate participate in the in the Bargained Bargained Cash Cash Balance Balance Program Program 2, and 2, and 2) 2) if such if such employee employee meets meets thethe eligibility eligibility requirements requirements forfor post-retirement post-retirement benefits benefits upon upon termination, termination, thethe former former employee employee willwill paypay contributions contributions equal equal to 50% to 50% of the of the total total cost cost of coverage of coverage forfor post-retirement post-retirement medical medical andand dental dental coverage coverage if the if the former former employee employee is not is not Medicare Medicare eligible eligible andand willwill notnot bebe eligible eligible forfor medical medical or or dental dental post-retirement post-retirement coverage coverage if Medicare if Medicare eligible. eligible.

9. 9.

Employees Employees selected selected to fill to fill openings openings in accordance in accordance with with terms terms outlined outlined above, above, willwill have have their their Term Term of Employment of Employment (TOE, (TOE, which which was was previously previously known known as as NetNet Credit Credit Service Service or or NCS) NCS) or or Seniority Seniority at the at the departing departing company company recognized recognized by by thethe receiving receiving Company’s Company’s pension pension plan plan or or program, program, subject subject to the to the receiving receiving Company’s Company’s service service bridging bridging rules. rules. However, However, thethe TOE TOE or or Seniority Seniority willwill bebe recognized recognized by by thethe receiving receiving company’s company’s pension pension program program only only forfor vesting, vesting, participation participation andand eligibility eligibility service service purposes, purposes, butbut notnot pension pension credit credit or or accrual accrual purposes. purposes. Further, Further, thethe service service performed performed at the at the receiving receiving company company willwill bebe counted counted in the in the departing departing company’s company’s pension pension plan plan or or program, program, butbut only only forfor vesting, vesting, participation participation andand eligibility eligibility purposes purposes (not (not forfor pension pension credit credit purposes). purposes). In no In no event event willwill a period a period of service of service count count as as pension pension credit credit or or accrual accrual service service in more in more than than oneone AT&T AT&T pension pension plan plan or or program program (in(in other other words, words, nono double double counting counting of service of service forfor pension pension credit credit or or accrual accrual purposes). purposes).

5252

SUPPLEMENTAL AGREEMENTS 10.

Unless 10. expressly Unless expressly provided toprovided the contrary to thebycontrary the Benefits by theAgreement Benefits Agreement in in the 2012 Core the 2012 Collective Core Collective BargainingBargaining Agreement, Agreement, employeesemployees transferring transferring to companies to companies under this under Agreement this Agreement will receivewill active receive benefits activeand benefits any and any post-retirement post-retirement benefits under benefits the under benefitthe plans benefit or programs plans or programs and subject and subject to the terms to the of the terms contractual of the contractual Benefits provisions Benefits provisions of the receiving of the receiving company. company.

Order of Consideration: Order of Consideration: Job offers Job made offers under made IMFunder or CSE IMF willorfollow CSE will the follow order of theconsideration order of consideration below below after regional aftercontract regionalprocesses contract processes for any bargaining for any bargaining unit job forunit which job he/she for which he/she qualifies. qualifies. (1) (2)

Surplus (1) employee Surplus employee currently on currently the payroll on the andpayroll surplus and employees surplus employees involuntarily involuntarily laid off within laid the off within last twelve the last (12)twelve months (12) months Current (2) employee Current employee using the IMF usingprocess the IMF process

For both IMF For and bothCSE, IMF and the Union CSE, the agrees Union that agrees it will not thatseek it willtonot alter seek anytoexisting alter any existing bargainingbargaining units in any units AT&T in any Company AT&T Company on the basis on of theany basis movement of any movement or transferor transfer of employees of employees between said between companies said companies as a resultas of athis result Agreement. of this Agreement. Further, the Further, the Union will Union not, onwill thenot, basis on of thethis basis Agreement of this Agreement or changeor in change operations in operations or or practices made practices by Participating made by Participating Companies Companies as a resultas of athis result Agreement of this Agreement in any in any pleading, petition, pleading,complaint petition, complaint or proceeding or proceeding before thebefore National theLabor National Relations Labor Relations Board, an Board, arbitrator an or arbitrator panel oforarbitrators, panel of arbitrators, or any court, or any assert, court, claim, assert, charge claim, or charge or allege thatallege such companies that such companies are a single areorajoint single employer or joint or employer enterprise, or enterprise, alter alter egos, accretions egos, accretions or successors or successors of one another, of oneoranother, that anyorbargaining that any bargaining units of units of said entities said represented entities represented by or sought by or to be sought represented to be represented by the Union by the are Union a are a single bargaining single bargaining unit, or areunit, or should or are be or should otherwise be otherwise altered in their altered scope in their or scope or composition. composition. This commitment This commitment on the partonofthe thepart Union of the will Union survivewill thesurvive expiration the expiration of this Memorandum, of this Memorandum, unless andunless until such and until time such as this time commitment as this commitment is is terminatedterminated by the mutual by the written mutual agreement written agreement of the parties. of the parties. This Agreement This Agreement shall be subject shall beto subject the grievance to the grievance and arbitration and arbitration procedures procedures of of the affected theemployee’s affected employee’s collective bargaining collective bargaining agreement. agreement.

FOR THE FOR UNION: THE UNION:

FOR THE FOR COMPANY: THE COMPANY:

By:___________________________ By:___________________________

By:________________________ By:________________________

53

53

SUPPLEMENTAL AGREEMENTS Exhibit Exhibit A A CURRENT CURRENT PARTICIPATING PARTICIPATING COMPANIES COMPANIES COVERED COVERED BY INTERSUBSIDIARY BY INTERSUBSIDIARY MOVEMENT MOVEMENT Ameritech Ameritech Services, Services, Inc. Inc. AT&TAT&T BillingBilling Southeast, Southeast, Inc. Inc. AT&TAT&T Corp.Corp. AT&TAT&T Laboratories, Laboratories, Inc. Inc. AT&TAT&T Mobility, Mobility, LLC LLC AT&TAT&T Operations, Operations, Inc. Inc. AT&TAT&T Services, Services, Inc. Inc. BellSouth BellSouth Communication Communication Systems, Systems, LLC LLC BellSouth BellSouth Telecommunications, Telecommunications, Inc. LLC Inc. LLC IllinoisIllinois Bell Telephone Bell Telephone Company Company Indiana Indiana Bell Telephone Bell Telephone Company Company Michigan Michigan Bell Telephone Bell Telephone Company Company Nevada Nevada Bell Telephone Bell Telephone Company Company The Ohio The Bell OhioTelephone Bell Telephone Company Company Pacific Pacific Bell Telephone Bell Telephone Company Company SBC Global SBC Global Services, Services, Inc. (Midwest, Inc. (Midwest, West West Region) Region) SBC Internet SBC Internet Services, Services, Inc. Inc. SNETSNET Diversified Diversified Group, Group, Inc. Inc. Southern Southern New England New England Telephone Telephone Southwestern Southwestern Bell Telephone Bell Telephone Company Company TC Systems, TC Systems, Inc. Inc. TCG Carolinas TCG Carolinas TCG New TCG Jersey New Jersey TCG New TCG Jersey, New Jersey, Inc. Inc. TCG Rhode TCG Rhode IslandIsland TCG Services, TCG Services, Inc. Inc. Teleport Teleport Telecommunications Telecommunications New York New York Wisconsin Wisconsin Bell Telephone Bell Telephone Company Company

54 54

SUPPLEMENTAL AGREEMENTS Exhibit Exhibit B B CURRENT PARTICIPATING COMPANIES CURRENT PARTICIPATING COMPANIES COVERED BY CWA EXCHANGE COVERED BYSURPLUS CWA SURPLUS EXCHANGE Ameritech Services, Inc. Inc. Ameritech Services, AT&T Billing Inc. Inc. AT&TSoutheast, Billing Southeast, AT&T Corp. AT&T Corp. AT&T Laboratories, Inc. Inc. AT&T Laboratories, AT&T Mobility, LLC LLC AT&T Mobility, AT&T Operations, Inc. Inc. AT&T Operations, AT&T Services, Inc. Inc. AT&T Services, BellSouth Communication Systems, LLC LLC BellSouth Communication Systems, BellSouth Telecommunications, Inc. LLCInc. LLC BellSouth Telecommunications, Illinois Bell Telephone Company Illinois Bell Telephone Company IndianaIndiana Bell Telephone Company Bell Telephone Company Michigan Bell Telephone Company Michigan Bell Telephone Company NevadaNevada Bell Telephone Company Bell Telephone Company The Ohio Telephone Company TheBell Ohio Bell Telephone Company Pacific Pacific Bell Telephone Company Bell Telephone Company SBC Global Inc. (Midwest, West Region) SBC Services, Global Services, Inc. (Midwest, West Region) SBC Internet Services, Inc. Inc. SBC Internet Services, SNET Diversified Group, Group, Inc. Inc. SNET Diversified Southern New England Telephone Southern New England Telephone Southwestern Bell Telephone Company Southwestern Bell Telephone Company TC Systems, Inc. Inc. TC Systems, TCG Carolinas TCG Carolinas TCG New Jersey TCG New Jersey TCG New Jersey, Inc. Inc. TCG New Jersey, TCG Rhode Island Island TCG Rhode TCG Services, Inc. Inc. TCG Services, TeleportTeleport Telecommunications New York Telecommunications New York Wisconsin Bell Telephone Company Wisconsin Bell Telephone Company

55

55

SUPPLEMENTAL AGREEMENTS

PRESIDENTIAL PRESIDENTIAL COUNCIL COUNCIL The Memorandum The Memorandum of Agreement of Agreement – President’s – President’s Council Council will be willadministered be administered on a on a national basisbasis by the and AT&T. national byCWA the CWA and AT&T. The CWA and the enjoyenjoy a strong historic relationship as partners on on The CWA andcompany the company a strong historic relationship as partners manymany issues. In recognition of theofparties’ desire to continue to foster meaningful issues. In recognition the parties’ desire to continue to foster meaningful dialogue on matters of mutual interest, the Company and CWA agreeagree to establish dialogue on matters of mutual interest, the Company and CWA to establish a Presidential Council to discuss matters. a Presidential Council to discuss suchsuch matters. The Council commits to meet semiannually to continue this relationship. The Council commits to meet semiannually to continue this relationship. The The parties to utilize this Council to engage in substantive discussions parties agreeagree to utilize this Council to engage in substantive discussions and and exchange information concerning the ongoing the company and the exchange information concerning the ongoing statestate of theofcompany and the union, the economy, federal and state political issues, and other concerns of both union, the economy, federal and state political issues, and other concerns of both parties. Those attending this Council will include leaders the Company parties. Those attending this Council will include leaders of theofCompany and and CWA. It isCompany’s the Company’s to have the appropriate senior business CWA. It is the intentintent to have the appropriate senior business unit unit leaders in attendance if their schedules so permit. leaders in attendance if their schedules so permit.

56 56

SUPPLEMENTAL AGREEMENTS

MEMORANDUM MEMORANDUM OF AGREEMENT OF AGREEMENT REGARDING REGARDING NEUTRALITY NEUTRALITY AND CARD AND CHECK CARD CHECK RECOGNITION RECOGNITION The cardThe check cardagreement check agreement will be administered will be administered on a national on a national basis bybasis the CWA by the CWA and AT&T. and AT&T. AT&T Inc. (“the and Communications WorkersWorkers of America (“the (“the AT&T Inc.Company”’) (“the Company”’) and Communications of America Union”),Union”), enter into thisinto Memorandum of Agreement Regarding Neutrality and enter this Memorandum of Agreement Regarding Neutrality and Card Check as of the datelast of date the parties’ signatures on this on this Card Recognition Check Recognition as last of the of the parties’ signatures Agreement. Agreement. 1. Duration. This Agreement is effective as of theasdate stated 1. Duration. This Agreement is effective of the dateabove, stated above, and shall in effectinfor the for life the of the Bargaining andremain shall remain effect life 2009 of theCore 2009Collective Core Collective Bargaining Agreement, unless unless extended, modifiedmodified or terminated by mutual written written Agreement, extended, or terminated by mutual agreement of the parties their or successors. The parties understand, agreement of the or parties their successors. The expressly parties expressly understand, however,however, that in the Agreement is terminated, all of theallterms thatevent in thethis event this Agreement is terminated, of thehereof terms hereof nevertheless shall survive said termination and remain effectinwith respect to nevertheless shall survive said termination and in remain effect with respect to any reorganization or restructuring of any bargaining unit as unit a result whichof which any reorganization or restructuring of any bargaining as aofresult management creates creates any newany subsidiary, division,division, or operating entity asentity to which management new subsidiary, or operating as to which no Unionnorepresentation then exists. Union representation then exists. 2.

Applicability. 2. Applicability.

(a). All card check and anyand Union providedprovided for by for by (a). All cardprocedures check procedures anyrecognition Union recognition this Agreement shall beshall applicable to all non-management employees of the of the this Agreement be applicable to all non-management employees Company effectiveeffective with execution of this Agreement. Company with execution of this Agreement. (b). As (b). usedAsherein, “the Company” means means AT&T Inc. andInc. all and otherall other used herein, “the Company” AT&T present present and future divisions, subsidiaries or operating units thereof, andcompanies, future companies, divisions, subsidiaries or operating units thereof, except Pacific Directory where the employees are represented by the IBEW, except Bell Pacific Bell Directory where the employees are represented by the IBEW, AT&T ofAT&T Puerto AT&T the Virgin Inc., AT&T of Rico, PuertoInc., Rico, Inc.,ofAT&T of theIslands, Virgin Islands, Inc.,Government AT&T Government Solutions, Inc., andInc., AT&T ServicesServices Company, Inc. Solutions, andSupport AT&T Support Company, Inc. (c). As used herein, means employees who normally (c). As used “non-management” herein, “non-management” means employees who normally perform perform work in work non-management job titlesjob astitles determined by the Company, in in non-management as determined by the Company, in accordance with thewith statutory requirements of the National Labor Relations Act, accordance the statutory requirements of the National Labor Relations Act, as amended, and applicable decisions of the National Labor Relations Board and as amended, and applicable decisions of the National Labor Relations Board and reviewing courts. Ifcourts. the Union with anywith suchany determination, the parties reviewing If thedisagrees Union disagrees such determination, the parties agree toagree submittothe issues unit definition to arbitration as set forth in paragraph submit theofissues of unit definition to arbitration as set forth in paragraph 3. below, aforesaid statutorystatutory requirements and decisions as the as the 3. using below, the using the aforesaid requirements and decisions governing principles. At the request of the Union, Company will discuss with governing principles. At the request of thethe Union, the Company will discuss with the Union as to Union of employees who arewho not defined theneutrality Union neutrality as torepresentation Union representation of employees are not defined above asabove “non-management.” as “non-management.” (d). In (d). addition to the foregoing, the parties further further agree that anythat any In addition to the foregoing, the parties agree proposed bargaining unit shall all professional, managerial, and proposed bargaining unit exclude shall exclude all professional, managerial, and confidential employees, guards and supervisors as defined in the National Labor Labor confidential employees, guards and supervisors as defined in the National Relations Act. Relations Act.

57

57

SUPPLEMENTAL AGREEMENTS (e).The (e).The Company Company agrees agrees that,that, for for future future divisions, divisions, subsidiaries subsidiaries or or operating operating unitsunits thatthat are are not not wholly wholly owned, owned, it will, it will, at the at the request request of the of the Union, Union, discuss discuss withwith the the other other owners owners the the extension extension of this of this agreement agreement to such to such divisions, divisions, subsidiaries, subsidiaries, or operating or operating units. units. 3. 3. Card Card Check Check Recognition Recognition Procedure. Procedure. (a). (a). When When requested requested by the by the Union, Union, the the Company Company agrees agrees to furnish to furnish the the Union Union listslists of employees of employees in the in the bargaining bargaining unitunit in each in each applicable applicable company company entity. entity. ThisThis list of listemployees of employees will will include include the the workwork location, location, job title, job title, andand home home address. address. (b). (b). TheThe Union Union will will givegive twenty-one twenty-one (21)(21) daysdays notice notice for for access access to to Company Company locations. locations. Access Access will will be limited be limited to one to one sixtysixty (60)(60) dayday period period in any in any twelve twelve months months for each for each unitunit agreed agreed upon upon or determined or determined as provided as provided herein. herein. (c). (c). (1).The (1).The Union Union andand the the Company Company shallshall meet meet within within a reasonable a reasonable period, period, but but not not to exceed to exceed ninety ninety (90)(90) days, days, afterafter the the effective effective datedate hereof hereof for the for the purpose purpose of defining of defining appropriate appropriate bargaining bargaining unitsunits for all forpresently all presently existing existing potential potential bargaining bargaining units. units. During During this this process, process, the the Company Company will will share share job job titles, titles, job job functions, functions, workwork locations, locations, andand management management structure structure withwith the the Union Union representatives representatives in order in order to facilitate to facilitate agreements agreements on the on the appropriate appropriate bargaining bargaining units. units. In the In the event event thatthat the the parties parties are are unable unable to agree, to agree, afterafter negotiating negotiating in good in good faithfaith for for a reasonable a reasonable time,time, upon upon the the description description of an of an appropriate appropriate unitunit for for bargaining, bargaining, the the issue issue of the of the description description of such of such unitunit shallshall be be submitted submitted to to arbitration arbitration administered administered by, by, andand in accordance in accordance with,with, the the rulesrules of the of the American American Arbitration Arbitration Association Association (AAA). (AAA). TheThe Arbitrator Arbitrator shallshall be be confined confined solely solely to the to the determination determination of the of the appropriate appropriate unitunit for bargaining for bargaining andand shallshall be guided be guided in such in such deliberations deliberations by the by the statutory statutory requirements requirements of the of the National National Labor Labor Relations Relations Act.Act. TheThe parties parties agree agree thatthat the the decision decision of the of the Arbitrator Arbitrator shallshall be final be final andand binding. binding. TheThe Company Company andand the the Union Union agree agree thatthat the the permanent permanent Arbitrator Arbitrator to hear to hear disputes disputes withwith respect respect to this to this sub-paragraph sub-paragraph shallshall be Thomas be Thomas Angelo Angelo andand the the alternative alternative Arbitrator Arbitrator will will be Richard be Richard Bloch. Bloch. If either If either of these of these Arbitrators Arbitrators cannot cannot serve, serve, the the parties parties shallshall select select an Arbitrator an Arbitrator fromfrom a list a list or lists or lists of prospective of prospective Arbitrators Arbitrators provided provided by the by the AAA. AAA. (2). (2). If either If either the the Company Company or the or the Union Union believes believes thatthat the the bargaining bargaining unitunit as as agreed agreed or determined or determined in (c). in (c). (1). (1). above, above, is no is no longer longer appropriate appropriate duedue to organizational to organizational changes, changes, thenthen the the parties parties shallshall meet meet andand confer confer in good in good faithfor faithfor the the purpose purpose of re-defining of re-defining the the appropriate appropriate unit.unit. In the In the event event thatthat the the parties parties are are unable unable to agree, to agree, afterafter negotiating negotiating in good in good faithfaith for afor a reasonable reasonable time,time, upon upon the the re-definition re-definition of an of appropriate an appropriate unit,unit, the the issue issue of the of the description description of such of such unitunit shallshall be submitted be submitted to arbitration to arbitration as provided as provided in (c). in (c). (1). (1). (d). (d). TheThe Company Company agrees agrees thatthat the the Union Union shallshall be be recognized recognized as the as the exclusive exclusive bargaining bargaining agent agent for for any any agreed-upon agreed-upon or or otherwise otherwise determined determined bargaining bargaining unit(s) unit(s) not not laterlater thanthan ten ten (10)(10) daysdays afterafter receipt receipt by the by the Company Company of of written written notice notice fromfrom the the AAAAAA thatthat the the Union Union hashas presented presented validvalid authorization authorization cards cards signed signed by abymajority a majority of the of the employees employees in such in such unit(s). unit(s).

58 58

SUPPLEMENTAL AGREEMENTS (e). For(e). the For purposes the purposes of determining of determining the number the number of employees of employees that that constitute constitute a majority a majority of the bargaining of the bargaining unit, theunit, employee the employee population population will be will be composed composed of only of those onlyemployees those employees employed employed in the bargaining in the bargaining unit on unit the on the earliest earliest date which dateappears which appears on the cards on thepresented cards presented to the AAA. to theThe AAA. cards Thesocards so presented presented must bemust datedbewithin datedsixty within (60) sixty days (60) of days each of other, eachbut other, no earlier but nothan earlier than the datetheof date execution of execution of this Agreement, of this Agreement, and each andcard eachsocard presented so presented must must contain contain at least attheleast language the language set forthset in forth Attachment in Attachment 1 hereto. 1 hereto. The Company The Company shall provide shall provide the AAAthe all AAA employees, all employees, job titlesjob andtitles other and information other information requiredrequired for for the AAAthe to verify AAA tothe verify existence the existence of more of than more 50% than of employee 50% of employee authorizations authorizations as as providedprovided for in thisforAgreement. in this Agreement. (f). In the (f).event In thethe event Union thefails Union to deliver fails to to deliver the AAA to the valid AAA authorization valid authorization cards signed cards by signed a majority by a majority of employees of employees in any aforesaid in any aforesaid bargaining bargaining unit upon unit upon completion completion of its card of its signing card signing effort, the effort, Union theagrees Union not agrees to begin not toany begin further any further card signing card signing effort in effort such in unit such for unit a period for aofperiod one year of one from year thefrom datethe on date whichon which access was access firstwas granted first granted as provided as provided in (b). above. in (b). above. (g). As (g). soonAsassoon practicable as practicable after theafter aforesaid the aforesaid recognition recognition and upon and upon written written request request by the by Union, the the Union, Company, the Company, or the or appropriate the appropriate subsidiary, subsidiary, division division or operating or operating unit thereof unit shall thereof commence shall commence bargaining bargaining in good infaith good with faith with the Union the with Union respect with respect to wages, to wages, hours, and hours, other andterms other and terms conditions and conditions of of employment employment for the employees for the employees employed employed within the within agreed the agreed upon orupon otherwise or otherwise determined determined appropriate appropriate bargaining bargaining unit. unit. 4.

Neutrality. 4. Neutrality.

(a). The(a). Company The Company agrees, agrees, and shalland so shall instruct so all instruct appropriate all appropriate managers, managers, that the that Company the Company will remain will neutral remain and neutral will and neither will assist neithernor assist hinder northe hinder Union the Union on the issue on the of issue Unionofrepresentation. Union representation. (b). For (b). purposes For purposes of this Agreement, of this Agreement, “neutrality” “neutrality” means that means management that management shall not, shall within not,the within course the and course scope and ofscope their of employment their employment by the Company, by the Company, express express any opinion any opinion for or against for or against Union representation Union representation of any of existing any existing or or proposed proposed new bargaining new bargaining unit, or for unit,ororagainst for or against the Union theorUnion any officer, or any member officer, member or representative or representative thereof thereof in their in capacity their capacity as such.asFurthermore, such. Furthermore, management management shall notshall make notany make statements any statements or representations or representations as to the aspotential to the potential effects or effects or results of results Unionofrepresentation Union representation on the Company on the Company or any employee or any employee or grouporofgroup of employees. employees. The Union Thealso Union agrees also that, agrees in the that,course in the of course any effort of any byeffort the Union by the Union to obtaintowritten obtain authorizations written authorizations from employees from employees as provided as provided for in paragraph for in paragraph 3. 3. (b)., above, (b)., neither above, the neither Union thenor Union any nor of its anyofficers, of its officers, representatives, representatives, agents or agents or employees employees will express will express publicly publicly any negative any negative comments comments concerning concerning the motives, the motives, integrity integrity or character or character of the Company, of the Company, AT&T, Inc., AT&T, or any Inc.,ofortheir any officers, of their officers, agents, agents, directorsdirectors or employees. or employees. (c).This (c).This agreement agreement supersedes supersedes and terminates and terminates any andanyall and otherall other agreements, agreements, Memorandum Memorandum of Understanding, of Understanding, commitments commitments or statements or statements of of intent regarding intent regarding neutralityneutrality or card-check or card-check procedures procedures that maythat exist mayasexist of the as of the date hereof datebetween hereof between the Union theand Union anyand Company any Company entity. entity.

59

59

SUPPLEMENTAL AGREEMENTS 5. 5. ValidValid Authorization Authorization Cards. Cards. For For purposes purposes of this of this Agreement, Agreement, a a validvalid written written authorization authorization cardcard shallshall statestate specifically specifically that that by signing by signing the card, the card, the the employee employee agrees agrees to betorepresented be represented by the by Union, the Union, usingusing the language the language set forth set forth in in Attachment Attachment 1. 1. 6. 6. Recognition Recognition for New for New Entities Entities and and NewNew Work. Work. (a). The (a). The Company Company agrees agrees that that it willit give will give the Union the Union reasonable reasonable advance advance notice, notice, onceonce a firm a firm management management decision decision has has beenbeen made, made, of itsofintent its intent to effect to effect any any reorganization reorganization or restructuring, or restructuring, or toorengage to engage in any in any new new line(s) line(s) of business, of business, as aas result a result of which of which management management expects expects to create to create any any new new subsidiary, subsidiary, division, division, or operating or operating entityentity as to as which to which no Union no Union representation representation thenthen exists. exists. AfterAfter execution execution of this of this Agreement, Agreement, should should the Company the Company acquire acquire new new companies companies or or engage engage in a innew a new line line of business of business or enter or enter a new a new market market in which in which therethere is nois no active active laborlabor agreement agreement or bargaining or bargaining agreement agreement in place, in place, the parties the parties agree agree that that this this Agreement Agreement shallshall applyapply to that to that acquired acquired company company or new or new line line of business of business or or enterprise enterprise in a in new a new market market afterafter that that company company has has beenbeen operating operating for afor period a period of of one one hundred hundred twenty twenty (120)(120) days.days. (b). If (b). management If management determines determines that that moremore thanthan fifty fifty percent percent (50%) (50%) of the of the employees employees employed employed within within an appropriate an appropriate unit unit for bargaining for bargaining by abynew a new entityentity were, were, immediately immediately priorprior to such to such employment, employment, employed employed in ainbargaining a bargaining unit unit represented represented by the by Communications the Communications Workers Workers of America, of America, the Company the Company agrees agrees that that it shall it shall recognize recognize and and bargain bargain with with the the Union Union as the as the duly duly constituted constituted bargaining bargaining representative representative of such of such bargaining bargaining unit unit employees, employees, and and the the Union Union agrees agrees to acknowledge to acknowledge suchsuch new new entityentity as aasSuccessor a Successor Employer Employer for all for all applicable applicable purposes purposes under under the labor the labor lawslaws of the of United the United States States and and any any relevant relevant state. state. (c). If(c). management If management determines determines that that fifty percent fifty percent (50%) (50%) or less or less of the of nonthe nonmanagement management workwork to betoperformed be performed by any by any suchsuch new new entityentity will consist will consist of work of work previously previously performed performed by members by members of a ofpre-existing a pre-existing Union Union bargaining bargaining unit,unit, thenthen the Company the Company agrees agrees that,that, within within a reasonable a reasonable timetime afterafter the said the said determination determination has has beenbeen made, made, or concurrently or concurrently with with the the giving giving of the of the notice notice referenced referenced in in paragraph paragraph 6. (a)., 6. (a)., above, above, whichever whichever is later, is later, the the Company Company will will so inform so inform the the Union Union in writing. in writing. To the To extent the extent permitted permitted by law, by law, the Company the Company shallshall presume, presume, in in making making any any determination determination as set asforth set forth in this in paragraph this paragraph 6., that 6., that eacheach employee employee of of the new the new entityentity who who was was a member a member of a of pre-existing a pre-existing Union Union bargaining bargaining unit unit wishes wishes to remain to remain represented represented by the by the Union. Union. These These employees employees shallshall be counted be counted as as having having signed signed validvalid authorization authorization cards cards should should a card a card signing signing efforteffort be be undertaken undertaken in the in the new new entityentity within within one one yearyear afterafter the the new new entityentity begins begins operations operations employing employing suchsuch employees. employees. (d). Except (d). Except as specified as specified in paragraph in paragraph 9., below, 9., below, the Union the Union shallshall retain retain any any legallegal rights rights it may it may havehave to challenge to challenge any any management management decision decision or determination or determination described described in this in paragraph this paragraph 6. 6.

60 60

SUPPLEMENTAL AGREEMENTS 7. 7. Regulatory Regulatory and and Legislative Legislative Support. Support. The The Union Union hereby hereby agrees agrees to continue to continue its support its support before before the appropriate the appropriate regulatory regulatory and legislative and legislative bodies bodies for for the Company’s the Company’s efforts efforts to remain to remain competitive competitive in, and/or in, and/or to gain to gain entryentry to, all to, all telecommunications telecommunications and and related related markets markets in which in which the Company the Company chooses chooses to to participate, participate, unless unless the Union the Union determines determines suchsuch support support to betoinbeconflict in conflict with with its its interests. interests. If theIf Union the Union determines determines suchsuch a conflict a conflict exists, exists, the Union the Union will promptly will promptly so notify so notify the Company the Company and, and, at theatrequest the request of theofCompany, the Company, meetmeet to discuss to discuss and and confer confer on such on such conflict. conflict. The The Company Company hereby hereby agrees agrees to support to support Union Union efforts efforts before before regulatory regulatory and and legislative legislative bodies bodies unless unless the Company the Company determines determines suchsuch support support to beto inbe in conflict conflict with with its interests. its interests. If theIf Company the Company determines determines suchsuch a conflict a conflict exists, exists, the the Company Company will so willnotify so notify the Union the Union and and will, will, if requested if requested by the by Union, the Union, meetmeet to to discuss discuss and confer and confer on such on such conflict. conflict. 8. 8. Job Job Offers Offers to Employees to Employees in Existing in Existing Bargaining Bargaining Units. Units. In In connection connection with with any reorganization, any reorganization, restructuring restructuring or other or other eventevent that gives that gives rise to rise to application application of theofterms the terms of this of Agreement, this Agreement, and which and which involves involves either: either: (a) the (a) transfer the transfer of non-management of non-management workwork fromfrom any Union any Union bargaining bargaining unit to unit any to other any other entityentity of theofCompany the Company or ofor any of subsidiary any subsidiary of AT&T of AT&T Inc., Inc., or or (b) the (b) elimination the elimination of bargaining of bargaining unit work unit work whilewhile new new jobs jobs are created are created in any in other any other entityentity of theofCompany the Company or any or subsidiary any subsidiary of AT&T of AT&T Inc., Inc., the Union the Union agrees agrees that, that, onceonce the recognition the recognition has has occurred, occurred, an offer an offer of a of joba injob in another another entityentity to antoemployee an employee in aninexisting an existing bargaining bargaining unit shall unit shall havehave the same the same effecteffect as if as theif same the same job or jobone or one of similar of similar status status and and pay pay werewere offered offered by the by the employer employer underunder the collective the collective bargaining bargaining agreement(s) agreement(s) for that for that bargaining bargaining unit. unit. This This shallshall include, include, without without limitation, limitation, application application of any of contractual any contractual reassignment reassignment pay pay protection protection provisions provisions and and the satisfaction the satisfaction of any of any bargained-for bargained-for employee employee right right to a to joba offer. job offer. Except Except as specified as specified in paragraph in paragraph 10., 10., below, below, nothing nothing in this in this paragraph paragraph 8 shall 8 shall be construed be construed as aas waiver a waiver by the by Union the Union of any of any legallegal rightsrights it it may may havehave to challenge to challenge or contest or contest the reorganization, the reorganization, restructuring, restructuring, or other or other eventevent described described in 8.a. in and/or 8.a. and/or 8.b. above. 8.b. above. 9. 9. Dispute Dispute Resolution. Resolution. Except Except as as to disputes to disputes referenced referenced in in paragraph paragraph 3. (c). 3. of (c). this of this Agreement, Agreement, all disputes all disputes concerning concerning the meaning the meaning or or application application of theofterms the terms of this of Agreement this Agreement shallshall be handled be handled and addressed and addressed by the by the meeting meeting of designated of designated representatives representatives of the of Company the Company and and the Union. the Union. Either Either partyparty may may request request suchsuch a meeting a meeting and and eacheach partyparty pledges pledges its best its best efforts efforts to to address address any any and and all concerns all concerns raised raised as toasthe to meaning the meaning or application or application of this of this Agreement. Agreement. WithWith the exception the exception of matters of matters referenced referenced in paragraph in paragraph 3.(c).3.(c). above, above, the meaning the meaning or application or application of this of Agreement this Agreement shallshall not be notsubject be subject to arbitration. to arbitration. EachEach partyparty reserves reserves its right its right to seek to seek judicial judicial or other or other reliefrelief provided provided by law by to law to enforce enforce this Agreement. this Agreement. However, However, the parties the parties agreeagree that that priorprior to seeking to seeking suchsuch relief,relief, they they will meet will meet and confer and confer as set asforth set forth above. above.

61 61

SUPPLEMENTAL AGREEMENTS 10.10. Waiver Waiver of Certain of Certain Other Other Claims. Claims. (a).(a). TheThe Union Union promises promises andand agrees agrees that, that, in in connection connection withwith anyany arbitration arbitration provided provided for for in this in this Agreement, Agreement, andand in connection in connection withwith anyany legal legal or or administrative administrative suit, suit, proceeding proceeding or charge or charge arising arising subsequent subsequent to the to the effective effective date date of this of this Agreement Agreement between between thethe Union Union andand anyany AT&T AT&T company, company, including including butbut notnot limited limited to to anyany proceeding proceeding before before thethe National National Labor Labor Relations Relations Board Board or or its its delegate, delegate, thethe Union Union hereby hereby waives waives anyany claim, claim, allegation allegation or argument, or argument, andand agrees agrees to refrain to refrain from from presenting presenting thisthis Agreement Agreement as as evidence evidence in support in support of any of any claim, claim, allegation allegation or or argument, argument, thatthat AT&T AT&T Inc.Inc. and/or and/or anyany of of its its current current or or future future subsidiaries, subsidiaries, and/or and/or their their divisions, divisions, units, units, agents agents or affiliates, or affiliates, areare or have or have been been a a single single employer, employer, joint joint employers, employers, accretions accretions or alter or alter egos egos withwith respect respect to each to each or or anyany of them, of them, to the to the extent extent thatthat anyany such such claim, claim, allegation allegation or argument or argument is based is based upon: upon: (1) (1) anyany change change on on or or after after thethe execution execution date date of this of this Agreement, Agreement, in in thethe administration administration and/or and/or control control of labor of labor relations relations by by AT&T AT&T or any or any of its of its entities, entities, companies, companies, divisions, divisions, or subsidiaries; or subsidiaries; or or (2) (2) anyanychange changein inthethescope, scope,availability availabilityto toemployees, employees,or or administration administration by by management management of any of any program program or practice or practice for for thethe effectuation effectuation of of employee-initiated employee-initiated transfers transfers between between or or among among different different subsidiaries subsidiaries or bargaining or bargaining units; units; provided, provided, however, however, thatthat thisthis paragraph paragraph shall shall notnot be be construed construed as as having having anyany effect effect on on thethe Union’s Union’s right right or or thethe Company’s Company’s obligation, obligation, to the to the extent extent thethe same same may may exist exist under under applicable applicable lawlaw and/or and/or anyany preexisting preexisting collective collective bargaining bargaining agreement(s), agreement(s), to to negotiate negotiate changes changes in in thethe terms terms andand conditions conditions applicable applicable to to such such transfers. transfers. (b).(b). TheThe provisions provisions of this of this paragraph paragraph 10 10 shall shall survive survive thethe expiration expiration of the of the remainder remainder of this of this Agreement, Agreement, andand shall shall have have fullfull force force andand effect effect until until specifically specifically voided voided by by mutual mutual written written agreement agreement of the of the parties. parties. 11.11. Severability. Severability. Should Should anyany portion portion of of thisthis Agreement Agreement be be voided voided or held or held unlawful unlawful or unenforceable or unenforceable by by thethe National National Labor Labor Relations Relations Board Board or or anyany court court of competent of competent jurisdiction, jurisdiction, thethe remaining remaining provisions provisions shall shall remain remain in in fullfull force force andand effect effect for for thethe duration duration of this of this Agreement. Agreement. COMMUNICATIONS COMMUNICATIONS WORKER WORKER OFOF AMERICA AMERICA

AT&T AT&T

By:By:

By:By:

Date: Date: August August 18,18, 2010 2010

Date: Date: August August 18,18, 2010 2010

62 62

SUPPLEMENTAL AGREEMENTS

ATTACHMENT ATTACHMENT 1 TO MEMORANDUM 1 TO MEMORANDUM OF AGREEMENT OF AGREEMENT REGARDING REGARDING CARD CHECK CARD CHECK RECOGNITION RECOGNITION

Communications Communications WorkersWorkers of America, of America, AFL-CIOAFL-CIO I herebyI join hereby withjoin my with fellow myworkers fellow workers in organizing in organizing a Union atoUnion bettertoour better conditions our conditions of life and of secure life andeconomic secure economic justice. justice. I have voluntarily I have voluntarily acceptedaccepted membership membership in in the Communications the Communications WorkersWorkers of America of America (CWA), (CWA), AFL-CIO, AFL-CIO, and declare and declare that thisthat this union shall union be shall my representative be my representative in collective in collective bargaining bargaining over wages, over hours wages,and hours and all otherall conditions other conditions of employment. of employment. I understand I understand that if CWA that presents if CWA presents cards forcards recognition for recognition signed by signed moreby than more 50% than 50% of the __________ of the __________ employees employees eligible to eligible be in to thebebargaining in the bargaining unit, (Company unit, (Company name) will recognize as the bargaining representative of this unit awithout a name) will recognize CWA asCWA the bargaining representative of this unit without representation being conducted by the National Labor Relations representation election election being conducted by the National Labor Relations Board Board and (Company name)bargain would bargain with CWA concerning theofterms and (Company name) would with CWA concerning the terms my of my employment my working conditions. employment and my and working conditions. I have also to agreed to the membership provisions on the other sidecard. of this card. I have also agreed the membership provisions on the other side of this

63

63

SUPPLEMENTAL AGREEMENTS

MONITORING MONITORING - Call - Call Observing Observing Service Service Consultants Consultants and and All Distance All Distance Specialists Specialists Background Background AT&TAT&T East’s majormajor goalsgoals include increased revenues, cost cost control, improved East’s include increased revenues, control, improved customer service and creating a positive workwork environment for our customer service and creating a positive environment foremployees. our employees. To that and the agreed during 20012001 bargaining to to To end that the endCompany the Company andUnion the Union agreed during bargaining establish a Monitoring TaskTask ForceForce for the Service Representative to to establish a Monitoring fortitle the of title of Service Representative balance company goalsgoals and employee concerns around call observing. The The balance company and employee concerns around call observing. output of this forceforce is policies and procedures for monitoring that the output of task this task is policies and procedures for monitoring that the Company and the agreed to implement at AT&T East.East. The Company and and Company andUnion the Union agreed to implement at AT&T The Company the Union agreed in 2009 bargaining that the of these policies and and the Union agreed in 2009 bargaining thatintent the intent of these policies procedures will be to thetotitles of Service Consultant and All procedures willextended be extended the titles of Service Consultant andDistance All Distance Specialist. Specialist. WhyWhy do we CallsCalls doMonitor we Monitor         

To  train To train and develop and develop employees employees To  ensure To ensure adherence adherence to methods to methods and procedures and procedures To  ensure To ensure legal/regulatory legal/regulatory requirements requirements are met, are met, i.e. CPNI i.e. CPNI To  ensure To ensure integrity integrity of sales of sales practices, practices, i.e. no i.e.slamming no slamming or cramming or cramming To  identify To identify training training opportunities opportunities To  identify To identify customer customer needs needs To  evaluate To evaluate new/changed new/changed practices practices and procedures and procedures To  evaluate To evaluate product product acceptance acceptance To  measure To measure overall overall impact impact of theofcompany the company processes processes

HowHow do we domonitor we monitor customer customer callscalls Call Observing be characterized Call Observing may may be characterized as: as: 1. 2. 3. 4.

1. Individual Employee Evaluation Individual Employee Evaluation 2. Team Measurement Observing Team Measurement Observing 3. Side by Side Observations Side by Side Observations 4. Management Calibration Observations Management Calibration Observations

1. Individual Employee Evaluation Observations 1. Individual Employee Evaluation Observations of remote observation evaluates an individual employee’s performance This This formform of remote observation evaluates an individual employee’s performance against standardized call flow parameters or other metrics relevant against standardized call flow parameters or other metrics relevant to theto the employee’s business functions. Management its designee performing employee’s business functions. Management or itsordesignee performing Individual Employee Evaluation observing will utilize the following guidelines: Individual Employee Evaluation observing will utilize the following guidelines:

64 64

SUPPLEMENTAL AGREEMENTS •

• • • • •

2 – 10 • observed 2 – 10 observed calls willcalls be evaluated will be evaluated monthly monthly or as often or as asoften practicable as practicable on on Service Service Consultants Consultants and All Distance and All Distance Specialists. Specialists. The number The number of calls will of calls will vary based varyon based employee on employee skill andskill specific and specific developmental developmental needs. needs. Observations Observations will be done will be remotely, done remotely, either live either or recorded live or recorded or side by or side by side with the with employee. the employee. Calls• forCalls evaluation for evaluation purposes purposes will be chosen will be randomly. chosen randomly. Calls• used Calls forused evaluative for evaluative purposes purposes will be differentiated will be differentiated in the employee’s in the employee’s coachingcoaching log fromlog those fromcalls those used calls forused coaching for coaching and development and development purposes purposes by the Manager/Coach by the Manager/Coach (e.g., “Eval” (e.g.,or“Eval” “C&D”). or “C&D”). Employees • Employees who have who achieved have achieved “Notification” “Notification” will be advised will be advised as to when as to these when these call observations call observations will be scheduled. will be scheduled. Employees • Employees who have who nothave achieved not achieved “Notification” “Notification” will not be willadvised not be advised as to as to when thewhen observations the observations will occur. will occur. While • it While is not the it is intent not theofintent Individual of Individual Employee Employee Evaluation, Evaluation, disciplinary disciplinary action action could occur couldbased occuron based observation on observation results ifresults any of ifthe anyfollowing of the following were to were occur:to occur:    

Gross  discourtesy Gross discourtesy or abuseorofabuse the customer of the customer is observed is observed Attempt  Attempt to defraud to defraud the company the company through through dishonest dishonest sales practices sales practices (cramming/slamming) (cramming/slamming) The employee The employee violates violates privacy of privacy communications of communications or demonstrates or demonstrates integrity integrity problems problems Employee  Employee continually continually fails to meet fails to established meet established performance performance standards, standards, as identified as identified through through the observation the observation process.process.

Notification Notification •

• Employees whowill qualify will 24-hour receive 24-hour notification, either verbal Employees who qualify receive advanceadvance notification, either verbal or of written, when are scheduled for any Individual remote Individual Employee or written, when of they arethey scheduled for any remote Employee Evaluation Observations. Employees with notification be observed for Evaluation Observations. Employees with notification may be may observed for evaluation purposes upsix to days any six days in an observation evaluation purposes on up toon any in an observation month. month. On the On the rare occasions when observations to be rescheduled, employees will rare occasions when observations need to need be rescheduled, employees will receive advance notification later startday of the had been receive advance notification (no later(no than thethan startthe of the thatday hadthat been scheduled for evaluative observing) that scheduled for evaluative observing) that willobserved not be observed for evaluative purposes on the o TheyowillThey not be for evaluative purposes on the day thatday that had been scheduled for observing; and had been scheduled for observing; and new rescheduled o The onewThe rescheduled date(s). date(s).

•

• Notification will be revoked if an employee fails to meet anyestablished of the established Notification will be revoked if an employee fails to meet any of the criteria for two consecutive For example, an employee criteria for two consecutive months.months. For example, an employee may notmay not meet expectations for one target/metric month and fail to meet expectations for one target/metric in monthinone, andone, fail to meet a meet a target/metric in the month. second month. In this example the employee differentdifferent target/metric in the second In this example the employee would lose Notification untilre-qualifies. he/she re-qualifies. To reacquire Notification, would lose Notification until he/she To reacquire Notification, employees must meet and the sustain the performance criteria established employees must meet and sustain performance criteria established within within each workforgroup three consecutive each work group threefor consecutive months.months.

•

Note: Employees in the probationary period (transfers) or trial(new period (new Note:• Employees in the probationary period (transfers) or trial period hires) are not for eligible for Notification. Employees must complete hires) are not eligible Notification. Employees must complete their their probationary/trial to acquire Notification. probationary/trial period toperiod acquire Notification.

65

65

SUPPLEMENTAL AGREEMENTS Employee Employee Feedback Feedback Process Process (C) (C)•

•

• Observations completed through the recording call recording system willreviewed be reviewed Observations completed through the call system will be with with the employee during the month the observations recorded unless the employee during the month the observations werewere recorded unless the the observation occurs during the week last week of month. the month. Those observations observation occurs during the last of the Those observations will will be reviewed the employee during the week first week of following the following month. be reviewed with with the employee during the first of the month. • Remote observations by side observations willreviewed be reviewed Remote observations and and side side by side observations will be with with the the employee by end the end of employee’s the employee’s butlater no later within employee by the of the nextnext tour,tour, but no thanthan within 48 48 hours of observation. the observation. Supervision use complete, uninterrupted hours of the Supervision mustmust use complete, uninterrupted callscalls for remote observations for evaluation purposes. for remote observations usedused for evaluation purposes.

2. Team Measurement Observing 2. Team Measurement Observing ThisThis formform of remote observing determines the overall quality of service being of remote observing determines the overall quality of service being provided by the Results of these observations would ensure that that the the provided by team. the team. Results of these observations would ensure employee is adhering to methods and and procedures, that that legal/regulatory employee is adhering to methods procedures, legal/regulatory requirements are met and and that that ethical salessales practices are being adhered to. to. requirements are met ethical practices are being adhered These observations would also also identify training opportunities and and customer These observations would identify training opportunities customer reaction to new products and and promotions. Team results couldcould be compiled at the reaction to new products promotions. Team results be compiled at the state, office/Manager and and Assistant Manager levels. ThisThis observing will occur state, office/Manager Assistant Manager levels. observing will occur throughout the month on aon representative sampling of employees. No advance throughout the month a representative sampling of employees. No advance notice of this will be sincesince these efforts are oriented toward notice of observing this observing willprovided be provided these efforts are oriented toward overall officeoffice performance rather thanthan individual. overall performance rather individual. While not the of Team Measurement observing, disciplinary action couldcould While not intent the intent of Team Measurement observing, disciplinary action occur based on observation results if anyif of werewere to occur: occur based on observation results anythe of following the following to occur: 

Gross Gross discourtesy discourtesy or abuse or abuse of the of customer the customer is observed is observed



Attempt Attempt to defraud to defraud the company the company through through dishonest dishonest salessales practices practices



The The employee employee violates violates privacy privacy of communications of communications or demonstrates or demonstrates

(cramming/slamming) (cramming/slamming) integrity integrity problems problems Team Team observing observing results results maymay be documented be documented and and givengiven to the to observed the observed employee employee for developmental/diagnostic for developmental/diagnostic purposes purposes only.only. These These callscalls will be willdifferentiated be differentiated in in the employee’s the employee’s coaching coaching log from log from those those callscalls usedused for evaluative for evaluative purposes purposes by the by the Manager/Coach Manager/Coach (e.g.,(e.g., “Eval” “Eval” or “C&D”). or “C&D”). 3. Side 3. Side by Side by Side Observations Observations SideSide by side observations are generally conducted for developmental purposes by side observations are generally conducted for developmental purposes but may also also be used for evaluative purposes. Frequency of these observations but may be used for evaluative purposes. Frequency of these observations will be on skill and and specific developmental plansplans for the willbased be based on skill specific developmental for individual the individual employee. These callscalls will be in the coaching log from employee. These willdifferentiated be differentiated in employee’s the employee’s coaching log from those callscalls usedused for evaluative purposes by the (e.g.,(e.g., “Eval” or or those for evaluative purposes by Manager/Coach the Manager/Coach “Eval” “C&D”). “C&D”).

66 66

SUPPLEMENTAL AGREEMENTS 4. Management 4. Management Calibration Calibration Observations Observations These sessions help to our Management observation and These sessions help to hone ourhone Management Team’s Team’s observation and evaluative skills.also They also aensure level of consistency necessary evaluative skills. They ensure level ofa consistency necessary to fairly to fairly our employees. The will be informed when Calibration monitoring evaluateevaluate our employees. The office willoffice be informed when Calibration monitoring being performed. of calibration can be at shared at the office is being isperformed. Results Results of calibration sessionssessions can be shared the office AM levels.Calibration observing results also be documented and given and AM and levels.Calibration observing results may alsomay be documented and given to the observed employee for developmental/diagnostic purposes only. These to the observed employee for developmental/diagnostic purposes only. These will be differentiated in the employee’s fromcalls those calls used calls willcalls be differentiated in the employee’s coachingcoaching log fromlog those used for evaluative purposes by the Manager/Coach (e.g.,or“Eval” or “C&D”). for evaluative purposes by the Manager/Coach (e.g., “Eval” “C&D”). it is intent not theofintent of Management Calibration Observing, disciplinary While it While is not the Management Calibration Observing, disciplinary action action couldbased occuron based on observation anyfollowing of the following could occur observation results ifresults any of ifthe were to were occur:to occur:   

Gross  discourtesy Gross discourtesy or abuseorofabuse the customer of the customer is observed is observed Attempt  Attempt to defraud to defraud the company the company through through dishonest dishonest sales practices sales practices (cramming/slamming) (cramming/slamming) The employee The employee violates violates privacy of privacy communications of communications or demonstrates or demonstrates integrity integrity problems problems

67

67

SUPPLEMENTAL AGREEMENTS

CWA CWA Nett Nett Within Within 30 days 30 days of ratification, of ratification, andand each each quarter quarter thereafter thereafter andand for the for the life life of the of the contract, contract, AT&T AT&T agrees agrees to promote to promote the the CWA CWA NettNett Academy Academy training training program, program, as an as an available available option option under under the the existing existing regional regional programs. programs.

Health Health Care Care Benefit Benefit Committee Committee In recognition In recognition thatthat there there are are complex complex benefit benefit issues, issues, the the Parties Parties shallshall establish establish a a “Health “Health Care Care Benefit Benefit Committee” Committee” to address to address mutual mutual benefit benefit issues issues set set forthforth in ain a mutually mutually agreed agreed upon upon agenda agenda andand to recommend to recommend jointjoint Union Union andand Company Company actions actions in an in effort an effort to influence to influence benefit benefit concerns. concerns. TheThe agenda agenda will will be finalized be finalized no less no less thanthan oneone (1) week (1) week priorprior to the to the semi semi annual annual meeting. meeting. ThisThis Committee Committee will will be comprised be comprised of atofleast at least oneone (1) Company-designated (1) Company-designated representative representative of the of the AT&T AT&T Benefits Benefits organization, organization, at least at least oneone (1) AT&T (1) AT&T Labor Labor Relations Relations representative representative andand no more no more thanthan fourfour (4) CWA-designated (4) CWA-designated representatives. representatives. TheThe initial initial meeting meeting will will be abefacea faceto-face to-face meeting. meeting. Subsequent Subsequent meetings meetings maymay be via be via teleconference. teleconference. TheThe Committee Committee shallshall meet, meet, at aatminimum, a minimum, on aonsemi-annual a semi-annual basis basis withwith the the 1st meeting 1st meeting to be to scheduled be scheduled before before year-end year-end 2013. 2013. ThisThis agreement agreement expires expires on April on April 9, 2016. 9, 2016.

TEAM-BASED TEAM-BASED INCENTIVE INCENTIVE PLAN PLAN From From timetime to time, to time, the the Company Company maymay implement implement team-based team-based incentive incentive paypay linked linked to service, to service, productivity productivity and/or and/or other other business-related business-related standards standards set set by departments by departments up to upten to ten (10%) (10%) percent percent of annual of annual basic basic wage wage rates. rates. These These non-benefit non-benefit affecting affecting payments payments maymay be paid be paid monthly, monthly, quarterly, quarterly, semi-annually semi-annually or annually. or annually. Teams Teams shallshall be at bedirector at director levellevel or manager or manager level. level. TheThe director director or manager, or manager, as appropriate, as appropriate, will will meet meet withwith the the locallocal Union Union official(s) official(s) to solicit to solicit input input andand review review the the details details of any of any team-based team-based incentive incentive paypay planplan priorprior to its to implementation. its implementation. Neither Neither thisthis provision provision nor nor anyany team-based team-based incentive incentive paypay planplan will will be subject be subject to the to the grievance grievance andand arbitration arbitration procedures. procedures.

UNION UNION ASSISTANCE ASSISTANCE PROGRAM PROGRAM TheThe Company Company recognizes recognizes the the value value of the of the Union Union Assistance Assistance Program Program (UAP) (UAP) to all to all bargained bargained for employees for employees of AT&T of AT&T East. East. In recognition In recognition of this of this program’s program’s value, value, the the Company Company hashas agreed agreed to pay to pay oneone halfhalf (1/2)(1/2) of the of the basic basic wages wages for up for to uptwo to two (2) (2) Union-designated Union-designated “Union “Union Assistance Assistance Persons” Persons” andand the the Union Union agrees agrees to pay to pay 100% 100% of any of any overtime overtime duedue to the to the Union Union Assistance Assistance Person(s) Person(s) under under the the Contract Contract or or applicable applicable Law. Law. ThisThis UAPUAP designation designation will will not not alteralter the the active active employment employment status status of the of the employees employees so designated. so designated. BothBoth the the Company Company andand the the Union Union have have acknowledged acknowledged thatthat employee employee acceptance acceptance of UAP of UAP assistance assistance is strictly is strictly voluntary voluntary andand will will not not protect protect an employee an employee fromfrom disciplinary disciplinary action. action.

68 68

SUPPLEMENTAL AGREEMENTS

NOTES NOTES

69 69

APPENDIX A

APPENDIX A

DEPARTMENT/JOB TITLE

DEPARTMENT/JOB TITLE

AT&T BUSINESS SOLUTIONS AT&T SOLUTIONS ALLBUSINESS DISTANCE SPECIALIST ALL DISTANCE SPECIALIST GENERAL OFFICE ASSOCIATE GENERAL OFFICE ASSOCIATE SALES CONSULTANT SALES CONSULTANT (C) (C) SALES CONSULTANT-SPANISH CTR SALES CONSULTANT-SPANISH CTR SERVICE CONSULTANT SERVICE CONSULTANT SERVICE REPRESENTATIVE SERVICE REPRESENTATIVE SERVICE REP-SPANISH SERVICE REP-SPANISHCENTER CENTER TELEMARKETING TELEMARKETINGSPECIALIST SPECIALIST

JOB CODE JOB

CODE

18000043

EEO

EEO

E16

SAL

BI-WKLY

GRADE BI-WKLY SCHED HRS RESID. DEPT. SAL GRADE SCHED HRS RESID. DEPT.

VJ

75 75 80 80 75 75 75 75

16 Mo's

18000043 18000720 18000720 18001421 18001421 18001422 18001422 18001205 18001205 18001245 18001245 18001271 18001271 18001425 18001425

E16 E17 E17 E18 E18 E18 E18 D14 D14 E18 E18 E18 E18 D15 D15

VJ VS VS LI LI LI LI VN VN VK VK VK VK VI VI

75 75 80 80 75 75 75 75

18000043 18000043 18000350 18000350 18000720 18000720 18000917 18000917 18001421 18001421 18001422 18001422 18001240 18001240 18001245 18001245 18001271 18001271 18001425 18001426 18001425

E16 E16 E16 E16 E17 E17 E17 E17 E18 E18 E18 E18 E17 E17 E18 E18 E18 E18 D15 D15 D15

VJ VJ VI VI VS VS VH VH LI LI LI VH LI VK VH VK VK VI VK VI VI

75 75 75 75 80 80 75 75 75 75 75

CUSTOMER INFORMATION SERVICES CUSTOMER INFO SPEC-BILINGUAL CUSTOMER INFORMATION SERVICES CUSTOMERINFO INFORMATION SPEC CUSTOMER SPEC-BILINGUAL FORCE ADJUSTMENT SPECIALIST CUSTOMER INFORMATION SPEC GENERAL OFFICE ASSOC-CIS FORCE ADJUSTMENT SPECIALIST GENERAL OFFICE ASSOCIATE GENERAL OFFICE ASSOC-CIS SR ASSOC-DATABASE ADMIN-CIS GENERAL ASSOCIATE SERVICEOFFICE ASSISTANT AIDE-CIS

18008021 18008020 18008021 18008028 18008020 18008023 18008028 18000720 18008023 18008027 18000720 18008022

E16 E16 E16 E16 E16 E16 E16 E17 E16 E16 E17 E16

W1 W1W1 WF W1 WF WF VS WJWF W7VS

80 80 80 80 75 80 80

SERVICE ASSISTANT AIDE-CIS FINANCE ACCOUNTANT FINANCEACCOUNTS INVESTIGATION REP (C) BILLING INVESTIGATION REP ACCOUNTANT

18000005 E16 18000020 E16 18000210 18000005 E16 E16

VL VI VI VL

75 75 75 75

28 Mo's (1) 16 Mo's (1) 16 Mo's 28 Mo's (1)

18000995

VH

75

16 Mo's

CONSUMER GROUP CONSUMER GROUP DISTANCESPECIALIST SPECIALIST ALLALL DISTANCE COMPUTERREPORTS REPORTSADMIN ADMIN COMPUTER GENERAL OFFICEASSOCIATE ASSOCIATE GENERAL OFFICE OFFICE ADMINISTRATOR OFFICE ADMINISTRATOR SALES CONSULTANT (C) SALES CONSULTANT (C) SALES CONSULTANT-SPANISH CTR SALES CONSULTANT-SPANISH SERVICE ORDER SPECIALIST CTR SERVICE ORDER SPECIALIST SERVICE REPRESENTATIVE SERVICE REPRESENTATIVE SERVICE REP-SPANISH CENTER SERVICE REP-SPANISH CENTER TELEMARKETING SPECIALIST TELEMARKETINGSPECIALIST SPEC-SPANISH CTR TELEMARKETING TELEMARKETING SPEC-SPANISH CTR

SR ASSOC-DATABASE ADMIN-CIS

ACCOUNTS INVESTIGATION REP RESOURCES (C) HUMAN BILLING INVESTIGATION REP PLACEMENT ASSISTANT

HUMAN RESOURCES PLACEMENT ASSISTANT (1) (2) (3) (4)

(1) (2) (3) (4)

18001426

18008027 18008022

18000020 18000210

18000995

Headquarters Com’l/Marketing Plant, Switch Syst, SuppSvcs Customer Information Services

Headquarters Com’l/Marketing Plant, Switch Syst, SuppSvcs Customer Information Services

70

70

D15

E16 E16

E16 E16

E17

E17

VI

WJ W7

VI VI

VH

75 75 75 75 80 80 75 75 75 75 75 80 80 80 80 75 80 80

75 75

75

16 Mo's 16 Mo's (2) 16 Mo's (1) 28 Mo’s (2) 28 Mo’s 28 Mo’s (2) 28 Mo’s 28 Mo's (2) 28 Mo's 28 Mo's (2) 28 Mo's 28 Mo's (2) 28 Mo's 16 Mo's (2) 16 Mo's 16 Mo's 16 Mo's (2) 16 Mo's 16 Mo's (1) 16 Mo's 16 Mo's (1) 16 Mo's (1) 16 Mo's 28 Mo’s (2) 28 Mo’s 28 Mo’s (2) 28 Mo’s (2) 16 Mo's 16 Mo's (2) 28 Mo's 28 Mo's (2) 28 Mo's 28 Mo's (2) 16 Mo's 16 Mo's 16 Mo's (2)

16 Mo's

14 Mo's 14 Mo's 14 Mo's 28 Mo's 14 Mo's 16 Mo's 28 Mo's 16 Mo's 16 Mo's 28 Mo's 16 Mo's 16 Mo's

28 Mo's 16 Mo's

16 Mo's 16 Mo's

16 Mo's

(4) (4) (4) (4) (1) (4) (4)

(1)

(2) (1) (2) (2) (2) (2) (2) (2) (2) (1) (1) (1) (2) (2) (2) (2) (2) (2) (2) (4) (4) (4) (4) (1) (4) (4) (1) (1) (1) (1)

APPENDIX A

DEPARTMENT/JOB TITLE

DEPARTMENT/JOB TITLE

INFORMATION TECHNOLOGY

INFORMATION TECHNOLOGY SERVICE CONSULTANT SERVICE CONSULTANT

JOB

JOB CODE CODE EEO

18001205

18001205

D14

NETWORK SERVICES

NETWORK SERVICES (C) ACCOUNTING ASSOCIATE 18000011 ACCOUNTING ASSOCIATE 18000011 A12 ASSOC SPEC-CONDUIT ASSOC TELETELE SPEC-CONDUIT 1800016018000160 C12 AUTO MESSENGER AUTO MESSENGER 1800018518000185 E17 CENTRAL OFFICE ATTENDANT CENTRAL OFFICE ATTENDANT 1800026018000260 F09 COMPUTER SYSTEMS SPECIALIST 1800035518000355 COMPUTER SYSTEMS SPECIALIST E16 CONDUIT INSPECTOR CONDUIT INSPECTOR 1800036018000360 C12 CONSTRUCTION OFC ADMIN 1800036518000365 E16 CONSTRUCTION OFC ADMIN CUSTOMER EQUIPMENT REP REP 1800039018000390 E16 CUSTOMER EQUIPMENT CUSTOMER SVCSSVCS TECHNICIAN 1800040518000405 F08 CUSTOMER TECHNICIAN DATABASE ASSUR SPEC-E911 1800063018000630 E16 DATABASE ASSUR SPEC-E911 DATABASE ASSUR TECHNICIAN 18000760 E16 DATABASE ASSUR TECHNICIAN 18000760 EMERGENCY POWER TECHNICIAN 18000515 F08 EMERGENCY POWER TECHNICIAN 18000515 ENGR AIDE-COMN LANG/ROUT COORD 18000519 E16 ENGR AIDE-COMN LANG/ROUT COORD 18000519 FACILITIES ASSIGNER 18000635 E16 FACILITIES ASSIGNER GENERAL OFFICE ASSOCIATE 1800072018000635 E17 GENERAL OFFICETECHNICIAN ASSOCIATE INSTALLATION/REPAIR 1800074718000720 F11 INSTALLATION/REPAIR TECHNICIAN1800080018000747 MAINTENANCE ADMINISTRATOR E16 MAINTENANCE ADMINISTRATOR 1800087518000800 NETWORK ADMIN ASSOCIATE E16 NETWORK ADMIN ASSOCIATE NETWORK DELIVERY TECHNICIAN 1800088118000875 F10 NETWORK DEPLOYMENT F10 NETWORK DELIVERYTECH TECHNICIAN 1800088218000881 NETWORK TECH-ELECTRONIC 1800089518000882 F08 NETWORK DEPLOYMENT TECH NETWORK TECH-MINI COMPUTERS 1800090018000895 F08 NETWORK TECH-ELECTRONIC NETWORK TECH-RADIO/VIDEO C12 NETWORK TECH-MINI COMPUTERS 1800091018000900 NETWORK TRANSLATOR 18000915 E16 NETWORK TECH-RADIO/VIDEO 18000910 OUTSIDE NETWORK DESIGNER 18000950 C12 NETWORK TRANSLATOR 18000915 OUTSIDE PLANT TECHNICIAN 18000955 F10 OUTSIDE NETWORK DESIGNER PACKET SWITCH SPECIALIST 1800096018000950 C12 PLANTCONST TECHNICIAN PLNTOUTSIDE ANALYST-CBL & MAINT 1800101018000955 F10 SWITCH SPECIALIST PLNTPACKET ANALYST-TRANSMISSION 1800102518000960 F10 ANALYST-CBL CONST & MAINT1800101518001010 PLNTPLNT ANLYST-CORR PROTECTION F10 ANALYST-TRANSMISSION PLNTPLNT ANLYST-INDUCTV INTERFER 1800102018001025 F10 (C) SENIOR A12 PLNTACCOUNTANT ANLYST-CORR PROTECTION 1800116018001015 SENIOR ATTENDANT INTERFER 1800119518001020 F09 PLNTFRAME ANLYST-INDUCTV (C) SERVICE REPRESENTATIVE-OCC 1800126018001160 E18 SENIOR ACCOUNTANT SITESENIOR ACQUISITION AGENT 1800128718001195 E16 FRAME ATTENDANT (C) SUPPLIES ATTENDANT E17 SERVICE REPRESENTATIVE-OCC 1800135818001260 SUPPORT SPEC-SPECIAL SVCS 18001360 C12 SITE ACQUISITION AGENT 18001287 18001367 C12 (C) SYST DESIGN & TRANSL SPEC

(C)

SUPPLIES ATTENDANT SUPPORT SPEC-SPECIAL SVCS SYST DESIGN & TRANSL SPEC Headquarters

18001358 18001360 18001367

(1) (2) Com’l/Marketing (3) Plant, Switch Syst, SuppSvcs (4) Customer Information Services

(1) (2) (3) (4)

Headquarters Com’l/Marketing Plant, Switch Syst, SuppSvcs Customer Information Services

71

71

EEO SAL

GRADE

SAL BI-WKLY GRADE BI-WKLY SCHED HRS SCHED HRS

D14

VN

A12 XF C12 VX E17 WF F09 ZH E16 VM C12 VV XG E16 VI E16 WN F08 VI E16 VI E16 WO F08 XF E16 ZJ E16 VS E17 W2 F11 ZE E16 XI E16 WN WN F10 WN F10 WO F08 WO F08 XH C12 VW E16 ZC C12 WP F10 XA C12 XA F10 XA F10 XA VN F10 ZF F10 VK A12 VM F09 ZD E18 WO E16 VO E17 C12 C12

XF 75 VX 75 WF 80 ZH 80 VM 75 VV 75 XG 75 VI 75 WN 80 VI 75 VI 75 80 WO 75 XF 80 ZJ 75 VS 80 W2 80 ZE 75 XI 80 WN 80 WN 80 WN 80 WO 80 WO 75 75 XH 80 VW 80 ZC 75 WP 75 XA 75 XA 75 XA 75 XA 80 VN 75 ZF 75 VK 80 80 VM 75 ZD WO VO

VN

75

RESID.

DEPT.

75

28 Mo's

(2)

75

28 Mo's (1) 28(1)Mo's 16(3)Mo's 16(3)Mo's 28(1)Mo's 28(1)Mo's 16(3)Mo's 16(3)Mo's 28(3)Mo's 16(1)Mo's 16(3)Mo's (3) 28 Mo's (1) 28(3)Mo's 16(1)Mo's 16(3)Mo's 28(3)Mo's 28(1)Mo's 28(3)Mo's 28(3)Mo's 28(3)Mo's 28(3)Mo's 28(3)Mo's 28(1)Mo's (1) 28 Mo's (3) 28(3)Mo's 28(3)Mo's 28(3)Mo's 28(3)Mo's 28(3)Mo's 28(1)Mo's 28(3)Mo's 28(1)Mo’s 28(1)Mo's 28(3)Mo's (3) 28 Mo's (1) 16 Mo’s 28 Mo's 28 Mo's

(1) (1) (3) (3) (1) (1) (3) (3) (3) (1) (3) (3) (1) (3) (1) (3) (3) (1) (3) (3) (3) (3) (3) (1) (1) (3) (3) (3) (3) (3) (3) (1) (3) (1) (1) (3) (3) (1)

RESID.

28 Mo's 28 Mo's 75Mo's 28 80Mo's 16 80Mo's 16 75Mo's 28 75Mo's 28 16 75Mo's 16 75Mo's 28 80Mo's 16 75Mo's 16 75Mo's 28 Mo's 80 28 Mo's 75 16 Mo's 80Mo's 16 75Mo's 28 80Mo's 28 80Mo's 28 75Mo's 28 28 80Mo's 28 80Mo's 28 80Mo's 28 80Mo's 28 80Mo's 28 Mo's 75 28 Mo's 75Mo's 28 80Mo's 28 80Mo's 28 75Mo's 28 75Mo's 28 28 75Mo’s 28 75Mo's 28 75Mo's 28 80Mo's 16 75Mo’s 28 Mo's 75 28 Mo's

80 80 75

DEPT.

(2)

APPENDIX A

DEPT. (2) (1) (1) (3) (3) (1) (1) (3) (3) (3) (1) (3) (3) (1) (3) (1) (3) (3) (1) (3) (3) (3) (3) (3) (1) (1) (3) (3) (3) (3) (3) (3) (1) (3) (1) (1) (3) (3) (1)

DEPARTMENT/JOB TITLE

DEPARTMENT/JOB TITLE

NETWORK SERVICES NETWORK SERVICES TECH ANALYST-NOC TECH ANALYST-NOC TECH ASST-INE TECH ASST-INE TECH ASST-ONE TECH ASST-ONE TECH ASST-PICS/DCPR TECH ASST-PICS/DCPR TELECOMM TELECOMMSPEC-INE SPEC-INE TELECOMM TELECOMMSPEC-ONE SPEC-ONE PURCHASING & LOGISTICS PURCHASING & LOGISTICS AUTO MESSENGER AUTO MESSENGER LOGISTICSACTIVITIES ACTIVITIESANALYST-PIE ANALYST-PIE LOGISTICS MATERIAL LOGISTICSASSISTANT ASSISTANT MATERIAL & &LOGISTICS MATERIAL DISTRIBUTIONDRIVER DRIVER MATERIAL DISTRIBUTION MATERIAL HANDLER MATERIAL HANDLER MOTOR EQUIPINSPECT-MAINTAINER INSPECT-MAINTAINER MOTOR EQUIP PLUG-IN ADMIN SPEC (C) PLUG-IN ADMIN SPEC SUPPLIES ATTENDANT (C) SUPPLIES ATTENDANT REAL ESTATE

REAL ESTATE BUILDING MECHANIC BUILDING ENGRNGMECHANIC ASST-BLDG & REAL ESTATE ENGRNG ASST-BLDG & REAL ESTATE GENERAL OFFICE ASSOCIATE SENIOR OFFICE REPORTSASSOCIATE CLERK GENERAL SENIOR REPORTS CLERK WHITE PAGES DIRECTORY COMPOSER WHITE PAGES GENERAL OFFICE ASSOCIATE DIRECTORY COMPOSER SERVICE REPRESENTATIVE - DMU

GENERAL OFFICE ASSOCIATE SERVICE REPRESENTATIVE - DMU

JOB CODE JOB

CODE

18001370

EEO

EEO

C12

SAL

BI-WKLY

GRADE BI-WKLY SCHED HRS RESID. DEPT. SAL GRADE SCHED HRS RESID. DEPT. WO

18001370 18001380 18001380 18001395 18001395 18001400 18001400 18001417 18001417 18001418 18001418

C12 E16 E16 E16 E16 E16 E16 C12 C12 C12 C12

WOXG XGXG XG XG XG VX VX VX VX

80 75 75 75 75 75

18000185 18000185 18000770 18000770 18000835 18000835 18000815 18000815 18000820 18000820 18000855 18000855 18001032 18001032 18001358

E17 E17 E16 E16 E17 E17 G13 G13 G13 G13 F10 F10 C12 C12 E17

WFWF VI VI VHVH WJWJ WHWH WMWM VM VM ZD

80 75 75 80 80 80 75 80

18000225 18000225 18000542 18000542 18000720 18001196 18000720

F08 F08 C12 C12 E17 F09 E17

18000448 18000720 18000448 18001248

E16 E17 E16 E18

18001358

18001196

18000720 18001248

(1) Headquarters (2) Com’l/Marketing (3) Plant, Switch Syst, SuppSvcs Customer Information Services (1) (4) Headquarters

(2) Com’l/Marketing (3) Plant, Switch Syst, SuppSvcs (4) Customer Information Services

72

72

E17

F09

E17 E18

80 75 75 75 75 75

28 Mo's

28 Mo's 16 Mo's 16 Mo's 16 Mo's 16 Mo's 16 Mo's 16 Mo's 28 Mo's 28 Mo's 28 Mo's 28 Mo's

(3) (1) (1) (1) (1) (1)

80 75 75 80 80 80 75 80

16 Mo's 16 Mo's 16 Mo's 16 Mo's 16 Mo's 16 Mo's 16 Mo's 16 Mo's 16 Mo's 16 Mo's 28 Mo's 28 Mo's 28 Mo's 28 Mo's 16 Mo's

(3) (1) (3) (3) (3) (3) (1) (3)

WO VMWO VS VM VI VS

80 75 80 75 75 75 75

28 Mo's 28 Mo's 28 Mo's 28 Mo's 16 Mo's 28 Mo's 16 Mo's

(3) (1) (1) (3)

VJ VS VJ VK

75 75 75 75

28 Mo's (1) 16 Mo's 28 Mo's (1) 28 Mo's (2)

ZD

VI

VS VK

75

75 75

16 Mo's

28 Mo's

16 Mo's 28 Mo's

(3) (1) (1) (1) (1) (1) (3) (1) (3) (3) (3) (3) (1) (3)

(3) (1) (1) (3) (1) (1) (2)

APPENDIX B

TABLE TABLE OFOF CONTENTS CONTENTS DEPARTMENTAL DEPARTMENTAL SECTION SECTION

Page Page No.No.

General General - All- All Departments Departments

74 74

Headquarters Headquarters - All- All Departments Departments

119119

Commercial Commercial andand Marketing Marketing Field Field

130130

Plant, Plant, Switching Switching Systems Systems andand Support Support Services Services - Field - Field andand District District

141141

Customer Customer Information Information Services Services

162162

Common Common Throughout Throughout Departmental Departmental Sections Sections

Section Section 1 2 3 4 5 6 7 8 9

Subject Subject

1 2 3 4 5 6 7 8 9

Definitions Definitions Work Work Time Time andand Scheduling Scheduling Wage Wage Practices Practices Holiday Holiday Practices Practices Vacations Vacations Sickness Sickness andand Accident Accident Absences Absences Expenses Expenses Excused Excused Absence Absence Miscellaneous Miscellaneous

73 73

General - All Departments

GENERAL

1.1.DEFINITIONS DEFINITIONS 1.01 1.01 Employee Employee AnAn“employee” “employee”is isdefined definedasasany anyperson personrendering renderingservice servicetotothe theCompany Companyunder under the theterms termsofofemployment employmentwhich whichpermits permitsthe theCompany Companytotoexercise exercisedirection directionoror control controlwith withrespect respecttotothe themanner mannerininwhich whichservices servicesare areperformed, performed,and andwho who receives receivesfrom fromthe theCompany Companyforforsuch suchservices servicesa aregular regularand andstated statedcompensation compensation other otherthan thana aretainer retainerincluding includingthose thosewhose whosecompensation compensationis isordinarily ordinarilycomputed computed ononother otherthan thana atime timebasis, basis,even eventhough thoughthe theindividual individualmay maybe: be: (a)(a) Currently Currentlyemployed employedand andclassified classifiedononthe theAT&T AT&Tpayroll payrollsystem systemasasa aregular regular full-time full-timeororpart-time part-timeemployee; employee; (b)(b)

Currently Currentlyemployed employedasasa aTemporary Temporaryemployee employee(full (fullororpart-time); part-time);

(c)(c)

On Onvacation vacationororother otherapproved approvedabsence absencewith withororwithout withoutpay, pay,oror

(d)(d) Absent Absentononaccount accountofofillness illnessororinjury injuryunder undereither eitherthe theEmployees’ Employees’Benefit Benefit Plan Planororother otherapproved approvedbasis. basis. This Thisdefinition definitionshall shallnot notinclude: include: Any Anycontractor contractorororany anyindividual individualperforming performingspecific specificwork workororservice serviceforforthe the Company Companyand andresponsible responsibletotoit itonly onlyforforthe theresults. results. 1.02 1.02 Regular RegularEmployee Employee A Aregular regularemployee employeeis isananindividual individualwhose whoseemployment employmentis isexpected expectedtotocontinue continueforfor longer longerthan thana ayear yearalthough althoughit itmay maybebeterminated terminatedearlier earlierbybyaction actionononthe thepart partofof the theCompany Companyororthe theemployee. employee. 1.03 1.03 Reserved Reservedfor forFuture FutureUse. Use. 1.04 1.04 Part-Time Part-TimeEmployee Employee A Apart-time part-timeemployee employeeis isone onewho whois isemployed employedand andnormally normallyscheduled scheduledtotowork work less lesshours hoursper peraverage averagemonth monththan thana acomparable comparablefull-time full-timeemployee employeeininthe thesame same job jobtitle, title,classification classificationand andwork workgroup groupworking workingthe thesame samenormal normaldaily dailytour. tour.

7474

GENERAL

CLASSIFICATION CLASSIFICATION AND AND TREATMENT TREATMENT OF OF PART-TIME PART-TIME EMPLOYEES EMPLOYEES 1. Except 1. Except for payment for payment for overtime for overtime hours hours worked, worked, all hours all hours worked worked by a part-time by a part-time employee employee in Customer in Customer Service Service Centers, Centers, Bell Phone Bell Phone BoothsBooths (Kiosks), (Kiosks), DM/DR DM/DR (Direct(Direct Marketing/Direct Marketing/Direct Response) Response) Centers Centers and any andequivalent any equivalent retail sales retail or sales service or service centers centers operation, operation, and any andemployee any employee who iswho transferred is transferred to or employed to or employed by anybynew any new unregulated unregulated subsidiary subsidiary or affiliated or affiliated entity entity shall be shall paid beatpaid the at equivalent the equivalent basic hourly basic hourly rate forrate a comparable for a comparable full-time full-time employee employee working working a normal a normal daily tour dailyintour the in same the same job job title, classification, title, classification, and work andgroup. work group. Payment Payment to a part-time to a part-time employee employee for hours for hours worked worked in excess in excess of an equivalent of an equivalent normalnormal daily tour dailyortour work orweek work for week a comparable for a comparable full-time full-time employee employee shall be shall at the be at applicable the applicable overtime overtime rate forrate a comparable for a comparable full-time full-time employee employee basedbased on such onpart-time such part-time employee’s employee’s basic hourly basic hourly rate. Any rate.regular Any regular employee employee who iswho on the is on active the active payrollpayroll of the of Company the Company as of December as of December 31, 1980, 31, 1980, and continuously and continuously thereafter, thereafter, and who andworks who works part-time part-time on or after on orJanuary after January 1, 1981, 1, 1981, shall thereafter shall thereafter continue, continue, duringduring the current the current term ofterm employment, of employment, to be paid to beon paid theon the same same basis as basis wasasapplicable was applicable to such toasuch part-time a part-time employee employee on December on December 31, 1980. 31, 1980. 2. The 2. classification The classification of a part-time of a part-time employee employee is based is based on theon employee’s the employee’s “part- “parttime equivalent time equivalent work week” work week” which which shall be shall determined be determined prospectively prospectively by dividing by dividing the the employee’s employee’s total normally total normally scheduled scheduled hours hours per month per month by 4.35 byand 4.35rounding and rounding the the result result to the to next thehigher next higher whole whole number. number. (Illustration: (Illustration: 68 hours 68 hours per month per month divideddivided by by 4.35 equals 4.35 equals 15.6, rounded 15.6, rounded to a “part-time to a “part-time equivalent equivalent work week” work week” classification classification of 16).of 16). 3. The 3. “part-time The “part-time equivalent equivalent work week” work week” classification classification of each of part-time each part-time employee employee shall be shall reviewed be reviewed by theby Company the Company no lessnooften less than oftenevery than every six (6)six months (6) months on April on1April 1 and October and October 1 of each 1 of year eachand yearadjusted and adjusted on a prospective on a prospective basis, basis, if appropriate. if appropriate. In In determining determining whether whether such adjustment such adjustment is appropriate, is appropriate, the Company the Company will consider will consider the the actualactual average average number number of hours of hours worked worked per month per month duringduring the preceding the preceding six (6)six (6) monthmonth period.period. Any hours Any hours worked worked which which are paid areatpaid the at overtime the overtime rate shall ratenot shall benot be counted counted in computing in computing the average the average number number of hours of hours worked. worked. 4. For 4. employees, For employees, who are who hired are on hired or after on orJanuary after January 1, 1981, 1, 1981, and who andwork whoas work as regularregular part-time part-time employees, employees, payments payments to a regular to a regular part-time part-time employee employee for sickness for sickness benefits, benefits, accident accident benefits, benefits, or death or death benefits benefits under under the “SNET the “SNET Pension Pension Plan” and Plan” and “Sickness “Sickness and Accident and Accident BenefitBenefit Plan”, Plan”, vacations, vacations, holidays, holidays, anticipated anticipated illnessillness leave,leave, sickness sickness absence absence (not under (not under the “Sickness the “Sickness and Accident and Accident BenefitBenefit Plan”),Plan”), or or termination termination allowance allowance (or its (or equivalent) its equivalent) shall be shall pro-rated be pro-rated basedbased on theon relationship the relationship of the of individual the individual part-time part-time employee’s employee’s “part-time “part-time equivalent equivalent work week” work week” to the to normal the normal work week work of week a comparable of a comparable full-time full-time employee employee in the in same the same job title, jobclassification title, classification and and work group. work group. A part-time A part-time employee employee shall not shall benot paid befor paid absence for absence due todue sickness to sickness (not (not under under the “Sickness the “Sickness and Accident and Accident BenefitBenefit Plan”)Plan”) unlessunless such absence such absence due todue to sickness sickness occursoccurs on a day on aofday the of week the on week which on which the employee the employee is normally is normally scheduled scheduled to work. to work. Regular Regular employees employees who are who onare theon active the active payrollpayroll of the of Company the Company as of as of December December 31, 1980, 31, 1980, and continuously and continuously thereafter, thereafter, and who andwork whopart-time work part-time on or after on or after January January 1, 1981 1, shall 1981thereafter shall thereafter continue, continue, duringduring the current the current term ofterm employment, of employment, to to receive receive payments payments for thefor benefits the benefits and other and items, other items, exceptexcept holidays, holidays, listed above listed above on on the same the same basis as basis wasasapplicable was applicable to a part-time to a part-time employee employee on December on December 31, 1980. 31, 1980. (For holiday (For holiday pay treatment pay treatment see Departmental see Departmental Section Section 4.) 4.)

75

75

GENERAL

5.5. Employees Employeeswho whoare arehired hiredononororafter afterJanuary January1,1,1981, 1981,and andprior priortotoApril April1,1, 1995, 1995,and andwho whowork workasaspart-time part-timeemployees employeesshall, shall,if ifotherwise otherwiseeligible eligibletotoparticipate participate under underthe theterms termsofofsuch suchplans, plans,bebeeligible eligibleforforcoverage coverageunder underthe theMedical MedicalPlan, Plan, Dental DentalPlan, Plan,and andVision VisionPlan, Plan,asasfollows: follows: (a)(a) Employees Employeeswhose whosepart-time part-timeequivalent equivalentwork workweek weekclassification classificationis is sixteen sixteen(16) (16)hours hoursororless lessshall shallbebeeligible eligiblebybyenrollment enrollmentand andpayment paymentofof 100% 100%ofofthe thepremiums premiumsforforsuch suchcoverage; coverage; (b)(b) Employees Employeeswhose whosepart-time part-timeequivalent equivalentwork workweek weekclassification classificationis is seventeen seventeen(17) (17)through throughtwenty-four twenty-four(24) (24)hours hoursshall shallbebeeligible eligiblebybyenrollment enrollment and andpayment paymentofof50% 50%ofofthe thepremiums premiumsforforsuch suchcoverage; coverage; (c)(c) Employees Employeeswhose whosepart-time part-timeequivalent equivalentwork workweek weekclassification classificationis is twenty-five twenty-five(25) (25)orormore morehours hoursshall shallbebeeligible eligibleforforsuch suchcoverage coverageononthe the same samebasis basisasasa aregular regularfull-time full-timeemployee; employee; (d)(d) Regular Regularemployees employeeswho whoare areononthe theactive activepayroll payrollofofthe theCompany Companyasas ofofDecember December31, 31,1980, 1980,and andcontinuously continuouslythereafter thereaftershall shallcontinue continuetotobebe eligible eligibleforforsuch suchcoverage coverageononthe thesame samebasis basisasasa aregular regularfull-time full-timeemployee employee regardless regardlessofofclassification. classification. 6.6. Effective EffectiveMarch March31, 31,1995, 1995,employees employeeshired hiredororre-hired re-hiredononororafter afterthat thatdate datewho who work workpart-time part-timeand andless lessthan than3030hours hoursper perweek weekwill willbebeeligible eligibleforfora apercentage percentageofof the theCompany Companycontribution contributionforforfullfulltime timeemployees employeeshired hiredororrehired rehiredononororafter afterMarch March31, 31, 1995. 1995.The Theamount amountofofthe theCompany Companycontribution contributionwill willvary varybased basedononactual actualhours, hours,and and calculated calculatedonona aretrospective retrospectivebasis basisusing usinga asixsixmonth's month'saverage averageduring duringa acalendar calendar year. year. For Forindividuals individualsononananapproved, approved,unpaid unpaidLeave LeaveofofAbsence Absence(L.O.A.) (L.O.A.)the the contribution contributionlevel levelwill willbebedetermined determinedbased basedononthe thesixsix(6)(6)months monthsworked workedprior priortotothe the effective effectivedate dateofofthe theL.O.A. L.O.A.The TheCompany Companycontribution contributionwill willbebetowards towardsthe thecost costofof individual individualcoverage coverageforformedical, medical,dental, dental,and andvision visionbenefits. benefits.Individuals Individualswill willbebe offered offeredthe theopportunity opportunitytotopurchase purchasecoverage coverageforforeligible eligibleClass ClassI dependents I dependentsatatgroup group rates. rates.

7676

GENERAL

Regular Regular Part-Time Part-Time Percentage Percentage * of Company * of Company Contribution Contribution Equivalent Equivalent towards towards Individual Individual Work Week Work Week Coverage Coverage for Full Time Regular Employees for Full Time Regular Employees 24 - 29 hours 75% 24 - 29 hours 75% 50% 17 - 23 17 - 23 50% 25% 9 - 16 9 - 16 25% 0% 8 or less8 or less 0% * In 1997, percentages will be prorated each hour between * In 1997, percentages will be prorated for each for hour between 8 and 308 and 30 7. Effective the Company willthe amend theActive SNET Active 7. Effective January January 1, 2002, 1, the2002, Company will amend SNET Bargaining Unit Employee Health Planincludes (which includes HMO,and dental and Bargaining Unit Employee Health Plan (which medical,medical, HMO, dental vision benefits) to that provide that allpart-time regular part-time bargained-for employees who vision benefits) to provide all regular bargained-for employees who were hired or hired rehired or after 1, 1981 shall receive following level of level of were oron rehired on January or after January 1, 1981 shall the receive the following Company contributions toward the cost the of employee and eligible Company contributions toward cost of employee anddependent eligible dependent coverage, based onbased the employee’s normal scheduled work hours ashours shown coverage, on the employee’s normal scheduled work asbelow: shown below: Company Contributions Company Contributions TowardsTowards Employee & Eligible& Eligible Employee Dependent Health Coverage* Dependent Health Coverage*

Normal Weekly Normal Scheduled Weekly Scheduled Work Hours Work Hours 25 or more hours per weekper week 25 or more hours 17 through 24 hours24 per weekper week 17 through hours 16 or less per weekper week 16hours or less hours

100% 100% 50% 50% 0% 0%

* Employee pays thepays remaining cost of coverage, includingincluding all HMO all HMO * Employee the remaining cost of coverage, premiums that exceed SNET Plan costs. premiums that the exceed theMedical SNET Medical Plan costs. 8. Regular part-timepart-time employees, regardless of classification, shall be shall eligible 8. Regular employees, regardless of classification, befor eligible for ExcusedExcused Work Days onDays a proon rata basis based theupon ratio the of any part-time Work a pro rata basisupon based ratiosuch of any such part-time employee’s equivalent work week to week the normal week of week a comparable fullemployee’s equivalent work to thework normal work of a comparable fulltime employee. time employee. 1.05 Temporary Employee 1.05 Temporary Employee (a) A (a) “Temporary” Employee is one who is engaged on a Temporary basis forbasis a A “Temporary” Employee is one who is engaged on a Temporary for a period ofperiod not more than onethan year.one A year. Temporary Employee’s employment may be may be of not more A Temporary Employee’s employment terminated at any time, with or without for such reasons as completion of terminated at any time, with or cause, withoutand cause, and for such reasons as completion of the workthe assignment for whichfor he/she engaged. A Temporary Employee must must work assignment whichwas he/she was engaged. A Temporary Employee be separated from SNET reaching one yearone of service. A Temporary be separated fromupon SNET upon reaching year of service. A Temporary Employee who haswho beenhas separated from SNET any reason remain Employee been separated fromforSNET for anymust reason must remain separated for at least days(90) before eligible re-engagement as a separated for ninety at least(90) ninety daysbeing before beingfor eligible for re-engagement as a Temporary Employee. Temporary Employee.

77

77

GENERAL

(b) Bargaining unit positions that are filled by a Temporary Employee(s) for twelve (12) consecutive months shall be considered a job vacancy and filled through the Transfer Procedure utilizing all Regular Employee requests. If no qualified candidate can be identified in the Transfer Bureau, the employer may offer the vacancy to the Temporary Employee or utilize other means to fill the vacancy. (c) Temporary Employees may not be returned to the same job title in the same location unless it is in another department. Temporary employees can return to a different work location in the same job title after a six month period. Temporary employees hired under the College Summer Hire program may return to the same job title that they previously held in the same department in the same location, or a different location. 1.06

Reserved for Future Use

1.07

Non-Exempt Employee

“Non-exempt” employees are subject to the provisions of the Fair Labor Standards Act and regardless of their basic weekly going rates, will be paid time and one-half for overtime worked as defined in departmental working practices. 1.08

Reserved for Future Use

1.09

Home Station

(a) Home Station, within Connecticut, is the exchange area to which an employee is regularly assigned. Exchange area boundaries are indicated on the map at end of General Wage and Working Practices section. (b) Home Station, outside Connecticut, is an 18 mile radius from the reporting center as designated by the Company. 1.10

Reporting Center

Reporting center is any one of the places indicated below at which an employee is authorized to report for duty or is relieved of duty: (a) the office or work place at which an employee usually works or reports for work or any Company office within the employee’s home station; (b) the garages within the employee’s home station at which Company cars are stored for use; (c) a railroad passenger station or centrally located bus station within the home station when an employee is required to travel by train or bus; or (d) a location near an employee’s home which is mutually agreed upon between the supervisor and the employee when traveling as a passenger in a bus or Company car to or from a job away from the employee’s home station;

78

GENERAL

(e) (e)a location a location withinwithin the area the area where where an employee an employee is authorized is authorized to board to board whenwhen assigned assigned to work to work awayaway from from the home the home station. station. 1.11 1.11 Session Session That That part of part a day of athat day athat Regular a Regular full-time full-time employee employee is scheduled is scheduled to work to work will be will be divided divided into two intoequal two equal partsparts regardless regardless of when of when the meal the meal period period is scheduled. is scheduled. (Part-(Parttime time employees employees scheduled scheduled to work to work eithereither 7 ½ or 7½ 8 hours or 8 hours per day perare dayincluded.) are included.) 1.12 1.12 Immediate Immediate Family Family The following The following relationships relationships to thetoemployee the employee constitute constitute the immediate the immediate family: family: Father Father Brother Brother Grandfather Grandfather Step Step Grandparents Grandparents Mother MotherChildChild Grandchildren Grandchildren Step Step Grandchildren Grandchildren Husband Husband Father-In-Law Father-In-Law Step Step parents parents Wife Wife Mother-In-Law Mother-In-Law Step Step children children SisterSister Grandmother Grandmother Step Step brothers brothers & sisters & sisters Legally Legally Recognized Recognized Partner* Partner* Legally Legally Recognized Recognized Partner’s Partner’s - Father - Father - Mother - Mother - Child - Child * “Legally * “Legally Recognized Recognized Partner” Partner” shall shall meanmean any individual: any individual: (1) who (1) is who a Registered is a Registered Domestic Domestic Partner, Partner, or or (2) with (2) with whomwhom an employee an employee has has entered entered into into a same-gender a same-gender relationship relationship pursuant pursuant to and to in and accordance in accordance with with statestate or local or local law, law, such such as marriage, as marriage, civil union civil union or other or other legally legally recognized recognized arrangement arrangement that provides that provides similar similar legal legal benefits, benefits, protections protections and and responsibilities responsibilities underunder statestate law to lawthose to those afforded afforded to a Spouse. to a Spouse. An individual An individual who has whoahas Spouse a Spouse shall shall not be notpermitted be permitted to designate to designate a Legally a Legally Recognized Recognized Partner. Partner. No individual No individual shall shall be permitted be permitted to designate to designate moremore than than one one Legally Legally Recognized Recognized Partner Partner during during the same the same period period nor shall nor shall any individual any individual be be permitted permitted to designate to designate different different Legally Legally Recognized Recognized Partners Partners for different for different plansplans or or programs programs during during the same the same period. period.

79 79

GENERAL

1.13 1.13 Immediate Immediate Household Household A person A person who who lives lives in the in the employee’s employee’s home home as as oneone of the of the family family shall shall be be considered considered as as a member a member of the of the employee’s employee’s immediate immediate household. household. 1.14 1.14 NetNet Credited Credited Service Service (a) (a) Where Where thethe term term “Net “Net Credited Credited Service” Service” is used is used under under thethe Company’s Company’sHealth, Health, Welfare Welfare andand Retirement Retirement (“Pension”) (“Pension”) Plans Plans or for or for thethe establishment establishment of an of an employee’s employee’s “Seniority” “Seniority” under under thisthis collective collective bargaining bargaining agreement, agreement, NetNet Credited Credited Service Service is the is the period period of continuous of continuous service service from from thethe date date on on which which an an employee’s employee’s latest latest employment employment as as a regular a regular or temporary or temporary employee employee started. started. (b) (b) Where Where there there hashas been been a break a break in service in service a Net a Net Credited Credited Service Service Date Date willwill be be established established under under thethe following following “bridging-of-breaks-in-service” “bridging-of-breaks-in-service” provisions provisions to to recognize recognize all all periods periods of previous of previous service service determined determined to be to be eligible eligible for for recognition recognition in in accordance accordance withwith thethe terms terms of the of the SNET SNET Pension Pension Plan Plan andand thethe Mandatory Mandatory Portability Portability Agreement Agreement (“previous (“previous service”): service”): (1) (1)forfor pension pension purposes purposes only: only: previous service shall be be credited immediately previous service shall credited immediately upon re-employment as as a regular or temporary employee; or or upon re-employment a regular or temporary employee; (2) (2)for for all all other non-pension purposes: previous service shall be be credited to reother non-pension purposes: previous service shall credited to reemployed employees as as follows: employed employees follows: (a) (a)if aifregular employee who leftleft thethe service of the Company is is a regular employee who service of the Company subsequently re-employed within six six (6) (6) months as as a regular employee, subsequently re-employed within months a regular employee, previous service shall be be credited immediately; or or previous service shall credited immediately; (b) (b)if aifregular employee who leftleft thethe service of the Company as as a result of of a regular employee who service of the Company a result a layoff is subsequently re-employed as as a regular employee within thethe time a layoff is subsequently re-employed a regular employee within time periods outlined for for “recall rights” under Article VII,VII, previous service andand up up periods outlined “recall rights” under Article previous service to six (6) (6) months of service credit for for thethe period of layoff shall be be credited to six months of service credit period of layoff shall credited immediately; or or immediately; (c) (c)if aifregular employee who leftleft thethe service of the Company andand waswas re- rea regular employee who service of the Company employed as as a regular employee on on or before 12/31/1999, or iforaifregular employed a regular employee or before 12/31/1999, a regular employee who hadhad been laidlaid off off waswas subsequently re-employed as as a regular employee who been subsequently re-employed a regular employee after thethe time periods outlined for for “recall rights” in Article VII,VII, butbut employee after time periods outlined “recall rights” in Article on on or before 12/31/1999, previous service shall be be credited upon thethe or before 12/31/1999, previous service shall credited upon employee’s completion of four (4) (4) years of continuous regular and/or employee’s completion of four years of continuous regular and/or temporary employment; or or temporary employment;

80 80

GENERAL (d) if a(d)regular if a regular employee employee who leftwho the left service the service of the Company of the Company and wasand was reemployed reemployed as a regular as a regular employee employee on or after on or 1/1/2000, after 1/1/2000, or if a regular or if a regular employee employee who hadwho been hadlaid been off was laid off subsequently was subsequently re-employed re-employed as a regular as a regular employee employee after theafter timethe periods time periods outlinedoutlined for “recall forrights” “recall in rights” Article in VII Article and VII and on or after on or 1/1/2000, after 1/1/2000, previousprevious service service shall beshall credited be credited upon the upon employee’s the employee’s completion completion of five (5) of five years (5)ofyears continuous of continuous regular regular and/or temporary and/or temporary employment. employment. (c) Where (c) an Where employee’s an employee’s Net Credited Net Credited ServiceService Date is Date used is toused determine to determine seniorityseniority for for such events such as events vacation as vacation selection, selection, transfers, transfers, work schedules work schedules or trick schedules, or trick schedules, and and there are there twoare or more two oremployees more employees with thewith same theNet same Credited Net Credited ServiceService Date, the Date, the selection selection will be made will beby made an automated by an automated system,system, if available. if available. In casesInwhere casesan where an automated automated system system is not available is not available and for and surplus, for surplus, layoff orlayoff lateral orforce lateral force rearrangement rearrangement events, events, a lottery-likedrawing a lottery-likedrawing will be conducted will be conducted witnessed witnessed by a Union by a Union officer. officer. Tie-breakers Tie-breakers will be conducted will be conducted for eachfor individual each individual event. event. 1.15

Permanent 1.15 Permanent Transfer Transfer

(a) Regular (a) Regular Employee Employee – A change home of station of a regular employee – A change of homeofstation a regular employee shall beshall be considered be a permanent considered to be a to permanent transfer:transfer: (1) the when the change made because of theof needs of the business (1) when change is madeisbecause of the needs the business and theand the of the assignment is expected be 12 months durationduration of the assignment is expected to be 12tomonths or more;or more; (2) the when the change is necessitated of inability meet the (2) when change is necessitated becausebecause of inability to meettothe requirements of the occupation or because of work lack of in the occupation, requirements of the occupation or because of lack of in work the occupation, regardless of theof length of the period; or regardless of the length the period; or (3)

(3) the when the change at the employee’s when change is madeisatmade the employee’s request.request.

(b) Temporary Employee (b) Temporary Employee - A change home of station of a Temporary employee - A change of homeofstation a Temporary employee shall beshall be considered be a permanent regardless of theof length of the period. considered to be a to permanent transfertransfer regardless of the length the period. 1.16

1.16 Temporary Transfer Temporary Transfer

An assignment of a regular employee to a location other thestation home for station An assignment of a regular employee to a location other than thethan home a for a period expected be duration of less duration (one less) than that required period expected to be oftoless (one year or year less)or than that required for a for a permanent is considered a temporary permanent transfertransfer is considered a temporary transfer.transfer. 1.17

1.17 Extended Temporary Transfer Extended Temporary Transfer

(a) temporary For temporary assignments of a regular employee expected to be over one year, (a) For assignments of a regular employee expected to be over one year, less twothe years, the following conditions will apply: but lessbut than twothan years, following conditions will apply: (1) qualifications When qualifications are substantially equal, theseniority senior seniority net credited (1) When are substantially equal, the senior net credited employee will be selected by volunteers, and inverse there are service service employee will be selected by volunteers, and inverse seniorityseniority if there ifare no volunteers. no volunteers. The temporary assignment will be reviewed local management (2) The(2) temporary assignment durationduration will be reviewed by localby management theSteward Chief Steward at ten months to the extend the assignment and theand Chief at ten months in orderintoorder extend assignment out to out to eighteen eighteen months.months.

81

81

GENERAL

(3) The temporary assignment duration will be reviewed a second time by local management and the Chief Steward after eighteen months in order to extend the assignment out to twenty-four months. (4) Employees on temporary assignments will receive wage treatment according to General Section 3.ll. (b) Assignments beyond twenty-four months will be considered permanent and the normal transfer bureau process will apply. (c) Consecutive extended temporary assignments cannot be used as a means of circumventing the transfer bureau. Extended temporary assignments must be separated by a minimum period of six months. 2. WORK TIME AND SCHEDULING See 3.17 of these Practices for minimum work time. 2.01

General

(a) Normally, employees shall be relieved from duty promptly at their scheduled time. However, they shall be expected to work overtime when the business requires it. The Company shall determine the necessity for such work. Employees, other than Plant, Switching Systems and Support Services, will not be required to work more than a total of eight (8) hours of overtime in any payroll week except in case of emergency, long term service difficulties, or unless the employee consents to such overtime. All holiday hours worked shall be counted toward the administration of the overtime limitation. (For Plant, Switching Systems and Support Services overtime hour limitations see the Work Time and Scheduling provisions in that section). (1) An “emergency” is an event of national importance, fire, explosion, or other catastrophe, severe weather conditions, major cable and equipment failures, or an act of God. (2) The parties recognize that service difficulties for an extended period may develop from time to time during which suspension of the above overtime limitations would be appropriate. In the event such service difficulties develop, the Company and the Union will meet to discuss the problem and determine how to deal best with the situation.

82

GENERAL

(b)

Work (b) time Work shall time include: shall include: (1)

all (1) authorized all authorized time spent time at spent the reporting at the reporting center orcenter on theorjob; on the job;

(2) time (2)spent time in spent authorized in authorized travel between travel between the reporting the reporting center and center the and the job, and job, fromand onefrom job to one another; job to another; (3) all (3) scheduled all scheduled time spent time in spent attendance in attendance at joint Union-Company at joint Union-Company meetingsmeetings or in traveling or in traveling to or from to such or from meetings such meetings during scheduled during scheduled working working hours. hours. As used As in this usedsection, in this section, “job” means “job”any means assignment any assignment to work, to to work, wait, or to to wait, attend or toa attend a training class training or class meeting or meeting on Company on Company business. business. 2.02

Travel 2.02 Time Travel Time

(a) A(a) regularAemployee regular employee assignedassigned to reporttodirectly report from directly home, fromwhich home, which may be may be located in or the outside home to station, to a job the outside home work station, work time located in or outside homethe station, a job outside homethe station, time shall time include time inof excess of thirty minutes in each direction spent traveling shall include in excess thirty minutes in each direction spent traveling home and the job. betweenbetween home and the job. regular employee notified thetour normal tourofofan duty of an assignment to (b) A(b) regularAemployee notified after theafter normal of duty assignment to for aduty a day other than a scheduled or on a Company report forreport duty on dayon other than a scheduled working working day or onday a Company recognized holiday which the employee is not expected work, not to exceed recognized holiday on whichon the employee is not expected to work, to time not time to exceed thirty minutes in each direction spent traveling home and the reporting thirty minutes in each direction spent traveling betweenbetween home and the reporting center center be classed work time. shall be shall classed as work as time. regular employee called from for aduty on a scheduled (c) A(c) regularAemployee called from home forhome duty on scheduled working working day for aday for a period not continuous the employee’s scheduled all time spent period not continuous with the with employee’s scheduled working working hours, allhours, time spent home andshall the job be classed work time. travelingtraveling betweenbetween home and the job be shall classed as work as time. regular employee called from to the reporting center for duty (d) A(d) regularAemployee called from home to home the reporting center for duty prior to prior to the employee’s scheduled hours and the work continues into the scheduled the employee’s scheduled working working hours and the work continues into the scheduled hours, time spent traveling home and the reporting center working working hours, time spent traveling betweenbetween home and the reporting center shall notshall not be classed work time. be classed as work as time. (e)regularAemployee regular employee called from for aduty a day other than a scheduled forhome duty on dayon other than a scheduled (e) A called from home or on a Company recognized holiday which the employee working working day or onday a Company recognized holiday on whichon the employee is not is not all time spent traveling home and the reporting expectedexpected to work, to allwork, time spent traveling betweenbetween home and the reporting center orcenter the or the be classed work time. job shalljob be shall classed as work as time. regular employee to the homefrom station from at a place which visiting (f) A(f)regularAemployee called tocalled the home station a place whichat visiting away fromand home, and the outside home the station, travel timedirections in both directions away from home, outside homethe station, travelthe time in both shall shall be classed work timethat except if thetrip return to the point at which the be classed as work as time except if thethat return is nottrip to is thenot point at which the employee was the visiting, travel not to thirty exceed thirty minutes in each direction employee was visiting, travelthe time not time to exceed minutes in each direction be considered work time. shall be shall considered as work as time.

83

83

GENERAL

2.032.03Scheduling Scheduling SeeSee Section Section 2. of2.the of the departmental departmental Wage Wage andand Working Working Practices. Practices. 3. WAGE 3. WAGE PRACTICES PRACTICES 3.013.01Trial Trial Period Period TheThe firstfirst six months six months of an of employee’s an employee’s service service shallshall be considered be considered as aastrial a trial period period in in order order thatthat the the employee’s employee’s qualifications qualifications as to asworkmanship, to workmanship, character character andand personal personal conduct conduct cancan be determined. be determined. Where Where the the formal formal training training period period is greater is greater thanthan twotwo weeks weeks or does or does not not begin begin within within the the firstfirst month month of employment of employment the the trialtrial period period will will be be automatically automatically extended extended by the by the length length of the of the formal formal training training period. period. When When a case a case warrants warrants an extension an extension of the of the trialtrial period period the the employee employee andand the the Union Union shallshall be be notified notified of such of such action. action. Individuals Individuals shallshall be released be released at any at any timetime during during the the trialtrial period period if found if found to be to lacking be lacking in the in the proper proper qualifications. qualifications. 3.023.02(Reserved (Reserved for for Future Future Use) Use) 3.033.03(Reserved (Reserved for for Future Future Use) Use) 3.043.04 Temporary Temporary Assignment Assignment to atoHigher a Higher Maximum Maximum Wage Wage Rate Rate Employees Employees whowho are are temporarily temporarily assigned assigned to work to work for aforfull a full work work dayday or longer or longer on aontitle a title carrying carrying a higher a higher maximum maximum wage wage raterate shallshall be paid be paid at the at the higher higher raterate for the for the period period of of the the assignment assignment in accordance in accordance withwith General General 3.11. 3.11. 3.053.05Establishment Establishment of Wage of Wage Progression Progression Schedules Schedules Wage Wage progression progression schedules schedules shallshall be established be established for the for the various various occupations occupations which which indicate indicate the the periods periods of time of time between between each each wage wage increase increase consideration consideration andand the the amounts amounts of the of the increases increases for regular for regular full-time full-time employees employees whowho are are making making the the usual usual andand satisfactory satisfactory improvement improvement in job in job performance. performance. 3.063.06Application Application of Wage of Wage Progression Progression Schedules Schedules (a) (a) General General - The wage increases indicated in the wage progression schedules - The wage increases indicated in the wage progression schedules shallshall not not be automatic, but but the the Company shallshall givegive consideration at the specified be automatic, Company consideration at the specified periods as to or not employees have merited increases. periods aswhether to whether or not employees have merited increases.

84 84

GENERAL (b) Regular (b) Regular Full andFull Part-time and Part-time Employees Employees - Wage -progression Wage progression schedules schedules are are designed designed primarilyprimarily for wage fortreatment wage treatment for regular for regular full-timefull-time employees employees but shallbut beshall be used in used determining in determining wage treatment wage treatment for regular for regular and part-time and part-time employees employees eligible eligible to to such treatment such treatment by applying by applying the provisions the provisions for bi-weekly for bi-weekly startingstarting rates, maxima, rates, maxima, and and amountamount of wageofincreases wage increases proportionately, proportionately, e.g., ane.g., inexperienced an inexperienced employee employee engaged engaged to work to half-time, work half-time, starts atstarts one-half at one-half the minimum the minimum startingstarting rate, and rate, receives and receives at the end at the of the endfirst of the consideration first consideration period, period, one-halfone-half the weekly the weekly increaseincrease specified specified on on the schedule the schedule at the end at the of this endperiod. of this period. This employee This employee progresses progresses to one-half to one-half the the maximum. maximum. On certain On schedules certain schedules increases increases are on an arehourly on anbasis hourlyand basis in such and in cases such cases the same theincrease same increase in rate per in rate hourper applies hour applies to part and to part full-time and full-time employees. employees. 3.07

Awarding 3.07 Awarding Increases Increases

(a) At (a)suchAt times suchand times in such and in amounts such amounts as are indicated as are indicated on the wage on theschedules, wage schedules, the Company the Company shall increase shall increase the rates theofrates pay of ofregular pay of regular employees employees who progressively who progressively acquireacquire additional additional job knowledge job knowledge and demonstrate and demonstrate improved improved ability toability perform to perform work work until theuntil maximum the maximum for the occupation for the occupation is attained. is attained. (b) Employees (b) Employees who demonstrate who demonstrate unusualunusual and outstanding and outstanding progress progress in their in their occupation occupation shall receive shall receive an increase an increase earlier than earlier indicated than indicated in the schedule in the schedule or in or in an amount an amount larger than larger indicated, than indicated, or both.orInboth. such In cases, such the cases, length theof length the next of the next consideration consideration period shall period beshall the period be the indicated period indicated in the schedule in the schedule for the new for the new wage level. wage level. Note: Note: See 3.11 See for3.11 increases for increases in connection in connection with advancements. with advancements. 3.08

Deferring 3.08 Deferring Increases Increases

(a) When (a) aWhen continuous a continuous period of period absence of absence results from results a sickness from a sickness or accident, or accident, leave ofleave absence of absence or temporary or temporary layoff, the layoff, consideration the consideration period shall period beshall extended be extended as as follows:follows: NumberNumber of Months of Months in in Consideration Consideration Period Period Up to 6 Up Inclusive to 6 Inclusive

Consideration Consideration Period Period Will Be Will Extended Be Extended By TimeByLost Time Less Lost One Less Month One Month

In such In cases, such the cases, extended the extended period shall period beshall shortened be shortened if the improvement if the improvement in job in job performance performance by the employee by the employee has been hasgreater been greater than usual thanduring usual that during period. that period. (b) When (b) an When employee’s an employee’s performance performance or conduct or conduct does not does warrant not warrant giving an giving an increaseincrease in accordance in accordance with thewith consideration the consideration period indicated period indicated in the schedule, in the schedule, the the increaseincrease shall beshall withheld be withheld and theand employee the employee shall beshall informed be informed in advance in advance of the of the reasonsreasons therefor.therefor. The increase The increase shall beshall givenbeasgiven soonas assoon the employee as the employee has has adequately adequately demonstrated demonstrated consistently consistently satisfactory satisfactory improvement. improvement. In such In cases, such the cases, the length of length the next of the consideration next consideration period shall period beshall the period be the indicated period indicated on the schedule on the schedule for that for wage thatlevel. wageThis level. period This shall period beshall shortened be shortened if the improvement if the improvement in job in job performance performance by the employee by the employee has been hasgreater been greater than usual thanduring usual that during period. that period. (c) (c) When an When employee an employee with seniority with seniority service service of two years of twooryears less has or less nothas not meritedmerited a wage aincrease wage increase for two full for two consecutive full consecutive consideration consideration periods,periods, the employee the employee shall then shall either thenbe either transferred be transferred to othertowork other forwork which forqualified, which qualified, if available, if available, or or dismissed dismissed after final after notice finalhas notice been hasgiven. been given.

85

85

GENERAL

(d)(d) When When anan employee employee with with more more than than two two years years of of seniority seniority service service does does notnot develop develop thethe ability ability to to meet meet completely completely thethe requirements requirements of of anan occupation occupation butbut performs performs work work assigned assigned well well enough enough to to bebe retained, retained, wage wage treatment treatment appropriate appropriate to to performance performance shall shall bebe granted granted butbut thethe employee employee shall shall notnot receive receive thethe maximum maximum wage. wage. If qualified If qualified to to progress progress in in other other work, work, thethe employee employee shall shall bebe transferred transferred if an if an opportunity opportunity becomes becomes available. available. 3.09 3.09 Wage Wage Reduction Reduction Other Other Than Than Transfer Transfer The The basic basic wage wage rate rate of of anan employee employee shall shall bebe subject subject to to reduction reduction forfor unsatisfactory unsatisfactory performance performance of of duty, duty, unsatisfactory unsatisfactory personal personal conduct conduct oror action action which which can can bebe proven proven to to bebe detrimental detrimental to to thethe interests interests of of thethe Company. Company. 3.10 3.10 Transfer Transfer ToTo AnAn Occupation Occupation Having Having the the Same Same Wage Wage Maximum Maximum (See (See paragraph paragraph 3.13 3.13 forfor transfer transfer due due toto disability) disability) (a)(a) AllAll regular regular employees employees transferred other occupations having same wage transferred to to other occupations having thethe same wage maximum shall placed new wage schedule wage rate paid when maximum shall bebe placed onon thethe new wage schedule at at thethe wage rate paid when transferred with credit number months that rate. transferred with fullfull credit forfor thethe number of of months at at that rate. 3.11 Advancement Advancement Occupation Having a Higher Wage Maximum 3.11 toto anan Occupation Having a Higher Wage Maximum employees who are advanced occupation having a higher maximum (a)(a) AllAll employees who are advanced to to anan occupation having a higher maximum receive a promotional increase.The The method determining this increase willwill receive a promotional increase. method of of determining this increase willwill normally accordance with following procedure: normally bebe in in accordance with thethe following procedure: Determine where employee’s current pay falls wage (1)(1) Determine where thethe employee’s current pay falls onon thethe wage progression guide which they are being advanced.The The promotional progression guide of of thethe jobjob to to which they are being advanced. promotional increase amount shown next step wage guide increase is is thethe amount shown asas thethe next fullfull step onon thethe wage guide butbut notnot to to exceed maximum new job. exceed thethe maximum of of thethe new job. employee may accorded additional treatment above, (b)(b) AnAn employee may bebe accorded additional treatment to to thethe above, depending upon circumstances individual case. depending upon thethe circumstances of of thethe individual case.

8686

GENERAL

3.12 Transfer 3.12 Transfer To An Occupation To An Occupation Having A Having LowerAWage LowerMaximum Wage Maximum (See paragraph (See paragraph 3.13 for 3.13 transfer for transfer due to disability) due to disability) (a) For (a) Reasons For Reasons Other Than Other A Surplus Than A Surplus Condition Condition - When any employee is - When any employee is transferred to an occupation a lower maximum for anyother reason other transferred to an occupation having ahaving lower maximum for any reason than a than a surplus condition, case beon treated on itsand merits and an appropriate surplus condition, the casethe shall be shall treated its merits an appropriate adjustment may be made after aappraisal careful appraisal of the individual’s in the new adjustment may be made after a careful of the individual’s value in value the new position.position. (b) To A Due To A Surplus Condition it is necessary of a surplus (b) Due Surplus Condition - When it- When is necessary becausebecause of a surplus to transfer an employee to another occupation, the Company will endeavor conditioncondition to transfer an employee to another occupation, the Company will endeavor the transfer to an occupation with a maximum is notthe below the to make to themake transfer to an occupation with a maximum which is which not below employee’s basic wage rate.this Where can be done there be no reduction in employee’s basic wage rate. Where can this be done there shall be shall no reduction in the employee’s basic wage but the employee’s on the new wage the employee’s basic wage rate but rate the employee’s progressprogress on the new wage be appropriate to experience and in the new occupation. scheduleschedule shall be shall appropriate to experience and value in value the new occupation. When When an employee is transferred to an occupation with maximum a wage maximum lower an employee is transferred to an occupation with a wage lower than the than the employee’s basic wage rate, adjustments as follows: employee’s basic wage rate, adjustments shall be shall madebe asmade follows: (1)Than Less of Seniority - If the employee’s basic wage (1) Less 10Than Years10ofYears Seniority Service -Service If the employee’s basic wage not the exceed new wage maximum more the of amount rate doesrate notdoes exceed new the wage maximum by more by than the than amount the of the stepnew on the new wage schedule, a reduction to the new wage maximum last steplast on the wage schedule, a reduction to the new wage maximum made fourafter weeks the transfer. However, if the employee’s shall be shall madebe four weeks theafter transfer. However, if the employee’s basic basic wage rate exceeds new wage maximum more the of amount wage rate exceeds the new the wage maximum by more by than the than amount the of the stepnew on the new wage schedule, the employee’s be reduced by last steplast on the wage schedule, the employee’s rate shallrate be shall reduced by the of amount of this fourafter weeks the transfer and thereafter the amount this step fourstep weeks theafter transfer and thereafter by a likeby a like amount at of theeach end six of each six until months until it coincides new wage amount at the end months it coincides with the with new the wage maximum. Eventhe though the last reduction to be is less the full step, maximum. Even though last reduction to be made is made less than the than full step, it shall not be made until six following months following date of the previous it shall not be made until six months the date the of the previous reduction. reduction. 10 or MoreofYears of Seniority - There be no reduction (2) 10 (2) or More Years Seniority Service -Service There will be nowill reduction in pay in pay for an employee (10) of seniority net credited service for for an employee with ten with (10) ten years or years more or of more seniority net credited service for of thirty-six (36) following months following the effective date of such a period aofperiod thirty-six (36) months the effective date of such downgrade. Thereafter adjustments be in accordance with (b)(1) above. downgrade. Thereafter adjustments shall be shall in accordance with (b)(1) above. 3.13

3.13 Transfers For Reasons of Disability Transfers For Reasons of Disability

(a) it When it is necessary of physical as indicated by medical (a) When is necessary becausebecause of physical disabilitydisability as indicated by medical to transfer any employee to occupation, another occupation, the Company will endeavor authorityauthority to transfer any employee to another the Company will endeavor the transfer to an occupation with a maximum is notthe below the to make to themake transfer to an occupation with a maximum which is which not below employee’s basic wage rate. this Where can be done there be no reduction in employee’s basic wage rate. Where can this be done there shall be shall no reduction in the employee’s basic wage but the employee’s in the new wage the employee’s basic wage rate but rate the employee’s progressprogress in the new wage be appropriate to experience and in the new occupation. scheduleschedule shall be shall appropriate to experience and value in value the new occupation.

87

87

GENERAL

(b) (b) If Ifit itisisdefinitely definitelyestablished establishedthat thatregular regularemployees employeesare areincapable incapableofof performing performingthe theduties dutiesofoftheir theirjob jobclassification classificationbecause becauseofofananinjury injurysustained sustainedininthe the employ employofofthe theCompany Companyororthat thatregular regularemployees employeeshaving havingtwenty twenty(20) (20)orormore moreyears years ofofseniority seniorityservice serviceare areincapable incapableofofperforming performingthe theduties dutiesofoftheir theirjob jobclassification classification because becauseofofa adisability disabilityororinfirmity infirmityarising arisingfrom fromnatural naturalcauses, causes,and andare areassigned assignedtotoa a job jobwith witha alower lowerwage wagemaximum maximumwithin withintheir theirability abilitytotoperform, perform,there therewill willbebenono reduction reductioninintheir theirbasic basicrate rateofofpay. pay. (c)(c) When Whenthe thetransfer transferdoes doesnot notmeet meetthe theconditions conditionsdescribed describedinin Paragraph Paragraph(b) (b)above, above,the thebasic basicwage wagerate rateshall shallnot notchange changeasaslong longasasthe the employee’s employee’sbasic basicwage wagerate rateexceeds exceedsthe themaximum maximumrate rateofofthe thejob jobtotowhich which transferred. transferred. (d) (d) Computation Computationofofovertime overtimeand anddifferential differentialrates ratesshall shallbebebased basedononthe the employee’s employee’sbasic basicwage wagerate. rate. 3.14 3.14 Changes ChangesInInRates RatesofofPay Pay Effective EffectiveJanuary January1,1,2005: 2005: Changes Changesininemployee employeerates ratesofofpay payshall shallbecome becomeeffective effectiveononthe thedate datethat thatthe the change changeisisscheduled. scheduled.However, However,nonochange changeininrate rateofofpay payforforwage wageprogression progressionshall shall bebemade madewhen whenananemployee employeeisisabsent absentatatthe thebeginning beginningofofthe thescheduled scheduledwork workweek week because becauseofofa asickness sicknessororaccident accidentbenefit benefitcase caseunder underthe theEmployee’s Employee’sBenefit BenefitPlan, Plan, orora aleave leaveofofabsence. absence.InInsuch suchcase caseananincrease increaseshall shallbecome becomeeffective effectiveononthe thedate date the theemployee employeereturns returnstotowork, work,full fullororpart parttime. time.Refer RefertotoParagraph Paragraph3.08 3.08forforpossible possible extension extensionofofdate datedue duetotoextended extendedabsence. absence. 3.15 3.15 Pay PayDay Day Effective EffectiveJanuary January1,1,2005: 2005: (a) (a) Employees Employeesshall shallbebepaid paidevery everyother otherFriday Fridayforforservices servicesrendered renderedthe the previous previoustwo twoweeks. weeks. (b) (b) When Whena aCompany-recognized Company-recognizedholiday holidayfalls fallsononFriday, Friday,employees employeesshall shallbebe paid paidononthe thepreceding precedingThursday. Thursday. 3.16 3.16 Reserved Reservedfor forFuture FutureUse Use 3.17 3.17 Minimum MinimumWork WorkTime Time (a) (a) Initial InitialCall-Outs Call-Outs- When - Whenananemployee employeeisiscalled calledout outinitially initiallyforforduty dutyduring duringnonnonscheduled scheduledhours hoursnot notcontinuous continuouswith withthe theemployee’s employee’sregular regularschedule scheduleofofhours hoursand and such suchcall-outs call-outsoccur: occur: (1) (1) between between6 6A.M. A.M.and andmidnight, midnight,the theminimum minimumwork worktime timepaid paidforforshall shallbebe two twohours hoursatatthe theappropriate appropriateovertime overtimerate. rate.

8888

GENERAL

(2) between (2) between midnight midnight and 6 A.M., andthe 6 A.M., minimum the minimum work timework paidtime for shall paid be for shall be two hourstwo at hours the appropriate at the appropriate overtime overtime rate plus rate two plus hourstwo at hours straightattime. straight time. (b) Holiday (b) Call-Outs Holiday Call-Outs - When an employee outfor initially foraduty on a - When an employee is called is outcalled initially duty on Company-recognized holiday, the employee’s for the Company-recognized holiday, within thewithin employee’s scheduleschedule for the week andweek and such call-outs such call-outs occur: occur: (1) that Within that which would ordinarily be the employee’s normal working (1) Within which would ordinarily be the employee’s normal working the minimum paid be for two shallhours be two at of thetime rateand of time and hours thehours minimum work timework paidtime for shall at hours the rate in to addition to theday’s normal payholiday. for the holiday. one-half one-half in addition the normal payday’s for the (2) those Beyond those hours normally considered the employee’s normal working (2) Beyond hours normally considered the employee’s normal working hours, the minimum paid be for two shallhours be two at of thedouble rate of double hours, the minimum work timework paidtime for shall at hours the rate and one-half. If such call-outs occur between andthe 6 A.M., the time and time one-half. If such call-outs occur between midnight midnight and 6 A.M., shallan include an additional straight time. minimumminimum paid shallpaid include additional two-hourstwo-hours at straightattime. (c) Subsequent which terminate the two-hour period paid (c) Subsequent Call-OutsCall-Outs which terminate within thewithin two-hour period paid for as a for as a shall be considered as compensated for by payment for the initial call-out. minimum,minimum, shall be considered as compensated for by payment for the initial call-out. part of any suchwhich call-out which beyond extendsthe beyond thepaid period paid That partThat of any such call-out extends period for as a for as a shall be compensated at the straight-time, and one-half, minimumminimum shall be compensated for at thefor straight-time, time and time one-half, double double time ortime double and one-half rate, as appropriate. The provisions for minimum time or double and time one-half rate, as appropriate. The provisions for minimum again apply when a subsequent call-outafter occurs the expiration payment payment again apply when a subsequent call-out occurs the after expiration of the of the period paid for as a minimum. two-hourtwo-hour period paid for as a minimum. (d) Non-scheduled dayan - When an employee is assigned to awork (d) Non-scheduled day - When employee is assigned to work on non-on a nonscheduled or on a Company-recognized holiday the minimum scheduled day or onday a Company-recognized holiday the minimum work timework paidtime paid shall(4) behours four (4) at the appropriate rate. shall be four at hours the appropriate overtime overtime rate. 3.18

3.18 Bi-Lingual Differential (All Titles) Bi-Lingual Differential (All Titles)

Employees on bi-lingual Employees on bi-lingual titles of: titles of: Service Representative – Spanish Service Representative – Spanish Center Center Telemarketing – Spanish Telemarketing SpecialistSpecialist – Spanish Center Center willareceive a fixed differential in theof amount of fivedollars ($5.00)per dollars will receive fixed differential in the amount five ($5.00) day. per day. 3.19 Differentials for Evening and Night Work - Regular Employees 3.19 Differentials for Evening and Night Work - Regular Employees 1 (a) Eligibility - A ten(10%) percent (10%) differential (a) Eligibility - A ten percent differential shall be1 paid shalltobeallpaid employees to all employees who, as part who,ofastheir partbasic of their work basic week, work work week, regular workweekly regularnight weekly assignments, night assignments, regular daily regular night daily assignments night assignments or rotating orevening rotating or evening night assignments or night assignments any part any part of which of falls which between falls between the hoursthe of hours 7:00 P.M. of 7:00 andP.M. 6:00and A.M.6:00 A.M.

1 1 Differential Differential calculationcalculation is 10% of either is 10% theofweekly either the basic weekly wagebasic rate (“Fixed”) wage rateor(“Fixed”) the dailyorbasic the daily wagebasic wage rate (“Nightly”). rate (“Nightly”).

89

89

GENERAL

(b)(b) Regular RegularNight NightAssignments Assignments– – RegularWeekly WeeklyNight NightAssignment Assignment- Any - Anyeligible eligibleemployee employeewho whois isscheduled scheduled 1.1. Regular worka abasic basicwork workweek weekcomposed composedofofatatleast leastfive five(5)(5)evening eveningorornight night totowork sessionsforfora aperiod periodofofthree three(3)(3)orormore moreconsecutive consecutivemonths monthsis isdeemed deemedtoto sessions workingsuch suchsessions sessionsasasa aregular regularnight nightassignment assignmentunder underParagraph Paragraph bebeworking andwill willbebeeligible eligibletotoreceive receivea aweekly weekly(or(or“fixed”) “fixed”)differential. differential. (a)(a)and RegularDaily DailyNight NightAssignment Assignment– –Any Anyeligible eligibleemployee employeewho whois isscheduled scheduledtoto 2.2. Regular worka abasic basicwork workweek weekcomposed composedofofatatleast leastone onebut butless lessthan thanfive fiveevening evening work nightsessions sessionsforfora aperiod periodofofthree threeorormore moreconsecutive consecutivemonths monthsis isdeemed deemed orornight workingsuch suchsessions sessionsasasa aregular regulardaily dailynight nightassignment assignmentunder under totobebeworking paragraph(a)(a)and andwill willbebeeligible eligibletotoreceive receivea anightly nightlydifferential. differential. paragraph RotatingNight NightAssignment Assignment- Any - Anyeligible eligibleemployee employeewho whois isscheduled scheduledtotowork worka a (c)(c) Rotating basicwork workweek weekcomposed composedofofatatleast leastone one(1)(1)but butless lessthan thanfive five(5)(5)evening eveningorornight night basic sessions,ororwho whois isscheduled scheduledtotowork worka abasic basicwork workweek weekcomposed composedofofevening eveningand and sessions, nightsessions sessionsforfora aperiod periodofofless lessthan thanthree three(3)(3)consecutive consecutivemonths, months,is isdeemed deemedtoto night workinga arotating rotatingnight nightassignment assignmentunder underParagraph Paragraph(a)(a)and andwill willbebeeligible eligibletoto bebeworking receivea anightly nightlydifferential. differential. receive TimeOff, Off,Illness, Illness,Vacation Vacation (d)(d) Time Wheneligible eligibleemployees, employees,who whoare areononregular regularnight nightassignments assignmentshave have (1)(1) When timeoff, off,they theyshall shallreceive receivethe thedifferential. differential. time Wheneligible eligibleemployees employeesonona arotating rotatingnight nightassignment assignmentbasis basisororthose thoseonon (2)(2) When specialassignments assignmentsare areoffoffbybypermission permissionororbecause becauseofofillness illnessororvacation, vacation, special theyshall shallnot notreceive receivethe thedifferential. differential.Such Suchemployees employeesshall shallbebeentitled entitledtotothe the they differentialwhen whenexcused excusedfrom fromduty dutyonona aCompany-recognized Company-recognizedholiday. holiday. differential TemporaryChanges ChangesininAssignments Assignments (e)(e) Temporary ChangetotoNight NightAssignment Assignment- An - Anemployee employeetemporarily temporarilyassigned assignedtotoa a (1)(1) Change nightsession sessiontototake takethe theplace placeofofone onepreviously previouslysosoassigned assignedwho whois isoffoffduty, duty, night shallreceive receiveregular regularovertime overtimetreatment treatmentatatthe therate rateofoftime timeand andone-half one-halfforfor shall thefirst firstnight nightsosoworked; worked;and andif ifassigned assignedtotowork workcontinuously continuouslythereafter thereafterforfora a the periodofofone onenight nightorormore, more,shall shallreceive receivethe thenightly nightlydifferential differentialforforeach eachnight night period worked. sosoworked. ChangetotoDay DayAssignment Assignment- When - Whenthe theneeds needsofofthe thebusiness businessrequire requirethat that (2)(2) Change employeeregularly regularlyassigned assignedtotoa anight nightsession sessionbebetemporarily temporarilyassigned assignedtoto ananemployee daysessions, sessions,night nightdifferential differentialshall shallbebecontinued continuedforfora aperiod periodnot nottotoexceed exceedtwo two day weeksofofthe theassignment. assignment. weeks

9090

GENERAL

3.203.20 Out Out of State of State Differential Differential Regular Regular employees employees who who are required are required by the by Company the Company to attend to attend out-of-state out-of-state training, training, conference conference sessions sessions or assigned or assigned to work to work where where overnight overnight lodging lodging is is required required will be willpaid be paid a twenty a twenty dollar dollar ($20.00) ($20.00) differential differential for each for each overnight. overnight. 3.213.21 Differential Differential Overtime Overtime When When a regular a regular employee employee works works overtime overtime and and in the in same the same weekweek is paid is paid a a differential differential for working for working evenings evenings or nights, or nights, an additional an additional amount amount representing representing differential differential overtime overtime will be willpaid. be paid. ThisThis is computed is computed by 1)bydividing 1) dividing the amount the amount of of differential differential by the by normal the normal hours hours in the in work the work week, week, 2) multiplying 2) multiplying this result this result by the by the premium premium portion portion of the of overtime the overtime hours. hours. ThisThis results results in the in following the following formula: formula: Amount Amount of Differential÷ of Differential÷ normal hours in work x premium portion of overtime normal hours in work x premium portion of overtime for for week. week. Performing Support Functions 3.223.22 Performing Support Functions Company if business needs require, designate a qualified bargaining The The Company may,may, if business needs require, designate a qualified bargaining unit unit employee to perform support functions as distributing coordinating employee to perform support functions suchsuch as distributing work,work, coordinating workwork activities carrying out administrative duties in addition to their normal activities and and carrying out administrative duties in addition to their normal workwork functions schedules. assignment willmade be made a rotational functions and and workwork schedules. The The assignment will be on aon rotational basisbasis by seniority those employees volunteer the Company by seniority fromfrom those employees who who volunteer and and who who the Company determines are qualified available for such assignment. determines are qualified and and available for such assignment. Employees willassigned be assigned forless no less full session nor more Employees will be for no thanthan one one full session nor more thanthan sixty-sixtyfive (65) per assignment. no case an employee be assigned five (65) workwork daysdays per assignment. In noIncase shallshall an employee be assigned for for a total of more sixty-five in a twelve month period a total of more thanthan sixty-five (65) (65) workwork daysdays in a twelve (12) (12) month period regardless of number the number of assignments, inclusive of assignments any assignments to peer regardless of the of assignments, inclusive of any to peer training – in Headquarters, Commercial Marketing Field, Plant. training – in Headquarters, Commercial and and Marketing Field, and and Plant. no event assigned employee any involvement in discipline, In noInevent shallshall suchsuch assigned employee havehave any involvement in discipline, or or progression increases, performance evaluations or making judgments regarding progression increases, performance evaluations or making judgments regarding employees’ performance, nor shall assigned employee access otherother employees’ performance, nor shall suchsuch assigned employee havehave access to to personnel folders, payroll records or other personnel-related documents or reports. personnel folders, payroll records or other personnel-related documents or reports. An employee so temporarily assigned will receive a special compensation payment An employee so temporarily assigned will receive a special compensation payment of seven dollars fifty cents ($7.50) per session. of seven dollars and and fifty cents ($7.50) per session. Service Termination Payments 3.233.23 Service Termination Payments Services Terminated by Company the Company Company two weeks (a) (a) Services Terminated by the - The- The Company shallshall give give two weeks notice or wages in of lieunotice of notice to regular fullpart-time or part-time employees notice or wages in lieu to regular full or employees with with moremore six months of seniority service, whose services arebetoterminated be terminated thanthan six months of seniority service, whose services are to only only in in those cases in which the employee is terminated for unsatisfactory or minor those cases in which the employee is terminated for unsatisfactory workwork or minor misdemeanor subsequent to trial the period. trial period. Wages in of lieunotice of notice be paid misdemeanor subsequent to the Wages in lieu shallshall be paid as follows: as follows:

91 91

GENERAL

(1) Two (1) weeks’ Two weeks’ pay ifpay lessif than less one thanweek’s one week’s noticenotice is given is given by thebyCompany. the Company. (2) One (2) week’s One week’s pay ifpay oneifweek one week but less but than less two thanweeks’ two weeks’ noticenotice is is givengiven by thebyCompany. the Company. (N)

(N) (b)

(b) Wages Wages in lieuinoflieu unused of unused accrued accrued vacation vacation shall shall be paid be ifpaid services if services are are terminated terminated prior prior to a vacation to a vacation assignment assignment only in only those in those casescases in which in which wages wages in in lieu oflieu notices of notices are not which the employee is terminated for for arepaid not and paidinand in which the employee is terminated unsatisfactory work work or minor misdemeanor subsequent to thetotrial If an If an unsatisfactory or minor misdemeanor subsequent theperiod. trial period. employee is eligible for either wages in lieuinoflieu notice or wages in lieuinoflieu vacation, employee is eligible for either wages of notice or wages of vacation, the larger amount shall shall be paid. Payment for unused accrued vacation will bewill be the larger amount be paid. Payment for unused accrued vacation computed basedbased on theonchart below. To determine the number of “accrued” computed the chart below. To determine the number of “accrued” current year vacation hourshours for employees who have completed at least six months current year vacation for employees who have completed at least six months of service and who to be to paid lieuinof, see chart:chart: of service and are whoeligible are eligible be in paid lieu of,the seefollowing the following MonthMonth AnnualAnnual Eligible Vacation HoursHours Eligible Vacation Employee aboveabove for number of eligible weeks)weeks) Employee (See eligibility (See eligibility for number of eligible 25 Days 20 Days 15 Days 10 Days LeavesLeaves 5 Days5 Days 10 Days 15 Days 20 Days 25 or Days or Company Company or or or or or or or or 5 Weeks 5 Weeks (200 Hours) 4 Weeks 3 Weeks 2 Weeks 1 Week or or 1 Week 2 Weeks 3 Weeks 4 Weeks (200 Hours) (40 (40 (80 (80 (120 (120 (160 (160 Hours)Hours)Hours)Hours)Hours)Hours)Hours)Hours) (Credited (Credited Months) Number of "Earned" Current Year Vacation HoursHours Months) Number of "Earned" Current Year Vacation Jan. (1) 3 7 17 17 Jan. (1) 3 7 10 10 13 13 Feb. (2) 7 33 33 Feb. (2) 7 13 13 20 20 27 27 Mar. (3) 50 50 Mar. (3) 10 10 20 20 30 30 40 40 Apr. (4) 67 67 Apr. (4) 13 13 27 27 40 40 53 53 May (5) 83 83 May (5) 17 17 33 33 50 50 67 67 Jun. (6) 100 100 Jun. (6) 20 20 40 40 60 60 80 80 Jul. (7)Jul. (7) 23 23 47 47 70 70 93 93 117 117 Aug. (8) Aug. (8) 27 27 53 53 80 80 107 107 133 133 Sep. (9) Sep. (9) 30 30 60 60 90 90 120 120 150 150 Oct. (10) Oct. (10) 33 33 67 67 100 100 133 133 167 167 Nov. (11) Nov. (11) 37 37 73 73 110 110 147 147 183 183 Dec. (12) Dec. (12) 40 40 80 80 120 120 160 160 200 200

92 92

GENERAL

- Regular full or part-time employees Services (c) Services Terminated Terminated by Employees by Employees - Regular full or part-time employees with more months of seniority serviceservice are expected to givetotwo weeks’ withthan moresixthan six months of seniority are expected give two weeks’ notice notice when voluntarily terminating serviceservice with thewith Company. Employees who who when voluntarily terminating the Company. Employees resign resign after two weeks’ notice notice shall receive wageswages in lieu of unused accrued after two weeks’ shall receive in lieu of unused accrued vacation based based on the on chart vacation theabove. chart above.

(C)

(C) (c)

(N)

(N) (d)

(N)

(N) (e)

(N)

(N) (f)

If(d)an employee dies, isdies, laid off, or exits business with voluntary If an employee is laid off, orthe exits the business with voluntary separation payments due to due a surplus before before receiving his/herhis/her unusedunused vacation for separation payments to a surplus receiving vacation for the vacation year, payment in lieu of vacation will be will made all unused vacation the vacation year, payment in lieu of vacation be for made for all unused vacation time totime the employee or employee’s estate estate in the event death. to the employee or employee’s in the of event of death. If(e)an employee retires retires and exits business before before receiving his/herhis/her If an employee andthe exits the business receiving unusedunused vacation for the for vacation year, payment in lieu of vacation will be will made vacation the vacation year, payment in lieu of vacation be for made for all unused vacation time attime the time the employee’s retirement. all unused vacation at theoftime of the employee’s retirement. An leavingleaving the Company for reasons other than in this in this (f) employee An employee the Company for reasons otherspecified than specified Article Article shall receive payment in lieu of any of unused portionportion of the vacation for which shall receive payment in lieu any unused of the vacation for which such employee is eligible based based on the on accrual schedule in Article 3.10 (b). such employee is eligible the accrual schedule in Article 3.10 (b). 4.

4.HOLIDAY HOLIDAY PRACTICE PRACTICE

Company-Recognized Holidays 4.01 4.01 Company-Recognized Holidays (a) The Company recognizes the following holidays which are to be (a) The Company recognizes the following holidays which are to be observed so designated The Federal Government: observed on the on daythe soday designated by Theby Federal Government: New Year’s New Year’s Day Day President’s President’s Day Day Good Friday Good Friday Memorial Memorial Day Day Independence Independence Day Day

Labor Day Labor Day Columbus Columbus Day Day Thanksgiving Thanksgiving Day Day DayAfter Thanksgiving DayAfter Thanksgiving Day Day Christmas Christmas Day Day

(b) a Company recognized on Saturday, (b) When aWhen Company recognized holidayholiday falls onfalls Saturday, holidayholiday treatment be accorded those regular employees who are scheduled to treatment shall beshall accorded those regular employees who are scheduled to work on the either the designated or the recognized work on either designated holidayholiday or the recognized holidayholiday but an but an employee not receive treatment both days. employee will notwill receive holidayholiday treatment for bothfordays. On Sunday 4.02 4.02 On Sunday a Company-recognized on a Sunday, the following Monday When aWhen Company-recognized holidayholiday falls onfalls a Sunday, the following Monday be considered the holiday. shall beshall considered as the as holiday. Holiday Worktime 4.03 4.03 Holiday Worktime PeriodPeriod overtime workduring time during any of the twenty-four (24) hour HolidayHoliday overtime work iswork workistime any part of part the twenty-four (24) hour from midnight of the day preceding the holiday to midnight period period from midnight of the day preceding the holiday to midnight of the of the Company-recognized otherthe than the holiday tour hours. Company-recognized holidayholiday other than holiday tour hours.

93

93

GENERAL

4.04 4.04 Excused ExcusedAbsence AbsencePeriod Period When Whenwork workrequirements requirementspermit permitan anemployee employeetotobe beabsent absentby bypermission permissionwithout without pay payfor fornot notmore morethan thanseven seven(7) (7)consecutive consecutivecalendar calendardays daysand andwhen whensuch such excused excusedabsence absenceisisadjacent adjacenttotoororincludes includesaaCompany-recognized Company-recognizedholiday, holiday,the the employee employeewill willreceive receiveholiday holidaypay. pay. 4.05 4.05 Extended ExtendedSickness SicknessororLeave LeaveofofAbsence Absence An Anemployee employeeon onextended extendedsickness sicknesswithout withoutpay, pay,ororleave leaveofofabsence, absence,during duringaa period periodwhich whichincludes includesaaholiday holidaywill willnot notbe bepaid paidfor forthe theholiday. holiday. 5.5. VACATIONS VACATIONS 5.01 5.01 Vacation VacationAllowance Allowance (a) (a) Eligibility Eligibility- -AAvacation vacationwith withnormal normalpay pay(basic (basicweekly weeklywage wagerate rateincluding including any anyfixed fixeddifferential) differential)shall shallbe begiven givenannually annuallytotoeach eachregular regularemployee employeeininaccordance accordance with withthe thefollowing followingallowances: allowances: *(1) *(1) One Onecalendar calendarweek weekafter aftercompletion completionofofsix sixmonths monthsofofcontinuous continuous seniority seniorityservice. service. *(2) *(2) Two Twocalendar calendarweeks weeksafter aftercompletion completionofoftwelve twelvemonths monthsofof continuous continuousseniority seniorityservice, service,provided providedthat thatififterms termsofofemployment employmentofofsix six months monthsand andtwelve twelvemonths monthsare areboth bothcompleted completedininthe thesame samecalendar calendaryear, year, only onlytwo twoweeks weeksofofvacation vacationwill willbe begranted, granted,with withthe thesecond secondweek weektotobe be taken takenafter aftercompletion completionofoftwelve twelvemonths monthsofofcontinuous continuousseniority seniorityservice. service. The Thefirst firstweek weekmay maybe betaken takenanytime anytimeafter aftercompletion completionofofsix sixmonths monthsofof continuous continuousseniority seniorityservice. service. (3) (3) Three Threecalendar calendarweeks weeksduring duringthe thecalendar calendaryear yearininwhich whichseven seven years yearsofofseniority senioritynet netcredited creditedservice serviceare arecompleted, completed,and andduring duringeach each subsequent subsequentcalendar calendaryear, year,until untilthe theyear yearininwhich whichfifteen fifteenyears yearsofofservice service are arecompleted. completed. (4) (4) Four Fourcalendar calendarweeks weeksduring duringthe thecalendar calendaryear yearininwhich whichfifteen fifteenyears years ofofseniority senioritynet netcredited creditedservice serviceare arecompleted, completed,and andduring duringeach each subsequent subsequentcalendar calendaryear, year,until untilthe theyear yearininwhich whichtwenty-five twenty-fiveyears yearsofof service serviceare arecompleted. completed. (5) (5) Five Fivecalendar calendarweeks weeksduring duringthe thecalendar calendaryear yearininwhich whichtwenty-five twenty-five years yearsofofseniority senioritynet netcredited creditedservice serviceare arecompleted, completed,and andduring duringeach each subsequent subsequentcalendar calendaryear. year. *If*Ifan anemployee employeebecomes becomeseligible eligiblefor foraavacation vacationweek weekunder under(1) (1)oror(2) (2)above, above,on onoror after afterDecember December1,1,such suchvacation vacationweek weekmay maybe betaken takenininthe thefollowing followingcalendar calendaryear, year, provided providedititisiscompleted completedprior priortotoApril April1,1,and andprior priortotothe thetaking takingofofany anyofofthe thecurrent current year’s year’svacation. vacation. Note: Note: The Thecalendar calendaryear, year,for forpurposes purposesofofdetermining determiningvacation vacationallowance, allowance,shall shall begin beginon onDecember December31 31and andend endon onthe thefollowing followingDecember December30. 30.

94 94

GENERAL

(b) (b)In Calendar In Calendar Weeks Weeks or Less or Less - Generally, - Generally, employees employees are required are required to take to take vacations vacations in calendar in calendar weeks. weeks. Under Under special special circumstances, circumstances, full-time full-time employees employees shallshall be allowed be allowed to take to take vacations, vacations, subject subject to work to work requirements, requirements, in periods in periods of less of less than than a calendar a calendar weekweek or toor start to start vacations vacations otherother than than at theatend the of end theofscheduled the scheduled workwork week. week. In such In such cases, cases, the allowance the allowance is theisnumber the number of work of work daysdays in thein the employee’s employee’s normal normal workwork weekweek (usually (usually five) five) for each for each calendar calendar weekweek of vacation. of vacation. (c) (c)No deduction No deduction be made the vacation allowance because of time shallshall be made fromfrom the vacation allowance because of time off off during the current for of any the following reasons: Leave of absence, during the current year year for any theoffollowing reasons: Leave of absence, time time off off by permission, temporary layoff, or absence due to accident or sickness. by permission, temporary layoff, or absence due to accident or sickness. A Company-recognized holiday notclassed be classed day of vacation when: (d) (d)A Company-recognized holiday shallshall not be as a as daya of vacation when: holiday occurs during an employee’s schedule a calendar (1) (1) SuchSuch holiday occurs during an employee’s schedule for afor calendar weekweek is taken as vacation. whichwhich is taken as vacation. A vacation period of less a calendar is adjacent to such (2) (2) A vacation period of less than than a calendar weekweek is adjacent to such holiday an employee’s schedule for week. that week. holiday withinwithin an employee’s workwork schedule for that Sickness or Accident Absences (e) (e)Sickness or Accident Absences During Vacation Period an employee becomes incapacitated (1) (1) During Vacation Period - If an- Ifemployee becomes incapacitated by by reason of sickness or accident during a vacation, no extra vacation period reason of sickness or accident during a vacation, no extra vacation period willallowed. be allowed. will be Immediately to Vacation - When an employee is absent on account (2) (2) Immediately PriorPrior to Vacation - When an employee is absent on account of sickness or accident disability onlast the scheduled last scheduled working day prior of sickness or accident disability on the working day prior to theto the vacation assignment, the employee be given a vacation recovery, vacation assignment, the employee shallshall be given a vacation afterafter recovery, subject to work requirements. rescheduling the calendar subject to work requirements. SuchSuch rescheduling shallshall be inbe theincalendar However, scheduled vacation, of week one week or more, year.year. However, whenwhen suchsuch scheduled vacation, of one or more, is in is in November or December it ispossible not possible to reschedule the vacation November or December and itand is not to reschedule the vacation in thein the current because of a sickness or accident absence continuing the end current year year because of a sickness or accident absence continuing to thetoend the year, the unused vacation be rescheduled the two first months two months of theofyear, the unused vacation may may be rescheduled in theinfirst of of the following calendar In such rescheduling, the employee the following calendar year.year. In such rescheduling, the employee losesloses seniority the assignment the new vacation period. seniority in theinassignment of theofnew vacation period. Accumulations - Employees notpermitted be permitted to omit a vacation in one (f) (f) Accumulations - Employees shallshall not be to omit a vacation in one forpurpose the purpose of having additional vacation allowance in a succeeding year year for the of having additional vacation allowance in a succeeding year,year, except as provided in paragraph (g) (h). and (h). except as provided in paragraph 5.01 5.01 (g) and

95 95

GENERAL

(g) (g)Day-At-A-Time Day-At-A-Time - Employees who are eligible for twofor weeks or moreor more - Employees who are eligible two weeks of vacation may use twouse weeks to be taken a day-at-a-time basis. basis. EligibleEligible of vacation may two weeks to be on taken on a day-at-a-time employees may designate two weeks in the current year oryear through the firstthe first employees may designate two weeks in the current or through full calendar week ofweek MayofofMay the following year asyear the as reserved week for day-for dayfull calendar of the following the reserved week at-a-time. Single Single vacation days prior the reserved week may granted to at-a-time. vacation daystoprior to the reserved weekbemay be granted to employees on the on basis the earliest request, subjectsubject to worktorequirements, employees theofbasis of the earliest request, work requirements, as determined by the by supervisor. Employees will have option to utilize as determined the supervisor. Employees willthe have the option to utilize vacation days, previously scheduled as partas of part theirof“reserve week”,week”, in one-in onevacation days, previously scheduled their “reserve half (1/2) increments subjectsubject to availability. halfday (1/2) day increments to availability. The fullThe week portions of the week have been a day-at-afullor week or portions of thethat week thatnot have notused beenon used on a day-at-atime basis the by time reserved week occurs must be taken the the timeby basis thethe time the reserved week occurs must be during taken during reserved week as scheduled. reserved week as scheduled. (h) Carry-Over - Employees who are eligible for twofor (2)two or more (h)Vacation Vacation Carry-Over - Employees who are eligible (2) or more weeks weeks of vacation in any in calendar year may in the following of vacation any calendar yearschedule may schedule in the following calendar year, by full week(s), a part of the vacation for which calendar year, by full week(s), a part of the vacation for they whichare they are eligibleeligible in the current calendar year, subject to the following terms: terms: in the current calendar year, subject to the following (1) In no case eligible employee schedule less than (1) In noshall caseanshall an eligible employee schedule lessone than one week ofweek vacation in any in calendar year. year. of vacation any calendar (2) Any week weeks of vacation “carried“carried over” from (2) Anyor week or weeks of vacation over”one from one calendar year into theinto next scheduled and taken laterno later calendar year themust nextbe must be scheduled and no taken than the firstthe fullfirst calendar week ofweek MayofofMay the year which than full calendar of theinto year into the which the week or weeks are carried over. over. week or weeks are carried (3) For all For weeks of vacation “carried“carried over” from calendar (3) all weeks of vacation over”one from one calendar year into theinto next, leastataleast like number of weeks of vacation for the for the year theatnext, a like number of weeks of vacation calendar year into which “carry-over” is shifted must also calendar year into the which the “carry-over” is shifted mustbealso be scheduled and taken laternothan firstthe fullfirst calendar week ofweek Mayof May scheduled and no taken laterthe than full calendar of the same of the year. same year. (i)

In Wages - An employee continuing in the employ of the of the (i)Equivalent Equivalent In Wages - An employee continuing in the employ Company shall not receive the equivalent of the vacation allowance in Company shall not receive the equivalent of the vacation allowance in wages.wages.

96

96

GENERAL

5.02 Scheduling 5.02 Scheduling Vacations Vacations (a)

Selection (a) Selection (1)

All (1)vacations All vacations are subject are subject to worktorequirements. work requirements.

(2) Vacations (2) Vacations shall beshall scheduled be scheduled by vocational by vocational groupsgroups or groups or groups which which must be must worked be worked in combination. in combination. A maximum A maximum numbernumber of people of people shall beshall be allowedallowed to schedule to schedule their vacations their vacations at one at time oneconsistent time consistent with work with work requirements. requirements. (3) The (3) controlling The controlling factor in factor the selection in the selection of two of weeks two weeks of the vacation of the vacation shall shall be seniority be seniority based based on seniority on seniority net credited net credited serviceservice provided provided the vacation the vacation is in is in calendar calendar weeks weeks exceptexcept as provided as provided in 5.02in(a)(7). 5.02 (a)(7). (4) For (4) employees For employees eligibleeligible to threetoorthree fouror weeks four weeks vacation, vacation, the third theweek third week shall beshall scheduled be scheduled in accordance in accordance with seniority with seniority after other afteremployees other employees have have been scheduled been scheduled for lesser for lesser vacation vacation allowances allowances to which to they whichare they eligible. are eligible. (5) For (5) employees For employees eligibleeligible to four to weeks four weeks vacation, vacation, the fourth the week fourthshall weekbeshall be scheduled scheduled in accordance in accordance with seniority with seniority after other afteremployees other employees have been have been scheduled scheduled for lesser for lesser vacation vacation allowances allowances to which to they whichare they eligible. are eligible. (6) For (6) employees For employees eligibleeligible to five to weeks five weeks vacation, vacation, the fifththe week fifthshall weekbeshall be scheduled scheduled in accordance in accordance with seniority with seniority after other afteremployees other employees have been have been scheduled scheduled for lesser for lesser vacations vacations to which to they whichare they eligible. are eligible. In suchIncases, such cases, it is it is expected expected that one that week onewill week be will scheduled be scheduled during during January, January, February, February, March,March, April, November April, November or December. or December. (7) At(7)any At time anyduring time during the selection the selection of vacation, of vacation, employees employees may designate may designate to to carry over carryweeks over weeks in accordance in accordance with 5.01 with(h). 5.01 The (h).week(s) The week(s) carriedcarried over from over from the current the current calendar calendar year shall yearbeshall considered be considered in consecutive in consecutive sequence sequence as the as the first, second, first, second, third, fourth, third, fourth, fifth week fifthselection week selection of the current of the current year’s year’s vacation vacation allowance allowance depending depending upon the upon number the number of weeks, of weeks, if any, ifthat any, have thatalready have already been been scheduled scheduled in the current in the current year and year theand number the number of weeks of weeks selected selected for carry-over. for carry-over. The weeks The weeks matched matched with those with carried those carried over shall overbeshall considered be considered in consecutive in consecutive sequence sequence as the as first, thesecond, first, second, third, fourth, third, fourth, fifth week fifthselection week selection of the following of the following year’s year’s vacation vacation allowance allowance depending depending upon the upon number the number of weeks of weeks matched. matched. (8) At(8)any At time anyduring time during the selection the selection of vacation, of vacation, employees employees may designate may designate two weeks two weeks to be reserved to be reserved if they ifwish theytowish taketovacation take vacation on a day-at-a-time on a day-at-a-time basis basis in accordance in accordance with 5.01 with(g)5.01 and(g) 5.02 and(a)5.02 (1)-(6). (a) (1)-(6).

97

97

GENERAL

(9) At(9)any At time anyduring time during the selection the selection of vacation, of vacation, employees employees may elect maytoelect to schedule schedule in advance in advance up to two up to fulltwo weeks full weeks of vacation of vacation for the for year theimmediately year immediately subsequent subsequent to the one to the under one consideration. under consideration. The week(s) The week(s) may bemay scheduled be scheduled throughthrough the firstthe fullfirst calendar full calendar week ofweek May.of The May.advanced The advanced week(s) week(s) scheduled scheduled shall beshall considered be considered as the as firstthe week(s) first week(s) selection selection for the for following the following year. year. (10) Not (10)more Notthan moretwo than weeks two weeks of the vacation of the vacation allowance allowance shall beshall taken be taken consecutively consecutively unlessunless work requirements work requirements permit.permit. (11) Vacations (11) Vacations shall beshall allowed be allowed during during entire year entiredependent year dependent on the on the conditions conditions previously previously outlined. outlined. (12) It(12) will not It will be not necessary be necessary for an employee for an employee to taketoalltake or part all or of part a of a vacation vacation prior toprior the granting to the granting of any of excused any excused absence. absence. (13) Scheduling (13) Scheduling of vacations of vacations will begin will by begin November by November 1st, and 1st, willand be will be completed completed by December by December 30th. 30th. (b) Vacations (b) Vacations At EndAt ofEnd Yearof- Year Vacations scheduled during during the entire - Vacations scheduled the week entire week in December which December 31 occurs on aday, weekMonday day, Monday in which 31 occurs on a week throughthrough Friday,Friday, may may be charged the vacation allowance for the either the current be charged againstagainst the vacation allowance for either current year oryear the or the following following year. year. (c) Additional for Holiday Vacation (c) Additional Day forDay Holiday Within Within Vacation PeriodPeriod - When- an additional When an additional day of day vacation is allowed because of a Company recognized holidayholiday of vacation is allowed because of a Company recognized occurring in an employee’s scheduled vacation, it may itbemay taken due occurring in an employee’s scheduled vacation, be with taken with due consideration for work and theand vacation selections of otherof other consideration forrequirements work requirements the vacation selections employees. employees. (d) Transferees - An employee transferred within the Company shall retain (d) Transferees - An employee transferred within the Company shall retain seniority commensurate with length of service exceptexcept that during the the seniority commensurate with length of service that during calendar year ofyear transfer selection of vacation shall not interfere with with calendar of transfer selection of vacation shall not interfere vacation choiceschoices recorded by other in the group to time vacation recorded byemployees other employees in the up group up tooftime of transfer. transfer. 5.03 5.03 Vacation Pay - Regular Part-Time Employees Vacation Pay - Regular Part-Time Employees For employees who were or before December 31, 1980 who For employees whohired wereon hired on or before December 31,and 1980 and who work aswork regular part-time employees weeklyweekly vacation payments shall beshall be as regular part-time employees vacation payments based based on the on average of the weekly amounts paid topaid themtoduring the third the average of the weekly amounts them during the third throughthrough sixth weeks’ period period prior toprior the vacation period period including any basic sixth weeks’ to the vacation including any basic wage rate increase in effect the time the vacation week, but thebut total wage rate increase in at effect at theoftime of the vacation week, the total weeklyweekly pay shall exceed their pay forpay 37-1/2 or 40 hours, as appropriate, paynot shall not exceed their for 37-1/2 or 40 hours, as appropriate, at theiratcurrent basic wage employees hired orhired rehired January 1, their current basic rate. wageFor rate. For employees or rehired January 1, 1981 and after, provisions of General, Paragraph 1.04 will apply. 1981 andthe after, the provisions of General, Paragraph 1.04 will apply.

98

98

GENERAL

6. SICKNESS 6. SICKNESS AND AND ACCIDENT ACCIDENT ABSENCES ABSENCES 6.01 6.01 ShortShort Period Period Sickness Sickness (a) General (a) General - A supervisor shall be notified of absence to sickness no later - A supervisor shall be notified of absence due todue sickness no later thanstart the of start the day’s scheduled work whenever time whenever possible. than the theofday’s scheduled work time possible. A regular or part-time employee (except and Customer Information (b) A(b) regular full orfull part-time employee (except Plant Plant and Customer Information Services as outlined in of 6.01 of Departmental and Working Practices) Services as outlined in 6.01 Departmental WageWage and Working Practices) shall shall receive normal pay for short periods of off time off occasioned duty occasioned by personal receive normal pay for short periods of time duty by personal sickness as indicated see(c) par. (c) which follows). sickness as indicated below.below. (Also (Also see par. which follows). During theyear first of year of seniority net credited service During the first seniority net credited service NoneNone During the second year of seniority net credited service During the second year of seniority net credited service Five working Five working days days Afteryears two years of seniority net credited service After two of seniority net credited service Ten working days during service Ten working days during each each service year. year. the of case of a part-time employee, the length the schedule the absent In theIncase a part-time employee, the length of theofschedule on theonabsent days involved shall be considered as constituting a working daypayment and payment days involved shall be considered as constituting a working day and shall be based the length the schedule the particular days for which shall be based on theonlength of theofschedule on theonparticular days for which payment is to be made. However, no shall case short shall short sickness payment is to be made. However, in no in case periodperiod sickness payments be made forportion that portion the absence extends one fullorday or payments be made for that of theofabsence whichwhich extends one full day beyond consecutive calendar more more beyond sevenseven consecutive calendar days.days. (c) Consideration of Payment For Absence Beyond Ten Days It is understood (c) Consideration of Payment For Absence Beyond Ten Days - It is -understood that consideration be given to payment for necessary incidental sickness that consideration will bewill given to payment for necessary incidental sickness absence beyond ten in days in a service the circumstances warrant. absence beyond ten days a service year, year, wherewhere the circumstances warrant. Important factors in cases such cases the record past record of attendance, Important factors in such wouldwould be thebepast of attendance, lengthlength of of service andnumber the number and duration of Benefit Plan absences. service and the and duration of Benefit Plan absences. A Company-recognized holiday is treated as aofday of sickness (d) A(d) Company-recognized holiday is treated as a day sickness when:when: (1) holiday the holiday falls on a scheduled working day on which the employee is (1) the falls on a scheduled working day on which the employee is required to and workisand is absent because of sickness onday. that day. required to work absent because of sickness on that (2) holiday the holiday falls on a scheduled working day on which the employee is (2) the falls on a scheduled working day on which the employee is not required to and workisand is absent because of sickness the entire not required to work absent because of sickness on theonentire afternoon or session the scheduled working day preceding andentire the entire afternoon or session of theofscheduled working day preceding and the morning or session the scheduled working day following the holiday. morning or session of theofscheduled working day following the holiday.

99

99

GENERAL

(e) No(e) deduction No deduction shall beshall made be from madethe from short theperiod short period sickness sickness allowance allowance of an of an employee employee for sickness for sickness on a Company-recognized on a Company-recognized holiday,holiday, temporary temporary layoff, layoff, excused excused absence, absence, or leave or of leave absence of absence during during the year; thebut year; a change but a change shall beshall be made in made the service in the service year onyear which on itwhich is computed, it is computed, in cases in where cases where all or part all or of part of the absence the absence is not credited. is not credited. 6.02 6.02 Disability Disability Benefits Benefits Employees Employees must refer musttorefer the SNET to the SNET Disability Disability Benefits Benefits Plan Summary Plan Summary Plan Plan Description Description (“Disability (“Disability Plan SPD”) Plan SPD”) for the for specific the specific eligibility eligibility requirements requirements that that must be must satisfied be satisfied for disability for disability benefitbenefit payments payments for each formedically-necessary each medically-necessary absence absence due to due sickness to sickness or accident or accident (on-the-job (on-the-job or non-job-related), or non-job-related), the the maximum maximum duration duration of benefits, of benefits, relapserelapse provisions, provisions, and any and other anyspecific other specific terms terms and conditions and conditions of the Plan. of the Plan. (a) Subject (a) Subject to the terms to the and terms conditions and conditions of the AT&T of the East AT&TDisability East Disability Benefits Benefits Program Program (AT&T(AT&T East Disability East Disability Program), Program), payments payments to eligible to eligible regularemployees regularemployees eligibleeligible to participate to participate in the AT&T in the East AT&TDisability East Disability Program Program whosewhose illness illness or injury or injury arises arises out of or outinofthe or course in the course of employment of employment shall begin shall on begin the on firstthe day first of day of absence; absence; payments payments to employees to employees whosewhose illness illness or injury or does injurynot does arise notout arise of or out of or in the course in the course of employment of employment shall begin shall on begin the on eighth the eighth calendar calendar day of day absence of absence as follows: as follows: (1) If term (1) Ifofterm employment of employment has been hasless been than less6 than months 6 months of benefits of benefits net net credited credited serviceservice - no payment. - no payment. (2) If term (2) Ifofterm employment of employment has been has6been months 6 months but lessbut than less2 than years2 of years of benefits benefits net credited net credited serviceservice - full pay - full 4 weeks, pay 4 weeks, half pay half 48pay weeks. 48 weeks. (3) If term (3) Ifofterm employment of employment has been has2been but less 2 but than less5 than years5 of years benefits of benefits net credited net credited serviceservice - full pay - full 8 weeks, pay 8 weeks, half pay half 44pay weeks. 44 weeks. (4) If term (4) Ifofterm employment of employment has been has5been but less 5 but than less15than years 15 of years of benefits benefits net credited net credited serviceservice - full pay - full 13pay weeks, 13 weeks, half pay half 39pay weeks. 39 weeks. (5) If term (5) Ifofterm employment of employment has been has15 been but 15 lessbut than less20than years 20 of years of benefits benefits net credited net credited serviceservice - full pay - full 26pay weeks, 26 weeks, half pay half 26pay weeks. 26 weeks. (6) If term (6) Ifofterm employment of employment has been has20 been but 20 lessbut than less25than years 25 of years of benefits benefits net credited net credited serviceservice - full pay - full 39pay weeks, 39 weeks, half pay half 13pay weeks. 13 weeks. (7) If term (7) Ifofterm employment of employment has been has25 been years 25 or years moreorofmore benefits of benefits net net credited credited serviceservice - full pay - full 52pay weeks. 52 weeks.

100

100

GENERAL

Pay is Pay defined is defined as the as employee’s the employee’s regularregular base pay, baseand pay, fixed anddifferentials fixed differentials (including (including bilingual), bilingual), and does andnot does include not include such things such things as payments as payments for for overtime, overtime, incentive incentive awardsawards or commissions. or commissions. BenefitBenefit payments payments will be will offset be offset by workers’ by workers’ compensation compensation benefits benefits paid. In paid. addition, In addition, because because Workers’ Workers’ Compensation Compensation payments payments are notare subject not subject to income to income tax, antax, additional an additional offset offset will be will made be during made during periodsperiods of full-pay of full-pay benefits benefits so thatso thethat employee’s the employee’s total total payment payment after taxes after istaxes equalis to equal the total to thelevel totaloflevel after-tax of after-tax incomeincome from base from base pay and pay fixed anddifferentials fixed differentials (including (including bilingual) bilingual) the employee the employee was eligible was eligible to to receivereceive before before the on-the-job the on-the-job illness illness or injury. or injury. An employee An employee hired under hired the under “Temporary” the “Temporary” employee employee classification classification will notwill be not be eligibleeligible for benefits for benefits under the under SNET the SNET Disability Disability Benefits Benefits Plan. Plan. (b) Successive (b) Successive PeriodsPeriods of Absence of Absence Due toDue Disabling to Disabling MedicalMedical Conditions: Conditions: If an employee If an employee returnsreturns to worktoafter workreceiving after receiving sickness sickness or accident or accident benefits, benefits, the the employee employee will again will be again eligible be eligible for the for fullthe 52 full week 52period week period of sickness of sickness or accident or accident benefits benefits once he/she once he/she has been hasback beentoback worktoon work theironnormal their normal work schedule work schedule with with no SNET no SNET Disability Disability Benefits Benefits Plan orPlan Workers’ or Workers’ Compensation Compensation payments payments for a for a period period of 26 consecutive of 26 consecutive weeks.weeks. If the employee If the employee returnsreturns to worktoand work is and absent is absent again due again to due a disabling to a disabling medicalmedical condition condition – whether – whether relatedrelated or not to or anot previous to a previous disabling disabling medicalmedical condition condition – – during during the firstthe 26first weeks 26 weeks after returning after returning to work, to the work, employee the employee will be will eligible be eligible only only for the for period the period of disability of disability benefits benefits remaining remaining under the under original the original 52 week 52period. week period. (c) Illness (c) Illness Other Benefits Other Benefits (IOB) (IOB) Payments Payments may bemay available be available for medically-required for medically-required time offtime dutyoffassociated duty associated with with a part-time a part-time return to return worktofollowing work following an absence an absence due to due extended to extended illness illness of at least of at least three months three months duration. duration. If approved, If approved, IOB payments IOB payments may bemay payable be payable for timefornot time not workedworked based based on the on employee’s the employee’s eligibility eligibility for full for or half full or pay half disability pay disability benefits. benefits. Such disability Such disability payments payments will be will counted be counted towards towards usage usage of 52 weeks of 52 weeks of Sickness of Sickness and Accident and Accident Disability Disability BenefitBenefit payments. payments. (d) Special (d) Special Sickness Sickness Disability Disability Benefits Benefits Payments Payments may bemay available be available when itwhen is anticipated it is anticipated that a that full-time a full-time employee employee will will be totally be disabled totally disabled in the near in thefuture near (such future as (such for scheduled as for scheduled surgerysurgery or delivery or delivery of of a baby)a and baby) must andwork muston work a part-time on a part-time basis because basis because of a temporary of a temporary and partial and partial disability. disability. If approved, If approved, specialspecial sickness sickness disability disability benefitbenefit payments payments may bemay be payable payable for timefornot time worked not worked based based on the on employee’s the employee’s eligibility eligibility for full for or half full or pay half pay disability disability benefits. benefits. Such disability Such disability payments payments will be will counted be counted towards towards usage usage of 52 of 52 weeks weeks of Sickness of Sickness and Accident and Accident Disability Disability BenefitBenefit payments. payments.

101

101

GENERAL 6.036.03 Reserved Reserved for Future for Future Use Use 6.046.04 Classification Classification of Company-Recognized of Company-Recognized Holiday Holiday - Employees’ - Employees’ Benefit Benefit PlanPlan Cases Cases A Company-recognized A Company-recognized holiday holiday is classed is classed either either as aas day a of daysickness of sickness or a or day a off day off dutyduty occasioned occasioned by an byaccident an accident when: when: (a) (a) the holiday the holiday falls falls on aon scheduled a scheduled working working day on daywhich on which an employee an employee is is required required to work to work and and is absent is absent because because of a of sickness a sickness or accident or accident disability disability on on that that day;day; (b) (b) the holiday the holiday falls falls on aon scheduled a scheduled working working day on daywhich on which an employee an employee is notis not required required to work to work and and is absent is absent because because of a of sickness a sickness or accident or accident on the on entire the entire afternoon afternoon or session or session of the of scheduled the scheduled working working day preceding day preceding the holiday. the holiday. 7. EXPENSES 7. EXPENSES 7.017.01 Meals Meals (a) (a) General General (1) (1) Entertaining Entertaining Other Other ThanThan Company Company Employees Employees - When an employee is is - When an employee required by the to incur mealmeal expense in entertaining otherother thanthan required by Company the Company to incur expense in entertaining Company employees, reimbursement shallshall be made for all expenses. Company employees, reimbursement be made forsuch all such expenses. (2) (2) Attending Other ThanThan Company Meetings - An -employee shallshall not be Attending Other Company Meetings An employee not be reimbursed for meal expenses incurred by reason of attendance at meetings of of reimbursed for meal expenses incurred by reason of attendance at meetings organizations suchsuch as service clubs, chambers of commerce, etc.,etc., except whenwhen organizations as service clubs, chambers of commerce, except the Company desires the employee to attend. If theIf Company requests the Company desires the employee to attend. the Company requests attendance, reimbursement will be mealmeal expense incurred; if if attendance, reimbursement willfor beactual for actual expense incurred; attendance is optional with with the employee, reimbursement will be the the attendance is optional the employee, reimbursement willfor beone-half for one-half mealmeal expenses incurred. expenses incurred. (3) (3) Medical Examination or Treatment Away fromfrom Home Station - An - An Medical Examination or Treatment Away Home Station employee shallshall be reimbursed for meal expenses incurred whenwhen required by the employee be reimbursed for meal expenses incurred required by the Company to make a tripa away fromfrom the home station for medical examination or or Company to make trip away the home station for medical examination treatment in accident or sickness cases. treatment in accident or sickness cases. (b) (b) Declared Emergencies - When the Company declares an emergency as defined Declared Emergencies - When the Company declares an emergency as defined in Section 2.012.01 (a) (1), employees will be by title in Section (a) designated (1), designated employees willdetermined be determined by and title and organization by the All designated employees except those organization by Company. the Company. All designated employees except those employees working in locations where meals are provided by the will will employees working in locations where meals are provided by Company the Company receive the following mealmeal allowance: receive the following allowance: (1) (1) NoonNoon Lunch - $4.00 Lunch - $4.00 (2) (2) Supper $15.00 whenwhen working 2 hours or more overtime beyond the end Supper $15.00 working 2 hours or more overtime beyond the end of the schedule. of regular the regular schedule.

102 102

GENERAL

7.02 7.02 Lodging Lodging See See7.02 7.02ofofthe theDepartmental DepartmentalWage Wageand andWorking WorkingPractices. Practices. 7.03 7.03 Transportation Transportation (a) (a) Selection SelectionofofMeans MeansofofTransportation Transportation- When - Whentransportation transportationisisrequired requiredinin thecourse courseofofCompany Companybusiness, business,the thesupervisor supervisorshall shalldetermine determinethe themeans meansofof the transportationwhich whichisisininthe thebest bestinterest interestofofthe theCompany Companyfrom fromthe thestandpoint standpoint transportation availability,adequacy adequacyand andeconomy. economy.Employees Employeesshall shallbe: be: ofofavailability, (1) assigned assignedtotoride rideasaspassengers passengersinina aCompany Companyorora apersonal personalcar car (1) alreadyscheduled scheduledtotomake makethe thetrip. trip. already (2) assigned assignedtotouse usepublic publictransportation transportationservice service(use (useofofa apersonal personalcar carinin (2) lieuofofpublic publictransportation transportationservice serviceisiscovered coveredinina asubsequent subsequentparagraph). paragraph). lieu (3) assigned assignedtotouse usea aCompany Companycar carprovided providedthey theypossess possessa aCompany Companymotor motor (3) operator’scertificate. certificate. operator’s (4) authorized authorizedtotouse usetheir theirpersonal personalcar caratata amileage mileagerate; rate;oror (4) (5) authorized authorizedtotouse usetheir theirpersonal personalcar caratata aflat flatmonthly monthlyallowance. allowance. (5) Noperson personother otherthan thanananemployee employeeororanother anotherdirectly directlyororindirectly indirectlyengaged engagedinin No Companybusiness businessshall shallbebecarried carriedinina aCompany Companycar, car,ororinina apersonal personalcar carforfor Company whichananallowance allowanceisispaid paidatata amileage mileagerate, rate,a aflat flatmonthly monthlyrate, rate,orora apublic public which transportationrate, rate,without withoutthe thepermission permissionofofthe thesupervisor. supervisor. transportation (b) Direct DirecttotoJob JobWithin WithinHome HomeStation Station- When - Whenananemployee employeereports reportsdirectly directly (b) fromhome hometotoa ajob jobatatsome somepoint pointwithin withinthe thehome homestation stationbut butaway awayfrom fromthe the from reportingcenter centerororreturns returnsdirectly directlyhome homefrom fromsuch sucha ajob, job,reimbursement reimbursementshall shallbebe reporting authorizedtransportation transportationand andparking parkingexpense expenseininexcess excessofofthe thenormal normal forforauthorized expense,not nottotoexceed exceedthe thefirst firstfifteen fifteen(15) (15)work workdays daysofofthe theassignment. assignment. expense, DirecttotoJob JobAway Awayfrom fromHome HomeStation Station- When - Whenananemployee employeereports reportsdirectly directly (c)(c) Direct fromhome hometotoa ajob jobaway awayfrom fromthe thehome homestation, station,ororreturns returnsdirectly directlyhome homefrom from from sucha ajob, job,reimbursement reimbursementshall shallbebeforforexpenses expensesforforauthorized authorizedtransportation transportationinin such excessofofthat thatnormally normallyincurred incurredbetween betweenthe thehome homeand andthe theregular regularreporting reporting excess center. center. (Alsosee see7.03 7.03ofofthe theDepartmental DepartmentalWage Wageand andWorking WorkingPractices.) Practices.) (Also (d) During DuringPerformance PerformanceofofWork Work- An - Anemployee employeeshall shallbebereimbursed reimbursedforfor (d) transportationexpense expenseincurred incurredduring duringthe theperformance performanceofofthe thework workif ifauthorized authorized transportation thesupervisor, supervisor,but butunder undernormal normalconditions conditionssuch suchexpense expenseshall shallnot notbebe bybythe authorizedforfora adistance distanceofofless lessthan thanone-half one-halfmile. mile. authorized

103 103

GENERAL

When of a personal car is authorized (e) Use (e)ofUse Personal of Personal Car - When Car - the usethe of use a personal car is authorized at a at a mileage rate, compensation be following at the following mileage rate, compensation shall beshall at the rates: rates: (1) Prevailing IRS allowable reimbursement of personal (1) Prevailing IRS allowable reimbursement rate forrate usefor of use personal car for car for business purposes when notthan moretwo than two employees or persons business purposes when not more employees or persons (including the driver) engaged on Company business are carried. (including the driver) engaged on Company business are carried. (2) cents Three acents mile additional foradditional each additional when more (2) Three mile aadditional for each personperson when more than are carried. than two aretwo carried. it hasdetermined been determined that transportation public transportation beand used When itWhen has been that public shouldshould be used anand an employee chooses to use to their for personal reasons, the the employee chooses useown theirautomobile own automobile for personal reasons, supervisor may permit them tothem do so. However, compensation shall beshall limited to supervisor may permit to do so. However, compensation be limited to the lesser of the amount calculated to be reimbursed on actual mileage or the or the the lesser of the amount calculated to be reimbursed on actual mileage cost ofcost public of transportation. public transportation. (f) Parking and Overnight Storage - In the- operation of a Company car, or car, a or a (f) Parking and Overnight Storage In the operation of a Company personal car for car which mileage rate orrate a monthly allowance is paid,isan personal for awhich a mileage or a monthly allowance paid, an employee shall beshall reimbursed for necessary parkingparking charges and forand the for actual employee be reimbursed for necessary charges the actual cost ofcost overnight storagestorage when itwhen is necessary to remain away from home of overnight it is necessary to remain awaythe from the home station.station. Employees shall not be not reimbursed for parking charges or overnight Employees shall be reimbursed for parking charges or overnight storagestorage in the operation of theirofcar in lieu public in the operation their car of in lieu of transportation. public transportation. (g) Medical Examination or Treatment - An employee shall beshall reimbursed for (g) Medical Examination or Treatment - An employee be reimbursed for transportation expenses incurred when required by the by Company to make trip a trip transportation expenses incurred when required the Company to amake for medical examination or treatment in accident or sickness cases at the rate for medical examination or treatment in accident or sickness cases at the rate described in paragraph (e) above. described in paragraph (e) above. (h) Overtime Work -Work When- overtime work requires an employee to incurto incur (h) Overtime When overtime work requires an employee expense for transportation for an extra on trip a scheduled day or day a triporon a nonexpense for transportation for antrip extra on a scheduled a trip on a nonscheduled day, reimbursement shall beshall as follows: scheduled day, reimbursement be as follows: (1) For the home theand jobthe or reporting-center within within (1)a trip Forbetween a trip between the and home job or reporting-center the home or a triporfrom to a jobtoaway home the station home station a triphome from directly home directly a jobfrom awaythe from the home station:station: (a) the(a)employee shall beshall reimbursed the actual expense of the extra the employee be reimbursed the actual expense of the extra trip (also par. (3)par. below). tripsee (also see (3) below).

104

104

GENERAL

(2) Trip (2) from Trip Place from Place of Visitation of Visitation - For a - For trip afrom trip afrom place a place at which at which the the employee employee is visiting is visiting away away from home from home and outside and outside of theofhome the home station, station, to a to a location location withinwithin the home the home station: station: (a) if(a) the ifemployee the employee returns returns to thetoplace the place at which at which visiting, visiting, reimbursement reimbursement shall be shall forbe theforactual the actual transportation transportation expense expense in both in directions; both directions; (b) if(b) return if return is notistonot thetoplace the place at which at which visiting, visiting, reimbursement reimbursement shall be shall forbe thefortransportation the transportation expense expense in each in each direction. direction. However, However, if obliged if obliged to usetoause different a different means means of transportation of transportation from the fromdistant the distant point point than had thanoriginally had originally been been planned, planned, reimbursement reimbursement for any for any additional additional transportation transportation expense expense incurred incurred thereby thereby shall be shall paid. be paid. (3) Added (3) Added Expense Expense Due to Due Unusual to Unusual HoursHours - When - When no extra no extra trip istrip required, is required, but the butemployee the employee is obliged is obliged because because of unusual of unusual hourshours to incur to incur additional additional transportation transportation expense, expense, reimbursement reimbursement shall be shall forbe theforadditional the additional expense expense only. only. (i) When (i) When as a result as a result of a permanent of a permanent closing closing of a Company of a Company facilityfacility employees employees are are permanently permanently assigned assigned to another to another Company Company location location they shall they be shall paid be an paid an allowance allowance for theformileage the mileage in excess in excess of their of original their original commute, commute, at theatrate thedescribed rate described in paragraph in paragraph (e) above, (e) above, for a period for a period of fourof(4) four months (4) months from the fromdate the of date of reassignment, reassignment, or its or equivalent its equivalent if the ifperiod the period is extended is extended by any bypaid any absence paid absence period. period. (j) Company-Recognized (j) Company-Recognized Holiday Holiday – When working on a Company-Recognized – When working on a Company-Recognized Holiday, the employee shall be reimbursed the actual expense for abetween trip between Holiday, the employee shall be reimbursed the actual expense for a trip the home andjob theorjob or reporting the home station or afrom trip from the home and the reporting centercenter withinwithin the home station or a trip directly to aaway job away fromhome the home station. homehome directly to a job from the station. Liability in Case of Accidents 7.04 7.04 Liability in Case of Accidents (a) Company The Company shall be liable all claims directed against the Company (a) The shall be liable for allfor claims directed against the Company or or against an employee for injuries and property damage of others resulting against an employee for injuries to andtoproperty damage of others resulting from from an accident involving a Company automobile. an accident involving a Company automobile. (b) Company The Company shallbe also be liable for claims directed against the Company (b) The shall also liable for claims directed against the Company resulting from an accident involving an employee’s personal automobile resulting from an accident involving an employee’s personal automobile whichwhich has has authorized be used on Company business and for paid on a mileage been been authorized to be to used on Company business and paid onfor a mileage or or monthly allowance monthly allowance basis.basis. (c) When are directed against an employee for injuries and property (c) When claimsclaims are directed against an employee for injuries and property damage to others resulting from an accident involving a personal car which damage to others resulting from an accident involving a personal car which has has authorized be used on Company business and for paid on a mileage been been authorized to be to used on Company business and paid onfor a mileage or or monthly allowance the Company shall be liable the amount of such monthly allowance basis,basis, the Company shall be liable for theforamount of such in excess the liability insurance carried the employee. claimsclaims whichwhich are inare excess of theofliability insurance carried by thebyemployee.

105 105

GENERAL

7.05 7.05 Reimbursement Reimbursement for Loss for Sustained Loss Sustained Through Through Damage Damage to a Personal to a Personal Car Used Car on Used Company on Company Business Business The Company The Company will reimburse will reimburse employees employees for financial for financial loss sustained loss sustained through through damage damage to theirtopersonal their personal car when car used whenon used Company on Company business, business, provided: provided: (a)

(a) such loss suchdoes lossnot does result not from resultgross from negligence gross negligence of the of employee, the employee, and and

(b) (b) the usethe of use the personal of the personal car is authorized car is authorized and paid andfor paid on for a mileage on a mileage or or monthly monthly allowance allowance basis, basis, and and (c) (c) the form theused forminused reporting in reporting accidents accidents to Company to Company cars iscars prepared is prepared and and given to given the to supervisor, the supervisor, and and (d)

(d) the loss thedoes lossnot does result not from resultafrom fire or a fire theftoroftheft the employee’s of the employee’s car. car.

7.06 7.06 Responsibility Responsibility For Infractions For Infractions Of TheOfRules The Rules Of TheOfRoad The Road Employees Employees are responsible are responsible to comply to comply with rules withofrules the of road, the State road, laws Stateorlaws or municipal municipal ordinances. ordinances. The Company The Company will furnish will furnish a bondaifbond required if required and legal and legal assistance assistance for an for employee an employee in the event in the of event arrest of arrest for infractions for infractions of the of rules theofrules of the road, the State road, laws Stateorlaws municipal or municipal ordinances, ordinances, while using while ausing Company a Company or or personal personal car which car which has been hasauthorized been authorized to be used to beon used Company on Company business business and paid andfor paid on for a mileage on a mileage or monthly or monthly allowance allowance basis. basis. It will also It willpay also thepay finethe fine and costs and imposed costs imposed when circumstances when circumstances justify justify such action. such action. 7.07 7.07 Moving Moving 1.

2.

1. Regular Regular Employees Employees – An employee who iswho involuntarily placedplaced into a into a – An employee is involuntarily long commute position under under the provisions of Policies & Procedures, long commute position the provisions of Policies & Procedures, Part 1 Part E (Lateral Intradepartmental Force Force Rearrangements) or 1 E (Lateral Intradepartmental Rearrangements) or voluntarily accepts a long acommute position under under the provisions of voluntarily accepts long commute position the provisions of ArticleArticle VII, paragraph i and who his/herhis/her permanent residence VII, paragraph i andrelocates who relocates permanent residence within within six (6) six months of the of payroll effective date ofdate the of placement into into (6) months the payroll effective the placement that position and the resulting commute to the to new is that position and the resulting commute thework newlocation work location is less than miles, shall be entitled to a lump of $5,000. less55 than 55 miles, shall be entitled to asum lumppayment sum payment of $5,000. Any employee accepting this payment will forfeit return, recall recall Any employee accepting this payment will any forfeit any return, and/orand/or buyback rights he/she may have the to position and/orand/or location buyback rights he/she maytohave the position location from which they moved. from which they moved. For purposes of this of section, a position shall be considered as a long 2. For purposes this section, a position shall be considered as a long commute if the distance from the employee’s permanent residence to commute if the distance from the employee’s permanent residence to the new is greater than that from employee’s thework newlocation work location is greater than thatthe from the employee’s permanent residence to the former work location and the actual one- onepermanent residence to the former work location and the actual way commuting distance from the employee’s permanent residence to way commuting distance from the employee’s permanent residence to the new exceeds fifty-five (55) miles. thework newlocation work location exceeds fifty-five (55) miles.

106

106

GENERAL

3.

4.

3.Computation Computation of commuting of commuting distance distance shall be shall based be based on theon Mileage the Mileage GuideGuide published published by theby State the State of Connecticut of Connecticut Department Department of Transportation of Transportation (March (March 1994).1994). As specified, As specified, the distance the distance will bewill expressed be expressed as whole as whole miles miles between between townstowns withinwithin the State the State of Connecticut. of Connecticut. 4.The Company The Company may request may request reasonable reasonable documentation documentation to satisfy to satisfy itself that itself that the employee the employee has inhas factinpermanently fact permanently and legitimately and legitimately changed changed his or his heror her permanent permanent address address beforebefore making making any lump any sum lumppayment sum payment underunder this this section. section.

8. EXCUSED 8. EXCUSED ABSENCE ABSENCE 8.01 8.01 General General Employees Employees shall make shall make arrangements arrangements with their withsupervisor their supervisor in connection in connection with allwith all absences. absences. 8.02 8.02 Sickness Sickness in Family in Family A regular A regular full or full part-time or part-time employee employee absentabsent because because of emergency of emergency illnessillness in in the employee’s the employee’s immediate immediate household household shall be shall paid befor paid that forpart thatofpart a day of a day necessary necessary to secure to secure help for help thefor disabled the disabled person. person. An employee An employee who elects who elects to to remainremain off duty offtoduty caretofor care thefor disabled the disabled personperson instead instead of securing of securing help shall help shall not receive not receive pay. (See pay. 1.13 (Seefor 1.13 definition for definition of “immediate of “immediate household.”) household.”) 8.03 8.03 DeathDeath In Family In Family (a) A (a)regular A regular full or full part-time or part-time employee employee absentabsent because because of death of death in the in the immediate immediate familyfamily or immediate or immediate household household shall be shall paid befor paid time foroff time duty offfor duty three for three (3) days (3) related days related to funeral to funeral or memorial or memorial services. services. (See 1.12 (Seefor 1.12 definition for definition of of “immediate “immediate family”family” and 1.13 andfor 1.13 “immediate for “immediate household.”) household.”) (N)

(N)(b)

In (b)theIn event the event of death of death of an employee’s of an employee’s wife, husband, wife, husband, daughter, daughter, son, son, mother, mother, father,father, or Legally or Legally Recognized Recognized Partner, Partner, an employee an employee shall, shall, upon the upon the employee’s employee’s request, request, be excused be excused from scheduled from scheduled time up time to an up additional to an additional five (5)five (5) unpaidunpaid days. days. Employees Employees may substitute may substitute paid time paid(Vacation, time (Vacation, EWD)EWD) for these for these excused excused days. days. 8.04 8.04 DeathDeath of Co-Worker of Co-Worker or Member or Member of Co-Worker’s of Co-Worker’s Immediate Immediate Family Family or Immediate or Immediate Household Household (a) A (a)regular A regular full or full part-time or part-time employee employee shall be shall excused be excused from duty fromwith dutypay with pay when when selected selected to act to asact a pallbearer as a pallbearer for a deceased for a deceased co-worker co-worker or a member or a member of of the immediate the immediate familyfamily or immediate or immediate household, household, or oneorwho onewas whoclosely was closely associated associated in the in business. the business. Pay for Pay such for absence such absence shall not shall exceed not exceed one-half one-half day. day. (b) Conditions (b) Conditions of work of permitting, work permitting, a reasonable a reasonable number number of other of other employees employees may be may excused be excused from duty fromwith dutypay withtopay attend to attend the funeral the funeral of a co-worker, of a co-worker, member member of theof immediate the immediate familyfamily or immediate or immediate household, household, or oneorwho onewas whoclosely was closely associated associated in the in business. the business. Pay for Pay such for absence such absence shall not shall exceed not exceed two hours. two hours.

107 107

GENERAL

8.05 8.05 After After Working Working Substantial Substantial Part of Part Twenty-Four of Twenty-Four Hour Hour Period Period (1) (1)Employee Employee may be may excused be excused from duty fromfor duty a portion for a portion of theof succeeding the succeeding day inday in their schedule their schedule for thefor purpose the purpose of obtaining of obtaining needed needed rest when rest when in the in judgment the judgment of theof the supervisor supervisor it would it would be desirable be desirable from afrom health a health and safety and safety standpoint standpoint underunder the the following following circumstances: circumstances: (a) when (a) when the employee the employee has worked has worked a substantial a substantial part ofpart theof twenty-four the twenty-four hour period hour period prior to prior theto starting the starting time for time thefor next thescheduled next scheduled reporting reporting period.period. or

or

(b) when (b) when such work such time workintime (a) in above (a) above has seriously has seriously interfered interfered with the with the employee’s employee’s normalnormal sleeping sleeping time. time. (2) When (2) When in the in case the of case a continuing of a continuing emergency emergency it is necessary it is necessary in the in supervisor’s the supervisor’s judgment judgment to excuse to excuse an employee an employee for needed for needed rest, the rest, employee the employee shall receive shall receive pay pay for that forpart thatofpart theof excused the excused time which time which is common is common to bothtothe both normal the normal schedule schedule and and the rearranged the rearranged hourshours of work. of work. The amount The amount of such of excused such excused absence absence will notwill count not count in considering in considering requests requests for for excused excused absence absence with pay withforpay other for other reasons. reasons. 8.06 8.06 Reserved Reserved for Future for Future Use Use 8.07 8.07 Quarantine Quarantine A regular A regular full or full part-time or part-time employee employee quarantined quarantined by health by health authorities authorities because because of a of a contagious contagious disease disease shall be shall paid beduring paid during the period the period of quarantine. of quarantine. 8.08 8.08 Medical Medical Examinations Examinations (a) (a)A regular A regular full or full part-time or part-time employee employee required required by theby Company the Company to make to make a trip a trip away away from the from home the home stationstation duringduring scheduled scheduled working working hourshours for a medical for a medical examination examination or treatment or treatment in an accident in an accident or sickness or sickness case shall case be shall paid befor paid thefor the necessary necessary time off time duty. off duty. (b) (b)A regular A regular full or full part-time or part-time employee employee required required by theby United the United StatesStates Government Government to report to report at a United at a United StatesStates Veterans’ Veterans’ Hospital Hospital for a medical for a medical examination examination in connection in connection with service with service disability disability shall be shall paid befor paid thefor necessary the necessary time off time duty. off duty. 8.09 8.09 CourtCourt Witness Witness Duty Duty A regular A regular full or full part-time or part-time employee employee subpoenaed subpoenaed for court for witness court witness duty shall duty be shall be paid for paid thefor necessary the necessary time off time duty. off duty.

108 108

GENERAL

8.10 8.10 Principal Principal in Court in Court Action Action A regular A regular full orfull part-time or part-time employee employee will bewill allowed be allowed the necessary the necessary time off time duty off to duty to be a principal be a principal in a court in a court action. action. Payment Payment for such for such absence absence will bewill determined be determined on on an individual an individual basisbasis and will andbewill granted be granted to employees to employees who have who have had little had time little off time off duty with duty pay withbecause pay because of sickness of sickness or excused or excused absence absence withinwithin the last thetwelve last twelve months. months. 8.11 8.11 Jury Jury Duty Duty A regular A regular or temporary or temporary full orfull part-time or part-time employee employee on jury onduty jury shall duty shall be paid be their paid their normal normal basicbasic pay during pay during the absence. the absence. Employees Employees are obligated are obligated to paytotopay theto the Company Company all monies all monies received received as jury asfees. jury fees. An employee An employee shall shall not benot required be required to to reportreport for work for work any part anyof part a day of athat daythe thatemployee the employee reports reports for jury forduty. jury duty. 8.12 8.12 Armed Armed Forces Forces Duty Duty (a) (a)Training Training and Emergency and Emergency Duty Duty - Time off difference with difference pay shall - Time off with in payinshall be be granted to regular employees whomembers are members the National granted to regular employees who are of theofNational GuardGuard or theor the Military Reserve the Armed Forces the conditions specified below. Military Reserve of theofArmed Forces underunder the conditions specified below. Difference pay shall be based the employee’s regular including Difference in payinshall be based on theonemployee’s regular basicbasic wage,wage, including any fixed differentials, less military payany anddeductions any deductions required by law. any fixed differentials, less military pay and required by law. In In the event that an employee participates in more thanofone the training periods the event that an employee participates in more than one theoftraining periods referred to below, the aggregate pay treatment be applied to more referred to below, the aggregate pay treatment shall shall not benot applied to more than than two weeks anyyear. one year. two weeks in anyinone Annual Military Training - Employees whomembers are members (1) (1)Annual Military Training - Employees who are of theof the National the Military Reserve the Armed Forces and are National GuardGuard or theorMilitary Reserve of theofArmed Forces and are and expected to participate in annual military training calledcalled and expected to participate in annual military training shall shall be be excused with difference pay a period to exceed two weeks excused with difference in payinfor a for period not tonot exceed two weeks in in anyyear. one year. any one Voluntary Training Periods - Employees whomembers are members (2) (2)Voluntary Training Periods - Employees who are of a of a reserve component the Armed Forces and volunteer for annual military reserve component of theofArmed Forces and volunteer for annual military training, be excused with difference pay a period to exceed training, shall shall be excused with difference in payinfor a for period not tonot exceed two weeks anyyear. one year. The reservist should attempt two weeks in anyinone The reservist should makemake everyevery attempt to to arrange a training at a convenient time convenient the Company. arrange for a for training periodperiod at a time to thetoCompany. Special Training Courses - Employees whomembers are members (3) (3)Special Training Courses - Employees who are of theof the National the Military Reserve the Armed Forces and volunteer National GuardGuard or theorMilitary Reserve of theofArmed Forces and volunteer for for specialized training programs conducted at regular service training installations specialized training programs conducted at regular service training installations be granted the necessary time for such purposes as called for under shall shall be granted the necessary time off foroff such purposes as called for under orders. an employee is excused for such purposes a leave valid valid orders. WhenWhen an employee is excused for such purposes a leave of of absence covering the entire period, with difference pay forfirst thetwo first two absence covering the entire period, with difference in payinfor the weeks, be granted. The reservist should attempt to arrange weeks, shall shall be granted. The reservist should makemake everyevery attempt to arrange a training at a convenient time convenient the Company. for a for training periodperiod at a time to thetoCompany.

109 109

GENERAL

- Employees who are members the National (4) (4) Emergency Emergency Duty - Duty Employees who are members of the of National the Military Reserve the Armed and are ordered GuardGuard or the or Military Reserve of the of Armed ForcesForces and are ordered out out for temporary emergency dutybe shall be excused with difference for temporary emergency duty shall excused with difference in pay in forpay for to aoftotal two weeks any one year. Absence forduty such duty periodsperiods up to aup total two of weeks in any in one year. Absence for such not the affect the eligibility of employees these employees for treatment with respect will notwill affect eligibility of these for treatment with respect the training programs outlined to the to training programs outlined above.above. Occasional Celebrations (b) (b) Occasional Celebrations - A regular full or part-time employee - A regular full or part-time employee required to participate in occasional celebrations such as parades as a as a required to participate in occasional celebrations such as parades member of an active militarymilitary unit shall allowed the necessary time offtime duty, member of an active unitbe shall be allowed the necessary off duty, but notbut to not exceed one day with onpay each to exceed one daypay with onsuch eachoccasion. such occasion. 8.13 8.13 Veterans’ Organization Veterans’ Organization A regular employee shall not benot paidbefor time dutyofftoduty attend conventions as a as a A regular employee shall paid forofftime to attend conventions member of a veterans’ organization. A regular full or part-time employee shall be member of a veterans’ organization. A regular full or part-time employee shall be allowed the required time offtime duty, to worktorequirements, to participate in allowed the required offsubject duty, subject work requirements, to participate in specialspecial local celebrations or parades as a member of a veterans’ organization, local celebrations or parades as a member of a veterans’ organization, but notbut to not exceed one day with onpay such to exceed one daypay with onoccasion. such occasion. 8.14 8.14 BloodBlood Donors Donors A regular employee shall be allowed time offtime dutyoffwith to pay act as a as a A regular employee shall be allowed dutypay with to act volunteer blood donor: volunteer blood donor: (a) to(a) a member of the of immediate family,family, other employees or members of theirof their to a member the immediate other employees or members immediate family;family; immediate (b) in (b) caseinofcase emergency at the at request of a physician and other are notare not of emergency the request of a physician and facilities other facilities available. available. All other shall be treated on their All cases other cases shall be treated onmerits. their merits. 8.15 8.15 Work Work Certificate Certificate When When it is necessary for a new to taketotime dutyofftoduty secure a worka work it is necessary for aemployee new employee takeofftime to secure certificate, such time dutyoffshall without pay. pay. certificate, suchofftime dutybe shall be without 8.16 8.16 Other Other Excused Absence With Pay Excused Absence With Pay (a) (a) A regular employee shall be allowed time offtime dutyoffwith notpay to not exceed A regular employee shall be allowed dutypay with to exceed one day when for making the funeral arrangements for a relative other other one day responsible when responsible for making the funeral arrangements for a relative than those the immediate family.family. (See 8.03 immediate family family or household.) than in those in the immediate (Seefor 8.03 for immediate or household.)

110

110

GENERAL

(b) (b) When When in the in judgment the judgment of the of Company the Company conditions conditions of work of work permit, permit, regular regular employees employees whowho havehave had had littlelittle timetime off duty off duty withwith pay pay because because of sickness of sickness or or excused excused absence absence within within the last the last twelve twelve months, months, maymay be allowed be allowed the necessary the necessary timetime off duty off duty withwith pay pay not to notexceed to exceed one one (1) day (1) day per occasion: per occasion: (1) (1) to attend to attend the wedding the wedding of a of member a member of the of immediate the immediate family; family; (2) (2) to attend to attend the funeral the funeral of a of relative a relative or intimate or intimate friend friend not in notthe in the immediate immediate family family or household; or household; (3) (3) to attend to attend to other to other important important personal personal matters. matters. 8.178.17Reserved Reserved for Future for Future UseUse 8.188.18Excused Excused Work Work Days Days (a) (a) EachEach regular regular employee employee whowho has has at least at least six months six months of seniority of seniority net net credited credited service service on January on January 1 of 1a of calendar a calendar yearyear shallshall be eligible be eligible for four for four Excused Excused Work Work DaysDays withwith pay pay and and one one Excused Excused Work Work DayDay without without pay pay during during the year. the year. (b) (b) Employees Employees whowho do not do work not work on their on their paidpaid Excused Excused Work Work DayDay shallshall be be paidpaid for the for day the day as ifas forifafor normal a normal or standard or standard day day worked worked (excluding (excluding any any wage wage incentive incentive or productivity or productivity payments) payments) provided provided theythey are on arethe on active the active payroll payroll of the of the Company Company on that on that Excused Excused Work Work Day.Day. (c) (c) OneOne paidpaid Excused Excused Work Work DayDay in each in each calendar calendar yearyear maymay be designated be designated by the by Company the Company for employees for employees in aninadministrative an administrative workwork group group (as designed (as designed by by the Company) the Company) or inorany in any larger larger group, group, including including the entire the entire Company. Company. Employees Employees in any in any suchsuch group group for which for which an Excused an Excused Work Work DayDay is designated is designated by the by the Company Company and and whowho are not are otherwise not otherwise eligible eligible for afor paid a paid Excused Excused Work Work DayDay shallshall be excused be excused and and paidpaid for such for such designated designated day day as set as forth set forth in Paragraph in Paragraph (a), (a), provided provided theythey are on arethe on active the active payroll payroll of the of Company the Company on the on designated the designated Excused Excused Work Work Day.Day. (d) (d) Employees Employees whowho are on arevacation on vacation or absent or absent withwith pay pay on their on their paidpaid Excused Excused Work Work DayDay for reasons for reasons otherother thanthan having having observed observed it asitan asExcused an Excused Work Work DayDay shallshall havehave theirtheir paidpaid Excused Excused Work Work DayDay rescheduled rescheduled if a vacation if a vacation day day would would havehave beenbeen rescheduled rescheduled under under the same the same circumstances. circumstances. (e) (e) Employees Employees whowho are required are required to work to work on their on their Excused Excused Work Work DayDay shallshall havehave that that day day rescheduled. rescheduled. All hours All hours worked worked during during the employee’s the employee’s normally normally scheduled scheduled hours hours for that for that day day shallshall be paid be paid at the at rate the rate of time of time and and one-half; one-half; all all hours hours worked worked outside outside of the of normal the normal schedule schedule will be willtreated be treated at the at appropriate the appropriate overtime overtime rate.rate.

111 111

GENERAL

(f) (f) Effective Effective January January 1, 2005: 1, 2005: Employees Employees who who are eligible are eligible for Excused for Excused WorkWork DaysDays will select, will select, in vacation in vacation seniority seniority order, order, fromfrom the time the time available, available, theirtheir choice choice of days. of days. These These daysdays will be willselected be selected afterafter all full allvacation full vacation weeks weeks havehave beenbeen scheduled. scheduled. Eligible Eligible employees employees maymay schedule schedule the Excused the Excused WorkWork DaysDays as “reserve as “reserve time”time” through through the first the full firstcalendar full calendar weekweek of May of May of the of following the following year.year. ThisThis “reserve “reserve time”time” is a block is a block of work of work daysdays equal equal to the to total the total amount amount of eligible of eligible Excused Excused WorkWork DaysDays not specifically not specifically scheduled. scheduled. Employees Employees will have will have the option the option to utilize to utilize Excused Excused WorkWork Days, Days, previously previously scheduled scheduled as “reserve as “reserve time”, time”, in one-half in one-half (1/2)(1/2) day increments day increments subject subject to availability. to availability. Any Any timetime off not off taken not taken by the by employee the employee priorprior to the to scheduled the scheduled “reserve “reserve time”time” mustmust be taken be taken during during the scheduled the scheduled “reserve “reserve time”: time”: selected selected by the by employee. the employee. (C) (C) (g) (g) For Plant, For Plant, Switching Switching Systems Systems and and Support Support Services, Services, employees employees maymay utilize utilize

two of twotheir of their existing existing excused excused workwork daysdays in a flexible in a flexible manner manner so assotoaspermit to permit themthem to to havehave the ability the ability to take to take timetime off inoff minimum in minimum one one hourhour intervals intervals due due to dependent to dependent carecare and and otherother personal personal needs. needs. In Outside In Outside CraftCraft workwork groups, groups, excused excused workwork timetime in one in one hourhour intervals intervals mustmust be taken be taken at the at beginning the beginning or end or end of the of tour. the tour. SuchSuch timetime should should be scheduled be scheduled in advance, in advance, whenever whenever possible, possible, and and will precede will precede the granting the granting of unpaid of unpaid excused excused absence absence (AX).(AX). (C)) (C))(h) (h) For Plant, For Plant, Switching Switching Systems Systems and and Support Support Services, Services, in addition in addition to the to two the two

(2) Excused (2) Excused WorkWork DaysDays referenced referenced in 8.18 in 8.18 (g), employees (g), employees maymay use a use third a third excused excused workday workday to take to take timetime off inoff minimum in minimum one one hourhour intervals intervals to attend to attend to to dependent dependent and and personal personal needs needs if theif employee the employee has has givengiven supervision supervision at least at least forty-fortyeighteight (48) (48) hours hours advance advance notice notice and and the needs the needs of the of business the business allowallow the time the time to beto be taken. taken. In Outside In Outside CraftCraft workwork groups, groups, excused excused workwork timetime in one in one (1) hour (1) hour intervals intervals mustmust be taken be taken at the at beginning the beginning or end or end of the of tour. the tour.

(N) (N) (i)

(i) Effective Effective with with the implementation the implementation of the of one-minute the one-minute pay system, pay system, Headquarters Headquarters and and Commercial Commercial & Marketing & Marketing employees employees maymay utilize utilize threethree (3) of(3)their of their existing existing excused excused workwork daysdays in a flexible in a flexible manner manner so assotoaspermit to permit themthem to have to have the the ability ability to take to take timetime off inoff minimum in minimum one one hourhour intervals intervals due due to dependent to dependent carecare and and otherother personal personal needs. needs. The The hours hours comprising comprising the third the third “flex”“flex” day will day be willgranted be granted provided provided no more no more thanthan 25%25% of the of work the work group group has already has already beenbeen scheduled scheduled off. off. 8.198.19 Leave Leave of Absence of Absence – Other – Other Excused Excused Absence Absence Without Without Pay Pay Employees Employees mustmust referrefer to the to SNET the SNET Leave Leave of Absence of Absence Policy Policy Summary Summary PlanPlan Description Description (“Leave (“Leave of Absence of Absence SPD”) SPD”) for the for specific the specific eligibility eligibility requirements requirements that that mustmust be satisfied be satisfied for each for each typetype of leave, of leave, the maximum the maximum duration duration of the of leave, the leave, the the amount amount of net of credited net credited service service that that will be willgranted be granted for the for period the period of the of leave the leave (if (if any),any), the continuation the continuation of benefit of benefit coverage coverage provisions, provisions, and and job reinstatement job reinstatement provisions provisions (if any) (if any) that that are associated are associated with with eacheach typetype of leave, of leave, and and any other any other specific specific terms terms and and conditions conditions of the of leave. the leave. SNET SNET leaves leaves of absence of absence that that are are covered covered by state by state or federal or federal FMLA FMLA legislation legislation will run will concurrently run concurrently with with the FMLA the FMLA leave. leave.

112 112

GENERAL (a) (a) Departmental Departmental Leave Leave – A regular – A regular employee employee shall beshall allowed be allowed time offtime dutyoff duty withoutwithout pay to the payextent to the that extent work thatrequirements work requirements permit permit but notbut to exceed not to exceed one one month.month. In certain In certain instances instances the period the period of suchofexcused such excused absence absence withoutwithout pay may pay may be extended be extended beyondbeyond one month one month in which in case whichthe case totalthe period total period of absence of absence shall beshall be considered considered as a Leave as a of Leave Absence of Absence under paragraph under paragraph (b) or (c) (b)below. or (c) below. (b) (b) Non-Discretionary Non-Discretionary LeavesLeaves – A regular – A regular employee employee shall beshall allowed be allowed time time off dutyoff without duty without pay forpay the for following the following purposes, purposes, provided provided all requirements all requirements described described in the Leave in the of Leave Absence of Absence SPD have SPDbeen havemet. been met. (1) Family (1) Family Care Leaves: Care Leaves: (a) Anticipated (a) Anticipated Disability, Disability, for an employee for an employee who provides who provides medicalmedical certification certification of a condition of a condition for which for medical which medical treatment treatment or surgery or surgery has been hasscheduled been scheduled or the or the birth ofbirth childofanticipated child anticipated to occurtoduring occur during the requested the requested Leave period. Leave period. The leave The leave will endwill theend earlier the earlier of: (a) of: twelve (a) twelve monthsmonths from the from start thedate; startordate; (b) the or (b) daythe prior day prior to the anticipated to the anticipated medicalmedical treatment, treatment, surgery, surgery, birth ofbirth the child, of theorchild, the onset or theofonset a of a certifiedcertified disability disability that is related that is related to the condition to the condition for which for the which leave thewas leave was requested. requested. Employees Employees grantedgranted such Leave such are Leave guaranteed are guaranteed reemployment reemployment to the to the same job same or one job or of one similar of similar status and status payand at the payend at the of end the Leave. of the Leave. (b) Care (b) ofCare Newborn of Newborn Children, Children, for an employee for an employee who has who either hasgiven eitherbirth given birth to a child to aorchild is theornatural is the natural father of father the child, of theorchild, effective or effective beginning beginning JanuaryJanuary 1, 1, 2002 is2002 the registered is the registered domestic domestic partnerpartner of the natural of the natural parent parent of the child. of the child. Leave must Leavebegin mustprior begintoprior the child’s to the child’s 4th birthday. 4th birthday. In instances In instances of multiple of multiple births (e.g., birthstwins, (e.g., triplets), twins, triplets), only one only such oneleave suchwill leave be will granted. be granted. Guaranteed Guaranteed reinstatement reinstatement to the same to thejob same or one job or of one similar of similar status and status payand forpay up to for6up to 6 monthsmonths following following birth ofbirth the baby of theorbaby the leave or thecommencement leave commencement date date whichever whichever is later.isReemployment later. Reemployment after that after date thatwill date be will guaranteed be guaranteed for up to for12 upmonths to 12 months from the from leave thecommencement leave commencement date, but date, notbut necessarily not necessarily to the employee’s to the employee’s former former job, similar job, similar status, status, or pay or level. pay level. (c) Care (c) ofCare Adopted of Adopted Child –Child for an– employee for an employee who provides who provides evidence evidence of of direct association direct association (father (father or mother, or mother, or effective or effective beginning beginning JanuaryJanuary 1, 20021,the 2002 the registered registered domestic domestic partnerpartner of the adoptive of the adoptive parent)parent) with anwith adoptive an adoptive child child under 18 under years 18old years (minor old (minor child) on child) the on daythe prior daytoprior the leave to thecommencement leave commencement date. Leave date. must Leavebegin mustprior begintoprior the child’s to the child’s 4th birthday, 4th birthday, or within or one within year onefrom year from the date theofdate custody of custody if later.ifGuaranteed later. Guaranteed reinstatement reinstatement to the same to thejob same or one job or one of similar of similar status and status payand forpay up to for6up months to 6 months from the from leave thecommencement leave commencement date. Reemployment date. Reemployment after that after date thatwill date be will guaranteed be guaranteed for up to for12 upmonths to 12 months from the from leave thecommencement leave commencement date, but date, notbut necessarily not necessarily to the employee’s to the employee’s former former job, similar job, similar status, status, or pay or level. pay level. (d) Care (d) ofCare Seriously of Seriously Ill ChildIll–Child for an– employee for an employee who provides who provides evidence evidence that that they have theyahave minorachild minorwith child a serious with a serious health condition. health condition. Effective Effective beginning beginning JanuaryJanuary 1, 2002, 1,this 2002, leave thisisleave also is available also available for an employee for an employee who provides who provides evidence evidence that their thatregistered their registered domestic domestic partner’s partner’s minor child minorhas child a serious has a serious health condition. health condition. Guaranteed Guaranteed reinstatement reinstatement to the same to thejob same or one job or of one similar of similar status and status payand forpay up to for6up months to 6 months from the from leave thecommencement leave commencement date. date. Reemployment Reemployment after that after date thatwill date be will guaranteed be guaranteed for up to for12 upmonths to 12 months from the from the leave commencement leave commencement date, but date, notbut necessarily not necessarily to the employee’s to the employee’s former former job, job, similar similar status, status, or pay or level. pay level. 113

113

GENERAL

(e) (e) Care ofCare Seriously of Seriously Ill Family Ill Family Member Member – for an – for employee an employee who who provides provides evidence evidence that they thathave theyahave member a member of the of immediate the immediate family family with with a serious a serious health health condition, condition, with a with maximum a maximum leave period leave period of 12 months of 12 months within within any two any year twoperiod. year period. Effective Effective MarchMarch 25, 2001 25,this 2001 leave this is leave is available available for a registered for a registered domestic domestic partner. partner. Guaranteed Guaranteed reinstatement reinstatement to to the same the job same or job oneor ofone similar of similar status status and pay and forpay up for to 6up months to 6 months from the from the leave commencement leave commencement date. date. Reemployment Reemployment after that after date thatwill date bewill be guaranteed guaranteed for up for to 12 upmonths to 12 months from the from leave the commencement leave commencement date, but date, but not necessarily not necessarily to the to employee’s the employee’s formerformer job, similar job, similar status,status, or payor level. pay level. The following The following provisions provisions apply to apply all Family to all Family Care Leaves: Care Leaves: 

An employee  An employee must return must return to worktofor work a minimum for a minimum of six (6) of six months (6) months between between successive successive FamilyFamily Care leaves; Care leaves; exceptexcept that this that requirement this requirement shall not shall apply not for apply Care forofCare Newborn of Newborn Child leaves Child leaves which which commence commence following following an Anticipated an Anticipated Disability Disability leave. leave.



Transitional  Transitional part-time part-time employment employment for otherwise for otherwise full time fullemployees time employees will bewill available be available for up for to three up to (3) three consecutive (3) consecutive monthsmonths following following all all FamilyFamily Care leaves, Care leaves, subjectsubject to the to following the following conditions: conditions:  Work  time Workwill time bewill scheduled be scheduled based based on departmental on departmental policy policy and and business business needs;needs;  Upon  return Upon return to work, to the work, employee the employee must work mustawork minimum a minimum of 20 hours; of 20 hours; and and  Employee  Employee will bewill paidbebased paid based on actual on actual (part-time) (part-time) hours hours worked, worked, but but will bewill classified be classified as full as time fullfor time all other for all purposes. other purposes.

(2) Military (2) Military or Public or Public HealthHealth Services Services Leave Leave - in accordance - in accordance with Policies with Policies and and Procedures Procedures - Part 3- Part of this 3 of Contract this Contract and alland related all related legislation legislation including including the the Uniformed Uniformed Services Services Employment Employment and Reemployment and Reemployment RightsRights Act of Act 1994. of 1994. (3) On-the-Job (3) On-the-Job Accident Accident Disability Disability Leave Leave – for an – for employee an employee who has who been has been injuredinjured on theon jobthe andjob provides and provides medical medical evidence evidence to substantiate to substantiate that they thatare they are likely to likely recover to recover sufficiently sufficiently to perform to perform all of the all of essential the essential functions functions of theirofjob their job within within a six-month a six-month periodperiod following following their receipt their receipt of the of maximum the maximum 52 weeks 52 weeks of of accident accident disability disability benefits benefits under under the terms the terms of the of SNET the SNET Disability Disability Benefits Benefits Plan. Plan. (4) Public (4) Public Office Office Leave Leave – in accordance – in accordance with state withlegislation, state legislation, for employees for employees to serve to as serve an elected as an elected member member to full-time to full-time municipal municipal or state oroffice, state office, and fulland fulltime members time members of the of state’s the state’s general general assembly; assembly; and and (5) Union (5) Union Business Business – for employees – for employees to attend to attend to union to business union business matters matters on on a full-time a full-time basis. basis.

114

114

GENERAL

(c) Discretionary (c) Discretionary Leave Leave – an Employee – an Employee may request may request a leaveaofleave absence of absence withoutwithout pay forpay the for following the following reasons, reasons, and to and the extent to the work extentrequirements work requirements permit permit such such leave shall leavebeshall granted be granted provided provided all requirements all requirements have been havemet. been met. (1) Expiration (1) Expiration of Sickness of Sickness Disability Disability Benefits Benefits (for illness (for illness or off-the-job or off-the-job injuries)– injuries)– for an employee for an employee who provides who provides medicalmedical evidence evidence to substantiate to substantiate that following that following their receipt their receipt of the maximum of the maximum 52 weeks 52 weeks of sickness of sickness disability disability benefitsbenefits under the under terms theof terms the SNET of the Disability SNET Disability Benefits Benefits Plan, they Plan, need theyaneed a short additional short additional period period of time of totime recover to recover sufficiently sufficiently to perform to perform all of the all of the essential essential functions functions of theirofjob. their job. (2) Ineligibility (2) Ineligibility for Sickness for Sickness Disability Disability Benefits Benefits (for illness (for illness or off-the-job or off-the-job injuries)injuries) - for an- employee for an employee whose whose disability disability absence absence extendsextends beyondbeyond a a period period of one of month, one month, in cases in of cases ineligibility of ineligibility for sickness for sickness benefitsbenefits under the under the SNET Disability SNET Disability Benefits Benefits Plan; and Plan; and (3) Personal/Other (3) Personal/Other Reasons Reasons – for an– employee for an employee who requests who requests relief from relief from duty and duty whose and whose services services the Company the Company desiresdesires to retain. to retain. 9. MISCELLANEOUS 9. MISCELLANEOUS 9.01 9.01 Training Training Training Training is covered is covered in the Departmental in the Departmental Sections. Sections. 9.02 9.02 Reserved Reserved for Future for Future Use Use 9.03 9.03 Reserved Reserved for Future for Future Use Use 9.04 9.04 OfficialOfficial and Employee and Employee Residence Residence ServiceService An active An employee active employee is required is required to select to SNET select as SNET his or asher his provider or her provider for local, for local, intrastate, intrastate, and interstate and interstate serviceservice in orderintoorder be eligible to be eligible for Official for Official Residence Residence Telephone Telephone ServiceService or Employee or Employee Residence Residence Service. Service. (a) Official (a) Official Residence Residence Telephone Telephone ServiceService Local exchange Local exchange telephone telephone service,service, including including Totalphone, Totalphone, and upand to $35.00 up to $35.00 in in intrastate intrastate toll shall tollbeshall furnished be furnished withoutwithout chargecharge to active to employees active employees with 25with or more 25 or more years ofyears net credited of net credited service.service. In addition, In addition, 20% discount 20% discount will be will extended be extended for usage for usage of interstate of interstate toll service, toll service, international international toll service, toll service, and other andwireline other wireline services services such such as Caller as ID Caller and ID Message and Message Works.Works. (b) Employee (b) Employee Residence Residence Telephone Telephone ServiceService Local exchange Local exchange telephone telephone serviceservice will be will discounted be discounted at 50%atfor50% active for employees active employees with less with than less25than years 25ofyears net credited of net credited service.service. In addition, In addition, a 20% adiscount 20% discount will be will be extended extended for usage for of usage intrastate of intrastate toll service, toll service, interstate interstate toll service, toll service, international international toll toll service,service, and other andwireline other wireline services services such assuch Caller as ID Caller and ID Message and Message Works.Works.

115

115

GENERAL

9.05 9.05 Solicitation Solicitation of Contributions of Contributions (a) Company-Initiated (a) Company-Initiated Solicitation Solicitation For Welfare For Welfare Purposes Purposes - The Company will notwill not - The Company initiateinitiate the solicitation of contributions amongamong bargaining unit employees, exceptexcept the solicitation of contributions bargaining unit employees, for thefor Red and local Chests. Such solicitations shall be made theCross Red Cross andCommunity local Community Chests. Such solicitations shall be made by employees designated by the by Union. by employees designated the Union. (b) Employee-Initiated Solicitations For Welfare Purposes - If employees desire desire (b) Employee-Initiated Solicitations For Welfare Purposes - If employees to make for charitable or similar welfarewelfare purposes amongamong bargaining to solicitations make solicitations for charitable or similar purposes bargaining unit employees duringduring hours of work, shall be secured through the the unit employees hours of permission work, permission shall be secured through supervisor. If the purpose of the of solicitation is approved, the solicitation shall be supervisor. If the purpose the solicitation is approved, the solicitation shall be handled by employees designated by the by Union. SealedSealed containers shall shall handled by employees designated the Union. containers generally be used are secured. generally bewhen used cash whencontributions cash contributions are secured. (c) (c) Solicitation For Gifts Supervisors - Employees shall not solicit funds funds Solicitation ForTo Gifts To Supervisors - Employees shall not solicit for giftsfortogifts supervisors or for presents in connection with service emblem awardsawards to supervisors or for presents in connection with service emblem to supervisors. to supervisors. 9.06 9.06 Sale ofSale Tickets and Merchandise of Tickets and Merchandise (a) Tickets for raffles, entertainment, or for other shall not benot offered (a) Tickets for raffles, entertainment, or for purposes other purposes shall be offered for saleforduring hours hours of work. sale during of work. (b) Orders for candy, Christmas cards, cards, silverware, turkeys, etc., shall benot be (b) Orders for candy, Christmas silverware, turkeys, etc.,not shall solicited duringduring hours hours of work, merchandise for saleforshall benot displayed solicited of and work, and merchandise salenot shall be displayed on Company property. Deliveries of merchandise purchased by a group of on Company property. Deliveries of merchandise purchased by a group of employees on such out of out hours may bemay onlybetoonly the to House Service employees onsales such made sales made of hours the House Service department or in the exchanges, to the Business Office.Office. department or smaller in the smaller exchanges, to the Business 9.07 9.07 Employment Outside of the of Company Employment Outside the Company An employee shall obtain the approval of the of Company beforebefore engaging in any in any An employee shall obtain the approval the Company engaging other business or workorfor compensation, including professional or semiother business work for compensation, including professional or semiprofessional athletics. professional athletics. 9.08 9.08 Habitual Tardiness Habitual Tardiness Employees who are habitually tardy shall subject to disciplinary action.action. Employees who are habitually tardybe shall be subject to disciplinary 9.09 9.09 HealthHealth Standards Standards Employees shall be responsible for maintaining reasonable standards of physical Employees shall be responsible for maintaining reasonable standards of physical and mental health.health. Incapacitated employees must take care ofcare of and mental Incapacitated employees mustproper take proper themselves and have treatment. FailureFailure to cooperate with the Company themselves andproper have proper treatment. to cooperate with the Company in this in respect may result disciplinary action.action. this respect may in result in disciplinary

116

116

GENERAL 9.10 of of Intoxicating Beverages oror Controlled Substances 9.10 Use Use Intoxicating Beverages Controlled Substances AnAn employee shall notnot drink any intoxicating beverage nornor unlawfully use (or(or employee shall drink any intoxicating beverage unlawfully use possess) any illegal or or controlled substance during working hours, report onon thethe possess) any illegal controlled substance during working hours, report jobjob or or drive a car onon Company business while impaired due to to such use, nornor drive a car Company business while impaired due such use, drink or or use said substance onon Company property. infraction of of these rules drink use said substance Company property.AnAn infraction these rules shall make thethe employee subject to to disciplinary action. shall make employee subject disciplinary action. 9.11 Identification 9.11 Employee Employee Identification AsAs may bebe required byby law, governmental agencies, or or in in thethe public interest, thethe may required law, governmental agencies, public interest, Company shall take necessary steps forfor thethe identification of of employees asas Company shall take necessary steps identification employees follows: follows: (a)(a)Require authoritative evidence of of thethe place and date of of birth and citizenship Require authoritative evidence place and date birth and citizenship of of thethe employee and thethe employee’s parents, and spouse. employee and employee’s parents, and spouse. (b)(b)Require a sworn statement that anan employee is not affiliated with any society Require a sworn statement that employee is not affiliated with any society or or party banned byby law. party banned law. (c)(c)Require thethe photographing and fingerprinting of of employees. Require photographing and fingerprinting employees. (d)(d) Issue identification cards or or badges which employees shall bebe required to to Issue identification cards badges which employees shall required carry with them at at allall times when engaged onon Company business. of of carry with them times when engaged Company business.A penalty A penalty $2.00 may bebe levied in in each instance where a card or or badge is lost or or becomes $2.00 may levied each instance where a card badge is lost becomes mutilated due to to causes other than wear from normal use. mutilated due causes other than wear from normal use. 9.12 of of Company Property 9.12 Return Return Company Property Whenever anan employee leaves thethe service of of thethe Company, allall Company Whenever employee leaves service Company, Company property shall bebe returned. some instances, cash may bebe collected if the property shall returned.In In some instances, cash may collected if the articles have been lost or or retained. articles have been lost retained.

117 117

GENERAL

118

118

Headquarters - All Departments

HEADQUARTERS

1. DEFINITIONS 1. DEFINITIONS 1.01 Overtime 1.01 Overtime Overtime for Overtime employees for employees is: is: A. work time A. on work a day timethat onisa not dayathat scheduled is not a working scheduled day; working day; B. work time B. outside work time scheduled outside working scheduled hours working on a hours scheduled on a working scheduled day; working day; C. work time C. outside work time scheduled outside working scheduled hours working on a hours Company-recognized on a Company-recognized holiday which holiday falls on which a scheduled falls on a working scheduled day, working day, D. work time D. on work a Company-recognized time on a Company-recognized holiday thatholiday does not thatfalldoes on anot scheduled fall on a scheduled working day. working day.

1.02 Tours 1.02 Tours A. Tour ofA. dutyTour means of duty the means workingthe hours working that an hours employee that anisemployee scheduled is to scheduled work in to work in a day. a day. B. Holiday Tour B. Holiday means a tour commencing on a Company-recognized meansTour a tour commencing on a Company-recognized Holiday. Holiday.

1.03 Basic 1.03Work Basic Week Work Week Basic work Basic week work means week the means workingthe hours working that an hours employee that anisemployee scheduled is to scheduled work in ato work in a week. week.

2. WORK2.TIME WORK ANDTIME SCHEDULING AND SCHEDULING See 3.17 ofSee General 3.17 of Wage General and Working Wage and Practice Working forPractice minimum forwork minimum time. work time.

2.01 Working 2.01 Hours Working Hours A.– For General – For employees on or after 2002, the tour of A. General employees hired on or hired after January 1, January 2002, the1,normal tournormal of duty shalland be one-half seven and ½)day, hours pera day, with a lunch scheduled duty shall be seven (7 one-half ½) hours(7per with scheduled breaklunch of break of notone-half less than one-half (1/2)more hour,than nor one more(1)than oneThe (1) basic hour. work The basic not less than (1/2) hour, nor hour. week work for week for these employees will be thirty-seven and (37which ½) hours, which willbegenerally be these employees will be thirty-seven and one-half (37one-half ½) hours, will generally divided intodivided five (5)into tours, tours, on any five on (5)any daysfive of (5) thedays week.of the week. fiveincluding (5) tours,holiday including holiday tours, Prior to implementing expanded hours, the Company meet with Union Prior to implementing expanded hours, thewill Company willthe meet withtothe Union to review the business and discussand scheduling options which will maximize review thestrategy business strategy discuss scheduling options which willthe maximize the ability to provide volunteers such hours. For hours. employees hired prior to January abilityfor to provide for for volunteers for such For employees hired prior to January 1, 2002, the1,scheduled hours generally between 7:00 A.M. and 2002, the working scheduled working hoursare generally are between 7:006:00 A.M.P.M. and 6:00 P.M. Monday through Friday with Friday from one-half to one-half one hourtoforone lunch exceeding Monday through with from hourbut fornot lunch but not aexceeding a total of seven and (7 one-half ½) hours(7daily with the following total of one-half seven and ½) hours daily with theexceptions: following exceptions: 1. In the Information TechnologyTechnology DepartmentDepartment where otherwhere hoursother may hours be 1. In the Information may be scheduled but not exceeding total of the seven and (7 one-half ½) hours(7 ½) hours scheduled but not the exceeding total of one-half seven and daily or thirty-seven and one-half (37one-half ½) hours daily or thirty-seven and (37weekly. ½) hours weekly. 2. In the Support 2. In the Services SupportDepartment, Services Department, Administrative Administrative Services Division Services Division where otherwhere working other hours working from hours Monday from through Monday Saturday throughare Saturday scheduled are scheduled

119

119

HEADQUARTERS

between between the hours the hours of 7:00 of 7:00 A.M.A.M. and and Midnight, Midnight, but not but exceeding not exceeding the total the total of seven of seven and and one-half one-half (7 ½) (7hours ½) hours dailydaily or thirty-seven or thirty-seven and and one-half one-half (37 ½) (37 ½) hours hours weekly. weekly. 3. 3.For For the Wholesale the Wholesale and and GEMGEM Solutions Solutions Center Center employees employees where where the the scheduled scheduled working working hours hours eacheach day day are composed are composed of two of two (2) sessions (2) sessions not not to exceed to exceed a total a total of seven of seven and and one-half one-half (7 ½) (7hours ½) hours duration duration which which is is exclusive exclusive of a of scheduled a scheduled lunch lunch period period of not of less not less thanthan a one-half a one-half (1/2)(1/2) hourhour nor more nor more thanthan one one hour,hour, and and where where the scheduled the scheduled workwork week week shallshall consist consist of five of five (5) working (5) working days, days, Sunday Sunday through through Saturday, Saturday, between between the hours the hours of of 7:007:00 A.M.A.M. and and Midnight, Midnight, but not but to notexceed to exceed a total a total of thirty-seven of thirty-seven and and one-onehalf half (37 ½) (37hours ½) hours of work. of work. 4. 4.The The scheduled scheduled workwork hours hours for Network for Network Administration Administration Associates Associates and and Network Network Translators Translators will be willfrom be from Sunday Sunday through through Saturday Saturday between between the the hours hours of 6:00 of 6:00 A.M.A.M. and and 12:00 12:00 A.M.A.M. not to notexceed to exceed a total a total of seven of seven and and one-onehalf half (7 ½) (7hours ½) hours per day, per day, or five or five (5) days (5) days per week. per week. 5. 5.For For AT&T AT&T Business Business Solutions Solutions (ABS) (ABS) employees employees whowho workwork in support in support of customer of customer service service activity, activity, i.e., i.e., the Select the Select Account Account Center, Center, where where otherother workwork group group working working hours hours fromfrom Monday Monday through through Friday Friday are scheduled are scheduled between between the hours the hours of 7:00 of 7:00 A.M.A.M. to 7:00 to 7:00 P.M., P.M., but not but exceeding not exceeding the total the total of of seven seven and and one-half one-half (7 ½) (7hours ½) hours per day, per day, or five or five (5) days (5) days per week, per week, suchsuch employees’ employees’ hours hours maymay be scheduled be scheduled to betocompatible be compatible withwith the other the other workwork group. group. 6. 6. General General Office Office Associate Associate employees employees whowho support support workwork groups groups where where otherother working working hours hours are scheduled are scheduled fromfrom Sunday Sunday through through Saturday, Saturday, but not but not exceeding exceeding the total the total of seven of seven and and one-half one-half (7 ½) (7hours ½) hours dailydaily or thirty-seven or thirty-seven and and one-half one-half (37 ½) (37hours ½) hours weekly, weekly, suchsuch employees’ employees’ hours hours maymay be scheduled be scheduled up toup9:00 to 9:00 P.M.P.M. to betocompatible be compatible withwith the hours the hours of the of work the work group group theythey support. support. (N) (N) 7.

7.For For Computer Computer Systems Systems Specialists Specialists in Network in Network Services Services where where otherother hours hours fromfrom Monday Monday through through Saturday Saturday are scheduled are scheduled between between the hours the hours of of 7:007:00 A.M.A.M. and and Midnight, Midnight, but not but exceeding not exceeding the total the total of seven of seven and and one-half one-half (7 ½) (7hours ½) hours per day, per day, or five or five (5) days (5) days per week. per week.

B. Scheduling B. Scheduling of Basic of Basic Work Work Week Week and and Tours Tours for Full for Full TimeTime Employees: Employees: Basic workwork weeks will be to regular full-time employees, giving careful Basic weeks willassigned be assigned to regular full-time employees, giving careful consideration to the individual preference consistent withwith workwork consideration to following: the following: individual preference consistent requirements, the provision of coverage as required, including coverage on on requirements, the provision of coverage as required, including coverage Company-recognized holidays and and vacations to minimize the amount of overtime Company-recognized holidays vacations to minimize the amount of overtime required. The The basic workwork weeks remaining afterafter assignment of those basic workwork required. basic weeks remaining assignment of those basic weeks mutually agreed on by and and supervision shallshall be by weeks mutually agreed onemployees by employees supervision berotation by rotation among the remaining employees in the group in order to provide a faira fair among the remaining employees in work the work group in order to provide distribution of basic workwork weeks. The The provisions of this paragraph will apply to allto all distribution of basic weeks. provisions of this paragraph will apply Headquarters employees except the following: Headquarters employees except the following:

120120

(

HEADQUARTERS

1. For 1. employees For employees in the Wholesale in the Wholesale and GEMand Solutions GEM Solutions Center, Center, scheduled scheduled hours willhours be onwill a voluntary be on a voluntary basis or rotation basis or among rotationall among all employees employees in the work in the group work to group provide to aprovide fair distribution a fair distribution of hours.ofCareful hours. Careful consideration consideration will be given will be to individual given to individual preference preference consistent consistent with workwith work requirements. requirements. Schedules Schedules will be posted will beno posted less than no less monthly than nor monthly morenor more than quarterly. than quarterly. 2. For 2. Network For Network Administration Administration Associates Associates and Network and Network Translators, Translators, scheduling scheduling will be done will be as done follows: as follows: Management Management for each for work each group work willgroup utilizewill historical utilize historical and forecasted and forecasted data data and customer and customer service demand service demand to determine to determine coveragecoverage requirements requirements to to develop workweek develop workweek schedules. schedules. When coverage When coverage requirements requirements are determined, are determined, workweek workweek schedules schedules will be assigned will be assigned to qualified to qualified employees, employees, as determined as determined by management by management using one using of the one following of the following methods:methods: a) For each a) For six each (6) month six (6)period, monthemployees period, employees in the work in the group work willgroup select, willbyselect, by seniority,seniority, a fixed work a fixed week work schedule week schedule or they will or they be assigned will be assigned to a fixedtowork a fixed work week schedule week schedule by inverse byseniority; inverse seniority; or or b) The majority b) The of majority the employees of the employees in the work in the group work willgroup decide willondecide one ofon one of the following the following two coverage two coverage options: options: (1) Rotating (1) Rotating of weeklyofcoverage weekly coverage requirements requirements among all among groupall group members; members; or or (2) A six (2)(6) Amonth six (6)fixed month work fixed week work schedule week schedule selected selected by seniority, by seniority, with with the remainder the remainder of coverage of coverage requirements requirements shared on shared a rotating on a basis. rotating basis. 3. For 3. Service For Consultants, Service Consultants, Service Representatives Service Representatives and Service and Order Service Order Reviewers Reviewers in AT&T in Business AT&T Business SolutionsSolutions (ABS): (ABS): a) An updated a) An updated seniority seniority list will belistposted will beinposted each office. in each office. b) The employees b) The employees will prepare will aprepare preference a preference card or use cardanother or use methodology another methodology as determined as determined by the department by the department to indicate to their indicate choices. their choices. All preferences All preferences must be must submitted be submitted before the before 1st ofthe the1st previous of the previous month tomonth be scheduled, to be scheduled, includingincluding changes.changes. c) Toursc)willTours be assigned will be assigned to the senior to theemployee senior employee first, based first,onbased company on company net net credited credited service (and service then(and in turn) thenininorder turn) of in seniority order of seniority as close as to the close indicated to the indicated choice aschoice possible. as possible. d) Schedules d) Schedules will be posted will beno posted later than no later the than 15th the of the 15th month of theformonth the for the followingfollowing month. Schedules month. Schedules will be posted will beno posted less than no less monthly than nor monthly nor more than more quarterly. than quarterly.

e

ll

(C)

(C) 4. For 4. Computer For Computer SystemsSystems Specialists Specialists in Network in Network Services,Services, work weeks workwill weeks will

be assigned be assigned to regulartofull regular time employees, full time employees, giving careful givingconsideration careful consideration to to individualindividual preference, preference, on a seniority on a seniority basis, which basis, is which consistent is consistent with workwith work requirements. requirements.

121

121

HEADQUARTERS

C. Employees may swap daily and/or weekly schedules with other qualified employees in the same work group with management approval. D. Alternate Work Schedules (AWS) may consist of a compressed work week or an expanded work week. Management determines the need for such coverage hours. AWS options will take into consideration both customer and employee needs, as well as departmental staffing and scheduling requirements. Employees will be selected for AWS on a senior volunteer basis within the work group. Work group is defined as: manager group, by title, home station, or job function. AWS may be comprised of the following: a) Four (4) day work week b) Six (6) day work week c) Split day tours, on a daily or weekly basis E. Changes in Scheduled Hours or Days – Where the needs of the business require, working hours or days other than the above may be scheduled within the week but not to exceed the total daily or weekly working hours under the present schedule. Notice of such change shall be given before the close of the previous week. F. Saturday Before Vacation - All employees except those assigned to a fixed work week schedule will be granted the Saturday off before their scheduled vacation, if so desired. Employees on a fixed work week schedule may swap their scheduled Saturday before their vacation with another qualified employee in the same work group to obtain the Saturday off before their vacation. G. Lodging Away From Home Station – Employees assigned to lodge away from the home station on an overnight basis shall adhere to the Headquarters scheduled working hours.

2.02 Changes in Basic Work Week and Tour Assignments (N)

A.

Changes in Basic Work Weeks 1. When it is necessary to make changes in the assignment of basic work weeks to individual employees from the posted schedule, such changes shall be arranged and the employees affected notified as far in advance as possible. In no case shall notice of a change of basic work week assignment be given later than the close of the first day of the preceding week. 2. No change in basic work week assignments shall be made for periods other than one week or multiples thereof.

B.

Changes in Tours 1. Employees may be changed from day tours to evening or night tours (or from evening or night to day tours) to cover regularly assigned tours within the basic work week when the needs of the business require. Whenever possible 48 hours notice shall be given. (For compensation in such cases see 3.03(B).)

122

HEADQUARTERS 2. In the2.event In the of aevent surplus of adeclaration surplus declaration which results whichinresults a loss of in aemployees, loss of employees, the the CompanyCompany shall re-evaluate shall re-evaluate the tour schedule the tour schedule and determine and determine the need the to fill need to fill vacated tour vacated assignments tour assignments by the remaining by the remaining employees employees in the work in the group. workThe group. The CompanyCompany shall firstshall seekfirst volunteers seek volunteers to cover the to cover tours;the andtours; in theand absence in the absence of of such, shall such, equitably shall equitably distributedistribute the necessary the necessary tours among toursthe among remaining the remaining employees employees on the tour onschedule. the tour schedule. 3. A temporary 3. A temporary change may change be made may be from made a day from toura to day antour evening to an or evening night tour or night tour outside ofoutside the basic of the work basic week work because week because of business of business needs. The needs. employee The employee whose assigned whose assigned tour is to tour be changed is to be changed shall be notified shall beno notified later than no later the close than the of close of the first day the of first theday tour offor thethe tour week for the immediately week immediately proceeding. proceeding. [For compensation [For compensation in such cases in such seecases 3.03 see (B)(3)] 3.03 (B)(3)]

f

2.03 On-Call 2.03 On-Call PracticePractice The Company The Company may designate may designate employees employees to be available to be available on an “on-call” on an status “on-call” to status to provide services provide which services may which be required. may be required. An employee An employee assignedassigned to “on-call” to on “on-call” any on any day, including day, including any Company any Company designated designated holiday, will holiday, receive willtwenty receivedollars twenty($20.00) dollars ($20.00) for each such for each designated such designated day. Employees day. Employees on call shall on call not shall be required not be to required remaintoonremain on premises,premises, at home or at at home any or specific at anylocation, specific location, but, shallbut, be readily shall beavailable readily available by by telephonetelephone and/or other and/or means otherapproved means approved by supervision. by supervision. Employees Employees designated designated as as on-call who on-call are called who are outcalled to provide out toservices provide shall services receive shallwage receive treatment wage treatment in in accordance accordance with Paragraph with Paragraph 3.17, Appendix 3.17, Appendix B, Wage B, and Wage Working and Practices, Working Practices, General. General.

3. WAGE 3. PRACTICES WAGE PRACTICES See Section See4,Section for holiday 4, forwage holiday practices. wage practices.

(N)

3.01

Overtime 3.01 Overtime

A.

Compensation A. Compensation

(N) (NOTE: Overtime will be recorded and compensated in oneincrements minute increments (NOTE: Overtime will be recorded and compensated in one minute upon the upon the implementation payrollchanges system changes necessary to effect one-minute time recording implementation of payrollofsystem necessary to effect one-minute time recording These changes will be implemented earlier than January, practices.practices. These changes will be implemented no earlierno than January, 2015.) 2015.)

1. No compensation shall befor allowed for overtime five (5) or minutes 1. No compensation shall be allowed overtime of five (5)ofminutes less inor less in any day. any day. 2. For employees authorized of more five (5) worked minutesinworked in 2. For employees authorized overtime overtime of more than five than (5) minutes any shall one day shall be compensated for as follows: any one day be compensated for as follows: Firsthours eleven a weekovertime (except overtime on a Holiday). a.) Firsta.) eleven in ahours weekin(except on a Holiday). Pay at Pay at and one-half. time and time one-half. or or b.)in Hours the firstovertime eleven overtime a week (except b.) Hours excessinofexcess the firstofeleven hours in ahours weekin(except on a Holiday). Pay attime. double time. overtime overtime on a Holiday). Pay at double or or c.) Overtime on a Holiday. Pay attime double and one-half. (See paragraph c.) Overtime on a Holiday. Pay at double and time one-half. (See paragraph 4.02 for instructions on compensation for timeon worked on a Holiday). 4.02 for instructions on compensation for time worked a Holiday).

123

123

HEADQUARTERS

3. For part-time employees, authorized overtime in excess of 7-1/2 hours in any one day or 37-1/2 hours in any one week shall be paid for at the appropriate overtime rate as provided in paragraph 3.01A.2. 4. Temporary employees will receive payment at time and one-half for overtime hours worked after thirty seven and one half (37 1/2) hours. B. Computation - When overtime is to be paid for at time and one-half, double time or double time and one-half, as appropriate, it shall be expressed to the next higher quarter of an hour after computation, for example: time worked, 45 minutes x 1 1/2 equals 67.5 minutes and should be expressed as 1.25 hours to be paid for; time worked, 75 minutes x 1 - 1/2 equals 112.5 minutes and should be expressed 2 hours to be paid for. 3.02

Sunday Work

Regular employees shall be paid time and one-half for scheduled hours worked on Sunday. Employees who are excused with pay during scheduled hours on Sunday shall be paid at straight time for the excused absence. 3.03

Differentials for Evening and Night Work

A. Differentials for evening and night work shall be paid in accordance with Paragraph 3.19 of the General Wage and Working Practices. B.

Temporary Changes in Assignments 1. Change to Evening or Night Tour - An employee temporarily assigned to an evening or night tour of duty, shall receive time and one-half for the changed tour for the first evening or night so worked, and if assigned to work continuously thereafter for a period of one evening or night or more shall receive the nightly differential for each evening or night so worked. 2. Change to Day Tour - When the needs of the business require that an employee be temporarily changed from an evening or night tour to a day tour of duty, without 48 hours notice, shall receive time and one-half for hours worked outside of the normal tour for the first tour changed. 3. Change to an Evening or Night Tour Outside of the Basic Work Week – An employee temporarily assigned to an evening or night tour of duty outside of the basic work week shall be paid time and one-half for the hours outside the basic work week for the first evening or night so worked, and each night following if less than one (1) week. If assigned to work for a period of more than one week, the employee shall receive the nightly differential for the hours outside the basic work week. When the total hours worked within and outside the basic work week hours exceeds eight or seven and one-half, appropriate overtime treatment shall apply. During such period there shall be no compensation for hours not worked within the normal tour of duty.

124

r

x

HEADQUARTERS

C. Christmas C. Christmas and New Year's and New Eves Year's Differentials Eves Differentials - Employees - Employees scheduledscheduled to work to work on Christmas or New Year's (i.e., December andbe 31)paid shall on Christmas or New Year's Eves (i.e.,Eves December 24 and 31)24shall in be paid in accordance these and Practices and inshall addition, shall be paid a differential of one accordance with thesewith Practices in addition, be paid a differential of one hour's straight-time payhour for each hour worked6:00 between P.M. and 12:00 midnight. hour's straight-time pay for each worked between P.M. 6:00 and 12:00 midnight. 3.04 – Peer Training 3.04 – Peer Training The Company may, if needs business needsdesignate require, designate qualified bargaining The Company may, if business require, a qualifiedabargaining unit employee in orformal conduct formal classroom provide other unit employee to assist intoorassist conduct classroom training ortraining provideor other special training conducted from normalactivities. working activities. An employee so special training conducted apart fromapart normal working An employee so also, if continue possible,tocontinue perform work functions designateddesignated may also, may if possible, performtotheir usualtheir workusual functions during such assignments. Management assign employees during such assignments. Management will assignwill employees to be Peerto be Peer Trainers a list ofvolunteers solicited volunteers the Company are Trainers from a list from of solicited whom the whom Company determinesdetermines are qualified based on job knowledge within askill specific skill setare andavailable who are available qualified based on job knowledge within a specific set and who for such assignment. no event such employees assigned for such assignment. In no eventInshall suchshall employees assigned as Peer as Peer Trainers have any involvement in discipline, progression performance Trainers have any involvement in discipline, progression increases,increases, performance evaluations making judgments other employees’ performance, nor evaluations or makingor judgments regarding regarding other employees’ performance, nor such employees assigned employees have to personnel folders, payroll records shall suchshall assigned have access to access personnel folders, payroll records or other personnel-related or other personnel-related documentsdocuments or reports.or reports. assigned as Peerwill Trainers will be for assigned no one less(1) than EmployeesEmployees assigned as Peer Trainers be assigned no lessfor than fullone (1) full session nor more than (65) sixty-five days during(12) a twelve month period, session nor more than sixty-five work (65) dayswork during a twelve month(12) period, of any assignments to Performing Support Functions, of the inclusive ofinclusive any assignments to Performing Support Functions, regardlessregardless of the of assignments. An employee assigned a Peer number ofnumber assignments. An employee assigned as a Peer as Trainer willTrainer receivewill a receive a special compensation no more a totaldollars of seven special compensation payment ofpayment no moreofthan a totalthan of seven anddollars fifty and fifty cents per session. cents ($7.50) per($7.50) session.

4. HOLIDAY 4. HOLIDAY PRACTICES PRACTICES 4.01

General 4.01 General

When a Company-recognized When a Company-recognized holiday falls holiday on a scheduled falls on a scheduled working day, working all regular day, all regular employeesemployees shall be given shallthe be day given offthe with day pay offprovided with payunusual providedconditions unusual conditions do not do not require that require they work that they on that work day. on When that day. the When holidaythe falls holiday on a day fallsthat on asuch day that such employeesemployees are not scheduled are not scheduled to work, they to work, shall they be assigned shall be aassigned day off with a day pay, off on with pay, on some other some day,other generally day, within generally theirwithin schedule their for schedule that week for that except, week that except, if the that if the holiday falls holiday on Saturday, falls on Saturday, the preceding the preceding day, Friday, day, shall Friday, be designated shall be designated as the as the holiday. The holiday. assigned The day assigned off willday then offbe willconsidered then be considered as the holiday as the and holiday if suchand if such employeesemployees are required aretorequired work ontothat work day, oncompensation that day, compensation shall be inshall accordance be in accordance with paragraph with paragraph 4.02. All part-time 4.02. All employees part-time employees shall receive shall holiday receive pay. holiday pay.

125

125

HEADQUARTERS

4.02 4.02 Compensation CompensationFor ForTime TimeWorked Worked A.A. Full-Time Full-TimeEmployees Employees- Full-time - Full-timeemployees employeeswhether whetherscheduled scheduledororcalled calledinintoto work workduring duringtheir theirnormal normalworking workinghours hoursonona aCompany-recognized Company-recognizedholiday holidayshall shallbebe paid paidatatthe therate rateofoftime timeand andone-half one-halfforfortime timeworked workedininaddition additiontotothe thenormal normalday's day's pay payforforthe theholiday. holiday.Time Timeworked workedoutside outsideofofnormal normalworking workinghours hoursshall shallbebepaid paidatat the therate rateofofdouble doubletime timeand andone-half one-halfwhether whetherscheduled scheduledororcalled calledin.in.Minimum Minimum work worktime timeshall shallapply applyasasprovided providedinin3.17 3.17ofofthe theGeneral GeneralWage Wageand andWorking Working Practices. Practices. B.B.

Part-Time Part-TimeEmployees Employees- All - Allpart-time part-timeregular regularemployees employeesshall shallreceive receiveholiday holidaypay. pay. 1.1. Part-time Part-timeemployees employeeshired hiredprior priortotoJanuary January1,1,1981, 1981,shall shallreceive receiveholiday holiday pay paytreatment treatmentasasfollows: follows: a.)a.) If Ifthe theCompany-recognized Company-recognizedholiday holidayfalls fallsonona aday dayononwhich whichthe the employee employeeisisnormally normallyscheduled scheduledtotowork, work,the theemployee employeeshall shallreceive receive holiday holidaypay payequal equaltototheir theirnormal normalscheduled scheduledhours. hours.If Ifrequired requiredtoto work workononthat thatday daythe theemployee employeeshall, shall,ininaddition, addition,bebepaid paidholiday holiday premium premiumforforthe thehours hoursworked. worked. b.)b.) If Ifthe theCompany-recognized Company-recognizedholiday holidayfalls fallsonona aday dayononwhich whichthe the employee employeeisisnormally normallynot notscheduled scheduledtotowork, work,the theemployee employeeshall shall receive receiveholiday holidaypay payequal equaltoto1/5th 1/5thofoftheir their"part-time "part-timeequivalent equivalentwork work week." week." 2.2. Part-time Part-timeemployees employeeshired hiredononororafter afterJanuary January1,1,1981, 1981,shall shallreceive receive holiday holidaypay paytreatment treatmentequal equaltoto1/5th 1/5thofoftheir their"part-time "part-timeequivalent equivalentwork work week." week."If Ifrequired requiredtotowork workononthat thatday daythe theemployee employeeshall, shall,ininaddition, addition,bebe paid paidholiday holidaypremium premiumforforthe thehours hoursworked. worked.

5.5.VACATIONS VACATIONS See SeeSection Section5.5.ofofGeneral GeneralWage Wageand andWorking WorkingPractices. Practices.

6.6.SICKNESS SICKNESSAND ANDACCIDENT ACCIDENTABSENCES ABSENCES See SeeSection Section6.6.ofofGeneral GeneralWage Wageand andWorking WorkingPractices. Practices.

126 126

HEADQUARTERS

7. EXPENSES 7. EXPENSES 7.01

Meals 7.01

Meals

A. Full-Time A. Full-Time Employees Employees - Aemployee full-time employee shall be reimbursed for - A full-time shall be reimbursed for expense of the meals following meals the conditions. indicated conditions. expense of the following under the under indicated (Also see (Also 7.01 see 7.01 (a) ofWage General andPractices.) Working Practices.) (a) of General andWage Working 1.

1. Meal Morning Meal Morning Not totwo exceed dollars and twenty-five cents ($2.25)an– When an Not to exceed dollarstwo and twenty-five cents ($2.25) – When whose tour prior to 8:00 A.M. istorequired to employeeemployee whose tour begins at begins or priorat toor 8:00 A.M. is required work two or (2)more hoursoforovertime more of prior overtime of the tour.. work two (2) hours to theprior starttoofthe thestart tour..

2.

Noon Lunch Noon2.Lunch a.)Exceed Not to$4.00 Exceed $4.00working - Whenaway working from the home a.) Not to - When fromaway the home noon on Company business and station at station noon onatCompany business and returns thereturns same the day.same day. b.)Expense Actual -Expense - Whenatworking at the home station b.) Actual When working the home station and noticeand notice of twohours or more hours of afternoon given on the of two or more of afternoon overtime isovertime given onis the same daysame day the is overtime is to be worked. the overtime to be worked. c.)exceed Not tofour exceed four dollars ($4.00)an– employee When an employee c.) Not to dollars ($4.00) – When whose whose or after P.M.out is called out or to assigned tour ends tour at orends afterat 8:00 P.M.8:00 is called or assigned work to work overtime two or (2)more hoursbefore or more overtime two (2) hours thebefore start ofthe thestart tour.of the tour.

3. - Not Supper - Not to$9.00 Exceed $9.00 timetwo extends 3. Supper to Exceed when workwhen timework extends hourstwo or hours or morethe beyond regular closing schedule more beyond regularthe schedule at closing the endatofthe theend day.of the day. 4. All MealsExpense - Actual -Expense - When from the home station 4. All Meals - Actual When away fromaway the home station on Company business except thatofthe cost at of the meals at the assigned overnight overnight on Company business except that the cost meals assigned location shall not$30.00 exceed daymeals for three meals when arrangements location shall not exceed per$30.00 day forper three when arrangements are not made by the Company. Whencircumstances unusual circumstances are not made by the Company. When unusual prevail, prevail, appropriate shall be given. appropriate treatment treatment shall be given. B. Part-Time Employees Supper - Not to$9exceed $9 when work overtime work B. Part-Time Employees - Supper -- Not to exceed when overtime extends two or (2)more hoursbeyond or morethe beyond tourwhich of duty, which does not contain extends for two (2)for hours tour ofthe duty, does not contain a meal least 20 and minutes, at later. 7 p.m. or later. a meal break of atbreak leastof20atminutes, work and endswork at 7 ends p.m. or 7.02 A.

7.02 and Lodging and Commutation Lodging Commutation A. General General 1. In connection with overnight assignments from the homeanstation, an 1. In connection with overnight assignments away fromaway the home station, lodge or commute as determined by the supervisor employeeemployee shall lodgeshall or commute as determined by the supervisor based on based on work requirements, to the Company and thetodistance to be traveled. work requirements, cost to thecost Company and the distance be traveled.

127

127

HEADQUARTERS

2. 2. An employee An employee assigned assigned to lodge to lodge awayaway fromfrom the home the home station station on anon an overnight overnight basisbasis or during or during a temporary a temporary transfer transfer shallshall be reimbursed be reimbursed for for lodging lodging expense. expense. B. B.Lodging Lodging WithWith Relatives Relatives or Friends or Friends - An -employee working awayaway fromfrom the the An employee working homehome station who who elects to lodge with with a relative or friend in theinworking area,area, in in station elects to lodge a relative or friend the working preference to a hotel or boarding house, shallshall be reimbursed for lodging expense preference to a hotel or boarding house, be reimbursed for lodging expense incurred but not exceed 75%75% of theofregular ratesrates prevailing in that and and incurred buttonot to exceed the regular prevailing in locality that locality for allforactual mealmeal expense incurred. all actual expense incurred. 7.03 7.03 Transportation Transportation An employee called fromfrom homehome for duty at theatreporting center for afor period not not An employee called for duty the reporting center a period continuous with with scheduled working hours, shallshall be reimbursed for transportation continuous scheduled working hours, be reimbursed for transportation expense. (See(See 7.03 7.03 of General Wage and Working Practices.) expense. of General Wage and Working Practices.)

8. EXCUSED 8. EXCUSED ABSENCE ABSENCE See See Section Section 8. of 8. General of General Wage Wage and Working and Working Practices. Practices.

9. MISCELLANEOUS 9. MISCELLANEOUS 9.01 9.01 Training Training by Seniority by Seniority All training All training will be willdone be done on a on senior a senior volunteer volunteer basis. basis. In theInabsence the absence of senior of senior volunteers, volunteers, inverse inverse seniority seniority will apply will apply by work by work group. group. A. Work A. Work groupgroup will be willdefined be defined as: Manager as: Manager group, group, by title, by title, homehome station, station, or jobor job function. function. B. When B. When all job allholders job holders are toare receive to receive the same the same training training over over a limited a limited period period of of time,time, seniority seniority may may be waived be waived afterafter discussion discussion and mutual and mutual agreement agreement is reached is reached between between management management and the andappropriate the appropriate ChiefChief Steward. Steward.

128 128

HEADQUARTERS

NOTES

129

Commercial and Marketing Field

COMMERCIAL & MARKETING

1. 1.DEFINITIONS DEFINITIONS 1.01 1.01Overtime Overtime Overtime Overtime forfor employees employees is: is: A. A. work work onon a day a day thatthat is not is not a scheduled a scheduled working working day; day; B. B. work work time time outside outside scheduled scheduled working working hours hours of aofscheduled a scheduled working working day; day; C. C. work work time time outside outside scheduled scheduled working working hours hours onon a Company-recognized a Company-recognized holiday holiday which which falls falls onon a scheduled a scheduled working working day; day; D. D. work work time time onon a Company-recognized a Company-recognized holiday holiday thatthat does does notnot fallfall onon a a scheduled scheduled working working day. day. 1.02 1.02Tours Tours - Retail - Retail Sales Sales andand Centralized Centralized Retail Retail Sales Sales Support Support Personnel Personnel only. only. A. A. Tour Tour of of duty duty means means thethe basic basic hours hours thatthat anan employee employee is scheduled is scheduled to to work work in ainspecific a specific day, day, evening evening or or night. night. B. B. Holiday Holiday tour tour means means a tour a tour commencing commencing onon a Company-recognized a Company-recognized holiday. holiday. C. C. Sunday Sunday tour tour means means a tour a tour commencing commencing onon Sunday. Sunday. 1.03 1.03Basic Basic Work Work Week Week - Retail - Retail Sales Sales andand Centralized Centralized Retail Retail Sales Sales Support Support Personnel Personnel only. only. Basic Basic Work Work Week Week means means thethe fullfull work work week week thatthat anan employee employee is scheduled is scheduled consisting consisting of basic of basic days days andand total total basic basic hours hours with with day, day, evening evening or or night night designations. designations.

130 130

COMMERCIAL & MARKETING

2. WORK 2. TIME WORK AND TIME SCHEDULING AND SCHEDULING 2.01 Working 2.01 Working Hours Hours A. General A. –General – For employees hired or after 1, January 1, 2002, thetour normal For employees hired on or afteronJanuary 2002, the normal of tour of shall be and (7 one-half (7 ½) per day, with a scheduled lunch duty shallduty be seven andseven one-half ½) hours perhours day, with a scheduled lunch break of break of not less than (1/2) one-half one (1) basic work week not less than one-half hour,(1/2) nor hour, more nor thanmore one than (1) hour. Thehour. basicThe work week these employees will be thirty-seven and (37 one-half (37 ½) hours, for these for employees will be thirty-seven and one-half ½) hours, which willwhich will divided intotours, five (5) tours, including holiday on(5) anydays five of (5) days of generallygenerally be dividedbeinto five (5) including holiday tours, on tours, any five week. Prior to implementing the Company the week.the Prior to implementing expandedexpanded hours, thehours, Company will meet will withmeet the with the Union to the business strategy andscheduling discuss scheduling options Union to review thereview business strategy and discuss options which willwhich will ability tofor provide for volunteers for suchFor hours. For employees hired maximizemaximize the abilitythe to provide volunteers for such hours. employees hired prior to 1, January 1, 2002, the scheduled working hours day are composed prior to January 2002, the scheduled working hours each dayeach are composed of two of two (2) sessions not toaexceed total and of seven and (7 one-half (7 ½duration ) hours which duration (2) sessions not to exceed total of aseven one-half ½ ) hours is which is of a scheduled lunch not less than a (1/2) one-half (1/2) nor exclusiveexclusive of a scheduled lunch period of period not lessofthan a one-half nor more thanmore than The scheduled work week shallofconsist five days (5) work days Monday one hour.one Thehour. scheduled work week shall consist five (5)ofwork Monday through Friday the between hoursA.M. of 7:00 P.M. not toaexceed through Friday between hoursthe of 7:00 and A.M. 7:00 and P.M.7:00 not to exceed total of a total of thirty-seven and (37 one-half (37 ½) hoursexcept: of work except: thirty-seven and one-half ½) hours of work 1. ForRepresentatives Service Representatives andOrder Service Order Specialists 1. For Service and Service Specialists in the in the Group, the scheduled work week shallofconsist ConsumerConsumer Services Services Group, the scheduled work week shall consist five (5)of five (5) days through MondaySaturday through Saturday between hoursA.M. of 7:00 work dayswork Monday between the hoursthe of 7:00 and A.M. 9:00 and 9:00 P.M. through MondayFriday through Friday and the between hoursA.M. of 8:00 P.M. Monday and between hoursthe of 8:00 and A.M. 5:30 and P.M.5:30 P.M. on Saturday not toaexceed total of thirty-seven and (37 one-half (37 ½) hours on Saturday not to exceed total of athirty-seven and one-half ½) hours work June effective June 1, 1987. work effective 1, 1987. Assignments to holiday evening,orholiday or Saturday will be made in the Assignments to evening, Saturday tours will tours be made in the following following order: order: a) Volunteers a) Volunteers b) Temporary Employees b) Temporary Employees c) Employees going to title 26, October 1986 or later c) Employees going to title October 1986 26, or later 2. ForRepresentatives Service Representatives in the Emerging Product(EPC), Centeras(EPC), as 2. For Service in the Emerging Product Center well the All Distance Specialists the All Distance Group, the well as the Allas Distance Specialists in the All in Distance SpecialistSpecialist Group, the work week shallofconsist five days (5) work days through Monday through scheduledscheduled work week shall consist five (5)ofwork Monday between hoursA.M. of 7:00 P.M. through Monday through Saturday Saturday between the hoursthe of 7:00 and A.M. 9:00 and P.M.9:00 Monday Friday and the between hoursA.M. of 8:00 P.M. on Saturday Friday and between hoursthe of 8:00 and A.M. 5:30 and P.M.5:30 on Saturday not to not to total of thirty-seven and (37 one-half (37 ½) hoursexcluding of work, excluding an exceed aexceed total of athirty-seven and one-half ½) hours of work, an unpaid meal break of up to one hour per day. unpaid meal break of up to one hour per day. 3. Saturday as aDay Normal Day–(SAND) – All employees in Small Business 3. Saturday as a Normal (SAND) All employees in Small Business Centers (SBSCs) in AT&T Business can volunteer SolutionsSolutions Centers (SBSCs) in AT&T Business SolutionsSolutions (ABS) can(ABS) volunteer SAND scheduling. The scheduled working are 7:00 between for SANDfor scheduling. The scheduled working hours arehours between A.M.7:00 A.M. P.M. through MondayFriday through Friday A.M. – 5:00 P.M. on Saturday. and 7:00 and P.M.7:00 Monday and 8:00 and A.M.8:00 – 5:00 P.M. on Saturday.

131

131

COMMERCIAL & MARKETING

4. Retail Sales and Centralized Retail Sales Support Personnel: The scheduled working hours each day are composed of two (2) sessions not to exceed a total of seven and one-half (7 ½) hours duration which is exclusive of a scheduled lunch period of not less than one half-hour (1/2) or more than one hour. The scheduled work week shall consist of five (5) work days Sunday through Saturday, between the hours of 7:00 A.M. and Midnight, not to exceed a total of thirty-seven and one-half (37 ½) hours of work. A retail sales employee is one who works in a Marketing Response Center (MRC), Telemarketing Center and any equivalent retail sales operation. A centralized retail sales support employee is one whose job functions provide direct support to retail sales operations. B.

Scheduling of Basic Work Week and Tours for Full Time Employees: 1. For Service Representatives and Service Order Specialists in the Consumer Services Group: a)

An updated seniority list will be posted in each office.

b) The employees will prepare a preference card to indicate their choices. All cards must be submitted before the 1st of the previous month, including changes. c) Tours will be assigned to the senior employee first, based on company net credited service (and then in turn) in order of seniority as close to the indicated choice as possible. d)

Swapping of tours will be permitted on a daily and/or weekly basis.

e) All employees will be granted the Saturday off before their scheduled weekly vacation, if so desired. f) Schedules will be posted no later than the last Monday preceding the month to be scheduled. g) On a voluntary basis by seniority employees may select one of the following Alternate Work Week Schedule (AWS) tours. Alternate Work Schedules (AWS) may consist of a compressed work week or an expanded work week. AWS options will take into consideration both customer and employee needs, as well as departmental staffing and scheduling requirements. AWS may be comprised of the following: (1) Four (4) day work week (2) Six (6) day work week (3) Split day tours, on a daily or weekly basis

132

COMMERCIAL & MARKETING

2. For Service 2. Representatives For Service Representatives in the Small Business in the Small Solutions Business CenterSolutions Center (SBSC) in AT&T(SBSC) Business in AT&T Solutions, Business the above Solutions, preference the above of hours preference processof hours process will be followed will except be followed that schedules except will thatbe schedules posted nowill more be posted than quarterly no more than quarterly and no less frequently and no than less monthly. frequentlySchedules than monthly. will be Schedules posted nowill later be than posted no later than th the 15th of the month the 15preceding of the month the period preceding to bethe scheduled. period to be scheduled. 3. SAND Scheduling 3. SAND – AllScheduling SAND schedules – All SAND will be schedules scheduled willaccording be scheduled to according to office requirements office byrequirements net credited service by net credited date, most service senior date, volunteer most senior first volunteer first and will rotate toand thewill least rotate senior to the volunteer least senior for a period volunteer of no forless a period than three of no less than three (3) months or no(3) more months thanortwelve no more (12)than months. twelveAll(12) SAND months. schedules All SAND will schedules will include a Saturday. include Thea Saturday Saturday.before The Saturday a scheduled before vacation a scheduled week will vacation be week will be scheduled off, ifscheduled so desired.off, if so desired. 4. For Full Time 4.Employees For Full Time in Retail Employees Sales and in Retail Centralized Sales and Retail Centralized Support Retail Support Personnel, scheduling Personnel, and scheduling assigning basic and assigning work weeks basic shall work be done weeksasshall be done as follows: follows: a) An updated a) seniority An updated list will seniority be posted listinwill each be office. posted in each office. b) The employees b) The will prepare employees a preference will prepare card a preference to indicate card their to indicate their choices. All preferences choices. All must preferences be submitted must before be submitted the 1st ofbefore the the 1st of the previous month previous or quartermonth quarter toincluding be scheduled, including changes. to be or scheduled, changes. Tours will be assigned to the senior employee first, based on company c) Tours will bec)assigned to the senior employee first, based on company net credited service (and then in in order of seniority as close to net credited service (and then in turn) in order of turn) seniority as close to the indicated choice as possible. the indicated choice as possible. d) will All be employees will Saturday be granted Saturday off before their scheduled d) All employees granted the offthe before their scheduled vacation, if so desired. weekly vacation,weekly if so desired. th th e) be Schedules be than posted thanmonth the 15for e) Schedules will posted nowill later theno 15later of the ofthe the month for the following monthfollowing or quarter. month Schedules or quarter. will be Schedules posted nowill more be posted than no more than quarterly and noquarterly less frequently and no than less monthly. frequentlySchedules than monthly. will be Schedules will be th th posted no later than posted theno 15later thanmonth the 15preceding of the of the month the period preceding to bethe period to be scheduled. scheduled.

5. For Part Time 5. Employees For Part Time in Retail Employees Sales and in Retail Centralized Sales and Retail Centralized Support, Retail Support, scheduling and scheduling assigning basic and assigning work weeks basic shall work be done weeksasshall follows: be done as follows: a) Part Time Employees a) Part Time will be Employees scheduled willtobe supplement scheduledthe to supplement daily tour the daily tour schedule as required. schedule as required. b) On the preparation b) On the of schedules preparation and of the schedules assignment and the of basic assignment work of basic work weeks to Part Time weeks employees, to Part Time careful employees, consideration carefulshall consideration be given toshall be given to individual preference individual which preference is consistent which with is work consistent requirements with work and requirements and agreeable to theagreeable employeetogroup the employee involved as group wellinvolved as the following: as well as the following:

133

133

COMMERCIAL & MARKETING

1. The provision of coverage as required, including Saturdays, Sundays, company-recognized holidays and vacations without resorting to overtime. 2. The provisions of a sufficient force to care for peak workloads with a minimum of overtime. 3. The rotation of basic work weeks among employees in each group to provide a fair distribution of desirable and undesirable working hours within the group. 4. The selection of basic work week assignments for weeks in which a Company-recognized holiday falls on any day from Monday to Friday inclusive, so that a regular tour of duty on the holiday is scheduled for each employee. 5. All employees will be granted the Saturday off before their scheduled weekly vacation, if so desired. C.

Changes in Scheduled Hours or Days:

Where the needs of the business require, working hours or days other than the above may be scheduled within the week but not to exceed the total daily or weekly working hours under the present schedule. Notice of such change shall be given before the close of the previous week. 2.02

Changes In Basic Work Week and Tour Assignments

A.

Changes In Basic Work Weeks 1. When it is necessary to make changes in the assignment of basic work weeks to individual employees from the posted schedule, such changes shall be arranged and the employees affected, notified as far in advance as possible. In no case shall notice of a change of a basic work week assignment be given later than the time specified in the following: a) In the case of changes necessitated by absences due to sickness or accident, or to sickness or death in the immediate family or household, or to authorized meetings of employee representatives, each employee whose assigned basic work week must be changed shall be notified not later than the close of the Thursday of the basic work week immediately preceding. b) In the case of changes necessitated by unforeseen peak workloads, vacations, etc., the employees whose assigned basic work week is to be changed shall be notified not later than the close of the first day of the basic work week immediately preceding.

134

COMMERCIAL & MARKETING 2. No2.change Noinchange basic work in basic week work assignments week assignments shall be made shall be for made periods for periods other thanother one than weekone or multiples week or multiples thereof. thereof. B.

Changes B. Changes In Tours In Tours

Employees may be changed tours to or evening or night Employees may be changed from day from toursday to evening night tours (or tours from (or from evening night to day tours) regularly to cover regularly tours within basic work evening or night toorday tours) to cover assignedassigned tours within basic work weeks of the business require. Whenever weeks when thewhen needsthe of needs the business require. Whenever feasible, feasible, 48 hours 48 hours notice shall be(For given. (For compensation in such notice shall be given. compensation in such cases seecases 3.03.)see 3.03.) 2.03

On-Call of Normal Hours Hours 2.03 Outside On-Call Outside ofScheduled Normal Scheduled

The Company may designate Service Representatives and Service in The Company may designate Service Representatives andConsultants Service Consultants in AT&T Business SolutionsSolutions as well asasAllwell Distance Specialists in the Consumer AT&T Business as All Distance Specialists in the Consumer Services Services Group to Group be available on an “on-call” to status providetoservices may that be may be to be available on an status “on-call” provide that services required. required. An employee assignedassigned to “on-call” either on a daily or on a Company An employee to on “on-call” eitherbasis a daily basis or on a Company designated holiday will receive for each such designated day. designated holiday willtwenty receivedollars twenty($20.00) dollars ($20.00) for each such designated day. Employees on-call shall not shall be required remaintoonremain premises, at home or any or at any Employees on-call not be to required on premises, at at home specific location, but, shallbut, be readily by telephone and/or other means specific location, shall beavailable readily available by telephone and/or other means approvedapproved by supervision. Employees designated as on-callaswho are called outcalled to out to by supervision. Employees designated on-call who are provide services receive treatment in accordance with Paragraph 3.17, provide shall services shallwage receive wage treatment in accordance with Paragraph 3.17, AppendixAppendix B, Wage B, and Working General. General. Wage and Practices, Working Practices, 3. WAGE3.PRACTICES WAGE PRACTICES See Section for holiday practices. See4,Section 4, forwage holiday wage practices.

(N)

3.01

Overtime 3.01 Overtime

A.

Compensation A. Compensation

(N) (NOTE: Overtime will be recorded and compensated in oneincrements minute increments (NOTE: Overtime will be recorded and compensated in one minute upon the upon the implementation payrollchanges system changes necessary to effect one-minute time recording implementation of payrollofsystem necessary to effect one-minute time recording These changes will be implemented earlier than January, practices.practices. These changes will be implemented no earlierno than January, 2015.) 2015.)

No compensation shall befor allowed for overtime five (5) or minutes 1. No 1. compensation shall be allowed overtime of five (5)ofminutes less or less in any day. in any day. For employees authorized six (6) or minutes or moreinworked in 2. For 2. employees authorized overtime overtime of six (6) of minutes more worked any shall one day shall be compensated for as follows: any one day be compensated for as follows: Firsthours eleven a weekovertime (except overtime on a Holiday), pay a) Firsta)eleven in ahours weekin(except on a Holiday), pay at time and one-half. at time and one-half. or or b) in Hours the firstovertime eleven overtime a week (except b) Hours excessinofexcess the firstofeleven hours in ahours weekin(except on a Holiday), pay attime. double time. overtime overtime on a Holiday), pay at double or or c) Overtime on a pay Holiday, pay attime double and one-half. (See c) Overtime on a Holiday, at double and time one-half. (See Paragraph 4.02, for instructions on compensation for timeon worked on a Paragraph 4.02, for instructions on compensation for time worked a Holiday.) Holiday.)

135

135

COMMERCIAL & MARKETING

3. For part-time employees. Authorized overtime in excess of 7 1/2 hours in any one day or 37 1/2 hours in any one week shall be paid for at the appropriate overtime rate as provided in 3.01 A 2 above. 4. Temporary employees will receive payment at time and one-half for overtime hours worked after thirty-seven and one-half (37 1/2) hours of work time as appropriate in any one week. 3.02 Sunday Work Employees shall be paid time and one-half for scheduled work on Sunday. Employees who are excused with pay during scheduled hours on Sunday shall be paid at straight time for the excused absence. 3.03 Differentials for Evening And Night Work (The provisions under this paragraph do not apply to part-time retail personnel hired on or after January 1, 1981.) A. Differentials for evening and night work shall be paid in accordance with Paragraph 3.19 of the General Wage and Working Practices. B.

Temporary Changes In Assignment 1. Change to Evening or Night Tour. An employee temporarily changed to an evening or night tour of duty, shall receive time and one-half for the changed tour for the first evening or night so worked, and if assigned to work continuously thereafter, for a period of one evening or night or more, shall receive the nightly differential for each evening or night so worked. a) An employee who is temporarily changed from day to evening or night tours of duty without the notice required for a basic work week change to take the place of one previously so assigned, shall receive time and one-half for the changed tour the first night and if assigned to work continuously thereafter, for a period of one night or more, shall receive the nightly differential for each night so worked. During such a period there shall be no compensation for hours not worked within the normal tour of duty. b) An employee who is temporarily changed from day to evening or night tours of duty without the notice required for a basic work week change because of unforeseen workload, special assignment, etc., shall receive time and one-half for hours worked outside of the normal tour for each tour changed; when the total hours worked within and outside the normal tour exceed seven and one-half, overtime treatment shall apply. During such a period there shall be no compensation for hours not worked within the normal tour of duty.

136

COMMERCIAL & MARKETING

2. Change 2. to Change day tours to day - When toursthe - When needsthe of needs the business of the business require that require an that an employeeemployee be temporarily be temporarily changed changed from an evening from an or evening night tour or night to a tour day tour to a day tour of duty, without of duty,48 without hours48 notice, hoursthat notice, employee that employee shall receive shalltime receive and time one-and onehalf for hours half for worked hoursoutside workedofoutside the normal of thetour normal for the tourfirst fortour the changed. first tour changed. C.

Time C. Off,Time Illness, Off,Vacation Illness, Vacation 1. Assignments Regular Assignments - When the employees whoregular are onevening regular evening 1. Regular - When the employees who are on or night assignments time off by permission or because or night assignments have timehave off by permission or because of illnessof orillness or shallthe receive the differential theistime is paid vacation,vacation, they shallthey receive differential if the timeif off paidofffor. If thefor. timeIf the time is for, not the paiddifferential for, the differential for that willon beapaid on abasis, nightly off is not off paid for that week willweek be paid nightly in basis, in accordance with the table under Paragraph (c,2) for the accordance with the table under Paragraph (c,2) below forbelow the nights onnights whichon which the employee the employee works. works. 2. Rotating or Temporary Assignments - When employees on a rotating 2. Rotating or Temporary Assignments - When employees on a rotating evening or night assignment or those on a temporary assignment evening or night assignment or those on a temporary assignment are off byare off by permission or because or vacation, notthe receive the permission or because of illnessof orillness vacation, they shallthey not shall receive differential. Such employees shall betoentitled to the differential when excused differential. Such employees shall be entitled the differential when excused on a Company-recognized from dutyfrom on aduty Company-recognized holiday. holiday. of Payments Table of Table Payments For employees Theofamount nightly differential For employees receivingreceiving a basic a basic The amount nightlyofdifferential weekly shalleligible be (Forpart-time eligible part-time weekly salary of salary of shall be (For employees, in proportion to employees, adjust in adjust proportion to scheduled scheduled hours) hours) $90.00 or$90.00 less or less Over $90.00 Over $90.00

D.

$1.80 $1.80 10% daily of basic daily wage rate. 10% of basic wage rate.

D. Christmas New Year's Eves Differentials Christmas And NewAnd Year's Eves Differentials

Employees scheduled to Christmas work on Christmas or New Year's (i.e., December 24 Employees scheduled to work on or New Year's Eves (i.e.,Eves December 24 and 31) shallinbeaccordance paid in accordance with these Practices and in addition, and 31) shall be paid with these Practices and in addition, shall be shall be paid a differential of one hour's straight-time pay hour for each hourbetween worked between 6:00 paid a differential of one hour's straight-time pay for each worked 6:00 PM and 12:00 midnight. PM and 12:00 midnight. 3.04

3.04Training Peer Training Peer

The Company may, if business needs designate require, designate a qualified bargaining unit The Company may, if business needs require, a qualified bargaining unit assist in or formal conduct formal classroom provide other special employeeemployee to assist to in or conduct classroom training ortraining provideorother special training conducted apart fromworking normal activities. working activities. An employee so training conducted apart from normal An employee so designated also, if possible, to their perform their usual work functions designated may also,may if possible, continue continue to perform usual work functions during such assignments. Management willemployees assign employees to Trainers be Peer Trainers during such assignments. Management will assign to be Peer a list of volunteers solicited volunteers the Company determines are qualified from a listfrom of solicited whom thewhom Company determines are qualified on job knowledge within askill specific skillwho set and who are available based onbased job knowledge within a specific set and are available for such for such assignment. In no event such employees as Peer Trainers have assignment. In no event shall suchshall employees assignedassigned as Peer Trainers have anyinvolvement in discipline, progression increases, performance evaluations or anyinvolvement in discipline, progression increases, performance evaluations or making judgments other employees’ performance, making judgments regardingregarding other employees’ performance, nor shall nor suchshall such employees havetoaccess to personnel folders,records payrollor records assignedassigned employees have access personnel folders, payroll other or other personnel-related documents or reports. personnel-related documents or reports.

137

137

COMMERCIAL & MARKETING

Employees assigned as Peer Trainers will be assigned for no less than one (1) full session nor more than sixty-five (65) work days during a twelve (12) month period, inclusive of any assignments to Performing Support Functions, regardless of the number of assignments. An employee assigned as a Peer Trainer will receive a special compensation payment of no more than a total of seven dollars and fifty cents ($7.50) per session. 4. HOLIDAY PRACTICE 4.01

General

When a Company-recognized holiday falls on a scheduled working day, all regular, full-time employees shall be given the day off with pay provided unusual conditions do not require that they work on that day. When the holiday falls on Saturday and such employees are not scheduled to work on that day, the preceding day, Friday, shall be assigned as the day off with pay. The assigned day off will then be considered as the holiday and if such employees are required to work on that day, compensation shall be in accordance with 4.02 below. All part-time employees shall receive holiday pay. 4.02

Compensation

A. Full-Time Employees - Full-time employees, whether scheduled or called in to work during their normal working hours on a Company-recognized holiday shall be paid at the rate of time and one-half for time worked in addition to the normal day's pay for the holiday. Time worked outside of normal working hours shall be paid at the rate of double time and one-half whether scheduled or called in. Minimum work time shall apply as provided in 3.17 of General Wage and Working Practices. B.

Part-Time Employees - All part-time employees shall receive holiday pay. 1. Non-Retail and Retail part-time employees hired prior to January 1, 1981, shall receive holiday pay treatment as follows: a) If the Company-recognized holiday falls on a day which the employee is normally scheduled to work, the employee shall receive holiday pay equal to their normal scheduled hours. If required to work on that day the employee shall, in addition, be paid holiday premium for the hours worked. b) If the Company-recognized holiday falls on a day on which the employee is normally not scheduled to work, the employee shall receive holiday pay equal to 1/5th of their "part-time equivalent work week."

138

COMMERCIAL & MARKETING

2. Non-Retail 2. Non-Retail and Retail andpart-time Retail part-time employees employees hired onhired or after on or January after January 1, 1, 1981, shall 1981, receive shall receive holiday holiday pay treatment pay treatment equal toequal 1/5th to of 1/5th the "part-time of the "part-time equivalent equivalent work week." work week." If required If required to work to onwork that day on that the day employee the employee shall, inshall, in addition,addition, be paid be as paid follows: as follows: a) Non-Retail a) Non-Retail Employees Employees - holiday- holiday premiumpremium for hoursforworked. hours worked. b) Retail b) Employees Retail Employees - one (1)- one hours (1)pay hours (straight) pay (straight) for eachfor hour each worked. hour worked.

5. VACATIONS 5. VACATIONS See Section See Section 5. of General 5. of General Wage and Wage Working and Working Practices. Practices.

6. SICKNESS 6. SICKNESS AND ACCIDENT AND ACCIDENT DISABILITIES DISABILITIES See Section See Section 6. of General 6. of General Wage and Wage Working and Working Practices. Practices.

7. EXPENSES 7. EXPENSES 7.01

Meals 7.01 Meals

A. Full-Time A. Full-Time Employees Employees - A full-time employee be reimbursed for expense - A full-time employee shall beshall reimbursed for expense of the following mealsthe under the indicated conditions: (Also (a) of General of the following meals under indicated conditions: (Also see 7.01see (a)7.01 of General Wage and Working Practices.) Wage and Working Practices.) 1. Lunch Noon Lunch 1. Noon a)to exceed Not to exceed $4.00working when working away thestation home at station at a) Not $4.00 when away from thefrom home on Company and the returns theday. same day. noon onnoon Company businessbusiness and returns same b)

b) Expense Actual Expense Actual (1) working When working away thestation home and station and work time (1) When away from thefrom home work time more beyond the day's schedule ending extendsextends one hourone or hour moreor beyond the day's schedule ending with thewith the morningmorning session.session. (2) working When working at thestation home and station andofnotice two or more (2) When at the home notice two orofmore of afternoon on theday same the overtime hours ofhours afternoon overtimeovertime is givenisongiven the same thatday the that overtime to be worked. is to be is worked.

c) an When an employee whose tour at 7:00 or after 7:00 P.M. isout called c) When employee whose tour ends at ends or after P.M. is called or out or assigned work overtime two (2)orhours morethe before starttour. of the tour. assigned to work to overtime two (2) hours moreor before startthe of the 2. Supper Not to exceed $9.00work when work time extends twoorhours 2. Supper - Not to -exceed $9.00 when time extends two hours moreor more the schedule regular schedule closing at the endday. of the day. beyond beyond the regular closing at the end of the 3. All- Meals Actual Expense Whenfrom away thestation home overnight station overnight on 3. All Meals Actual-Expense - When -away thefrom home on Company business. Company business.

139

139

COMMERCIAL & MARKETING

B. Part-Time Employee - Supper - Not to exceed $9 when overtime work extends for two (2) hours or more beyond the tour of duty, which does not contain a meal break of at least 20 minutes, and work ends at 7 p.m. or later. 7.02 Lodging and Commutation A.

General 1. In connection with overnight assignments away from the home station, an employee shall lodge or commute as determined by the supervisor based on work requirements, cost to the Company and the distance to be traveled. 2. An employee assigned to lodge away from the home station on an overnight basis or during a temporary transfer shall be reimbursed for lodging expense.

B. Lodging with Relatives or Friends - An employee working away from the home station who elects to lodge with a relative or friend in the working area, in preference to a hotel or boarding house, shall be reimbursed for lodging expense incurred but not to exceed 75% of the regular rates prevailing in that locality and for all actual meal expense incurred. 7.03 Transportation A. An employee called from home for duty at the reporting center for a period not continuous with scheduled working hours, shall be reimbursed for transportation expense. (See 7.03-7.07 of General Wage and Working Practices.)

8. EXCUSED ABSENCE See Section 8. of General Wage and Working Practices. 9. MISCELLANEOUS 9.01 - Training by Seniority All training will be done on a senior volunteer basis. In the absence of a senior volunteer, inverse seniority will apply by work group. A. Work group will be defined as: Manager group, by title, home station, or job function. B. When all job holders are to receive the same training over a limited period of time, seniority may be waived after discussion and mutual agreement is reached between management and the appropriate business agent. 9.02 Reserved for Future Use

140

Plant, Switching Systems and Support Services Field and District

PLANT

1. DEFINITIONS 1.01

Reserved for Future Use

1.02

Craft Employees

The term "craft employees" as used in these practices applies to all employees in titles previously covered by the CS Wage Progression schedules, and additionally to the title Maintenance Administrator. 1.03

Holiday Pay

Holiday pay is straight-time pay for a holiday tour irrespective of any compensation for work time. 1.04

Overtime

Overtime for employees is work time outside of a tour or trick. For employees classified as temporary employees, overtime is work time in excess of forty hours of work time in one week. 1.05

Tours

(a) Tour of duty means the basic hours that an employee is scheduled to work in a specific day, evening or night. (b)

Holiday Tour means a tour commencing on a Company-recognized holiday.

(c)

Sunday Tour means a tour commencing on Sunday.

1.06

Trick

Trick means an employee’s scheduled work week.

141

PLANT

2. WORK 2. WORK TIME AND TIMESCHEDULING AND SCHEDULING See 3.17 See of 3.17 General of General Wage and Wage Working and Working Practices Practices for minimum for minimum work time. work time. 2.01 Construction, 2.01 Construction, Equipment Equipment and Switching and Switching Field Forces Field Forces Employees Employees will not will be required not be required to worktomore workthan more tenthan (10)ten hours (10)ofhours overtime of overtime per per week from week June from1 June through 1 through OctoberOctober 31, in any 31, payroll in any payroll week except week except in caseinofcase of emergency, emergency, long term long service term service difficulties, difficulties, or unless or unless the employees the employees consentconsent to suchto such overtime. overtime. The remainder The remainder of the year of the employees year employees will not will be required not be required to worktomore work more than eight than(8)eight hours (8)ofhours overtime of overtime in any payroll in any payroll week except week except in caseinofcase emergency, of emergency, long term long service term service difficulties, difficulties, or unless or unless the employees the employees consentconsent to suchtoovertime. such overtime. Part-time Part-time employees employees shall beshall required be required to worktoa work prorated a prorated percentage percentage of the of the mandatory mandatory requirement requirement as indicated as indicated below: below: 24 – 2924 hours/week – 29 hours/week 17 – 2317 hours/week – 23 hours/week 9 – 16 hours/week 9 – 16 hours/week 8 or less 8 or hours/week less hours/week

75% 50% 25% 0%

75% 50% 25% 0%

(a) (a) Tours and Tours Basic andWork BasicWeeks Work Weeks – General – General - The normal tour of - The normal tour of duty forduty for construction, equipment and switching craft field and forces and Maintenance construction, equipment and switching systemssystems craft field forces Maintenance Administrators (8) and hours, forand office and clerical employees Administrators shall beshall eightbe(8)eight hours, for and office clerical employees shall shall be and seven and one-half (7 ½) hours. be seven one-half (7 ½) hours. Fortyorhours or thirty-seven and one-half as appropriate, normally Forty hours thirty-seven and one-half as appropriate, divideddivided normally into fiveinto five fiveofdays of theshall week,constitute shall constitute basicweek workfor week for these tours fortours any for fiveany days the week, a basicawork these However, to secure adequate coverage theweek entiretoweek to forces. forces. However, in orderintoorder secure adequate coverage over theover entire safeguard the service under normal conditions, it is necessary to arrange the hours safeguard the service under normal conditions, it is necessary to arrange the hours for certain occupations fixedwork basicweeks work covering weeks covering more than five of workofforwork certain occupations in fixedinbasic more than five of thebut week, butbasic suchwork basicweeks work shall weeksnot shall notmore be forthan more thanorforty, or days ofdays the week, such be for forty, thirty-seven and one-half hours, as appropriate, norany shall tour ofbasic such basic thirty-seven and one-half hours, as appropriate, nor shall tourany of such work be weeks be for less than three and one-half hours respectively. work weeks for less than four or four threeorand one-half hours respectively. (b)

(b) Scheduling and Assigning BasicWeeks Work Weeks Scheduling and Assigning Basic Work (1) Splicing, Cable Splicing, Equipment and Switching Systems - Inthat order that (1) Cable Equipment and Switching Systems Forces Forces - In order the necessity of adequate coverage as uniformly as possible the necessity of adequate coverage may bemay met be as met uniformly as possible in all in all basicweeks work are weeks are established for all equipment, switching cases, cases, basic work established for all equipment, switching systemssystems andsplicing cable splicing based on the requirements of the business. and cable forces, forces, based on the requirements of the business. Equipment and switching forcework basicweeks work vary weeks vary with exchanges Equipment and switching systemssystems force basic with exchanges setcharts, up on charts, theofdays of theand week theofhours of the day and areand set are up on showingshowing the days the week theand hours the day comprising eachwork basicweek worktoweek to be applied each exchange. Basic work comprising each basic be applied in eachinexchange. Basic work weeks forsplicing cable splicing forces setaup on a chart. weeks for cable forces are set are up on chart.

142

142

PLANT

(2) For equipment and switching systems forces the local supervisor shall designate the basic work week to be worked. The Supervisors responsible shall prepare a schedule of basic work weeks assignments for a minimum of the two (2) ensuing months for each labor group under their direction. For cable splicing forces the immediate splicing supervisor shall designate the basic work weeks to be worked. In the preparation of schedules and the assignment of basic work weeks to employees, careful consideration shall be given to individual preferences which is consistent with work requirements and agreeable to the employee group involved, as well as to the following: (a) The provision of coverage as required, including Saturdays, Sundays, Company-recognized holidays and vacations without resorting to overtime. (b) The provision of a sufficient force to care for peak workloads with a minimum of overtime. (c)

Work Schedules (1) Basic work week schedules will be developed by each work group utilizing historical and forecasted data to determine coverage requirements. Oncecoverage requirements are known, work week schedules will be assigned to qualified employees by management using one of the methods set forth below. Voluntary trick study teams may be used to develop the work schedule to meet the coverage requirements that have been determined by management. Historical and forecasted data will be made available semi-annually to the Vice Presidents Plant-CWA Local 1298 as soon as practical. Work schedules will be in accordance with below paragraph (a) for center operations work groups. For other workgroups, each work group will select option (a) or (b) by a majority vote. (a) For each schedule, employees in the work group will select, by seniority, a fixed work schedule, which may include Alternative Work Schedules (AWS), or they will be assigned to a fixed work week schedule by inverse seniority; or (b) The majority of the employees in the work group will decide on one of the following two (2) coverage options: 

Rotating of weekly coverage requirements among all group members; or

143

PLANT



Selecting  Selecting by seniority by seniority from thefrom available the available fixed fixed work week workschedules, week schedules, which may which include may include Alternative Alternative Work Schedules Work Schedules (AWS),(AWS), based on based on coverage coverage requirements, requirements, with thewith remainder the remainder of the of the coverage coverage requirements requirements shared shared on a weekly on a weekly rotatingrotating basis. basis.

(2) Employees (2) Employees in all work in allgroups work groups may swap maydaily swapand/or daily weekly and/or weekly schedules schedules with other withqualified other qualified employees employees in the same in thework samegroup. work group. (3) Employees (3) Employees hired orhired transferred or transferred into plant intojob plant titlesjob between titles between August August 8, 19928,and 1992 September and September 17, 1998 17,who 1998 were whoassigned were assigned or or who selected who selected a fixed awork fixedweek workschedule week schedule can choose can choose to remain to remain on that on schedule that schedule unless unless they transfer they transfer or, theyor, may they change may change their their current current schedule schedule by participating by participating in the regular in the regular scheduling scheduling processprocess used byused theirby work theirgroup workas group described as described above. above. (d) The (d) selection The selection of trick of assignments trick assignments for weeks for in weeks whichinawhich Companya Companyrecognized recognized holidayholiday falls onfalls any on dayany from day Monday from Monday to Friday to inclusive, Friday inclusive, so that so that a regular a regular tour of duty tour of onduty the holiday on the holiday is scheduled is scheduled for eachforemployee. each employee. (3) The (3) scheduled The scheduled trick fortrick Plant forEquipment, Plant Equipment, Switching Switching Systems Systems and and Construction Construction Craft field Craft occupations field occupations not covered not covered by published by published trick charts trick shall chartsbeshall be eight hours eightper hours dayper between day between 7:00 A.M. 7:00and A.M. 5:00 and P.M. 5:00from P.M. Monday from Monday to Friday to Friday inclusive inclusive unless unless notice of notice a change of a change is givenisas given prescribed as prescribed in 2.05.in 2.05. (4) Office (4) and Office Clerical and Clerical Employees Employees in PlantinEquipment Plant Equipment and Switching and Switching Systems Systems organizations organizations shall beshall scheduled be scheduled for seven for and seven one-half and one-half hours per hours per day from day Monday from Monday to Friday to inclusive Friday inclusive unless unless notice of notice change of change is givenisas given as prescribed prescribed in 2.05.in 2.05. (5) Alternate (5) Alternate Work Schedules Work Schedules (AWS) (AWS) may consist may consist of a compressed of a compressed work work week orweek an expanded or an expanded work week. work week. AWS options AWS options will takewill into take consideration into consideration both customer both customer and employee and employee needs, needs, as well as as well departmental as departmental staffingstaffing and and scheduling scheduling requirements. requirements. (c)

Lunch (c) Periods Lunch Periods (1) Generally, of and seven and one-half eightduration, hours duration, as (1) Generally, tours oftours duty of of duty seven one-half or eightorhours as appropriate, be divided twosessions, equal sessions, with a one-half appropriate, shall beshall divided into twointo equal with a one-half hour hour lunchbetween break between sessions. it is impractical tothe divide unpaid unpaid lunch break sessions. When itWhen is impractical to divide tour,the tour, because of the necessity for continuous coverage, employees be required because of the necessity for continuous coverage, employees may bemay required to the eat job on the job the during the assigned and incircumstances such circumstances to eat on during assigned tour andtour in such they willthey be will be for working lunch will betwo given 15 minute paid breaks. For paid forpaid working throughthrough lunch and willand be given 15 two minute paid breaks. For employees authorized by the supervisor work through lunch, end of their employees authorized by the supervisor to worktothrough lunch, the endthe of their tour of will be shortened one half-hour. normal normal tour of duty willduty be shortened by one by half-hour.

144

144

PLANT

(2) Employees scheduled to work a tour ending after 8:00 PM will work 7 1/2 or 8 hours, as appropriate, and will be allowed a one half hour paid meal break. 2.02

Reserved for Future Use

2.03

Support Services

Tours and Tricks - Working hours for full-time field forces are arranged in tricks of forty hours, or thirty-seven and one-half hours for those Office and Clerical employees covered by the Wage Progression Schedules. Tricks are divided into five tours of eight hours each, or seven and one-half hours each as appropriate for the clerical forces, for any five days of the week. 2.04

Network Services

Tours and Tricks - The tour of duty for the title of Plant Analyst covered by the Wage Progression Schedules shall be seven and one-half hours generally scheduled between 8 AM and 5 PM. Management may designate tricks which will be divided into five tours of seven and one-half hours each for any five days of the week. 2.05 (a)

Changes in Trick and Tour Assignments Changes in Tricks (1) When it is necessary to make changes in the assignment of tricks to individual employees during the six months' schedule, such changes shall be arranged and the employees affected notified as far in advance as possible. In no case shall notice of a change of trick assignment be given later than the time specified in the following: (a) In the case of changes necessitated by absences due to sickness or accident, or to sickness or death in the immediate family or household, or to authorized meetings of employee representatives, each employee whose assigned trick must be changed shall be notified not later than the close of the last day of the trick for the week immediately preceding. (b) In the case of changes necessitated by unforeseen peak workloads, vacations, etc., the employee whose assigned trick is to be changed shall be notified not later than the close of the first day of the trick for the week immediately preceding.

145

PLANT

(c) In (c)theIn event the event of a surplus of a surplus declaration declaration that results that results in a loss in aofloss employees, of employees, the Company the Company shall re-evaluate shall re-evaluate the trick theschedule trick schedule and determine and determine the need the to need to fill vacated fill vacated trick assignments trick assignments by theby remaining the remaining employees employees in the in work the group. work group. The Company The Company shall first shallseek first volunteers seek volunteers to cover to cover the tricks; the tricks; and inand the in the absence absence of such, of such, shall equitably shall equitably distribute distribute the necessary the necessary tricks tricks amongamong the the remaining remaining employees employees on theon trick theschedule. trick schedule. (2) No (2) change No change in trickinassignments trick assignments shall be shall made be made for periods for periods other other than one thanweek one week or multiples or multiples thereof. thereof. (b)

(b)Change Change in Tours in Tours

In crafts and clerical jobs having established evening or tours, night tours, employees In crafts and clerical jobs having established evening or night employees with with any location, may be changed fromtours day to tours to evening or tours night tours those those titles, titles, in anyinlocation, may be changed from day evening or night (or evening from evening or tours night to tours day tours) the assigned trick when the needs (or from or night daytotours) withinwithin the assigned trick when the needs the business require. Whenever possible, 48 hours shall be given. of theof business require. Whenever possible, 48 hours noticenotice shall be given. For For compensation in cases such cases see(b). 3.01Compensation (b). Compensation for evening or night compensation in such see 3.01 for evening or night assignments involving and clerical jobs not normally scheduled for such assignments involving crafts crafts and clerical jobs not normally scheduled for such assignments is covered 3.01 (c). assignments is covered in 3.01in(c). in Inclement Weather 2.06 2.06 WorkWork in Inclement Weather In inclement weather work under shall be assigned as possible. Regular In inclement weather work under sheltershelter shall be assigned so farso asfar possible. Regular employees shall notpay loseprovided pay provided they report forand dutyperform and perform such as work as employees shall not lose they report for duty such work may be assigned to them. Temporary employees shall be compensated provided may be assigned to them. Temporary employees shall be compensated provided they they are assigned to work. are assigned to work. On-Call Practice 2.07 2.07 On-Call Practice The Company may designate employees, on a weekly (Tuesday 8:00 to A.M. to The Company may designate employees, on a weekly basis,basis, (Tuesday 8:00 A.M. Tuesday 8:00 A.M.), to be available in an “on-call” to provide services Tuesday 8:00 A.M.), to be available in an “on-call” statusstatus to provide services whichwhich may be required. An employee designated as “on-call” shall receive one hundred may be required. An employee designated as “on-call” shall receive one hundred forty ($140.00) for week each week so designated. An employee assigned forty ($140.00) dollarsdollars for each so designated. An employee assigned to “on-to “oncall” on either daily basis on a Company designated holiday will receive call” on either a dailya basis or on or a Company designated holiday will receive twentytwenty ($20.00) forday. that day. ($20.00) dollarsdollars for that Employees “on-call” shall be required to remain on premises, at home or at any Employees “on-call” shall not benot required to remain on premises, at home or at any specific location, but, be shall be readily available by telephone other other specific location, but, shall readily available by telephone and/orand/or other other approved by supervision. meansmeans approved by supervision. Employees whoexcused are excused from “on-call” whoabsent are absent because of illness Employees who are from “on-call” or whoorare because of illness will their have“on-call” their “on-call” allotment reduced the appropriate rate for day eachorday or will have allotment reduced by theby appropriate rate for each Holiday thatare theyunable are unable to perform the “on-call” Holiday that they to perform the “on-call” duty. duty. Employees who secured have secured supervisory approval to substitute for employees Employees who have supervisory approval to substitute for employees unableunable to perform the “on-call” function because of excused absence or illness willreceive to perform the “on-call” function because of excused absence or illness willreceive the the appropriate rate for day eachorday or Holiday theyonare an “on-call” appropriate rate for each Holiday they are anon “on-call” status.status.

146 146

PLANT

Employees designated as “on-call” who are called-out to provide services shall receive wage treatment in accordance with Paragraph 3.17, Appendix B, WWP, General. 2.08 Overall Overtime Administration The Company will distribute overtime as fairly as practicable over the course of a year using the following administration process: a. Scheduled overtime will be assigned based on a current year to date department/manager overtime list, which will show the number of total overtime hours, including callout hours, by each employee. Scheduled overtime is work assigned in advance to be done on an overtime basis. In such situations, the nonscheduled employees on the list who have the lowest cumulative overtime hours will be asked first to do the overtime work, provided the employee has the ability, as determined by the supervisor. b. Unscheduled overtime (end of day) will be handled first by employees who are already on duty and have the ability, as determined by the supervisor. c. Call outs - The procedure described above for scheduled overtime (a) will be followed; however, only those employees who have indicated their availability for the week will be called. d. The Company shall not use employees from job titles outside the Plant section of the contract to perform job functions regularly assigned to employees within the Plant section of the contract without prior discussion between the Company and the Union. EXCEPTIONS: There are current exceptions to using the overtime list including the following: Property or life threatening (i.e. Pole on vehicle), Fire alarms in the central office, fiber restoration and job continuity. Other exceptions may include procedures agreed to locally such as work assignment by a crew and/or area. (i.e. Splicing/Construction). NOTE: There is no change to existing overtime lists or selection processes within Network Switching.

147

PLANT

3. WAGE 3. WAGE PRACTICES PRACTICES See Section See Section 4, for4, holiday for holiday wagewage practices. practices. 3.01 3.01 Differentials Differentials for Evening for Evening And Night And Night WorkWork (a) (a)Differentials Differentials for evening for evening and night and night work work shall shall be paid be in paid accordance in accordance with with Paragraph 3.19(b), (a),(c) (b), (c)(d) andof(d) of General and Working Practices. Paragraph 3.19 (a), and General WageWage and Working Practices. Temporary Changes in Assignment - Non-Exempt Employees (b) (b)Temporary Changes in Assignment - Non-Exempt Employees Change to Evening or Night - An employee who is temporarily changed - An employee who is temporarily changed (1) (1) Change to Evening or Night Tour Tour to evening or night of without duty without the notice required from from day today evening or night tours tours of duty the notice required for a for tricka trick change to the takeplace the place one previously so assigned, receive time and change to take of oneofpreviously so assigned, shall shall receive time and one-half forchanged the changed tourfirst thenight first night if assigned to work continuously one-half for the tour the and ifand assigned to work continuously thereafter a period one night or more receive the nightly differential thereafter for a for period of oneofnight or more shall shall receive the nightly differential for for so worked. During a period no compensation each each night night so worked. During such such a period therethere shall shall be nobe compensation for for not worked the normal tour of duty. hourshours not worked withinwithin the normal tour of duty. An employee who is temporarily changed to evening or night (2) (2) An employee who is temporarily changed from from day today evening or night tours tours of without duty without the notice required trick change because of unforeseen of duty the notice required for a for tricka change because of unforeseen workload, special assignment, etc., shall receive timeone-half and one-half for hours workload, special assignment, etc., shall receive time and for hours worked outside the normal tour for each tour changed; the hours total hours worked outside of theofnormal tour for each tour changed; whenwhen the total worked and outside the normal tour exceed or seven and one-half worked withinwithin and outside the normal tour exceed eight,eight, or seven and one-half for Plant Equipment and Switching Systems and Clerical employees, for Plant Equipment and Switching Systems OfficeOffice and Clerical employees, overtime treatment the hours exceeding or seven and oneovertime treatment shall shall applyapply to thetohours exceeding eight eight or seven and onehalf as appropriate. During a period no compensation half as appropriate. During such such a period therethere shall shall be nobe compensation for for not worked the normal tour of duty. hourshours not worked withinwithin the normal tour of duty. Change to Tour Day Tour - An employee who is temporarily changed (3) (3) Change to Day - An employee who is temporarily changed from from an an evening or night tour to atour dayof tour of duty, without required trick change evening or night tour to a day duty, without noticenotice required for a for tricka change to the takeplace the place one previously so assigned, receive timeone-half and one-half to take of oneofpreviously so assigned, shall shall receive time and for for worked outside the normal tour forchanged the changed tourfirst theday. first day. hourshours worked outside of theofnormal tour for the tour the An employee who is temporarily changed an evening or night tour (4) (4) An employee who is temporarily changed from from an evening or night tour to a to a dayof tour of without duty without the notice required trick change because day tour duty the notice required for a for tricka change because of of unforeseen workload, or special assignment receive timeone-half and one-half unforeseen workload, or special assignment shall shall receive time and for for worked outside the normal tour for each tour changed. hourshours worked outside of theofnormal tour for each tour changed. Employees in Jobs Not Having Established Evening or Night - When (c) (c)Employees in Jobs Not Having Established Evening or Night ToursTours - When employees in positions than those with established evening or night employees in positions otherother than those with established evening or night tours tours are are required to work of any dutypart anyof part of which falls between the hours of P.M. 7:00 P.M. required to work tours tours of duty which falls between the hours of 7:00 and A.M. 6:00 A.M. a period of more thanweek, one week, andduration the duration the assignment and 6:00 for a for period of more than one and the of theofassignment is known before the of start thethey job, shall they shall receive the nightly differential for each is known before the start theofjob, receive the nightly differential for each worked. the assignment forweek one week or less, the duration night night worked. If the Ifassignment is for is one or less, or theorduration of theof the assignment not known be beyond one week the of start thetime job, and timeoneand oneassignment is notisknown to be to beyond one week at theatstart theofjob, half shall be for paid forhours the hours outside the normal tour of duty. the hours total hours half shall be paid the outside the normal tour of duty. WhenWhen the total worked and outside the normal tour exceeds or seven and one-half, worked withinwithin and outside the normal tour exceeds eight,eight, or seven and one-half, appropriate overtime treatment the hours exceeding or seven appropriate overtime treatment shall shall applyapply to thetohours exceeding eight eight or seven and and one-half, as applicable. During a period no compensation one-half, as applicable. During such such a period therethere shall shall be nobe compensation for for not worked the normal tour of duty. hourshours not worked withinwithin the normal tour of duty.

148 148

PLANT

(d) Christmas and New Year's Eves Differentials - Employees scheduled to work on Christmas or New Year's Eves (i.e., December 24 and 31) shall be paid in accordance with these Practices, and in addition, shall be paid a differential of one hour's straighttime pay for each hour worked between 6:00 P.M. and 12:00 midnight 3.02

Holiday Tours

For work time during holiday tours non-exempt employees shall be paid at the rate of time and one-half. 3.03 (N))

Overtime

(NOTE: Overtime will be recorded and compensated in one minute increments upon the implementation of payroll system changes necessary to effect one-minute time recording practices. These changes will be implemented no earlier than January, 2015.) (a)

Full-Time Regular Employees. (1) Compensation - For all Plant job titles -No compensation shall be allowed for overtime which does not exceed fifteen minutes. When overtime extends beyond fifteen consecutive minutes it shall be compensated for as indicated: (a) First eleven overtime hours per week - Pay at time and one-half except on holidays pay at double time and one-half. or (b) In excess of eleven overtime hours per week - Pay at double time, except on holidays pay at double time and one-half. or (c)

On a Holiday - Pay all overtime at double time and one-half.

(2) Computation - When overtime is to be paid for at time and one-half, double time or double time and one-half, as appropriate, it shall be expressed to the next higher quarter of an hour after computation, for example: time worked 45 minutes X 1-1/2 equals 67.5 minutes and should be expressed as 1.25 hours to be paid for; time worked, 75 minutes X 1-1/2 equals 112.5 minutes and should be expressed as 2 hours to be paid for. (3) After Reporting Off Duty - When an employee is required to work overtime after reporting off duty but before leaving the premises or the adjacent thoroughfare, payment shall be at the appropriate overtime rate from the time the employee reported off duty until the end of the overtime assignment. However, if the employee has left the premises or the adjacent thoroughfare, the conditions relating to minimum work time as provided in 3.17 of the General Wage and Working Practices shall apply.

149

PLANT

(b) (b) Part-Time Part-Time Employees Employees - Overtime compensation to part-time - Overtime compensation shall beshall paidbetopaid part-time employees as follows: employees as follows: (1)to seven Up to seven and one-half, and three-quarters eight of hours (1) Up and one-half, seven seven and three-quarters or eightorhours workof work oneasday, as appropriate, or thirty-seven and one-half, forty of hours time intime one in day, appropriate, or thirty-seven and one-half, or fortyorhours workof work one(excluding week (excluding holidays) at straight time intime one in week holidays) - pay at- pay straight time. time. or

or

(2) eleven First eleven overtime hours in excess of seven and one-half, (2) First overtime hours in excess of seven and one-half, seven seven and and three quarters eight of hours workintime oneasday, as appropriate, or thirtythree quarters or eightorhours workoftime one in day, appropriate, or thirtyand one-half, thirty-eight and three-quarters forty of hours workintime in seven seven and one-half, thirty-eight and three-quarters or fortyorhours workoftime one(excluding week (excluding holidays) time and one-half. one week holidays) pay at pay timeatand one-half. or

or

In excess of eleven, time and one-half or double time and one-half hours of (3) In(3) excess of eleven, time and one-half or double time and one-half hours of overtime one-week at double time. 4(See 4 below.) overtime work inwork one in week pay at- pay double time. (See below.) or

or

(4)a holiday On a holiday - Overtime and one-half, and three(4) On - Overtime beyondbeyond seven seven and one-half, seven seven and threequarters eight of hours workas time, as appropriate, at double time and onequarters or eightorhours workoftime, appropriate, pay at pay double time and onehalf. half. (c) Temporary employees will receive payment time and one-half for overtime (c) Temporary employees will receive payment at timeatand one-half for overtime hours worked after(40) forty (40) of hours workintime any one week. hours worked after forty hours workoftime any in one week. Special Compensation 3.04 3.04 Special Compensation (a) Performing Support Functions - Seeof3.22 of the General Wage and Working (a) Performing Support Functions - See 3.22 the General Wage and Working Practices. Practices. (b) Plant Technician As of Head of Construction When a (b) OutsideOutside Plant Technician Acting Acting As Head Construction Gang -Gang When- a construction morethree thanOutside three Outside Plant Technicians to be without a construction unit of unit moreofthan Plant Technicians is to beiswithout a supervisor for a session, an Outside Plant Technician be assigned to act supervisor for a session, an Outside Plant Technician shall beshall assigned to act as the as the responsible of the unit during this absence. Onoccasions such occasions this Outside responsible head ofhead the unit during this absence. On such this Outside Plant Technician paid special compensation of seven and fifty cents Plant Technician shall beshall paidbespecial compensation of seven dollarsdollars and fifty cents per session forduty. such duty. ($7.50)($7.50) per session for such (c) Craft Employees Assigned As Instructor When an Outside (c) OutsideOutside Craft Employees Assigned As Instructor - When- an Outside Craft Craft employee otherone than one normally engaged in training other employees is assigned employee other than normally engaged in training other employees is assigned as an instructor in an approved plant school in quarters separate from in those in as an instructor in an approved plant school held inheld quarters separate from those which normal plant operations are performed, being performed, a special compensation of seven which normal plant operations are being a special compensation of seven and fifty ($7.50) cents ($7.50) per session forduty. such duty. dollarsdollars and fifty cents per session shall beshall paidbeforpaid such The assignment to instructor be on made on a rotational basis by seniority The assignment to instructor will be will made a rotational basis by seniority from from those employees who volunteer andthe who the Company determines are qualified those employees who volunteer and who Company determines are qualified and available forassignment. such assignment. and available for such

150 150

PLANT

(d) Inside Craft and Clerical Assigned As Peer Trainer - The Company may, if business needs require, designate a qualified bargaining unit employee to assist in or conduct formal classroom training or provide other special training conducted apart from normal working activities. An employee so designated may also, if possible, continue to perform their usual work functions during such assignments. Management will assign Peer Trainers from a list of solicited volunteers whom the Company determines are qualified based on job knowledge with a specific skill set and who are available for such assignment. An employee assigned as a Peer Trainer will receive a special compensation of no more than a total of seven dollars and fifty cents ($7.50) per session. Employees will be assigned for no less than one full session nor more than sixtyfive (65) work days per assignment. In no case shall an employee be assigned for a total of more than sixty-five (65) work days in a twelve (12) month period, inclusive of any assignments to Performing Support Functions, regardless of the number of assignments. In no event shall such assigned employee have any involvement in discipline, progression increases, performance evaluations or making judgments regarding other employees’ performance, nor shall such assigned employee have access to personnel folders, payroll records or other personnel-related documents or reports. 3.05

Reserved for Future Use

3.06

Reserved for Future Use

3.07

Sunday Tours

For work time during Sunday tours, employees shall be paid at the rate of time and one-half. Employees who are scheduled to work a Sunday tour but who are excused with pay shall be paid at straight time.

151

PLANT

4. HOLIDAY PRACTICES 4. HOLIDAY PRACTICES 4.01 4.01 Regular Full-Time Employees Regular Full-Time Employees (a) (a)Holiday FallingFalling On Any Through FridayFriday - Trick- assignments for for Holiday OnDay AnyMonday Day Monday Through Trick assignments weeksweeks in which a Company-recognized holiday falls on anyonday to in which a Company-recognized holiday falls anyfrom day Monday from Monday to FridayFriday inclusive, shall provide for a tour dutyofon theon holiday for each full- fullinclusive, shall provide for aoftour duty the holiday for regular each regular time employee. The holiday shall be thebe equivalent of theof longest tour intour the in the time employee. The holiday shall the equivalent the longest employee's trick for thefor holiday week.week. All such shall be paid employee's trick the holiday All employees such employees shall beholiday paid holiday pay, but only necessary to meet needs of theof business shall be required pay, butthose only those necessary to the meet the needs the business shall be required to work. However, if an employee is absent without permission on theon scheduled to work. However, if an employee is absent without permission the scheduled working day immediately preceding or following such asuch holiday, the employee shall shall working day immediately preceding or following a holiday, the employee not benot paid thefor holiday, unlessunless the circumstances are such to warrant a befor paid the holiday, the circumstances are as such as to warrant a recommendation by theby supervisor for payment. recommendation the supervisor for payment. (b) (b)Holiday FallingFalling on Saturday - When a Company-recognized holiday falls on Holiday on Saturday - When a Company-recognized holiday falls on Saturday, holiday treatment shall be accorded those those employees who are for for Saturday, holiday treatment shall be accorded employees whoscheduled are scheduled coverage on thatonday. other eligible employees, the preceding day, Friday or coverage that For day.allFor all other eligible employees, the preceding day, Friday or Thursday for such scheduled Sunday through Thursday shall be thebe the Thursday for employees such employees scheduled Sunday through Thursday shall designated holiday. Should an employee be required to work theon designated designated holiday. Should an employee be required to on work the designated holiday, compensation shall be in accordance with paragraph (c) which follows: holiday, compensation shall be in accordance with paragraph (c) which follows: (c) (c)Work Work on Holiday WithinWithin Trick -Trick When according to theto needs of theof business on Holiday - When according the needs the business a regular employee is scheduled to work tour dutyofon a holiday whichwhich falls within the the a regular employee is scheduled to the work theoftour duty on a holiday falls within assigned trick for thefor week, the employee shall receive pay atpay timeatand for work assigned trick the week, the employee shall receive timeone-half and one-half for work time within the tour addition to holiday pay, and and one-half for work time within theintour in addition to holiday pay,double-time and double-time and one-half for time work time outside of theof tour. If, after for duty, employee desires to be excused for anyfor any outside the tour. If,reporting after reporting for an duty, an employee desires to be excused part ofpart a tour, granted without pay, conditions of work If it is If it is of asuch tour, time suchshall time be shall be granted without pay, conditions of permitting. work permitting. subsequently necessary, at anyattime the tour, recall an employee so excused, subsequently necessary, anywithin time within theto tour, to recall an employee so excused, compensation shall be as be follows; time and for thefor actual time worked after being compensation shall as follows; timeone-half and one-half the actual time worked after being recalled, duringduring hourshours withinwithin the tour, time and for thefor actual time time recalled, theand tour,double and double timeone-half and one-half the actual worked outside of theof tour. In such minimum time shall apply as in the case worked outside the tour. In cases such cases minimum time not shall not apply as in the of case of a callout, nor shall travel time occasioned thereby be classified as work a callout, nor the shall the travel time occasioned thereby be classified as time. work time. However, if called out atout a time the normal tour, the conditions relating to However, if called at abeyond time beyond the normal tour, the conditions relating to minimum work time provided in 3.17inof3.17 General WageWage and Working Practices shall shall minimum workas time as provided of General and Working Practices apply.apply. 4.02 4.02 Reserved for Future Use Use Reserved for Future 4.03 4.03 Reserved for Future Use Use Reserved for Future

152 152

PLANT

4.04

Part-Time Employees

All part-time employees shall receive holiday pay. (1) Part-time employees hired prior to January 1, 1981, shall receive holiday pay treatment as follows: (a) If the Company-recognized holiday falls on a day on which the employee is normally scheduled to work, the employee shall receive holiday pay equal to their normal scheduled hours. If required to work on that day the employee shall, in addition, be paid holiday premium for the hours worked. (b) If the Company-recognized holiday falls on a day on which the employee is normally not scheduled to work, the employee shall receive holiday pay equal to 1/5th of their "part-time equivalent work week."

5. VACATIONS See Section 5. of General Wage and Working Practices. 5.01 Vacations All employees except those assigned to a fixed work week schedule which includes Saturday as part of the basic work week will be granted the Saturday off before their scheduled vacation, if so desired. Employees on a fixed work week schedule which includes Saturday as part of the basic work week may swap their scheduled Saturday before their vacation with another qualified employee in the same work group to obtain the Saturday off before their vacation.

6. SICKNESS AND ACCIDENT ABSENCES See Section 6. of General Wage and Working Practices. 6.01 Short Period Sickness (a) Regular Full-Time Employees shall receive payment for time off duty occasioned by short period sickness in accordance with Paragraph 6.01 of General Wage and Working Practices. (1) Regular Part-Time Employees shall receive payment for time off duty occasioned by short period sickness under the conditions specified below. (Also see paragraph 6.01 (c).)

153

PLANT

(a)(a) More More Than Than One One ButBut Less Less Than Than Two Two Years' Years' Service Service - Shall - Shall receive normal pay five scheduled working days during their service receive normal pay forfor five scheduled working days during their service year; each case sickness, payment begin after second year; in in each case of of sickness, payment to to begin after thethe second consecutive day absence due sickness scheduled working consecutive fullfull day of of absence due to to sickness onon scheduled working days. days. Two Less Than Five Years' Service - Shall receive normal pay (b)(b) Two ButBut Less Than Five Years' Service - Shall receive normal pay scheduled working days during their service year; each case forfor tenten scheduled working days during their service year; in in each case of of sickness, payment begin after first day absence due sickness, payment to to begin after thethe first fullfull day of of absence due to to sickness scheduled working days. sickness onon scheduled working days. Five More Years' Service - Shall receive normal pay (c)(c) Five or or More Years' Service - Shall receive normal pay forfor tenten scheduled working days during their service year; each case scheduled working days during their service year; in in each case of of sickness, payment begin first day absence due sickness sickness, payment to to begin onon thethe first day of of absence due to to sickness scheduled working days. onon scheduled working days. case shall short period sickness payments made that portion In In nono case shall short period sickness payments bebe made forfor that portion of of thethe absence which extends one day more beyond seven consecutive calendar absence which extends one fullfull day or or more beyond seven consecutive calendar days.Such Such absence shall classified extended illness.(See (See 6.02 General days. absence shall bebe classified asas extended illness. 6.02 of of General Wage and Working Practices.) Wage and Working Practices.) Payments Based Scheduled Hours - short period sickness payments (b)(b) Payments Based onon Scheduled Hours - short period sickness payments forfor absence due illness a scheduled working day based number absence due to to illness onon a scheduled working day willwill bebe based onon thethe number of of work hours scheduled that day. work hours scheduled forfor that day. Consideration Payment Absence Beyond Ten Days It understood is understood (c)(c) Consideration of of Payment ForFor Absence Beyond Ten Days - It- is that consideration given payment necessary incidental sickness that consideration willwill bebe given to to payment forfor necessary incidental sickness absence beyond days a service year, where circumstances warrant. absence beyond tenten days in in a service year, where thethe circumstances warrant. Important factors such cases would past record attendance and Important factors in in such cases would bebe thethe past record of of attendance and thethe length service. length of of service. (C)(C)

A Company-recognized holiday is treated a day sickness when: (d)(d) A Company-recognized holiday is treated asas a day of of sickness when: holiday falls a scheduled working day which employee (1)(1) thethe holiday falls onon a scheduled working day onon which thethe employee is is required work and is absent because sickness that day. required to to work and is absent because of of sickness onon that day. holiday falls a scheduled working day which employee (2)(2) thethe holiday falls onon a scheduled working day onon which thethe employee is is required work and is absent because sickness entire afternoon notnot required to to work and is absent because of of sickness onon thethe entire afternoon session scheduled working day preceding and entire morning or or session of of thethe scheduled working day preceding and thethe entire morning or or session scheduled working day following holiday. session of of thethe scheduled working day following thethe holiday. deduction shall made from short period sickness allowance (e)(e) NoNo deduction shall bebe made from thethe short period sickness allowance of of anan employee sickness a Company-recognized holiday, temporary layoff, excused employee forfor sickness onon a Company-recognized holiday, temporary layoff, excused absence, leave absence during year; a change shall made absence, or or leave of of absence during thethe year; butbut a change shall bebe made in in thethe service year which is computed, cases where part absence is not service year onon which it isit computed, in in cases where allall or or part of of thethe absence is not credited. credited.

154 154

PLANT

7. EXPENSES 7.01

Meals

(a) Craft Full-Time Employees (Refer to 7.01 (b) for Full-Time Employees other than Craft and 7.01 (c) for part-time employees; also see 7.01 (a) of General Wage and Working Practices). Meal expenses are not an allowance but are intended only to reimburse employees for such expenses incurred up to amounts indicated below. Meal expenses shall not be granted in any case when employees are allowed sufficient time off duty to go home for their meals. When meals are paid for, time off duty occasioned thereby shall not be paid for. (1)

Noon Lunch - Not to Exceed $4.00 (a) When overtime work extends for two hours or more beyond the day's schedule which was to end with the morning session. (b) When notified after the normal tour of duty of the preceding day that they will be required to work on a day on which they are scheduled not to work. (c) When an employee whose tour of duty includes a lunch period of one hour or more and who normally goes home to lunch when working at the home station, is assigned to work away from the home station. (d) When assigned to and participating in off the job (away from the normal reporting center) formal training where the schedule includes a lunch period. In addition, reimbursement will be allowed at an employee's regular reporting center when the training is being concurrently attended by employees from other reporting centers. (e) When an employee whose tour ends at or after 8 P.M. is called out or assigned to work overtime two (2) hours or more before the start of the tour.

(2)

Supper - Not to Exceed $9.00. (a) When overtime work extends for two (2) hours or more beyond the end of the tour of duty. (b) When overtime worked on a non-scheduled day is ten (10) or more hours and work ends at 7 P.M. or later.

155

PLANT

(3) (3) Midnight Midnight Lunch Lunch - Not- to Not Exceed to Exceed $1.00$1.00 - When assigned to a tour day and tour and - When assigned to a day required to work overtime the of end the normal tour continuously beyond required to work overtime fromfrom the end theofnormal tour continuously beyond midnight. midnight. Morning All Night Overtime Not to Exceed - When (4) (4) Morning MealMeal AfterAfter All Night Overtime - Not- to Exceed $2.25$2.25 - When assigned to a tour day and tour required and required to work overtime the of end the normal assigned to a day to work overtime fromfrom the end theofnormal tour continuously beyond midnight andwork the work to continue beyond tour continuously beyond midnight and the is to is continue beyond 6:00 6:00 A.M.A.M. Full-Time Employees (Refer to 7.01 (a)Full-Time for Full-Time (b) (b)Full-Time Employees OtherOther ThanThan CraftCraft (Refer to 7.01 (a) for CraftCraft Employees and to 7.01 (c)part-time for part-time employees; see 7.01 of General Wage Employees and to 7.01 (c) for employees; also also see 7.01 (a) of(a) General Wage and Working Practices.) and Working Practices.) expenses notgranted be granted in case any case employees are allowed sufficient MealMeal expenses shallshall not be in any whenwhen employees are allowed sufficient off duty go home for their meals. When meals are paid for, time off duty time time off duty to gotohome for their meals. When meals are paid for, time off duty occasioned thereby notpaid be paid for. Employees be reimbursed occasioned thereby shallshall not be for. Employees otherother than than craft craft shallshall be reimbursed for reasonable expense incurred subject the conditions and limitations indicated for reasonable mealmeal expense incurred subject to thetoconditions and limitations indicated below. below. Lunch (1) (1) NoonNoon Lunch When working at their stations, in case of overtime (a) (a) When working at their homehome stations, only only in case of overtime workwork extending for hours two hours or more beyond the day's schedule extending for two or more beyond the day's schedule whichwhich was was to to end with the morning session and notice of such overtime is given during end with the morning session and notice of such overtime is given during the the morning session. morning session. When working stations at noon to exceed (b) (b) When working awayaway fromfrom their their homehome stations at noon not tonot exceed $4.00. $4.00. When an employee whose tour ends or after is called (c) (c) When an employee whose tour ends at orat after 8:00 8:00 P.M.P.M. is called out out or assigned to work overtime twohours (2) hours or more before the start or assigned to work overtime two (2) or more before the start of theof the tour.tour. Supper Not to Exceed - When overtime extends two hours (2) (2) Supper - Not- to Exceed $9.00$9.00 - When overtime workwork extends two hours or more beyond the of tour of duty. or more beyond the tour duty. Part-Time Employees - SupperNot to exceed $9 when overtime extends (c) (c)Part-Time Employees - SupperNot to exceed $9 when overtime workwork extends for (2) twohours (2) hours or more beyond the of tour of duty, not contain a meal for two or more beyond the tour duty, whichwhich doesdoes not contain a meal at least 20 minutes, and work at 7 P.M. or later. breakbreak of at of least 20 minutes, and work endsends at 7 P.M. or later. Lodging Commutation 7.02 7.02 Lodging and and Commutation Selection of Commutation or Lodging - When employees (except Temporary) (a) (a)Selection of Commutation or Lodging PlanPlan - When employees (except Temporary) are assigned temporarily stations to work or attend a training are assigned temporarily awayaway fromfrom their their homehome stations to work or attend a training the supervisor estimate the cost of lodging and commuting and shall class,class, the supervisor shallshall estimate the cost of lodging and commuting and shall authorize the Plans, as covered in paragraphs (b) and(c) following, careful authorize eithereither of theofPlans, as covered in paragraphs (b) and(c) following, afterafter careful consideration the needs the business and economy. consideration of theofneeds of theofbusiness and economy.

156 156

PLANT

(b) Commutation Plan - When employees are authorized to commute daily, they shall be entitled to: (1)

Meal Expense - In accordance with 7.01 of these Practices;

(2) Transportation Expense - In accordance with 7.03 of General Wage and Working Practices; (3) Travel Time - In accordance with 2.01 (b), (2) and 2.02 of General Wage and Working Practices. (c) Lodging Plan - When employees are authorized to lodge away from their home stations they shall be entitled to: (1)

Cost of lodging at the assigned location;

(2) Cost of meals at the assigned location not to exceed $30.00 per day for three meals when arrangements are not made by the Company. When unusual circumstances prevail, appropriate treatment shall be given; (3)

Transportation expense at the beginning and end of the assignment;

(4)

Travel time at the beginning and end of the assignment;

(5) Travel time and travel expense for a trip to the home station and return to the job on weekends when the assignment is for more than one week and the Company prefers that lodging and meal expense shall cease over weekends; (6) The following expenses when, at their own initiative, they return to their homes at weekends and holidays, provided they return to the job prior to the starting time on the next work day and the board and lodging expense ceases during their absence: (a) Supper at the close of the last work day before the weekend or holiday and breakfast the beginning of the next work day provided these meals are procured at the board location. (Meals on the way from and to the board location shall not be paid for by the Company); (b) An allowance for transportation at public utility fare rates, from the job to home and return, but not in excess of the fare from job to home station and return. (7) Authorization to return to their homes daily in preference to lodging if they so prefer and the conditions of work permit, provided the cost of travel time will not exceed the cost of the lodging plan. If the cost of travel time is less than the cost of the lodging plan the difference shall be applied toward reimbursement for expenses as provided in the commutation plan, reference 7.02 (b), but no expense shall be paid in excess of this amount.

157

PLANT

(8) (8) The privilege The privilege of electing of electing to lodge to lodge with with a relative a relative or friend or friend in theinarea the area in in whichwhich they they are working are working in preference in preference to a hotel to a hotel or boarding or boarding house. house. In such In such cases cases employees employees shallshall be reimbursed be reimbursed for lodging for lodging expense expense incurred incurred but not buttonot to exceed exceed 75%75% of theofregular the regular rate prevailing rate prevailing in that in locality, that locality, and for andactual for actual mealmeal expense expense not tonot exceed to exceed $25.00 $25.00 per day per for daythe forthree the three meals. meals. (9) (9) Continuation Continuation of board of board and lodging and lodging expenses expenses whenwhen absent absent fromfrom duty duty because because of accident of accident or sickness or sickness disability disability for afor period a period not tonot exceed to exceed one week. one week. If theIfdisability the disability continues continues for afor longer a longer period period than than one week: one week: (a) (a) employees employees shallshall return return to their to their homehome station station if possible if possible and board and board and lodging and lodging expenses expenses shallshall cease; cease; (b) (b) if theifdisability the disability is of is such of such a character a character that employees that employees are unable are unable to to return return to their to their homehome station, station, boardboard and lodging and lodging expenses expenses will continue will continue until until the employees the employees are able are able to return to return homehome or resume or resume regular regular duties. duties.

8. EXCUSED 8. EXCUSED ABSENCE ABSENCE See See Section Section 8. of 8. General of General Wage Wage and Working and Working Practices. Practices.

9. MISCELLANEOUS 9. MISCELLANEOUS 9.01 9.01 Accident Accident Prevention Prevention (a) (a)Teaching Teaching Safety Safety In Performance In Performance of Work of Work The safety the employee - The- safety of theofemployee is of is of first importance the Company and every employee, particularly employees, first importance to thetoCompany and every employee, particularly new new employees, be taught the safe to perform not only bysupervisor, the supervisor, shallshall be taught the safe way way to perform their their work,work, not only by the but but employees. also also fellowfellow employees. An Environment, Health and Safety Guide has been prepared to give (b) (b)An Environment, Health and Safety Guide has been prepared to give employees a thorough knowledge the causes of accidents andmanner the manner employees a thorough knowledge of theofcauses of accidents and the in in be avoided. Guide be available to each employee whichwhich they they may may be avoided. This This Guide shallshall be available to each PlantPlant employee and they familiarize themselves the rules relating to their occupation and they shallshall familiarize themselves with with the rules relating to their occupation as as quickly as possible. quickly as possible.

158 158

PLANT

(c) Pole Climbing - Employees who are required by the nature of their job to climb poles shall be instructed in safe methods of climbing regardless of whether their assignment requires work aloft steadily or only occasionally. Employees shall not be assigned to work aloft until they have demonstrated ability to climb before a qualified instructor, who shall certify the fact to the office of the Plant Supervisor Training. (d) First Aid/CPR - All employees in Outside Plant Work shall pass First Aid/CPR certification during initial training. (e) Outside Work in Severe Weather Conditions - Certain work directly concerned with service to the public, such as repair and appointment installation work, must be done even when weather conditions are sufficiently severe to stop other types of work. Severe weather conditions will be determined by the Company. The Company will consider heavy rain and/or heavy snow and/or excessive cold/hot weather. However, the Company will not require employees to be exposed to prolonged periods of extreme cold without sufficient warm-up time. Outside work will not be assigned when conditions are so severe that the work cannot be done safely. When assigned to such work in wet weather employees will be supplied with coats, hats, and boots, if required. 9.02 Tools (a) Issuance of Tools - Tools used by individual employees, including mechanics, shall be issued directly to and signed for by them; other tools, such as those usually used in common by groups of employees, will be issued to and signed for by the supervisor. (b) Lost Tools - An employee generally shall not be expected to reimburse the Company for lost tools, provided the facts are reported immediately to the supervisor and the loss did not result from undue negligence. (c)

Employees shall reimburse the Company for the present value of lost tools if: (1)

the loss results from undue negligence;

(2)

the employee's record indicates a frequent loss of tools in the past;

(3)

the loss has not been reported promptly upon discovery.

(d) The present value shall be determined by the immediate supervisor and approved by the director. Ordinarily one-half the original cost of the tools shall be collected; however, if it is the opinion of the local supervisor that circumstances warrant doing so, an increase or reduction in this amount may be recommended.

159

PLANT

9.03 9.03 WorkWork Clothes Clothes The Company The Company will provide will provide for furnishing for furnishing and laundering and laundering work work clothes clothes for Motor for Motor Equipment Equipment Inspector-Maintainers. Inspector-Maintainers. 9.04 9.04 Training Training 1. 1.All training All training courses courses will bewill designated be designated as either as either required required Core Core training training or or Specialized Specialized training. training. Core Core training training will bewill designated be designated for allfor training all training which, which, basedbased on work on work load load volume volume requires requires greater greater than 75% than 75% of theofemployees the employees in a work in a work groupgroup to be to be trained. trained. All other All other training training will bewill designated be designated as Specialized. as Specialized. Changes Changes in in technology technology and market and market demand demand may move may move training training courses courses from from Specialized Specialized to to Core Core training training and vice and versa. vice versa. 2. 2.All company All company required required Core Core training training will bewill done be done on a senior on a senior volunteer, volunteer, inverse inverse seniority seniority basisbasis by work by work group. group. (a) (a) A work A work groupgroup will bewill defined be defined as a manager as a manager groupgroup by title byby title home by home station. station. (b) (b) For an For employee an employee to be to eligible be eligible for training for training beingbeing offered offered any required any required prerequisite prerequisite training training should should be successfully be successfully completed. completed. (c) (c) Training Training will bewill completed be completed on a pass/fail on a pass/fail basis.basis. An employee An employee who who does does not meet not meet the passing the passing requirement requirement or elects or elects not tonot attend to attend a training a training course course will gowill to go thetoend theofend their of respective their respective training training seniority seniority list forlist the for the course. course. (d) (d) WhenWhen all joballholders job holders are toare receive to receive the same the same training training over aover a limited limited periodperiod of time, of time, seniority seniority may be may waived be waived after after discussion discussion and and mutual mutual agreement agreement is reached is reached between between management management and the and the appropriate appropriate ChiefChief Steward. Steward. 3. 3.Specialized Specialized training training will bewill scheduled be scheduled for employees for employees basedbased on business on business needs, needs, work work assignments, assignments, customer customer requirements requirements and reporting and reporting center. center. Supervisors Supervisors will will selectselect employees employees for specialized for specialized training training basedbased on established on established selection selection criteria criteria and and makemake an effort an effort to distribute to distribute Specialized Specialized training training withinwithin the work the work groupgroup in a fair in aand fair and equitable equitable manner manner consistent consistent with the withabove the above requirements. requirements. In a situation In a situation wherewhere Specialized Specialized training training is limited is limited and aand choice a choice must must be made be made between between two ortwo more or more employees employees who meet who meet the selection the selection criteria criteria equally, equally, the selection the selection will bewill made be made on theon the basisbasis of seniority. of seniority. For job Fortitles job titles in which in which Specialized Specialized training training is designated, is designated, the selection the selection criteria criteria for specialized for specialized training training will bewill established be established and communicated and communicated to thetoemployees the employees on that onjob thattitle. job title.

160 160

PLANT

4. For each employee in a job title in which Specialized training is designated, a Training and Development review will be conducted annually in February and reviewed with appropriate Chief Steward upon completion. 5. On an annual basis in work groups in which Specialized training is designated, the responsible Director-Network Services/Managers, Business Agent(s)-Plant/Chief Stewards as appropriate will meet to review and discuss Core versus Specialized training curricula, and selection criteria for Specialized training. 9.05

Reserved for Future Use

161

CUSTOMER INFORMATION SERVICES

CUSTOMER INFORMATION SERVICES

CUSTOMER INFORMATION SERVICES PART ONE - BASIC PREAMBLE This Memorandum of “Agreement” is entered into by and between Customer Information Services (the “Company”) and CWA Local 1298 (the “Union”), and as such represents bargaining unit employees in Customer Information Services (CIS) on the titles listed below:  Customer Information Specialist  Customer Information Specialist – Bi-Lingual * Force Adjustment Specialist  General Office Associate - CIS  Results and Financial Assistant – CIS  Senior Associate Database Administration – CIS  Service Assistant Aide – CIS  Support Technician - CIS Customer Information Services (CIS) and the Union recognize the need for a new approach to union-management relations and the more effective use of human resources if Customer Information Services is to be successful and competitive in both a regulated and unregulated environment.

I

MISSION

The mission of Customer Information Services is to maintain the AT&T East Customer Information Services’ tradition of high quality service by being a “Best in Class” provider of value-added customer information services while meeting all corporate, financial and human resource objectives. •

Maximize Operating Efficiency o Deliver services at a competitive price o Provide a cost effective solution to customer needs o Optimize technology

•

Maintain Service Quality o Exceed customer expectations by providing service in a timely, courteous and efficient manner.

162

CUSTOMER INFORMATION SERVICES

II RECOGNITION II RECOGNITION The success The success of Customer of Customer Information Information Services Services is fullyisdependent fully dependent on its people. on its people. Hiring Hiring dedicated dedicated personnel personnel is essential. is essential. As a result, As a result, it is agreed it is agreed that the that Union the Union is is recognized recognized as the as sole thebargaining sole bargaining agent for agent all Customer for all Customer Information Information Services. Services.

III UNION III UNION MEMBERSHIP MEMBERSHIP A. COLLECTION A. COLLECTION OF DUES OF DUES 1. Upon 1. written Upon written order signed order signed by a bargaining by a bargaining unit employee, unit employee, the the Company Company will deduct will deduct from that from employee’s that employee’s wageswages and pay and over paytoover the to the Union Union the amount the amount specified specified in saidinorder. said order. The Union The Union will reimburse will reimburse the Company the Company for thefor cost theofcost making of making the transaction. the transaction. 2. The 2.Union The Union agreesagrees that atthat its own at itsexpense own expense it will defend, it will defend, indemnify, indemnify, and save andharmless save harmless the Company the Company from and from against and against all claims, all claims, demands, demands, suits, damages, suits, damages, or expenses, or expenses, of any of kind anywhatsoever, kind whatsoever, arisingarising out of or outinofany or in manner, any manner, exceptexcept for thefor Company’s the Company’s own willful own willful misconduct, misconduct, incident incident to any to action any action taken by taken the by Company the Company in in complying complying with Section with Section 1 of this 1 of Article. this Article. B. AGENCY B. AGENCY SHOPSHOP 1. Each 1. employee Each employee who iswho a member is a member of the of Union the Union or whooriswho obligated is obligated to to tendertender to the Union to the Union amounts amounts equal to equal periodic to periodic dues on dues theon effective the effective date ofdate this of agreement, this agreement, or whoorlater whobecomes later becomes a member, a member, and alland all employees employees entering entering into theinto bargaining the bargaining unit onunit or after on orthe after effective the effective date ofdate this of agreement, this agreement, shall as shall a condition as a condition of employment of employment pay orpay or tendertender to the Union to the Union amounts amounts equal to equal the to periodic the periodic dues applicable dues applicable to to members members for thefor period the period from such fromeffective such effective date or, date in the or, case in theofcase of employees employees entering entering into theinto bargaining the bargaining unit after unitthe after effective the effective date, on date, on or afterorthe after thirtieth the thirtieth (30th ) (30 daythafter ) daysuch afterentrance, such entrance, whichever whichever of these of these dates is dates later,isuntil later,the until termination the termination of this of contract. this contract. 2. For2.purposes For purposes of this of Article, this Article, “employee” “employee” shall mean shall mean any person any person entering entering into theinto bargaining the bargaining unit. Each unit. employee Each employee who iswho a member is a member of of the bargaining the bargaining unit onunit or before on or before the effective the effective date ofdate this of Agreement this Agreement and who andonwho theon effective the effective date ofdate this of Agreement this Agreement was not was required not required as a as a condition condition of employment of employment to pay to orpay tender or tender to the Union to the Union amounts amounts equal equal to the to periodic the periodic dues applicable dues applicable to members, to members, shall, as shall, a condition as a condition of of employment, employment, pay orpay tender or tender to the to Union the Union amounts amounts equal to equal the periodic to the periodic dues applicable dues applicable to members to members for thefor period the period beginning beginning thirty (30) thirtydays (30) days after the after effective the effective date ofdate this of agreement, this agreement, until the until termination the termination of this of this agreement. agreement.

163 163

CUSTOMER INFORMATION SERVICES

3. The conditions of employment specified above shall not apply during periods of formal separations* from the bargaining unit by any such employee but shall reapply to such employee on the thirtieth day following return to the bargaining unit. *The term “formal separation” includes transfers out of the bargaining unit, removal from the payroll of the Company, and leaves of absence of more than one month duration.

IV CURRENT BASIC CONTRACT Unless otherwise expressly incorporated into this Agreement, no other provisions of the Basic Contract shall apply. In the event situations arise which have not been addressed, Customer Information Services may elect to follow practices set forth in the Basic Contract and may elect to incorporate those practices into this Agreement upon written agreement by the parties.

V CONSENSUS GUIDELINES/CONSULTATION PROCEDURE In all cases of penalties and dismissals or other penalties, the employee’s supervisor will notify the appropriate Chief Steward, or a higher level union officer if the Chief Steward is unavailable, prior to such action. If circumstances make this prior notification impossible, the supervisor will notify the Chief Steward immediately following such action and will inform the Chief Steward of the reason prior notification was not possible. In addition, the Director - Labor Relations shall notify the Union office in writing of any such action as soon as practicable with the exception of those releases which occur during the trial period. The withholding of a scheduled wage increase will be reported to the Union office by the Director – Labor Relations.

164

CUSTOMER INFORMATION SERVICES

VI VIGRIEVANCE GRIEVANCE PROCESS PROCESS 1. 1. In the In the event event differences differences arise arise between between thethe Company Company andand anyany of its of its employees employees or or thethe Union Union as as to the to the application, application, interpretation interpretation andand administration administration of of matters matters subject subject to the to the provisions provisions of this of this Contract, Contract, thethe parties parties hereto hereto agree agree to to make make a prompt a prompt andand earnest earnest effort effort to settle to settle such such differences differences to the to the satisfaction satisfaction of of all all parties parties concerned, concerned, in the in the minimum minimum number number of steps of steps in the in the following following procedure: procedure: GRIEVANCE GRIEVANCE PROCEDURE PROCEDURE (C)(C)

The Union Requests Grievance at the Local Resolution Step directly with The Union willwill filefile Requests forfor Grievance at the Local Resolution Step directly with Department. The parties shall meet within working days of the Union’s thethe Department. The parties shall meet within 1515 working days of the Union’s request local resolution. Time limit may waived mutual agreement. request forfor local resolution. Time limit may bebe waived by by mutual agreement. _________________________________________________________________ _________________________________________________________________ Local Resolution Local Resolution Chief Steward Designee Chief Steward or or Designee Steward Steward

Chairperson Chairperson

nd 2nd2Level Level Management Management (Department) (Department) st 1st 1Level Level Management Management

If not If not settled settled then then thethe following following parties parties shall shall meet meet within within 1010 working working days days of the of the Union’s Union’s request request forfor department department resolution. resolution. _________________________________________________________________ _________________________________________________________________ Department Department Resolution Resolution (C)(C)

Department V.P. or or Designee Department V.P. Designee Business Agent Business Agent Chief Chief Steward Steward

Chairperson Chairperson

Director (Department) Director (Department) nd 2nd2Level Level Manager Manager (Department) (Department) Labor Labor Relations Relations Representative Representative

If not If not settled settled then then thethe following following parties parties shall shall meet meet within within 1010 working working days days of the of the Union’s Union’s request request forfor Corporate Corporate resolution. resolution. _________________________________________________________________ _________________________________________________________________ Corporate Corporate Resolution Resolution (C)(C)

CWA International Staff Rep. CWA International Staff Rep. or or Designee Designee Departmental VPVP Departmental

Chairperson Chairperson

165 165

AVP Labor Relations AVP Labor Relations or or Designee Designee Director – (Labor Director – (Labor Relations) or or Designee Relations) Designee

CUSTOMER INFORMATION SERVICES

Representation Representation of theofparties the parties at each at step eachwill stepbewill generally be generally as indicated as indicated but may but may vary at vary theatdiscretion the discretion of theofChairman the Chairman of either of either party party and with andadvance with advance notice.notice. If not Ifsettled not settled then either then either of theofparties the parties may request may request arbitration arbitration as prescribed as prescribed in in ArticleArticle XXI ofXXI theofContract. the Contract. (C)

(C)NOTE: NOTE: A. All A. grievances All grievances will bewill filed bewithin filed within 180 days 180 from days the fromdate the of date theof the

actionaction to be to grieved be grieved or theordate the the dateUnion the Union became became awareaware of theofaction the action to to be grieved. be grieved. The Union The Union will filewill Requests file Requests for Grievance for Grievance at theatLocal the Local Resolution Resolution Step directly Step directly with the withDepartment. the Department. The Union The Union will filewill file Requests Requests for Grievance for Grievance at theatDepartment the Department and Corporate and Corporate Resolution Resolution StepsSteps with Labor with Labor Relations. Relations. Time Time limits limits for department for department resolution resolution and and corporate corporate resolution resolution shall be shall waived be waived upon upon request request of either of either party.party. B. Those B. Those employees employees of theofCompany the Company including including the aggrieved the aggrieved employee(s) employee(s) and the andemployee the employee representative(s) representative(s) designated designated by theby the Union,Union, who shall who suffer shall suffer no loss noinloss payinfor pay time forconsumed time consumed in, and in, and necessarily necessarily consumed consumed in traveling in traveling to andtofrom and grievance from grievance meetings, meetings, shall shall not benot more be more than three than three (3) at (3) theatLocal the Local Resolution Resolution step, no step, more no more than than four (4) four at (4) theatDepartmental the Departmental Resolution Resolution step and stepno and more no more than two than(2) two at (2) at the Corporate the Corporate Resolution Resolution step of step theofgrievance the grievance procedure. procedure. Representation Representation of theofparties the parties at each at step eachwill stepbewill generally be generally as indicated as indicated but either but either party party may vary mayitvary by advance it by advance noticenotice to thetoother the other party.party. C. AtC.theAtconclusion the conclusion of anyofstep anyinstep theingrievance the grievance procedure, procedure, the the grievance grievance shall be shall considered be considered as finally as finally and satisfactorily and satisfactorily settledsettled unlessunless takentaken to thetonext thestep nextwithin step within forty-five forty-five (45) days. (45) days. D. IfD. the IfCompany the Company deniesdenies the grievance the grievance at theatDepartment the Department Resolution Resolution step, the (Labor(Labor Relations) shall provide writtenwritten noticenotice of such step,Company the Company Relations) shall provide of such denialdenial to thetoappropriate CWA CWA District One International Official. the appropriate District One International Official. E. AtE.theAtCorporate Resolution Step, Step, the Company (Labor(Labor Relations) the Corporate Resolution the Company Relations) shall provide final disposition of theofgrievance to thetoappropriate CWA CWA shall provide final disposition the grievance the appropriate District One International Official. District One International Official. 2. 2. Grievances arisingarising out ofout theofapplication, interpretation and administration Grievances the application, interpretation and administration of matters subject to thetoprovision of thisofContract ordinarily shall be processed in of matters subject the provision this Contract ordinarily shall be processed in accordance with the procedure. accordance withabove the above procedure. 3. 3. The employee or employees initiating the case their Union The employee or employees initiating the may caseaccompany may accompany their Union Representative at theatLocal or Department Resolution Steps.Steps. However, any any Representative the Local or Department Resolution However, individual employee or group of employees has the anyattime present individual employee or group of employees hasright the at right anyto time to present grievances to thetoCompany and toand have adjusted, without the the grievances the Company to such have grievances such grievances adjusted, without intervention of theofUnion, as long theasadjustment is not isinconsistent with the intervention the Union, asas long the adjustment not inconsistent with the termsterms of thisofContract, and provided the Union has been given given opportunity to be to be this Contract, and provided the Union has been opportunity present at such present at adjustment. such adjustment.

166 166

CUSTOMER INFORMATION SERVICES

4. The 4. Company The Company will permit will permit aggrieved aggrieved employees employees and their andUnion their Union Representatives Representatives such necessary such necessary time offtime as conditions off as conditions of the business of the business permit,permit, withoutwithout pay, for pay, conferring for conferring and preparing and preparing the employee's the employee's case. case. 5. If5.dismissed If dismissed employees employees are subsequently are subsequently clearedcleared of charges of charges preferred preferred againstagainst them, the them, Company the Company shall reinstate shall reinstate such employees such employees and they andshall they shall receivereceive full compensation full compensation for anyfor loss anyofloss wages, of wages, less any less amount any amount received received by by them for them their forservices their services elsewhere elsewhere and asand unemployment as unemployment insurance insurance benefits benefits duringduring the period the period of dismissal. of dismissal. If an employee If an employee sufferssuffers a penalty a penalty other than other than dismissal dismissal and is and subsequently is subsequently cleared, cleared, the Company the Company shall fully shallcompensate fully compensate the the employee employee for anyfor loss anyofloss wages of wages sustained sustained while such whilepenalty such penalty was inwas effect. in effect. In In either either case the case Company the Company shall restore shall restore the employee the employee to the to same the status same status the the employee employee would would have attained have attained if the dismissal if the dismissal or penalty or penalty had not had been notinbeen effect. in effect. 6. A6.confidential A confidential writtenwritten report report of the of proceedings the proceedings at eachatstep eachofstep the of the grievance grievance procedure procedure shall be shall prepared be prepared and signed and signed by bothbyparties both parties promptly promptly after after each step. each step. Such report Such report shall include: shall include: a. b. c. d. e. f.

a. Dates Dates of meeting, of meeting, department, department, exchange exchange b. NamesNames of those of attending those attending c. Statement Statement of grievance of grievance d. Management's Management's position position e. Union'sUnion's position position f. Conclusion Conclusion reached reached

A signed A signed copy ofcopy suchofminutes such minutes shall be shall furnished be furnished to bothtoparties. both parties.

167 167

CUSTOMER INFORMATION SERVICES

VII

ARBITRATION

1. In the event that any dispute or controversy concerning the true intent and meaning of a provision of this Contract, or a question as to the performance of any obligation here under, or any grievance as defined in Article XIII arises and cannot be satisfactorily settled by negotiation between the Union and the Company, with the exception stated in paragraph 5 of Article X of this Contract, the matter shall be arbitrated upon written request of either party to the other in the following manner. (C)

a. In the event that either party wishes to proceed to arbitration it will provide a letter requesting arbitration within sixty (60) days of a Step 3 denial. After the filing of the request, the Union shall appoint one person to serve as an arbitrator and the Company shall appoint one person to serve as an arbitrator. The Union and the Company shall jointly appoint a third person who shall serve as Chairperson. In the event that, after a good faith effort by the parties, an agreement cannot be reached on the appointment of a third person within 45 days, or if either party fails to respond to the other party within 15 days of receipt of the letter requesting arbitration, the Chairperson shall be designated by the American Arbitration Association. The rules and regulations of the American Arbitration Association which are in force at the date of the submission of the matter to arbitration shall govern all arbitration proceedings. b. After the appointment of this committee, hearings shall be started and carried to conclusion as expeditiously as possible. c. The decision of the majority of this Arbitration Committee shall be final and the Union and the Company agree to abide by such decision. 2. The compensation and expenses of the Union and the Company appointees shall be borne by the respective organizations choosing them while those of the Chairman and the general expenses of the arbitration shall be borne by the Union and the Company equally. 3. Whenever the Union notifies the Company in writing of its election to arbitrate a grievance, and in the same writing also states (1) The election to arbitrate is involved in the Union’s internal appeals process, and (2) that the notice of elections to arbitrate is therefore being given solely to preserve the Union’s right to arbitrate in the event the appeal is upheld, the parties agree that the running of the 60 day time limit shall be frozen as of the date the Company receives such notice.

168

CUSTOMER INFORMATION SERVICES 4. With 4. respect With respect to any to grievance any grievance as to which as to which notice notice is given is to given the Company to the Company in in accordance accordance with the with terms the terms of Section of Section 3 above, 3 above, the Union the Union shall notify shall the notify the Company Company promptly promptly in writing in writing of the of outcome the outcome of its internal of its internal appealappeal process process and atand at the same the time: same time: a. If the a. appeal If the appeal is upheld, is upheld, the Union the Union shall also shallnotify also the notify Company the Company of its of its intent to intent proceed to proceed to arbitration to arbitration and the and running the running of the 60 of the day60 time daylimit timeinlimit in Section Section 1, paragraph 1, paragraph a. shalla.resume shall resume as of the as of date theupon datewhich upon which the the CWA Staff CWARepresentative Staff Representative receives receives notice notice that the that appeal the appeal is upheld. is upheld. Under Under no circumstance no circumstance will thewill Union the Union notify the notify Company the Company of its intention of its intention to proceed to proceed to arbitration to arbitration more than more14 than months 14 months after the after denial the denial of the of the Step 3Step notice. 3 notice. b. If the b. appeal If the appeal is denied, is denied, the Union the Union shall also shallnotify also the notify Company the Company of its of its withdrawal withdrawal of its previous of its previous notice notice to arbitrate to arbitrate the subject the subject grievance. grievance.

VIII VIII RECRUITMENT RECRUITMENT AND SELECTION AND SELECTION The Customer The Customer Information Information Services Services organization organization desiresdesires peoplepeople who can who fully can fully commitcommit to the to philosophy the philosophy and effectively and effectively contribute contribute to its mission. to its mission. The transfer, The transfer, recruitment recruitment and selection and selection process process as outlined as outlined below below will bewill followed: be followed: A. Transfer A. Transfer out ofout Customer of Customer Information Information Services Services 1. Customer 1. Customer Information Information Services Services employees employees may utilize may utilize the AT&T the AT&T East East Transfer Transfer Plan by Plan submitting by submitting transfer transfer request request upon completion upon completion of of twelvetwelve (12) months (12) months on title.on title. 2. Customer 2. Customer Information Information Services Services employees employees electing electing to use to theuse the Transfer Transfer Plan must Planqualify must qualify on all required on all required tests associated tests associated with the with the AT&T AT&T East Transfer East Transfer Plan. Plan. B. Transfer/Recruitment B. Transfer/Recruitment into Customer into Customer Information Information Services Services 1. Customer 1. Customer Information Information Services Services will listwill all open list allbargaining open bargaining unit unit positions positions within within the organization the organization via thevia Jobthe Line. Job External Line. External candidates candidates may bemay considered be considered concurrently concurrently with internal with internal Customer Customer Information Information Services Services and/orand/or AT&T AT&T East candidates. East candidates. Applicants Applicants must qualify must qualify on all on all required required tests associated tests associated with Customer with Customer Information Information Services. Services. 2. Selection 2. Selection of qualified of qualified candidates candidates will bewill on be theon basis the of basis interviews of interviews as as well aswell such asthings such things as previous as previous attendance attendance and work andperformance, work performance, relatedrelated job experience, job experience, specialspecial skills and skills education. and education. 3. In 3. cases In cases where where qualifications qualifications amongamong internalinternal candidates candidates are judged are judged by management by management to be substantially to be substantially equal, equal, management management will select will select the the candidate candidate with greater with greater seniority. seniority.

169 169

CUSTOMER INFORMATION SERVICES

4. In cases where the external and internal candidate qualifications are judged by management to be substantially equal, management will select the internal candidate. 5. Interviews will cease upon the successful selection of the requisite number of qualified candidates. 6. On the request of a supervisor of an employee not selected, arrangements will be made for the employee to speak with the appropriate Customer Information Services representative to discuss the selection process. 7. Retreats will be handled as follows;

a. If within six (6) months (exclusive of any formal training) after placement in the new job the employee elects to return to the former job, or is disqualified by the Company on the basis of unsatisfactory performance in the new job, the employee may return to the former job or an equivalent job. The employee may not apply for transfer again until nine (9) months from the date of return.

b. The six-month period within which retreat may be exercised may be extended by supervision, up to three (3) months to take into consideration a period of extended excused absence.

IX JOB BRIEFS Job Briefs of the overall responsibilities of titles within Customer Information Services will be provided to the Union and made available to employees.

X LAYOFF PROVISION Customer Information Services recognizes that people are the most valuable asset of the organization. It is the people who develop new ideas and provide the quality service for the customers. However, faced with the highly competitive nature of the business, should Customer Information Services require a reduction of its workforce, in an effort to facilitate any moves to AT&T East, or its affiliated companies, Customer Information Services employees may submit transfers to AT&T East, regardless of whether they have met the residency requirement of their particular title.

170

CUSTOMER INFORMATION SERVICES

A. A force A. A reduction force reduction shall be shall affected be affected in the in following the following order:order: 1. Customer 1. Customer Information Information Services Services will give willthe give Union the at Union leastatthirty least(30) thirty (30) days’ notice days’ notice of its intention of its intention to introduce to introduce layoffs,layoffs, including including the the approximate approximate numbernumber of employees of employees to be affected. to be affected. 2. The2.Union The and Union Customer and Customer Information Information Services Services will mutually will mutually agree agree upon the upon jobthe titles jobtotitles be affected. to be affected. 3. Temporary 3. Temporary employees employees as defined as defined in PartinII,Part Section II, Section 1.03 and 1.03 Term and Term Employees Employees as defined as defined in PartinII,Part Section II, Section 1.05 of1.05 this of Agreement this Agreement willbe work willbecompleted. work completed. 4. Layoffs 4. Layoffs will be will made be in made inverse in inverse order oforder seniority of seniority and dependent and dependent on on the needs the needs of the business. of the business. B. Rehiring B. Rehiring after layoff after layoff will proceed will proceed as follows: as follows: 1. Only 1. Customer Only Customer Information Information Services Services employees employees who are who laidare offlaid will off will have recall have and recall rehire and rights rehire to rights Customer to Customer Information Information Services. Services. 2. Employee 2. Employee was performing was performing work under work the under same the job same title. job title. 3. The3.employee’s The employee’s serviceservice at the time at theoftime layoff of exceeds layoff exceeds one year. one year. 4. The4.period The period from layoff from does layoffnot does exceed not exceed one year. one year. 5. The5.employee The employee is still qualified is still qualified to perform to perform the duties the duties of the work. of the work. 6. The6.employee The employee keeps keeps the company the company informed informed of the address of the address at which at which the employee the employee can becan reached. be reached. 7. The7.employee The employee is ableistoable report to to report worktowithin work two within weeks two weeks of of notification. notification. 8. Employees 8. Employees will be will recalled be recalled in seniority in seniority order as order longasaslong theyasmeet theythe meet the provisions provisions above.above.

XI LAYOFF XI LAYOFF PAYMENTS PAYMENTS In the event In the of event a layoff of a in layoff Customer in Customer Information Information Services, Services, the Company the Company will follow will follow the layoff the payment layoff payment schedule schedule as outlined as outlined in Article in Article VII of the VII Basic of the Contract. Basic Contract. When an When employee an employee who has who received has received a layoffa payment layoff payment is re-engaged is re-engaged and theand the numbernumber of weeks of weeks since the since layoff the islayoff less is than lessthe than number the number of weeks of weeks upon which upon which the payment the payment was based, was based, the amount the amount paid topaid the employee to the employee for the for excess the excess numbernumber of weeks of weeks shall beshall considered be considered as advance as advance pay and pay repayment and repayment shall beshall made be in made in one lump onesum lumporsum through or through payrollpayroll deductions deductions at the rate at the of rate 10%ofof10% the current of the current basic bi-weekly basic bi-weekly wage until wagethe until excess the excess amountamount is fully is paid. fully Customer paid. Customer Information Information Services Services will attempt will attempt to honor to the honor employee’s the employee’s preferred preferred methodmethod of repayment. of repayment.

171 171

CUSTOMER INFORMATION SERVICES A re-engaged Customer Information Services employee who has received a layoff payment and who is again laid off shall be paid the difference between the computed payment to which the employee is entitled and the amount of any payment which the employee retained as a result of any previous layoff. The layoff payment shall be in addition to any payment in lieu of vacation allowance to which the employee may be entitled as of the layoff date. Layoff payments shall be made in one lump sum less any deductions required by law.

XII EQUAL EMPLOYMENT OPPORTUNITY The mission of Customer Information Services shall be in full and complete compliance with the legal requirements and moral principles of equal opportunity in employment. Accordingly, Customer Information Services employees pledge to treat all persons equally without regard to their race, color, religion, age, sexual orientation, national origin, disability or veterans’ status. Our strength is our people. Our employees will be our greatest asset. They will comprise the best skills and talents available and will truly reflect the diversity of our population.

XIII DURATION OF AGREEMENT See Article XXVIII, paragraph 1 of the Basic Contract.

172

CUSTOMER INFORMATION SERVICES

SUPPLEMENTAL AGREEMENT BETWEEN THE COMPANY AND THE UNION SUCCESS SHARING PLAN

(C)

Based on the Union and Company’s desire to have employees share in the success of AT&T Inc. (AT&T), the parties agree to a Success Sharing Plan (SSP). Eligible employees may receive annual lump sum cash payments based on AT&T stock price appreciation and AT&T dividend rate. A.

Plan Components 1. Success Units

Employees will be awarded 150 success units at the beginning of each award year (October 1, 2012, October 1, 2013, October 1, 2014 and October 1, 2015). Those success units will only be valid for that award year and will not carryover to the next award year. A success unit is only used as a multiplier in the payout calculation and is not a share of stock nor has any other value. 2. Determining Award Value Award Year 2013 (October 1, 2012 to September 30, 2013) 2014 (October 1, 2013 to September 30, 2014) 2015 (October 1, 2014 to September 30, 2015) 2016 (October 1, 2015 to September 30, 2016)

Beginning Award Value October 1, 2012 closing AT&T stock price

Ending Award Value September 30, 2013 closing AT&T stock price

October 1, 2013 closing AT&T stock price

September 30, 2014 closing AT&T stock price

October 1, 2014 closing AT&T stock price

September 30, 2015 closing AT&T stock price

October 1, 2015 closing AT&T stock price

September 30, 2016 closing AT&T stock price

The stock price used in establishing the award value will be the closing AT&T stock price on the New York Stock Exchange. The award value will be adjusted proportionally to reflect any stock split. 3. Determining Dividend Rate Value The dividend rate value will be determined by adding each AT&T declared quarterly dividend during the award year (December, March, June, and September) and multiplying this total by 150 success units.

173

CUSTOMER INFORMATION SERVICES

4. Payout Employees will receive a total payout based on the difference between the ending award value and the beginning award value for the award year times 150 success units plus the dividend rate value. For example: Stock Appreciation Value: Beginning award value – October 1, 2012 closing AT&T stock price $30.00 Ending award value – September 30, 2013 closing AT&T stock price $35.00 Payout – $35 - $30 = $5 x 150 success units = $750.00 Dividend Rate Value: December 31, 2012 dividend March 31, 2013 dividend June 30, 2013 dividend September 30, 2013 dividend

$.45 $.45 $.45 $.45

Total Dividend

$1.80

Payout - $1.80 x 150 success units = $270.00 Total Payout $750.00 stock appreciation value + $270.00 dividend rate value = $1,020.00 Payment of the award will be made as soon as practicable after the award year and will normally occur the payday of the last full pay period in November. B.

Eligibility

Employees eligible for payments as described above are those regular, temporary and term employees who are on the payroll on both the beginning and ending dates of the award year and who work for a minimum of three (3) months within the award year in a position covered by this Collective Bargaining Agreement. Eligible employees who are on approved leaves of absence, shortterm disability absence or partial disability absence and meet the other eligibility requirements on the ending date of the award year shall receive a payment, provided they return to duty on or before December 31 of the year in which the payment is made. An eligible employee who transfers between AT&T Companies participating in the SSP will be eligible to receive a payout under the terms of the SSP applicable to the employee’s current bargaining unit at the time of a payout, so long as the combined service in both AT&T Companies satisfies the above eligibility provisions.

174

CUSTOMER INFORMATION SERVICES

C.

Part-Time C. Part-Time Employees Employees

Eligible regular part-time employees will receive prorated payments Eligible regular part-time employees will receive prorated payments basedbased on on their part-time classification (or “part-time equivalent work week”) the ending their part-time classification (or “part-time equivalent work week”) on theon ending the award date ofdate theof award year. year. D.

D. Benefits Treatment Benefits Treatment

SSP payments be recognized as eligible compensation the following SSP payments will bewill recognized as eligible compensation underunder the following benefitbenefit plans:plans: • • • • E.

• Medical Medical • Insurance Life Insurance Life • Pension Pension • Savings Savings Plan Plan

E. Taxes, Personal Allotments Taxes, Personal Allotments

Payments are subject to and statelocal and taxes, local taxes, Federal Income Tax, Social Payments are subject to state Federal Income Tax, Social Security Tax, Medicare Tax,any andstate any disability state disability deductions theoftime of Security Tax, Medicare Tax, and deductions at theat time payment. dues be deducted the same asare theydeducted are deducted payment. UnionUnion dues will bewill deducted at theat same rate asrate they for for wages. Employees with 401(k) pre-tax elections not State have State or Federal wages. Employees with 401(k) pre-tax elections will notwill have or Federal Income deducted fromportion. that portion. Income TaxesTaxes deducted from that Personal allotments such as United Way contributions be made. Personal allotments such as United Way contributions will notwill benot made. F.

Dispute Resolution F. Dispute Resolution

Company determination thisshall plan be shall beand finalbinding. and binding. The Union Company determination underunder this plan final The Union may present grievances relating to matters covered the SSP, but neither may present grievances relating to matters covered by theby SSP, but neither the the planitsnor its administration shall be subject to arbitration. plan nor administration shall be subject to arbitration.

175 175

CUSTOMER INFORMATION SERVICES

MEMORANDUM OF AGREEMENT MOVEMENT OF WORK

(C)

This Memorandum of Agreement (“Agreement” or “MOA”) is entered into as of April 8, 2012, between the Communications Workers of America, District 1 (“CWA” or “Union”) and The Southern New England Telephone Company, SNET Diversified Group, Inc., AT&T Services, Inc. and AT&T Operations, Inc. (hereinafter referred to collectively as “AT&T – East” or “Company”). All provisions of this Agreement shall expire on and will not apply after 11:59 P.M. on May 9, 2016. It is the intent of the Parties that this stand alone MOA and its terms and commitments shall not continue in force beyond the expiration date absent express written agreement signed by both Parties that specifically modifies the expiration date. 1. The Company will determine the Total Number of CWA-represented Local 1298 Core employees in the titles listed on Attachment A (“Inside Employees”) as of June 30, 2013. 2. The Company will determine the Total Number of Inside Employees quarterly for the following dates: September 30, 2013; December 31, 2013; March 31, 2014; June 30, 2014; September 30, 2014; December 31, 2014, March 31, 2015, June 30, 2015, September 30, 2015, December 31, 2015 and March 31, 2016. The Company will provide the Total Number of Inside Employees listed on Attachment A to the Union by the last day of the month following the end of these quarters. The Company will provide to the Union, upon request, data1 supporting the calculations used by the Company to determine the Total Number. 3. The Company and Union acknowledge the possibility of work performed by Inside Employees moving out of Connecticut. If the Total Number of Inside Employees is reduced below the levels set forth in this paragraph solely as a result of work moving out of Connecticut (“Job Loss”2), the Company agrees to reduce the Job Loss by adding one job for each job previously transferred in excess of 250 jobs in the same Inside Employee titles as the job(s) previously transferred in excess of 250 by the end of the quarter in which the number of Inside Employees is provided to the Union. The Company will not reduce the Total Number of Inside Employees by more than 250 more than one time during this Agreement. 4. A qualified retirement eligible (Rule of 75 or Modified Rule of 75, whichever is applicable) CWA-represented Inside Employee covered by the AT&T East labor agreement, excluding employees covered by the CIS agreement 3, may, in lieu of the Enhanced Voluntary Severance Plan (EVSP) offer outlined in paragraph (1.)(a)(1.) of Article VII of the 2012 Labor Agreement between the CWA and AT&T East, elect to retire and receive a pension benefit enhanced by an amount equivalent to 120 percent of the otherwise applicable EVSP subject to all of the following necessary, qualifying conditions:

1

Data to be provided for each Inside Employee included in the quarterly Total Number at issue is 1. Employee Name, 2.Employee Job Title, 3. Employee Work Location, and 4. Employee Status 2 “Job Loss” does not include declines of Inside Employee jobs related to lower work volumes, attrition or other factors that are not a direct result of the movement of work out of Connecticut. 3 “CIS” refers to the Customer Information Services M.O.A. appended to the Core Labor Agreement.

176

CUSTOMER INFORMATION SERVICES (i)

AT&T, (i) inAT&T, its sole in discretion, its sole discretion, determines determines to eliminate to eliminate all Insideall Inside Employee Employee jobs for jobs an identified for an identified and listed and joblisted title in jobAttachment title in Attachment A performed A performed by the qualified by the qualified retirement retirement eligible employee eligible employee and and transferstransfers this workthis outwork of Connecticut; out of Connecticut;

(ii)

The (ii)force The count forcein count the qualified in the qualified retirement retirement eligible employee’s eligible employee’s job title listed job title in listed Attachment in Attachment A is reduced A is reduced to zero (0) to zero as a (0) result as a result of such Movement of such Movement of Work.of Work.

5. A qualified 5. A qualified retirement retirement eligible (Rule eligible of (Rule 75 or of Modified 75 or Modified Rule of 75, Rule of 75, whichever whichever is applicable) is applicable) CWA-represented CWA-represented Inside Employee Inside Employee coveredcovered by by the CIS the agreement, CIS agreement, may in lieu mayofinthe lieuLayoff of thePayment Layoff Payment under Article underXIArticle of XI of the CIS the agreement, CIS agreement, elect to retire elect to and retire receive and areceive pension a pension benefit benefit enhanced enhanced by an amount by an amount equivalent equivalent to 120 percent to 120 percent of the otherwise of the otherwise applicable applicable Layoff Payment Layoff Payment subject to subject all of the to allfollowing of the following necessary, necessary, qualifying qualifying conditions: conditions: (i)

AT&T, (i) inAT&T, its sole in discretion, its sole discretion, determines determines to eliminate to eliminate all Insideall Inside Employee Employee jobs for jobs an identified for an identified and listed and joblisted title in jobAttachment title in Attachment A performed A performed by the qualified by the qualified retirement retirement eligible employee eligible employee and and transferstransfers this workthis outwork of Connecticut; out of Connecticut;

(ii)

The (ii) force The count forcein count the qualified in the qualified retirement retirement eligible employee’s eligible employee’s job title listed job title in listed Attachment in Attachment A is reduced A is reduced to zero (0) to zero as a (0) result as a result of such Movement of such Movement of Work.of Work.

6. The 6. Union Theunderstands Union understands the Company’s the Company’s ability toability maintain to maintain employment employment levels inlevels Connecticut in Connecticut and its ability and itstoability offer the to offer enhanced the enhanced pension pension above above (Paragraphs (Paragraphs 4 and 5)4depends and 5) depends on having onahaving favorable a favorable externalexternal environment environment for its operations for its operations and is impacted and is impacted by the volume by the of volume wireline of wireline productsproducts and services and services sold in Connecticut. sold in Connecticut. The Union Thetherefore Union therefore commitscommits to the following: to the following: a.

to a. meet to with meet the with Company the Company to discuss to discuss (1) efforts (1)toefforts promote to promote the the sales of sales all Company of all Company productsproducts and services, and services, (2) to enhance (2) to enhance the the Company’s Company’s image inimage the marketplace in the marketplace as a means as aof means increasing of increasing the Company’s the Company’s ability toability attracttoaattract greatera share greaterofshare customers, of customers, and (3) efforts and (3)toefforts maintain to maintain Core employment Core employment in Connecticut; in Connecticut; and and

b.

to b. meet to meet discuss to discuss the Parties’ the Parties’ legislative legislative and regulatory and regulatory positionspositions to to further strengthen further strengthen the Company’s the Company’s position position in the Connecticut in the Connecticut marketplace marketplace and to create and toacreate more favorable a more favorable environment environment for jobs for in jobs in Connecticut. Connecticut. The Parties The further Partiescommit further to commit provide to provide advanceadvance notice notice of and an of opportunity and an opportunity to discuss to discuss any intentions any intentions to initiatetoorinitiate support or support any legislative any legislative or regulatory or regulatory activity or activity submission or submission of a complaint of a complaint to to the Office theofOffice the Attorney of the Attorney GeneralGeneral of Connecticut of Connecticut that is orthat could is or becould be contrarycontrary to any position to any position taken bytaken the other by the party other or party couldor potentially could potentially have a negative have a negative effect oneffect the Company on the Company or its operations or its operations or level of or level of employment. employment.

7. Alleged 7. Alleged violations violations of this MOA of this may MOA be may grieved be grieved and arbitrated and arbitrated pursuantpursuant to the grievance/arbitration to the grievance/arbitration provisionprovision of the collective of the collective bargaining bargaining agreement agreement (CBA). (CBA).

177

177

CUSTOMER INFORMATION SERVICES

Attachment A Inside Employees Title: ALL DISTANCE SPECIALIST COMPUTER SYSTEMS SPECIALIST CONSTRUCTION OFC ADMINISTRATOR CUSTOMER INFORMATION SPECIALISTS (includes Customer Information Specialist & Customer Info Spec-Bilingual) CUSTOMER SERVICES TECHNICIAN DATABASE ASSURANCE SPEC-E911 DATABASE ASSURANCE TECHNICIAN ENGRNG AIDE-COMN LANG/ROUT COORD FACILITIES ASSIGNER FORCE ADJUSTMENT SPECIALIST GENERAL OFFICE ASSOC-CIS GENERAL OFFICE ASSOCIATE MAINTENANCE ADMINISTRATOR NETWORK TECHNICIAN-ELECTRONIC (in the Network Reliability Center in Meriden, CT) NETWORK TRANSLATOR PLUG-IN ADMIN SPEC SENIOR ASSOC-DATABASE ADMIN-CIS SERVICE ASSISTANT AIDE-CIS SERVICE CONSULTANT SERVICE ORDER SPECIALIST SERVICE REPRESENTATIVES (includes Service Representative, Service RepresentativeDMU, Service Rep-Spanish Center, Leveraged Titles) SERVICE REPRESENTATIVE-OCC TECH ANALYST-NOC TECH ASST-INE TECH ASST-ONE TECH ASST-PICS/DCPR TELECOMM SPEC-INE TELEMARKETING SPECIALISTS (includes Telemarketing Specialist and Telemarketing Spec-Spanish Center)

178

CUSTOMER INFORMATION SERVICES

MEMORANDUM OF AGREEMENT NATIONAL TRANSFER PLAN

(C)

In response to the CWA’s concern for its members’ employment security and its expressed interest in removing impediments to movement between various AT&T Companies identified in the attachments to this Memorandum (as long as such company(s) remain wholly-owned subsidiaries of AT&T), the Company agrees to extend the Intersubsidiary Movement (IMF) process and the CWA Surplus Exchange (CSE) process with the following modifications: IMF: 1.

Mobility company for the bargaining units listed below will be added to the list of participating companies (Exhibit A) • Mobility Bargaining Units o Mobility – District 3 o Mobility – Districts 1, 2, 4, 7, 9, 13 o Mobility – District 6

2.

Eligible employees will receive priority placement before external hires after regional contract processes for any bargaining unit job for which they qualify. The qualification criteria utilized will be the same qualification criteria utilized for the regional contractual processes.

3.

In situations where there are equally qualified employees eligible and interested in the same position at the receiving Company, eligible employees will be offered the position in order of seniority. If needed, the tie breaker for employees with the same seniority will be the last four digits of their social security number with the higher number being the more senior.

4.

When a bargained-for employee moves among bargaining units of the Company covered by this Memorandum of Agreement, treatment of vacation time, the Designated Holiday (DH), Floating Holidays (FHs), and Excused Work Days (EWDs) or their equivalent (covered time) will be treated as follows: •

• •

A covered employee will be eligible for covered time for the current vacation year at the new entity based on the existing labor agreements at that entity. Any covered time already taken at the former entity will be deducted from equivalent covered time for which the employee is eligible at the new entity; the remaining covered time will be scheduled at the new entity subject to needs of the business. Covered time carried over from the prior vacation year must be disposed of, i.e., paid in lieu of or taken at the former entity. In no case will an employee’s movement from one entity to another result in the double payment for covered time.

179

CUSTOMER INFORMATION SERVICES

5.

Employees who have held the Premises Technician job title, or any job title in an agreement or appendix to an agreement that provides for the terms and conditions of employment for Premises Technicians (“Premises Technician Agreements”), are eligible for IMF, but shall be treated as provided in this paragraph. Any employee who has ever held a position in a Premises Technician Agreement will be treated by any receiving company that is party to this IMF agreement and that also is party to a Premises Technician Agreement as if they were received from their own Premises Technician Agreement for all purposes. If the receiving company does not have a Premises Technician Agreement, then employees transferring to that company shall receive the benefits applicable to other bargained-for employees with similar service in the receiving company, except for pension and post-retirement medical and dental benefits; instead, 1) such employees shall participate in the Bargained Cash Balance Program 2, and 2) if such employee meets the eligibility requirements for post-retirement benefits upon termination, the former employee will pay contributions equal to 50% of the total cost of coverage for post-retirement medical and dental coverage if the former employee is not Medicare eligible and will not be eligible for medical or dental post-retirement coverage if Medicare eligible.

6.

Employees selected to fill openings in accordance with terms outlined above, will have their Term of Employment (TOE, which was previously known as Net Credited Service or NCS) or Seniority at the departing company recognized by the receiving Company’s pension plan or program, subject to the receiving Company’s service bridging rules. However where pensions are applicable, the TOE or Seniority will be recognized by the receiving company’s pension program only for vesting, participation and eligibility service purposes, but not pension credit or accrual purposes. Further, the service performed at the receiving company will be counted in the departing company’s pension plan or program, but only for vesting, participation and eligibility purposes (not for pension credit purposes). In no event will a period of service count as pension credit or accrual service in more than one AT&T pension plan or program (in other words, no double counting of service for pension credit or accrual purposes).

7.

Unless expressly provided to the contrary by the Benefits Agreement in the 2012 Core Collective Bargaining Agreement, employees transferring to companies under this Agreement will receive active benefits and any post-retirement benefits under the benefit plans or programs and subject to the terms of the contractual Benefits provisions of the receiving company.

180

CUSTOMER INFORMATION SERVICES CSE: CSE: 1. Mobility 1. Mobility company company for the bargaining for the bargaining units listed unitsbelow listedwill below be added will betoadded the to the list of participating list of participating companies companies (Exhibit (Exhibit B) B) • Mobility • Mobility Bargaining Bargaining Units Units o Mobility o Mobility – District– 3District 3 o Mobility o Mobility – Districts – Districts 1, 2, 4, 7, 1, 9, 2, 13 4, 7, 9, 13 o Mobility o Mobility – District– 6District 6

2.

Surplus 2. Surplus employees employees who express who express interest interest in available in available positions positions in participating in participating companies companies will receive will receive priority placement priority placement before external before external hires after hires regional after regional contractcontract processes processes for any bargaining for any bargaining unit job unit for which job forhe/she which qualifies. he/she qualifies. The The qualification qualification criteria utilized criteria utilized will be the willsame be thequalification same qualification criteria utilized criteria utilized for for the regional the regional contractual contractual processes. processes.

3.

Employees 3. Employees who arewho declared are declared surplus surplus and subsequently and subsequently involuntarily involuntarily laid off who laid off who expressexpress interest interest in available in available positions positions in participating in participating companies companies will receive will receive priority placement priority placement before external before external hires after hires regional after regional contractcontract processes processes for any for any bargaining bargaining unit job unit for which job forhe/she which qualifies he/she qualifies for a period for aofperiod twelve of(12) twelve months (12) months followingfollowing their involuntary their involuntary lay off. lay Theoff. qualification The qualification criteria utilized criteria utilized will be the will be the same qualification same qualification criteria utilized criteria utilized for the regional for the regional contractual contractual processes. processes.

4.

In 4. situations In situations where there where are there equally are equally qualifiedqualified employees employees eligible eligible and and interested interested in the same in theposition same position at the receiving at the receiving Company, Company, eligible eligible employees employees will be offered will be offered the position the position in orderinoforder seniority. of seniority. If needed, If needed, the tie breaker the tie breaker for for employees employees with thewith same theseniority same seniority will be the willlast be the fourlast digits fourofdigits their social of their social securitysecurity numbernumber with thewith higher thenumber higher number being the being more the senior. more senior.

5.

Any 5. CWA-represented Any CWA-represented regular regular employee employee coveredcovered by a CWA by aLabor CWAAgreement Labor Agreement held by held a participating by a participating company company whose work whose is work moving is moving from that from company that company to to anotheranother participating participating company company may be may offered be offered the opportunity the opportunity to followtotheir follow their work. Such work. offer Such willoffer be subject will be subject to the need to the forneed additional for additional employees employees at the at the receiving receiving Company Company and all applicable and all applicable qualifications qualifications and selection and selection criteria at criteria the at the receiving receiving Company. Company. Employees Employees who select whothis select option thisinoption lieu ofinany lieuseverance of any severance paymentpayment and whoand arewho placed are at placed and report at andto, report the receiving to, the receiving Company, Company, will will receive receive paymentpayment for Relocation for Relocation Allowance Allowance per the per applicable the applicable terms and terms and conditions conditions of the collective of the collective bargaining bargaining agreement agreement at their former at their Company. former Company. This This Relocation Relocation Allowance Allowance will be paid will be when paid1)when the employee 1) the employee relocates relocates his/her home his/her home residence residence as a result as aofresult following of following the work; theand work; 2) the andemployee’s 2) the employee’s new place newofplace of reporting reporting is fifty (50) is fifty miles (50)ormiles greater or greater road miles roadbymiles the most by the direct mostroute direct farther route farther from their from residence their residence than was than thewas old report the oldlocation. report location.

6.

Any 6. CWA-represented Any CWA-represented regular regular employee employee coveredcovered by a CWA by aLabor CWAAgreement Labor Agreement held by held a participating by a participating company company who becomes who becomes surplus surplus and is offered and is offered a job, a job, throughthrough the CSEthe process, CSE process, in another in another participating participating company, company, will receive will receive paymentpayment for Relocation for Relocation Allowance Allowance per the per applicable the applicable terms and terms conditions and conditions of the collective of the collective bargaining bargaining agreement agreement at their former at their Company. former Company. Employees Employees who accept who aaccept job a job offer in lieu offerofinany lieuseverance of any severance paymentpayment and whoand arewho placed are at placed and report at andto, report the to, the new location new location will receive will receive paymentpayment for this Relocation for this Relocation Allowance Allowance when 1)when the 1) the employee employee relocates relocates his/her home his/herresidence; home residence; and 2) the andemployee’s 2) the employee’s new place newofplace of reporting reporting is fifty (50) is fifty miles (50)ormiles greater or greater road miles roadbymiles the most by the direct mostroute direct farther route farther from their from residence their residence than was than thewas old report the oldlocation. report location.

181

181

CUSTOMER INFORMATION SERVICES

7.

When a bargained-for employee moves to another bargaining unit of the Company covered by this Memorandum of Agreement, treatment of vacation time, the Designated Holiday (DH), Floating Holidays (FHs), and Excused Work Days (EWDs) or their equivalent (covered time) will be treated as follows: •

• •

A covered employee will be eligible for covered time for the current vacation year at the new entity based on the existing labor agreements at that entity. Any covered time already taken at the former entity will be deducted from equivalent covered time for which the employee is eligible at the new entity; the remaining covered time will be scheduled at the new entity subject to needs of the business. Covered time carried over from the prior vacation year must be disposed of, i.e., paid in lieu of or taken at the former entity. In no case will an employee’s movement from one entity to another result in the double payment for covered time.

8.

Employees who have held the Premises Technician job title, or any job title in an agreement or appendix to an agreement that provides for the terms and conditions of employment for Premises Technicians (“Premises Technician Agreements”), are eligible for CSE, but shall be treated as provided in this paragraph. Any employee who has ever held a position in a Premises Technician Agreement will be treated by any receiving company that is party to this CSE agreement and that also is party to a Premises Technician Agreement as if they were received from their own Premises Technician Agreement for all purposes. If the receiving company does not have a Premises Technician Agreement, then employees transferring to that company shall receive the benefits applicable to other bargained-for employees with similar service in the receiving company, except for pension and post-retirement medical and dental benefits; instead, 1) such employees shall participate in the Bargained Cash Balance Program 2, and 2) if such employee meets the eligibility requirements for post-retirement benefits upon termination, the former employee will pay contributions equal to 50% of the total cost of coverage for post-retirement medical and dental coverage if the former employee is not Medicare eligible and will not be eligible for medical or dental post-retirement coverage if Medicare eligible.

9.

Employees selected to fill openings in accordance with terms outlined above, will have their Term of Employment (TOE, which was previously known as Net Credit Service or NCS) or Seniority at the departing company recognized by the receiving Company’s pension plan or program, subject to the receiving Company’s service bridging rules. However, the TOE or Seniority will be recognized by the receiving company’s pension program only for vesting, participation and eligibility service purposes, but not pension credit or accrual purposes. Further, the service performed at the receiving company will be counted in the departing company’s pension plan or program, but only for vesting, participation and eligibility purposes (not for pension credit purposes). In no event will a period of service count as pension credit or accrual service in more than one AT&T pension plan or program (in other words, no double counting of service for pension credit or accrual purposes).

182

CUSTOMER INFORMATION SERVICES

10.

10. UnlessUnless expressly expressly provided provided to the contrary to the contrary by the by Benefits the Benefits Agreement Agreement in in the 2012 theCore 2012Collective Core Collective Bargaining Bargaining Agreement, Agreement, employees employees transferring transferring to companies to companies under this under Agreement this Agreement will receive will receive active benefits active benefits and any and any post-retirement post-retirement benefits benefits under the under benefit the benefit plans or plans programs or programs and subject and subject to the terms to the of terms the contractual of the contractual Benefits Benefits provisions provisions of the receiving of the receiving company. company.

Order Order of Consideration: of Consideration: Job offers Job made offers under made IMF under orIMF CSEorwill CSE follow will the follow order theoforder consideration of consideration below below after regional after regional contract contract processes processes for anyfor bargaining any bargaining unit jobunit for job which for he/she which he/she qualifies. qualifies. (1) (2)

(1) SurplusSurplus employee employee currently currently on the on payroll the payroll and surplus and surplus employees employees involuntarily involuntarily laid offlaid within off the within lastthe twelve last twelve (12) months (12) months (2) CurrentCurrent employee employee using the using IMFthe process IMF process

For both ForIMF both and IMF CSE, andthe CSE, Union the agrees Union agrees that it will thatnot it will seek nottoseek altertoany alter existing any existing bargaining bargaining units inunits any in AT&T any Company AT&T Company on the on basis theofbasis any of movement any movement or transfer or transfer of employees of employees between between said companies said companies as a result as a of result this of Agreement. this Agreement. Further, Further, the the Union will Union not,will onnot, the on basis theofbasis this of Agreement this Agreement or change or change in operations in operations or or practices practices made by made Participating by Participating Companies Companies as a result as a of result this of Agreement this Agreement in any in any pleading, pleading, petition, petition, complaint complaint or proceeding or proceeding before before the National the National Labor Relations Labor Relations Board,Board, an arbitrator an arbitrator or panel or of panel arbitrators, of arbitrators, or any or court, any assert, court, assert, claim, charge claim, charge or or allege allege that such thatcompanies such companies are a single are a or single jointoremployer joint employer or enterprise, or enterprise, alter alter egos, accretions egos, accretions or successors or successors of one of another, one another, or that or any that bargaining any bargaining units ofunits of said entities said entities represented represented by or sought by or sought to be represented to be represented by the by Union the are Union a are a single bargaining single bargaining unit, orunit, are or should are or should be otherwise be otherwise alteredaltered in theirinscope their scope or or composition. composition. This commitment This commitment on the on partthe of part the Union of the will Union survive will survive the expiration the expiration of this of Memorandum, this Memorandum, unlessunless and until andsuch untiltime suchastime thisas commitment this commitment is is terminated terminated by the by mutual the mutual writtenwritten agreement agreement of the parties. of the parties. This Agreement This Agreement shall be shall subject be subject to the to grievance the grievance and arbitration and arbitration procedures procedures of of the affected the affected employee’s employee’s collective collective bargaining bargaining agreement. agreement.

FOR THE FORUNION: THE UNION:

FOR THE FORCOMPANY: THE COMPANY:

By:___________________________ By:___________________________

By:________________________ By:________________________

183 183

CUSTOMER INFORMATION SERVICES

Exhibit A CURRENT PARTICIPATING COMPANIES COVERED BY INTERSUBSIDIARY MOVEMENT Ameritech Services, Inc. AT&T Billing Southeast, Inc. AT&T Corp. AT&T Laboratories, Inc. AT&T Mobility, LLC AT&T Operations, Inc. AT&T Services, Inc. BellSouth Communication Systems, LLC BellSouth Telecommunications, Inc. LLC Illinois Bell Telephone Company Indiana Bell Telephone Company Michigan Bell Telephone Company Nevada Bell Telephone Company The Ohio Bell Telephone Company Pacific Bell Telephone Company SBC Global Services, Inc. (Midwest, West Region) SBC Internet Services, Inc. SNET Diversified Group, Inc. Southern New England Telephone Southwestern Bell Telephone Company TC Systems, Inc. TCG Carolinas TCG New Jersey TCG New Jersey, Inc. TCG Rhode Island TCG Services, Inc. Teleport Telecommunications New York Wisconsin Bell Telephone Company

184

CUSTOMER INFORMATION SERVICES

Exhibit B CURRENT PARTICIPATING COMPANIES COVERED BY CWA SURPLUS EXCHANGE Ameritech Services, Inc. AT&T Billing Southeast, Inc. AT&T Corp. AT&T Laboratories, Inc. AT&T Mobility, LLC AT&T Operations, Inc. AT&T Services, Inc. BellSouth Communication Systems, LLC BellSouth Telecommunications, Inc. LLC Illinois Bell Telephone Company Indiana Bell Telephone Company Michigan Bell Telephone Company Nevada Bell Telephone Company The Ohio Bell Telephone Company Pacific Bell Telephone Company SBC Global Services, Inc. (Midwest, West Region) SBC Internet Services, Inc. SNET Diversified Group, Inc. Southern New England Telephone Southwestern Bell Telephone Company TC Systems, Inc. TCG Carolinas TCG New Jersey TCG New Jersey, Inc. TCG Rhode Island TCG Services, Inc. Teleport Telecommunications New York Wisconsin Bell Telephone Company

185

CUSTOMER INFORMATION SERVICES

PRESIDENTIAL COUNCIL The Memorandum of Agreement – President’s Council will be administered on a national basis by the CWA and AT&T. The CWA and the company enjoy a strong historic relationship as partners on many issues. In recognition of the parties’ desire to continue to foster meaningful dialogue on matters of mutual interest, the Company and CWA agree to establish a Presidential Council to discuss such matters. The Council commits to meet semiannually to continue this relationship. The parties agree to utilize this Council to engage in substantive discussions and exchange information concerning the ongoing state of the company and the union, the economy, federal and state political issues, and other concerns of both parties. Those attending this Council will include leaders of the Company and CWA. It is the Company’s intent to have the appropriate senior business unit leaders in attendance if their schedules so permit.

186

CUSTOMER INFORMATION SERVICES

MEMORANDUM MEMORANDUM OF AGREEMENT OF AGREEMENT REGARDING NEUTRALITY CHECK RECOGNITION REGARDING NEUTRALITY AND AND CARDCARD CHECK RECOGNITION The card Thecheck card check agreement agreement will bewill administered be administered on a national on a national basis by basis theby CWA the CWA and AT&T. and AT&T. AT& AT&T Inc.Company”’) (“the Company”’) and Communications Workers of America AT& AT&T Inc. (“the and Communications Workers of America (“the (“the Union”), enterthis intoMemorandum this Memorandum of Agreement Regarding Neutrality Union”), enter into of Agreement Regarding Neutrality and and Card Check Recognition as of thedate lastofdate the parties’ signatures Card Check Recognition as of the last the of parties’ signatures on thison this Agreement. Agreement. 1.Duration. Duration. This Agreement is effective the stated date stated 1. This Agreement is effective as of as theofdate and shall in effect theoflife the 2009 Collective above,above, and shall remainremain in effect for theforlife theof2009 Core Core Collective Bargaining Agreement, extended, modified or terminated by mutual Bargaining Agreement, unlessunless extended, modified or terminated by mutual agreement the parties or successors. their successors. The parties expressly writtenwritten agreement of theofparties or their The parties expressly understand, however, the event this Agreement is terminated, all of the understand, however, that inthat the inevent this Agreement is terminated, all of the nevertheless shall survive said termination and remain in effect terms terms hereofhereof nevertheless shall survive said termination and remain in effect with respect any reorganization or restructuring any bargaining with respect to anytoreorganization or restructuring of anyofbargaining unit asunit a as a of which management creates anysubsidiary, new subsidiary, division, or operating result result of which management creates any new division, or operating as to which no Union representation then exists. entity entity as to which no Union representation then exists. 2.Applicability. Applicability. 2. Allcheck card check procedures andUnion any Union recognition provided (a). All(a). card procedures and any recognition provided for by for by this Agreement shallapplicable be applicable all non-management employees this Agreement shall be to all to non-management employees of theof the Company effective with execution this Agreement. Company effective with execution of thisofAgreement. (b).used As used “the Company” Inc. all andother all other (b). As herein,herein, “the Company” meansmeans AT&T AT&T Inc. and present and future companies, divisions, subsidiaries or operating units thereof, present and future companies, divisions, subsidiaries or operating units thereof, Bell Directory the employees are represented the IBEW, exceptexcept PacificPacific Bell Directory wherewhere the employees are represented by theby IBEW, of Puerto Inc., AT&T the Virgin Islands, Inc., AT&T Government AT&T AT&T of Puerto Rico, Rico, Inc., AT&T of theofVirgin Islands, Inc., AT&T Government Solutions, Inc.,AT&T and AT&T Support Services Company, Solutions, Inc., and Support Services Company, Inc. Inc. As herein, used herein, “non-management” employees who normally (c). As(c). used “non-management” meansmeans employees who normally perform work in non-management job as titles as determined the Company, in perform work in non-management job titles determined by thebyCompany, in accordance withstatutory the statutory requirements the National Relations accordance with the requirements of the ofNational Labor Labor Relations Act, Act, as amended, and applicable decisions the National Relations as amended, and applicable decisions of the of National Labor Labor Relations BoardBoard and and reviewing If the Union disagrees withsuch any determination, such determination, the parties reviewing courts.courts. If the Union disagrees with any the parties to submit the issues unit definition to arbitration setinforth in paragraph agree agree to submit the issues of unitofdefinition to arbitration as setas forth paragraph 3. below, the aforesaid statutory requirements and decisions 3. below, using using the aforesaid statutory requirements and decisions as theas the governing principles. the request the Union, the Company will discuss governing principles. At theAt request of the of Union, the Company will discuss with with the Union neutrality as to Union representation of employees who not defined the Union neutrality as to Union representation of employees who are notare defined as “non-management.” aboveabove as “non-management.” In addition the foregoing, the parties that any (d). In(d).addition to thetoforegoing, the parties furtherfurther agree agree that any proposed bargaining unit shall exclude all professional, managerial, proposed bargaining unit shall exclude all professional, managerial, and and confidential employees, and supervisors as defined the National confidential employees, guardsguards and supervisors as defined in the in National Labor Labor Relations Relations Act. Act.

187 187

CUSTOMER INFORMATION SERVICES

(e). The Company agrees that, for future divisions, subsidiaries or operating units that are not wholly owned, it will, at the request of the Union, discuss with the other owners the extension of this agreement to such divisions, subsidiaries, or operating units. 3.

Card Check Recognition Procedure.

(a). When requested by the Union, the Company agrees to furnish the Union lists of employees in the bargaining unit in each applicable company entity. This list of employees will include the work location, job title, and home address. (b). The Union will give twenty-one (21) days notice for access to Company locations. Access will be limited to one sixty (60) day period in any twelve months for each unit agreed upon or determined as provided herein. (c). (1).The Union and the Company shall meet within a reasonable period, but not to exceed ninety (90) days, after the effective date hereof for the purpose of defining appropriate bargaining units for all presently existing potential bargaining units. During this process, the Company will share job titles, job functions, work locations, and management structure with the Union representatives in order to facilitate agreements on the appropriate bargaining units. In the event that the parties are unable to agree, after negotiating in good faith for a reasonable time, upon the description of an appropriate unit for bargaining, the issue of the description of such unit shall be submitted to arbitration administered by, and in accordance with, the rules of the American Arbitration Association (AAA). The Arbitrator shall be confined solely to the determination of the appropriate unit for bargaining and shall be guided in such deliberations by the statutory requirements of the National Labor Relations Act. The parties agree that the decision of the Arbitrator shall be final and binding. The Company and the Union agree that the permanent Arbitrator to hear disputes with respect to this sub-paragraph shall be Thomas Angelo and the alternative Arbitrator will be Richard Bloch. If either of these Arbitrators cannot serve, the parties shall select an Arbitrator from a list or lists of prospective Arbitrators provided by the AAA. (2). If either the Company or the Union believes that the bargaining unit as agreed or determined in (c). (1). above, is no longer appropriate due to organizational changes, then the parties shall meet and confer in good faith for the purpose of re-defining the appropriate unit. In the event that the parties are unable to agree, after negotiating in good faith for a reasonable time, upon the re-definition of an appropriate unit, the issue of the description of such unit shall be submitted to arbitration as provided in (c). (1). (d). The Company agrees that the Union shall be recognized as the exclusive bargaining agent for any agreed-upon or otherwise determined bargaining unit(s) not later than ten (10) days after receipt by the Company of written notice from the AAA that the Union has presented valid authorization cards signed by a majority of the employees in such unit(s).

188

CUSTOMER INFORMATION SERVICES (e). For (e).the Forpurposes the purposes of determining of determining the number the number of employees of employees that that constitute constitute a majority a majority of the ofbargaining the bargaining unit, the unit,employee the employee population population will bewill be composed composed of onlyof those only those employees employees employed employed in the inbargaining the bargaining unit onunit theon the earliestearliest date which date which appears appears on theon cards the presented cards presented to the to AAA. the The AAA.cards The so cards so presented presented must be must dated be within dated sixty within(60) sixtydays (60)ofdays eachofother, each but other, no but earlier no earlier than than the date the ofdate execution of execution of thisofAgreement, this Agreement, and each and card each so card presented so presented must must containcontain at leastat the least language the language set forth setinforth Attachment in Attachment 1 hereto. 1 hereto. The Company The Company shall provide shall provide the AAA theallAAA employees, all employees, job titles joband titles other and information other information required required for for the AAA thetoAAA verify to the verify existence the existence of moreofthan more50% thanof50% employee of employee authorizations authorizations as as provided provided for in this for Agreement. in this Agreement. (f). In the (f). In event the the event Union the Union fails tofails deliver to deliver to the to AAA thevalid AAAauthorization valid authorization cards signed cards signed by a majority by a majority of employees of employees in any inaforesaid any aforesaid bargaining bargaining unit upon unit upon completion completion of its card of itssigning card signing effort, effort, the Union the Union agreesagrees not to not begin to any beginfurther any further card signing card signing effort ineffort suchinunit suchforunit a period for a period of oneofyear onefrom yearthe from date theon date which on which accessaccess was first was granted first granted as provided as provided in (b). above. in (b). above. (g). As(g). soon As as soon practicable as practicable after the afteraforesaid the aforesaid recognition recognition and upon and upon writtenwritten requestrequest by thebyUnion, the Union, the Company, the Company, or theorappropriate the appropriate subsidiary, subsidiary, divisiondivision or operating or operating unit thereof unit thereof shall commence shall commence bargaining bargaining in goodin faith goodwith faith with the Union the Union with respect with respect to wages, to wages, hours, hours, and other and terms other terms and conditions and conditions of of employment employment for thefor employees the employees employed employed within within the agreed the agreed upon or upon otherwise or otherwise determined determined appropriate appropriate bargaining bargaining unit. unit. 4.

4.Neutrality. Neutrality.

(a). The (a). Company The Company agrees,agrees, and shall andsoshall instruct so instruct all appropriate all appropriate managers, managers, that thethat Company the Company will remain will remain neutralneutral and willand neither will neither assist nor assist hinder nor hinder the Union the Union on the on issue theofissue Union of representation. Union representation. (b). For(b). purposes For purposes of this of Agreement, this Agreement, “neutrality” “neutrality” meansmeans that management that management shall not, shallwithin not, within the course the course and scope and scope of theirofemployment their employment by theby Company, the Company, express express any opinion any opinion for or for against or against Union Union representation representation of anyofexisting any existing or or proposed proposed new bargaining new bargaining unit, orunit, for or or against for or against the Union the Union or any or officer, any officer, member member or representative or representative thereofthereof in theirincapacity their capacity as such. as Furthermore, such. Furthermore, management management shall not shall make not any makestatements any statements or representations or representations as to the as to potential the potential effectseffects or or resultsresults of Union of Union representation representation on theon Company the Company or anyoremployee any employee or group or group of of employees. employees. The Union The Union also agrees also agrees that, inthat, the course in the course of any of effort any by effort the by Union the Union to obtain to obtain writtenwritten authorizations authorizations from employees from employees as provided as provided for in paragraph for in paragraph 3. 3. (b)., above, (b)., above, neitherneither the Union the Union nor any norof any its officers, of its officers, representatives, representatives, agentsagents or or employees employees will express will express publiclypublicly any negative any negative comments comments concerning concerning the motives, the motives, integrity integrity or character or character of the Company, of the Company, AT&T, AT&T, Inc., orInc., any or of any theirofofficers, their officers, agents,agents, directors directors or employees. or employees. (c). This (c). agreement This agreement supersedes supersedes and terminates and terminates any and any allandother all other agreements, agreements, Memorandum Memorandum of Understanding, of Understanding, commitments commitments or statements or statements of of intent intent regarding regarding neutrality neutrality or card-check or card-check procedures procedures that may thatexist may as exist of the as of the date hereof date hereof between between the Union the and Union any and Company any Company entity. entity.

189 189

CUSTOMER INFORMATION SERVICES

5. 5.Valid Authorization Valid Authorization Cards.Cards. For purposes For purposes of thisofAgreement, this Agreement, a a valid written valid written authorization authorization card shall cardstate shallspecifically state specifically that bythat signing by signing the card, thethe card, the employee employee agreesagrees to be represented to be represented by the by Union, the Union, using the using language the language set forth setinforth in Attachment Attachment 1. 1. 6.

6.Recognition Recognition for New forEntities New Entities and New andWork. New Work.

(a). The (a).Company The Company agreesagrees that it will that give it willthe give Union the Union reasonable reasonable advance advance notice,notice, once aonce firm amanagement firm management decision decision has been has made, been made, of its intent of its to intent effect to effect any reorganization any reorganization or restructuring, or restructuring, or to engage or to engage in any in new anyline(s) new line(s) of business, of business, as a result as a of result which of management which management expectsexpects to create to create any new anysubsidiary, new subsidiary, division, division, or operating or operating entity entity as to as which to which no Union no Union representation representation then exists. then exists. After After execution execution of this ofAgreement, this Agreement, shouldshould the Company the Company acquireacquire new companies new companies or or engageengage in a new in aline newof line business of business or enter or aenter new amarket new market in which in which there isthere no is no active active labor agreement labor agreement or bargaining or bargaining agreement agreement in place, in place, the parties the parties agree that agree that this Agreement this Agreement shall apply shall to apply that toacquired that acquired company company or neworline new of line business of business or or enterprise enterprise in a new in amarket new market after that after company that company has been hasoperating been operating for a period for a period of of one hundred one hundred twenty twenty (120) days. (120) days. (b). If management (b). If management determines determines that more that than morefifty than percent fifty percent (50%) (50%) of the of the employees employees employed employed within within an appropriate an appropriate unit forunit bargaining for bargaining by a new by aentity new entity were, were, immediately immediately prior toprior such to employment, such employment, employed employed in a bargaining in a bargaining unit unit represented represented by the by Communications the Communications Workers Workers of America, of America, the Company the Company agreesagrees that it that shallit recognize shall recognize and bargain and bargain with the withUnion the Union as theasduly the constituted duly constituted bargaining bargaining representative representative of such of bargaining such bargaining unit employees, unit employees, and the andUnion the Union agreesagrees to acknowledge to acknowledge such new such entity new entity as a Successor as a Successor Employer Employer for all for all applicable applicable purposes purposes under the under labor thelaws laboroflaws the of United the United States States and any and relevant any relevant state. state. (c). If management (c). If management determines determines that fifty that percent fifty percent (50%) (50%) or lessorofless the nonof the nonmanagement management work towork be performed to be performed by anyby such anynew suchentity new will entity consist will consist of workof work previously previously performed performed by members by members of a pre-existing of a pre-existing Union Union bargaining bargaining unit, then unit, then the Company the Company agreesagrees that, within that, awithin reasonable a reasonable time after timethe after said thedetermination said determination has been has made, been made, or concurrently or concurrently with the withgiving the giving of the ofnotice the notice referenced referenced in in paragraph paragraph 6. (a).,6.above, (a)., above, whichever whichever is later,is the later, Company the Company will sowill inform so inform the the Union Union in writing. in writing. To the To extent the extent permitted permitted by law,bythe law, Company the Company shall presume, shall presume, in in makingmaking any determination any determination as set as forth setinforth this paragraph in this paragraph 6., that6., each thatemployee each employee of of the new theentity new who entitywas whoa was member a member of a pre-existing of a pre-existing Union bargaining Union bargaining unit wishes unit wishes to remain to remain represented represented by thebyUnion. the Union. These These employees employees shall be shall counted be counted as as havinghaving signedsigned valid authorization valid authorization cards cards shouldshould a carda signing card signing effort effort be be undertaken undertaken in the innew the entity new entity within within one year one after year the afternew the entity new entity beginsbegins operations operations employing employing such employees. such employees. (d). Except (d). Except as specified as specified in paragraph in paragraph 9., below, 9., below, the Union the shall Unionretain shall any retain any legal rights legal itrights may ithave maytohave challenge to challenge any management any management decision decision or determination or determination described described in this paragraph in this paragraph 6. 6.

190 190

CUSTOMER INFORMATION SERVICES

7. 7.Regulatory Regulatory and Legislative and Legislative Support. Support. The Union The Union herebyhereby agreesagrees to continue to continue its support its support beforebefore the appropriate the appropriate regulatory regulatory and legislative and legislative bodiesbodies for for the Company’s the Company’s effortsefforts to remain to remain competitive competitive in, and/or in, and/or to gainto entry gain entry to, all to, all telecommunications telecommunications and related and related markets markets in which in which the Company the Company chooses chooses to to participate, participate, unlessunless the Union the Union determines determines such support such support to be to in conflict be in conflict with itswith its interests. interests. If the Union If the Union determines determines such asuch conflict a conflict exists,exists, the Union the Union will promptly will promptly so notify so the notify Company the Company and, atand, the at request the request of the of Company, the Company, meet to meet discuss to discuss and and conferconfer on such onconflict. such conflict. The Company The Company herebyhereby agreesagrees to support to support Union Union effortsefforts beforebefore regulatory regulatory and legislative and legislative bodiesbodies unlessunless the Company the Company determines determines such support such support to be to in be in conflictconflict with itswith interests. its interests. If the Company If the Company determines determines such asuch conflict a conflict exists,exists, the the Company Company will sowill notify so notify the Union the Union and will, andif will, requested if requested by thebyUnion, the Union, meet to meet to discuss discuss and confer and confer on such onconflict. such conflict. 8. 8.Job Offers Job Offers to Employees to Employees in Existing in Existing Bargaining Bargaining Units.Units. In In connection connection with any withreorganization, any reorganization, restructuring restructuring or other or event other that eventgives that rise givestorise to application application of the of terms the terms of this of Agreement, this Agreement, and which and which involves involves either:either: (a) the(a) transfer the transfer of non-management of non-management work from workany fromUnion any Union bargaining bargaining unit tounit anytoother any entity other of entity the of Company the Company or of any or ofsubsidiary any subsidiary of AT&T of AT&T Inc., Inc., or or (b) the(b) elimination the elimination of bargaining of bargaining unit work unitwhile work new whilejobs neware jobs created are created in any in other any entity other of entity the of Company the Company or anyor subsidiary any subsidiary of AT&T of AT&T Inc., Inc., the Union the Union agreesagrees that, once that, the oncerecognition the recognition has occurred, has occurred, an offer an ofoffer a job of in a job in another another entity to entity an employee to an employee in an existing in an existing bargaining bargaining unit shall unithave shall the have same the same effect effect as if the as same if the same job or job oneorofone similar of similar status status and pay andwere pay offered were offered by theby the employer employer under under the collective the collective bargaining bargaining agreement(s) agreement(s) for thatforbargaining that bargaining unit. unit. This shall Thisinclude, shall include, withoutwithout limitation, limitation, application application of anyofcontractual any contractual reassignment reassignment pay protection pay protection provisions provisions and the andsatisfaction the satisfaction of anyofbargained-for any bargained-for employee employee right toright a job to offer. a job offer. ExceptExcept as specified as specified in paragraph in paragraph 10., below, 10., below, nothingnothing in this in this paragraph paragraph 8 shall8 be shall construed be construed as a waiver as a waiver by theby Union the Union of anyoflegal any rights legal rights it it may have maytohave challenge to challenge or contest or contest the reorganization, the reorganization, restructuring, restructuring, or other or event other event described described in 8.a. in and/or 8.a. and/or 8.b. above. 8.b. above. 9. 9.Dispute Dispute Resolution. Resolution. ExceptExcept as toas disputes to disputes referenced referenced in in paragraph paragraph 3. (c).3.of(c).this of Agreement, this Agreement, all disputes all disputes concerning concerning the meaning the meaning or or application application of the of terms the terms of this of Agreement this Agreement shall be shall handled be handled and addressed and addressed by the by the meeting meeting of designated of designated representatives representatives of the ofCompany the Company and the andUnion. the Union. Either Either party may party request may request such asuch meeting a meeting and each and party each pledges party pledges its best its efforts best efforts to to address address any and anyalland concerns all concerns raised raised as to as the tomeaning the meaning or application or application of thisof this Agreement. Agreement. With the With exception the exception of matters of matters referenced referenced in paragraph in paragraph 3.(c). above, 3.(c). above, the meaning the meaning or application or application of thisofAgreement this Agreement shall not shall benot subject be subject to arbitration. to arbitration. Each party Each reserves party reserves its right its toright seek to judicial seek judicial or other or relief other provided relief provided by lawbytolaw to enforce enforce this Agreement. this Agreement. However, However, the parties the parties agree agree that prior that toprior seeking to seeking such such relief, they relief,will they meet willand meet confer and confer as set as forth setabove. forth above.

191 191

CUSTOMER INFORMATION SERVICES

10. Waiver 10. Waiver of Certain of Certain Other Other Claims. Claims. (a). (a). The Union The Union promises promises and agrees and agrees that, in that, connection in connection with any with any arbitration arbitration provided provided for in for thisinAgreement, this Agreement, and inand connection in connection with any withlegal any or legal or administrative administrative suit, proceeding suit, proceeding or charge or charge arisingarising subsequent subsequent to the to effective the effective date date of this ofAgreement this Agreement between between the Union the Union and any andAT&T any AT&T company, company, including including but notbut not limitedlimited to anytoproceeding any proceeding beforebefore the National the National Labor Labor Relations Relations Board Board or its or its delegate, delegate, the Union the Union herebyhereby waiveswaives any claim, any claim, allegation allegation or argument, or argument, and agrees and agrees to refrain to refrain from presenting from presenting this Agreement this Agreement as evidence as evidence in support in support of anyofclaim, any claim, allegation allegation or argument, or argument, that AT&T that AT&T Inc. and/or Inc. and/or any ofany its ofcurrent its current or future or future subsidiaries, subsidiaries, and/orand/or their divisions, their divisions, units, agents units, agents or affiliates, or affiliates, are or are have or have been abeen single a single employer, employer, joint employers, joint employers, accretions accretions or alteroregos alter with egosrespect with respect to to each or each anyorofany them, of them, to the to extent the extent that any thatsuch anyclaim, such claim, allegation allegation or argument or argument is is based based upon: upon: (1) any(1)change any change on or on afteror the after execution the execution date ofdate thisofAgreement, this Agreement, in in the administration the administration and/orand/or controlcontrol of labor of relations labor relations by AT&T by AT&T or anyor any of its entities, of its entities, companies, companies, divisions, divisions, or subsidiaries; or subsidiaries; or or (2) any (2) change any change in thein scope, the scope, availability availability to employees, to employees, or or administration administration by management by management of anyofprogram any program or practice or practice for thefor the effectuation effectuation of employee-initiated of employee-initiated transfers transfers between between or among or among different different subsidiaries subsidiaries or bargaining or bargaining units; units; provided, provided, however, however, that this thatparagraph this paragraph shall not shallbenot construed be construed as having as having any any effect effect on theon Union’s the Union’s right orright the or Company’s the Company’s obligation, obligation, to the to extent the extent the same the same may exist may under exist under applicable applicable law and/or law and/or any preexisting any preexisting collective collective bargaining bargaining agreement(s), agreement(s), to negotiate to negotiate changes changes in the interms the terms and conditions and conditions applicable applicable to to such transfers. such transfers. (b). The (b).provisions The provisions of this of paragraph this paragraph 10 shall 10survive shall survive the expiration the expiration of the of the remainder remainder of this of Agreement, this Agreement, and shall andhave shallfull have force fulland force effect and until effectspecifically until specifically voidedvoided by mutual by mutual writtenwritten agreement agreement of the of parties. the parties. 11. 11. Severability. Severability. ShouldShould any portion any portion of this of Agreement this Agreement be voided be voided or or held unlawful held unlawful or unenforceable or unenforceable by thebyNational the National Labor Labor Relations Relations Board Board or anyor any court of court competent of competent jurisdiction, jurisdiction, the remaining the remaining provisions provisions shall remain shall remain in full force in full force and effect and for effect thefor duration the duration of this of Agreement. this Agreement. COMMUNICATIONS COMMUNICATIONS WORKER WORKER OF AMERICA OF AMERICA

AT&T AT&T

By: By: Date: Date: August August 18, 2010 18, 2010

By: By: Date: Date: August August 18, 2010 18, 2010

192 192

CUSTOMER INFORMATION SERVICES

ATTACHMENT 1 TO MEMORANDUM OF AGREEMENT REGARDING CARD CHECK RECOGNITION Communications Workers of America, AFL-CIO I hereby join with my fellow workers in organizing a Union to better our conditions of life and secure economic justice. I have voluntarily accepted membership in the Communications Workers of America (CWA), AFL-CIO, and declare that this union shall be my representative in collective bargaining over wages, hours and all other conditions of employment. I understand that if CWA presents cards for recognition signed by more than 50% of the __________ employees eligible to be in the bargaining unit, (Company name) will recognize CWA as the bargaining representative of this unit without a representation election being conducted by the National Labor Relations Board and (Company name) would bargain with CWA concerning the terms of my employment and my working conditions. I have also agreed to the membership provisions on the other side of this card.

193

CUSTOMER INFORMATION SERVICES

CWA Nett Within 30 days of ratification, and each quarter thereafter and for the life of the contract, AT&T agrees to promote the CWA Nett Academy training program, as an available option under the existing regional programs.

Health Care Benefit Committee In recognition that there are complex benefit issues, the Parties shall establish a “Health Care Benefit Committee” to address mutual benefit issues set forth in a mutually agreed upon agenda and to recommend joint Union and Company actions in an effort to influence benefit concerns. The agenda will be finalized no less than one (1) week prior to the semi annual meeting. This Committee will be comprised of at least one (1) Company-designated representatives of the AT&T Benefits organization, at least one (1) AT&T Labor Relations representative and no more than four (4) CWA-designated representatives. The initial meeting will be a face-to-face meeting. Subsequent meetings may be via teleconference. The Committee shall meet, at a minimum, on a semi-annual basis with the 1st meeting to be scheduled before year-end 2013. This agreement expires on April 9, 2016.

FAMILY CARE COMMITTEE The Family Care Committee will consist of a proportionate number of management and bargaining unit employees. The Family Care Committee will address family care issues in the workplace and develop ways to help employees resolve some of the problems they may encounter. In an effort to help employees meet family and work commitments, the committee will focus on such areas as childcare, eldercare and education loans. Other programs may be initiated as the need arises. The Company will replenish the Family Care Fund to the extent necessary to provide a pool of up to $150,000 which may be expended during the term of the Contract. The Joint Family Care Committee will continue to administer the Fund.

194

CUSTOMER INFORMATION SERVICES

CUSTOMER INFORMATION SERVICES (CIS) COUNCIL The Company and the Union agree to meet on a quarterly basis or as often as mutually agreed upon in order to discuss matters of interest to the parties and address them proactively. Examples of such matters may include the duties and selection of employees Performing Support Functions, Peer Training, as well as Alternate Work Schedules. The purpose of this Council is to position the CIS organization to be a viable and attractive service provider to potential new customers as well as to retain our existing customer base. The CIS Council may be comprised of no more than two (2) representatives from the Department, from the Union, and from Labor Relations, respectively.

(C)

UNION ASSISTANCE PROGRAM The Company recognizes the value of the Union Assistance Program (UAP) to all bargained for employees of AT&T East. In recognition of this program’s value, the Company has agreed to pay one half (1/2) of the basic wages for up to two (2) Union-designated “Union Assistance Persons” and the Union agrees to pay 100% of any overtime due to the Union Assistance Person(s) under the Contract or applicable Law. This UAP designation will not alter the active employment status of the employees so designated. Both the Company and the Union have acknowledged that employee acceptance of UAP assistance is strictly voluntary and will not protect an employee from disciplinary action.

195

CUSTOMER INFORMATION SERVICES

PART II – WAGE AND WORKING PRACTICES 1.0

DEFINITIONS

1.01

Employee – An “employee” is defined as any person rendering service to the Company under the terms of employment which permit the Company to exercise direction or control with respect to the manner in which services are performed, and who receives from the Company for such services a regular and stated compensation other than a retainer including those whose compensation is ordinarily computed on other than a time basis, even though the individual may be: A. Currently employed part-time (Regular, Term or Temporary) B. On vacation or other approved absence with or without pay, or C. Absent on account of illness or accident under the Employees’ Benefit Plan or other approved basis. This definition shall not include – Any contractor or any individual performing specific work or services for the Company and responsible to it only for the results.

1.02

Regular Employee A regular employee is an individual whose employment is expected to continue for longer than a year although it may be terminated earlier by action on the part of the Company or the employee.

1.03

Temporary Employee A. A “Temporary” Employee is one who is engaged on a Temporary basis for a period of not more than one year. A Temporary Employee’s employment may be terminated at any time, with or without cause, and for such reasons as completion of the work assignment for which he/she was engaged. A Temporary Employee must be separated from AT&T East upon reaching one year of service. A Temporary Employee who has been separated from AT&T East for any reason must remain separated for at least ninety (90) days before being eligible for reengagement as a Temporary Employee. B. Bargaining unit positions that are filled by a Temporary Employee(s) for twelve (12) consecutive months shall be considered a job vacancy and filled through the Transfer Procedure utilizing all Regular and Term Employee requests. If no qualified candidate can be identified in the Transfer Bureau, the employer may offer the vacancy to the Temporary Employee or utilize other means to fill the vacancy.

196

CUSTOMER INFORMATION SERVICES C. Temporary C. Temporary Employees Employees may not may benot returned be returned to the same to the job same titlejob in title the in the same location same location unlessunless it is in itanother is in another department. department. Temporary Temporary employees employees can return can return to a different to a different work location work location in the same in the job same titlejob title after aafter six month a six month period.period. Temporary Temporary employees employees hired under hired under the the College College Summer Summer Hire program Hire program may return may return to the same to the job same titlejob that title that they previously they previously held inheld the same in the department same department in the same in the location, same location, or a or a different different location. location. 1.04 1.04 Part-Time Part-Time Employee Employee A part-time A part-time employee employee is one is who oneiswho employed is employed and normally and normally scheduled scheduled to to work less workhours less per hours average per average monthmonth than athan comparable a comparable full-time full-time employee employee in the same in the job same title, jobclassification title, classification and work andgroup work group working working the same the same normalnormal daily tour. daily tour. CLASSIFICATION CLASSIFICATION AND TREATMENT AND TREATMENT OF OF PART-TIME PART-TIME EMPLOYEES EMPLOYEES 1. 1.ExceptExcept for payment for payment for overtime for overtime hours hours worked, worked, all hours all hours workedworked by by a part-time a part-time employee employee in Customer in Customer Service Service Centers, Centers, Bell Phone Bell Phone BoothsBooths (Kiosks), (Kiosks), DM/DRDM/DR (Direct(Direct Marketing/Direct Marketing/Direct Response) Response) Centers Centers and any and any equivalent equivalent retail sales retail or sales service or service centerscenters operation, operation, and any and employee any employee who who is transferred is transferred to or employed to or employed by anyby new anyunregulated new unregulated subsidiary subsidiary or or affiliated affiliated entity shall entitybe shall paidbeatpaid the at equivalent the equivalent basic hourly basic hourly rate forrate a for a comparable comparable full-time full-time employee employee working working a normal a normal daily tour dailyintour the same in the job same job title, classification, title, classification, and work andgroup. work group. Payment Payment to a part-time to a part-time employee employee for for hours hours workedworked in excess in excess of an equivalent of an equivalent normalnormal daily tour dailyortour workorweek work for week for a comparable a comparable full-time full-time employee employee shall be shall at the be applicable at the applicable overtime overtime rate rate for a comparable for a comparable full-time full-time employee employee based based on such onpart-time such part-time employee’s employee’s basic hourly basic hourly rate. Any rate.regular Any regular employee employee who iswho on the is on active the active payrollpayroll of the of the Company Company as of December as of December 31, 1980, 31, 1980, and continuously and continuously thereafter, thereafter, and who and who works works part-time part-time on or after on orJanuary after January 1, 1981, 1, 1981, shall thereafter shall thereafter continue, continue, duringduring the current the current term ofterm employment, of employment, to be paid to beonpaid theon same the basis same as basis as was applicable was applicable to suchtoasuch part-time a part-time employee employee on December on December 31, 1980. 31, 1980. 2. 2.The classification The classification of a part-time of a part-time employee employee is based is based on theon the employee’s employee’s “part-time “part-time equivalent equivalent work week” work week” which which shall be shall determined be determined prospectively prospectively by dividing by dividing the employee’s the employee’s total normally total normally scheduled scheduled hours hours per month per month by 4.35byandrounding 4.35 androunding the result the to result the next to thehigher next higher whole whole number. number. (Illustration: (Illustration: 68 hours 68 hours per month per month divideddivided by 4.35byequals 4.35 equals 15.6, 15.6, rounded rounded to a “part-time to a “part-time equivalent equivalent work week” work week” classification classification of 16).of 16). 3. 3.The “part-time The “part-time equivalent equivalent work week” work week” classification classification of eachofparteach parttime employee time employee shall be shall reviewed be reviewed by the by Company the Company no lessnooften lessthan often than every six every (6) six months (6) months on April on1April and October 1 and October 1 of each 1 ofyear eachand year adjusted and adjusted on a prospective on a prospective basis, basis, if appropriate. if appropriate. In determining In determining whether whether such such adjustment adjustment is appropriate, is appropriate, the Company the Company will consider will consider the actual the actual average average number number of hours of hours workedworked per month per month duringduring the preceding the preceding six (6) six month (6) month period.period. Any hours Any hours workedworked which which are paid areatpaid the overtime at the overtime rate shall ratenot shall benot be counted counted in computing in computing the average the average number number of hours of hours worked. worked.

197 197

CUSTOMER INFORMATION SERVICES

4. For employees, who are hired on or after January 1, 1981, and who work as regular part-time employees, payments to a regular parttime employee for sickness benefits, accident benefits, or death benefits under the “SNET Pension Plan” and “Sickness and Accident Benefit Plan”, vacations, holidays, anticipated illness leave, sickness absence (not under the “Sickness and Accident Benefit Plan”), or termination allowance (or its equivalent) shall be pro-rated based on the relationship of the individual part-time employee’s “part-time equivalent work week” to the normal work week of a comparable full-time employee in the same job title, classification and work group. A part-time employee shall not be paid for absence due to sickness (not under the “Sickness and Accident Benefit Plan”) unless such absence due to sickness occurs on a day of the week on which the employee is normally scheduled to work. Regular employees who are on the active payroll of the Company as of December 31, 1980, and continuously thereafter, and who work part-time on or after January 1, 1981 shall thereafter continue, during the current term of employment, to receive payments for the benefits and other items, except holidays, listed above on the same basis as was applicable to a part-time employee on December 31, 1980. (For holiday pay treatment see Departmental Section 4.) 5. Employees who are hired on or after January 1, 1981, and prior to April 1, 1995, and who work as part-time employees shall, if otherwise eligible to participate under the terms of such plans, be eligible for coverage under the Medical Plan, Dental Plan, and Vision Plan, as follows: (a) Employees whose part-time equivalent work week classification is sixteen (16) hours or less shall be eligible by enrollment and payment of 100% of the premiums for such coverage; (b) Employees whose part-time equivalent work week classification is seventeen (17) through twenty-four (24) hours shall be eligible by enrollment and payment of 50% of the premiums for such coverage; (c) Employees whose part-time equivalent work week classification is twenty-five (25) or more hours shall be eligible for such coverage on the same basis as a regular full-time employee; (d) Regular employees who are on the active payroll of the Company as of December 31, 1980, and continuously thereafter shall continue to be eligible for such coverage on the same basis as a regular full-time employee regardless of classification.

198

CUSTOMER INFORMATION SERVICES

6. Effective 6. Effective March 31, March 1995,31, employees 1995, employees hired or hired re-hired or re-hired on or after on or after that datethat whodate work who part-time work part-time and lessand thanless 30 hours than 30 per hours weekper willweek be will be eligible for eligible a percentage for a percentage of the Company of the Company contribution contribution for full time for full time employees employees hired or hired rehired oron rehired or after on March or after31, March 1995.31,The 1995. amount The of amount of the Company the Company contribution contribution will vary will based varyonbased actualonhours, actualand hours, and calculated calculated on a retrospective on a retrospective basis using basis a six using month's a six month's average average during a during a calendarcalendar year. For year. individuals For individuals on an approved, on an approved, unpaid Leave unpaidofLeave of AbsenceAbsence (L.O.A.) (L.O.A.) the contribution the contribution level willlevel be determined will be determined based onbased the on the six (6) months six (6) worked months prior worked to the prior effective to the effective date of the date L.O.A. of theThe L.O.A. The Company Company contribution contribution will be towards will be towards the cost the of individual cost of individual coveragecoverage for for medical,medical, dental, and dental, vision and benefits. vision benefits. Individuals Individuals will be offered will bethe offered the opportunity opportunity to purchase to purchase coveragecoverage for eligible forClass eligible I dependents Class I dependents at at group rates. group rates. Regular Regular Part-Time Part-Time Percentage Percentage * of Company * of Company Contribution Contribution Equivalent Equivalent towards towards Individual Individual Work Week Work Week Coverage Coverage for Full Time Regular Employees for Full Time Regular Employees 24 - 29 hours 75% 24 - 29 hours 75% 50% 17 - 23 17 - 23 50% 25% 9 - 16 9 - 16 25% 0% 8 or less8 or less 0% * In 1997, percentages will be prorated each hour between * In 1997, percentages will be prorated for each for hour between 8 and 308 and 30 7. Effective the Company willthe amend the SNET 7. Effective January January 1, 2002, 1, the2002, Company will amend SNET Active Bargaining Unit Employee Health Planincludes (which includes Active Bargaining Unit Employee Health Plan (which medical,medical, HMO,and dental and vision benefits) to that provide that allpart-time regular part-time HMO, dental vision benefits) to provide all regular bargained-for employees who were oron rehired on January or after January 1, bargained-for employees who were hired or hired rehired or after 1, 1981 shall the receive the following level of Company contributions 1981 shall receive following level of Company contributions toward toward cost of employee anddependent eligible dependent coverage, the cost the of employee and eligible coverage, based onbased the on the employee’s normal scheduled work asbelow: shown below: employee’s normal scheduled work hours ashours shown Normal Scheduled Weekly Scheduled Normal Weekly Work Hours Work Hours 25 or more hours 25 or more hours per weekper week 17 through hours 17 through 24 hours24 per weekper week 16hours or less hours 16 or less per weekper week

Company Contributions Company Contributions Employee TowardsTowards Employee & Eligible& Eligible Dependent Health Coverage* Dependent Health Coverage* 100% 100% 50% 50% 0% 0%

* Employee the remaining cost of coverage, HMO premiums * Employee pays thepays remaining cost of coverage, includingincluding all HMO all premiums that the exceed theMedical SNET Medical Plan costs. that exceed SNET Plan costs.

199

199

CUSTOMER INFORMATION SERVICES

8. Regular part-time employees, regardless of classification, shall be eligible for Excused Work Days on a pro rata basis based upon the ratio of any such part-time employee’s equivalent work week to the normal work week of a comparable full-time employee. 1.05

Term Employee One hired for a specific project or a limited period with the definite understanding that his/her employment will terminate or be converted to Regular Employee status upon the completion of the project or at the end of the period, and whose employment is expected to continue for more than one (1) year but, unless mutually agreed to by the Company and the Union, not longer than thirty-six (36) months as a Term Employee. Term Employees shall be excluded from the provisions of Article X of this Agreement. If a Term Employee attains 36 months of service, the employee shall either be work completed or converted to a Regular Employee at the Company’s discretion.

1.06

Session That part of a day that a full-time employee is scheduled to work will be divided into two equal parts regardless of when the meal period is scheduled. [Part-time employees scheduled to work eight (8) hours per day are included.]

1.07

Immediate Family The following relationships to the employee constitute the immediate family: Father Mother Husband Wife Sister

Brother Child Father-In-Law Mother-In-Law Grandmother

Grandfather Step Grandparents Grandchildren Step Grandchildren Step-parents Step-children Step brothers & sisters

Legally Recognized Partner* Legally Recognized Partner’s - Father - Mother - Child * “Legally Recognized Partner” shall mean any individual: (1) who is a Registered Domestic Partner, or (2) with whom an employee has entered into a same-gender relationship pursuant to and in accordance with state or local law, such as marriage, civil union or other legally recognized arrangement that provides similar legal benefits, protections and responsibilities under state law to those afforded to a Spouse.

200

CUSTOMER INFORMATION SERVICES

An An individual individual whowho hashas a Spouse a Spouse shall shall notnot be be permitted permitted to designate to designate a Legally a Legally Recognized Recognized Partner. Partner. No No individual individual shall shall be be permitted permitted to designate to designate more more than than oneone Legally Legally Recognized Recognized Partner Partner during during thethe same same period period nornor shall shall anyany individual individual be be permitted permitted to designate to designate different different Legally Legally Recognized Recognized Partners Partners for for different different plans plans or programs or programs during during thethe same same period. period. 1.08 1.08Immediate Immediate Household Household A person A person whowho lives lives in the in the employee’s employee’s home home as one as one of the of the family family shall shall be be considered considered as aasmember a member of the of the employee’s employee’s immediate immediate household. household. 1.09 1.09NetNet Credited Credited Service Service (a) (a) Where Where thethe term term “Net“Net Credited Credited Service” Service” is used is used under under thethe Company’s Company’s Health, Health, Welfare Welfare andand Retirement Retirement (“Pension”) (“Pension”) Plans Plans or for or for thethe establishment establishment of an of an employee’s employee’s “Seniority” “Seniority” under under thisthis collective collective bargaining bargaining agreement, agreement, NetNet Credited Credited Service Service is the is the period period of of continuous continuous service service from from thethe date date on which on which an an employee’s employee’s latest latest employment employment as aasregular, a regular, term term or temporary or temporary employee employee started. started. (b) (b) Where Where there there hashas been been a break a break in service in service a Net a Net Credited Credited Service Service Date Date willwill be be established established under under thethe following following “bridging-of-breaks-in“bridging-of-breaks-inservice” service” provisions provisions to recognize to recognize all periods all periods of previous of previous service service determined determined to be to be eligible eligible for for recognition recognition in accordance in accordance withwith thethe terms terms of the of the SNET SNET Pension Pension Plan Plan andand thethe Mandatory Mandatory Portability Portability Agreement Agreement (“previous (“previous service”): service”): (1) (1) for for pension pension purposes purposes only: only: previous service shall credited previous service shall be be credited immediately upon re-employment a regular, term or temporary immediately upon re-employment as aasregular, term or temporary employee; employee; or or all other non-pension purposes: previous service shall (2) (2) for for all other non-pension purposes: previous service shall be be credited to re-employed employees as follows: credited to re-employed employees as follows: a regular employee service of the Company (a) (a)if a ifregular employee whowho left left thethe service of the Company is is subsequently re-employed within months a regular subsequently re-employed within six six (6) (6) months as aasregular employee, previous service shall be credited immediately; employee, previous service shall be credited immediately; or or a regular employee service of the Company (b) (b)if a ifregular employee whowho left left thethe service of the Company as aas a result a layoff is subsequently re-employed a regular employee result of aoflayoff is subsequently re-employed as aasregular employee within periods outlined “recall rights” under Article within thethe timetime periods outlined for for “recall rights” under Article X, X, previous service to six months of service credit previous service andand up up to six (6) (6) months of service credit for for thethe period of layoff shall be credited immediately; period of layoff shall be credited immediately; or or a regular employee service of the Company (c) (c)if a ifregular employee whowho left left thethe service of the Company re-employed a regular employee or before andand waswas re-employed as aasregular employee on on or before 12/31/1999, a regular employee been 12/31/1999, or ifora ifregular employee whowho hadhad been laidlaid off off waswas subsequently re-employed a regular employee after subsequently re-employed as aasregular employee after thethe timetime periods outlined “recall rights” in Article X, but or before periods outlined for for “recall rights” in Article X, but on on or before 12/31/1999, previous service shall be credited upon 12/31/1999, previous service shall be credited upon thethe employee’s completion of four years of continuous regular employee’s completion of four (4) (4) years of continuous regular and/or temporary employment; and/or temporary employment; or or

201201

CUSTOMER INFORMATION SERVICES (d) if a regular employee who left the service of the Company and was reemployed as a regular employee on or after 1/1/2000, or if a regular employee who had been laid off was subsequently re-employed as a regular employee after the time periods outlined for “recall rights” in Article X and on or after 1/1/2000, previous service shall be credited upon the employee’s completion of five (5) years of continuous regular and/or temporary employment. (c.) Where an employee’s Net Credited Service Date is used to determine seniority for such events as vacation selection, transfers, work schedules or trick schedules, and there are two or more employees with the same Net Credited Service Date, the selection will be made by an automated system, if available. In cases where an automated system is not available and for surplus, layoff or lateral force rearrangement events, a lottery-like drawing will be conducted witnessed by a Union officer. Tie-breakers will be conducted for each individual event. 1.10

Trial Period The first six (6) months of an employee’s service shall be considered as a trial period in order that the employee’s qualification as to workmanship, character and personal conduct can be determined. When a case warrants an extension of the trial period the employee and the union shall be notified of such action. Individuals shall be released at any time during the trial period if found to be lacking in the proper qualifications.

2.0

SCHEDULING OF HOURS

2.01

General The Customer Information Services philosophy emphasizes equality among all employees and the shared sense of belonging to a successful operation in which everyone has common needs and goals. A collaborative approach will be used in the scheduling of hours. Except in abnormal weeks, the Company shall post a schedule no later than 11 A.M. on Thursdays of each week, showing the tours assigned to each employee for the following week.

2.02

Basic Work Week A. A basic work week shall consist of any forty (40) hours from Sunday through Saturday for full time employees. B. A normal tour of duty shall be no longer than eight (8) hours in length. C. A differential of 10% shall only be applicable to the hours worked after 6:00 P.M. or ending before 7:00 A.M. There shall be no application of differentials in the calculation of overtime compensation.

202

CUSTOMER INFORMATION SERVICES 2.03 2.03 ToursTours A. Tours A. Tours of dutyofare duty theare hours the hours scheduled scheduled for an for employee an employee to work, to which work, which are normally are normally divideddivided into two into (2)two sessions. (2) sessions. B. Tours B. Tours will bewill assigned, be assigned, subjectsubject to the requirements to the requirements of the of business, the business, trainingtraining needs,needs, specialspecial assignments, assignments, and byand the by services the services employees employees are trained are trained to provide. to provide. They are They assigned are assigned by seniority by seniority and preference and preference of hours. of hours. C. Employees C. Employees will complete will complete preference preference cards and cards indicate and indicate their choices. their choices. Choices Choices may bemay different be different for Sundays, for Sundays, Holidays, Holidays, Weekdays Weekdays and and Saturdays. Saturdays. Cards Cards will bewill completed be completed by employees by employees when they whenhave they have finished finished their training. their training. D. Changes D. Changes to preference to preference cards may cardsbemay made be by made the by employee the employee by by completing completing a new acard newand card submitting and submitting it before it before Monday Monday noon of noon the of the week of week the of hours the hours postingposting for thefor following the following week’sweek’s schedule. schedule. E. Changes E. Changes of hours of hours and days andoff days between off between employees employees will bewill allowed be allowed as as long aslong these as changes these changes do notdo adversely not adversely affect service affect service or incur or incur additional additional costs to costs the Company. to the Company. F. Employee F. Employee seniority seniority is determined is determined by theirbynet their credited net credited serviceservice date. date. G. All-night G. All-night employees employees are those are employees those employees who are who regularly are regularly assigned assigned to worktoexclusively, work exclusively, or oneor who oneiswho assigned is assigned to worktoatwork leastatthree, least three, all- allnight tours nighteach toursweek. each week. 2.04 2.04 Tour Limitations Tour Limitations A. Tours A. Tours of 8-hour of 8-hour duration duration will have willahave mealaperiod meal period of not of less notthan lessonethan onehalf (1/2) halfhour. (1/2) hour. B. Tours B. Tours endingending between between 12 midnight 12 midnight and 7:00 andA.M. 7:00will A.M. notwill have notahave meala meal periodperiod longerlonger than one-half than one-half (1/2) hour (1/2)unless hour unless acceptable acceptable to the to the employee employee involved. involved. C. NoC. more No than morethirteen than thirteen (13) hours (13) hours shall elapse shall elapse from the from beginning the beginning of of the tour thetotour the end to the ofend the tour. of the tour. D. Tours D. Tours commencing commencing beforebefore 7 A.M.7shall A.M.not shall benot scheduled be scheduled unlessunless acceptable acceptable to the employee to the employee concerned. concerned. E. NoE.less Nothan lesseight than(8) eight hours (8) shall hourselapse shall elapse from the from end the ofend oneof tour onetotour to the beginning the beginning of the of next thetour nextunless tour unless acceptable acceptable to the employee to the employee involved. involved. F. Meal F. periods Meal periods shall not shall benot scheduled be scheduled prior toprior 11 A.M. to 11(except A.M. (except all-night all-night tours) tours) unlessunless acceptable acceptable to the to employee. the employee. G. NoG. meal Noperiod meal period shall be shall scheduled be scheduled less than lesstwo than and two one-half and one-half (2 ½ ) (2 ½ ) hours hours or more or than morefive than (5)five hours (5) hours after the after start theofstart the of tour. the tour.

203 203

CUSTOMER INFORMATION SERVICES 2.05

Relief Periods A. Relief periods are fifteen (15) minutes of paid time for the purpose of relaxation. Each eight (8) hour tour will have two fifteen (15) minute relief periods. Employees are not allowed to leave Company property while on relief period. B. During an eight (8) hour tour, no part of a relief period shall be less than one hour from the beginning or the end of a session. NOTE: Sessions for the purpose of assigning hours only are defined as the hours worked before and after a meal period.

(C)

3.0

COMPENSATION SYSTEM

3.01

General The compensation system in Customer Information Services will recognize certain critical elements including the mission and philosophy, the necessity that Customer Information Services be profitable, and the principle of risk and reward.

3.02

Base Compensation 1. The basic wage schedules and basic wage rates, respectively, set forth in the 2009 Labor Agreements, with the exception of Appendix F, shall be superseded on the effective dates of August 11, 2013, August 10, 2014, and August 9, 2015 as follows: o A ratification bonus of $350 will be paid as soon as practicable if the contract is ratified by June 3, 2013. If the contract is not ratified by June 3, 2013, then, notwithstanding any other provision herein, there shall be no ratification bonus. A ratification bonus, if applicable, will be paid only to employees on the payroll as of the date of ratification as soon as practicable after ratification. o 5.00% increase to base wage effective 6/16/2013. The wage schedules for each job title will be modified to reflect this increase, exponentialized with no change in the start rate. o 3.00% increase to base wages effective 8/10/2014. The wage schedules for each job title will be modified to reflect this increase, exponentialized with no change in the start rate. o 2.50% increase to base wages effective 8/9/2015. The wage schedules for each job title will be modified to reflect this increase, exponentialized with no change in the start rate.

204

CUSTOMER INFORMATION SERVICES 3.03 3.03PayPay DayDay Employees Employees shall shall be be paidpaid every every other other Friday Friday for for services services rendered rendered thethe previous previous twotwo (2) (2) weeks. weeks. When When a Company a Company recognized recognized holiday holiday fallsfalls on on a a Friday, Friday, employees employees shall shall be be paidpaid on on thethe previous previous Thursday. Thursday. 3.04 3.04Overtime Overtime Compensation Compensation (N) (N)

(NOTE: (NOTE: Overtime Overtime willwill be be recorded recorded andand compensated compensated in one in one minute minute increments increments upon upon thethe implementation implementation of payroll of payroll system system changes changes necessary necessary to effect to effect one-minute one-minute timetime recording recording practices. practices. These These changes changes willwill be be implemented implemented no no earlier earlier than than January, January, 2015.) 2015.) Employees Employees working working in excess in excess of forty of forty (40)(40) hours hours perper week week willwill receive receive payment payment at the at the raterate of time of time andand one-half one-half for for all overtime all overtime hours hours worked. worked. Personal Personal timetime off off withwith paypay or vacation or vacation days days shall shall be be considered considered hours hours worked worked for for purposes purposes of computing of computing overtime. overtime. SickSick days days andand all nonall nonworked, worked, non-paid non-paid timetime willwill notnot be considered be considered as hours as hours worked worked when when computing computing overtime. overtime. Employees Employees maymay utilize utilize up to uptwo to two (2) (2) hours hours of of Company-offered Company-offered unpaid unpaid absence absence timetime (AX) (AX) without without reducing reducing anyany overtime overtime hours hours worked worked in that in that weekly weekly work work schedule. schedule.

3.05 3.05Start Start Rates Rates andand Progression Progression New New hires hires willwill be be paidpaid at the at the entry entry raterate specified specified in the in the Wage Wage Progression Progression Schedules Schedules in Appendix in Appendix D; however, D; however, an an applicant applicant withwith advanced advanced education education or previous or previous experience, experience, either either of which of which would would be be helpful helpful in the in the occupation occupation for for which which theythey areare engaged, engaged, maymay be be paidpaid a higher a higher starting starting rate. rate. At the At the steps steps indicated indicated on on thethe Wage Wage Progression Progression Schedules, Schedules, thethe Company Company shall shall increase increase thethe rates rates of pay of pay of Customer of Customer Information Information Services Services employees employees whowho progressively progressively acquire acquire additional additional job job knowledge knowledge andand demonstrate demonstrate improved improved ability ability to perform to perform work work untiluntil thethe maximum maximum for for thethe occupation occupation is attained. is attained. TheThe wage wage increases increases indicated indicated in the in the wage wage Progression Progression Schedules Schedules shall shall notnot be automatic, be automatic, butbut thethe Company Company shall shall givegive consideration consideration at the at the specified specified periods periods as to aswhether to whether or not or not employees employees have have merited merited increases. increases. Employees Employees who, who, in the in the judgment judgment of the of the Company, Company, have have demonstrated demonstrated progress progress in customer in customer service service skills, skills, average average work work timetime andand attendance attendance willwill be be considered considered for for a merit a merit increase. increase. TheThe nextnext consideration consideration period period willwill be be in accordance in accordance withwith thethe steps steps indicated indicated in the in the Wage Wage Progression Progression Schedules. Schedules. Employees Employees whowho demonstrate demonstrate unusual unusual andand outstanding outstanding progress progress in their in their occupation occupation maymay receive receive an an increase increase earlier earlier than than indicated indicated in the in the schedule schedule or in oran in an amount amount larger larger than than indicated, indicated, or both. or both. In such In such cases, cases, thethe length length of the of the nextnext consideration consideration period period shall shall be be thethe period period indicated indicated in the in the schedule schedule for for thethe newnew wage wage level. level. When When a continuous a continuous period period of absence of absence results results from from a sickness a sickness or accident, or accident, leave leave of absence of absence or temporary or temporary layoff, layoff, thethe consideration consideration period period shall shall be be extended extended by the by the length length of the of the absence. absence. In such In such cases, cases, thethe extended extended period period shall shall be be shortened shortened if the if the improvement improvement in job in job performance performance by the by the employee employee hashas been been greater greater than than usual usual during during thatthat period. period.

205205

CUSTOMER INFORMATION SERVICES

When an employee’s performance or conduct does not warrant giving an increase in accordance with the consideration period indicated in the schedule, the increase shall be withheld and the employee shall be informed in advance of the reasons therefore. The increase shall be given as soon as the employee has adequately demonstrated consistently satisfactory improvement. 3.06

Bi-Lingual Differential Employees on the title of Customer Information Specialist – Bi-Lingual will receive a fixed differential in the amount of five dollars ($5.00) per day.

3.07

Performing Support Functions The Company may, if business needs require, designate a qualified bargaining unit employee to perform support functions such as distributing work, coordinating work activities and carrying out administrative duties in addition to their normal work functions and work schedules. The assignment will be made on a rotational basis by seniority from those employees who volunteer and whom the Company determines are qualified and available for such assignment. Employees will be assigned for no less than one full session. In no event shall such assigned employee have any involvement in discipline, progression increases, performance evaluations or making judgments regarding other employees’ performance, nor shall such assigned employee have access to personnel folders, payroll records or other personnel-related documents or reports. An employee so temporarily assigned will receive a special compensation payment of seven dollars and fifty cents ($7.50) per session.

3.08

Peer Training The Company may, if business needs require, designate a qualified bargaining unit employee to assist in or conduct formal classroom training or provide other special training conducted apart from normal working activities. An employee so designated may also, if possible, continue to perform their usual work functions during such assignments. Management will assign employees to be Peer Trainers from a list of solicited volunteers whom the Company determines are qualified based on job knowledge within a specific skill set and who are available for such assignment. In no event shall such employees assigned as Peer Trainers have any involvement in discipline, progression increases, or performance evaluations or making judgments regarding other employees’ performance, nor shall such assigned employees have access to personnel folders, payroll records or other personnel-related documents or reports. An employee assigned as a Peer Trainer will receive a special compensation payment of no more than a total of seven dollars and fifty cents ($7.50) per session.

206

CUSTOMER INFORMATION SERVICES

(C)

3.09

Service 3.09 Service Assistant Assistant Aide Differential Aide Differential A sevenAdollar sevenand dollar fiftyand cents fifty($7.50) cents ($7.50) differential differential shall beshall paid be for paid eachfor session each session to to all employees all employees performing performing this function this function (including (including present present SA/SAASA/SAA – CIS – CIS jobholders). jobholders).

3.10

Service 3.10 Service Termination Termination Payments Payments

(C) (a)

- The Company shall give twogive two Services (a) Services Terminated Terminated by the Company by the Company - The Company shall weeks notice wages lieu ofinnotice regular or part-time employees with weeksornotice or inwages lieu oftonotice to full regular full or part-time employees with more than sixthan months of seniority service,service, whose services are to beare terminated more six months of seniority whose services to be terminated only in those whichinthe employee is terminated for unsatisfactory work work only incases thoseincases which the employee is terminated for unsatisfactory or minorormisdemeanor subsequent to the trial period. Wages in lieu ofinnotice minor misdemeanor subsequent to the trial period. Wages lieu of notice shall beshall paid be as paid follows: as follows: (1) Two if less onethan week’s givenisbygiven the by the (1)weeks’ Two pay weeks’ paythan if less one notice week’sisnotice Company. Company. (2) One if one lessbut than twothan weeks’ (2)week’s One pay week’s payweek if onebut week less two notice weeks’isnotice is by the Company. given bygiven the Company.

(b) Wages lieu of unused paid if services are (b) Wages in lieu ofinunused accruedaccrued vacationvacation shall beshall paid be if services are terminated to a vacation assignment only incases thoseincases whichinwages in terminated prior to aprior vacation assignment only in those whichinwages lieu of notices are not and inthe which the employee is terminated for lieu of notices are not paid andpaid in which employee is terminated for unsatisfactory minor misdemeanor subsequent to the trial period. unsatisfactory work or work minorormisdemeanor subsequent to the trial period. If an If an employee is for eligible either inwages lieu ofornotice or inwages lieu of vacation, employee is eligible eitherforwages lieu ofinnotice wages lieu ofinvacation, theamount larger amount paid. Payment for unused the larger shall beshall paid.be Payment for unused accruedaccrued vacationvacation will be will be computed based on the chart below. To determine the number of “accrued” computed based on the chart below. To determine the number of “accrued” current year vacation for employees who have completed six months current year vacation hours forhours employees who have completed at least at sixleast months of service are to eligible to be paidof, in see lieu the of, see the following of service and whoand arewho eligible be paid in lieu following chart: chart: Month Month AnnualVacation Eligible Vacation Annual Eligible Hours Hours EmployeeEmployee (See eligibility above forabove number eligibleofweeks) (See eligibility for of number eligible weeks) Days Days 25 Days or 10 Days 10 15 Days 15 20 Days 20 Days 25 Days or Leaves Leaves5 Days 5 Days or or or or or or or5 Weeks 5 Weeks CompanyCompany or (200 Hours) or 1 Week 1 Week or 2 Weeks 2 Weeks 3 Weeks 3 Weeks 4 Weeks 4 Weeks (200 Hours) (40(80 (80(120 (120(160 (160 (40 Hours) Hours) Hours) Hours) Hours) Hours) Hours) Hours) (Credited(Credited Number of "Earned" Current Year Vacation Months) Months) Number of "Earned" Current Year Vacation Hours Hours 3 7 7 10 10 13 13 17 17 Jan. (1) Jan. (1) 3 7 13 13 20 20 27 27 33 33 Feb. (2) Feb. (2) 7 10 20 20 30 30 40 40 50 50 Mar. (3) Mar. (3) 10 13 27 27 40 40 53 53 67 67 Apr. (4) Apr. (4) 13 17 33 33 50 50 67 67 83 83 May (5) May (5) 17 20 40 40 60 60 80 80 100 100 Jun. (6) Jun. (6) 20 23 47 47 70 70 93 93 117 117 Jul. (7) Jul. (7) 23 27 53 53 80 80107 107 133 133 Aug. (8) Aug. (8) 27 30 60 60 90 90120 120 150 150 Sep. (9) Sep. (9) 30 33 67 67100 100133 133 167 167 Oct. (10) Oct. (10) 33 37 73 73110 110147 147 183 183 Nov. (11)Nov. (11) 37 40 80 80120 120160 160 200 200 Dec. (12)Dec. (12) 40

207

207

CUSTOMER INFORMATION SERVICES (c) Services Terminated by Employees - Regular full or part-time employees with more than six months of seniority service are expected to give two weeks’ notice when voluntarily terminating service with the Company. Employees who resign after two weeks’ notice shall receive wages in lieu of unused accrued vacation based on the chart above. (d) If an employee dies, is laid off, or exits the business with voluntary separation payments due to a surplus before receiving his/her unused vacation for the vacation year, payment in lieu of vacation will be made for all unused vacation time to the employee or employee’s estate in the event of death. (e) If an employee retires and exits the business before receiving his/her unused vacation for the vacation year, payment in lieu of vacation will be made for all unused vacation time at the time of the employee’s retirement. (f) An employee leaving the Company for reasons other than specified in this Article shall receive payment in lieu of any unused portion of the vacation for which such employee is eligible based on the accrual schedule in Article 3.10 (b).

4.0

HOLIDAYS Customer Information Services employees will have paid holiday treatment as follows:

4.01

Company-Recognized Holidays The Company recognizes the following holidays which are to be observed on the day so designated by the Federal Government: New Year’s Day Presidents Day Good Friday Memorial Day Independence Day

Labor Day Columbus Day Thanksgiving Day DayAfter Thanksgiving Christmas Day

4.02

On Saturday When a Company-recognized holiday falls on a Saturday, holiday treatment shall be accorded those employees who are scheduled to work on either the designated holiday or the recognized holiday but an employee will not receive holiday treatment for both days.

4.03

On Sunday When a Company recognized holiday falls on a Sunday, the following Monday shall be considered as the Holiday.

4.04

Holiday Pay Treatment Employees who work on a Company-Recognized Holiday shall be paid at the rate of one and one half times their normal rate for the hours worked in addition to the normal day’s pay for the holiday.

208

CUSTOMER INFORMATION SERVICES

5.0 5.0 VACATIONS VACATIONS 5.01 5.01 Customer Customer Information Information Services Services employees employees will receive will receive vacation vacation as as follows: follows: A. Eligibility A. Eligibility – A vacation with normal pay (basic – A vacation with normal pay (basic weeklyweekly wage wage rate rate including anydifferential) fixed differential) shall be given annually to regular each regular including any fixed shall be given annually to each andemployee term employee in accordance with the following allowances: and term in accordance with the following allowances: 1. calendar One calendar after completion of six months of continuous 1. One week*week* after completion of six months of continuous seniority service. seniority service. 2. calendar Two calendar weeks* after completion of twelve months of 2. Two weeks* after completion of twelve months of continuous seniority service, provided if terms of employment continuous seniority service, provided that if that terms of employment of six months and twelve months arecompleted both completed the same of six months and twelve months are both in the in same calendar year,two onlyweeks two weeks of vacation be granted, with the calendar year, only of vacation will bewill granted, with the second week to be taken after completion of twelve months of second week to be taken after completion of twelve months of continuous service. Theweek first may weekbe may be taken anyafter time after continuous service. The first taken any time completion of six months of continuous service. completion of six months of continuous service. 3. Three calendar the calendar in which 3. Three calendar weeksweeks duringduring the calendar year inyear which sevenseven net credited are completed, and during years years of net of credited serviceservice are completed, and during each each subsequent calendar year,the until theinyear in which of subsequent calendar year, until year which fifteenfifteen years years of are completed. serviceservice are completed. 4. calendar Four calendar the calendar in which 4. Four weeksweeks duringduring the calendar year inyear which fifteenfifteen net credited are completed, and during years years of net of credited serviceservice are completed, and during each each subsequent calendar year,the until theinyear in which twenty-five subsequent calendar year, until year which twenty-five of service are completed. years years of service are completed. 5. calendar Five calendar the calendar in which twenty-five 5. Five weeksweeks duringduring the calendar year inyear which twenty-five net credited are completed, and during years years of net of credited serviceservice are completed, and during each each subsequent calendar subsequent calendar year. year. *If an employee becomes for a vacation week under *If an employee becomes eligibleeligible for a vacation week under (1) or (1) or (2) above, on orDecember after December 1,vacation such vacation weekbe may be (2) above, on or after 1, such week may the following calendar year, provided it is completed taken taken in the in following calendar year, provided it is completed prior prior to March andtoprior the taking the current to March 1, and1,prior the to taking of anyofofany the of current year’syear’s vacation. vacation. In Calendar or–Less – Generally, employees are required to B. In B. Calendar WeeksWeeks or Less Generally, employees are required to take vacations in calendar circumstances take vacations in calendar weeks.weeks. UnderUnder specialspecial circumstances full- fulltime employees shall be allowed take vacations, to work time employees shall be allowed to taketovacations, subjectsubject to work requirements, in periods lessathan a calendar week or to start requirements, in periods of lessofthan calendar week or to start vacations otheratthan theofend the scheduled work week. In such vacations other than the at end the of scheduled work week. In such the allowance the number ofdays workindays the employee’s cases,cases, the allowance is the is number of work the in employee’s work (usually week (usually five) for calendar each calendar week of vacation. normalnormal work week five) for each week of vacation.

209 209

CUSTOMER INFORMATION SERVICES

C. No deduction shall be made from the vacation allowance because of time off during the current year for any of the following reasons: Leave of absence, time off by permission, temporary layoff, or absence due to accident or sickness provided that the remaining vacation allowance is taken by the end of the first full calendar week of May of the following year. D. A Company-recognized Holiday shall not be classed as a day of vacation when: 1. Such holiday occurs during an employee’s schedule for a calendar week which is taken as vacation. 2. A vacation period less than a calendar week is adjacent to such holiday within an employee’s work schedule for that week. E. Sickness or Accident Absence 1. During Vacation Period – if an employee becomes incapacitated by reason of sickness or accident during a vacation, no extra vacation period will be allowed. 2. Immediately Prior to Vacation – when an employee is absent on account of sickness or accident on the last scheduled working day prior to the vacation assignment, the employee shall be given a vacation after recovery, subject to work requirements. Such rescheduling shall be in the calendar year. However, when such scheduled vacation of one week or more is in November or December and it is not possible to reschedule the vacation in the current year because of disability continuing to the end of the year, the unused vacation may be rescheduled in the first two months of the following calendar year. In such rescheduling, the employee loses seniority in the assignment of the new vacation period. F. Accumulating – employees shall not be permitted to omit a vacation in one year for the purpose of having additional vacation allowance in a succeeding year, except as provided in paragraphs (g) and (h). G. Day-At-A-Time – Employees who are eligible for two weeks or more of vacation may use two weeks to be taken on a day-at-a-time basis. Eligible employees may designate two weeks in the current year or through the first full calendar week of May of the following year as the reserved week for day-at-a-time. Single vacation days prior to the reserved week may be granted to employees on the basis of the earliest request, subject to work requirements, as determined by the supervisor. The full week or portions of the week that have not been used on a dayat-a-time basis by the time the reserved week occurs must be taken during the reserved week as scheduled.

210

CUSTOMER INFORMATION SERVICES

H. Vacation H. Vacation Carry-Over Carry-Over – Employees are eligible (2) or more – Employees who arewho eligible for two for (2) two or more weeks of vacation in any calendar year may schedule in the following weeks of vacation in any calendar year may schedule in the following calendar by full weeks(s), partvacation of the vacation forthey which calendar year, byyear, full weeks(s), a part ofa the for which arethey are in the current calendar year, subject to the following eligible eligible in the current calendar year, subject to the following terms: terms: 1. case In noshall caseanshall an eligible employee schedule less than one week 1. In no eligible employee schedule less than one week of vacation in any calendar of vacation in any calendar year. year. Anyorweek or of weeks of vacation over” from one calendar 2. Any2.week weeks vacation “carried“carried over” from one calendar year nextbemust be scheduled andno taken later year into theinto nextthe must scheduled and taken laterno than thethan the full calendar of the year intothe which theorweek or first fullfirst calendar week ofweek May of of May the year into which week weeks are carried weeks are carried over. over. For all of weeks of vacation over” from one calendar year into 3. For3. all weeks vacation “carried“carried over” from one calendar year into theatnext, a like number of of weeks of vacation for the calendar the next, leastata least like number of weeks vacation for the calendar year intothe which the “carry-over” is shifted must be scheduled year into which “carry-over” is shifted must also bealso scheduled andno taken later full calendar and taken laterno than thethan firstthe fullfirst calendar week ofweek May of of May the of the same year. same year. I. Saturday Off/Sunday Off Before After Vacation – Whenever I. Saturday Off/Sunday Off Before or AfterorVacation – Whenever work work requirements the Company will attempt to accommodate, requirements permit, permit, the Company will attempt to accommodate, on a on a first first come, first served basis, individual requests to be scheduled first come, served basis, individual requests to be scheduled off on off on the Saturday before the Sunday following a scheduled fullofweek of the Saturday before and theand Sunday following a scheduled full week vacation consistent with preference hours scheduling requirements. vacation consistent with preference of hoursofscheduling requirements. st J. Scheduling of vacations willby begin by November J. Scheduling of vacations will begin November 1st, and1will , and be will be completed completed by December by December 30th. 30th.

6.0

6.0 PERSONAL PERSONAL ABSENCE ABSENCE

Absenteeism Absenteeism and tardiness and tardiness affect the affect commitment the commitment to Customer to Customer Information Information Services Services and places and places an unnecessary an unnecessary burden burden on fellow onteam fellowmembers. team members. Accordingly, Accordingly, programs programs will be implemented will be implemented to encourage to encourage attendance attendance and and discourage discourage absenteeism absenteeism and tardiness. and tardiness. 6.01

6.01 Short Period Short Period Sickness Sickness A. General A. General – A supervisor – A supervisor shall beshall notified be notified of absence of absence due to sickness due to sickness no laterno than later thethan startthe of start the day’s of thescheduled day’s scheduled work time work whenever time whenever possible. possible. B. A regular B. A regular or termor fullterm timefull or time part-time or part-time employee employee of Customer of Customer Information Information Services Services shall receive shall receive normal normal pay for pay shortforperiods short periods of time of time off dutyoff occasioned duty occasioned by personal by personal sickness sickness as indicated as indicated below: below: During During the firstthe year first of year net credited of net credited serviceservice (NCS): (NCS): None None

211

211

CUSTOMER INFORMATION SERVICES

After one year of NCS: Up to five (5) working days during each service year; provided that payment to eligible employees for each incidence of absence will begin after one day of absence for employees with more than one (1) year and less than five (5) years of NCS; and on the first day of absence for employees with five years or more NCS. Part-time employees who are absent will be paid only for the time scheduled to work on that day. C. A Company-recognized holiday is treated as a day of sickness when: 1. The holiday falls on a scheduled working day on which the employee is required to work and is absent because of sickness on that day. 2. The holiday falls on a scheduled working day on which the employee is not required to work and is absent because of sickness on the entire afternoon or session of the scheduled working day preceding and the entire morning or session of the scheduled working day following the holiday. 6.02

Benefits Customer Information Services employees are eligible to participate in the Company’s Disability Benefits Plan as outlined in Appendix B, General, 6.02 of the Basic Contract.

7.0

EXPENSES A. Customer Information Services employees working away from the work location and returning on the same day will be expected to provide for or bring their own meals. 1. Employees who at the request of Customer Information Services must lodge away from home overnight outside Connecticut shall be entitled to the cost of lodging and transportation. They shall also be entitled to the cost of meals not to exceed forty-five ($45.00) dollars per day. 2. The employee must submit actual receipts for reimbursement. B. An employee who works any part of both sessions of a tour which has a meal period of two (2) hours or more between sessions shall be paid a transportation allowance of three ($3.00) dollars. C. When scheduled overtime work (W days) requires an employee to incur an expense for transportation for an extra trip, reimbursement shall be at the prevailing IRS allowable reimbursement rate to and from the reporting center and the employee’s home.

212

CUSTOMER INFORMATION SERVICES

8.0

8.0 EXCUSED EXCUSED ABSENCE ABSENCE

Customer Customer Information Information Services Services employees employees shall be shall afforded be afforded excused excused absence absence as as follows: follows: 8.01 8.01 General General Employees Employees shall make shall arrangements make arrangements with their withsupervisor their supervisor in connection in connection with allwith absences. all absences. 8.02 8.02 Excused Excused Work Work Days Days A. Each A. regular Each regular employee employee who has who at has leastatsix least (6) six months (6) months of net of credited net credited serviceservice on January on January 1 of a 1 calendar of a calendar year shall yearbe shall eligible be eligible for three for (3) three (3) Excused Excused Work Days Work with Dayspay with during pay during the year. the year. Employees Employees who dowho notdo not work on work their onpaid theirExcused paid Excused Work Day Workshall Daybe shall paidbefor paid thefor daythe asday if as if for a normal for a normal or standard or standard day worked day worked (excluding (excluding any wage any incentive wage incentive or or productivity productivity payments) payments) provided provided they are they onare theon active the active payrollpayroll of the of the Company Company on thaton Excused that Excused Work Day. Work Day. B. Employees B. Employees may utilize may utilize their Excused their Excused Work Days Work in Days a flexible in a flexible manner manner so as to sopermit as to permit them to them havetothe have ability the ability to taketotime takeofftime in minimum off in minimum one (1)one hour (1)intervals, hour intervals, due todue dependent to dependent care and care other and personal other personal needs.needs. Effective Effective January January 1, 2005, 1, 2005, the Company the Company will allow will aallow maximum a maximum of 2% of 2% the statewide of the statewide scheduled scheduled work force workto force utilize to utilize Excused Excused Work Work Days in Days suchinasuch manner. a manner. The Company The Company will allow will additional allow additional employees employees to taketoexcused take excused work time workintime a flexible in a flexible manner manner when when possible, possible, based based on theon business the business needs.needs. Such time Suchshould time should be be scheduled scheduled in advance, in advance, whenever whenever possible, possible, and will and precede will precede the the granting granting of unpaid of unpaid excused excused absence absence (AX). (AX). 8.03 8.03 Sickness Sickness in Family in Family A regular A regular full or part-time full or part-time employee employee absentabsent because because of emergency of emergency illnessillness in the employee’s in the employee’s immediate immediate household household shall be shall paidbefor paid thatfor part thatofpart a day of a day necessary necessary to secure to secure help for help thefor disabled the disabled person. person. An employee An employee who who elects elects to remain to remain off dutyofftoduty caretofor care thefor disabled the disabled personperson insteadinstead of of securing securing help shall helpnot shall receive not receive pay. (See pay. above (See above definition definition of “immediate of “immediate household”) household”) 8.04 8.04 DeathDeath in Family in Family A regular A regular full or part-time full or part-time employee employee absentabsent because because of death of in death the in the immediate immediate family family or immediate or immediate household household shall be shall paidbefor paid time forofftime dutyoff duty for three for (3) three days (3)related days related to funeral to funeral or memorial or memorial services. services. (See above (See above for for definition definition of “immediate of “immediate family”family” and “immediate and “immediate household”) household”)

213 213

CUSTOMER INFORMATION SERVICES

8.05 Death of Co-Worker or Member of Co-Worker’s Immediate Family or Immediate Household A. A regular full or part-time employee shall be excused from duty with pay when selected to act as a pallbearer for a deceased co-worker or a member of the immediate family or immediate household, or one who was closely associated in the business. Pay for such absence shall not exceed one-half (1/2) day. B. Conditions of work permitting, a reasonable number of other employees may be excused from duty with pay to attend the funeral of a co-worker, member of the immediate family or immediate household, or one who was closely associated in the business. Pay for such absence shall not exceed two hours. 8.06

Medical Examinations A. A regular full or part-time employee required by the Company to make a trip away from the home station during scheduled working hours for a medical examination or treatment in an accident or sickness case shall be paid for the necessary time off duty. B. A regular full or part-time employee required by the United States Government to report at a United States Veterans’ Hospital for a medical examination in connection with service disability shall be paid for the necessary time off duty.

8.07

Quarantine A regular full or part-time employee quarantined by health authorities because of a contagious disease shall be paid during the period of quarantine.

8.08

Court Witness Duty A regular full or part-time employee subpoenaed for court witness duty shall be paid for the necessary time off duty.

8.09

Principle in Court Action A regular full or part-time employee will be allowed the necessary time off duty to be a principal in a court action. Payment for such absence will be determined on an individual basis and will be granted to employees who have had little time off duty with pay because of sickness or excused absence within the last twelve months.

8.10

Jury Duty A regular full or part-time employee on jury duty shall be paid their normal basic pay during the absence. Employees are obligated to pay to the company all monies received as jury fees. An employee shall not be required to report for work any part of a day that the employee reports for jury duty.

214

CUSTOMER INFORMATION SERVICES

8.11 8.11 ArmedArmed ForcesForces Duty Duty A. Training A. Training and Emergency and Emergency Duty – Duty Time with difference in paybeshall be Time–off withoff difference in pay shall to regular employees are members of the National grantedgranted to regular employees who arewho members of the National Guard Guard or the Military Reserve of the Armed under the conditions or the Military Reserve of the Armed ForcesForces under the conditions specified Difference in paybeshall be on based the employee’s specified below. below. Difference in pay shall based the on employee’s basic including wage, including anydifferentials, fixed differentials, less military regularregular basic wage, any fixed less military pay pay any deductions required In thethat event an employee and anyand deductions required by law.byInlaw. the event anthat employee participates moreone than of the training to below, participates in moreinthan of one the training periodsperiods referredreferred to below, the aggregate pay treatment shall be applied moretwo than two the aggregate pay treatment shall not be not applied to moretothan in any one year. weeks weeks in any one year. 1. Annual Training – Employees are members 1. Annual MilitaryMilitary Training – Employees who arewho members of the of the National or the Military Reserve of the Armed National Guard Guard or the Military Reserve of the Armed ForcesForces and and are and called and expected to participate in annual are called expected to participate in annual militarymilitary trainingtraining be excused with difference in pay for a period not to exceed shall beshall excused with difference in pay for a period not to exceed two weeks in any one year. two weeks in any one year. 2. Voluntary Training – Employees are members 2. Voluntary Training PeriodsPeriods – Employees who arewho members of a of a component of the Armed and volunteer for annual reservereserve component of the Armed ForcesForces and volunteer for annual be excused with difference in pay militarymilitary training,training, shall beshall excused with difference in pay for a for a not to exceed two weeks in any one The year.reservist The reservist period period not to exceed two weeks in any one year. makeattempt every attempt to arrange for a training should should make every to arrange for a training period period at a at a time convenient to the Company. time convenient to the Company. 3. Special Training Courses – Employees are members 3. Special Training Courses – Employees who arewho members of the of the National or the Military Reserve of the Armed National Guard Guard or the Military Reserve of the Armed ForcesForces and and volunteer for specialized programs conducted at regular volunteer for specialized trainingtraining programs conducted at regular installations be granted the necessary serviceservice trainingtraining installations shall beshall granted the necessary time time off forpurposes such purposes as for called for valid underorders. valid orders. When an off for such as called under When an employee is excused such purposes of absence employee is excused for suchforpurposes a leaveaofleave absence covering theperiod, entire period, with difference in pay covering the entire with difference in pay for the for firstthe twofirst two be granted. The reservist makeattempt every attempt weeks,weeks, shall beshall granted. The reservist should should make every to arrange for a training at convenient a time convenient to arrange for a training period period at a time to the to the Company. Company. 4. Emergency – Employees are members of the National 4. Emergency Duty – Duty Employees who arewho members of the National or Military Reserve of the Armed are ordered out Guard Guard or Military Reserve of the Armed ForcesForces and areand ordered out for temporary emergency dutybeshall be excused with difference in for temporary emergency duty shall excused with difference in for periods to of a total of two weeks in any oneAbsence year. Absence pay forpay periods up to aup total two weeks in any one year. such notthe affect the eligibility these employees for for suchforduty willduty notwill affect eligibility of theseofemployees for treatment with respect to the training programs treatment with respect to the training programs outlinedoutlined above.above. B. Occasional B. Occasional Celebrations Celebrations – A regular – A regular full or part-time full or part-time employee employee required required to participate to participate in occasional in occasional celebrations celebrations such assuch parades as parades as as a member a member of an active of an military active military unit shall unitbeshall allowed be allowed the necessary the necessary time offtime duty,offbut duty, notbut to exceed not to exceed one dayone with day pay with onpay eachonoccasion. each occasion.

215

215

CUSTOMER INFORMATION SERVICES 8.12

Veterans’ Organization An employee shall not be paid for time off duty to attend conventions as a member of a veteran’s organization. A regular full or part-time employee shall be allowed the required time off duty, subject to work requirements to participate in special local celebrations or parades as a member of a veteran’s organization, but not to exceed one day with pay on such occasion.

8.13

Blood Donors A. An employee shall be allowed time off duty with pay to act as a volunteer blood donor: 1. To a member of the immediate family, other employees or members of their immediate family; 2. In cases of emergency at the request of a physician and other facilities are not available; B. All other cases shall be treated on their merits.

8.14

Leave of Absence - Other Excused Absence Without Pay Employees must refer to the SNET Leave of Absence Policy Summary Plan Description (“Leave of Absence SPD”) for the specific eligibility requirements that must be satisfied for each type of leave, the maximum duration of the leave, the amount of net credited service that will be granted for the period of the leave (if any), the continuation of benefit coverage provisions, and job reinstatement provisions (if any) that are associated with each type of leave, and any other specific terms and conditions of the leave. SNET leaves of absence that are covered by state or federal FMLA legislation will run concurrently with the FMLA leave. (a) Departmental Leave – A regular employee shall be allowed time off duty without pay to the extent that work requirements permit but not to exceed one month. In certain instances the period of such excused absence without pay may be extended beyond one month in which case the total period of absence shall be considered as a Leave of Absence under paragraph (b) or (c) below. (b) Non-Discretionary Leaves – A regular employee shall be allowed time off duty without pay for the following purposes, provided all requirements described in the Leave of Absence SPD have been met. (1)

Family Care Leaves: (a) Anticipated Disability, for an employee who provides medical certification of a condition for which medical treatment or surgery has been scheduled or the birth of child anticipated to occur during the requested Leave period. The leave will end the earlier of: (a) twelve months from the start date; or (b) the day prior to the anticipated medical treatment, surgery, birth of the child, or the onset of a certified disability that is related to the condition for which the leave was requested. Employees granted such Leave are guaranteed reemployment to the same job or one of similar status and pay at the end of the Leave.

216

CUSTOMER INFORMATION SERVICES

(b) Care of (b)Newborn Care of Children, Newborn for Children, an employee for an employee who has either who has given either given birth to a child birth or to is a the childnatural or is the father natural of the father child, of or theeffective child, orbeginning effective beginning January 1,January 2002 is 1, the2002 registered is the registered domestic partner domestic of partner the natural of the natural parent of the parent child. of the Leave child. must Leave beginmust priorbegin to theprior child’s to the 4th birthday. child’s 4th birthday. In instances In of instances multipleofbirths multiple (e.g.,births twins, (e.g., triplets), twins,only triplets), one such only leave one such leave will be granted. will beGuaranteed granted. Guaranteed reinstatement reinstatement to the same to job the or same one job of or one of similar status similar andstatus pay forand up pay to 6for months up to following 6 monthsbirth following of thebirth babyoforthe baby or the leave commencement the leave commencement date whichever date whichever is later. Reemployment is later. Reemployment after that date afterwill thatbedate guaranteed will be guaranteed for up to 12 formonths up to 12 from months the leave from the leave commencement commencement date, but not date, necessarily but not necessarily to the employee’s to the employee’s former job,former job, similar status, similar or pay status, level. or pay level. (c) Care of (c)Adopted Care ofChild Adopted – forChild an employee – for an employee who provides whoevidence provides evidence of direct association of direct association (father or mother, (father or ormother, effectiveorbeginning effective beginning January January 1, 2002 the1,registered 2002 the registered domestic partner domestic of partner the adoptive of theparent) adoptive with parent) an with an adoptive child adoptive underchild 18 years underold 18 (minor years old child) (minor on the child) dayon prior thetoday theprior to the leave commencement leave commencement date. Leave date. must Leave beginmust priorbegin to theprior child’s to the 4th child’s 4th birthday, orbirthday, within one or within year from one the yeardate fromofthe custody date ofif later. custody if later. Guaranteed Guaranteed reinstatement reinstatement to the same to job the or same one job of similar or one status of similar andstatus and pay for up pay to 6for months up to from 6 months the leave from commencement the leave commencement date. date. Reemployment Reemployment after that date afterwill thatbedate guaranteed will be guaranteed for up to 12 formonths up to 12 months from the leave from commencement the leave commencement date, but not date, necessarily but not necessarily to the to the employee’s employee’s former job,former similarjob, status, similar or pay status, level. or pay level. (d) Care of (d)Seriously Care of Ill Seriously Child – for Ill Child an employee – for an employee who provides who provides evidence that evidence they have that they a minor have child a minor with achild serious with health a serious condition. health condition. Effective beginning Effective beginning January 1,January 2002, this 1, 2002, leave is this also leave available is alsofor available an for an employee employee who provides whoevidence provides that evidence their registered that their registered domestic domestic partner’s minor partner’s childminor has achild serious has health a serious condition. health condition. Guaranteed Guaranteed reinstatement reinstatement to the same to job the or same one job of similar or one status of similar andstatus pay forand up pay for up to 6 months to from 6 months the leave from commencement the leave commencement date. Reemployment date. Reemployment after that date afterwill thatbedate guaranteed will be guaranteed for up to 12 formonths up to 12 from months the leave from the leave commencement commencement date, but not date, necessarily but not necessarily to the employee's to the employee's former former job, similarjob, status, similar or pay status, level. or pay level. (e) Care(e) of Seriously Care of Ill Seriously Family Member Ill Family–Member for an employee – for an employee who who provides evidence provides that evidence they have that they a member have aofmember the immediate of the immediate family family with a serious with health a serious condition, health condition, with a maximum with a maximum leave period leave of 12 period of 12 months within months any within two year anyperiod. two year Effective period. March Effective 25, March 2001 this 25, 2001 this leave is available leave isfor available a registered for a registered domestic partner. domesticGuaranteed partner. Guaranteed reinstatement reinstatement to the same to job the or same one job of similar or one status of similar andstatus pay forand up pay to for up to 6 months from 6 months the leave from commencement the leave commencement date. Reemployment date. Reemployment after after that date will thatbedate guaranteed will be guaranteed for up to 12 formonths up to 12 from months the leave from the leave commencement commencement date, but not date, necessarily but not necessarily to the employee’s to the employee’s former job,former job, similar status, similar or pay status, level. or pay level.

217

217

CUSTOMER INFORMATION SERVICES

The following provisions apply to all Family Care Leaves: 

An employee must return to work for a minimum of six (6) months between successive Family Care leaves; except that this requirement shall not apply for Care of Newborn Child leaves which commence following an Anticipated Disability leave.



Transitional part-time employment for otherwise full time employees will be available for up to three (3) consecutive months following all Family Care leaves, subject to the following conditions:



Work time will be scheduled based on departmental policy and business needs; Upon return to work, the employee must work a minimum of 20 hours; and Employee will be paid based on actual (part-time) hours worked, but will be classified as full time for all other purposes.

 

(2) Military or Public Health Services Leave - in accordance with Policies and Procedures - Part 3 of this Contract and all related legislation including the Uniformed Services Employment and Reemployment Rights Act of 1994. (3) On-the-Job Accident Disability Leave – for an employee who has been injured on the job and provides medical evidence to substantiate that they are likely to recover sufficiently to perform all of the essential functions of their job within a sixmonth period following their receipt of the maximum 52 weeks of accident disability benefits under the terms of the SNET Disability Benefits Plan. (4) Public Office Leave – in accordance with state legislation, for employees to serve as an elected member to full-time municipal or state office, and full-time members of the state’s general assembly; and (5) Union Business – for employees to attend to union business matters on a full-time basis. (c) Discretionary Leave – an Employee may request a leave of absence without pay for the following reasons, and to the extent work requirements permit such leave shall be granted provided all requirements have been met. (1) Expiration of Sickness Disability Benefits (for illness or off-the-job injuries)– for an employee who provides medical evidence to substantiate that following their receipt of the maximum 52 weeks of sickness disability benefits under the terms of the SNET Disability Benefits Plan, they need a short additional period of time to recover sufficiently to perform all of the essential functions of their job. (2) Ineligibility for Sickness Disability Benefits (for illness or off-the-job injuries) - for an employee whose disability absence extends beyond a period of one month, in cases of ineligibility for sickness benefits under the SNET Disability Benefits Plan; and

218

CUSTOMER INFORMATION SERVICES

(3) Personal/Other Reasons – for an employee who requests relief from duty and whose services the Company desires to retain.

9.0

MISCELLANEOUS

9.01

ORIENTATION Customer Information Services and AT&T East may jointly administer the orientation programs for new employees of Customer Information Services.

9.02

TRAINING The success of Customer Information Services in meeting its mission in a competitive environment is dependent upon the continuous development and implementation of new tools, methods and technology. Training and education provide the tools necessary for all Customer Information Services Team members to meet these ongoing challenges, and programs to meet these goals will be developed and administered.

9.03

DAYLIGHT SAVING TIME In changing from and to Daylight Saving Time, no change in schedule shall be made. In changing to Daylight Saving Time, no deductions shall be made because the all-night tour is reduced by one hour. In changing from Daylight Saving to Standard Time, the all-night employees shall receive overtime compensation, if appropriate, for the additional hours.

219

CUSTOMER INFORMATION SERVICES

NOTES

220

Appendix C

APPENDIX C

(C)

APPENDIX C

Reserved for Future Use

221

Appendix D

Wage

$ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

728.20 782.90

Entry

Entry 660.10 660.10 660.10 660.10 679.30 714.10 752.60 794.80 841.40 892.40 948.80 1,010.60 660.10 660.10 679.30 948.80 948.80 1,078.90 679.30 917.30 660.10 690.90 724.40 802.70 847.90 951.80 1,011.90 1,078.10 1,150.80 1,010.60 948.80 794.80 714.10 794.80 752.60 967.30 724.40 761.90 802.70 761.90 847.90 802.70

$ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

$ $

Step .5 828.10 863.00 900.80 943.00 989.10 1,040.20 1,095.80 1,203.80 1,225.20 1,299.50 1,381.40 1,472.20 828.10 900.80 989.10 1,381.40 1,381.40 1,570.80 989.10 1,335.80 961.20 1,006.40 1,055.10 1,169.00 1,234.50 1,435.30 1,473.50 1,570.00 1,675.90 1,472.20 1,381.40 1,157.50 1,076.90 1,198.20 1,134.40 1,408.40 1,055.10 1,148.80 1,169.00 1,148.80 1,278.30 1,210.40

Step 1* 879.10 1,038.80

Step 2* 959.00 1,131.40

Step 1 945.10 984.30 1,027.50 1,075.50 1,127.80 1,186.10 1,249.40 1,373.30 1,397.20 1,481.70 1,575.30 1,678.80 945.10 1,027.50 1,127.80 1,575.30 1,575.30 1,791.40 1,127.80 1,523.20 1,096.70 1,147.40 1,203.20 1,333.80 1,408.00 1,636.90 1,680.00 1,790.40 1,911.00 1,678.80 1,575.30 1,320.50 1,228.20 1,367.00 1,293.70 1,606.30 1,203.20 1,310.10 1,333.80 1,310.10 1,457.80 1,380.70

$ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ Step 3* 1,042.10 1,227.70

Step 2 1,004.50 1,046.40 1,092.40 1,143.50 1,198.90 1,261.00 1,328.10 1,459.90 1,485.60 1,575.80 1,674.00 1,784.50 1,004.50 1,092.40 1,198.90 1,674.00 1,674.00 1,904.40 1,198.90 1,619.20 1,166.00 1,219.70 1,279.30 1,417.50 1,496.70 1,740.20 1,786.40 1,903.80 2,031.50 1,784.50 1,674.00 1,404.10 1,305.70 1,453.70 1,374.60 1,707.80 1,279.30 1,392.40 1,417.50 1,392.40 1,549.70 1,467.50

*Duration of Consideration Period between steps is six (6) months.

W1 W7

Sched

Wage

VD VE VF VG VH VI VJ VK VL VM VN VO VQ VS VU VV VW VX VY W2 WF WG WH WJ WK WM WN WO WP XA XE XF XG XH XI ZC ZD ZE ZF ZH ZI ZJ

Sched

$ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ Step 4* 1,156.20 1,327.80

Step 3 1,068.00 1,112.10 1,161.60 1,215.70 1,274.80 1,340.40 1,411.80 1,552.10 1,579.20 1,675.20 1,780.50 1,897.10 1,068.00 1,161.60 1,274.80 1,780.50 1,780.50 2,024.30 1,274.80 1,721.30 1,239.20 1,296.30 1,359.90 1,506.30 1,591.00 1,849.40 1,898.90 2,023.40 2,159.60 1,897.10 1,780.50 1,492.30 1,387.80 1,544.80 1,461.60 1,815.50 1,359.90 1,480.90 1,506.30 1,480.90 1,647.00 1,559.90

$ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

222

Step 5* 1,247.80 1,455.90

Step 4 1,134.80 1,182.40 1,234.10 1,292.10 1,355.40 1,424.50 1,501.10 1,649.30 1,678.70 1,780.50 1,892.50 2,016.50 1,134.80 1,234.10 1,355.40 1,892.50 1,892.50 2,152.50 1,355.40 1,830.00 1,317.10 1,378.10 1,444.90 1,601.60 1,691.40 1,966.40 2,018.50 2,151.10 2,296.00 2,016.50 1,892.50 1,585.90 1,474.80 1,642.10 1,554.20 1,930.00 1,444.90 1,573.90 1,601.60 1,573.90 1,751.00 1,658.10

$ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ Step 6* 1,406.30 1,589.40

Step 5 1,206.40 1,257.10 1,312.30 1,373.70 1,440.20 1,514.30 1,595.70 1,753.30 1,783.90 1,893.20 2,011.70 2,143.50 1,206.40 1,312.30 1,440.20 2,011.70 2,011.70 2,287.80 1,440.20 1,945.10 1,400.30 1,465.30 1,536.40 1,702.30 1,797.50 2,090.20 2,146.10 2,286.20 2,440.40 2,143.50 2,011.70 1,686.00 1,567.70 1,745.20 1,652.30 2,051.40 1,536.40 1,672.80 1,702.30 1,672.80 1,860.90 1,762.60

AT&T East Wage Schedules Effective 6-16-13 5.00%

$ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ Step 7* 1,589.60 1,728.00

Step 6 1,282.60 1,336.00 1,394.60 1,459.30 1,531.40 1,609.70 1,696.30 1,863.30 1,896.60 2,012.10 2,138.90 2,278.00 1,282.60 1,394.60 1,531.40 2,138.90 2,138.90 2,431.90 1,531.40 2,067.70 1,488.10 1,557.10 1,633.20 1,810.00 1,911.20 2,221.50 2,281.00 2,430.00 2,593.60 2,278.00 2,138.90 1,791.60 1,666.60 1,854.80 1,756.20 2,180.20 1,633.20 1,778.10 1,810.00 1,778.10 1,978.60 1,873.70 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Step 7 1,362.90 1,420.00 1,482.40 1,551.50 1,627.30 1,711.00 1,803.00 1,980.70 2,015.50 2,138.60 2,272.70 2,421.60 1,362.90 1,482.40 1,627.30 2,272.70 2,272.70 2,585.00 1,627.30 2,197.40 1,581.50 1,655.20 1,735.50 1,923.70 2,031.20 2,361.00 2,424.50 2,583.00 2,757.10 2,421.60 2,272.70 1,904.70 1,771.70 1,971.80 1,866.60 2,317.40 1,735.50 1,890.10 1,923.70 1,890.10 2,103.10 1,991.50 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Step 8 1,448.10 1,508.80 1,576.00 1,649.00 1,729.80 1,818.70 1,916.20 2,105.30 2,142.20 2,272.80 2,415.80 2,573.50 1,448.10 1,576.00 1,729.80 2,415.80 2,415.80 2,747.30 1,729.80 2,335.70 1,680.90 1,759.30 1,844.50 2,044.20 2,158.70 2,509.00 2,576.60 2,745.20 2,930.80 2,573.50 2,415.80 2,024.40 1,882.90 2,095.80 1,984.10 2,463.00 1,844.50 2,008.70 2,044.20 2,008.70 2,234.70 2,116.50 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Step 9 1,539.50 1,603.90 1,675.10 1,752.80 1,838.20 1,932.90 2,036.80 2,237.30 2,276.70 2,415.60 2,567.20 2,735.00 1,539.50 1,675.10 1,838.20 2,567.20 2,567.20 2,919.60 1,838.20 2,482.30 1,786.40 1,869.90 1,961.10 2,172.40 2,294.70 2,667.20 2,738.40 2,917.80 3,114.70 2,735.00 2,567.20 2,151.20 2,001.30 2,227.10 2,108.50 2,618.00 1,961.10 2,134.80 2,172.40 2,134.80 2,375.60 2,249.10 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Step 10 1,702.40 1,773.30 1,852.00 1,939.20 2,033.20 2,137.20 2,252.50 2,473.30 2,518.00 2,671.00 2,839.40 3,024.50 1,663.50 1,863.60 2,175.00 2,910.60 2,999.00 3,323.00 2,336.10 2,745.50 1,975.50 2,067.60 2,168.00 2,402.20 2,537.30 2,949.20 3,028.50 3,226.20 3,444.20 3,167.90 3,178.50 2,378.40 2,212.70 2,462.30 2,332.10 2,895.00 2,114.90 2,418.80 2,570.00 2,360.50 2,626.70 2,660.60

WAGE SCHEDULES

C. AT&T EAST WAGE SCHEDULES

Wage

$ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

728.20 782.90

Entry

Entry 660.10 660.10 660.10 660.10 679.30 714.10 752.60 794.80 841.40 892.40 948.80 1,010.60 660.10 660.10 679.30 948.80 948.80 1,078.90 679.30 917.30 660.10 690.90 724.40 802.70 847.90 951.80 1,011.90 1,078.10 1,150.80 1,010.60 948.80 794.80 714.10 794.80 752.60 967.30 724.40 761.90 802.70 761.90 847.90 802.70

$ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

$ $

Step .5 830.40 865.40 903.30 945.60 991.80 1,043.00 1,098.80 1,207.10 1,228.50 1,303.00 1,385.20 1,476.20 830.40 903.30 991.80 1,385.20 1,385.20 1,575.10 991.80 1,339.40 963.80 1,009.10 1,058.00 1,172.20 1,237.90 1,439.20 1,477.50 1,574.30 1,680.50 1,476.20 1,385.20 1,160.70 1,079.80 1,201.50 1,137.50 1,412.20 1,058.00 1,151.90 1,172.20 1,151.90 1,281.80 1,213.70

Step 1* 882.90 1,043.30

Step 2* 967.20 1,141.10

Step 1 950.30 989.70 1,033.10 1,081.40 1,134.00 1,192.60 1,256.20 1,380.80 1,404.80 1,489.80 1,583.90 1,688.00 950.30 1,033.10 1,134.00 1,583.90 1,583.90 1,801.20 1,134.00 1,531.50 1,102.70 1,153.70 1,209.80 1,341.10 1,415.70 1,645.80 1,689.20 1,800.20 1,921.40 1,688.00 1,583.90 1,327.70 1,234.90 1,374.50 1,300.80 1,615.10 1,209.80 1,317.20 1,341.10 1,317.20 1,465.80 1,388.20

$ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ Step 3* 1,055.50 1,243.50

Step 2 1,012.70 1,055.00 1,101.30 1,152.90 1,208.70 1,271.30 1,339.00 1,471.80 1,497.80 1,588.70 1,687.70 1,799.10 1,012.70 1,101.30 1,208.70 1,687.70 1,687.70 1,920.00 1,208.70 1,632.40 1,175.50 1,229.70 1,289.80 1,429.10 1,508.90 1,754.40 1,801.00 1,919.40 2,048.10 1,799.10 1,687.70 1,415.60 1,316.40 1,465.60 1,385.80 1,721.80 1,289.80 1,403.80 1,429.10 1,403.80 1,562.40 1,479.50

*Duration of Consideration Period between steps is six (6) months.

W1 W7

Sched

Wage

VD VE VF VG VH VI VJ VK VL VM VN VO VQ VS VU VV VW VX VY W2 WF WG WH WJ WK WM WN WO WP XA XE XF XG XH XI ZC ZD ZE ZF ZH ZI ZJ

Sched

$ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ Step 4* 1,176.00 1,350.60

Step 3 1,079.70 1,124.20 1,174.30 1,229.00 1,288.70 1,355.00 1,427.20 1,569.00 1,596.40 1,693.50 1,799.90 1,917.80 1,079.70 1,174.30 1,288.70 1,799.90 1,799.90 2,046.40 1,288.70 1,740.10 1,252.70 1,310.40 1,374.70 1,522.70 1,608.40 1,869.60 1,919.60 2,045.50 2,183.20 1,917.80 1,799.90 1,508.60 1,402.90 1,561.70 1,477.50 1,835.30 1,374.70 1,497.10 1,522.70 1,497.10 1,665.00 1,576.90 Step 5* 1,274.50 1,487.10

Step 4 1,150.30 1,198.50 1,250.90 1,309.70 1,373.90 1,443.90 1,521.60 1,671.80 1,701.60 1,804.80 1,918.30 2,044.00 1,150.30 1,250.90 1,373.90 1,918.30 1,918.30 2,181.90 1,373.90 1,855.00 1,335.10 1,396.90 1,464.60 1,623.40 1,714.50 1,993.20 2,046.00 2,180.40 2,327.30 2,044.00 1,918.30 1,607.50 1,494.90 1,664.50 1,575.40 1,956.30 1,464.60 1,595.40 1,623.40 1,595.40 1,774.90 1,680.70

223

$ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

$ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ Step 6* 1,442.50 1,630.30

Step 5 1,226.10 1,277.70 1,333.80 1,396.20 1,463.80 1,539.10 1,621.80 1,782.00 1,813.10 1,924.20 2,044.60 2,178.60 1,226.10 1,333.80 1,463.80 2,044.60 2,044.60 2,325.20 1,463.80 1,976.90 1,423.20 1,489.30 1,561.50 1,730.20 1,826.90 2,124.40 2,181.20 2,323.60 2,480.30 2,178.60 2,044.60 1,713.60 1,593.40 1,773.80 1,679.30 2,085.00 1,561.50 1,700.20 1,730.20 1,700.20 1,891.40 1,791.40

AT&T East Wage Schedules Effective 8-10-14 3.00%

$ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ Step 7* 1,637.30 1,779.80

Step 6 1,307.10 1,361.50 1,421.20 1,487.20 1,560.60 1,640.40 1,728.70 1,898.90 1,932.80 2,050.50 2,179.70 2,321.50 1,307.10 1,421.20 1,560.60 2,179.70 2,179.70 2,478.30 1,560.60 2,107.20 1,516.50 1,586.80 1,664.40 1,844.60 1,947.70 2,263.90 2,324.50 2,476.40 2,643.10 2,321.50 2,179.70 1,825.80 1,698.40 1,890.20 1,789.70 2,221.80 1,664.40 1,812.00 1,844.60 1,812.00 2,016.40 1,909.50 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Step 7 1,392.60 1,451.00 1,514.70 1,585.40 1,662.80 1,748.30 1,842.30 2,023.90 2,059.50 2,185.30 2,322.30 2,474.40 1,392.60 1,514.70 1,662.80 2,322.30 2,322.30 2,641.40 1,662.80 2,245.30 1,616.00 1,691.30 1,773.40 1,965.70 2,075.50 2,412.50 2,477.40 2,639.40 2,817.30 2,474.40 2,322.30 1,946.30 1,810.40 2,014.80 1,907.30 2,368.00 1,773.40 1,931.30 1,965.70 1,931.30 2,149.00 2,035.00 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Step 8 1,483.60 1,545.80 1,614.70 1,689.50 1,772.30 1,863.30 1,963.20 2,157.00 2,194.80 2,328.60 2,475.10 2,636.70 1,483.60 1,614.70 1,772.30 2,475.10 2,475.10 2,814.70 1,772.30 2,393.00 1,722.20 1,802.50 1,889.80 2,094.40 2,211.70 2,570.60 2,639.80 2,812.60 3,002.70 2,636.70 2,475.10 2,074.10 1,929.10 2,147.20 2,032.80 2,523.50 1,889.80 2,058.00 2,094.40 2,058.00 2,289.60 2,168.50 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Step 9 1,581.50 1,647.60 1,720.80 1,800.60 1,888.30 1,985.60 2,092.30 2,298.30 2,338.80 2,481.50 2,637.20 2,809.60 1,581.50 1,720.80 1,888.30 2,637.20 2,637.20 2,999.20 1,888.30 2,550.00 1,835.10 1,920.90 2,014.60 2,231.60 2,357.30 2,739.90 2,813.10 2,997.40 3,199.60 2,809.60 2,637.20 2,209.90 2,055.90 2,287.80 2,166.00 2,689.40 2,014.60 2,193.00 2,231.60 2,193.00 2,440.40 2,310.40 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Step 10 1,753.50 1,826.50 1,907.60 1,997.40 2,094.20 2,201.30 2,320.10 2,547.50 2,593.50 2,751.10 2,924.60 3,115.20 1,713.40 1,919.50 2,240.30 2,997.90 3,089.00 3,422.70 2,406.20 2,827.90 2,034.80 2,129.60 2,233.00 2,474.30 2,613.40 3,037.70 3,119.40 3,323.00 3,547.50 3,262.90 3,273.90 2,449.80 2,279.10 2,536.20 2,402.10 2,981.90 2,178.30 2,491.40 2,647.10 2,431.30 2,705.50 2,740.40

WAGE SCHEDULES

Wage

$ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

728.20 782.90

Entry

Entry 660.10 660.10 660.10 660.10 679.30 714.10 752.60 794.80 841.40 892.40 948.80 1,010.60 660.10 660.10 679.30 948.80 948.80 1,078.90 679.30 917.30 660.10 690.90 724.40 802.70 847.90 951.80 1,011.90 1,078.10 1,150.80 1,010.60 948.80 794.80 714.10 794.80 752.60 967.30 724.40 761.90 802.70 761.90 847.90 802.70

$ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

$ $

Step .5 832.30 867.40 905.40 947.70 994.10 1,045.40 1,101.30 1,209.80 1,231.30 1,306.00 1,388.30 1,479.60 832.30 905.40 994.10 1,388.30 1,388.30 1,578.70 994.10 1,342.40 966.00 1,011.40 1,060.40 1,174.90 1,240.70 1,442.50 1,480.90 1,577.90 1,684.30 1,479.60 1,388.30 1,163.30 1,082.30 1,204.20 1,140.10 1,415.40 1,060.40 1,154.50 1,174.90 1,154.50 1,284.70 1,216.50

Step 1* 886.10 1,047.00

Step 2* 974.10 1,149.30

Step 1 954.60 994.20 1,037.80 1,086.30 1,139.20 1,198.00 1,261.90 1,387.10 1,411.20 1,496.60 1,591.10 1,695.70 954.60 1,037.80 1,139.20 1,591.10 1,591.10 1,809.40 1,139.20 1,538.50 1,107.70 1,158.90 1,215.30 1,347.20 1,422.10 1,653.30 1,696.90 1,808.40 1,930.10 1,695.70 1,591.10 1,333.70 1,240.50 1,380.70 1,306.70 1,622.40 1,215.30 1,323.20 1,347.20 1,323.20 1,472.50 1,394.50

$ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ Step 3* 1,066.80 1,256.80

Step 2 1,019.60 1,062.20 1,108.80 1,160.80 1,216.90 1,280.00 1,348.10 1,481.80 1,508.00 1,599.50 1,699.20 1,811.40 1,019.60 1,108.80 1,216.90 1,699.20 1,699.20 1,933.10 1,216.90 1,643.50 1,183.50 1,238.10 1,298.60 1,438.80 1,519.20 1,766.40 1,813.30 1,932.50 2,062.10 1,811.40 1,699.20 1,425.30 1,325.40 1,475.60 1,395.20 1,733.50 1,298.60 1,413.40 1,438.80 1,413.40 1,573.10 1,489.60

*Duration of Consideration Period between steps is six (6) months.

W1 W7

Sched

Wage

VD VE VF VG VH VI VJ VK VL VM VN VO VQ VS VU VV VW VX VY W2 WF WG WH WJ WK WM WN WO WP XA XE XF XG XH XI ZC ZD ZE ZF ZH ZI ZJ

Sched

$ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ Step 4* 1,192.80 1,369.90

Step 3 1,089.50 1,134.40 1,185.00 1,240.20 1,300.40 1,367.30 1,440.20 1,583.30 1,610.90 1,708.90 1,816.30 1,935.20 1,089.50 1,185.00 1,300.40 1,816.30 1,816.30 2,065.00 1,300.40 1,755.90 1,264.10 1,322.30 1,387.20 1,536.50 1,623.00 1,886.60 1,937.10 2,064.10 2,203.00 1,935.20 1,816.30 1,522.30 1,415.70 1,575.90 1,490.90 1,852.00 1,387.20 1,510.70 1,536.50 1,510.70 1,680.10 1,591.20

$ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

224

Step 5* 1,297.30 1,513.70

Step 4 1,163.40 1,212.10 1,265.10 1,324.60 1,389.50 1,460.30 1,538.90 1,690.80 1,720.90 1,825.30 1,940.10 2,067.20 1,163.40 1,265.10 1,389.50 1,940.10 1,940.10 2,206.70 1,389.50 1,876.10 1,350.30 1,412.80 1,481.20 1,641.80 1,734.00 2,015.90 2,069.30 2,205.20 2,353.70 2,067.20 1,940.10 1,625.80 1,511.90 1,683.40 1,593.30 1,978.50 1,481.20 1,613.50 1,641.80 1,613.50 1,795.10 1,699.80

$ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ Step 6* 1,473.40 1,665.20

Step 5 1,242.80 1,295.10 1,352.00 1,415.20 1,483.80 1,560.10 1,643.90 1,806.30 1,837.80 1,950.40 2,072.50 2,208.30 1,242.80 1,352.00 1,483.80 2,072.50 2,072.50 2,356.90 1,483.80 2,003.90 1,442.60 1,509.60 1,582.80 1,753.80 1,851.80 2,153.40 2,210.90 2,355.30 2,514.10 2,208.30 2,072.50 1,737.00 1,615.10 1,798.00 1,702.20 2,113.40 1,582.80 1,723.40 1,753.80 1,723.40 1,917.20 1,815.80

AT&T East Wage Schedules Effective 8-09-15 2.50%

$ $

$ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ Step 7* 1,678.20 1,824.30

Step 6 1,327.90 1,383.20 1,443.80 1,510.90 1,585.40 1,666.50 1,756.20 1,929.10 1,963.50 2,083.10 2,214.40 2,358.40 1,327.90 1,443.80 1,585.40 2,214.40 2,214.40 2,517.70 1,585.40 2,140.70 1,540.60 1,612.00 1,690.90 1,873.90 1,978.70 2,299.90 2,361.50 2,515.80 2,685.10 2,358.40 2,214.40 1,854.80 1,725.40 1,920.30 1,818.20 2,257.10 1,690.90 1,840.80 1,873.90 1,840.80 2,048.50 1,939.90 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Step 7 1,417.90 1,477.40 1,542.20 1,614.20 1,693.00 1,780.10 1,875.80 2,060.70 2,096.90 2,225.00 2,364.50 2,519.40 1,417.90 1,542.20 1,693.00 2,364.50 2,364.50 2,689.40 1,693.00 2,286.10 1,645.40 1,722.10 1,805.60 2,001.40 2,113.20 2,456.40 2,522.40 2,687.40 2,868.50 2,519.40 2,364.50 1,981.70 1,843.30 2,051.40 1,942.00 2,411.10 1,805.60 1,966.40 2,001.40 1,966.40 2,188.10 2,072.00 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Step 8 1,513.90 1,577.40 1,647.70 1,724.10 1,808.60 1,901.40 2,003.40 2,201.10 2,239.70 2,376.20 2,525.70 2,690.60 1,513.90 1,647.70 1,808.60 2,525.70 2,525.70 2,872.30 1,808.60 2,441.90 1,757.40 1,839.40 1,928.50 2,137.20 2,256.90 2,623.20 2,693.80 2,870.10 3,064.10 2,690.60 2,525.70 2,116.50 1,968.60 2,191.10 2,074.40 2,575.10 1,928.50 2,100.10 2,137.20 2,100.10 2,336.40 2,212.90 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Step 9 1,617.40 1,685.00 1,759.90 1,841.50 1,931.20 2,030.70 2,139.90 2,350.50 2,392.00 2,537.90 2,697.10 2,873.50 1,617.40 1,759.90 1,931.20 2,697.10 2,697.10 3,067.40 1,931.20 2,608.00 1,876.80 1,964.60 2,060.40 2,282.30 2,410.90 2,802.20 2,877.00 3,065.50 3,272.30 2,873.50 2,697.10 2,260.10 2,102.60 2,339.80 2,215.20 2,750.50 2,060.40 2,242.80 2,282.30 2,242.80 2,495.90 2,362.90 $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $

Step 10 1,797.30 1,872.20 1,955.30 2,047.30 2,146.60 2,256.30 2,378.10 2,611.20 2,658.30 2,819.90 2,997.70 3,193.10 1,756.20 1,967.50 2,296.30 3,072.80 3,166.20 3,508.30 2,466.40 2,898.60 2,085.70 2,182.80 2,288.80 2,536.20 2,678.70 3,113.60 3,197.40 3,406.10 3,636.20 3,344.50 3,355.70 2,511.00 2,336.10 2,599.60 2,462.20 3,056.40 2,232.80 2,553.70 2,713.30 2,492.10 2,773.10 2,808.90

WAGE SCHEDULES

WAGE SCHEDULES

AT&T East Sales Consultant (Leveraged Title) Wage Schedules AT&T East Sales Consultant (Leveraged Title) Wage Schedules Effective 6-16-13 Effective 6-16-13 5.00% 5.00% Entry Step 1* Step 2* Step 3* Step 4* Step 5* Step 6* Wage Sched Entry Step 1* Step 2* Step 3*$ 1,938.50 Step 4*$ 2,109.50 Step 5*$ 2,287.60 Step 6*$ 2,473.30 Wage Sched $ 1,649.30 $ 1,711.80 $ 1,774.30 Total Target Comp $ 1,649.30 $ 1,711.80 $ 1,774.30 $ 1,938.50 $ 2,109.50 $ 2,287.60 $ 2,473.30 Total Target Comp $ 660.00 $ 722.50 $ 785.00 $ 949.20 $ 1,120.20 $ 1,298.30 $ 1,484.00 Base Wages $ 660.00 $ 722.50 $ 785.00 $ 949.20 $ 1,120.20 $ 1,298.30 $ 1,484.00 Base Wages $ 989.30 $ 989.30 $ 989.30 $ 989.30 $ 989.30 $ 989.30 $ 989.30 Target Incentive $ 989.30 $ 989.30 $ 989.30 $ 989.30 $ 989.30 $ 989.30 $ 989.30 Target Incentive

Effective 8-10-14 Effective 8-10-14 3.00% Entry Step 3.00% 1* Step 2* Step 3* Step 4* Step 5* Step 6* Wage Sched Entry Step 1* Step 2* Step 3*$ 1,982.40 Step 4*$ 2,161.60 Step 5*$ 2,349.80 Step 6*$ 2,547.50 Wage Sched $ 1,679.00 $ 1,745.10 $ 1,811.90 Total Target Comp $ 1,745.10 $ 1,811.90 $ 1,982.40 $ 2,161.60 $ 2,349.80 $ 2,547.50 Total Target $ 660.00 $ 726.10 $ 792.90 $ 963.40 $ 1,142.60 $ 1,330.80 $ 1,528.50 BaseComp Wages $ 1,679.00 $ 660.00 $ 726.10 $ 792.90 $ 963.40 $ 1,142.60 $ 1,330.80 $ 1,528.50 Base Wages $ 1,019.00 $ 1,019.00 $ 1,019.00 $ 1,019.00 $ 1,019.00 $ 1,019.00 $ 1,019.00 Target Incentive $ 1,019.00 $ 1,019.00 $ 1,019.00 $ 1,019.00 $ 1,019.00 $ 1,019.00 $ 1,019.00 Target Incentive

Effective 8-09-15 Effective 8-09-15 2.50% Entry Step 2.50% 1* Step 2* Step 3* Step 4* Step 5* Step 6* Wage Sched Entry Step 1*$ 1,773.60 Step 2*$ 1,844.00 Step 3*$ 2,019.90 Step 4*$ 2,206.10 Step 5*$ 2,403.00 Step 6*$ 2,611.20 Wage Sched $ 1,704.50 Total Target Comp $ 1,773.60 $ 1,844.00 $ 2,019.90 $ 2,206.10 $ 2,403.00 $ 2,611.20 Total Target $ 660.00 $ 729.10 $ 799.50 $ 975.40 $ 1,161.60 $ 1,358.50 $ 1,566.70 BaseComp Wages $ 1,704.50 $ 660.00 $ 729.10 $ 799.50 $ 975.40 $ 1,161.60 $ 1,358.50 $ 1,566.70 Base Wages $ 1,044.50 $ 1,044.50 $ 1,044.50 $ 1,044.50 $ 1,044.50 $ 1,044.50 $ 1,044.50 Target Incentive $ 1,044.50 $ 1,044.50 $ 1,044.50 $ 1,044.50 1,044.50 $ 1,044.50 $ 1,044.50 Target Incentive * Duration of Consideration Period between steps is six (6) $months.

* Duration of Consideration Period between steps is six (6) months.

225

225

Appendix E

NEW JOB TITLES

1. General Whenever the Company determines it appropriate to create a new job title in the Bargaining Unit or restructure an existing Bargaining Unit job title, it shall notify the President of the Union in writing. Restructure, for purposes of this Appendix, shall be limited to those situations in which the duties of an existing Bargaining Unit job title are so significantly changed by the Company that the associated job specification document (“Job Spec”) no longer reflects the major functions of the restructured job. The notification shall include the job title, the new job spec for the job title, and the initial Wage Schedule for the job title. The initial Wage Schedule shall be classified as temporary until finalized as described below.

2. Staffing Following the notice to the Union, the Company may proceed to staff the Bargaining Unit job title.

3. Review and Finalization The Union shall have the right, within thirty (30) days from receipt of notice from the Company, to initiate negotiations concerning the initial Wage Schedule established as temporary by the Company. a) If negotiations are not so initiated within thirty (30) days as outlined above, the temporary designation shall be removed and the Wage Schedule will be final. If negotiations are so initiated, and agreement is reached between the parties within sixty (60) days following the receipt of notice from the Company, at the beginning of the next bi-weekly payroll period the agreed upon Wage Schedule shall replace the Wage Schedule designated as temporary. b) If negotiations are so initiated and the parties are unable to reach agreement within sixty (60) days following receipt of notice from the Company, the issue of an appropriate Wage Schedule shall be subject to a binding mediation process. A mediation conference shall be held as soon as possible following the conclusion of negotiations but no later than ninety (90) days from receipt of notice from the Company. 1) If agreement is reached in the mediation process, at the beginning of the next bi-weekly payroll period the agreed upon Wage Schedule shall replace the Wage Schedule designated as temporary. 2) If no agreement is reached in the mediation process, each party shall submit a final proposed permanent Wage Schedule to the mediator at the conclusion of the mediation conference. The mediator shall determine which of the final submissions is appropriate, taking into account the facts, discussions and arguments presented by the parties during the conference. At the beginning of the next bi-weekly payroll period the Wage Schedule designated by the mediator shall replace the Wage Schedule designated as temporary. Retroactive payment will be made if required.

226

NEW JOB TITLES

c) The mediator c) The used mediator in the used mediation in theprocesses mediation referred processes to in referred Paragraph to in b) Paragraph b) above shallabove be selected shall be byselected mutual agreement by mutual agreement of the parties of from the parties a list offrom a list of mediators compiled mediatorsbycompiled the American by theArbitration American Association. Arbitration Association. Such Such individuals on individuals the list shall on the possess list shall acknowledged possess acknowledged expertise inexpertise the area of in the job area of job evaluation. evaluation. The parties The will split parties thewill costsplit of the the mediator. cost of the mediator.

227

227

Appendix F

APPENDIX F

Appendix Appendix F F Unless Unless otherwise otherwise expressly expressly incorporated incorporated into this into Appendix, this Appendix, no other no other provisions provisions of of the Basic the Basic Contract Contract and/or and/or Supplemental Supplemental Agreements Agreements shallshall applyapply except except that that the the terms terms and and conditions conditions of the ofSupplemental the Supplemental Agreements Agreements (listed (listed below) below) will apply. will apply. In the In the eventevent situations situations arisearise which which havehave not been not been addressed, addressed, the Company the Company may may electelect to to follow follow practices practices set forth set forth in theinBasic the Basic Contract Contract and and may may electelect to incorporate to incorporate thosethose practices practices into this into Appendix this Appendix uponupon written written agreement agreement of the ofparties. the parties. MOA’s MOA’s • MEMORANDUM • MEMORANDUM OF AGREEMENT OF AGREEMENT REGARDING REGARDING FORCE FORCE MOVEMENT MOVEMENT OF OF EMPLOYEES. EMPLOYEES. •

MEMORANDUM • MEMORANDUM OF AGREEMENT OF AGREEMENT REGARDING REGARDING EMPLOYMENT EMPLOYMENT CLASSIFICATIONS CLASSIFICATIONS BASED BASED UPON UPON ENTRY ENTRY INTOINTO APPENDIX APPENDIX F F

•

MEMORANDUM • MEMORANDUM OF AGREEMENT OF AGREEMENT REGARDING REGARDING ECONOMIC ECONOMIC PROTECTION PROTECTION FOLLOWING FOLLOWING PLACEMENT PLACEMENT INTOINTO APPENDIX APPENDIX F OFF OF SURPLUS SURPLUS CORE CORE EMPLOYEES EMPLOYEES

•

SUCCESS • SUCCESS SHARING SHARING PLAN PLAN

ARTICLE ARTICLE 1 1 RECOGNITION RECOGNITION Section Section 1.011.01The The Union Union has been has been designated designated and and selected selected by the bymajority the majority of the of the bargaining bargaining unit employees unit employees of the ofCompany the Company as the asexclusive the exclusive bargaining bargaining agent agent for allfor all suchsuch employees employees for the forpurpose the purpose of negotiating of negotiating with with the Company the Company relative relative to rates to rates of of pay, pay, wages, wages, hours hours and and all other all other conditions conditions of their of their employment, employment, and and the Company, the Company, in in pursuant pursuant of the ofNational the National Labor Labor Relations Relations Act, Act, has agreed has agreed to fulltoacceptance full acceptance of the of the Union Union as the assole the sole bargaining bargaining agent agent in allinmatters all matters pertaining pertaining to rates to rates of pay, of pay, wages, wages, hours hours and and working working conditions conditions for allforbargaining all bargaining unit employees unit employees on titles on titles referenced referenced below below in Attachment in Attachment A of Athis of Appendix. this Appendix. Section Section 1.02.1.02. Purpose Purpose 1. The purpose of this is to isstipulate thosethose itemsitems already fixedfixed by by 1. The purpose of Appendix this Appendix to stipulate already mutual agreement, outline the method of procedure in approaching mutual agreement, outline the method of procedure in approaching agreement on controversial questions and and to secure prompt and and fair fair agreement on controversial questions to secure prompt disposition of alleged grievances. disposition of alleged grievances. 2. The Company and and the Union agree that that everyevery efforteffort possible will be to to 2. The Company the Union agree possible willmade be made reach mutually satisfactory conclusions on controversial matters. reach mutually satisfactory conclusions on controversial matters. Section 1.03.1.03. Bargaining UnitUnit Employees Section Bargaining Employees 1. The Company and and the Union mutually agree that that bargaining unit employees 1. The Company the Union mutually agree bargaining unit employees shallshall be those with with the job listedlisted in Attachment A of Athis It is It is be those thetitles job titles in Attachment of Appendix. this Appendix. further understood that that job classifications set up the life further understood job classifications setduring up during theoflifethis of this Contract which are not jobs jobs shallshall be considered to betoincluded Contract which aremanagement not management be considered be included in theinbargaining unit. unit. the bargaining

228 228

APPENDIX F

2. The 2. Company The Company will inform willthe inform Union themonthly Union monthly of bargaining of bargaining unit job titles unit job thattitles that have been have changed been changed or discontinued or discontinued and of new andjob of new classifications job classifications up to and up to and includingincluding the first line the first of management. line of management. Such notification Such notification will also will include also ainclude a statement statement of the essential of the essential duties ofduties the new of the jobs, new indicating jobs, indicating those considered those considered by the Company by the Company to be properly to be properly management. management. The finalThe classification final classification of new of new jobs as management jobs as management or bargaining or bargaining unit will be unitbywill mutual be byagreement. mutual agreement. The The Union will Union determine will determine the eligibility the eligibility of employees of employees to membership to membership in the Union. in the Union.

ARTICLE ARTICLE 2 2 COMPANY-UNION COMPANY-UNION RELATIONS RELATIONS SectionSection 2.01 Union 2.01 Activities Union Activities 1. No employee 1. No employee shall engage shall engage in any Union in anyactivity, Union activity, except joint except meetings joint meetings with with the Company's the Company's representatives, representatives, during work during periods. work periods. Incidental Incidental activitiesactivities associated associated with the with functions the functions of localsofmay locals be performed may be performed outside of outside such of such work periods, work periods, providedprovided such activities such activities are performed are performed by Unionbymembers Union members who who are alsoare employees also employees and are and carried are on carried in space on inwhere spacenowhere Company no Company operations operations or administrative or administrative work is performed, work is performed, or whereorsuch where activities such activities do do not interfere not interfere with the with operations the operations of the Company of the Company or the use or of thethe usespace of thebyspace by other employees other employees for the purpose for the purpose for whichforthe which space theintended. space intended. In case of In case of emergency, emergency, supervisors supervisors may excuse may Union excuserepresentatives Union representatives from duty from duty without pay, without to carry pay, to oncarry such on activities. such activities. 2. Insofar 2. as Insofar requirements as requirements of the business of the business permit, employees permit, employees will be excused will be excused from duty, from without duty, pay, without when pay, required when required to do Union to dowork. UnionUnion work. Union representatives representatives shall make shall arrangements make arrangements with theirwith immediate their immediate Supervisors Supervisors in in advanceadvance of such absences of such absences giving atgiving least one at least (1) week's one (1)advance week's advance notice ofnotice of the requested the requested absence.absence. 3. Conditions 3. Conditions of work permitting, of work permitting, employees employees shall be shall excused be excused from their from normal their normal tour of duty tourinofperiods duty in of periods half days of half or whole days ordays whole unless dayspart unless of such part periods of such periods can be used can be forused productive for productive work. work. 4. Union 4. meetings Union meetings shall notshall be held not on be Company held on Company property.property. SectionSection 2.02 Joint 2.02 Conferences Joint Conferences Joint conferences be in accordance with Basic Contract Article Joint conferences will be inwill accordance with Basic Contract Article XIV – XIV – Joint Conferences. Joint Conferences.

229

229

APPENDIX F

ARTICLE ARTICLE 3 3 UNION SECURITY ANDAND PAYROLL DEDUCTIONS OF UNION DUES UNION SECURITY PAYROLL DEDUCTIONS OF UNION DUES Section Section 3.013.01Agency Agency ShopShop 1. Each 1. Each employee employee who who is a member is a member of theofUnion the Union or who or who is obligated is obligated to tender to tender to thetoUnion the Union amounts amounts equalequal to periodic to periodic duesdues on the oneffective the effective datedate of this of this agreement, agreement, or who or who laterlater becomes becomes a member, a member, and all andemployees all employees entering entering into into the bargaining the bargaining unit on unitoronafter or after the effective the effective datedate of this of agreement, this agreement, shallshall as a as a condition condition of employment of employment pay or paytender or tender to thetoUnion the Union amounts amounts equalequal to theto the periodic periodic duesdues applicable applicable to members to members for the forperiod the period fromfrom suchsuch effective effective datedate or, inor, theincase the case of employees of employees entering entering into the intobargaining the bargaining unit after unit after the the effective effective date,date, on oronafter or after the thirtieth the thirtieth day after day after suchsuch entrance, entrance, whichever whichever of of thesethese datesdates is later, is later, until until the termination the termination of this of contract. this contract. 2. For 2. purpose For purpose of this of Article, this Article, "employee" "employee" shallshall meanmean any person any person entering entering into into the bargaining the bargaining unit. unit. EachEach employee employee who who is a member is a member of theofbargaining the bargaining unit unit on oronbefore or before the effective the effective datedate of this of Agreement this Agreement and who and who on the oneffective the effective datedate of this of Agreement this Agreement was was not required not required as a as condition a condition of employment of employment to pay to pay or tender or tender to thetoUnion the Union amounts amounts equalequal to thetoperiodic the periodic duesdues applicable applicable to to members, members, shall,shall, as a as condition a condition of employment, of employment, pay or paytender or tender to thetoUnion the Union amounts amounts equalequal to thetoperiodic the periodic duesdues applicable applicable to members to members for the forperiod the period beginning beginning 30 days 30 days afterafter the effective the effective datedate of this of agreement, this agreement, until until the the termination termination of this of agreement. this agreement. 3. The 3. The condition condition of employment of employment specified specified above above shallshall not apply not apply during during periods periods of formal of formal separations* separations* fromfrom the bargaining the bargaining unit by unitany by such any such employee employee but but shallshall reapply reapply to such to such employee employee on the onthirtieth the thirtieth day following day following return return to theto the bargaining bargaining unit. unit. *The*The termterm "formal "formal separation" separation" includes includes transfers transfers out ofout theofbargaining the bargaining unit, unit, removal removal fromfrom the payroll the payroll of theofCompany, the Company, and leaves and leaves of absence of absence of of moremore thanthan one month one month duration. duration. Section Section 3.023.02Collection of Dues Collection of Dues 1. Upon written orderorder signed by a by bargaining unit employee, the Company will will 1. Upon written signed a bargaining unit employee, the Company deduct fromfrom that employee's wages and pay to thetoUnion the amount deduct that employee's wages and over pay over the Union the amount specified in said order. The The Union will reimburse the Company for the specified in said order. Union will reimburse the Company forcost the cost of making the transaction. of making the transaction. 2. The Union agrees that at itsatown expense it willitdefend, indemnify, and save 2. The Union agrees that its own expense will defend, indemnify, and save harmless the Company fromfrom and against all claims, demands, suits,suits, harmless the Company and against all claims, demands, damages, or expenses, of any whatsoever, arising out ofout orofinor any damages, or expenses, of kind any kind whatsoever, arising in any manner, except for the own own willfulwillful misconduct, incident to any manner, except forCompany's the Company's misconduct, incident to any action takentaken by the in complying with with Section 1 of this action byCompany the Company in complying Section 1 of Section. this Section. ARTICLE 4 4 ARTICLE Reserved for Future Use Use Reserved for Future

230 230

APPENDIX F

ARTICLE ARTICLE 5 5 BULLETIN BOARDS BULLETIN BOARDS SectionSection 5.01 The 5.01Union Themay Union usemay space useonspace Company on Company bulletin boards bulletin for boards posting for posting notices and notices bulletins and bulletins in consideration in consideration of an annual of anrental annualrate rental mutually rate mutually agreeable. agreeable.

ARTICLE ARTICLE 6 6 NONDISCRIMINATION NONDISCRIMINATION AFFIRMATIVE ACTION AFFIRMATIVE ACTION FEDERAL AND STATE FEDERAL AND STATE LAWS LAWS SectionSection 6.01 Non-Discrimination 6.01 Non-Discrimination Clause Clause In a desire In atodesire restate to their restate respective their respective policies policies neither the neither Company the Company nor the Union nor the Union shall unlawfully shall unlawfully discriminate discriminate against any against employee any employee becausebecause of such employee's of such employee's race, color, race, religion, color, religion, sex, age,sex, or national age, or national origin ororigin because or because he or she heisor she is handicapped, handicapped, a disabled a disabled veteran veteran or a veteran or a veteran of the Vietnam of the Vietnam era. era. SectionSection 6.02 Federal 6.02 Federal State Laws or Stateor Laws Should any Federal State law or regulations, or the final decision of any Should any Federal or State or law or regulations, or the final decision of any court or court or of competent jurisdiction, affect any practice or provision of this Contract, the board ofboard competent jurisdiction, affect any practice or provision of this Contract, the or provision so affected to with comply the requirements of practice practice or provision so affected shall be shall madebetomade comply the with requirements of such law, regulation or decision for the localities within the jurisdiction; otherwise all such law, regulation or decision for the localities within the jurisdiction; otherwise all other provisions of and practices under this Contract shall in remain in full force and other provisions of and practices under this Contract shall remain full force and effect. Any changes madethis under thisshall article be discussed and upon agreed upon effect. Any changes made under article be shall discussed and agreed by the Company thebefore Unionwritten beforerevisions written revisions are issued. jointly byjointly the Company and the and Union are issued.

ARTICLE ARTICLE 7 7 CLASSIFICATION CLASSIFICATION OF EMPLOYEES OF EMPLOYEES SectionSection 7.01 Employee 7.01 Employee An “employee” An “employee” is defined is defined as any person as any rendering person rendering service to service the Company to the Company under the under the terms ofterms employment of employment which permit whichthe permit Company the Company to exercise to exercise directiondirection or control orwith control with respect respect to the manner to the manner in whichinservices which services are performed, are performed, and whoand receives who receives from thefrom the Company Company for suchfor services such services a regulara and regular stated andcompensation stated compensation other than other a retainer than a retainer includingincluding those whose thosecompensation whose compensation is ordinarily is ordinarily computed computed on otheron than other a time than a time basis, even basis, though even the though individual the individual may be:may be: A. Currently A. Currently employed employed full-time full-time or part-time or part-time (Regular, (Regular, Term or Term Temporary) or Temporary) B. On vacation B. On vacation or other or approved other approved absenceabsence with or without with or pay, without or pay, or C. Absent C. on Absent account on account of illnessoforillness accident or accident under the under Employees’ the Employees’ Benefit Benefit Plan or other Plan or approved other approved basis. basis. This definition This definition shall notshall include not –include – Any contractor Any contractor or any individual or any individual performing performing specific specific work or work services or services for for the Company the Company and responsible and responsible to it onlytoforit only the results. for the results.

231

231

APPENDIX F

Section Section 7.027.02Probation Probation For the of this all employees hiredhired afterafter the effective datedate of of Forpurposes the purposes of agreement, this agreement, all employees the effective this agreement, unless otherwise specified by management, will be this agreement, unless otherwise specified by management, willprobationary. be probationary. Employees will remain probationary for twelve (12) (12) months. Probationary employees Employees will remain probationary for twelve months. Probationary employees may may be terminated at any for any during the twelve (12)-month period. be terminated at time any time for reason any reason during the twelve (12)-month period. Section 7.037.03Regular Employee Section Regular Employee A regular employee is anisindividual whose employment is expected to continue for for A regular employee an individual whose employment is expected to continue longer thanthan a year although it may be terminated earlier by action on the of the longer a year although it may be terminated earlier by action onpart the part of the Company or the Company oremployee. the employee. Section 7.047.04Temporary Employee Section Temporary Employee A “Temporary” Employee is one who who is engaged on aon Temporary basisbasis for afor period A “Temporary” Employee is one is engaged a Temporary a period of not thanthan one one year.year. A Temporary Employee’s employment may may be be ofmore not more A Temporary Employee’s employment terminated at any with with or without cause, and and for such reasons as completion terminated at time, any time, or without cause, for such reasons as completion of the assignment for which he/she was was engaged. A Temporary Employee ofwork the work assignment for which he/she engaged. A Temporary Employee mustmust be separated fromfrom AT&T EastEast uponupon reaching one one yearyear of service. A A be separated AT&T reaching of service. Temporary Employee who who has been separated fromfrom AT&T EastEast for any Temporary Employee has been separated AT&T for reason any reason mustmust remain separated for atforleast ninety (90) (90) daysdays before beingbeing eligible for reremain separated at least ninety before eligible for reengagement as a as Temporary Employee. engagement a Temporary Employee. Section 7.057.05TermTerm Employee Section Employee One One hiredhired for afor specific project or a or limited period with with the definite understanding a specific project a limited period the definite understanding that that theirtheir employment will terminate or beor converted to Regular Employee status employment will terminate be converted to Regular Employee status uponupon the the completion of the project or ator the end end of the period, and and whose completion of the project at the of the period, whose employment is expected to continue for more thanthan one one (1) year but, but, unless mutually employment is expected to continue for more (1) year unless mutually agreed to bytothe and and the Union, not longer thanthan thirty-six (36) (36) months as as agreed by Company the Company the Union, not longer thirty-six months a Term Employee. TermTerm Employees shallshall be excluded fromfrom the the provisions in in a Term Employee. Employees be excluded provisions Section 14.01 through 14.05 of this Appendix. If a IfTerm Employee covered by by Section 14.01 through 14.05 of this Appendix. a Term Employee covered Appendix F attains 36 months of service, the the employee shallshall either be work Appendix F attains 36 months of service, employee either be work completed or converted to a to Regular Employee at the discretion. If theIf the completed or converted a Regular Employee at Company’s the Company’s discretion. employee is converted to Regular Employee, the employee will continue to beto be employee is converted to Regular Employee, the employee will continue covered by the conditions and and benefits provided by Appendix F. F. covered byterms, the terms, conditions benefits provided by Appendix Section 7.067.06Part-Time Employee Section Part-Time Employee A. AA.part-time employee is one who who is employed and and normally scheduled to to A part-time employee is one is employed normally scheduled workwork less less hours per average month thanthan a comparable full-time employee hours per average month a comparable full-time employee in theinsame job title, classification and and workwork group working the same the same job title, classification group working the same normal dailydaily tour.tour. normal

232 232

APPENDIX F B. A part-time B. A part-time employee employee shall receive shall the receive following the following level of Company level of Company contributions contributions toward the toward cost the of employee cost of employee and eligible and dependent eligible dependent coverage, coverage, based onbased the employee’s on the employee’s normal scheduled normal scheduled work hours workashours as shown below: shown below: Company Company Contributions Contributions Normal Weekly Normal Scheduled Weekly Scheduled TowardsTowards Employee Employee & Eligible & Eligible Work Hours Work Hours Dependent Dependent Health Coverage* Health Coverage* 25 or more 25 or hours moreper hours weekper week 17 through 17 through 24 hours24per hours weekper week 16 or less 16hours or lessper hours weekper week

100% 100% 50% 50% 0% 0%

* Employee * Employee pays thepays remaining the remaining cost of coverage, cost of coverage, includingincluding all HMOall HMO premiums premiums that exceed that the exceed SNET theMedical SNET Medical Plan costs. Plan costs.

ARTICLE ARTICLE 8 8 SENIORITY SENIORITY SectionSection 8.01 Seniority 8.01 Seniority as used as in this usedagreement in this agreement shall mean shallNet mean Credited Net Credited Service Service (NCS) with (NCS) the with Company the Company as determined as determined by the pension by the pension plan administrator. plan administrator. SectionSection 8.02 Where 8.02 an Where an employee’s Net Credited Date to is used to employee’s Net Credited Service Service Date is used determine suchas events as vacation selection, transfers, work schedules determine seniorityseniority for suchfor events vacation selection, transfers, work schedules or trick schedules, and aremore two or more employees same Net Credited or trick schedules, and there arethere two or employees with the with samethe Net Credited the selection will bebymade by an automated if available. In Service Service Date, theDate, selection will be made an automated system, system, if available. In casesanwhere an automated system is not available and for surplus, cases where automated system is not available and for surplus, layoff orlayoff lateralor lateral force rearrangement a lottery-like will be conducted witnessed by a force rearrangement events, aevents, lottery-like drawing drawing will be conducted witnessed by a Union Tie-breakers officer. Tie-breakers will be conducted each individual Union officer. will be conducted for eachfor individual event. event.

ARTICLE ARTICLE 9 9 TIME OFF TIME OFF SectionSection 9.01 Paid 9.01 Holidays Paid Holidays Seven (7) Seven paid (7) holidays paid holidays shall be shall observed be observed as follows: as follows: New Year’s NewDay Year’s Day MemorialMemorial Day Day Independence Independence Day Day Labor Day Labor Day Thanksgiving Thanksgiving Day Day Day After Day Thanksgiving After Thanksgiving Christmas Christmas Day Day HolidaysHolidays that fall on thata fall Sunday on a Sunday will be observed will be observed on the following on the following Monday.Monday. When a When a holiday falls holiday on afalls Saturday, on a Saturday, employees employees will be given will be another given another day off inday a subsequent off in a subsequent week or week a preceding or a preceding week asweek determined as determined by the Company. by the Company. All time off All earned time off in earned in the previous the previous vacationvacation year, must year, bemust takenbe before takenany before timeany off in time theoff current in the vacation current vacation year canyear be taken. can be taken.

233

233

APPENDIX F Section Working A Holiday Section 9.029.02 Working On AOn Holiday Employees a holiday, willbe notgiven be given daytooff be taken at a later Employees who who workwork on aon holiday, will not a daya off betotaken at a later Employees a holiday willpaid be paid (8) hours at straight date.date. Employees who who workwork on aon holiday will be eighteight (8) hours at straight time time forholiday the holiday and at time and half one (1 half½)(1for ½)each for each worked onholiday. the holiday. for the and at time and one hourhour worked on the Section Holidays During A Vacation Week Section 9.039.03Holidays During A Vacation Week When a holiday during a week in which an employee on vacation, the will day will When a holiday falls falls during a week in which an employee is onisvacation, the day be treated a holiday, nota as day of vacation. be treated as a as holiday, not as daya of vacation. Section Vacation Section 9.049.04Vacation YearYear in which vacation and Personal off may be taken be known The The yearyear in which vacation and Personal DaysDays off may be taken shallshall be known as as the “vacation year.” vacation is defined a period of time beginning the “vacation year.” The The vacation yearyear is defined as a as period of time beginning December and ending on December the following Employees December 31st 31st and ending on December 30th30th of theoffollowing year.year. Employees be active onpayroll the payroll a leave of absence on disability) and must mustmust be active on the (not (not on aon leave of absence or onordisability) and must physically report to work at least oneday (1) in day the vacation be eligible physically report to work for atfor least one (1) theinvacation yearyear to betoeligible for for vacation and Personal vacation and Personal DaysDays Off. Off. However, an employee be granted vacation for which are otherwise eligible However, an employee may may be granted vacation for which they they are otherwise eligible in a vacation without performing any work forCompany the Company in year that year provided in a vacation yearyear without performing any work for the in that provided areon notaon a leave of absence or disability and such vacation is contiguous they they are not leave of absence or disability and such vacation is contiguous to to and continues vacation forpreceding the preceding or such vacation begins and continues with with theirtheir vacation for the year;year; or such vacation begins during the seven first seven (7) days the vacation during the first (7) days of theofvacation year.year. Section Vacation Eligibility Section 9.059.05Vacation Eligibility Employees be eligible for vacation, based on their Net Credited Service (NCS) Employees shallshall be eligible for vacation, based on their Net Credited Service (NCS) the Company, as follows: with with the Company, as follows: A. One (1) week of vacation completion sixmonths (6) months of service. A. One (1) week of vacation uponupon completion of sixof(6) of service. B. Two (2) weeks of vacation completion of twelve months of service. B. Two (2) weeks of vacation uponupon completion of twelve (12) (12) months of service. provision cannot be combined the above to result in more two (2) This This provision cannot be combined with with the above to result in more thanthan two (2) weeks of vacation entitlement the same vacation weeks of vacation entitlement in theinsame vacation year.year. C. Three (3) weeks of vacation to employee any employee complete seven (7) years C. Three (3) weeks of vacation to any who who couldcould complete seven (7) years of service or more but less fifteen of service within the vacation of service or more but less thanthan fifteen (15) (15) yearsyears of service within the vacation year.year. D. Four (4) weeks of vacation to employee any employee complete fifteen D. Four (4) weeks of vacation to any who who couldcould complete fifteen (15) (15) of service or more but less twenty-five of service within yearsyears of service or more but less thanthan twenty-five (25) (25) yearsyears of service within the the vacation vacation year.year. E. Five (5) weeks of vacation to employee any employee complete twenty-five E. Five (5) weeks of vacation to any who who couldcould complete twenty-five (25) (25) of service or more within the vacation yearsyears of service or more within the vacation year.year. Section Carry-over Vacation Section 9.069.06Carry-over Vacation All employees are encouraged to take of their vacation during the vacation All employees are encouraged to take all ofall their vacation time time during the vacation However, a maximum of (1) oneweek (1) week of vacation be carried into the year.year. However, a maximum of one of vacation may may be carried overover into the vacation A vacation that is carried be taken by April next next vacation year.year. A vacation weekweek that is carried overover mustmust be taken by April 30th.30th. Company its discretion employees on vacation and require The The Company may may at itsatdiscretion placeplace employees on vacation and require themthem to to

234 234

APPENDIX F take vacation take vacation at a specified at a specified time. Thetime. number Theof number weeksof management weeks management may place may place employees employees on vacation on vacation is limited istolimited not more to not than more one than (1) week one (1) in aweek vacation in a vacation year. year. Should the Should need the to place need employees to place employees on vacation on vacation occur, theoccur, Company the Company will provide will provide thirty (30)thirty days(30) notice days to notice the affected to the employees. affected employees. Section 9.07 SectionVacation 9.07 Vacation SelectionSelection Employees may select their vacation in full weeks on a day-at-a-time Employees may select their vacation in full weeks and on a and day-at-a-time basis basis the vacation shall be selected a work group during theduring vacation selectionselection process. process. VacationsVacations shall be selected in a workingroup as determined by the Company, on seniority. The Company shall determine as determined by the Company, based onbased seniority. The Company shall determine periods available for selection and theof number of employees allowed off on vacation. periods available for selection and the number employees allowed off on vacation. SectionPersonal 9.08 Personal Section 9.08 Days OffDays Off Employees are allowed through the use ofthe Personal Days Off Days to be Off off to be off Employees areflexibility allowed flexibility through use of Personal work withwork pay,with subject approval by management. pay,tosubject to approval by management. Each employee who has who completed six (6) months serviceofwill be eligible Each employee has completed six (6)ofmonths service will befor eligible for seven (7)seven paid Personal Days Off Days each Off vacation year. (7) paid Personal each vacation year. The Company may at itsmay discretion place employees on Personal Days Off Days and Off and The Company at its discretion place employees on Personal require them to take Days Off Days at a specified time. Thetime. number Personal require themPersonal to take Personal Off at a specified Theof number of Personal Days Off Days that management may place employees on, is limited not more than one than one Off that management may place employees on, istolimited to not more (1) in each year. Should need the to place on a Personal Day (1)vacation in each vacation year.the Should need employees to place employees on a Personal Day Off occur,Off theoccur, Company will provide (30)thirty days(30) notice to notice the affected the Company willthirty provide days to the employee. affected employee. The Company shall determine periods available for selection and the number The Company shall determine periods available for selection and theofnumber of employees allowed off on Personal Days. Days. employees allowed off on Personal Section 9.09 SectionSelection 9.09 Selection Of Personal Of Personal Days OffDays Off All Personal Off selected shall be selected on seniority within a workgroup as All Personal Days Off Days shall be based onbased seniority within a workgroup as determined by the Company. Employees may be permitted determined by the Company. Employees may be permitted to take alltooftake theirall of their two increments. (2) hour increments. The Company shall determine PersonalPersonal Days Off Days in twoOff (2)inhour The Company shall determine periods periods for selection and theof number of employees allowed off on Personal availableavailable for selection and the number employees allowed off on Personal Days Off.Days Off. SectionCivic 9.10 Duty Civic Duty Section 9.10 Employees their supervisor notice when they are requested to Employees must givemust theirgive supervisor advance advance notice when they are requested to appear for jury duty. Time off towith comply with a summons for obligatory appear for jury duty. Time off to comply a summons for obligatory jury duty jury will duty will be paidtosubject to court verification. The Company granttime unpaid time off for be paid subject court verification. The Company will grantwill unpaid off for other court processes. ordered processes. Employees are expected to notify their supervisors other court ordered Employees are expected to notify their supervisors as possible soon as of possible of the needoff fortotime off towith comply with any court order. as soon as the need for time comply any court order. SectionDeath 9.11 InDeath In An Employee’s Immediate Family/Household Section 9.11 An Employee’s Immediate Family/Household Employees will beup granted up(3) to three (3) paid days of excused timetooff Employees will be granted to three paid days of excused time off due a due to a death in the employee’s immediate family. Immediate family the includes the death in the employee’s immediate family. Immediate family includes employee’s parents, stepparents, parents, children, stepchildren, employee’s parents, stepparents, adoptive adoptive parents, children, stepchildren, adoptive adoptive stepbrothers, sisters, stepsisters, or wife (including children, children, brothers,brothers, stepbrothers, sisters, stepsisters, husband husband or wife (including grandparents, grandchildren, mother-in-law or, father-in-law. If DomesticDomestic Partner), Partner), grandparents, grandchildren, mother-in-law or, father-in-law. If off is an needed, an employee mayvacation request vacation time ortime unpaid more timemore off istime needed, employee may request time or unpaid off, time off, all is of dependent which is dependent on the of the business. In allsupervisory cases, supervisory all of which on the needs of needs the business. In all cases, is required. approval approval is required. SectionAbsence 9.12 Absence Section 9.12 Employees having (1) years or more yearsshall of NCS shallatbethe paid at the basic wage Employees having one (1) orone more of NCS be paid basic wage rate for illness absences on scheduled workdays, up to a maximum five (5) paid rate for illness absences on scheduled workdays, up to a maximum of five (5)ofpaid illness absence per calendar year. Employees must notify their supervisor illness absence days per days calendar year. Employees must notify their supervisor before their scheduled they will befrom absent from work. before their scheduled start timestart that time they that will be absent work.

235

235

APPENDIX F

Section Section 9.139.13Excused TimeTime Required By Law Excused Required By Law Employees will be otherother excused time time off (paid or unpaid) as required by by Employees willgranted be granted excused off (paid or unpaid) as required applicable StateState and/or Federal laws.laws. applicable and/or Federal

ARTICLE ARTICLE 10 10 WORKING WORKING CONDITIONS CONDITIONS Section Section 10.0110.01 WorkWork Apparel Apparel The The Company Company may,may, at itsatdiscretion, its discretion, implement implement appearance appearance standards standards and/or and/or a a dressdress codecode consistent consistent with with StateState and and Federal Federal laws.laws. The The Company Company may may change change the the standards standards and code and code at itsatdiscretion. its discretion. For the For employees the employees in Appendix in Appendix F, participation F, participation in the in AT&T the AT&T Branded Branded Apparel Apparel Program Program (BAP) (BAP) is mandatory. is mandatory. The The Company Company can modify can modify or discontinue or discontinue this program this program at itsatdiscretion. its discretion. If theIf BAP the BAP is is discontinued discontinued for the for employees the employees listedlisted in Appendix in Appendix F, the F, Company the Company will give will give thosethose employees employees a minimum a minimum notice notice of thirty of thirty (30) (30) daysdays priorprior to such to such discontinuance. discontinuance. Section Section 10.0210.02 WorkWork Schedules Schedules (C) (C) The The Company will determine and post the work schedules weekly. No later thanthan Company will determine and post the work schedules weekly. No later

12 p.m. on Friday of each weekweek the work schedule for the calendar weekweek shallshall 12 p.m. on Friday of each the work schedule fornext the next calendar be posted or otherwise be made available to show the assigned tourstours for each be posted or otherwise be made available to show the assigned for each employee for the week. Insofar as the requirements and abilities employee forfollowing the following week. Insofar asservice the service requirements and abilities of theofemployees will permit, as determined by management, employee preference the employees will permit, as determined by management, employee preference in order of seniority shallshall be taken into account in theinassignment of tours. in order of seniority be taken into account the assignment of tours. Employee’s scheduled workwork hourshours may may startstart at any of theofday, on any theof the Employee’s scheduled at time any time the day, on day any of day weekweek and may be spread over over any six of theofweek. Employees will have and may be spread any(6) sixdays (6) days the week. Employees will have one (1) weekend off per WorkWork schedules will be for afor a oneguaranteed (1) guaranteed weekend offmonth. per month. schedules willposted be posted minimum period of one and are to change with with forty-eight (48) (48) minimum period of (1) oneweek (1) week andsubject are subject to change forty-eight hourshours notice to theemployee. All employees will have the opportunity to work thirty-thirtynotice to theemployee. All employees will have the opportunity to work two (32) hourshours in a week. Any Any time time off from otherwise scheduled workwork will be two (32) in a week. off from otherwise scheduled will be counted toward the thirty-two (32) (32) hours. counted toward the thirty-two hours. Section 10.0310.03 Alternate WorkWork Schedules Section Alternate Schedules The The Company will determine if, when and in which workwork groups it would establish Company will determine if, when and in which groups it would establish alternate workwork schedules. Alternate WorkWork Schedules (AWS) may may consist of a of a alternate schedules. Alternate Schedules (AWS) consist compressed workwork weekweek or anorexpanded workwork week. AWSAWS options will take into into compressed an expanded week. options will take consideration bothboth customer and employee needs, as well as departmental staffing consideration customer and employee needs, as well as departmental staffing and scheduling requirements. The The Company can terminate alternate workwork and scheduling requirements. Company can terminate alternate schedules at anytime, for any schedules at anytime, for reason. any reason. Section 10.0410.04 SplitSplit WorkWork DaysDays Section The The Company may may schedule employees to work a split workday. A split workday is is Company schedule employees to work a split workday. A split workday a divided workday, with with hourshours off inoff between. a divided workday, in between.

236 236

APPENDIX F Section Section 10.05 10.05Change Change Hours OfOf Hours If an employee is notified less than twelve (12) hours before originally scheduled If an employee is notified less than twelve (12) hours before thethe originally scheduled start time a change in work hours, affected employee receive hours start time of of a change in work hours, thethe affected employee willwill receive twotwo (2)(2) hours straight time rate. of of paypay at at thethe straight time rate. Section 10.06 OfOf Hours Section 10.06Cancellation Cancellation Hours A. A.If an employee is notified less than twelve (12) hours before thethe originally If an employee is notified less than twelve (12) hours before originally scheduled start time that thethe scheduled hours areare canceled, thethe affected scheduled start time that scheduled hours canceled, affected employee willwill receive twotwo (2)(2) hours of of paypay at at thethe straight time rate. employee receive hours straight time rate. B. B.If an employee begins work at at thethe scheduled time onon a scheduled workday, thethe If an employee begins work scheduled time a scheduled workday, employee’s scheduled work dayday cannot bebe canceled. employee’s scheduled work cannot canceled. Section 10.07Overtime Overtime Section 10.07 (N)(N)

(NOTE: Overtime recorded and compensated in one minute increments upon (NOTE: Overtime willwill bebe recorded and compensated in one minute increments upon thethe implementation payroll system changes necessary effect one-minute time recording implementation of of payroll system changes necessary to to effect one-minute time recording practices. These changes implemented earlier than January, 2015.) practices. These changes willwill bebe implemented nono earlier than January, 2015.)

Employees may required work overtime subject needs business. Employees may bebe required to to work overtime subject to to thethe needs of of thethe business. Overtime hours worked in excess of forty (40) a calendar week paid Overtime hours worked in excess of forty (40) in aincalendar week willwill bebe paid at at thethe rate one and one-half (1½) times basic hourly wage rate and in accordance rate of of one and one-half (1½) times thethe basic hourly wage rate and in accordance (C)(C) with applicable Federal and/or State Laws. Union time (paid unpaid) applicable Federal and/or State Laws. Union time (paid or or unpaid) willwill bebe ) ) with considered work time towards build-up forty (40) hour work week considered work time towards thethe build-up forfor thethe forty (40) hour work week forfor overtime calculations. Employees scheduled assigned overtime overtime calculations. Employees willwill notnot bebe scheduled or or assigned overtime in in excess fifteen (15) hours a work week unless either employee consents excess of of fifteen (15) hours in ainwork week unless either thethe employee consents to to such overtime assignment determined management, there exists such overtime assignment or,or, as as determined by by management, there exists a a service emergency (e.g. event national, state local importance, fire, service emergency (e.g. anan event of of national, state or or local importance, fire, explosion, other catastrophe, severe weather conditions, long-term service explosion, or or other catastrophe, severe weather conditions, long-term service difficulties God, etc.). difficulties or or anan actact of of God, etc.). Section 10.08Shift Shift Differentials Section 10.08 Differentials Employees who scheduled work evening night assignment in which Employees who areare scheduled to to work anan evening or or night assignment in which more than (50) percent time falls between hours 6:00 p.m. and 6:00 more than fiftyfifty (50) percent of of thethe time falls between thethe hours of of 6:00 p.m. and 6:00 a.m., shall receive a daily premium payment (10) percent their base wages a.m., shall receive a daily premium payment of of tenten (10) percent of of their base wages each worked. Shift differentials included in the employee’s rate forfor each dayday worked. Shift differentials willwill bebe included in the employee’s rate of of paypay purposes computing payments during periods vacationand holidays, if the forfor purposes of of computing payments during periods of of vacationand holidays, if the following conditions met: following conditions areare met: employee works one work week evening night assignments before AnAn employee works one (1)(1) fullfull work week of of evening or or night assignments before his/her vacation holiday and is scheduled to work one work week his/her vacation or or holiday and is scheduled to work one (1)(1) fullfull work week of of evening night assignments, following his/her vacation holiday. evening or or night assignments, following his/her vacation or or holiday. Section 10.09Sunday Sunday Premium Payments Section 10.09 Premium Payments Employees who work a Sunday shall receive rate of one and one-half Employees who work onon a Sunday shall receive thethe rate of one and one-half (1 (1 ½)½) times employee’s base wages, a maximum eight hours day. times thethe employee’s base wages, upup to to a maximum of of eight (8)(8) hours perper day. Employees who excused from work with during scheduled hours Sunday Employees who areare excused from work with paypay during scheduled hours onon Sunday shall paid straight time excused absence. shall bebe paid at at straight time forfor thethe excused absence.

237 237

APPENDIX F

Section Section 10.1010.10 MealMeal Periods Periods Unpaid mealmeal periods will normally be scheduled for thirty (30),(30), forty-five (45) (45) or or Unpaid periods will normally be scheduled for thirty forty-five sixtysixty (60) (60) minutes, as determined by the minutes, as determined byCompany. the Company. Periods Section 10.1110.11 RestRest Periods Section periods willassigned be assigned in accordance and/or Federal however, RestRest periods will be in accordance with with StateState and/or Federal law; law; however, willfifteen be fifteen minutes in length. they they will be (15) (15) minutes in length. Section Section 10.1210.12 Relief Differential Relief Differential Employees will be a differential of eight dollars ($8.00) whenwhen in addition to their Employees willpaid be paid a differential of eight dollars ($8.00) in addition to their normal duties they they relieve or assist a manager for four (4) hours or more. Relief normal duties relieve or assist a manager for four (4) hours or more. Relief Differential assignments specifically exclude administering discipline to other Differential assignments specifically exclude administering discipline to other employees. employees. Section 10.1310.13 Working In A In Different TitleTitle Section Working A Different The The assignment of a particular title to antoemployee doesdoes not mean that the assignment of a particular title an employee not mean thatemployee the employee shallshall perform only only the kind of work coming under his/her title classification, or that perform the kind of work coming under his/her title classification, or that certain kindskinds of work shallshall be performed exclusively by certain classifications of of certain of work be performed exclusively by certain classifications employees. employees. Section 10.1410.14 Home Garaging Section Home Garaging The The Company may,may, at is at discretion, implement a mandatory Home Garaging Company is discretion, implement a mandatory Home Garaging Program. The The Company may may change the program at itsatdiscretion. OnceOnce Program. Company change the program its discretion. implemented, the Company can cancel the program with with thirtythirty (30) (30) daysdays notice. implemented, the Company can cancel the program notice. Section 10.1510.15 Travel and and Temporary WorkWork Locations Section Travel Temporary Locations A. The Company will either furnish all means of transportation or specify whatwhat A. The Company will either furnish all means of transportation or specify transportation shallshall be used for travel on Company business. transportation be used for travel on Company business. B. Employees who who agree to use personal vehicles for Company business B. Employees agree to their use their personal vehicles for Company business will be at theatthen current IRS reimbursement rate rate for mileage. willreimbursed be reimbursed the then current IRS reimbursement for mileage. C. Employees may may be assigned to work at a temporary workwork location. When C. Employees be assigned to work at a temporary location. When employees are assigned to work at a temporary workwork location, the employee will will employees are assigned to work at a temporary location, the employee be reimbursed for travel time time and transportation expenses to and the the be reimbursed for travel and transportation expenses to from and from temporary workwork location in excess of that for the normal temporary location in excess of required that required foremployee’s the employee’s normal commute. commute. D. Transportation expenses include, but are to, mileage, bridge toll, toll, D. Transportation expenses include, butnot arelimited not limited to, mileage, bridge parking, airfare, and bus parking, airfare, and fare. bus fare. Section 10.1610.16 Contracting Out Out Section Contracting It is the objective to consider carefully the interests of both the customer It isCompany’s the Company’s objective to consider carefully the interests of both the customer and employee alongalong with with all other considerations essential to thetomanagement of theof the and employee all other considerations essential the management business in a highly competitive and dynamic environment. WhileWhile the Company business in a highly competitive and dynamic environment. the Company believes it is in itsinbest interests to utilize its own employees, the Company doesdoes use use believes it is its best interests to utilize its own employees, the Company contractors as it as deems necessary in order to respond to a highly unpredictable contractors it deems necessary in order to respond to a highly unpredictable marketplace. For various reasons where the needs of theofbusiness require the the marketplace. For various reasons where the needs the business require Company may may subcontract. Company subcontract.

238 238

APPENDIX F

Section Section 10.17 10.17Overnight Overnight Trips Trips If the Company determines overnight travel is required, employee If the Company determines thatthat overnight travel is required, the the employee will will be be reimbursed expenses, which supported by receipts as follows: reimbursed for for expenses, which areare supported by receipts as follows: Transportation expenses as described in Section 10.15, A. A. Transportation expenses as described in Section 10.15, B. B. Lodging, approved in advance by the Company B. B. Lodging, approved in advance by the Company (C) (C) C. C. Meals, to exceed thirty-five dollars ($35) unless management Meals, not not to exceed thirty-five dollars ($35) perper day,day, unless management approves a higher amount in advance. approves a higher amount in advance. Section 10.18Monitoring/GPS Monitoring/GPS Section 10.18 TheThe Company, at its maymay monitor and/or record calls of those employees Company, at discretion, its discretion, monitor and/or record calls of those employees in Appendix F inFaccordance withwith State andand Federal laws. in Appendix in accordance State Federal laws. TheThe Company, at its maymay useuse GPS technology withwith those employees Company, at discretion, its discretion, GPS technology those employees in Appendix F inFaccordance withwith State andand Federal laws. in Appendix in accordance State Federal laws. Section 10.19 to Job Titles Section 10.19Changes Changes to Job Titles 1. 1. General - Whenever the the Company determines it appropriate to create a a General - Whenever Company determines it appropriate to create newnew job job titletitle in the Bargaining UnitUnit or restructure an existing Bargaining UnitUnit in the Bargaining or restructure an existing Bargaining job job title,title, it shall notify the the Departmental ViceVice President of the Union in in it shall notify Departmental President of the Union writing. Restructure, for for purposes of this Appendix, shall be limited to those writing. Restructure, purposes of this Appendix, shall be limited to those situations in which the the duties of an Bargaining UnitUnit job job titletitle areare so so situations in which duties of existing an existing Bargaining significantly changed by the Company thatthat the the associated job job specification significantly changed by the Company associated specification document (“Job Spec”) no longer reflects the the major functions of the document (“Job Spec”) no longer reflects major functions of the restructured job.job. TheThe notification shall include the the job job title,title, the the newnew job job spec restructured notification shall include spec for for the the job job title,title, andand the the initial Wage Schedule for for the the job job title.title. TheThe initial initial Wage Schedule initial Wage Schedule shall be classified as temporary untiluntil finalized as described Wage Schedule shall be classified as temporary finalized as described below. below. 2. 2. Staffing - Following the the notice to the Union, the the Company maymay proceed to to Staffing - Following notice to the Union, Company proceed staffstaff the the Bargaining UnitUnit job job title.title. Bargaining 3. 3. Review andand Finalization - The Union shall have the the right, within thirty Review Finalization - The Union shall have right, within thirty (30)(30) days from receipt of notice from the the Company, to initiate negotiations days from receipt of notice from Company, to initiate negotiations concerning the the initial Wage Schedule established as temporary by the concerning initial Wage Schedule established as temporary by the Company. Company. a) a)If negotiations areare not not so initiated within thirty (30)(30) days as as If negotiations so initiated within thirty days outlined above, the the temporary designation shall be removed andand the the outlined above, temporary designation shall be removed Wage Schedule will will be final. If negotiations areare so initiated, andand Wage Schedule be final. If negotiations so initiated, agreement is reached between the the parties within sixty (60)(60) days agreement is reached between parties within sixty days following the the receipt of notice from the the Company, at the beginning of of following receipt of notice from Company, at the beginning the the nextnext bi-weekly payroll period the the agreed upon Wage Schedule bi-weekly payroll period agreed upon Wage Schedule shall replace the the Wage Schedule designated as temporary. shall replace Wage Schedule designated as temporary. b) b)If negotiations areare so initiated andand the the parties areare unable to reach If negotiations so initiated parties unable to reach agreement within sixty (60)(60) days following receipt of notice from the the agreement within sixty days following receipt of notice from Company, the the issue of an Wage Schedule shall be subject Company, issue of appropriate an appropriate Wage Schedule shall be subject to atobinding mediation process. A mediation conference shall be held a binding mediation process. A mediation conference shall be held as soon as possible following the the conclusion of negotiations but but no later as soon as possible following conclusion of negotiations no later thanthan ninety (90)(90) days from receipt of notice from the the Company. ninety days from receipt of notice from Company.

239239

APPENDIX F

1) If 1) agreement If agreement is reached is reached in theinmediation the mediation process, process, at theat the beginning beginning of theofnext the bi-weekly next bi-weekly payroll payroll periodperiod the agreed the agreed upon upon WageWage Schedule Schedule shall replace shall replace the Wage the Wage Schedule Schedule designated designated as as temporary. temporary. 2) If 2) no agreement If no agreement is reached is reached in theinmediation the mediation process, process, each each party party shall submit shall submit a finalaproposed final proposed permanent permanent WageWage Schedule Schedule to to the mediator the mediator at theatconclusion the conclusion of theofmediation the mediation conference. conference. The The mediator mediator shall determine shall determine whichwhich of theoffinal the submissions final submissions is is appropriate, appropriate, takingtaking into account into account the facts, the facts, discussions discussions and and arguments arguments presented presented by thebyparties the parties duringduring the conference. the conference. At At the beginning the beginning of theofnext the bi-weekly next bi-weekly payroll payroll periodperiod the Wage the Wage Schedule Schedule designated designated by thebymediator the mediator shall replace shall replace the Wage the Wage Schedule Schedule designated designated as temporary. as temporary. Retroactive Retroactive payment payment will bewill be mademade if required. if required. c) The c) mediator The mediator used used in theinmediation the mediation processes processes referred referred to in to in Paragraph Paragraph b) above b) above shall be shall selected be selected by mutual by mutual agreement agreement of theof the parties parties from afrom list of a list mediators of mediators compiled compiled by thebyAmerican the American Arbitration Arbitration Association. Association. Such Such individuals individuals on theonlistthe shall list possess shall possess acknowledged acknowledged expertise expertise in theinarea the of area jobofevaluation. job evaluation. The parties The parties will split willthe splitcost the of cost theofmediator. the mediator.

ARTICLE ARTICLE 11 11 COMPENSATION COMPENSATION Section Section 11.0111.01 Pay Day Pay Day (a) Employees (a) Employees shall be shall paid be every paid every other other FridayFriday for services for services rendered rendered the previous the previous two weeks. two weeks. (b) When (b) When a Company-recognized a Company-recognized holiday holiday falls on falls Friday, on Friday, employees employees shall be shall paid be paid on theonpreceding the preceding Thursday. Thursday. Section Section 11.0211.02 Temporary Assignment to a Higher Maximum WageWage Rate Rate Temporary Assignment to a Higher Maximum Employees who are assigned to work for a full day orday longer on a on a Employees whotemporarily are temporarily assigned to work for awork full work or longer title carrying a higher maximum wagewage rate shall paid theathigher rate for thefor the title carrying a higher maximum rate be shall be at paid the higher rate periodperiod of theofassignment in accordance with Section 14.0114.01 (4). All hourshours the assignment in accordance with Section (4).overtime All overtime will bewill paid theatappropriate overtime wagewage rate for their title. title. be at paid the appropriate overtime rate for regular their regular Section 11.0311.03 Establishment of Wage Progression Schedules Establishment of Wage Progression Schedules Section WageWage progression schedules shall be established for theforvarious occupations progression schedules shall be established the various occupations whichwhich indicate the periods of time each each wagewage increase consideration and and indicate the periods of between time between increase consideration the amounts of theofincreases for regular full-time employees who are the the the amounts the increases for regular full-time employees whomaking are making usualusual and satisfactory improvement in jobinperformance. and satisfactory improvement job performance.

240 240

APPENDIX F

Section Section 11.04 Application 11.04 Application Wage Progression Schedules of WageofProgression Schedules (a) General - The wage increases in the wage progression schedules (a) General - The wage increases indicatedindicated in the wage progression schedules not be automatic, but the Company give consideration at the specified shall notshall be automatic, but the Company shall giveshall consideration at the specified periods as to whether or not employees have increases. merited increases. periods as to whether or not employees have merited (b) Regular and Part-time Employees - Wage progression schedules are (b) Regular Full and Full Part-time Employees - Wage progression schedules are wage treatment forfull-time regular full-time employees designeddesigned primarilyprimarily for wagefor treatment for regular employees but shallbut be shall be used in determining wage treatment forand regular and part-time employees eligible to used in determining wage treatment for regular part-time employees eligible to such treatment by applying the provisions for bi-weekly starting rates, maxima, and such treatment by applying the provisions for bi-weekly starting rates, maxima, and amount wage increases proportionately, e.g., an inexperienced employee amount of wage of increases proportionately, e.g., an inexperienced employee to work half-time, at one-half the minimum starting and receives engagedengaged to work half-time, starts at starts one-half the minimum starting rate, andrate, receives at of thethe end of consideration the first consideration period, one-half theincrease weekly increase on at the end first period, one-half the weekly specifiedspecified on the schedule at of thethis endperiod. of this This period. This employee progresses to one-half the the schedule at the end employee progresses to one-half the maximum. Onschedules certain schedules increases are on anbasis hourly basis and cases in such cases maximum. On certain increases are on an hourly and in such same increase in rate hour to applies to part and full-time employees. the samethe increase in rate per hourper applies part and full-time employees. 11.05 Awarding Increases Section Section 11.05 Awarding Increases At such times and amounts in such amounts as are indicated on the wage schedules, (a) At (a) such times and in such as are indicated on the wage schedules, the Company shall increase ratesofofregular pay ofemployees regular employees who progressively the Company shall increase the ratesthe of pay who progressively acquire additional job knowledge and demonstrate to perform acquire additional job knowledge and demonstrate improvedimproved ability toability perform work work the maximum for the occupation is attained. until the until maximum for the occupation is attained. (b) Employees who demonstrate and outstanding (b) Employees who demonstrate unusual unusual and outstanding progressprogress in their in their occupation shall an receive an increase earlier than indicated in the schedule or in occupation shall receive increase earlier than indicated in the schedule or in an larger amount larger than indicated, In suchthe cases, theoflength of the next an amount than indicated, or both. or In both. such cases, length the next consideration period be theindicated period indicated in the schedule for the new wage consideration period shall be shall the period in the schedule for the new wage level. level. 11.06 Deferring Increases Section Section 11.06 Deferring Increases (a) a When a continuous of absence results from a sickness or accident, (a) When continuous period ofperiod absence results from a sickness or accident, of absence or temporary layoff, the consideration period be extended as leave of leave absence or temporary layoff, the consideration period shall be shall extended as follows: follows: of in Months in Consideration Number Number of Months Consideration Period Period Consideration Will Be Extended Consideration Period Period Will Be Extended Up to 6 Inclusive Time Lost Less One Month Up to 6 Inclusive By TimeBy Lost Less One Month In suchthe cases, the extended period be shortened In such cases, extended period shall be shall shortened if the if the improvement in job performance by the employee been greater improvement in job performance by the employee has beenhas greater than usualthat during that period. than usual during period. (b) anWhen an employee’s performance or conduct not giving warrantangiving an (b) When employee’s performance or conduct does notdoes warrant in accordance the consideration period indicated in the schedule, the increaseincrease in accordance with the with consideration period indicated in the schedule, the be withheld and the employee be informed in advance increaseincrease shall be shall withheld and the employee shall be shall informed in advance of the of the The increase as the employee has reasons reasons therefor.therefor. The increase shall be shall givenbe asgiven soon as as soon the employee has adequately demonstrated consistently satisfactory improvement. In suchthe cases, the adequately demonstrated consistently satisfactory improvement. In such cases, of the next consideration period be theindicated period indicated on the schedule length oflength the next consideration period shall be shall the period on the schedule for that wageThis level. Thisshall period be shortened if the improvement for that wage level. period be shall shortened if the improvement in job in job performance by the employee been than greater than usualthat during that period. performance by the employee has beenhas greater usual during period.

241

241

APPENDIX F

(c) (c) When When an employee an employee with with seniority seniority service service of two of years two years or less or less has not hasmerited not merited a wage a wage increase increase for two for full twoconsecutive full consecutive consideration consideration periods, periods, the employee the employee shallshall thenthen eithereither be transferred be transferred to other to other workwork for which for which qualified, qualified, if available, if available, or dismissed or dismissed afterafter final final notice notice has been has been given. given. (d) (d) When When an employee an employee with with moremore thanthan two years two years of seniority of seniority service service doesdoes not not develop develop the ability the ability to meet to meet completely completely the requirements the requirements of anofoccupation an occupation but but performs performs workwork assigned assigned well well enough enough to betoretained, be retained, wagewage treatment treatment appropriate appropriate to to performance performance shallshall be granted be granted but the butemployee the employee shallshall not receive not receive the maximum the maximum wage. wage. If qualified If qualified to progress to progress in other in other work,work, the employee the employee shallshall be transferred be transferred if an if an opportunity opportunity becomes becomes available. available. Section Section 11.0711.07 Wage Reduction Other ThanThan Transfer Wage Reduction Other Transfer The The basicbasic wagewage rate rate of anofemployee shallshall be subject to reduction for unsatisfactory an employee be subject to reduction for unsatisfactory performance of duty, unsatisfactory personal conduct or action which can be performance of duty, unsatisfactory personal conduct or action which canproven be proven to betodetrimental to thetointerests of theofCompany. be detrimental the interests the Company. Section 11.0811.08 Discretionary Lump SumSum Payments Section Discretionary Lump Payments A lump sum sum payment ofupofup to five ofanofan employee’s annualized (52 (52 A lump payment to (5) fivepercent (5) percent employee’s annualized weeks) weekly wagewage rate rate may may be granted to individual employees at theatCompany’s weeks) weekly be granted to individual employees the Company’s discretion. discretion. Section 11.0911.09 Additional CashCash Awards Section Additional Awards The The Company may may provide employees with with additional cashcash awards. Company provide employees additional awards. The The selection of employees and the of theofcash awards will be at at selection of employees andamounts the amounts the cash awards willmade be made the discretion of management. the discretion of management.

ARTICLE ARTICLE 12 12 Reserved Future Reserved For For Future UseUse ARTICLE 13 13 ARTICLE EMPLOYEE DISCOUNT PROGRAM EMPLOYEE DISCOUNT PROGRAM Section Section 13.0113.01 The The SBC@Home SBC@Home Employee Employee Discount Discount Program Program will be willoffered be offered to alltoeligible all eligible employees employees for their for their personal personal use. use. This This program program consists consists of a package of a package of SBC of SBC products products and services and services available available at discounted at discounted prices. prices. The The Company Company reserves reserves the the rightright to change, to change, amend amend or cancel or cancel this program this program and/or and/or any parts any parts or terms or terms thereof thereof at itsat its sole sole discretion. discretion.

242 242

APPENDIX F

ARTICLE ARTICLE 14 14 ADJUSTMENT FORCEFORCE ADJUSTMENT Section Section 14.01 Transfers 14.01 Transfers 1. The Company 1. The Company may in itsmay discretion in its discretion hire employees hire employees off the street off the or street from or from outside of outside the Bargaining of the Bargaining Unit to fillUnit vacancies to fill vacancies in this Appendix. in this Appendix. However,However, if if the Company the Company determines determines that a vacancy that a vacancy is to be filled is to from be filled within from thewithin the Bargaining Bargaining Unit, it will Unit, post it will a notice post aofnotice the vacancy of the vacancy in accordance in accordance with with Policies and Policies Procedures, and Procedures, Part 1, Transfer Part 1, Transfer Plan, paragraph Plan, paragraph D. D. 2. In deciding 2. In deciding who will who be selected will be selected for a vacancy for a vacancy in this Appendix, in this Appendix, the the CompanyCompany will do sowill in do accordance so in accordance with Policies with and Policies Procedures, and Procedures, Part 1, Part 1, TransferTransfer plan, Paragraph plan, Paragraph V – Selection. V – Selection. The Company The Company may electmay to retreat elect to retreat an employee an employee within thewithin first nine the first (9) months nine (9) from months the from date the the date employee the employee acceptedaccepted the position. the position. 3. Employees 3. Employees with at least with thirty at least (30)thirty months (30) of months time inoftitle, timeunless in title,waived unlessby waived by the Company, the Company, and whoand havewho satisfactory have satisfactory attendance attendance and workand performance work performance may apply may forapply any vacancy for any vacancy posted inposted the Company’s in the Company’s TransferTransfer Bureau at Bureau the at the discretiondiscretion of the Company; of the Company; selectionselection to be made to be in made accordance in accordance with Transfer with Transfer Bureau procedures. Bureau procedures. 4. Advancement 4. Advancement to an Occupation to an Occupation Having aHaving HigheraWage HigherMaximum Wage Maximum (a) All (a) employees All employees who are who advanced are advanced to an occupation to an occupation having ahaving higher a higher maximum maximum will receive will areceive promotional a promotional increase.increase. The method The of method determining of determining this this increaseincrease will normally will normally be in accordance be in accordance with the following with the following procedure: procedure: (1) Determine (1) Determine where the where employee’s the employee’s current pay current falls pay on the falls on the wage progression wage progression guide of guide the joboftothe which job to they which are they beingare being advanced. advanced. The promotional The promotional increaseincrease is the amount is the shown amountasshown the as the next full step next on full the stepwage on the guide wage butguide not tobut exceed not to the exceed maximum the maximum of of the new the job.new job. (b) An (b) employee An employee may be accorded may be accorded additionaladditional treatmenttreatment to the above, to the above, depending depending upon theupon circumstances the circumstances of the individual of the individual case. case. 5. Advancement 5. Advancement to an Occupation to an Occupation Having aHaving LoweraWage LowerMaximum Wage Maximum (a) For(a) Reasons For Reasons Other Than Other A Surplus Than A Condition Surplus Condition - When any - When employee any employee is is transferred transferred to an occupation to an occupation having ahaving lower maximum a lower maximum for any reason for anyother reason other than a surplus than a condition, surplus condition, the casethe shall case be treated shall beon treated its merits on itsand merits an and an appropriate appropriate adjustment adjustment may be made may be after made a careful after aappraisal careful appraisal of the of the individual’s individual’s value in the value new in the position. new position. Section Section 14.02 Relocation 14.02 Relocation Of WorkOf Work When is to be relocated, the Company may if itappropriate, deems appropriate, When work is towork be relocated, the Company may if it deems offer the offer the employees the opportunity follow their work to the new location. affected affected employees the opportunity to follow to their work to the new location. Employees elect to follow their work to the new will location will be considered as Employees who electwho to follow their work to the new location be considered as employee initiated transfers. employee initiated transfers.

243

243

APPENDIX F

Section Section 14.0314.03 ForceForce Adjustment Adjustment Whenever force force conditions as determined by thebyCompany are considered to to Whenever conditions as determined the Company are considered warrant a surplus and the layofflayoff of employees, the Company shall notify warrant a surplus andpossible the possible of employees, the Company shall notify the Union in writing, prior to notifying the affected employees. Employees will bewill be the Union in writing, prior to notifying the affected employees. Employees laid off in off a process determined by thebyCompany. The surplus employees laid in a process determined the Company. The surplus employees designated for layoff designated for layoff will bewill notified a minimum of twoof(2) weeks prior to thetolayoff date, date, unlessunless otherwise be notified a minimum two (2) weeks prior the layoff otherwise provided by law. provided by law. Section 14.0414.04 Layoff Allowance Section Layoff Allowance Employees who are willoffbewill paid layoff allowance basedbased on their Employees wholaid areoff laid be apaid a layoff allowance on seniority their seniority and their weekly wagewage rate inrate effect at theattime theoflayoff, in accordance and base their base weekly in effect the of time the layoff, in accordance with the withfollowing: the following: LENGTH OF SERVICE LENGTH OF SERVICE 0 - 120Months - 12 Months 13 - 24 13Months - 24 Months 25 - 47 25Months - 47 Months 48 Months or More 48 Months or More

LAYOFF ALLOWANCE LAYOFF ALLOWANCE 1 week of payof pay 1 week 2 weeks of payof pay 2 weeks 3 weeks of payof pay 3 weeks 4 weeks of payof pay 4 weeks

Section 14.0514.05 Priority Rehire Section Priority Rehire Employees who are with attendance and work performance and and Employees wholaid areoff laid offsatisfactory with satisfactory attendance and work performance who apply for re-employment in theinsame position that they laid off from, will will who apply for re-employment the same position that were they were laid off from, receive priority consideration for re-hire over new for twenty-four (24) (24) receive priority consideration for re-hire over applicants new applicants for twenty-four months from his/her layofflayoff date. date. months from his/her

ARTICLE ARTICLE 15 15 Reserved for Future Reserved for Future Use Use ARTICLE ARTICLE 16 16 PROBLEM RESOLUTION PROCESS PROBLEM RESOLUTION PROCESS Section Section 16.0116.01 – Grievances – Grievances Grievances will bewill in be accordance with Basic Contract XIII. XIII. Grievances in accordance with Basic Contract Section 16.0216.02 – Arbitration Section – Arbitration Arbitration will bewill in be accordance with Basic Contract XXI. XXI. Arbitration in accordance with Basic Contract

244 244

APPENDIX F

ARTICLE ARTICLE 17 17 CONCLUSION CONCLUSION CWA further CWA agrees further agrees that it will that notit will seeknot to seek alter to anyalter existing any existing bargaining bargaining units in units any in any AT&T company AT&T company on the basis on theofbasis any movement of any movement or transfer or transfer of employees of employees betweenbetween said companies said companies as a result as aofresult this MOA. of thisFurther, MOA. Further, CWA will CWA not,will on not, the basis on theofbasis this of this MOA orMOA on the orbasis on theofbasis any change of any change in operations in operations or practices or practices as a result as aofresult this of this MOA, inMOA, any pleading, in any pleading, petition,petition, complaint complaint or proceeding or proceeding before the before National the National Labor Labor Relations Relations Board, an Board, arbitrator an arbitrator or panelorofpanel arbitrators, of arbitrators, or any court, or anyassert, court, claim, assert, claim, charge charge or allegeorthat allege such that companies such companies are a single are aorsingle joint employer or joint employer or enterprise, or enterprise, alter egos, alteraccretions egos, accretions or successors or successors of one another, of one another, or that any or that bargaining any bargaining units of units of said entities said entities represented represented by or sought by or to sought be represented to be represented by CWAbyare CWA a single are a single bargaining bargaining unit, or unit, are ororshould are or be should otherwise be otherwise altered altered in their scope in theirorscope composition. or composition. This commitment This commitment on the part on the of CWA part ofwill CWA survive will survive the expiration the expiration of this MOA, of thisunless MOA, unless and untiland such until time such as time this commitment as this commitment is terminated is terminated by the mutual by the written mutual written agreement agreement of the parties. of the parties.

245

245

APPENDIX F

Attachment Attachment A A Wage Wage Schedules Schedules Premises Premises Technician Technician Wage Wage Schedule Schedule Bi-Weekly Bi-Weekly Wage Wage Rate Effective: Rate Effective: Step Step 6-03-13 6-03-136-16-13 6-16-138-10-14 8-10-148-09-15 8-09-15 Entry Entry$ 1,284.00 $ 1,284.00 $ 1,284.00 $ 1,284.00 $ 1,284.00 $ 1,284.00 $ 1,284.00 $ 1,284.00 1

1 $ 1,332.00 $ 1,332.00 $ 1,339.00 $ 1,339.00 $ 1,343.00 $ 1,343.00 $ 1,346.00 $ 1,346.00

2

2 $ 1,383.00 $ 1,383.00 $ 1,397.00 $ 1,397.00 $ 1,405.00 $ 1,405.00 $ 1,412.00 $ 1,412.00

3

3 $ 1,435.00 $ 1,435.00 $ 1,457.00 $ 1,457.00 $ 1,470.00 $ 1,470.00 $ 1,481.00 $ 1,481.00

4

4 $ 1,491.00 $ 1,491.00 $ 1,521.00 $ 1,521.00 $ 1,539.00 $ 1,539.00 $ 1,554.00 $ 1,554.00

5

5 $ 1,549.00 $ 1,549.00 $ 1,588.00 $ 1,588.00 $ 1,612.00 $ 1,612.00 $ 1,632.00 $ 1,632.00

6

6 $ 1,610.00 $ 1,610.00 $ 1,658.00 $ 1,658.00 $ 1,688.00 $ 1,688.00 $ 1,713.00 $ 1,713.00

7

7 $ 1,674.00 $ 1,674.00 $ 1,733.00 $ 1,733.00 $ 1,769.00 $ 1,769.00 $ 1,800.00 $ 1,800.00

8

8 $ 1,740.00 $ 1,740.00 $ 1,810.00 $ 1,810.00 $ 1,853.00 $ 1,853.00 $ 1,890.00 $ 1,890.00

9

9 $ 1,811.00 $ 1,811.00 $ 1,892.00 $ 1,892.00 $ 1,943.00 $ 1,943.00 $ 1,987.00 $ 1,987.00

10

10 $ 1,884.00 $ 1,884.00 $ 1,978.00 $ 1,978.00 $ 2,037.00 $ 2,037.00 $ 2,088.00 $ 2,088.00

(6 month (6 month consideration consideration periodperiod between between steps)steps)

* From * From time time to time to time the Company the Company may may grantgrant “Tight “Tight Labor Labor Market” Market” (TLM) (TLM) wagewage credits credits to new to new hireshires into specific into specific job titles job titles and work and work locations. locations. TLMTLM wagewage credits credits will only will only be be granted granted during during a competitive a competitive laborlabor market market that makes that makes it difficult it difficult to attract to attract and and produce produce sufficient sufficient flow flow of qualified of qualified individuals individuals eveneven afterafter rigorous rigorous recruiting recruiting efforts efforts and the anduse the of use other of other typestypes of wage of wage creditcredit (i.e.,(i.e., for relevant for relevant workwork experience experience and/or and/or education). education). TLMTLM wagewage credits credits may may be authorized be authorized by the byhiring the hiring department department for afor a maximum maximum of sixof(6) sixmonths (6) months and up andtoup a maximum to a maximum of 8 steps of 8 steps on the onwage the wage progression progression schedule. schedule. Application Application of theofTLM the TLM wagewage creditcredit may may be inbe combination in combination with with otherother typestypes of wage of wage credits credits granted granted to new to new hireshires in accordance in accordance with with Staffing Staffing Office Office guidelines. guidelines. At a At minimum, a minimum, and ifand necessary, if necessary, the Company the Company will adjust will adjust the pay the pay ratesrates of allofincumbent all incumbent employees employees in theinsame the same job title job and title location and location up toup thetolevel the level of of the TLM the TLM authorized authorized wagewage credits credits granted granted to a new to a new hire into hire that into job thattitle job and title location and location The The Company Company will notify will notify the Union, the Union, in writing, in writing, whenever whenever TLMTLM wagewage creditcredit is is authorized. authorized. Notification Notification will include will include the job thetitle, job title, the work the work location, location, the amount the amount of of wagewage creditcredit authorized, authorized, and the andexpected the expected duration. duration. The The Company Company also also agrees agrees to to discuss discuss with with the Union the Union whatwhat impact, impact, if any, if any, suchsuch TLMTLM authorization authorization has on hasincumbent on incumbent 1 1 employees employees in theinsame the same job title job and title location. and location.

1

1

At a minimum, At a minimum, and ifand necessary, if necessary, the Company the Company will adjust will adjust the pay therates pay rates of all incumbent of all incumbent employees employees in theinsame the same job title joband titlelocation and location up to up thetolevel the of level theofTLM the authorized TLM authorized wagewage creditscredits granted granted to a to a new hire newinto hirethat intojob thattitle joband titlelocation. and location.

246 246

APPENDIX F

MEMORANDUM MEMORANDUM OF AGREEMENT OF AGREEMENT REGARDING REGARDING FORCEFORCE MOVEMENT MOVEMENT OF EMPLOYEES OF EMPLOYEES This Memorandum This Memorandum of Agreement of Agreement is entered is entered into, effective into, effective this 5th this day 5th of April, day of April, 2009 by2009 and between, by and between, The Southern The Southern New England New England Telephone Telephone Company, Company, SNET SNET Diversified Diversified Group, Inc., Group, AT&T Inc.,Services, AT&T Services, Inc. andInc. AT&T andCorp., AT&T(hereinafter Corp., (hereinafter referred referred to individually to individually and collectively and collectively as “AT&T-East” as “AT&T-East” or the or “Company”) the “Company”) and theand the Communications Communications WorkersWorkers of America of America (the “Union”), (the “Union”), and shalland continue shall continue in force until in force until 11:59 PM 11:59 on April PM on 7, 2012. April 7, 2012. The CWA The and CWA the Company and the Company hereby agree herebytoagree the following to the following terms with terms respect with to respect the to the movement movement of surplus of employees surplus employees and/or employees and/or employees identifiedidentified for layofffor covered layoff covered by by the 2009 theLabor 2009 Agreement Labor Agreement betweenbetween the CWA theand CWA theand Company the Company (the “Core (the “Core Agreement”) Agreement”) into Appendix into Appendix Fjob titles Fjob under titlesthe under Corethe Agreement. Core Agreement.

I.

TREATMENT I. TREATMENT OF EMPLOYEES OF EMPLOYEES WHO ARE WHONEWLY ARE NEWLY HIRED HIRED INTO INTO AN APPENDIX AN APPENDIX F JOB TITLE F JOB TITLE See “Benefits See “Benefits Rules For Rules Movement For Movement of Appendix of Appendix F, Converted F, Converted Temp/Term Temp/Term and Newand HireNew Employees,” Hire Employees,” within the within attached the attached BenefitsBenefits Agreements. Agreements.

II.

TREATMENT II. TREATMENT OF SURPLUS OF SURPLUS EMPLOYEES EMPLOYEES WHO MOVE WHO MOVE TO ANTO AN APPENDIX APPENDIX F JOB FTITLE JOBFROM TITLE A FROM JOB TITLE A JOBUNDER TITLE UNDER THE CORE THE CORE AGREEMENT AGREEMENT

The Company, The Company, at its discretion, at its discretion, may offer may employees offer employees identifiedidentified as surplus as surplus under the under Core theAgreement Core Agreement jobs in jobs Appendix in Appendix F job titles F jobthrough titles through the Core the Core Agreement Agreement force adjustment/surplus force adjustment/surplus process.process. Any job Any offerjob to offer a jobtotitle a job within title within AppendixAppendix F will meet F willthemeet commitment the commitment of a guaranteed of a guaranteed job offerjob under offerthe under Corethe Core Agreement Agreement memorandum(s) memorandum(s) of agreement of agreement regarding regarding Employment Employment SecuritySecurity Commitment. Commitment. Surplus Surplus employees employees who refuse whosuch refuse offers suchwill offers be treated will be under treatedthe under the same terms sameand terms conditions and conditions as otherasemployees other employees who refuse whoarefuse job offer a job under offerthe under the Core Agreement Core Agreement and and the aforementioned the aforementioned memoranda. memoranda. Surplus Surplus employees employees covered covered by the by Core the Core Agreement Agreement who arewho placed are in placed a jobintitle a job in Appendix title in Appendix F who meet F whothemeet eligibility the eligibility requirements requirements of the Core of theAgreement’s Core Agreement’s Employment Employment SecuritySecurity Commitment Commitment shall shall continuecontinue to be to eligible be eligible for the forCore the Agreement’s Core Agreement’s Employment Employment SecuritySecurity Commitment, Commitment, if they are if they subsequently are subsequently declareddeclared surplus surplus while in while the job in the title job in title in AppendixAppendix F to which F tothey which have they been have placed been as placed surplus. as surplus. Any job Any offerjob from offer such from such AppendixAppendix F position F position to a job title to a within job titlethe within Corethe Agreement, Core Agreement, which may which include may include lateral, downgrade, lateral, downgrade, or upgrade or upgrade offers, will offers, meetwill themeet commitment the commitment of a guaranteed of a guaranteed job job offer under offerthis under provision. this provision. The terms Theand terms conditions and conditions of Appendix of Appendix F will apply F will to apply surplus to employees surplus employees who who accept aaccept position a position within Appendix within Appendix F. In theF.event In theofevent a discrepancy of a discrepancy or inconsistency or inconsistency betweenbetween the termsthe and terms conditions and conditions in Appendix in Appendix F and any F and applicable any applicable provisions provisions of the of the Core Agreement, Core Agreement, the terms the contained terms contained in Appendix in Appendix F and Fanyandassociated any associated

247

247

APPENDIX F agreement(s) agreement(s) shall shall prevail. prevail. If a surplus If a surplus employee employee accepts accepts a position a position in Appendix in Appendix F, F, and the andemployee’s the employee’s current current weekly weekly rate of rate pay of is pay above is above the maximum the maximum weekly weekly wagewage rate for ratethe fornew the new title, title, therethere will be willnobechange no change in theinemployee’s the employee’s rate of rate pay of until pay until the the weekly weekly rate of rate pay of in pay theinnew the new job title job exceeds title exceeds the employee’s the employee’s weekly weekly rate of rate pay of at pay at the time the time of the of transfer. the transfer. If, however, If, however, the employee’s the employee’s current current weekly weekly pay is payat isorat or belowbelow the maximum the maximum weekly weekly wagewage rate for ratethe fornew the new Appendix Appendix F title, F title, the employee the employee will will be placed be placed on the onlowest the lowest step step of theofnew the new wagewage schedule schedule that will thatnot willresult not result in a wage in a wage reduction. reduction.

III. III.TREATMENT TREATMENT OF EMPLOYEES OF EMPLOYEES WHOWHO VOLUNTARILY VOLUNTARILY MOVE MOVE FROM FROM A JOB A JOB TITLE TITLE IN APPENDIX IN APPENDIX F F Regular Regular full-time full-time employees employees in Appendix in Appendix F jobFtitles job titles are eligible are eligible to transfer to transfer to to a position a position underunder the Core the Core Agreement Agreement onceonce they they havehave reached reached at least at least thirtythirty (30) (30) months months time time in title in title (unless (unless waived waived by the by Company) the Company) and and havehave satisfactory satisfactory attendance attendance and and workwork performance, performance, usingusing the the “Transfer “Transfer Plan”Plan” process. process. All requirements All requirements of the of Transfer the Transfer Plan Plan process process are applicable are applicable for such for such transfers, transfers, including, including, but not but limited not limited to, eligibility to, eligibility requirements, requirements, in addition in addition to any to additional any additional eligibility eligibility requirements requirements provided provided for under for under this Memorandum. this Memorandum.

IV. IV.TREATMENT TREATMENT OF EMPLOYEES OF EMPLOYEES WHOWHO VOLUNTARILY VOLUNTARILY MOVE MOVE INTOINTO AN APPENDIX AN APPENDIX F JOB F JOB TITLE TITLE FROM FROM OTHER OTHER THAN THAN THETHE CORE CORE AGREEMENT AGREEMENT See “Benefits See “Benefits RulesRules For Movement For Movement of Appendix of Appendix F, Converted F, Converted Temp/Term Temp/Term and and New New Hire Hire Employees,” Employees,” withinwithin the attached the attached Benefits Benefits Agreements. Agreements.

AGREED: AGREED: FORFOR THETHE UNION: UNION:

FORFOR THETHE COMPANY: COMPANY:

By: By: August August 18, 2010 18, 2010By: By: August August 18, 2010 18, 2010 Patricia Patricia Telesco Telesco Date Date KevinKevin Zupkus Zupkus Date Date International International Staff Staff Representative Representative Assistant Assistant Vice President Vice President – Labor – Labor Relations Relations CWACWA District District 1 1

By: By: August August 18, 2010 18, 2010 William William F. Henderson, F. Henderson, III Date III Date President, President, CWACWA LocalLocal 1298 1298

248 248

APPENDIX F

MEMORANDUM MEMORANDUM OF AGREEMENT OF AGREEMENT REGARDING REGARDING EMPLOYMENT EMPLOYMENT CLASSIFICATIONS CLASSIFICATIONS BASEDBASED UPON UPON ENTRY ENTRY INTO APPENDIX INTO APPENDIX F F This Memorandum This Memorandum of Agreement of Agreement is entered is into, entered effective into, effective this 5th day this of 5thApril, day of 2009 April, 2009 by and between, by and between, The Southern The Southern New England New England Telephone Telephone Company, Company, SNET Diversified SNET Diversified Group, Inc., Group, AT&T Inc., Services, AT&T Services, Inc. and Inc. AT&T and Corp., AT&T(hereinafter Corp., (hereinafter referred referred to individually to individually and collectively and collectively as “AT&T-East” as “AT&T-East” or the “Company”) or the “Company”) and theand Communications the Communications Workers Workers of America of America (the “Union”), (the “Union”), and shalland continue shall continue in force until in force 11:59 until PM11:59 on April PM on April 7, 2012. 7, 2012. The CWA The and CWA the Company and the Company hereby agree hereby to agree the following to the following terms with terms respect with to respect the to the employment employment classifications classifications of employees of employees upon commencement upon commencement of positions of positions within within AppendixAppendix F to the F2004 to the Labor 2004Agreements Labor Agreements betweenbetween the CWAthe and CWA the and Company the Company (the “Core (theAgreement”) “Core Agreement”) which shall which depend, shall depend, for the term for the of this termMemorandum of this Memorandum of of Agreement Agreement (“Memorandum”), (“Memorandum”), upon theupon circumstances the circumstances under which under such which employees such employees enter intoenter Appendix into Appendix F, as described F, as described herein: herein: 1. Surplus 1. Surplus employees employees from thefrom Corethe Agreement Core Agreement who accept whojob accept offersjob offers as a result as aof result surplus of procedures surplus procedures contained contained in the Core in the Agreement, Core Agreement, as applied as in applied in accordance accordance with the with BENEFIT the BENEFIT RULES FOR RULES MOVEMENT FOR MOVEMENT OF EMPLOYEES OF EMPLOYEES shall shall be placed beinto placed positions into positions in Appendix in Appendix F as Regular F as Regular Employees. Employees. The Employment The Employment Security Security Commitment Commitment (Core, page (Core, 36)page shall36) apply shall to apply all such to all employees such employees to whomtoit whom it applied while applied employees while employees of the Core of the Agreement Core Agreement while they while remain theyinremain the position in the in position in AppendixAppendix F in which F in they which are they placed. are placed.

AGREED: AGREED: FOR THE FOR UNION: THE UNION:

FOR THE FOR COMPANY: THE COMPANY:

By: By: August 18, August 201018, 2010 By: By: August 18, August 201018, 2010 Patricia Telesco Patricia Telesco Date Date Kevin Zupkus Kevin Zupkus Date Date International International Staff Representative Staff Representative AssistantAssistant Vice President Vice President – Labor Relations – Labor Relations CWA District CWA1District 1

By: By: August 18, August 201018, 2010 William F.William Henderson, F. Henderson, III DateIII Date President, President, CWA Local CWA 1298 Local 1298

249

249

APPENDIX F

MEMORANDUM MEMORANDUM OF OF AGREEMENT AGREEMENT REGARDING REGARDING ECONOMIC ECONOMIC PROTECTION PROTECTION FOLLOWING FOLLOWING PLACEMENT PLACEMENT INTO INTO APPENDIX APPENDIX F OF F OF SURPLUS SURPLUS CORE CORE EMPLOYEES EMPLOYEES ThisThis Memorandum Memorandum of Agreement of Agreement is entered is entered into,into, effective effective this,this, 5th day 5th day of April, of April, 20092009 by and by and between, between, The The Southern Southern NewNew England England Telephone Telephone Company, Company, SNET SNET Diversified Diversified Group, Group, Inc.,Inc., AT&T AT&T Services, Services, Inc. Inc. and and AT&T AT&T Operations, Operations, Inc.,Inc., (hereinafter (hereinafter referred referred to to individually individually and and collectively collectively as “AT&T-East” as “AT&T-East” or the or “Company”) the “Company”) and and the the Communications Communications Workers Workers of America of America (the (the “Union”), “Union”), and and shallshall continue continue in force in force untiluntil 11:59 11:59 PM PM on April on April 7, 2012. 7, 2012. The The CWA CWA and and the Company the Company hereby hereby agree agree to the to following the following terms terms withwith respect respect to the to the continued continued application application of specified of specified terms terms of the of 2009Labor the 2009Labor Agreements Agreements between between the the CWA CWA and and the Company the Company (the (the “Core “Core Agreement”) Agreement”) when when surplus surplus employees employees under under the the CoreCore Agreement Agreement are moved are moved into into job titles job titles covered covered by Appendix by Appendix F: F:

ECONOMIC ECONOMIC PROTECTIONS PROTECTIONS FORFOR SURPLUS SURPLUS EMPLOYEES EMPLOYEES FROM FROM THETHE CORE CORE AGREEMENT AGREEMENT When When surplus surplus employees employees fromfrom the the CoreCore Agreement Agreement are are placed placed into into positions positions in in Appendix Appendix F asF aasresult a result of surplus of surplus procedures procedures contained contained in the in the CoreCore Agreement Agreement as as applied applied in accordance in accordance withwith the the Memorandum Memorandum of Agreement of Agreement Regarding Regarding Force Force Movement Movement of Employees of Employees and and Employee Employee Benefit Benefit Treatment, Treatment, the following the following provisions provisions of the of the CoreCore Agreement Agreement shallshall continue continue to apply to apply to such to such employees employees in lieu in lieu of any of any otherwise otherwise applicable applicable provisions provisions of Appendix of Appendix F while F while theythey remain remain in the in the position position in in which which theythey are placed: are placed: A. A. Overtime Overtime and and premium premium pay pay pursuant pursuant to Headquarters to Headquarters 3.01,3.01, Commercial Commercial & Marketing & Marketing 3.01,3.01, PlantPlant 3.033.03 and and Customer Customer Information Information Services Services 3.04;3.04; B. B. Personal Personal illness illness treatment treatment pursuant pursuant to General to General 6.01;6.01; C. C. ShiftShift and and differential differential treatment treatment pursuant pursuant to General to General 3.19;3.19; D. D. Recognized Recognized holidays holidays pursuant pursuant to General to General 4.014.01 through through 4.05;4.05; E. E. Excused Excused workwork daysdays pursuant pursuant to General to General 8.18;8.18; and and F. F. Vacation Vacation pursuant pursuant to General to General 5.015.01 through through 5.03.5.03.

250250

APPENDIX F

All All surplus surplus full-time full-time employees employees whowho move move intointo Appendix Appendix F shall F shall continue continue to to be be scheduled scheduled at least at least forty forty (40)(40) hours hours in ain calendar a calendar week. week. Notwithstanding Notwithstanding anyany other other provision provision in the in the 2009 2009 Labor Labor Agreements, Agreements, all other all other employees employees in Appendix in Appendix F shall F shall be be scheduled scheduled subject subject to the to the needs needs of the of the business business as as determined determined by by Management Management andand according according to applicable to applicable requirements requirements setset forth forth in Appendix in Appendix F; no F; no other other provisions provisions of of thethe 2009 2009 Labor Labor Agreements Agreements except except those those expressly expressly setset forth forth in Appendix in Appendix F shall F shall apply apply to work to work scheduling scheduling of such of such employees. employees.

AGREED: AGREED: FOR FOR THE THE UNION: UNION:

FOR FOR THE THE COMPANY: COMPANY:

By:By: August August 18, 18, 2010 2010 By:By: August August 18, 18, 2010 2010 Patricia Patricia Telesco Telesco Date Date Kevin Kevin Zupkus Zupkus Date Date International International Staff Staff Representative Representative Assistant Assistant ViceVice President President – Labor – Labor Relations Relations CWA CWA District District 1 1

By:By: August August 18, 18, 2010 2010 William William F. Henderson, F. Henderson, III IIIDate Date President, President, CWA CWA Local Local 1298 1298

251251

APPENDIX F

(C)

(C)

SUCCESS SUCCESS SHARING SHARING PLAN PLAN

Based onBased the Union on the and Union Company’s and Company’s desire to desire have employees to have employees share in the share in the success of success AT&T Inc. of AT&T (AT&T), Inc. the (AT&T), parties theagree parties to aagree Success to a Success Sharing Plan Sharing Plan (SSP). Eligible (SSP). employees Eligible employees may receive mayannual receivelump annual sumlump cashsum payments cash payments based based on AT&T on stock AT&T price stock appreciation price appreciation and AT&Tand dividend AT&T dividend rate. rate. A.

Plan A. Components Plan Components 1. Success Units 1. Success Units

Employees will be awarded 150 success at the beginning of each award Employees will be awarded 150 units success units at the beginning of each award year (October 1, 2012, October 2013, October 2014 and October 2015). 1, 2015). year (October 1, 2012, 1, October 1, 2013, 1, October 1, 2014 and 1, October Those success will units only be year and year will not Those units success willvalid onlyfor be that validaward for that award andcarryover will not carryover to the next year. A success is only used as aused multiplier in the payout to award the next award year. A unit success unit is only as a multiplier in the payout calculation and is notand a share has any value. calculation is notofa stock sharenor of stock nor other has any other value. 2. Determining Award Value 2. Determining Award Value Award Year Award Value Ending Award Value Award YearBeginningBeginning Award Value Ending Award Value 2013 2012 closing September 30, 2013 30, 2013 2013 October 1, October 1, 2012 closing September (October (October 1, 2012 to1, 2012 AT&T price stock price to stock AT&T stock price closing AT&T closing AT&T stock price September 30, 2013)30, 2013) September September 30, 2014 30, 2014 2013 closing 2014 2014 October 1, October 1, 2013 closing September stock price (October (October 1, 2013 to1, 2013 AT&T price to stock AT&T stock price closing AT&T closing AT&T stock price September 30, 2014)30, 2014) September October 1, 2014 closing September 2014 closing September 30, 2015 30, 2015 2015 October 1, 2015 AT&T stock price closing AT&T closing AT&T stock price AT&T price stock price to stock (October (October 1, 2014 to1, 2014 September September 30, 2015)30, 2015) 2016 2015 closing September 30, 2016 30, 2016 2016 October 1, October 1, 2015 closing September (October (October 1, 2015 to1, 2015 AT&T price stock price to stock AT&T stock price closing AT&T closing AT&T stock price September 30, 2016)30, 2016) September The stockThe price used in establishing the awardthe value willvalue be thewill closing stock price used in establishing award be theAT&T closing AT&T stock price on the New Stock Exchange. stock price on York the New York Stock Exchange. The award value willvalue be adjusted proportionally to reflect to any stockany split. The award will be adjusted proportionally reflect stock split. 3. Determining Dividend Dividend Rate Value 3. Determining Rate Value The dividend rate valuerate willvalue be determined by addingbyeach AT&T declared The dividend will be determined adding each AT&T declared quarterly quarterly dividend dividend during theduring awardthe year (December, March, June, andJune, and award year (December, March, September) and multiplying this total this by 150 September) and multiplying totalsuccess by 150 units. success units.

252

252

APPENDIX F

4. Payout 4. Payout Employees will receive a total based payouton based on the difference the Employees will receive a total payout the difference betweenbetween the endingvalue awardand value the beginning awardforvalue for theyear award year150 times 150 ending award the and beginning award value the award times units the dividend rateFor value. For example: successsuccess units plus theplus dividend rate value. example: Stock Appreciation Stock Appreciation Value: Value: Beginning award– value – October 2012 AT&T closingstock AT&T stock price $30.00 Beginning award value October 1, 2012 1, closing price $30.00 Endingvalue award– value – September 2013 AT&T closingstock AT&T stock price $35.00 Ending award September 30, 201330, closing price $35.00 – $35 - $30 = $5success x 150 success units = $750.00 Payout –Payout $35 - $30 = $5 x 150 units = $750.00 Rate Value: DividendDividend Rate Value: December 2012 dividend December 31, 201231, dividend March 2013 dividend March 31, 201331, dividend 2013 dividend June 30,June 201330, dividend September 2013 dividend September 30, 201330, dividend

$.45 $.45 $.45 $.45

Total Dividend Total Dividend

$1.80 $1.80

$.45 $.45 $.45 $.45

x 150 success units = $270.00 Payout -Payout $1.80 x- $1.80 150 success units = $270.00 Total Payout Total Payout stock appreciation + $270.00 rate= value = $1,020.00 $750.00$750.00 stock appreciation value + value $270.00 dividenddividend rate value $1,020.00 of thewill award will beasmade as practicable theyear award year PaymentPayment of the award be made soonas assoon practicable after theafter award will normally occur the payday of the last full payinperiod in November. and will and normally occur the payday of the last full pay period November. B.

B. Eligibility Eligibility

Employees eligible for payments as described above areregular, those regular, Employees eligible for payments as described above are those temporary term employees arepayroll on the on payroll the beginning and temporary and termand employees who arewho on the both on theboth beginning and endingofdates of theyear award who for a minimum (3) months ending dates the award andyear whoand work forwork a minimum of three of (3)three months within theyear award in a position by this Collective Bargaining within the award in ayear position coveredcovered by this Collective Bargaining Agreement. employees are on approved leaves of absence, Agreement. Eligible Eligible employees who arewho on approved leaves of absence, short- shortterm disability partial disability and other eligibility term disability absenceabsence or partialordisability absenceabsence and meet themeet otherthe eligibility requirements on the date ending dateaward of theyear award year shall receive a payment, requirements on the ending of the shall receive a payment, theytoreturn to duty on orDecember before December of the year inthe which the providedprovided they return duty on or before 31 of the31year in which paymentpayment is made.is made. An employee eligible employee who transfers AT&T Companies participating An eligible who transfers betweenbetween AT&T Companies participating in the in the will be to eligible to receive payoutthe under theofterms of the SSP applicable SSP willSSP be eligible receive a payouta under terms the SSP applicable to the to the employee’s current bargaining unittime at the of a payout, as the combined employee’s current bargaining unit at the of atime payout, so long so as long the combined in bothCompanies AT&T Companies theeligibility above eligibility provisions. service service in both AT&T satisfiessatisfies the above provisions.

253

253

APPENDIX F

C.

C. Part-Time Part-Time Employees Employees

EligibleEligible regularregular part-time employees will receive prorated payments based on part-time employees will receive prorated payments based on their part-time classification (or “part-time equivalent work week”) on the on ending their part-time classification (or “part-time equivalent work week”) the ending date ofdate the award of the year. award year. D.

D. Benefits Treatment Benefits Treatment

SSP payments will be will recognized as eligible compensation under the following SSP payments be recognized as eligible compensation under the following benefitbenefit plans: plans: • • • • E.

Medical • Medical Life• Insurance Life Insurance Pension • Pension Savings Plan Plan • Savings

Taxes,Taxes, Personal Allotments E. Personal Allotments

Payments are subject state andtaxes, local Federal taxes, Federal Tax, Social Payments are subject to statetoand local IncomeIncome Tax, Social Security Tax, Medicare Tax, anydisability state disability deductions at the Security Tax, Medicare Tax, and anyand state deductions at the time oftime of payment. Unionwill dues be deducted at therate same they are deducted for payment. Union dues be will deducted at the same asrate theyas are deducted for Employees with 401(k) elections notState haveorState or Federal wages.wages. Employees with 401(k) pre-taxpre-tax elections will notwill have Federal Taxes deducted from that portion. IncomeIncome Taxes deducted from that portion. Personal allotments as United Way contributions be made. Personal allotments such assuch United Way contributions will notwill be not made. F.

F. Resolution DisputeDispute Resolution

Company determination under this plan shall finalbe and binding. The Union Company determination under this planbeshall final and binding. The Union may present grievances relatingrelating to matters coveredcovered by the SSP, neither the may present grievances to matters by thebut SSP, but neither the plan nor its administration shall beshall subject to arbitration. plan nor its administration be subject to arbitration.

254

254

POLICIES and PROCEDURES Part 1

TRANSFER PLAN

Policies and Procedures Part 1 TRANSFER PLAN

I.

General

A. This Transfer Plan specifies procedures to be followed in the handling of bargaining unit advancements, laterals and downgrades to jobs in the same or different departments within the Company and its subsidiaries. An advancement is considered to be a move to another bargaining unit job title with a higher maximum basic rate of pay than the employee's present job. A lateral move is a move to the same job title in a new location or a different job title with the same maximum basic rate of pay. A downgrade is a move to another job with a lower maximum basic rate of pay. B. Employees shall be informed of all bargaining unit jobs within the Company, the qualifications required for these jobs, and how to request and process transfers. C. 1. All employees may make requests for consideration to any bargaining unit job in any location provided they have met minimum residency* on their present title and location and have not been moved at their own request. The maximum number of requests on file by any employee is ten (10). 2. Employees will be permitted to submit Transfer Requests for a specific title in a defined geographical area or statewide basis. Each such request will count as one request, not multiple requests. However, if any employee is the successful candidate for a vacancy on that title and refuses the opportunity, then that geographical area or statewide request is removed for that title in accordance with Paragraph V.A.3. Further, no request for that title at any specific location will be accepted in accordance with the provisions in V.A.3. 3. Title to title location changes may be requested prior to fulfilling the residency requirement. The minimum length of time on location is twelve (12) months for a sixteen (16) month residency requirement, and fourteen (14) months for a twenty-eight (28) month residency requirement. For purposes of this section only, movement between the title Service Representative (B01245) and the title Service Representative - Spanish Center (B01271) shall be considered as “title to title” location changes and shall be subject to the residency provisions of this paragraph. * Residency is sixteen (16) or twenty-eight (28) months depending on Job Classification in Appendix A. 4. Upgrade request(s) on file will be considered after six (6) months for employees who have met the residency requirement for that title and subsequently changed location title to title. New requests will be considered after 12 months.

255

TRANSFER PLAN

D. There D. shallThere be a shall 1-week be “posting” a 1-weekof “posting” open vacancies of open vacancies for all Company-defined for all Company-defined entities, except entities, forexcept SNET Cellular, for SNETInc., Cellular, in theInc., Transfer in theBureau Transfer process. Bureau This process. This “posting” period “posting” willperiod allow additional will allow additional bargainingbargaining unit employees unit employees to submit transfer to submit transfer requests for requests open jobs for open beforejobs before candidate lists are drawn by theBureau Transfer to fill candidate lists are drawn by the Transfer to Bureau fill the vacancies. Theperiod “posting” willWednesday run from Wednesday to Wednesday on a the vacancies. The “posting” willperiod run from to Wednesday on a weekly Keyelements process of elements of thisprocess “posting”will process will be as follows: weekly basis. Keybasis. process this “posting” be as follows: 1. On Wednesday of each (late afternoon) theBureau Transfer 1. On Wednesday of each week (lateweek afternoon) the Transfer willBureau “post” will the “post” the job vacancies received over theseven previous seven days the prior Wednesday) job vacancies received over the previous days (since the (since prior Wednesday) ontoll-free, a dial-in,Job toll-free, Jobnumber. Posting number. on a dial-in, Posting 2. be Jobs will befor “posted” for oneweek calendar week – until noon of the following 2. Jobs will “posted” one calendar – until noon of the following Wednesday. Wednesday. 3. Employees calldial-in, in to the dial-in,Job toll-free, Jobnumber Postingduring number 3. Employees may call inmay to the toll-free, Posting theduring the and may submitrequests, transfer through requests,supervision, through supervision, foropen “posted” open week and week may submit transfer for “posted” positions. positions. 4. Employee transferfor requests forjobs “posted” will be by accepted by the Transfer 4. Employee transfer requests “posted” will bejobs accepted the Transfer up until noon on Wednesday. Bureau upBureau until noon on Wednesday. 5. Each Wednesday evening theBureau Transfer will draw candidate 5. Each Wednesday evening the Transfer willBureau draw candidate lists for alllists of for all of the vacancies “posted” forweek. the prior The candidate will be comprised of the vacancies “posted” for the prior Theweek. candidate lists will belists comprised of transferalready requests file and employee transferfor requests forjobs “posted” jobs transfer requests onalready file andon employee transfer requests “posted” Noon that day (Wednesday). submitted submitted by Noon ofbythat dayof(Wednesday). 6. The dial-in,Job toll-free, Jobnumber Postingreplaces numberthe replaces 6. The dial-in, toll-free, Posting currentthe jobcurrent listing job andlisting and faxworks. faxworks. 7. Responsibility to stay onjobs “posted” jobswith willthe restemployee with the employee (there 7. Responsibility to stay current oncurrent “posted” will rest (there bepostings no otherofpostings of these vacancies). will be no will other these vacancies). 8. requests Transfersubmitted requests submitted “posted jobs” will betowards countedthe towards the 8. Transfer for “postedforjobs” will be counted tenemployee that the employee have in theBureau Transfer Bureau contractualcontractual limit of tenlimit thatofthe may have may “active” in “active” the Transfer any one time. at any oneattime. 9. Employees will be responsible forsupervisory securing supervisory approval for Transfer 9. Employees will be responsible for securing approval for Transfer requests submitted “posted jobs”. requests submitted for “postedforjobs”. 10. If supervisory is not during available the mandated timeframes, the 10. If supervisory approval isapproval not available theduring mandated timeframes, the may directly theRequest Transferform Request formto(F.1904) to the Transfer employee employee may directly submit thesubmit Transfer (F.1904) the Transfer Bureau and must or her supervisor with a copy of the submitted Bureau and must provide hisprovide or her his supervisor with a copy of the submitted Transfer Transfer Request TheBureau Transfer accept these “unsigned” Transfer requests Request form. Theform. Transfer willBureau acceptwill these “unsigned” Transfer requests from employees, to verification of supervisory of thevia requests via from employees, subject to subject verification of supervisory approval ofapproval the requests receipt of supervisor-signed form. normal All other normalBureau Transfer Bureau receipt of supervisor-signed form. All other Transfer rules will rules will remain(e.g., in place (e.g., residency, seniority, qualifications, selection procedures, etc.). remain in place residency, seniority, qualifications, selection procedures, etc.).

256

256

TRANSFER PLAN E. E. To enable To enable entities, entities, such such as Business as Business UnitsUnits and Departments and Departments to effectively to effectively utilizeutilize their their existing existing forces, forces, lateral lateral intradepartmental intradepartmental forceforce rearrangements rearrangements may may be be made, made, on a on permanent a permanent transfer transfer basis,basis, senior senior volunteer volunteer or inverse or inverse seniority seniority based based on the onseniority the seniority net credited net credited service service date date anywhere anywhere withinwithin the following the following Company Company defined defined entities: entities: AT&TAT&T Business Business Solutions Solutions Consumer Consumer Group Group Customer Customer Information Information Services Services Human Human Resources Resources Information Information Technology Technology Network Network Services Services Purchasing Purchasing and Logistics and Logistics Finance Finance Real Real Estate Estate WhiteWhite Pages Pages F. F. Employees Employees who have who have beenbeen moved moved underunder I.E. above, I.E. above, will have will have priority priority in in returning returning to thetooriginal the original reporting reporting center center on a on seniority a seniority basisbasis whenwhen a vacancy a vacancy occurs. occurs. If theIfreturn the return occurs occurs in less in than less than one year, one year, the original the original movemove will be will be considered considered as having as having beenbeen a temporary a temporary move, move, and the andappropriate the appropriate treatment treatment underunder WageWage & Working & Working Practices, Practices, Appendix Appendix B General B General all departments all departments 2.02(a) 2.02(a) and and 7.03(c) 7.03(c) will apply will apply retroactively. retroactively.

II.

II. Transfer Transfer Requests Requests

A. A. An employee An employee who wishes who wishes to betoconsidered be considered for another for another job and/or job and/or location location should should inform inform supervision. supervision. Supervision Supervision will evaluate will evaluate the employee's the employee's current current job job performance performance and attendance. and attendance. Quantity Quantity and quality and quality of work of work will be willevaluated be evaluated as as eithereither Satisfactory Satisfactory or Unsatisfactory. or Unsatisfactory. Attendance Attendance will be willevaluated be evaluated as either as either Satisfactory Satisfactory or Unsatisfactory. or Unsatisfactory. Aspects Aspects of theofpresent the present performance performance that are thatdeemed are deemed less than less than satisfactory satisfactory should should be noted be noted so the soPlacement the Placement OfficeOffice (Transfer (Transfer Bureau) Bureau) can determine can determine if theifdeficiency the deficiency wouldwould adversely adversely affectaffect performance performance on the onnew the job. new job. The evaluation The evaluation is to be is tocovered be covered with the withemployee the employee before before it is submitted it is submitted to theto the Placement Placement OfficeOffice (Transfer (Transfer Bureau). Bureau). B. B. All requests All requests mustmust be forwarded be forwarded to thetoPlacement the Placement OfficeOffice (Transfer (Transfer Bureau) Bureau) withinwithin one week one week after after the employee the employee submits submits it to supervision. it to supervision. C. C. To assure To assure that transfer that transfer information information (employee's (employee's desires, desires, job performance, job performance, attendance, attendance, additional additional training, training, etc.) etc.) is current, is current, the employee the employee will be willnotified be notified at theat the end of end a year of a year to provide to provide for updating. for updating. D. D. If during If during the year the year an employee an employee gainsgains additional additional training training or experience or experience that that couldcould bear bear on determining on determining additional additional factors factors according according to thetoJob theSpecification, Job Specification, it it will be willthe beemployee's the employee's responsibility responsibility to update to update the request. the request. E. E. Should Should the employee's the employee's performance performance ratingrating change change during during the year, the year, it willit will be supervision's be supervision's responsibility responsibility to advise to advise the employee the employee and notify and notify the Placement the Placement OfficeOffice (Transfer (Transfer Bureau). Bureau).

257 257

TRANSFER PLAN

III.

Transfer III. Transfer Qualifications Qualifications

A. The A. Placement The Placement Office (Transfer Office (Transfer Bureau) Bureau) will determine will determine if the employee if the employee meets meets the basicthe qualifications basic qualifications for the particular for the particular job beingjob requested being requested and alsoand if thealso if the employee employee has additional has additional factors which factors indicate which job indicate related jobqualifications related qualifications in addition in addition to the basic to the qualifications. basic qualifications. FollowingFollowing this review, thisthe review, Placement the Placement Office (Transfer Office (Transfer Bureau) Bureau) will rate the will employee rate the employee as: as: a) b) c)

Qualified a) Qualified with additional with additional factors factors Qualified b) Qualified Notc)qualified Not qualified

B. The B. Placement The Placement Office (Transfer Office (Transfer Bureau) Bureau) will notifywill supervision notify supervision of the status of the ofstatus of a transfera request transfer within request two within weeks twoofweeks its receipt. of its receipt. C. Employees C. Employees who are who qualified are qualified are notified areby notified supervision by supervision that theirthat request their will request will remain active remain unless activeterminated unless terminated by successful by successful selectionselection for any job foror any byjob employee or by employee request. request. D. IfD. the employee If the employee fails to meet fails the to meet basicthe qualifications basic qualifications for the particular for the particular job job being requested, being requested, the Placement the Placement Office (Transfer Office (Transfer Bureau) Bureau) will so notify will so thenotify the supervisor, supervisor, giving thegiving reasons the reasons for not qualifying. for not qualifying. The supervision The supervision will inform willthe inform the employee employee and will give and advice will giveregarding advice regarding the deficiencies. the deficiencies. When theWhen employee the employee feels thefeels deficiency the deficiency has beenhas corrected, been corrected, a requesta may request be resubmitted. may be resubmitted.

IV.

Vacancies IV. Vacancies

A. After A. lateral Afterintradepartmental lateral intradepartmental force rearrangements force rearrangements take place, take including place, including those returning those returning from military, from anticipated military, anticipated disability,disability, care of newborn care of newborn children,children, adoptiveadoptive children care children leaves, careand leaves, lay-offs, and an lay-offs, Employment an Employment Requisition Requisition is forwarded is forwarded to the to the Placement Placement Office (Transfer Office (Transfer Bureau).Bureau). B. Generally B. Generally the Placement the Placement Office (Transfer Office (Transfer Bureau) Bureau) will consider will consider candidates candidates for for filling vacancies filling vacancies in the following in the following sequence: sequence: 1. Honor 1. employee Honor employee or formeroremployee former employee “Article VII “Article recallVII rights” recalltorights” the to the vacancy’s vacancy’s title and location title and in location the following in the following order. “Article order.VII “Article recallVII rights” recall rights” include “recall includefrom “recall layoff”, from“recall layoff”,from “recall involuntary from involuntary re-deployment” re-deployment” and and “buyback“buyback rights”: rights”: a) First: a) Combined First: Combined seniority seniority for “Recall forFrom “Recall Layoff”. From Layoff”. b) Second: b) Second: Combined Combined seniority seniority for “Recall forFrom “Recall Involuntary From Involuntary Redeployment” Redeployment” and “Buyback and “Buyback Rights”. Rights”. 2. Concurrent 2. Concurrent consideration consideration of advancement, of advancement, lateral and lateral downgrade and downgrade requestsrequests from anywhere from anywhere in the company. in the company.

258

258

TRANSFER PLAN

3. Consideration of qualified employees with either less than or more than the residency requirements on the job or location. a. Employees may self-identify for job opportunities within their entities as expressed in Part I, Paragraph E(1) after completion of the 6 months period described in Part V, Paragraph D(1). 4.

New hires.

C. If needs of the business dictate, steps 2 through 4 may be considered concurrently.

V.

Selection

A.

General 1. Upon receipt of an Employment Requisition, the Placement Office (Transfer Bureau) will secure the list of the applicants for the job in the Placement Office (Transfer Bureau) as of that date. 2. When qualifications are substantially equal, the senior employee, determined based on the seniority net credited service date, will be selected. 3. If an employee declines a job offer their transfer request will be canceled and the employee will not be able to make the same transfer request for one (1) year from the date of declination. A new request for another job title may be substituted in its place.

B.

Placement Office (Transfer Bureau) Selected Jobs 1. The Placement Office (Transfer Bureau) will maintain a list of those bargaining unit jobs designed as Placement Office (Transfer Bureau) Selected Jobs. 2. The Placement Office (Transfer Bureau) will make the selection for these jobs.

C.

Department Selected Jobs 1. All bargaining unit jobs not listed as Placement Office Selected jobs will be filled through hiring supervision. 2. The Placement Office (Transfer Bureau) will forward to hiring supervision a list of applicants for the position. 3. Hiring supervision shall notify the appropriate Business Agent before announcement of the selection is made.

259

TRANSFER PLAN

4. The 4. Placement The Placement OfficeOffice (Transfer (Transfer Bureau) Bureau) on request on request of theof supervisor the supervisor of an employee of an employee not selected, not selected, reports reports the appropriate the appropriate information information concerning concerning the selection the selection received received from hiring from hiring supervision. supervision. The Placement The Placement OfficeOffice (Transfer (Transfer Bureau), Bureau), on request on request of theof supervisor, the supervisor, also arranges also arranges for anfor an interview interview with the with hiring the hiring supervisor supervisor for anfor employee an employee not satisfied not satisfied with this with this information. information. D.

D.Retreats Retreats If within 6 months (exclusive any formal training) after placement in 1. If1.within 6 months (exclusive of anyofformal training) after placement in thejob new the employee to return the former or is disqualified the new thejob employee electselects to return to theto former job, orjob, is disqualified the Company the basis of unsatisfactory performance thejob, new job, by theby Company on theon basis of unsatisfactory performance in the in new the employee may return the former an equivalent job. The the employee may return to theto former job orjob an or equivalent job. The employee may not apply for transfer until(9) nine (9) months from the employee may not apply for transfer again again until nine months from the of return. date ofdate return. 2. six The six month may be exercised may be 2. The month periodperiod withinwithin whichwhich retreatretreat may be exercised may be extended by supervision, up to three months takeconsideration into consideration a extended by supervision, up to three months to taketointo a of extended excused absence. periodperiod of extended excused absence.

VI.

VI.Procedural Procedural Exceptions Exceptions

A. A.If an employee's If an employee's condition, condition, as indicated as indicated by medical by medical authority authority and concurred and concurred in by the in by Company's the Company's medical medical group,group, is such is that suchathat change a change of job of is job necessary, is necessary, transfer transfer to a job to with a jobthe with same the same or lower or lower maximum maximum shall have shall priority have priority over requests over requests in the in Placement the Placement OfficeOffice (Transfer (Transfer Bureau). Bureau). B. B.Nothing Nothing in these in these policies policies shall be shall construed be construed in such in asuch wayaas way to prevent as to prevent the Company the Company from establishing from establishing limitations limitations from or from intoorany intowork any force work group force group wherewhere required required for thefor safe theand safeefficient and efficient operation operation of theof business. the business. C. C.If SNET If SNET identifies identifies a needa to need limittothe limit movement the movement of internal of internal resources resources to to the SBCTI the SBCTI job titles job of titles Customer of Customer Service Service Technician, Technician, General General OfficeOffice Associate, Associate, Maintenance Maintenance Administrator Administrator or Process or Process Support Support CenterCenter Administrator, Administrator, the parties the parties agreeagree that before that before SNETSNET imposes imposes a “freeze” a “freeze” on theon Transfer the Transfer Bureau, Bureau, SBCTISBCTI may may elect to elect fill the to fill jobs theby jobs selecting by selecting candidates candidates in alternating in alternating order order as follows: as follows: 1.

Title 1. toTitle titletotransfers title transfers

2. Any 2. other Any other qualified qualified Transfer Transfer Bureau Bureau candidates candidates or, if none or, if are noneavailable, are available, other other qualified qualified candidates candidates not in not the in Transfer the Transfer Bureau Bureau

260 260

TRANSFER PLAN

D. D.From time Fromtotime timetothe time Company the Company may grant may “Tight grant “Tight Labor Labor Market” Market” (TLM) (TLM) wage credits wage credits to newtohires newinto hires specific into specific job titles joband titleswork andlocations. work locations. TLM wage TLM wage creditscredits will only willbeonly granted be granted duringduring a competitive a competitive labor market labor market that makes that makes it difficult it difficult to attract to attract and produce and produce sufficient sufficient flow offlow qualified of qualified individuals individuals even after evenrigorous after rigorous recruiting recruiting effortsefforts and the and use the ofuse other of types other of types wage of credit wage credit (i.e., for (i.e., relevant for relevant work work experience experience and/orand/or education). education). TLM wage TLM credits wage credits may be may authorized be authorized by theby hiring the hiring department department for a maximum for a maximum of six (6) of six months (6) months and upand to aupmaximum to a maximum of 8 steps of 8 on steps on the wage the progression wage progression schedule. schedule. Application Application of the of TLM thewage TLM credit wage credit may be may in be in combination combination with other with types other of types wage of credits wage credits granted granted to newtohires newinhires accordance in accordance with Staffing with Staffing Office Office guidelines. guidelines. The Company The Company will notify will the notify Union, the Union, in writing, in writing, whenever whenever TLM wage TLM credit wage is credit is authorized. authorized. Notification Notification will include will include the jobthe title, jobthe title, work thelocation, work location, the amount the amount of of wage credit wage authorized, credit authorized, and the and expected the expected duration. duration. The Company The Company also agrees also agrees to to discuss discuss with the with Union the Union what impact, what impact, if any, ifsuch any,TLM suchauthorization TLM authorization has onhas on 1 1 incumbent incumbent employees employees in the in same the same job titlejob and titlelocation. and location.

1

1 At a minimum, At a minimum, and if necessary, and if necessary, the Company the Company will adjust willthe adjust pay the rates pay ofrates all incumbent of all incumbent employees employees in the same in thejob same title job andtitle location and location up to the uplevel to the of level the TLM of the authorized TLM authorized wage credits wage granted credits granted to a to a new hirenew intohire thatinto job that title job andtitle location. and location.

261 261

Policies and Procedures Part 3

MILITARY/PUB. HEALTH SVC

MEMORANDUM RELATING TO ABSENCES DUE TO MILITARY OR PUBLIC HEALTH SERVICE I.

General

1. The provisions of this memorandum apply to necessary absences of employees entering the Armed Forces or the Public Health Service on or after June 30, 1967 (the effective date of the Military Selective Service Act of 1967). 2.

For the purposes of this memorandum: a. "Armed Forces" means the Army, Air Force, Navy, Coast Guard and Marine Corps of the United States, membership in which requires the usual form of military induction or enlistment and subjects the individual to full time active duty under military regulations and carries military pay. It also includes Commissioned Officers of the Public Health Service entering on active duty with that organization.

II.

b.

"Employee" means a regular employee.

c.

"Dependents" are those defined in the "Career Compensations Act of 1949."

Leaves of Absence

Leaves of absence will be granted to employees entering the Armed Forces or the Public Health Service who: a.

are inducted under selective service regulations;

b.

enlist or volunteer for active duty; or

c.

are ordered or called to active duty.

Such leaves of absence will be effective on the date of entry into the Armed Forces or Public Health Service.

III.

Status Under the Benefit Plans

1. Employees who are granted leaves of absence to enter the Armed Forces or Public Health Service and who make application for reinstatement within the period required by law upon release from active duty:

262

MILITARY/PUB. HEALTH SVC

a.

will receive a. willupon receive reinstatement, upon reinstatement, full service fullcredit service for the credit period for the of period absence of absence

b. will be b. eligible will betoeligible sickness to benefits sicknessinbenefits accordance in accordance with the provisions with the provisions of the of the Sickness Sickness and Accident and Disability Accident Disability Plan if totally Planincapacitated if totally incapacitated and unable and to unable work. to work. Inability toInability work will to be work determined will be determined by the Employee's by the Employee's Benefit Committee Benefit Committee on the on the basis of facts basisinofeach factscase. in each Benefits case. under Benefits thisunder Plan will this be Plan computed will be computed on the basis on the basis of benefitsofnet benefits credited netservice creditedand service the rate andofthe Company rate of Company pay in effect payatinthe effect timeat the time the leave the of absence leave of is absence terminated, is terminated, c. will be c. eligible will betoeligible “make to up”“make the contributions up” the contributions they couldthey have could made have during made theduring the leave if they leave hadif remained they had remained actively atactively work, and at work, receive andCompany receive Company matching matching contributions contributions to their Savings to theirPlan Savings account, Plan in account, accordance in accordance with the terms with the of the terms Plan of the Plan and applicable and applicable laws. laws.

2. Employees 2. Employees who are who granted are leaves grantedofleaves absence of absence to enter the to enter Armed the Armed Forces orForces PublicorHealth PublicService Health will Service be eligible will betoeligible death to benefits death in benefits accordance in accordance with the provisions with the provisions of the SNET of the Pension SNET Pension Plan. Death Plan.benefits, Death benefits, where payable, where payable, will be computed will be computed in accordance in accordance with Benefit withPlan Benefit provisions. Plan provisions. In addition, In addition, such such employees employees will havewill thehave option theofoption continuing of continuing or suspending or suspending Retirement Retirement Savings Savings Plan loanPlan repayments loan repayments while on while this leave. on this leave. IV. PayIV. Treatment Pay Treatment 1. Except 1. asExcept indicated as indicated in Part VIIIinof Part thisVIII memorandum, of this memorandum, employees employees who are who are granted leaves granted of leaves absence of to absence enter the to enter Armedthe Forces Armed orForces Public Health or Public Service Health Service will receive willcompensatory receive compensatory pay to thepay difference to the difference between their between Company their Company pay and pay and Government Government pay as follows: pay as follows: a. those a. withthose one year with or onemore yearoforservice, more ofwithout service,dependents without dependents - 3 months - 3 months compensatory compensatory pay; with pay; dependents with dependents - 6 months - 6compensatory months compensatory pay pay b. those b. withthose less than with less one year than of one service, year ofwithout service,dependents without dependents - 2 weeks- 2 weeks compensatory compensatory pay; with pay; dependents with dependents - 3 months - 3and months 2 weeks and compensatory 2 weeks compensatory pay. pay. 2. For 2. this purpose, For this government purpose, government pay will include pay willbasic include pay,basic pay for pay, special pay fororspecial or hazardoushazardous duty and the dutydifference and the difference between quarters between allowances quarters allowances established established for for membersmembers of the Armed of the Forces Armed orForces Public Health or Public Service Healthwith Service dependents with dependents and and quarters allowances quarters allowances established established for members for members of the Armed of the Forces Armed orForces Public Health or Public Health Service ofService equal rank of equal without rankdependents. without dependents. 3. Government 3. Government pay will bepay determined will be determined in accordance in accordance with Paragraph with Paragraph 2 of this 2 of this Section atSection the timeatofthe entry timeinto of entry the Armed into the Forces Armed orForces Public Health or Public Service. Health Service. CompanyCompany pay will include pay willthe include employee's the employee's regular basic regular wage basic andwage any fixed and any fixed differential. differential. The ratesThe so determined rates so determined will be used willinbecomputing used in computing on a per diem on a basis, per diem basis, the compensatory the compensatory paymentspayments to be made to be by the made Company by the Company in accordance in accordance with with ParagraphParagraph 1 of this Section. 1 of this Section. Such payments, Such payments, less deductions less deductions required by required law, will bybe law, will be made in one made lump in one sumlump priorsum to entering prior tothe entering Armedthe Forces Armed orForces Public Health or Public Service Health Service

263

263

n

MILITARY/PUB. HEALTH SVC

except in cases covered by the second part of Paragraph 1(a) where two payments will be made. The first payment covering difference in pay for the first three months will be made prior to entry into the Armed Forces or Public Health Service and the second payment will be made three months later. 4. The pay treatment, for those employees who are ordered into active duty more than once, in order to fulfill the regulations of their respective reserve components, shall be the difference, if any, between the compensatory pay received for the initial period of duty and that amount eligible to be received, as of the subsequent period of active duty. Official and Employee Rate Service and vacation treatment will be in accordance with paragraphs VI and VII below and will be determined upon each entry into active duty. 5. In the event that the employee does not actually enter the Armed Forces or Public Health Service, the entire amount of the compensatory payment shall be returned to the Company. If the employee is discharged or released from the Armed Forces or Public Health Service prior to the expiration of the period covered by the compensatory payment then a pro-rata portion of the compensatory payment shall be returned to the Company.

V.

Re-employment

All employees who, on or after June 19, 1951, are granted leaves of absence to enter the Armed Forces or Public Health Service, and who make application for reinstatement within the period required by law at the time of release from such Forces or Service, will be reinstated in accordance with the provisions of the "Memorandum Relating To Reinstatement of Employees Returning From Military or Public Health Service Leaves of Absence" dated January 6, 1969 and in accordance with all applicable laws, including the Uniformed Services Employment and Reemployment Rights Act of 1994 (USERA) regulations.

VI. Official and Employee Rate Service Official and employee rate service of employees granted leaves of absence to enter the Armed Forces or Public Health Service will be continued in this Company's territory in accordance with the following: a. for those without dependents - to the end of the third billing period after the date the leave begins; b. for those with dependents - the full period of the leave, except as indicated in Part VIII of this memorandum.

264

MILITARY/PUB. HEALTH SVC

VII. Vacation VII. Vacation Except Except as indicated as indicated in Part in VIIIPart of this VIII memorandum, of this memorandum, employees employees grantedgranted leaves leaves of of absence absence to entertothe enter Armed the Armed Forces Forces or Public or Health Public Health ServiceService will receive will receive a lump a lump sum payment sum payment in lieu of in any lieu unused of any unused vacation vacation to whichtothey which may they bemay entitled be entitled as of the as of the date thedate leave thebegins. leave begins.

VIII. Reenlistments VIII. Reenlistments and Voluntary and Voluntary Reentries Reentries Into the Into Armed the Armed ForcesForces or or PublicPublic HealthHealth Service Service Employees Employees who have whobeen havegranted been granted leaves leaves of absence of absence under the under terms theofterms this of this memorandum, memorandum, have been havereinstated been reinstated and who and reenlist who reenlist or voluntarily or voluntarily reenterreenter the the Armed Armed Forces Forces or Public or Health Public Health ServiceService during the during same theemergency same emergency period will period not will not be entitled be entitled to the treatment to the treatment provided provided in PartsinIV, Parts VI(B) IV,and VI(B) VIIand of the VIIforegoing of the foregoing provisions. provisions. The following The following will apply willinstead: apply instead: a.

Pay a. Treatment Pay Treatment - no compensatory - no compensatory pay. pay.

b. Official b. Official and Employee and Employee Rate Service Rate Service - will be- continued will be continued to the end to the of the end of the third billing thirdperiod billing after period theafter datethe thedate leave thebegins. leave begins. c.

Vacation c. Vacation - no payment - no payment for unused for unused vacation. vacation.

265

265

MILITARY/PUB. HEALTH SVC

MEMORANDUM RELATING TO REINSTATEMENT OF EMPLOYEES RETURNING FROM MILITARY OR PUBLIC HEALTH SERVICE LEAVES OF ABSENCE I.

General Policy

1. The Company intends to live up to and beyond the spirit of legislation covering the reinstatement of its employees returning from military or Public Health Service. 2. The Company earnestly desires to reinstate each employee, who has been in military or Public Health Service on leave of absence, as soon as released and upon notification of desire to be reinstated. 3. The Company is now reinstating all such returned employees regardless of length of service prior to induction, and will continue to do so unless circumstances beyond its control compel it to do otherwise. 4. Provisions will be made to expedite adjustments to the job, including retraining, and special arrangements for physical rehabilitation where indicated. In line with Company policy, consideration will be given so far as practicable to the value of usable military or Public Health Service experience in determining future treatment and placement. 5. It should be understood that each employee is entitled not only to consideration for a job, but also is entitled after reinstatement to benefits under the Benefit Plans, in accordance with service credited under terms of this memorandum. 6. An interdepartmental committee will coordinate the general procedures involved in reinstatement.

II.

Reinstatement

General 1. Employees will be placed in their former or equivalent positions in accordance with the following provisions: a. Application for reinstatement is made within 90 days after release from military or Public Health Service, or from hospitalization continuing after discharge for a period of not more than one year b. Military or Public Health Service has been satisfactorily completed as indicated by discharge papers c.

They are still qualified to perform the duties of such positions.

266

MILITARY/PUB. HEALTH SVC

Determination Determination of Physical of Physical Condition Condition to Aid intoPlacement Aid in Placement 1. Physical 1. Physical examinations examinations will be required will be required of all employees of all employees returningreturning from military from military or PublicorHealth PublicService Health leaves Serviceofleaves absence of absence in order in to order insuretothat insure theythat maythey be may be properly properly assigned. assigned. Employees Employees may be examined may be examined by the Company's by the Company's physicians physicians or or by any physician by any physician acceptable acceptable to the Company. to the Company. The Company The Company will pay the will cost pay the of the cost of the examinations. examinations. 2. Employees 2. Employees who return whofrom return military from or military PublicorHealth PublicService Health leaves Serviceofleaves of absenceabsence partially partially disableddisabled will be reinstated will be reinstated initially as initially covered as covered in Section in V Section below.V below. Special consideration Special consideration will then will be given then be to given the assignment to the assignment of dutiesofwhich duties they which maythey may adequately adequately perform perform and appropriate and appropriate adjustments adjustments will be made will be after made a careful after a careful appraisalappraisal of their value of their in value the positions. in the positions. III.

Extension III. Extension of Military of Military or Public orHealth PublicService Health Service Leaves Leaves of Absence of Absence

1. Employees 1. Employees granted granted leaves ofleaves absence of absence for military for or military PublicorHealth PublicService Health will, Service will, under the under conditions the conditions stated below, statedbe below, entitled be to entitled have such to have leaves suchextended leaves extended for a for a period upperiod to ninety up todays ninety beyond days the beyond date the of discharge date of discharge from military from or military PublicorHealth Public Health Service or Service from hospitalization or from hospitalization continuing continuing after discharge after discharge for a period for aofperiod not more of not more than onethan year.one Such year. extensions Such extensions will be subject will be to subject the same to the conditions same conditions with respect with respect to eligibility to eligibility to benefits to benefits and credit and forcredit service for as service applyas to apply their original to their military original or military or Public Health PublicService Health leaves. Service leaves. a.

Cases a. not Cases involving not involving total disability total disability (1) If employees make application for reinstatement (1) If employees make application for reinstatement and are and are reinstated withindays ninety days following discharge from or military reinstated within ninety following discharge from military Publicor Public Health -Service - the absence discharge from or military Health Service the absence betweenbetween discharge from military Publicor Public Health and Service and reinstatement will be covered by an extension of Health Service reinstatement will be covered by an extension of the or military PublicService Health leave Service of absence subject the military PublicorHealth of leave absence subject to the to the same provisions with to respect to eligibility to benefits and same provisions with respect eligibility to benefits and credit forcredit for service. service. (2) If employees make application for reinstatement withindays ninety days (2) If employees make application for reinstatement within ninety discharge from or military PublicService Health but Service but due to followingfollowing discharge from military PublicorHealth due to acceptable to the Company, reinstatement occurs more than reasons reasons acceptable to the Company, reinstatement occurs more than ninety days after discharge the firstdays ninety days of absence subsequent ninety days after discharge - the first- ninety of absence subsequent to discharge from or military PublicService Health will Service will be covered to discharge from military PublicorHealth be covered by an by an extension of the or military PublicService Health leave Service of absence extension of the military PublicorHealth of leave absence subject to the same provisions with to respect to eligibility to benefits and subject to the same provisions with respect eligibility to benefits and for service. An application to thecommittee Benefit committee credit forcredit service. An application shall be shall madebe to made the Benefit for a personal of absence the absence the for a personal leave of leave absence to cover to thecover absence betweenbetween the expiration of the ninety-day period and the date of reinstatement. expiration of the ninety-day period and the date of reinstatement. leaves will be to subject to such conditions as the Benefit PersonalPersonal leaves will be subject such conditions as the Benefit Committee deems proper. Committee deems proper.

267

267

MILITARY/PUB. HEALTH SVC

b. Hospitalization continuing after discharge from military or Public Health Service (1) If employees are hospitalized for not more than one year immediately following discharge from military or Public Health Service, a military or Public Health Service leave of absence will be extended to cover: (a) the period from date of discharge up to ninety days after release from hospitalization if they are ineligible to benefits, or (b) the period extending from the expiration of sickness benefits under the Sickness and Accident Disability Plan up to ninety days after release from hospitalization. (2) If such hospitalization should continue for more than one year, the leave will terminate one year after the date of discharge from military or Public Health Service. 2. If employees delay application for reinstatement for more than ninety days following discharge from military or Public Health Service or from hospitalization continuing after discharge for a period of not more than one year, the effective date of separation from the Company will be considered as having been the date of discharge from military or Public Health Service or the end of the ninety day period following hospitalization. However, where such employees are able to show that the delay in their application for reinstatement was due to circumstances beyond their control, the appropriate treatment under III.1.a.(2) above and/or IV below will be extended.

IV. Treatment Under the Benefit Plans 1.

Net Credited Service a. Employees reinstated within the time specified by law will be allowed full service credit under the Benefit Plans for a period of absence covered by the military or Public Health Service leave. b. Employees who are not reinstated within the period after discharge specified by the law but who are subsequently engaged shall receive service credit for the period of absence covered by the military or Public Health Service leave as follows: (1) Those with two years or less of net credited service on the effective date of the leave will receive credit for service for any total period of absence up to two years. Those with more than two years of net credited service on the effective date of the leave will be credited with service for a period of absence equivalent to one year for each year or fraction thereof of such net credited service.

268

MILITARY/PUB. HEALTH SVC

2.

Death 2. Benefits Death Benefits a. Benefits, Death Benefits, where payable, will be computed in accordance a. Death where payable, will be computed in accordance with the with the Benefit Plan provisions. Benefit Plan provisions.

3.

3. Sickness Sickness Benefits Benefits a. Employees will betoeligible to sickness a. Employees will be eligible sickness disability disability benefits ifbenefits totally if totally incapacitated andtounable to work uponfrom release fromormilitary Public Health incapacitated and unable work upon release military Public or Health to work will be determined by the Employees' Service. Service. Inability toInability work will be determined by the Employees' Benefit Benefit Committee on the basisinofeach factscase. in each case. Committee on the basis of facts b. under Benefits the Sickness and Accident Plan will be b. Benefits theunder Sickness and Accident Disability Disability Plan will be on the basis ofnet benefits net service creditedatservice at the termination computedcomputed on the basis of benefits credited the termination of the of the leave of absence rate of Company pay provided for in connection leave of absence and at theand rateatofthe Company pay provided for in connection wage treatment with wagewith treatment in SectioninVSection below. V below. For employees totally incapacitated andtounable workofat time of c. For c. employees totally incapacitated and unable work attotime discharge, theabsence first day absence onof account of sickness discharge, the first day on account sickness disability disability will be thewill be the date of discharge fromormilitary Public Health Service. day after day dateafter of discharge from military Public or Health Service. d. event In the event employees becometounable to work subsequent to discharge d. In the employees become unable work subsequent to discharge fromormilitary Public Health Service. from military Public or Health Service. (1) incapacitated If totally incapacitated within ninety after discharge, (1) If totally within ninety days afterdays discharge, the first the first day of absence onof account of disability beafter the day day of absence on account disability will be thewill day dateafter of date of of the ninety-day or of thereinstatement date of reinstatement when expirationexpiration of the ninety-day period, orperiod, the date when been established. such datesuch has date beenhas established. (2) incapacitated If totally incapacitated subsequent to the expiration of the ninety-day (2) If totally subsequent to the expiration of the ninety-day period after discharge fromormilitary Public Health but Service, period after discharge from military Public or Health Service, withinbut a within a period by covered by a personal leave of absence continuous period covered a personal leave of absence continuous therewith,therewith, benefits the Sickness and Accident Plan will be sickness sickness benefits under theunder Sickness and Accident Disability Disability Plan will be determined in accordance with the terms of the personal determined in accordance with the terms of the personal leave. leave.

269

269

MILITARY/PUB. HEALTH SVC

V.

Wage Treatment

1. Any employee reinstated in accordance with these practices shall be returned to the payroll at the rate of pay they would have received, if they had been continuously on duty with the Company during the absence, in the job group they were in at the time they left.

VI.

Vacation Treatment

1. Employees returning from military or Public Health Service leaves of absence will be given vacation treatment in accordance with General Wage and Working Practices based on total net credit service, provided that a vacation or vacation allowance has not already been given in the same year.

A. W. VAN SINDEREN Chairman of the Board and Chief Executive Officer

270

MILITARY/PUB. HEALTH SVC

PROCEDURES PROCEDURES FOR REINSTATING FOR REINSTATING EMPLOYEES EMPLOYEES RETURNING RETURNING FROM FROM MILITARY MILITARY OR PUBLIC OR PUBLIC HEALTH HEALTH SERVICE SERVICE LEAVES LEAVES I.

Company I. Company Policy Policy

As has been As has previously been previously stated, the stated, Company the Company intends intends to live up to to live and upbeyond to and beyond the the spirit of spirit legislation of legislation coveringcovering the reinstatement the reinstatement of employees of employees returningreturning from thefrom the service.service. It expects It expects to reinstate, to reinstate, after honorable after honorable discharge, discharge, all employees all employees who want who want to returntotoreturn the Company to the Company and whoand arewho ableare to resume able to resume their oldtheir jobsold or similar jobs or work, similar work, regardless regardless of their length of theiroflength service of service before induction. before induction. Provisions Provisions will be made will betomade expedite to expedite adjustments adjustments to the job, to the including job, including retraining, retraining, and and special arrangements special arrangements for physical for physical readjustment. readjustment. In line with In line Company with Company policy, policy, consideration consideration will be given will besogiven far assopracticable far as practicable to the value to theofvalue usable of military usable military or or Public Health Public Service Health Service experience experience in determining in determining future treatment future treatment and placement. and placement. Each returned Each returned employee employee is entitled is entitled after reinstatement after reinstatement to benefits to benefits under the under Benefit the Benefit Plans inPlans accordance in accordance with credited with credited service service under the under terms theofterms the Memorandum of the Memorandum to Reinstatement. RelatingRelating to Reinstatement. An interdepartmental committee will coordinate the general procedures in An interdepartmental committee will coordinate the general procedures involvedinvolved in reinstatement. reinstatement. procedures theofreturn of employees will be developed DetailedDetailed procedures coveringcovering the return employees will be developed by the by the departments. various various departments.

II.

Planning II. Planning for thefor Return the Return of Employees of Employees by Departments by Departments

ThroughThrough the use the of the useforecasts of the forecasts of business, of business, plannedplanned construction, construction, and force and force requirements, requirements, plans will plans be developed will be developed and keptand current kept by current the departments by the departments for for the placement the placement of employees of employees returningreturning from military from military or PublicorHealth Public Service, Health Service, and and for reassignment for reassignment of thoseofactive thoseemployees active employees affectedaffected by the return by theofreturn veterans. of veterans.

III.

Reinstatement III. Reinstatement

A.

Initial A. Contact Initial Contact

It is expected It is expected that returning that returning employees employees will contact will contact their supervisor their supervisor upon their upon their release release from thefrom services. the services. The opportunity The opportunity should be should provided be provided for a welcome for a welcome by the by the employees' employees' ranking ranking departmental departmental supervisor supervisor in the locality in the and locality by fellow and byemployees. fellow employees. Supervisors Supervisors should take should thetake initiative, the initiative, if necessary, if necessary, to get intotouch get inwith touch employees, with employees, when it when is known it is that known theythat have they been have discharged been discharged from military from military or PublicorHealth Public Health Service.Service.

271

271

MILITARY/PUB. HEALTH SVC

B.

Physical Examination

Physical examinations will be required of all employees returning from military or Public Health Service leaves of absence in order to insure that they may be assigned properly. The appointment for the physical examination should be made through the Medical Office at the time employees apply for reinstatement. C.

The Reinstatement Interview

The reinstatement interview will be carried out 1) to secure pertinent information from the employee, and 2) to inform the employee of the general policies and plans of the Company as well as specific information in regard to reinstatement. 1. Information to be secured - such as: Date employee wishes to return to work General physical condition 2. Information to be discussed with the employee - such as: General policy in regard to reinstatement Employee's status upon reinstatement Review of Company payroll allotment plans, income tax, etc. 3. Method of Conducting the Interview The interview should be conducted in an unhurried atmosphere so that the employee will have the opportunity to tell of past experience and express plans for the future. In some cases the interview may be completed at one meeting with the employee but often it may require more than one. 4. Time of Reinstatement Whenever possible, the date of return to work should be planned to suit the wishes of the employee. If this should be prior to the receipt of a report from the physical examination, the employee should be given a temporary assignment. If there is any question in the supervisor's mind as to the assignment, the case should be discussed with the departmental personnel representative who will check, as necessary, with the Medical Department. D.

Job Placement 1. All placements should be made in conformance with the policy of the Company as stated in the Memorandum Relating to Reinstatement. 2. The objectives in placement will be best accomplished through careful attention to such factors as (a) the individual's past experience, (b) experience in military or Public Health Service, (c) the force requirements of the business, (d) Selective Service Act requirements, (e) interest and abilities, (f) physical condition. 3. In the event a circumstance arises in which there is no immediate suitable job for an employee, the case should be referred for further consideration through the lines of organization.

272

MILITARY/PUB. HEALTH SVC

E.

Particular E. Particular Consideration Consideration of Disabled of Disabled Employees Employees 1.

1. Treatment totally incapacitated employees Treatment of totally of incapacitated employees

In accordance with the Memorandum to Reinstatement, Section IV, In accordance with the Memorandum Relating Relating to Reinstatement, Section IV, Treatment thePlans, Benefit Plans, employees totally incapacitated and unable Treatment Under theUnder Benefit employees totally incapacitated and unable to work may betoeligible to sickness benefits terms of the Sickness to work may be eligible sickness benefits under theunder termsthe of the Sickness and Accident Plan. Supervisors will aid those who returntounable to and Accident DisabilityDisability Plan. Supervisors will aid those who return unable due or to illness injury or illnessrecognizing through recognizing the circumstances work duework to injury through the circumstances promptly promptly and initiating action the Sickness and Accident Plan, through and initiating action under theunder Sickness and Accident DisabilityDisability Plan, through careful placement andupon training their recovery and the job, and careful placement and training theirupon recovery and return to return the job,toand a personal in their progress. through athrough personal interest ininterest their progress. 2.

2. Placement of disabled partially disabled employees Placement of partially employees

It is recognized some employees may return disabled partially disabled and It is recognized that somethat employees may return partially and to the perform the job which left.event, In this unable tounable perform dutiesthe of duties the jobofwhich they left. they In this theevent, the be these to place these employees in a job which can adequately objectiveobjective will be towill place employees in a job which they can they adequately perform and which is not hazardous to themselves fellow employees. perform and which is not hazardous to themselves or fellow or employees. 3.

3. of Training of disabled partially disabled employees Training partially employees

In some instances partial disability, specialshould trainingbeshould be on planned on In some instances of partial of disability, special training planned job orCompany through Company In other instances training may be most the job orthe through facilities. facilities. In other instances training may be most advantageously secured the through the government's facilities or public those of public advantageously secured through government's facilities or those of Each willdifferent present circumstances different circumstances and will require agencies.agencies. Each case will case present and will require analysis and treatment. individualindividual analysis and treatment. 4.

4. Follow-up of disabled partially disabled employees Follow-up of partially employees

for a "follow-up" in such casesbeshould be designed A plan forAaplan "follow-up" in such cases should designed to check to thecheck the of the placement the viewpoint of the employee's health and suitabilitysuitability of the placement from the from viewpoint of the employee's health and safety,ininterest in and on success onand the possibilities job, and possibilities for progress. safety, interest and success the job, for progress. F.

F. Records Records 1.

1. Military CentralorMilitary PublicService Healthrecords Service records Central Publicor Health

centralofrecord of theormilitary PublicService Healthand Service and experience A centralArecord the military Publicor Health experience of our of our employees will be established and maintained in the Personnel employees will be established and maintained in the Personnel RelationsRelations Department, to be available to all departments as a complete Department, to be available to all departments as a complete record ofrecord militaryoformilitary or PublicService Healthinformation, Service information, and as to serve as aofhistory of the experience of Public Health and to serve a history the experience of our employees World War II, Korea and Vietnam and aofrecord our employees in World in War II, Korea and Vietnam and a record their of their on their return. treatmenttreatment on their return. 2.

2. Service MilitaryRecord ServiceCard, Record Card, Military Form 605Form 605

TheService MilitaryRecord ServiceCard, Record Card, Form 605,contain shouldsuch contain such information as The Military Form 605, should information as the employee's at of theentry timeinto of entry intoormilitary PublicService, Health etc. Service, etc. the employee's status at status the time military Publicor Health

273

273

MILITARY/PUB. HEALTH SVC

IV. Training or Returning Employees A.

Reinduction

Reinduction of employees should be planned in order that they will be able to bridge the gap in Company affairs between their departure and return. Typical information should include a short history of Company experience during the war, a review of organization and personnel changes, the experience of other employees during the war, and an opportunity to meet and talk with personnel in the locality. B.

Job Training

In addition to regular Company training courses for employees assigned to new jobs, refresher courses should be designed for employees who return to the same job after a long absence. C.

Specialized training for handicapped employees

Specialized training may be necessary and should be arranged in some cases involving the adjustment to handicaps. V.

Follow-Up

All supervisors should be alert to observe the returned employee's adjustment to the work situation as well as civilian life. If difficulty is being experienced by the employee in making an adjustment, an analysis of the facts in the situation by the supervisor will be helpful in determining how best to aid the employee. VI

Clearing House of Information

Assistance should be offered to returning employees concerning such matters as government insurance, educational benefits, etc. The Personnel Relations Department will set up a clearing house of such information which will be available through the Personnel Coordinator. Contacts with government agencies generally should be made through the Personnel Relations Department.

274

INDEX

INDEX

APP F F APP

CIS CIS

PLANT PLANT

COMM COMM MKTG MKTG

HQ HQ

275 275

GENERAL GENERAL

ABCDE P&P P&P ABCDE BASIC-SA App App BASIC-SA

SUBJECT SUBJECT AA Absence- -Short ShortPeriod PeriodSickness Sickness Absence Absence Absence AccidentPrevention Prevention Accident Accrual Accrual- -Vacation Vacation- -Service ServiceTermination Termination Acting Actingas asHead HeadofofConst. Const.Gang Gang- -Special SpecialComp. Comp. Additional AdditionalCash CashAwards Awards Administration AdministrationofofOvertime Overtime Advancement AdvancementtotoOccupation Occupationwith withHigher HigherWage Wage Max. Max. After AfterWorking WorkingSubstantial Substantial Part Partofof24 24Hr. Hr.Period Period- Excused ExcusedAbsence Absence Agency AgencyShop Shop- -Article ArticleXVI XVI Alcohol- -Use UseofofIntoxicating IntoxicatingBeverages Beverages Alcohol Alternate AlternateWork WorkSchedules Schedules(AWS) (AWS) Amendments AmendmentstotoContract Contract- -Article ArticleXX XX American AmericanArbitration ArbitrationAssociation Association Annual AnnualMilitary MilitaryTraining Training Anticipated AnticipatedDisability Disability- - Leave LeaveofofAbsence Absence Appendix AppendixAA- -Bargaining BargainingUnit UnitTitles Titles Appendix AppendixBB- -General GeneralAll AllDepartments Departments Appendix AppendixCC- -Reserved Reservedfor forFuture FutureUse Use Appendix AppendixDD- -Wage WageSchedules Schedules Appendix AppendixEE- -New NewJob JobTitles Titles Appendix AppendixFF Application ApplicationofofWage WageProgression ProgressionSchedules Schedules Arbitration Arbitration- -Article ArticleXXI XXI Arbitration Arbitration- -Mgt. Mgt.Promotion PromotionFrom FromBU BU Arbitration ArbitrationExpenses Expenses Armed ArmedForces ForcesDuty Duty- -Excused ExcusedAbsence Absence Article ArticleI I- -Purpose Purpose Article ArticleIIII- -Bargaining BargainingUnit UnitEmployees Employees Article ArticleIIIIII- -General General Article ArticleIV IV- -Wage Wageand andWorking WorkingPractices Practices Article ArticleIX IX- -Reinstatement ReinstatementofofEmployee EmployeeVeterans Veterans Article ArticleVV- -Hours Hours

PAGE PAGE NO.(s) NO.(s) 99 99 99 99 92 92

86 86

153 211 211 153 153 211 211 235 235 153 158 158 207 207 150 150 242 242 147 147 243 243

108 108 24 24

163 163 230 230 117 117 236 236

26 26 26 26 109 109 113 113

215 215 216 216

70 70 74 74 221 221 222 222 226 226 228 228 84 84 26 26 18 18 27 27

168 168 244 244

109 109 44 44 44 55 18 18 55

215 215

INDEX

APP F

APP F CIS

CIS PLANT

PLANT COMM MKTG

COMM MKTG HQ

276 276

HQ GENERAL

GENERAL ABCDE P&P BASIC-SA App ABCDE P&P BASIC-SA App

SUBJECT SUBJECT Article VI - Wages Article VI - Wages 5 Article - Force Adjustment Article VII - VII Force Adjustment 6 Article - Reserved For Future Article VIII -VIII Reserved For Future Use Use 17 Article – Reinstatement of Employee Veterans 18 Article IX – IX Reinstatement of Employee Veterans Article X - Transfers Promotions Article X - Transfers and and Promotions 18 Article XI - Dismissals Penalties Article XI - Dismissals and and Penalties 19 Article - Union Representation Article XII - XII Union Representation 19 Article - Grievances Article XIII -XIII Grievances 20 Article - Joint Conferences - Time Off (MXUP- 22 Article XIV -XIV Joint Conferences - Time Off (MXUPPaid)Paid) Article - Collection of Dues Article XV -XV Collection of Dues 23 Article - Agency Article XVI -XVI Agency ShopShop 24 Article - Promotions Transfers of Union 24 Article XVIIXVII - Promotions and and Transfers of Union Officers Officers Article - Union Activities Article XVIIIXVIII - Union Activities 25 Article - Federal or State Article XIX -XIX Federal or State LawsLaws 25 Article - Amendments to Contract Article XX -XX Amendments to Contract 26 Article - Arbitration Article XXI -XXI Arbitration 26 Article - Reserved for Future Article XXIIXXII - Reserved for Future Use Use 27 Article - Non-Discrimination Clause Article XXIIIXXIII - Non-Discrimination Clause 28 Article - Reserved for Future Article XXIVXXIV - Reserved for Future Use Use 28 Article - Reserved for Future Article XXVXXV - Reserved for Future Use Use 28 Article - Reserved for Future Article XXVIXXVI - Reserved for Future Use Use 28 Article XXVII - Miscellaneous Article XXVII - Miscellaneous 29 Article XXVIII - Duration Basis of Reopening 29 Article XXVIII - Duration and and Basis of Reopening Assigned as Instructor - Special Comp. Assigned as Instructor - Special Comp. Assignment a Higher Maximum - Temporary Assignment to a to Higher Maximum - Temporary Athletics - Professional, Semi-Pro Athletics - Professional, Semi-Pro Authorization - Excused Absence Authorization - Excused Absence Accidents - Liability in Case AutoAuto Accidents - Liability in Case of of Automatic Transfers - Recall Automatic Transfers - Recall FromFrom Re- Re11 Deployment Deployment Awarding Wage Increases Awarding Wage Increases (Alternate Schedules) AWSAWS (Alternate WorkWork Schedules)

PAGE PAGE NO.(s) NO.(s) 5 6 17 18 18 19 19 20 22

165 165 244 244

23 24 24

163 163 230 230 163 163 230 230

25 25 26 26 27 28 28 28 28 29 29 150 150 84 84 116 116 107 107 105 105

240 240 211 211

11 85 85

241 241 236 236

INDEX

APP F

CIS

PLANT

COMM MKTG

HQ

GENERAL

ABCDE P&P BASIC-SA App

SUBJECT

PAGE NO.(s)

B Bargaining Unit Employees - Definition - Article II Bargaining Unit Job Title Changes Bargaining Unit Titles - Appendix A Basic Work Week Basic Work Week - Changes In Benefits - Disability Benefits - Company-Recognized Holiday Bi-Lingual Differential Blood Donors - Excused Absence. Branded Apparel Program Bridging Previous Service Bulletin Board Usage by Union Bumping within Layoff "Pools" Bureau Selected Jobs Buyback Rights C Call Outs - Pay Treatment Call Outs - Transportation Expense Call Outs on Holiday - Pay Treatment Cancellation of Hours Care of Adopted Child - Leave of Absence Care of Newborn Children - Leave of Absence Care of Seriously Ill Child - Leave of Absence Care of Seriously Ill Family Member - Leave of Absence Carry Over Vacation Cash Awards Change of Hours Changes In Basic Work Week and Tour Assignments Changes In Rate of Pay Changes to Job Titles Chief Steward - Notification of Dismissals & Penalties Chief Steward Notification - Discipline Christmas & New Year's Eve - Differentials Civic Duty - Jury Duty

277

4 4 70

228 229 119 122

131 142 134 145

202

100 102 89 110

206 216

80

201

236 29 13 259 14

231

88 128 89 237 113 113 113

217 217 217

114 96

211

122

234 242 237

134 145

88 226

239

19 19 125 109

137 149 214

235

INDEX

APP F

APP F CIS

CIS PLANT

PLANT COMM MKTG

COMM MKTG HQ

HQ GENERAL

GENERAL ABCDE P&P BASIC-SA App ABCDE P&P BASIC-SA App

SUBJECT SUBJECT

PAGE PAGE NO.(s) NO.(s)

Closing a Company Facility -Transportation Closing of a of Company Facility -Transportation Expense Expense 105 105 Collection of Dues - Article Collection of Dues - Article XV XV 23 23 163 163 230 230 College Summer College Summer Hire Hire 78 78 Commercial Marketing Commercial and and Marketing FieldField 130 130 Commitment of Employment Security Commitment of Employment Security 35 35 Commutation and and Lodging Commutation Lodging 127 127 140 140 156 156 Company Business - Transportation Company Business - Transportation 103 103 Company Communications the Union Company Communications WithWith the Union 29 29 Company Property - Union Meetings Company Property - Union Meetings 25 25 Company Property Return Company Property Return 117 117 Company Provide Reports to Union Company Provide Reports to Union 29 29 Company-Defined Entities Company-Defined Entities 255 255 Company-paid attendees at Grievance Meeting 20 20 Company-paid attendees at Grievance Meeting 165 165 Company-Recognized Holidays Company-Recognized Holidays 93 93 208 208 233 233 Compensation - Appendix Compensation - Appendix F F 240 240 Compensation for Cancellation of Hours Compensation for Cancellation of Hours 237 237 Compensation System - CIS- CIS Compensation System 204 204 Concession - Telephone Concession - Telephone 115 115 Consensus Guidelines / Consultation Procedure Consensus Guidelines / Consultation Procedure 164 164 Construction Gang - Acting as Head Construction Gang - Acting as Head 150 150 Consultation Procedure / Consensus Guidelines Consultation Procedure / Consensus Guidelines 164 164 Contract Amendments 26 26 Contract Amendments Contract Duration & Basis for Reopening 29 29 Contract Duration & Basis for Reopening Contract Effective DateDate 3 3 Contract Effective Contract Labor (Porter Letter) 42 42 Contract Labor (Porter Letter) Contract Labor during forceforce adjustment 13 13 Contract Labor during adjustment Contract Purpose - Article I I 4 4 Contract Purpose - Article 228 228 Contracting Out Out Contracting 238 238 Contribution Solicitation Contribution Solicitation 116 116 Controlled Substances Controlled Substances 117 117 Converting TermTerm Employee to Regular Converting Employee to Regular 232 232 CoreCore Training Training 160 160 Court Action - Principal in - Excused Absence Court Action - Principal in - Excused Absence 109 109 214 214 Court Witness DutyDuty - Excused Absence Court Witness - Excused Absence 108 108 214 214

278 278

INDEX

APP F

CIS

PLANT

COMM MKTG

HQ

GENERAL

ABCDE P&P BASIC-SA App

SUBJECT

PAGE NO.(s)

CPR/First Aid Training Craft Assigned as Instructor - Special Comp. Craft Employee - definition Customer Information Services Customer Information Services (CIS) Council CWA Nett D Day-At-A-Time Vacation Daylight Saving Time Death in Employee's Immediate Family / Household Death in Family - Excused Absence Death of Co-Worker or Member of Co-Worker's Family Declared Emergencies - Meals Declination of Recall Offer Deferring Wage Increases Department Selected Jobs Departmental Leave Differential - Bi-Lingual Differential Overtime Differential Payments Differential - Relief Differential - Service Assistant Aide Differentials - New Year's Eve & Christmas Eve Differentials - Nights Differentials - Temp. Changes in Assignments Differentials for Evening and Night Work Differentials for Out of State Travel Disability Benefits Discipline - Union Representation Discretionary Leave Discretionary Lump Sum Payments Dismissals and Penalties - Article XI Downgrade - Wage Treatment Downgrade as Result of Surplus - Wage Treatment

279

159 150 141 162 195 194

68 96

210 219

107

213

107 102

214

235 235

12 85

241

259 113 89 91 89 124 136

216 206 148

124 137

149

237 238 207

89 90 124 136 89 91 100

148

19 115

218 242

19 87 87

243

INDEX

APP F

APP F CIS

CIS PLANT

PLANT COMM MKTG

COMM MKTG HQ

HQ GENERAL

GENERAL ABCDE P&P BASIC-SA App ABCDE P&P BASIC-SA App

SUBJECT SUBJECT

PAGE PAGE NO.(s) NO.(s)

Dress CodeCode Dress DuesDues Collection 23 Collection Duration and Basis of Reopening - Article XXVIII Duration and Basis of Reopening - Article XXVIII 29 E E Eligibility - Success Sharing (SSP) Eligibility - Success Sharing PlanPlan (SSP) 33 Emergency Conditions Emergency Conditions Emergency Military DutyDuty Emergency Military Emergency WorkWork LoadLoad afterafter Layoff 14 Emergency Layoff Employee - Definition Employee - Definition Employee Discount Program Employee Discount Program Employee Identification Employee Identification Employee Residence Telephone Service Employee Residence Telephone Service Employment Outside of theofCompany Employment Outside the Company Employment Security Commitment 35 Employment Security Commitment Enhanced Retirement Benefit / Movement of of Enhanced Retirement Benefit / Movement 44 WorkWork MOAMOA Enhanced Voluntary Severance PlanPlan (EVSP) 7 Enhanced Voluntary Severance (EVSP) Environment, Health & Safety Guide Environment, Health & Safety Guide EqualEqual Employment Opportunity Employment Opportunity Equivalent in Wages for Vacation Equivalent in Wages for Vacation Evening and All-Night - Differentials Evening and All-Night - Differentials EVSP - Enhanced Voluntary Severance PlanPlan 7 EVSP - Enhanced Voluntary Severance EWD's EWD's Exchange Map Map - Home Station Exchange - Home Station Excused Absence - Other Without Pay (Leave of of Excused Absence - Other Without Pay (Leave Absence) Absence) Excused Absence - Sickness in Family Excused Absence - Sickness in Family Excused TimeTime Off - Off Joint Conferences (MXUP) Excused - Joint Conferences (MXUP) 22 Excused TimeTime Required by Law Excused Required by Law Excused WorkWork DaysDays Excused Expenses Expenses Expenses for Medical ExamExam Expenses for Medical Expenses for Medical Treatment Expenses for Medical Treatment Expiration of Sickness Disability Benefits Expiration of Sickness Disability Benefits Discretionary Leave Discretionary Leave Extended Temporary Transfers Extended Temporary Transfers Extension of Military or Public Health Service Extension of Military or Public Health Service Leave of Absence Leave of Absence

280 280

236 236 163 163 230 230

23 29 33 87 87 110 110 14 74 74

215 215 196 196 231 231 242 242

117 117 115 115 116 116 35 44 7 158 158 172 172 96 96 89 89 7 111 111 118 118 112 112 107 107 22 111 102 104 104

111 102 104 104

115 115 81 81

267 267

213 213

213 213 236 236 213 213

218 218

INDEX

APP F

CIS

PLANT

COMM MKTG

HQ

GENERAL

ABCDE P&P BASIC-SA App

SUBJECT

PAGE NO.(s)

F Family Care Leave Program Family Care Committee / Fund Federal or State Law Changes - Impact on Contract Federal or State Laws - Article XIX First Aid/CPR Training Flexible Excused Work Days (EWD's) Follow the Work - Relocation of Work Force Adjustment Force Movement Activity Report Force Rearrangements - Lateral Intradepartmental Full / Half Pay Benefits Full Time Employees- Overtime G GPS/Monitoring General - All Departments General - Article III General Wage Increases Grievance Filing Timeframe (180 days) Grievance Meeting - Company-paid attendees Grievance Process Guaranteed Job Offer H Habitual Tardiness Half Day Vacation Headquarters - All Departments Health Care Benefit Committee Health Standards Holiday Call Outs - Pay Treatment Holiday Compensation - Full and Part Time Holiday During a Vacation Week Holiday- Excused Absence Period Holiday- Extended Sickness or Leave of Absence Holiday Falling on Any Day Monday Through Friday

281

113

216 194

37 25

231 231

25 159 213

111

243 243

6 29 255 100 123

135

149 239

74 4 204 165 165 165

20 20 20 9, 35

244 244 244

116 96 119 68

194 116 89 126

138

152

95 94 94

210 212 212 152

234

INDEX

APP F

APP F CIS

CIS PLANT

PLANT COMM MKTG

COMM MKTG HQ

HQ GENERAL

GENERAL ABCDE P&P BASIC-SA App ABCDE P&P BASIC-SA App

SUBJECT SUBJECT

PAGE PAGE NO.(s) NO.(s)

Holiday on Saturday Holiday on Saturday Holiday on Sunday Holiday on Sunday Holiday Pay for Part-Time Holiday Pay for Part-Time Holiday ToursTours Holiday Holiday WithinWithin Trick Trick Holiday Holiday - Worktime Period Holiday - Worktime Period Holidays - Company-Recognized Holidays - Company-Recognized HomeHome Garaging Garaging HomeHome Station Station HomeHome Station - Exchange Map Map Station - Exchange HoursHours - Normal WorkWork Week/Work Day -Day Article V V5 - Normal Week/Work - Article HoursHours of Work of Work I I Identification - Employee Identification - Employee Illness Benefits Illness OtherOther Benefits (IOB)(IOB) Immediate Family Immediate Family Immediate Household Immediate Household Inclement Weather Inclement Weather Inclement Weather - Outside WorkWork Inclement Weather - Outside Increases - Awarding Increases - Awarding Increases - Deferring Increases - Deferring Ineligibility for Sickness Disability Benefits Ineligibility for Sickness Disability Benefits Discretionary LeaveLeave Discretionary Infractions of Rules of Road - Responsibility Infractions of Rules of Road - Responsibility Intoxicating Beverages Intoxicating Beverages Involuntary Re-Deployment Process - Surplus Involuntary Re-Deployment Process - Surplus 8 Placements Placements J J Job Briefs Job Briefs Job Listing (JL) Process Job Listing (JL) Process 258 Joint Joint Conferences - Time Off (MXUP-Paid) 22 Conferences - Time Off (MXUP-Paid) Jury Duty - Excused Absence Jury Duty - Excused Absence L L Lateral Intradepartmental ForceForce Rearrangements Lateral Intradepartmental Rearrangements257 LayoffLayoff 12 LayoffLayoff "Pools" - Bumping 13 "Pools" - Bumping

282 282

93 93

93 93

93 93

93 93

152 152 208 208 208 208 233 233 153 153 149 149 152 152 208 208 233 233 238 238

78 78 103 103 118 118 5 119 119 131 131 142 142 202 202 117 101 79 80

117 101 79 80

85 85

85 85

115 115 106 106 117 117

200 200 235 201 201 235 146 146 159 159 241 241

235 235

241 241

218 218

8 170 170 258 22 109 109 257 12 13

214 214 235 235

170 170 244 244

INDEX

APP F

CIS

APP F

PLANT

CIS PLANT

COMM MKTG COMM MKTG

HQ HQ

GENERAL GENERAL ABCDE P&P ABCDE P&P BASIC-SA App BASIC-SA App

SUBJECT SUBJECT

PAGE NO.(s) PAGE NO.(s)

Layoff LayoffPayments Payments Layoff Time Employees Employees LayoffPayments Payments to Part Time Layoff LayoffProvision Provision Leave Leaveof of Absence Absence Leave DepartmentalLeave Leave Leaveof of Absence Absence - Departmental Leave Military Leaveof of Absence Absence - Military Leave Non-Discretionary Leaveof of Absence Absence - Non-Discretionary Leave Public Health HealthService Service Leaveof of Absence Absence - Public Legally Partner LegallyRecognized Recognized Partner Leveraged Leveraged Title Title Liability Accident Liability inin Case Case of Auto Accident Location to Title Title LocationChanges Changes - Title to Lodging Lodgingand and Commutation Commutation Long LongTerm Term Service Service Difficulties Difficulties Lost LostTools Tools Lunch LunchPeriods Periods MM Mandatory Mandatory Overtime Overtime Meal MealPeriods Periods Meals Meals Meals Meals--Expenses Expenses Meals Meals--State State of of Emergency Emergency Medical EVSP MedicalCoverage Coverage with EVSP Medical ExcusedAbsence Absence MedicalExaminations Examinations - Excused Medically (MIT) Medically Initiated Initiated Transfer Transfer (MIT) Merchandise Merchandise Sale Sale Mgt. BU -- Not Not Subject Subjecttoto Mgt.Promotion Promotion From BU Arbitration Arbitration Midnight MidnightLunch Lunch Mileage Car Usage Usage MileageRate Rate for for Personal Personal Car Military Military--Leave Leave of Absence Absence Military from Leave LeaveofofAbsence Absence Military--Reinstatement Reinstatement from Military ServicesLeave Leaveofof Militaryor or Public Public Health Services Absence Absence Military MilitaryTraining Training - Annual Minimum Holiday Minimum Work Work Time - Holiday

283 283

1616 1717

171171244 244

112 112 113 113

170170244 244 216216

262 262 113 113 262 262 7979

200200

4646 105 105 255 255 127127140140156156 8282 159159 144144 8282

131131142142

238 238 102 127127139139155155212212239 239 102 102 102 102 102 77 260 260

108 108 8787 116 116

214214

1919 156156 104 104 262 262 266 266 262 262

114 114 109 109 8989

218218

INDEX

APP F

CIS

APP F

PLANT CIS

COMM MKTG PLANT

HQ

COMM MKTG

GENERAL HQ

ABCDE P&P BASIC-SA App GENERAL

ABCDE P&P BASIC-SA App

SUBJECT SUBJECT

PAGE NO.(s) PAGE NO.(s)

Minimum Call Outs Minimum WorkWork Time-TimeCall Outs Miscellaneous - Article Miscellaneous - Article XXVII XXVII 29 Mission Mission - CIS- CIS Regarding Economic Protections Following MOAMOA Regarding Economic Protections Following Placement Into Appx F of Surplus Placement Into Appx F of Surplus Emp Emp Regarding Employment Classifications MOAMOA Regarding Employment Classifications Based Reentry into Appendix F Based UponUpon Reentry into Appendix F Regarding Movement of Employees MOAMOA Regarding ForceForce Movement of Employees Monitoring-Call Observing - Service Monitoring-Call Observing - Service 38 Representative/Sales Consultant Representative/Sales Consultant Monitoring-Call Observing - Service Consultants & Monitoring-Call Observing - Service Consultants & 64 All Distance Specialists All Distance Specialists Monitoring/GPS Monitoring/GPS Morning Morning Meal Meal Morning after All Night Overtime Morning Meal Meal after All Night Overtime Movement of Work Movement of Work MOA MOA 43 Moving - Regular Employees Moving CostsCosts - Regular Employees MXUP Conferences MXUP - Joint- Joint Conferences 22 N N National Transfer Plan (NTP) National Transfer Plan (NTP) 49 Net Credited Service Net Credited Service Neutrality and Card Recognition Neutrality and Card CheckCheck Recognition MOA MOA 57 Job Titles New New Job Titles 226 Year's & Christmas Eve - Differentials New New Year's Eve &Eve Christmas Eve - Differentials Differential NightNight Differential Non-Discretionary Non-Discretionary LeaveLeave Non-Discrimination Clause - Article Non-Discrimination Clause - Article XXIII XXIII 28 Non-Exempt Employee Non-Exempt Employee NoonNoon LunchLunch Normal Normal WorkWork WeekWeek / Work/ Work Day Day 5 Notification of Change of Hours Notification of Change of Hours O O Official Residence Telephone Service Official Residence Telephone Service On-Call Practice On-Call Practice On-the-Job Accident Disability On-the-Job Accident Disability Leave Leave On-The-Job On-The-Job InjuryInjury Overtime - One-Minute Increments Overtime - One-Minute Increments of Recall OrderOrder of Recall 11

284

284

88 29

88 162

162 250

250

249 247

249 247

239

239

38 64 127

127 156

43 106 22 49 80 57 226 89 113 28 78

156 176

176

106

80

179 201 187

125 149 137 149 125 137 89 113 216 78 127 155 139 127 139

179 201 187 239

239

216 231

231

237

237

155

5

115 114 100 11

115 123 146 135 146 123 135 114 218 218 100 123 149 135 205 149 237 205 123 135

237

APP F

CIS

APP F

CIS PLANT

PLANT

COMM MKTG

237

HQ

231

COMM MKTG

239

SUBJECT SUBJECT

HQ

239

GENERAL GENERAL ABCDE P&P

249 247

ABCDE P&P BASIC-SA App BASIC-SA App

250

INDEX

PAGE NO.(s) PAGE NO.(s)

Other Excused Excused Absence Absence With Other WithPay Pay Outof of State State - Differential Differential Out Outside Plant Plant Technician Technician --Acting Outside ActingHead HeadofofConst. Const. Gang Gang Outside Work Work in Inclement Outside InclementWeather Weather Overnight Trips Trips Overnight Overtime Overtime Overtime Administration Administration -- Plant Overtime Plant Overtime Applied Applied to Differential Overtime Differential Overtime Computation Computation Overtime Overtime -- Full Time Employees Overtime Employees Overtime on on a Holiday Holiday Overtime Overtime -- Mandatory Mandatory Overtime Overtime -- One-Minute One-Minute Increments Overtime Increments Overtime -- Part Time Overtime Time Employees Employees Overtime -- Temporary Temporary Employee Overtime Employee Overtime -- Time and One Overtime One Half Half&&Double DoubleTime Time PP PaidHolidays Holidays Paid Pallbearer for for Deceased Deceased Co-Worker Pallbearer Co-Worker/ /Immediate Immediate Family or or Household Household Family Parking and and Overnight Overnight Storage Parking Storage PartTime Time Employees Employees -- Layoff Part LayoffPayments Payments Part-Time Eligibility Eligibility for Part-Time for Health HealthBenefits Benefits Part-Time Employee Employee Part-Time Part-Time Employee Employee Health Part-Time HealthPlan PlanContributions Contributions Part-Time Equivalent Equivalent Work Part-Time WorkWeek Week PayDay Day Pay Payfor for Short Short Period Sickness Pay Sickness Payfor for Short Short Period Sickness Pay Sicknessbeyond beyond10 10days days PayTreatment Treatment - Call Outs Pay Outs PayTreatment Treatment - Holiday Pay Holiday Payments -- EVSP Payments Payments -- Layoff Payments Payments -- Voluntary Voluntary Exit Payments Exit Incentive IncentiveProgram Program Peer Training Training Peer

237

285 285

110 110 9191 150150 159159 239 239 123123135135149149205205237 237 147147 9191 124124 149149 123123130130149149205205237 237 125125138138149149 8282 123123135135149149205205237 237 124124136136150150 124124136136150150 124124136136150150 9393

208208233 233

107 107 104 104

214214

7878 7575 7777 7575 8888 9999 9999 8888 8989

198198233 233 197197232 232 199199233 233 197197 202202240 240 153153211211235 235 154154

1717

77 1616 1616

171171244 244 125125137137151151206206

INDEX

APP F

CIS

APP F

PLANT CIS

COMM MKTG PLANT

HQ

COMM MKTG

HQ GENERAL

ABCDE P&P GENERAL BASIC-SA App

ABCDE P&P BASIC-SA App

SUBJECT SUBJECT

PAGE NO.(s) PAGE NO.(s)

Penalties and Dismissals 19 Penalties and Dismissals Performing Support Functions Performing Support Functions Permanent Closing of a Company FacilityPermanent Closing of a Company FacilityTransportation Expense Transportation Expense Permanent Transfers Permanent Transfers Personal - Reimbursement ForThrough Loss Through Personal Car -Car Reimbursement For Loss Damage Damage Personal Car Usage (Mileage Personal Car Usage (Mileage Rates)Rates) Personal Personal DaysDays Off Off Personal DaysDays Off - Selection Personal Off - Selection Personal/Other Reasons - Discretionary Leave Leave Personal/Other Reasons - Discretionary Plant, Switching Systems and Support Services Plant, Switching Systems and Support Services FieldField and District and District PolePole Climbing Instructions - Accident Prevention Climbing Instructions - Accident Prevention Policies and Procedures - Part-1Part (Transfer Plan) Plan)255 Policies and Procedures 1 (Transfer Policies and Procedures - Part-3Part (Public HealthHealth / Policies and Procedures 3 (Public / 262 Military Absences) Military Absences) Portability - Employee Movement to Other AT&T AT&T Portability - Employee Movement to Other 49 Companies - NTP- NTP Companies Posting of Open Posting of Open Jobs Jobs 256 Posting of Schedules Posting of Schedules Posting of Work Schedules Posting of Work Schedules Presidential Council 56 Presidential Council Pre-Test Training Workshops - Article VII VII 8 Pre-Test Training Workshops - Article Pre-Test Training Workshops Pre-Test Training Workshops 37 Principal in Court - Excused Absence Principal in Court ActionAction - Excused Absence Priority Placement - Surplus Process Priority Placement - Surplus Process 9 Priority Rehire Priority Rehire Probation Period Probation Period Promotion to Mgt Not -Subject to Arbitration 18 Promotion to -Mgt Not Subject to Arbitration Promotional Increases Promotional Increases Promotions and Transfers - Article X 18 Promotions and Transfers - Article X Promotions and Transfers of Union Officers Promotions and Transfers of Union Officers 24 Article XVII XVII Article Protections for Union Representatives 4 Protections for Union Representatives Public Health Service - Leave of Absence 262 Public Health Service - Leave of Absence Public Health Service - Reinstatement from Leave Public Health Service - Reinstatement from Leave 266 of Absence of Absence Public OfficeOffice LeaveLeave Public Public Transportation Public Transportation

286 286

19 91

91

105 81

105 81

106 104

106 104

115

115 141 159

206

206

219

235 235 219

235 235

141 159

255 262 49 256 142 142 56 8 37 109 9 84 18 86 18

142 142 236 186 186

109

214

214

84

202

244 232 202

244 232

243

243

86

24 4 262 266 114 103

236

114 103

218

218

APP F

APP F

CIS

PLANT

CIS

PLANT

22 1822 18

COMM MKTG

17 17

79 7479 10674 106

COMM MKTG

11 1411 1114 1211 312 3 5 5

HQ

108 108

HQ

287 287

GENERAL

243

ABCDE P&P

244 232

GENERAL

236

SUBJECT SUBJECT Q QQualifications for Transfer Qualifications for Transfer Quarantine - Excused Absence Quarantine - Excused Absence R RRecall - Order of Recall Recall Order of Recall Recall -From Layoff Recall RecallFrom From Layoff Re-Deployment Recall RecallFrom Offer Re-Deployment Declination Recall Offer Declination Recognition Clause Recognition RecruitmentClause and Selection Recruitment Selection Reduction inand Wages - When Allowed Reduction Wages -Partner When Allowed RegisteredinDomestic Registered Domestic Partner Regular Employee Regular RegularEmployee Employees - Moving Costs Regular - Moving Costs RehiringEmployees After a Layoff Reimbursement For Loss Through Damage to Rehiring After a Layoff Personal Car For Loss Through Damage to Reimbursement Reinstatement Personal Car - Grievance Settlement Reinstatement Reinstatement -ofGrievance EmployeeSettlement Veterans - Article IX Reinstatement of Employee Veterans - Article IX Relief Differential Relief ReliefDifferential Period - Scheduling Relief PeriodAllowance - Scheduling Relocation - NTP Relocation RelocationAllowance of Work - NTP Relocation of Work Reporting Center Reporting Center to Union Reports Provided Reports Provided to Union Requests for Transfer Requests for Transfer Reserve Time - Vacation Scheduling Reserve Time - Vacation Scheduling Residency Requirements - Transfer Plan Residency Requirements - Transfer Responsibility for Infractions of RulesPlan of Road Responsibility for Infractions of Rules of Road Rest / Sleep Time Rest Sleep Time Rest/ Periods Rest Periods Retreats Retreats Return of Company Property Return of Differential Company Property Rotating Rotating Differential

ABCDE P&P App BASIC-SA BASIC-SA App

235 235

INDEX

PAGE NO.(s) PAGE NO.(s) 214 214

163 228 169163 228 169 200 196200232 196 232

106 106

51 51 78 29 78 29 257 257 97 255 97 255 106 106 108 108 10, 260 10, 260 117 90117 90

238 238 204 204 243 243

211 211

238 238

INDEX

APP F

CIS

APP F

PLANT CIS

COMM MKTG PLANT

HQ

COMM MKTG

GENERAL HQ

ABCDE P&P GENERAL BASIC-SA App

ABCDE P&P BASIC-SA App

SUBJECT SUBJECT

PAGE NO.(s) PAGE NO.(s)

S S Safety GuideGuide - Accident Prevention Safety - Accident Prevention Safety GuideGuide Questionnaire - Accident Prevention Safety Questionnaire - Accident Prevention of Tickets and Merchandise SaleSale of Tickets and Merchandise Committee - Leveraged SalesSales Committee - Leveraged Title Title 48 Saturday Before Vacation Saturday Before Vacation Saturday Holiday Saturday Holiday SBCSBC @ Home - Employee Discount Program @ Home - Employee Discount Program Schedule Changes Schedule Changes Scheduled WorkWork HoursHours Scheduled Scheduling Vacations - Selection Scheduling Vacations - Selection Selection for Transfer 259 Selection for Transfer Selection of Personal Days Days Off Off Selection of Personal Senior Volunteer or Inverse Seniority 257 Senior Volunteer or Inverse Seniority Seniority & Net&Credited Service Seniority Net Credited Service Seniority & Net&Credited Service Tie Breakers Seniority Net Credited Service Tie Breakers Seniority vs. Qualifications in Transfers and and Seniority vs. Qualifications in Transfers 18 Promotions Promotions Service Assistant Aide Differential - CIS - CIS Service Assistant Aide Differential Service Difficulties - Long- Term Service Difficulties Long Term Service Termination Payments Service Termination Payments Session Session Settlement of Grievances 20 Settlement of Grievances Severe Weather Conditions Severe Weather Conditions ShiftShift Differentials Differentials ShortShort Period Sickness Period Sickness Sickness - Pay-for Short PeriodPeriod Sickness Sickness Pay for Short Sickness Sickness - Pay-for Short PeriodPeriod Sickness beyondbeyond Sickness Pay for Short Sickness 10 days 10 days Sickness - Short PeriodPeriod Sickness - Short Sickness and Accident Absence Sickness and Accident Absence SleepSleep TimeTime SNET Disability Benefits Plan Plan SNET Disability Benefits SNET Disability Benefits Plan -Plan Maximum BenefitBenefit SNET Disability Benefits - Maximum Period Period Solicitation of Contributions Solicitation of Contributions Special Compensation Special Compensation Special Sickness Disability Payments Special Sickness Disability Payments

288 288

158 158 116 48 98

97 259 257 80 81

158 158

116 125 153 138 211 153 211 125 138 125 98 138 125 152 138 152 233 242 122 134 237 122 134 119 131 119 142 131 202 142 202 211 235 97 211

233 242 237 235

235

235

201 202

233 201 233 202

233 233

207

207 207 200 165

159

207 200 165 159

237 211 153 235 211 211 153 235 211

237 235 235

154 211 235 211 211 235 211

235 235

80 81

18 82 91 79 20

82 91 79

99 99

99 99

153 153

99 99 99 108 100

99 99 99 108 100

154

100 116

100 116

101

101

212

150

150

212

APP F

CIS

APP F

CIS

PLANT

PLANT

COMM MKTG

235 235

COMM MKTG

237 235 235

HQ

233 233

SUBJECT SUBJECT

HQ

235

GENERAL GENERAL ABCDE P&P

235

ABCDE P&P BASIC-SA App BASIC-SA App

233 242 237

INDEX

PAGE PAGE NO.(s) NO.(s)

Specialized Training Training Specialized SplitWork WorkDays Days Split StartRates Rates and and Progression Progression Start StateofofEmergency Emergency - Meals State Meals StateofofEmergency Emergency Conditions Conditions State StepI I--IIIIIIGrievances Grievances Step StepParents, Parents, Children, Children, etc. Step etc. StockAppreciation Appreciation Award Value Stock Value SuccessSharing Sharing Plan (SSP) Success (SSP) SuccessSharing Sharing Plan (SSP) Success (SSP) -- Eligibility Eligibility SundayHoliday Holiday Sunday SundayPremium Premium Payments Payments Sunday SundayWork Work -- Wage Wage Practices Sunday Practices Supper Supper Supplemental Agreements Agreements Supplemental SupportServices Services - Tours & Support & Tricks Tricks Surplus--Wage Wage Protection Protection Surplus SurplusDeclaration Declaration Surplus SurplusDefinition Definition Surplus SurplusDowngrade Downgrade - Wage Surplus Wage Treatment Treatment TT TableofofContents Contents ( Basic Contract) Table Contract) Tardiness Tardiness TargetIncentive Incentive Dollar Amount Target Amount --Leveraged LeveragedTitle Title TeachingSafety Safety - Accident Accident Prevention Teaching Prevention Team-Based Incentive Incentive Plan Team-Based Plan Telephone -- Official Official Residence Residence Service Telephone Service TelephoneConcession Concession Telephone Temp.Changes Changes in in Assignments Assignments --Differentials Temp. Differentials Temporary Assignment Assignment to aa Higher Temporary HigherMaximum Maximum Temporary Employee Employee Temporary Temporary Employee Employee - Overtime Temporary Overtime Temporary Needs Needs after Layoff Temporary Layoff Temporary Transfers Transfers Temporary Temporary Transfers Transfers - Extended Temporary Extended

289 289

160160 202202 236 236 205205 102 102 8282 2020 7979 3232 3232 3333

165165 200200 235 235

173173 252 252 174174 253 253 9393 208208 241 241 124 237 237 124136136151151 124 237 237 124136136151151 127 127139139155155

3131 145145 1010 8787 7,7,1212 77 8787 22 116 116 4646 158158 6868 115 115 115 115 9090 124 124136136148148 8484 7777 124 124136136150150 1414 8181 8181

240 240 232 232

INDEX

APP F

CIS

APP F

PLANT CIS

COMM MKTG PLANT

HQ

COMM MKTG

HQ GENERAL

ABCDE P&P GENERAL BASIC-SA App

ABCDE P&P BASIC-SA App

SUBJECT SUBJECT

PAGE PAGE NO.(s) NO.(s)

Employee TermTerm Employee Termination Payments Termination Payments Tickets - Infractions of Rules of Road Tickets - Infractions of Rules of Road Responsibility Responsibility Tickets - Sale Tickets - Sale Tie Breakers - Seniority Net Credited Service Tie Breakers - Seniority & Net&Credited Service Labor Market Credits TightTight Labor Market WageWage Credits 261 Off (MXUP) Conferences TimeTime Off (MXUP) - Paid- Paid - Joint- Joint Conferences 22 Off (MXUU) - Notice Requirements TimeTime Off (MXUU) - Notice Requirements 25 Off (MXUU) - Unpaid TimeTime Off (MXUU) - Unpaid 25 Timeframe for Grievance (180 days) Timeframe for Grievance FilingFiling (180 days) 20 to Title Location Changes TitleTitle to Title Location Changes 255 Tools Tools Limitations TourTour Limitations Tours Tours Training Training - CIS- CIS Training - Plant Training - Plant Training by Seniority Training by Seniority Transfer Bureau - Vacancies Transfer Bureau - Vacancies 258 Transfer Bureau Selected Transfer Bureau Selected Jobs Jobs 259 Transfer Transfer PlanPlan 255 Transfer - General Transfer PlanPlan - General 255 Transfer - Procedural Exceptions Transfer PlanPlan - Procedural Exceptions 260 Transfer - Residency Requirements Transfer PlanPlan - Residency Requirements 255 Transfer - Selection Transfer PlanPlan - Selection 259 Transfer - Transfer Qualifications Transfer PlanPlan - Transfer Qualifications 258 Transfer - Transfer Requests Transfer PlanPlan - Transfer Requests 257 Transfer to Occupation at Same Transfer to Occupation at Same WageWage Max. Max. Transferring to Other Companies Transferring to Other AT&TAT&T Companies - NTP - NTP Transfers Transfers 18 Transfers / Promotions - Definition Transfers / Promotions - Definition 255 Transfers and Promotions - Article X Transfers and Promotions - Article X 18 Transfers for Reasons of Disability Transfers for Reasons of Disability Transfers to Lower Maximum - Wage Transfers to Lower WageWage Maximum - Wage Treatment Treatment Transition Treatment Guaranteed Transition Pay Pay Treatment (with (with Guaranteed Job Job 37 Offer) Offer)

290 290

232 207

232

202

202 233 246

233 246

165

165

91

91

207

106 116 81 261 22 25 25 20 255

106 116 81

159 203 119 141 130 203 141 130 219 160 160 128 160 140 160 140 159

119

128 258 259 255 255 260 255 259 258 257 86 49 18 255 18 87

87

87

87

37

86 49

179

203 203 219

179 243

243

APP F

CIS

APP F

CIS

PLANT

PLANT

COMM MKTG

COMM MKTG

HQ

SUBJECT SUBJECT

HQ

243

GENERAL GENERAL ABCDE P&P

233 246

ABCDE P&P BASIC-SA App BASIC-SA App

232

INDEX

PAGE PAGE NO.(s) NO.(s)

Transportation Expense Expense for Transportation for Call Call Outs Outs Transportation Expense Expense When Transportation When Working Workingon on Company-Recognized Holiday Company-Recognized Holiday Transportation When Working WorkingOvertime Overtime Transportation Expense Expense When Transportation Transportation Expenses Expenses Transportation Transportation Authorization Authorization Travel Work Locations Locations Traveland and Temporary Temporary Work TravelTime Time Travel TrialPeriod Period Trial Trick Trick TrickSchedules Schedules Trick UU UAP--Union Union Assistance Assistance Program 6868 UAP Program Union Records UnionAccess Access to to Company Company Records 55 Union XVIII UnionActivities Activities -- Article XVIII 2525 Union (UAP) UnionAssistance Assistance Program Program (UAP) 6868 UnionBusiness Business Leave Leave Union UnionMeetings Meetings on on Company Company Property 2525 Union Property UnionMembership Membership Eligibility Eligibility 44 Union UnionRepresentation Representation - Article 1919 Union Article XII XII UnionRepresentation Representation - Discipline 1919 Union Discipline UnionRepresentatives Representatives - Protections 44 Union Protections UnionUsage Usage of of Bulletin Bulletin Board 2929 Union Board UnpaidExcused Excused Absence -- Paid Unpaid Paidby byUnion Union(MXUU) (MXUU) 2525 Upgrades-- Transfer Transfer Requests Requests 255 Upgrades 255 UseofofIntoxicating Intoxicating Beverages Beverages or Use orControlled Controlled Substances Substances UseofofPersonal Personal Car Car Use VV Vacancies-- Transfer Transfer Bureau Bureau 258 Vacancies 258 VacationAccrual Accrual - Service Termination Vacation Termination VacationAllowance Allowance / Eligibility Eligibility Vacation VacationCarry Carry Over Over Vacation Vacation--Day-At-A-Time Day-At-A-Time Vacation Vacationat at End End of of Year Vacation Vacation--Equivalent Equivalent in Wages Vacation Wages

291 291

128128 105 105 104 104 103 103 103 103

8484

238 238 238 238 238 238 202202232 232 141141 142142 195195

114 114

195195 218218

231 231

117 117 104 104

9292 9494 9696 9696 9898 9696

207207 209209 234 234 211211234 234

INDEX

APP F

CIS

APP F

PLANT CIS

COMM MKTG PLANT

HQ

COMM MKTG

HQ GENERAL

ABCDE P&P GENERAL BASIC-SA App

ABCDE P&P BASIC-SA App

SUBJECT SUBJECT

PAGE NO.(s) PAGE NO.(s)

Vacation - Holiday During WeekWeek Vacation - Holiday During Vacation - Sickness or Accident Absences Vacation - Sickness or Accident Absences Vacation Pay -Pay Regular Part-Time Employees Vacation - Regular Part-Time Employees Vacation Scheduling - Selection Vacation Scheduling - Selection Vacation Scheduling - Transferees Vacation Scheduling - Transferees Vacation YearYear Vacation Veterans - Reinstatement of Employee Veterans Veterans - Reinstatement of Employee Veterans 18 Article IX IX Article Veteran's Organization - Conventions, Parades, Veteran's Organization - Conventions, Parades, Celebrations - Excused Absence Celebrations - Excused Absence Voluntary Exit Incentive Program 16 Voluntary Exit Incentive Program Voluntary Re-Deployment Process 12 Voluntary Re-Deployment Process W W Wage and Working Practices - Article IV 5 Wage and Working Practices - Article IV Wage Credits for Tight LaborLabor MarketMarket Wage Credits for Tight Wage Increases - Awarding Wage Increases - Awarding Wage Increases - Deferring Wage Increases - Deferring Wage Progression Schedules 222 Wage Progression Schedules Wage Progression Schedules - Application Wage Progression Schedules - Application Wage Protection - Surplus 10 Wage Protection - Surplus Wage Reduction - When Allowed 5 Wage Reduction - When Allowed Wage Reduction OtherOther Than Than Transfer Wage Reduction Transfer Wage Schedules - Appendix D 222 Wage Schedules - Appendix D Wages - Article VI VI 5 Wages - Article Wages in Lieu of Vacation Wages in Lieu of Vacation Wet Wet Weather Clothing - Accident Prevention Weather Clothing - Accident Prevention Witness for Court Duty Duty - Excused Absence Witness for Court - Excused Absence WorkWork Apparel Apparel WorkWork Certificates - Excused Absence Certificates - Excused Absence WorkWork Clothes Clothes WorkWork Complete TermTerm Employee Complete Employee WorkWork Day Day - Normal 5 - Normal WorkWork Schedules - Appendix F Schedules - Appendix F WorkWork Schedules - Plant Schedules - Plant WorkWork Schedules - Posting Schedules - Posting WorkWork TimeTime - What is Included - What is Included

292 292

95 95 98 97 98 94

95 95 98 97 98 94

210 210

234 210 234 210

234 234

211

235 211

235

209

234 209

234

110

216

216

18 110 16 12 5 85 85 222 84 84 10 87 5 86 222 5 96

85 85 84 84 87

108

108

110

110

86

246

246

246 241

246 241

242

242

96 159

159 236

160

236

160 232

5 142 142 82

82

236 142 142

236

232

APP F

CIS

APP F

CIS

PLANT

PLANT

COMM MKTG

COMM MKTG

HQ

SUBJECT SUBJECT

HQ

GENERAL GENERAL ABCDE P&P

235

ABCDE P&P BASIC-SA App BASIC-SA App

234 234

INDEX

PAGE PAGE NO.(s) NO.(s)

WorkWeek Week -- Normal Normal Work Workers'Compensation Compensation Workers' WorkingHours Hours Working Workinginin aa Different Different Title Working Title

55 101 101 119 119131131142142202202 238 238

234

246

246 241

242

232

293 293

2013

January S M T W T F S

February S M T W T F S

March S M T W T F S

6 13 20 27

3 10 17 24

3 10 17 24 31

4 11 18 25

2 9 16 23 30

3 10 17 24

1 8 15 22 29

2 9 16 23 30

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24 31

4 11 18 25

5 12 19 26

4 11 18 25

1 5 6 7 8 12 13 14 15 19 20 21 22 26 27 28

2 9 16 23

April S M T W T F S

May S M T W T F S

7 14 21 28

5 12 19 26

1 8 15 22 29

2 9 16 23 30

3 10 17 24

4 11 18 25

5 12 19 26

6 13 20 27

6 13 20 27

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24 31

4 11 18 25

July S M T W T F S

August S M T W T F S

7 14 21 28

4 11 18 25

1 8 15 22 29

2 9 16 23 30

3 10 17 24 31

4 11 18 25

5 12 19 26

6 13 20 27

5 12 19 26

6 13 20 27

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24 31

October S M T W T F S

November S M T W T F S

6 13 20 27

3 10 17 24

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24 31

4 11 18 25

5 12 19 26

4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

1 8 15 22 29

2 9 16 23 30

5 12 19 26

6 13 20 27

7 14 21 28

1 8 15 22 29

2 9 16 23 30

June S M T W T F S 4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

1 8 15 22 29

September S M T W T F S 3 10 17 24

4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

December S M T W T F S

1 8 15 22 29

2 9 16 23 30

3 10 17 24 31

4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

2014

January S M T W T F S

February S M T W T F S

March S M T W T F S

5 12 19 26

2 9 16 23

2 9 16 23 30

3 10 17 24 31

4 11 18 25

1 8 15 22 29

2 9 16 23 30

3 10 17 24

7 14 21 28

1 8 15 22 29

2 9 16 23 30

6 13 20 27

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24 31

4 11 18 25

3 10 17 24

4 11 18 25

1 5 6 7 8 12 13 14 15 19 20 21 22 26 27 28

April S M T W T F S

May S M T W T F S

6 13 20 27

4 11 18 25

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24 31

4 11 18 25

5 12 19 26

July S M T W T F S

6 13 20 27

4 11 18 25

5 12 19 26

October S M T W T F S 5 12 19 26

6 13 20 27

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24 31

4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24 31

7 14 21 28

1 8 15 22 29

2 9 16 23 30

August S M T W T F S 5 12 19 26

6 13 20 27

7 14 21 28

June S M T W T F S 4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

September S M T W T F S 3 10 17 24

4 11 18 25

5 12 19 26

6 13 20 27

3 10 17 24 31

4 11 18 25

November S M T W T F S

December S M T W T F S

2 9 16 23 30

3 10 17 24

7 14 21 28

4 11 18 25

6 13 20 27

5 12 19 26

1 8 15 22 29

5 12 19 26

6 13 20 27

7 14 21 28

1 8 15 22 29

1 8 15 22 29

2 9 16 23 30

3 10 17 24 31

4 11 18 25

5 12 19 26

6 13 20 27

January S M T W T F S 4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24 31

2015

February S M T W T F S

1 8 15 22

2 9 16 23

3 10 17 24

4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

March S M T W T F S

1 8 15 22 29

2 9 16 23 30

3 10 17 24 31

4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

April S M T W T F S

May S M T W T F S

June S M T W T F S

5 12 19 26

3 10 17 24 31

7 14 21 28

6 13 20 27

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24

4 11 18 25

4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

1 8 15 22 29

2 9 16 23 30

1 8 15 22 29

2 9 16 23 30

3 10 17 24

4 11 18 25

5 12 19 26

6 13 20 27

July S M T W T F S

August S M T W T F S

September S M T W T F S

5 12 19 26

2 9 16 23 30

6 13 20 27

6 13 20 27

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24 31

4 11 18 25

October S M T W T F S 4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24 31

3 10 17 24 31

4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

1 8 15 22 29

November S M T W T F S

1 8 15 22 29

2 9 16 23 30

3 10 17 24

4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24

4 11 18 25

5 12 19 26

December S M T W T F S 6 13 20 27

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24 31

4 11 18 25

5 12 19 26

2016

January S M T W T F S

February S M T W T F S

March S M T W T F S

3 10 17 24 31

7 14 21 28

6 13 20 27

4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

1 8 15 22 29

2 9 16 23 30

April S M T W T F S 3 10 17 24

4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

1 8 15 22 29

2 9 16 23 30

1 8 15 22 29

2 9 16 23

3 10 17 24

4 11 18 25

5 12 19 26

6 13 20 27

May S M T W T F S

1 8 15 22 29

2 9 16 23 30

3 10 17 24 31

4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24 31

4 11 18 25

5 12 19 26

June S M T W T F S 5 12 19 26

6 13 20 27

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24

4 11 18 25

July S M T W T F S

August S M T W T F S

September S M T W T F S

3 10 17 24 31

7 14 21 28

4 11 18 25

4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

1 8 15 22 29

2 9 16 23 30

1 8 15 22 29

2 9 16 23 30

3 10 17 24 31

4 11 18 25

5 12 19 26

6 13 20 27

5 12 19 26

6 13 20 27

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24

October S M T W T F S

November S M T W T F S

December S M T W T F S

2 9 16 23 30

6 13 20 27

4 11 18 25

3 10 17 24 31

4 11 18 25

5 12 19 26

6 13 20 27

7 14 21 28

1 8 15 22 29

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24

4 11 18 25

5 12 19 26

5 12 19 26

6 13 20 27

7 14 21 28

1 8 15 22 29

2 9 16 23 30

3 10 17 24 31