Mission Control User Guide - admin-au.server-secure.com

Mission Control User Guide

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This document is designed to provide you with a step-by-step guide to how the Mission Control Managed Hosting Interface will work for you and your staff.

Mission Control User Guide The following pages will guide you through the key features of the Mission Control Interface.

Copyright © 2003 WebCentral Pty Ltd. ABN 87 084 429 318 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written consent of WebCentral. WebCentral assumes no responsibility for any injury and/or damage to persons or property as a matter of products liability, negligence or otherwise, or from any use or operation of any methods, products, instructions or ideas contained in the material in this document.

Written by Lee Wade, Lloyd Ernst, Wayne Bucklar & Peter Strempel. Updated March 2003. Revision 4.4

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Table of Contents CHAPTER 1: QUICKSTART NOTES ................................ ................................ .................... 6 TYPOGRAPHICAL CONVENTIONS .......................................................................................................... 6 Key stroke abbreviations ...................................................................................................................6 Note for Trainers................................ ................................ ................................ ................................ 6 Meaningful Material.......................................................................................................................... 6 Over-learning..................................................................................................................................... 7 Primacy and Recency ........................................................................................................................ 7 Feedback ............................................................................................................................................ 7 Active Learning.................................................................................................................................. 7 Special Note ....................................................................................................................................... 7 CHAPTER 2: TWO-DAY TRAINING PROGRAM .................................................................8 INTRODUCTION TO WEB PUBLISHING WITH MISSION CONTROL. ................................ ....................... 8 Overview............................................................................................................................................. 8 COURSE OUTLINE................................................................................................................................... 9 Session 1............................................................................................................................................. 9 Session 2............................................................................................................................................. 9 Session 3............................................................................................................................................. 9 Session 4............................................................................................................................................. 9 Session 5........................................................................................................................................... 10 Session 6........................................................................................................................................... 10 CHAPTER 3: INTRODUCTION TO MISSION CONTROL................................................. 11 LOGGING INTO MISSION CONTROL ..................................................................................................... 11 MISSION CONTROL URLS.................................................................................................................... 11 TROUBLE SHOOTING ............................................................................................................................ 12 INTRODUCTION TO IMMEDIATE TASKS................................ ................................ ......... 13 CHAPTER 4: HOW TO MANAGE STAFF EMAIL ............................................................. 14 PLANNING YOUR EMAIL SYSTEM........................................................................................................ 14 NAMING CONVENTIONS....................................................................................................................... 14 NEW RECRUITS..................................................................................................................................... 15 STAFF CHANGING ROLES .................................................................................................................... 15 STAFF LEAVING YOUR FIRM ............................................................................................................... 15 STRAY MAIL ......................................................................................................................................... 15 EXTENDING THE POWER OF YOUR EMAIL ........................................................................................... 16 SET UP MAILBOXES IN MISSION CONTROL ......................................................................................... 16 CHAPTER 5: MAILING LISTS ............................................................................................ 20 NEWSLETTER MAILING LISTS ................................ ................................ ................................ .............. 20 OPEN DISCUSSION MAILING LISTS ................................ ................................ ................................ ..... 21 CLOSED MAILING LISTS ................................ ................................ ................................ ...................... 21 MODERATED MAILING LISTS .............................................................................................................. 22 ADDING USERS TO A MAILING LIST ................................................................................................... 22 CONFIRMATION MESSAGES ................................................................................................................. 23 SENDING MESSAGES TO THE MAILING LIST....................................................................................... 24 REMOVING AND EDITING MEMBERS OF A MAILING LIST ................................................................. 25 MANAGING MAILING LISTS IN MISSION CONTROL ................................ ................................ ........... 26 CHAPTER 6: HOW TO UPLOAD MY WEB SITE.............................................................. 30 NAMING FILES ...................................................................................................................................... 31 CHAPTER 7: CHECK VISITOR NUMBERS TO THE SITE............................................... 33 COPYRIGHT © 2003 WEBCENTRAL PTY LTD. 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TO USE STATISTICS IN MISSION CONTROL.......................................................................................... 33 TYPES OF STATISTICS ........................................................................................................................... 34 Active user sessions..........................................................................................................................34 Statistics by day, week or month ..................................................................................................... 34 Server and Session Statistics ........................................................................................................... 36 Page Statistics ................................ ................................ ................................ ................................ .. 36 User Agent Statistics ........................................................................................................................ 38 Referrer Statistics................................ ................................ ................................ ............................. 39 Network Statistics............................................................................................................................. 41 DETAILED BREAKDOWNS ................................ ................................ ................................ .................... 42 Tracking Watches ............................................................................................................................ 42 CHAPTER 8: SECURE AN AREA VIA FTP OR WEB? .................................................... 43 WHAT IS A TOKEN?.............................................................................................................................. 43 HOW TO SET UP TOKENS IN MISSION CONTROL ................................ ................................ ............... 44 APPLYING A TOKEN TO AN FTP AREA..............................................................................................45 APPLYING A TOKEN TO A FRONTPAGE SUB-WEB ............................................................................... 47 HOW TO USE THE AUTO TOKEN .......................................................................................................... 51 HOW TO SET UP AUTO TOKENS IN MISSION CONTROL...................................................................... 51 Additional information for Auto Token subscribers....................................................................... 54 Email Messages for Auto Tokens.................................................................................................... 56 CHAPTER 9: LOG A JOB FOR A TECHNICIAN............................................................... 61 HOW TO LOG A JOB IN MISSION CONTROL ......................................................................................... 61 WHAT DO THE HEADINGS MEAN?........................................................................................................ 63 NEW.................................................................................................................................................. 63 IN PROGRESS................................................................................................................................. 63 ACTION REQUIRED...................................................................................................................... 64 COMPLETED.................................................................................................................................. 64 ARCHIVED...................................................................................................................................... 64 CHAPTER 10: CHANGE THE PASSWORD................................ ................................ ...... 65 TO CHANGE YOUR PASSWORDS IN MISSION CONTROL ..................................................................... 65 CHAPTER 11: CHANGE MY ADDRESS DETAILS........................................................... 67 HOW DO I CHANGE MY ADDRESS DETAILS IN MISSION CONTROL? .................................................. 67 CHAPTER 12: OVERVIEW OF MISSION CONTROL....................................................... 69 WHAT IS MISSION CONTROL? ................................ ................................ ................................ ............. 69 LOGGING INTO MISSION CONTROL ..................................................................................................... 69 MISSION CONTROL URLS.................................................................................................................... 70 TROUBLE SHOOTING ............................................................................................................................ 70 THE MISSION CONTROL NAVIGATION BAR ....................................................................................... 70 CHAPTER 13: GETTING STARTED ................................ ................................ .................. 72 MISSION CONTROL | GETTING STARTED ............................................................................................72 Getting Started | Start Here - (help.cfm)................................ ................................ ..................... 72 Getting Started | System News - (news.cfm)................................................................................. 72 Getting Started | General Settings - (start.cfm).......................................................................... 73 CHAPTER 14: EDIT YOUR DETAILS ................................................................................ 74 MISSION CONTROL | EDIT YOUR DETAILS ................................ ................................ ......................... 74 Edit Your Details | Your Address Details (address.cfm)................................ ............................... 74 Edit Your Details | Your Profile (profile.cfm) ................................ ................................ ............... 75 Edit Your Details | Your Level (level.cfm)................................ ................................ ..................... 76

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CHAPTER 15: ACCOUNTS................................................................................................ 77 MISSION CONTROL | ACCOUNTS ......................................................................................................... 77 Accounts | Account Balance (accounts.cfm)................................ ................................ ............... 77 Accounts | Single Payment (payment_single.cfm)................................ ................................ ....... 77 Accounts | Recurring Payments (payment_auto.cfm)................................................................. 78 CHAPTER 16: ADD COMPONENT.................................................................................... 80 MISSION CONTROL | ADD COMPONENT.............................................................................................. 80 Add Component | Add Component (feature.cfm)....................................................................... 80 CHAPTER 17: OFFICE EXTRAS....................................................................................... 84 MISSION CONTROL | OFFICE EXTRAS ................................ ................................ ................................ . 84 Office Extras | Setup Office Extras (feature.cfm)....................................................................... 84 Office Extras | Extension List (mailbox_xtnlist.cfm)................................ ................................ ... 85 Office Extras | Phone Directory (mailbox_phonelist.cfm)................................ ........................... 85 Office Extras | Edit Staff Details (mailboxes.cfm?toolbarx=2)................................................. 86 Office Extras | Address Book (mailbox_addresslist.cfm)................................ ........................... 86 CHAPTER 18: INTERNET ACCESS ................................................................................. 89 MISSION CONTROL | INTERNET ACCESS .............................................................................................89 Internet Access | Enable Dial Up Access (mailboxes.cfm?toolbarx=3)................................... 89 Internet Access | View POP Locations (pop_locator/locator_xpost.cfm)................................ . 94 Internet Access | View Setup Instructions (begin.cfm) ................................ ................................ . 95 Internet Access | View Connection Log (radius_filter.cfm) ......................................................... 96 CHAPTER 19: MAIL SERVER SETUP .............................................................................. 98 MAIL SERVER | SERVER SETUP .......................................................................................................... 98 Mail Server | Server Setup (mailserver.cfm) ................................ ................................ .................. 98 Mail Server | Setup Instructions (mailserver_guide.cfm)................................ ............................ 100 CREATING A MAILBOX ................................ ................................ ................................ ...................... 102 Mail Server | User Mailboxes | (mailboxes.cfm?toolbarx=1)................. 102 Mail Server | User Mailboxes | Instructions (mailboxes_reportinst.cfm)................................. 110 CREATING MAILING LISTS ................................ ................................ ................................ ................ 111 Mail Server | Setup Mailing List Setup (mailinglist.cfm)................................ ........................... 111 Mail Server | Name your Mailing List (mailinglist.cfm)................................ ............................. 111 Mail Server | Mailing Lists | Edit the Mailing List (mailinglist.cfm) ................................ ....... 112 Mail Server | Mailing Lists | General Settings (mailinglist_general.cfm)................................ 112 Mail Server | Mailing Lists | Security (mailinglist_security.cfm)................................ ............. 113 Mail Server | Mailing Lists | Add / Remove Members (mailinglist_users.cfm)........................ 114 Mail Server | Mailing Lists | Web Admin (mailinglist_webadmin.cfm)................................ .... 114 Mail Server | Mailing List Instructions (mailinglist_inst.cfm)..................................................... 115 CHAPTER 20: WEB SERVER ................................ ................................ .......................... 118 MISSION CONTROL | WEB SERVER.................................................................................................... 118 Web Server | Server Setup (webserver_setup.cfm?type=config) ................................................ 118 Web Server | Uploading Instructions (webserver_setup.cfm?type=guide)................................124 Web Server | Search Engines (webserver_setup.cfm?type=search)..........................................125 Web Server | View Site Statistics (webserver_setup.cfm?type=statistics) .................................. 126 Web Server | HttpAfterBurner (httpafterburner.cfm)................................ ................................ .. 127 Web Server | HttpAfterBurner Setup (httpafterburner.cfm?formaction=add_comp)................ 128 Web Server | HttpAfterBurner Statistics (webserver_statistics_http.cfm) ................................. 129 CHAPTER 21: ECOMMERCE .......................................................................................... 130 E-COMMERCE ..................................................................................................................................... 130 EasyForm....................................................................................................................................... 130 COPYRIGHT © 2003 WEBCENTRAL PTY LTD. 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Ecommerce | EasyForm Setup (order_setup.cfm) .................................................................... 131 Ecommerce | EasyForm Setup | Setup | Next Receipt Number................................................... 134 Ecommerce | EasyForm Setup | Notification ............................................................................... 135 Ecommerce | View EasyForm Orders (order_view.cfm)............................................................137 Ecommerce | iNETstore Online (inetstore_setup.cfm) ................................ ............................. 138 CHAPTER 22: DOMAIN SETUP....................................................................................... 139 DOMAIN SETUP | DOMAIN NAME SETUP ................................ ................................ .......................... 139 Domain Name Setup | Domain Configuration (domain.cfm)..................................................... 139 Domain Name Setup | base entry (domain_base.cfm)................................ ................................ 139 Domain Name Setup | ‘www‘ entry (domain_www.cfm)................................ ............................. 139 Domain Name Setup | ‘mail‘ entry (domain_mail.cfm)................................ ............................... 140 Domain Name Setup | ‘ftp‘ entry (domain_ftp.cfm)................................ ................................ ... 140 CHAPTER 23: SECURITY SETUP ................................................................................... 141 TOKEN SETUP (TOKEN.CFM)................................ ................................ ................................ .............. 141 Security | Token Summary (tk_summary.cfm).............................................................................142 Security | Token Approvals (tk_approval.cfm)................................ ................................ ............ 143 Security | Setup Private FTP (security_ftp.cfm)................................ ................................ .......... 144 Security | Setup Private Web (security_web.cfm)........................................................................ 145 Security | Site Passwords (security_password.cfm)................................ ................................ ..... 145 Security | View Security Logs (security_log.cfm)................................ ................................ ........ 146 CHAPTER 24: JOB SYSTEM ................................ ................................ ........................... 147 JOB SYSTEM................................ ................................ ................................ ................................ ........ 147 Job System | Job Summary (job.cfm) ................................ ................................ ........................... 147 Job System | Add New Job (job_add.cfm) ................................ ................................ ................... 149 Job System | View Current Jobs (job.cfm)................................ ................................ ................... 150 INDEX................................................................................................................................. 151

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Section 1: Notes

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CHAPTER 1: QUICKSTART NOTES Typographical Conventions This manual should be read in conjunction with the Mission Control interface. For ease of navigation, locations on Mission Control are described as “Mission Control | Setup Form| setup | Next | Receipt Number”. In this example, Mission Control is the Mission Control navigation bar. Each subsequent item (separated by a “|” pipe character) is the next menu item, check box, hyperlink or field. Key stroke abbreviations Shift Key

#

Function Key 5

F5

Key clicks within Mission Control Navigation

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Button in Mission Control web page



Note for Trainers This manual is written for people who have access to Mission Control. Additional new material not included in this manual will be available from the help files within Mission Control. Trainers using this manual are encouraged to use the following principles of adult learning: Meaningful Material Participants will learn best if the material in this manual is presented in a context that is meaningful to the participant. Therefore, trainers are encouraged to paint a picture for the participant that places each Mission Control feature in a context that is relevant to the particular business needs of the participant.

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Over-learning Trainers should present each feature using multiple approaches and allow participants time to practice using the feature. Participant learning will be assisted by frequent attempts to recall the material. Primacy and Recency Participants will best recall the first and last material presented in each session. Therefore, participants will learn better if you can order the most significant points into the first and last time slots in each session. Feedback Participants will learn best if there is two-way communication with the trainer and if there is frequent meaningful feedback. Feedback provided through the Mission Control system will often not be adequate to assist novice participants; trainers should give particular attention to interpreting error messages for participants. Active Learning Participants will learn best if they are actively involved in the learning process. Hands on, on-line computer training is the best way for participants to understand and master Mission Control. Special Note “Many trainers commence at a point that their students have never reached and proceed to teach the unknown by means of the incomprehensible” (anon)

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CHAPTER 2: TWO-DAY TRAINING PROGRAM Introduction to Web Publishing with Mission Control. Overview Venue This is a two-day, hands-on training program. Each participant will need an Internet-enabled machine with an appropriate browser and Microsoft FrontPage. Versions 2000 and above are recommended. Class sizes above 20 are NOT recommended. The instructor will need a similar machine with a data projector. The venue should also include “normal” training room features, including ergonomically sound furniture, rest rooms, tea/coffee facilities. The venue should comply with all relevant workplace heath and safety requirements. Timing Each session is intended to be about two hours in duration. Time should be allowed for a break between each session. Teaching Resources Teachers will need a machine similar to those being used by participants and a data projector. The Instructor will also need a fresh Virtual Server web site for each course. Pre-requisite Competencies Participants must be competent with using a Windows computer (Mouse and keyboard), browsing the Internet, and be proficient in the English language. Recognition and Certification This course is conducted for the information of participants. It is not accredited and no certification is issued. Advice and information or opinion expressed during the course or in the training material should not be relied upon without first seeking professional advice. There is no assessment of participants in the program.

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Course Outline Session 1 Introduction to the Internet How the Net works How the Web Works How Email works How HTML works

Session 2 Accessing Mission Control and Feature overview Username and passwords SSL security Browser and access issues FTP

Session 3 Setting up Employees and Mailing lists Creating email boxes Using Office Extra’s

Session 4 Creating and publishing a template web site Accessing the wizard Using the wizard to create a website

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Session 5 Creating and publishing a web page with MS FrontPage™ Why FrontPage? Text Images Hyperlinks Using FTP as an alternative.

Session 6 Getting customers to your web site. Search Engines Using the Search Engine Wizard Guerrilla Marketing Viral Marketing Statistics and Net Metrics

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CHAPTER 3: INTRODUCTION TO MISSION CONTROL In order to create a web page and have it viewed by World Wide Web (WWW) users, it must be a Hyper Text Mark-up Language (HTML) file, which is mounted on a computer running appropriate software to make that computer a web server. While this can be any computer, it makes good sense to use a virtual server. Using a virtual server transfers responsibility for bandwidth, capital equipment, data, physical security, backups and server software to the hosting provider. This means you can get on with your core business – creating and managing the content of your web site. A virtual server is a computer that is running software to make a single computer behave as though it is a number of different servers. Each of these “servers” is called a virtual server. Microsoft sometimes refers to these as a “web folder”. Mission Control is a user interface that is available to you over the Internet. It allows you to control various features of your virtual server. It also brings together the controls for a number of other features that have been bundled with your virtual server, such as email auto-responders, mailing lists, on-line stores and more.

Logging into Mission Control The Mission Control interface is secured by a username and password pair so that only authorised users may change or see the control interface. The username and password pair will be e-mailed to you within minutes of registering for your virtual server. To log in, simply point your browser to the Mission Control URL and enter your username and password. Both username and password must be entered exactly as it was emailed to you. Both are case sensitive. Mission Control URLs Mission Control URLs take the form “https://mc-xx.server-secure.com” where xx is the country code for your location: COPYRIGHT © 2003 WEBCENTRAL PTY LTD. ABN: 87 084 429 318

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Australia – https://mc-au.server-secure.com

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Hong Kong – https://mc-hk.server-secure.com

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Japan – https://mc-jp.server-secure.com

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Singapore – https://mc-sg.server-secure.com

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Trouble Shooting Once you have logged into Mission Control, your web browser will “remember” the username and password pair for the duration of the current session. As the username determines which virtual server Mission Control panel you see, you must close all instances of your browser and then re-open your browser in order to log into a different virtual server Mission Control. If your web browser shows you a Mission Control panel without asking for a username and password pair, you have almost certainly previously accessed a Mission Control panel and have not since closed all instances of the browser.

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Section 2: Immediate Tasks INTRODUCTION TO IMMEDIATE TASKS This section explores tasks you may wish to address immediately, including – ²

Set up your email (Chapter 4)

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Manage Mailing Lists (Chapter 5)

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Upload your Web Site (Chapter 6)

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Create an Online Shop or Directory (Chapter 7)

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Check visitor numbers to the site (Chapter 8)

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Secure an area via ftp or web (Chapter 9)

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Log a Job for a technician (Chapter 10)

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Change the password (Chapter 11)

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Change your address details (Chapter 12)

Section 2 will explore each of these topics and more in greater detail.

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CHAPTER 4: HOW TO MANAGE STAFF EMAIL Email is without doubt the most commonly used Internet application by business. Setting up a good corporate email system must be ²

Well planned

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Easy to create and maintain

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Independent of others including your ISP or Web Development Company.

Planning your Email System. Leaving aside the technical considerations, your email system should be flexible and scalable. In an environment that is developing as rapidly as the Internet, flexibility is critical. Naming Conventions Your organization should have a convenient and standard naming convention for staff. Each staff member will have a mailbox and that mailbox may have up to five aliases, each of which is a separate email address that points to the same user’s emailbox. This allows you to create email addresses for both the person (ie John Smith) and the position (ie “sales-manager”). Aliases for email accounts are alternative ‘friendly’ names, all of which belong to the same mailbox. For example, john.smith, jsmith, johns and john_smith can all be linked to the same mailbox. Email addresses are case sensitive and cannot contain spaces but may contain other separator characters including a full stop, hyphen or underscore. For instance the email address for “John Smith” could be ²

john

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john.smith

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john_smith

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john-smith

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jsmith

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The choice of naming scheme needs to take account of the number of staff for whom you need to create accounts and the degree of formality that you wish to imply. Each staff member will have a mailbox and that mailbox may have a number of aliases each of which creates another email address. New Recruits When new staff commences, you can create a new mailbox and allocate aliases to it. The email account is available within two hours. If the recruit is filling an existing position, the position title alias “sales-manager” can be deleted from the old mailbox and reallocated to the new recruit. This means that you can ensure that email follows the occupant of the position rather than the person. Staff Changing Roles When staff change roles, their mailbox and personal address can remain intact by changing the position aliases to follow the incumbent in the role. Staff Leaving Your Firm When staff leave your firm, you may want to quickly terminate their email access. You can immediately re-direct their mailbox to their replacement or supervisor. This ensures that no email is “lost”. You may also delete the mailbox and rely on the “stray mail” feature. Stray Mail Corporate email should never be allowed to “bounce”. This reflects badly on the credibility and professionalism of your organization. Stray Mail is a feature that prevents email from bouncing. Stray mail should be turned on for one mailbox. (Only one mailbox can have stray mail activated at any one time). Any email that is addressed to a non-existent account at your domain will be automatically sent to the “stray mail” mailbox. It might be a good idea to create an “administrator” mailbox to accept all stray mail, and to forward this mailbox to the person designated to deal with stray mail.

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Extending the power of your email While recording staff details to set up email addresses, you can also add additional staff details including position descriptions, phone numbers, supervisor and staff names and create staff telephone. Set up mailboxes in Mission Control

To set up email boxes in Mission Control, click on the “Mail Server” link to expand the menu options. Then click on “User Mailboxes”

The following menu allows you to search for a mailbox by clicking on the button, or by typing a name and clicking the button. You can then select one of the available mailboxes by clicking on it and pressing the button.

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A further menu appears underneath the existing menu. The new menu allows you to configure the chosen mailbox by giving it a principal descriptive name, and up to five aliases (extra names). You can also add a password to ensure only an authorised user can receive mail from this mailbox. Press the button once you have configured the mailbox.

Once you have saved your mailbox configuration, you can configure other setup items by clicking the small grey buttons at the top of the menu. Click the button to turn on the stray mail feature, and to enable web mail. You can also enter details about the mailbox user’s Internet Service Provider. Again, click the button to save your configuration options.

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Click the button to configure automatic email messages sent when customers type in specific words or phrases in the subject line of email messages. Click the button to save your changes.

Click the button to configure the option to automatically forward all email that comes to this mailbox to another email address.

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CHAPTER 5: MAILING LISTS The four major types of email list systems available are ²

Newsletter mailing lists

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Open discussion mailing lists

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Closed discussion mailing lists

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Moderated mailing lists

Newsletter mailing lists Newsletter mailing lists most closely resemble conventional mailing lists. To establish this type of list, you should consider both a web page on which users can register to “subscribe” to the list, and an email invitation that allows users to subscribe simply by replying. The manager or “moderator” of the mailing list is then able to distribute a single email message to the entire list. An important difference between conventional email and a managed list is that conventional emails reveal to all recipients exactly who sent the message and who received it.

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A managed list allows the moderator to hide the list of recipients by using the “bcc” (blind carbon copy) feature; this is very important to prevent your competitors from targeting your customers with your own mailing list. Open Discussion Mailing Lists One of the main uses of the open mailing list is to build discussion forums about particular issues, products or services. These sorts of groups are ideal if you are trying to build a community of users to discuss products and services, provide self-help, and increase the level of knowledge about particular products and services among list subscribers. Open discussion lists allow users to freely subscribe and unsubscribe as they please. Any of the people currently subscribed to the mailing list are able to send an email message to all other subscribers on the list, and all subscribers are able to reply to this message. As with the newsletter list, the open discussion list can also be set up to keep subscriber email addresses confidential. A key advantage of email discussion groups as compared with news groups or noticeboards on web pages is that you can follow the entire discussion thread via your email without having to browse the web or download a news group. One of the main disadvantages of an open mailing list is that the people submitting messages to the mailing list may occasionally get off-topic, posting messages that may be completely irrelevant to the intended subject matter of the mailing list. This may have the effect of devaluing the list “community” and its members may unsubscribe because they feel the information they are receiving is not relevant to them. Another disadvantage of an open mailing group is that it is difficult to control any unsuitable messages that may be posted to the list. However, in general you will find that the advantages of an open mailing group by far outweigh the occasional negative sentiment and off-topic discussions that may occur. Closed Mailing Lists A closed mailing list is similar to an open mailing list except that a moderator determines who is permitted to join and who can unsubscribe. COPYRIGHT © 2003 WEBCENTRAL PTY LTD. ABN: 87 084 429 318

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The moderator must manually enter or delete the email addresses of all subscribers allowed to join or leave the list. Closed mailing lists operate like other mailing lists in other regards, with all users being able to mail messages and replies to all other users. Closed mailing lists are used primarily to create discussion groups on confidential subjects of particular interest to a specific group of people. This is particularly useful inside organisations that have a need to allow employees in different departments to communicate with each other effectively. Managers of departments can add selected employees to particular mailing lists to facilitate free discussion on particular projects or issues. One of the main advantages of a closed discussion group is that only its members are able to send messages to the list, while email users outside the list are effectively locked out. Moderated Mailing Lists A moderated mailing list is very similar to a closed mailing list in that people cannot subscribe at will. A moderator must add and delete subscribers. However, unlike any of the other lists, the moderator also vets every single message before it is posted to the list to ensure its is suitable. Moderated mailing lists are an effective mechanism for communicating with all staff within your organisation. You might not want all messages sent to a list to go to all staff, so having a manager vet the messages before sending them on is a practical method of ensuring you meet your communications goals. This method also ensures that people outside your organisation are not able to email all of your staff without your knowledge and approval. Adding Users to a Mailing List There are three main ways you can provide facilities for people to subscribe and unsubscribe themselves to a mailing list – ²

In the case of a newsletter mailing list, one of the most popular ways of getting people to subscribe is through a page on your web site where they can enter their email address, and which automatically adds this COPYRIGHT © 2003 WEBCENTRAL PTY LTD. ABN: 87 084 429 318

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email address to your list. If the list is closed or moderated, the email address can be sent to the moderator for approval. ²

A second way to join a mailing list is allowing users to send an e-mail message to the mailing list. This can be a big advantage in organisations where users don’t have access to the world wide web, but do have email accounts.

²

A third way of joining, particularly inside organisations, is for the moderator to include email addresses according to management decisions about who should be on a particular list.

Confirmation Messages When a user joins a mailing list it is a good idea to send a confirmation message. Confirmation messages usually allow the user to click “Reply to the message”, confirming that they really do want to join the mailing list. From a marketing perspective it might appear that this confirmation message is needless extra work, but in terms of technical management issues, confirmation messages are fairly important. That’s because some unscrupulous users on the Internet may register friends, colleagues or enemies to a large number of mailing lists. In extreme cases unscrupulous Internet users have developed entire automated systems that will submit a single e-mail address to literally hundreds of thousands of mailing lists all over the world.

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A confirmation message offers subscribers the chance to unsubscribe or confirm their interest, and helps you to minimise the chance of complaints from people who have been unwittingly added to your mailing list. Confirmation messages are not usually required in organisations where managers add subscribers An Example Confirmation Message:

Sending Messages to the Mailing List Sending messages to any mailing list is a matter of simply creating an email message and addressing it to the list.

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When the mailing list server receives the message it will decide whether or not the person who sent the message is allowed to send it. In the case of the closed user group, if the sender were not part of the mailing list, the message would be rejected by the list server and not sent. Alternatively, in the case of a moderated mailing list, if the sender were not the moderator, the message would be sent to the moderator but not to the entire list. The moderator can then vet the message to ensure it is suitable and send it on to the entire list with a single mouse click. The list server will recognise the moderator’s identity and send the message to all recipients. Removing and Editing Members of a Mailing List Your goal in setting up a mailing list should be to make it as self-manageable as possible, thus reducing the number of staff you need to involve in this process. That means allowing users to remove themselves from the list the same way they subscribed, including mechanisms like an unsubscribe form on your web site, allowing users to enter their e-mail addresses to be removed from the mailing list. Subscribers to mailing lists should also be able to send a message to the mailing list that automatically unsubscribes them. Alternatively, the moderator who receives such an email could remove the subscriber manually through facilities provided by most email list programs.

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An Example of the Subscribe / Unsubscribe web interface

Managing Mailing Lists in Mission Control

To manage your mailing lists in Mission Control, click on Mail Server link to expand the menu options. Then click on Setup Mailing List. The following menu will appear on screen.

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You can ‘Edit’ an existing list by clicking the “Edit” link, or create a new list by clicking the button. You can send your self a list of the email members simply by clicking the “Email Member List” link, or delete a list using the “Delete” link, or view instructions on configuring/maintaining the list using the “Instructions”

These details establish who will be responsible for the mailing list. The “Allow Digested Subscription” option provides email size and quantity details to the administrator prior to sending a message. The “Reply to Entire List” option enables subscribers to email every list member when they reply to the message. Click the small grey button to configure mailing list security properties.

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These options are as discussed in the earlier part of this chapter.

The members button opens a menu that allows you to populate your mailing list.

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Click the button to create a web page from which list members can subscribe or unsubscribe

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CHAPTER 6: HOW TO UPLOAD MY WEB SITE You will probably create your website using an “HTML” editor such as Microsoft FrontPage. FrontPage is recommended because your virtual server has FrontPage server extensions built in. You do need to request that they be activated in Mission Control.

To enable FrontPage extensions on your virtual server, click on Web Server to expand the menu. Then click on Server Setup. The Web Server Setup menu will appear.

Click on the link “Configure FrontPage Extensions Status”.

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Using this menu you can Enable FrontPage on your site. You may also choose to remove it or re-install. The green square button to the right tells you the status of the job. FrontPage allows you to create impressive web pages and upload them automatically to your server. FrontPage has built-in wizards that make creating a web page very simple. Your virtual server will also act as a “web folder” under Windows and allow direct “drop and drag” of files on your desktop. If you do not use a web-editing program with built-in upload capabilities you will need to use an “FTP” (File Transfer Protocol) program to upload your web pages to the server. Naming files File names in your web site are important. When a user types in your domain name and does not specify a file name the virtual server looks for files with special names and “serves” that file. When two or more files with special names are found, the priority in which they are served can be determined by you in Mission Control. Your first file should (by default) be named “default.htm”. “Special” file names include: ²

default.htm

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index.htm

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default.cfm

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index.html

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default.html

In order to avoid possible complications with file names – ²

use all lower case letters

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use names that are as meaningful as possible

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use sub-directories to keep files of similar type or subject together

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CHAPTER 7: CHECK VISITOR NUMBERS TO THE SITE Your virtual server has full and comprehensive statistics capability built in. You can access the stats package from Mission Control. You may wish to create a login for your staff that will allow them to access some or all of the statistics package. This is done using the “Virtual Admin” icon on the stats page. The statistics program will tell you how many people are accessing your site and what pages they are looking at. It will also tell you how they found your site by telling you the URL from which they were referred and what search engines and key words they used to find your site. This can be very handy for establishing what search engines are working for you and for judging the effectiveness of any advertising you do. To use statistics in Mission Control

To view statistics about your web site, click on Web Server to expand the menu. Then click on View Site Statistics. A new menu appears.

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Make a note of the URL at the bottom. You can access the statistics server again by pointing your web browser to this URL. You can share this URL with anyone else who may need to look at the statistics. Setting up passwords for access to the statistics server is explained later in the chapter. For now, click the link at the top of the menu to access your statistics. Types of statistics Active user sessions

Your web browser will open and show you a list of current sessions. That is, real-time connections to your site as you are looking at the statistics page. Note that the page in the illustration and all subsequent illustrations were generated for the demonstration version of the statistics server, and therefore shows a great deal more traffic than might be expected for a new site that has not yet been listed in search engines or advertised elsewhere. Statistics by day, week or month To continue, click the summaries menu item at left and choose to view by day, week or month.

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The illustration shows a daily summary for the Mission Control demonstration statistics server. This illustration and the next 8 comprise a single page of statistics for this demonstration server. The information includes the following – ²

"Site Activity Analysis". Details the amount and type of traffic on the Web site.

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"Page Usage Analysis". Details the pages requested from the Web server.

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"User Agent Analysis". Provides a breakdown of the identification tags for the Browsers that have made requests on the Web server.

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"Referrer Activity Analysis". Provides an overview of the locations that have referred traffic to the Web site.

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"Sessions by Network Location". Provides the geographic and corporate identity of IP Addresses that have connected to the Web server.

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Server and Session Statistics ²

The "Server Activity Totals for Period" displays totals for sessions, kilobytes and hits, including a breakdown of hits into page views and non-page views.

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The "Session Averages for Period" displays average activity for a session in the time period, including average hits, average time spent and average kilobytes transferred.

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The "Session Origins for Period" provides general information on the type of referrer for each session.

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The “Page Views by Session Breakdown” shows information about the number of pages in the web site visited during each session.

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The “Time Spent per Session Breakdown” displays total time spent looking at the web site by session.

Page Statistics

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The "Top 10 Most Commonly Accessed Pages during period" shows which pages were requested most frequently.

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The "Top 10 Least Commonly Accessed Pages during period" shows which pages were requested least frequently.

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This information can help you assess whether your pages are having the desired impact on your customers or target audience, and may assist in determining whether certain pages need to be re-vamped or extra pages need to be added. For example, if a particular page is consistently the last page accessed, it may be that users are seeking information that does not yet exist on it. You may choose to add a page with that information.

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The "Top 10 Most Common Error Pages" shows the URLs to the pages that returned errors most often.

This information can help you analyse the functionality of your site, including whether scripts, forms or transactional components need to be repaired or replaced.

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The "Top 10 Entry Point Pages (first pages viewed)" shows which pages were requested first most often.

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The "Top 10 Exit Point Pages (last pages viewed)" shows which pages were requested last most often.

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The "Top 10 Pages that were the only page viewed" shows which pages were the only ones requested in a session most often.

This information can be useful in analysing what people were looking for before coming to your web site, and how much of your web site they searched. User Agent Statistics These statistics tell you about the software applications people who visit your web site are using to look at your pages.

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The "Most Active Browsers by Type and Version" shows the ten most used Web Browser type and version combinations.

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The "Most Browsers by Brand Preference" shows the ten most used Web Browser types by brand name.

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The "Most Popular User Operating Systems used for Access" shows the ten operating systems used when visiting the Web site.

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The "Top ten New Browser Tags during Period" shows the ten most used Web Browser tags that have not appeared before this period.

This information can help you work out what your customer (or target audience’s) most popular software make is, and therefore how to tailor your web site to suit their preferences. For example, if 90 per cent of people who come to your web site use Microsoft software, it would not make sense to include scripts or components that do not work in Microsoft browsers. Referrer Statistics These details tell you where people came from to visit your site.

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The "Top 10 Most Active Referring Domains during period" section shows the 10 domains that have referred the most sessions to your Web site during the period.

This information tells you the domain from which people jumped to your web site. Together with the following statistics, this information can help you determine whether your site is listed with the right search engines, and whether any web advertising you have been doing is working for you. It can also tell you whether particular domains or even web sites are referring traffic to your pages.

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The "Top 10 Most Active Referring Search Engines" section shows the 10 search engines that have referred the most sessions to your Web site during the period.

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The "Top 10 Referring URLs during Period" section shows the 10 URLs that have referred the most sessions to your web site during the period.

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The "Top 10 NEW Referring URLs Recorded during Period" section shows the 10 URLs that have referred the most sessions to your Web site, and that have not appeared before this period.

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These statistics, together with the previous figures, allow you to analyse the effectiveness of your efforts to promote your web site, and whether any new initiatives you are taking are adding traffic (new URLs). Network Statistics These figures show a breakdown of site visitors by geographic location.

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The figures show traffic to your site by country of origin and can help you determine whether you are reaching your target market or audience and whether there are new, emerging market segments with an interest in your site that you had not yet considered. Detailed Breakdowns The menu bar at the left hand edge of the screen lets you to search for statistical breakdowns by all the categories listed above. In addition, the menu bar also allows you to track specific “watches” Tracking Watches Watches are used to filter detailed reports out of the overall traffic for your Web site. Page impression and click through watches provide the detailed information required to properly track the success of marketing incentives. IP watches can be used to monitor what individuals and competitors do on the Web site. Watches are created and managed by the virtual server administrator for the web site.

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CHAPTER 8: SECURE AN AREA VIA FTP OR WEB? One of the most useful features of Mission Control is the ability to restrict access to parts of your web site to allow access to only those people who have valid user names and passwords. Reasons for restricting access might include – ²

Providing confidential information online to authorised personnel only

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Preventing competitors from accessing commercial information while making it still accessible to dealers and remote sales staff

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Gathering valuable marketing information from customers in exchange for permitting access to special information sections

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Offering clients secure access to details about their dealings with the web site owner.

All of this and more can be done using the tokens in Mission Control. What is a Token? In simple terms, it is a security protocol that allows users to password protect areas of their web sites. Think of it as a padlock that can be opened only by persons with the right key. The token (padlock) can accept the same key cut many times and handed to different users, or it can accept many different keys. In more technical terms, it works like the Windows NT security protocol that requires a user to provide a user name and password pair. When this has been entered, NT parses it to the Local Security Authority program on the server, which, in-turn runs the appropriate authentication package. If the login is valid, an access token is created. This token contains the user’s security ID and access permissions and is attached to the process it starts, ie, the actual operating program, or the secure web page. Each token configured in Mission Control can contain up to 1000 username and password pairs.

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How To Set Up Tokens In Mission Control

To set up a security token in Mission Control, click “Security Setup” to expand the menu list, then click “Token Setup”. A new menu will appear.

You may choose to edit an existing token or create a new token. Click the button to set up a new token. A new menu will load.

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Fill in the details in the blank fields and click the button. Keep adding entries until you have included all your token users. Each time you click the button, the new entry should appear in the list above the fields (see graphic above).

Sample information in the text fields. Note the correct date format before clicking .

The token user details should appear in the list above the fields. You may now approve, edit or delete these details by clicking the appropriate hyperlinks to the right of the listed details. Once you have your token set up, you can apply it to an FTP area or to a FrontPage sub-web. Applying A Token To An FTP Area FTP stands for File Transfer Protocol. It is generally used to describe an area of a web site or Internet location used to upload and download files with an FTP program. In the example (see the graphic below), the ‘Members’ directory might contain product price lists for your staff to download while away from the office, the

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‘Support’ directory might contains brochures and the ‘Security’ directory mat contain blank contracts, etc. Popular FTP programs include WS FTP or Cute FTP. These can be downloaded from shareware sites. To apply a token to an FTP area in your site, configure the token as above. Then click “Private FTP setup” on the left hand menu bar.

Select the token you have set up and configure by clicking the “Enabled radio button” and typing in the directories you wish to protect with the token. Each directory must be described in relation to the root web, ie, if the web site is www.air1asia.com, and the protected ftp home directory is at www.air1asia.com\staff, then type “\staff” (see graphic above). If the \staff directory is located in another folder, that folder address must also be given, ie, if the home directory is www.air1asia.com\private_ftp\staff then type “private_ftp\staff”. You may then select up to four sub-directories, each of which may also have sub-directories. Note: it is important to use the backslash key (\), not the forward slash (/). Each directory can be assigned access rights – ²

‘Read files’ means users can only read files, not change them, delete them or create new ones.

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‘Delete files’ means that users can delete files in your FTP area.

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‘Create directory’ means that users can create new directories in the

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FTP area. ²

‘Delete directory’ means that users can delete directories in the FTP area.

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‘List directories’ means that users can see listings of all directories in the FTP area.

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‘Propagate’ means that the FTP rules chosen by you will apply to all sub-directories of the chosen directory.

Note: if your web site already has an ftp directory, do not use this directory or its sub-directories for secure FTP; the ftp directory offers anonymous user permissions and users will be able to access these directories regardless of whether a token has been applied or not. Your secure FTP set-up should be functioning within four hours of configuring it in Mission Control. Applying a token to a FrontPage sub-web A FrontPage sub-web is a self-contained web site which sits within a parent web site, but is administered separately. After you have configured your token, create a secure sub-web by clicking the small grey button near the top of the menu (see graphic below).

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This will bring up instructions for creating a sub-web and attaching the token to it. To create a new sub-web, open FrontPage, select File, New, Web (see graphic above).

Follow the instructions in the graphic above, where “sub-web-name” is the name you choose for your sub-web.

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To add the security token you have created, in FrontPage select | Tools | Security | Permissions | (see graphic above).

Select the “Settings” tab and click the “Use unique permissions for this web” radio button.

Then click on the “Users” tab.

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Click the “Only registered users have browse access” radio button at the bottom of the dialogue box, then click the button above it.

In the new dialogue box type the name of the token you created or edited earlier. Don’t change the radio buttons below; your permissions have been set in the security token already. If you click on the other options you are actually giving users permission to alter your web site. Now click the button, and then click the button to close the dialogue box.

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Your token protected sub-web is now ready to use. Users can be given the URL and will be prompted to enter the user names and passwords you have assigned to them during token set-up. Remember, the sub-web address is the name of the new folder in your web site that you created as a sub-web. You may also use this procedure to password protect a folder or group of folders in a web without creating a sub-web. Another way to use tokens is the Auto Token function. How to use the Auto Token The Auto Token allows users to join tokens by “subscribing” via a web page. This can occur automatically, or by sending a subscription application to your designated administrator for approval. The Auto Token feature includes powerful functionality to allow you to capture information about your users and manage subscriber lists. How to set up Auto Tokens in Mission Control To set up an Auto Token in Mission Control, select “Security” to expand the menu, then select token setup. Select a token to edit or click the button in the Tokens menu. Then select the small grey button.

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Scroll down the menu to configure your auto token.

Note: the “Key” field allows you to specify an alias for the token for embedding into your web pages. This feature ensures that people who read the code of your subscription form cannot guess and automatically subscribe to all tokens you are using. The key acts as a referring agent back to the token. It guarantees that subscribers actually came from your web page rather than using automated data mining technology. The Key can be any combination of letters and numbers. It will be automatically included in the instructions you receive for creating a subscription form in your web pages.

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In setting up your auto token, you may select from a number of options. Granting automatic approval is the quickest way to allow people to subscribe to a secure sub-web. This will allow users to create their own user names and passwords. This method might be appropriate for areas you agree to grant access to only in return for some marketing information about users. Appointing an administrator gives you the opportunity to vet subscribers before giving them access permissions. You may also opt for a welcome email message, set time limits on subscriptions and send a custom email to welcome new subscribers (see below for configuration details).

To assign a user manually to a token, an administrator must access Mission Control. Joining via a web page can be entirely automatic, including sending an email with a username and password. COPYRIGHT © 2003 WEBCENTRAL PTY LTD. ABN: 87 084 429 318

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Note: You must tick the “User can Join Via Web and Request Password Email” if you wish to make use of the function that helps users who have forgotten their passwords. You may also configure what pages users should end up on if they subscribe successfully, or if the subscription fails. An administrator can be notified of each new subscription by sending an email, and users can be notified by email that their automatic subscription has been successful.

You may choose to send an automatic email when subscribers unsubscribe themselves, or when the administrator removes them from the subscription list.

A final function of the auto token is the ability to provide help to users who may have forgotten their passwords. Once you have filled in the details, remember to click the button. You may now attach your auto token to your sub-web or folders as described above. Additional information for Auto Token subscribers Auto tokens allow you to capture additional data from subscribers by clicking the small grey button marked .

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In addition to standard system capture fields, you can add up to 10 extra fields, each with customisable properties that you can choose from the drop down menu boxes to the right of each field. For example, you might wish to capture information about the company each person works for, or their age or income range. Remember to click the button when you are done.

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Email Messages for Auto Tokens You may configure automatic email messages for administering and subscribing to Auto Token protected areas of your web site. To configure this email functionality, click the small grey button marked .

You may select to show a name and email address for the originator of the email message; the name should belong to the person responsible for dealing with the subscription, or any email inquiries about this subscription (ie, John Smith or Webmaster, [email protected]).

The above field is intended for notifying your own administrator that a new person has subscribed. The subject line might be “New Member has joined web site”. The tick boxes for letters A-G allow you to specify inclusion in the email of the system capture fields mentioned in “Additional information for Auto Token subscribers” above. So, if your form for additional information looks as follows: COPYRIGHT © 2003 WEBCENTRAL PTY LTD. ABN: 87 084 429 318

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Ticking boxes a, b, c and d will include the user’s user name, password, email address and full name in the email to notify your administrator of the new subscription. Likewise, the numbers 1-10 permit inclusion of the custom fields described in that section.

The above section allows you to specify a welcome letter sent to users when they are automatically or manually added to a token. You may again specify what fields in the additional information set-up you wish to include as part of the letter.

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The above section allows you to specify an automatic email letter sent to subscribers who have been manually approved by your administrator. This email may again include additional user information.

The above section permits you to send an automatic email message to any subscribers whose attempt to sign up has been denied by your administrator, or whose subscription is cancelled later.

The above section permits you to send an automatic email message to any user who may have forgotten his/her password. You must provide a facility on your web pages for users to state they have forgotten their passwords (see COPYRIGHT © 2003 WEBCENTRAL PTY LTD. ABN: 87 084 429 318

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the next section). You may again choose to include additional user information in your email message. Don’t forget to save your set-up by clicking the button at the bottom of your screen. Once you have saved your auto token configuration, scroll back to the top and click the small grey button marked “Instructions” to receive further instructions on setting up your auto token. Instructions similar to the following will appear. Note: the instructions are tailored specifically to suit the custom configuration you selected during setup. Do not copy the instructions in this manual.

You can cut and paste the HTML in the screen (see above), or simply give a link that leads to the URL indicated at the bottom of this section. When pasting directly into FrontPage, the code might be altered, so you may need to use the Insert, Advanced, HTML feature, or just paste into a text editor, then copy again and paste into FrontPage. The next part of the instructions helps you to help users who may have forgotten their passwords. It will appear only if you have ticked the radio button “User can Join Via Web and Request Password Email”.

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Again, you may copy and paste the HTML code or use the hyperlink given at the bottom of the section. Once you have finished this task, your web site will have a sophisticated, professional-looking password protected subscription facility.

The Internet Retailers Association http://www.retailassoc.com is a good working example of how auto tokens can be used on your web site.

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CHAPTER 9: LOG A JOB FOR A TECHNICIAN Logging a job through Mission Control is the quickest and most effective way to resolve any problem, with your virtual server. The job logging system allows close quality control and the automatic reporting ensures that your job never gets overlooked or pushed into the too hard basket. You will be advised by email when your job has been resolved and you can review and re-open or close the job. The job logging system allows you to review a full life history of all work performed on the server. How to log a job in Mission Control

If you are not already looking at the above screen, click “Getting Started” and “Where do I start?” in the left-hand menu, then click the button “Log a job for a technician”.

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The above menu appears. Fill in the details as required. Keep your message brief and succinct, but give the necessary details for the technician to find what you are describing. The contacts drop-down list will include the main contact and any other contact you have entered into your personal details. You can also choose “Other” and manually fill in contact details (see above). Click the button to add your Job.

The above menu is your confirmation that the job has been logged successfully. Click the hyperlink at the bottom to continue.

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The above menu is your job logging administrative control. From here you can use the buttons at the top and the hyperlinks next to the various category of jobs to review, check or edit each job logged. What do the headings mean? NEW When you first create a job, it will appear in the “New” queue. This queue contains jobs that have just been added and are waiting for a technician to attend to them. The following options will appear next to any jobs in the “New” queue ²

View will display the job.

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Edit will allow you to append new information to the job sheet.

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Cancel will close the job and move it to the “Archived” queue.

IN PROGRESS A technician is working on jobs in the “in Progress” queue. The following options will appear next to any jobs in the “In Progress” queue ²

“View” will display the job.

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“Edit” will allow you to append new information to the job sheet.

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“Cancel” will close the job and move it to the “Archived” queue.

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ACTION REQUIRED Jobs in the “Action Required” queue are awaiting a response from you. The technician who has been working on the job will have made comments on the job sheet to tell you what kind of response is required. To respond, click “Edit” and provide additional information or another response, as required. The following options will appear next to any jobs in the “Action Required” queue ²

‘View’ will display the job.

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‘Edit’ will allow you to append new information to the job sheet

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‘Cancel’ will close the job and move it to the “Archived” queue.

COMPLETED Technicians have completed jobs in the “Completed” queue. If a job has been completed to your satisfaction you should click “Close”. If the job has not been completed to your satisfaction you can “Reopen” the job. The following options will appear next to any jobs in the “Completed” queue ²

‘View’ will display the job.

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‘Edit’ will allow you to append new information to the job sheet

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‘Cancel’ will close the job and move it to the “Archived” queue.

ARCHIVED Jobs in this queue have been cancelled or closed. You cannot edit or re-open a job once it has been archived. If you should have any further questions about an archived job, you will need to log a new job.

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CHAPTER 10: CHANGE THE PASSWORD When you first signed up for your virtual server, you were emailed a user name and password. You can change this password anytime you choose. As a general security measure the password should be changed every 12 weeks, or at any time you have reason to suspect that its integrity has been compromised. You may also set up a different password for FrontPage access to allow others to work on your web site. To change your passwords in Mission Control

Click the “Change the password” link.

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Enter the appropriate details in the menus above and click the button. If you have made a note of your new password remember to store it in a secure location. The Master Password allows full control of your virtual server and web site.

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CHAPTER 11: CHANGE MY ADDRESS DETAILS You should keep your contact details in Mission Control up to date. These details determine how you are contacted for technical support and billing. It is very important to choose the main contact carefully: this is the only person that telephone support technicians are authorised to take instructions from if changes are requested to your virtual server or account details. Adding a secondary contact can be very useful if more than one person needs to administer your virtual server or web site. How do I change my address details in Mission Control?

Click the “Change my address details” link.

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Enter the required information and click the button. Remember to pick your main contact name carefully.

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Section 3: Mission Control in Detail CHAPTER 12: OVERVIEW OF MISSION CONTROL What is Mission Control? Mission Control is a web based user interface that is available to you over the Internet to control various features of your virtual server. It also brings together the controls for a number of other features that have been bundled with your virtual server such as email auto-responders, mailing lists, on line stores and more. Logging into Mission Control The Mission Control interface is secured by a username and password pair so that only authorised users may change (or see) the control interface. The username and password pair will be e-mailed to you within minutes of registering for your virtual server. To log in, simply point your browser to the mission control URL https://mc-au.server-secure.com and enter your username and password. Both username and password must be entered exactly as it was emailed to you. Both are case sensitive.

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Mission Control URLs Australia https://mc-au.server-secure.com Hong Kong https://mc-hk.server-secure.com Japan https://mc-jp.server-secure.com Singapore https://mc-sg.server-secure.com Trouble Shooting Once you have logged into Mission Control, your web browser will ”remember” the username and password pair for the duration of the current session. As the username determines which virtual server mission control you see, you must close all instances of your browser and then re-open your browser in order to log into a different virtual server Mission Control. If your web browser shows you Mission Control without asking for a username password pair, you have almost certainly previously accessed a mission control panel and have not since closed all instances of the browser. The Mission Control Navigation Bar The Navigation bar consists of the following Hyperlinks by default. Hyperlinks may be added to (or deleted from) the navigation bar by Hosting Partners.

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CHAPTER 13: GETTING STARTED Mission Control | Getting Started Getting Started | Start Here - (help.cfm)

A quick links page containing a list of the most commonly asked questions. Customers who are unfamiliar with the Mission Control interface usually use this page as a starting point when configuring their web and email services.

Getting Started | System News - (news.cfm)

The System News page contains important information relating to network issues, and scheduled server maintenance. Customers are encouraged to check the System News each time they visit Mission Control.

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Getting Started | General Settings - (start.cfm)

The General Settings page allows customers to change between the various menu options as well as change the language display of Mission Control. It contains other useful information such as the number of outstanding Easy Form orders and the number of System News Alerts that are available for you to read. To change between Menus click the grey buttons in the “Menu Type” section. To change Mission Control into another language – click the grey buttons on the “Display Type” section. Please Note: •

Other languages may not be enabled in your Mission Control.

•

Currently supported languages are: English, Japanese (Shift-JIS) and Chinese Traditional (Big 5)

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Should you change the language – you will need to be able to read the other language to find your way back to the General Settings page so that you may return to the English menus. Should you not be able to find the General Settings link then please change your URL to point to:

•

http://mc-au.server-secure.com/start.cfm

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CHAPTER 14: EDIT YOUR DETAILS Mission Control | Edit Your Details Edit Your Details | Your Address Details (address.cfm)

Company Details This form allows you to enter and maintain details of the company using the Virtual Server. You may also use this form to change the primary and secondary contacts for your account.

Account Issues This section outlines who you should contact with accounts related enquiries

Technical Issues This section outlines who you should contact with technical enquiries.

Official Partner (If Applicable) This section outlines details of the partner who is managing your site.

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Edit Your Details | Your Profile (profile.cfm)

The Profile page invites you to supply details about your business. The page asks two questions: The number of employees in your company and the industry in which your company operates. Completing the Profile questions is voluntary.

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Edit Your Details | Your Level (level.cfm)

This form specifies the current available resources for the level of your virtual server. Fields include: MC 3.5 | your level | Your Current Level | Level No MC 3.5 | your level | Your Current Level | Level Name MC 3.5 | your level | Your Current Level | Total Mailboxes Allowed MC 3.5 | your level | Your Current Level | Total Tokens Allowed MC 3.5 | your level | Your Current Level | Total Storage Allowed MC 3.5 | your level | Your Current Level | Total Data Transfer Edit Your Details | Your Level | Your New Level. You can upgrade the level of your server using this form. Choose your new level from the drop down list, supply your contact details and comments. Then click the button. Please note that your Partner may disable the Your New Level Function

Edit Your Details | Your Level | Change Partner. This form allows you to change the Partner who is managing your web site. Please note that your Partner may disable the Your New Level Function

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CHAPTER 15: ACCOUNTS Mission Control | Accounts Accounts | Account Balance (accounts.cfm)

The Account Balance page shows the financial status of your Web Hosting account. It shows the current balance as well as amounts that may be outstanding at 30, 60 and 90 days. Please Note: If a Partner manages your account – then this facility may be disabled

Accounts | Single Payment (payment_single.cfm)

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Should you wish to pay your Web Hosting account – you may make a single payment using this form. At the top of the form you will see details of who you are making your payment to. To make a payment complete the credit card details section, the contact details section and supply information about the account that you are attempting to pay. Please Note: If a Partner manages your account – then this facility may be disabled.

Accounts | Recurring Payments (payment_auto.cfm)

Should you wish to make a recurring (auto debit) payment for your Web Hosting account – you may use the Recurring Payment form. The form looks identical to the Single Payment form except that you are establishing an autodebit facility. At the top of the form you will see details of who you are making your payment to. To make a payment complete the credit card details section, the contact details section and supply information about the account that you are attempting to pay. COPYRIGHT © 2003 WEBCENTRAL PTY LTD. ABN: 87 084 429 318

MISSION CONTROL USER GUIDE Please Note: If a Partner manages your account – then this facility may be disabled.

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CHAPTER 16: ADD COMPONENT Mission Control | Add Component Add Component | Add Component (feature.cfm)

The add component page lets you add features to your web hosting account. A list of features that are available to you on your hosting level will be displayed. Please Note: Customers will see different features depending on their current hosting level.

Add Component | Add Component | Add Premier SQL Service

Should your level permit it – you can request that an SQL database be configured for your use. You will need to read the terms and conditions displayed at the top of the page. To complete the form you will need to tick the “I Agree” box and nominate the size of the database that you require. COPYRIGHT © 2003 WEBCENTRAL PTY LTD. ABN: 87 084 429 318

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Then click the button. This will log a job for a technician to create your database. The technician will then email you your logon details when it is ready. (Standard turnaround time is 24 hours).

Add Component | Add Component | URL Checker

Should your level permit it, you to create a custom web page monitor. You will need to nominate a string of words that are found on your web site and choose how often you require the monitoring servers to poll your site looking for those words. If you supply your email address – you will be alerted if your web site is unreachable.

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Add Component | Add Component | Add iNETstore V2 products

If you are using the iNETstore ecommerce software to sell products online – you may need to add more products to your catalogue. Choose the number of products you require and click the button.

Add Component | Add Component | Domain Email Alias

If you have more that one site hosted – you may wish to administer all of your mail boxes centrally. In other words – you may wish to create your mailboxes

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(in Mission Control) under one account and have them accept email for other domain names. The email box: “joeb” is attached to the domain “testdomain.com” If we add a Domain Alias product for the domain name “air1asia.com” – then the “joeb” email box could also accept mail for air1asia.com. So now “joeb” accepts email for: [email protected] and [email protected]

To add a Domain Alias you will be prompted to supply the VS number and the Password of the account/domain that you are trying to alias. Click the button when you want to alias the account. Note: The mail server will export the second domain name in approximately 2 hours.

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CHAPTER 17: OFFICE EXTRAS Mission Control | Office Extras Office Extras | Setup Office Extras (feature.cfm)

Office Extras lets you capture important information about your email box users. The Setup Office Extras page allows you to nominate the fields that

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you wish to capture. Examine the graphic included above for ideas on how these fields may be used.

Titles for Phone Data Nominate up to four different phone numbers that you would like to capture. Titles for Address Data Nominate up to 8 different address fields Titles for Manager / Assistant Data There are six fields that you may wish to complete outlining employees roles within your business. Titles for Custom Data There are five text fields, three date fields and three number fields that you can also nominate. There are no restrictions on the type of information you can gather using these fields.

Office Extras | Extension List (mailbox_xtnlist.cfm)

Displays a list of Telephone Extension numbers for your employees. We recommend the list be maintained and distributed to your employees.

Office Extras | Phone Directory (mailbox_phonelist.cfm)

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Displays a list of mailbox users and the four telephone numbers that you configured for them in the Setup Office Extras section. We recommend the list be maintained and distributed to your employees.

Office Extras | Edit Staff Details (mailboxes.cfm?toolbarx=2)

Displays a list of mailbox users and the five address fields that you configured for them in the Setup Office Extras section.

Office Extras | Address Book (mailbox_addresslist.cfm)

The Edit Staff Details page lets you choose your mailbox users and supply the information that you configured earlier in the Setup Office Extras section. For this example we will configure all the details for “Gene Smith”

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Find the Employee

Once located – click the “Edit” link. Phone Details section

Supply the four telephone numbers that you configured earlier in the Setup Office Extras section. Then click the button to continue. Address Details section

Click on the button. Then supply the contact details that you configured earlier in the Setup Office Extras section. Then click the button to continue.

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Office Details section

Click on the button. Then supply the Office Location details that you configured earlier in the Setup Office Extras section. Then click the button to continue.

Additional Details section

Click on the button. Then supply the details that you configured earlier in the Setup Office Extras section. Then click the button to continue.

You have now configured all of Gene Smith’s details. Repeat the process for each Mailbox user / Employee.

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CHAPTER 18: INTERNET ACCESS Mission Control | Internet Access Internet Access | Enable Dial Up Access (mailboxes.cfm?toolbarx=3) The Enable Dial Up Access page lets you enable dial up Internet access for your mailbox users. Your mailbox users are able to dial into 2500 POPS (Points of Presence) globally. Internet access is charged at $1.80 per hour (Australia) or $4.80 per hour (Global Roaming).

For this example we will enable Internet Access for “Gene Smith”

To start – we can either search for the mailbox – or examine the list to see if his name appears. Find the Employee

Once located – click the “Edit” link.

Agree to the terms and choose connection type

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You will need to read the terms and conditions and tick the “I agree” tick box. Then choose from either Australia wide access or Global Roaming Access. Then Click the button. Internet access will be invoiced with /or debited from your monthly Web Hosting account. If you are being invoiced – then you will see a line item called “Internet Access” giving the total number of hours used and the chargeable amount. Should you wish to receive more details on individuals and their connections – then please click the “View Connection Log” menu item in the “Mission Control | Internet Access” menu.

Choose a POP and your logon details.

You do not need to choose a default POP… However it is useful if you supply one as that POP’s details are merged into the connection instructions. Should you need to find a POP – click the “POP locator” link next to the default dial in number.

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Choose a POP

Choose the POP nearest the employee and then click the button.

Default Dial Number

The default dial number that you chose from the POP locator has now been merged into the “Default Dial In Number” section. Please take note of the Username and password.

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Click the button to continue.

Connection Instructions

Instructions have been created for most operating systems including: Windows 2000, Windows NT, Windows 98 and Windows 95. Choose the operating system that you are using and then click the button. For this example we will choose the “Global Roaming Dialer”… The global roaming dialer will work with all operating Windows Operating Systems.

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Step by step instructions

Please note that the “Global Roaming Dialer” can be downloaded from Mission Control using the “Download Global Roaming Dialer” link at the very bottom of the instructions page. We recommend you print the instructions prior to installation of the dialer.

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Internet Access | View POP Locations (pop_locator/locator_xpost.cfm) The POP Locator may be used as a reference to find Internet access points. If you travel regularly – it may be worthwhile taking note of connection phone numbers in the areas that you travel. Select your country

Select the country in which you are attempting to connect and the sort order (Choose: “by city”). You will then see a list of POPs.

POPs that are available in each city

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Internet Access | View Setup Instructions (begin.cfm) Connection Instructions

Instructions have been created for most operating systems including: Windows 2000, Windows NT, Windows 98 and Windows 95. Choose the operating system that you are using and then click the button. For this example we will choose ”Windows 98”

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Step by step instructions

Internet Access | View Connection Log (radius_filter.cfm) The Internet Connection Log produces reports on each mailbox user that has Internet Access enabled. You will be able to see each call made, from what location it was made, and the length of the call.

The Report Filter

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The connection report

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The report details the date and time of the connections

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The length of each connection

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The kilobytes inbound and outbound during the call

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The upload and download speeds

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The number dialed

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The caller’s ID – (Assigned at time of connection)

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CHAPTER 19: MAIL SERVER SETUP Mail Server | Server Setup Mail Server | Server Setup (mailserver.cfm) Your Virtual Server allows you to configure your email server in a number of different ways. The most common setup is “Standard Internet Mail Server “. Standard Internet Mail Server

Incoming Email is stored on the Internet Mail Server. Users collect their mail using a normal email program such as Microsoft Outlook, Eudora or Netscape, which are configured to collect mail from the Internet Mail Server via an ISP. Dial Up SMTP Mail Server

Incoming Email is stored on the Internet Mail Server. The Mail Server in the company establishes a connection to the Internet and downloads any email that is waiting on the Internet Mail Server. Most of your users’ email addresses are configured on the mail server in your office, however you can set up additional mailboxes on your Internet mail server for users who are not connected to your office email server (eg: Travelling Sales People). This method is designed for Microsoft Exchange, Lotus Notes etc COPYRIGHT © 2003 WEBCENTRAL PTY LTD. ABN: 87 084 429 318

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Dial Up POP Mail Server

The Mail Server (in your office) will periodically connect to the Internet and retrieve email that is being stored on your Internet mail server. Most of your users’ email addresses are configured on the mail server in your office, however you can set up additional mailboxes on your Internet mail server for users who are not connected to your office email server (eg: travelling sales people). This method is designed for Extra Mail and Mdaemon Permanent Connection

Your mail server is permanently connected to the Internet. Normally email is delivered directly to your mail server. The Internet Mail Server will operate as a backup if your Server is offline. When your server returns to operational mode, the Internet Mail Server will forward any stored email. All users’ email addresses are configured using the mail server located in your office. If you choose this option you should then click the “Click here to change the MX configuration” link.

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•

Type the IP address of your mail server.

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Supply a reason for the change.

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Click the button.

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The DNS Administrator will then change the MX (mail) records for your domain name to point MAIL.yourdomain.com at the IP address of your mail server in your premises.

Mail Server | Setup Instructions (mailserver_guide.cfm)

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The commonest setting for mail is “Default” with this setting, all incoming email will be processed by the hosting provider’s Mail Server. Mailboxes can now be set up for each staff member. Each Staff member in your Organisation should be issued a mailbox. A Mailbox is a storage area for email for the staff member. One of the most important things to realise about a mailbox is that it can have multiple Email Addresses associated with it. Mailbox “A” might be assigned to the Bob Smith, the Sales Manager. Using Mission Control you could setup aliases for salesmanager, bob, bsmith or any other 5 addresses that would be useful for Bob. This means that email which is sent to [email protected] or [email protected] or [email protected] is all delivered into Mailbox A. The reason why you should have multiple email addresses is if Bob changes roles in your Organisation, the new sales Manager would get a Mailbox which has the Salesmanager as an alias and the SalesManager alias from Bob Smith’s mailbox should be removed. There are several ways in which the owner of the mailbox can obtain their email. They can use a normal Internet email program; use a Web browser or forward email to another ISP. Using an Internet Email program like Outlook Express There are numerous Internet Email programs which users can use to obtain their email, including Outlook Express or Eudora. When a mailbox has been setup, you can click the “user guides” option in Mission Control and click on the “Instructions” link to see which settings should be entered into your Email program. Using WebMail (https://dc-au.server-secure.com) When setting up the mailbox you have the option of enabling “WebMail” for a user. WebMail will allow the user to read their email using a Web Browser. Once WebMail has been enabled your users can use the WebMail page from their browsers and enter their email address and password to collect their

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mail. This is a useful utility if you are travelling, or you are away from your computer for any other reason. If the mailbox owner has an email account with a local Internet Service Provider, then it may be more convenient just to send any incoming email to the users existing mail. The user can use their existing mail program to collect their email. Points to note about Forwarding ²

The person who sent the email is NOT advised that the email is being forwarded onto another email address.

²

The user of the mailbox should be promoting the company email address and NOT the email address of the local Internet Service Provider. The mailbox owner should change the “return address” or “reply to address” in the email program, so that people who receive email send it to the correct address.

Creating a Mailbox Mail Server | User Mailboxes | (mailboxes.cfm?toolbarx=1)

Mailbox Management is the most used Mission Control feature. It allows you to create and maintain mailboxes for your staff members.

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Mail Server | User Mailboxes | General Settings (mailboxes_general.cfm)

Use this page to turn the mailbox on and nominate the aliases (email address names) for the mailbox. The mailbox password is also set or changed here. Mail Server | User Mailboxes | Extra Settings (mailboxes_general.cfm)

Stray Mail Email that does not have a valid address is forwarded to the Stray Mail account. A “User Not Found” email is returned to the sender if Stray Mail is not used. Only one mailbox can have stray mail enabled.

Web Mail (https://dc-au.server-secure.com) Web Mail allows the user to read their email with any browser connected to the Internet. The WebMail interface has been embedded inside another of COPYRIGHT © 2003 WEBCENTRAL PTY LTD. ABN: 87 084 429 318

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our interfaces, DeskControl. DeskControl is a managed Intranet environment designed for employees to check their email, manage documents and manage office resources. Each mailbox user can log on to DeskControl by going to https://dcau.server-secure.com.

They will be prompted to enter their email address and password. To check their WebMail (once they have logged in) users should: •

Click the “Messages” tab (appear on the menu across the top of the page)

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Click the “Inbox” link.

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WebMail will then be loaded for this user.

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Outbound Mail Server Choose the ISP that you are using to connect to the Internet. It is important that you choose your ISP as their SMTP (outbound) mail server details will later be used to generate instructions on configuring your email client.

Mail Server | User Mailboxes | Auto-Responder (mailboxes_general.cfm)

An auto responder trigger causes an email reply to be sent automatically when a message is received in the mailbox. The text of the email reply can be set on this page. The response may also be tailored and conditioned according to keywords in the subject of the original message.

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Mail Server | User Mailboxes | Auto-Forwarder (mailboxes_general.cfm)

You can configure the Auto forwarder to automatically forward email to another address. Mail Server | User Mailboxes | Outlook SMS Add On (mailboxes_displayro2.cfm) The Outlook SMS Add On allows yo to send SMS messages from your email client (specifically Outlook Express) and also to receive SMS messages back in to your Inbox. You will need to enable the SMS Add On for your mailbox.

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Choose the Outlook SMS Add On from the drop down list

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Select the domain name that you usually use as your outgoing ‘from address’ in your mail client.

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View the Terms and Conditions

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You must type the words “I Accept” in the space provided.

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You may then click the button.

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Click the ‘Click Here To View Instructions’ link and you will see a page with further information on how to download the Outlook SMS client.

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Mail Server | User Mailboxes | Managed Exchange (mailboxes_displayexchange.cfm) For businesses wanting to take advantage of the collaborative features of Microsoft Exchange Server, you can now upgrade individual mailboxes to our Managed Exchange Platform.

Managed Exchange differs from the normal Exchange Server that you may be used to. This is because the Exchange 2000 Server is hosted in our data centre. You connect to your Managed Exchange Mailbox over the Internet. This means you have anytime anywhere access to your email. All you need is access to a computer or PDA that has Internet access.

From the Mailboxes menu, click the ‘Managed Exchange’ menu item.

There are two types of Managed Exchange that you can subscribe to. •

Exchange Web Access allows you to access your email through the Outlook Web Access (web based) client only.

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Exchange Web & PC Access lets you access your email both through the web client and also through the full Outlook desktop client.

To enable Managed Exchange complete the following per mailbox. 1. Choose the type of service that you wish to subscribe to. 2. If this mailbox user is a mail administrator for your business, then tick the “This mailbox is an Exchange Administrator” option at the bottom of the page. 3. Then click the button to create your Exchange mailbox.

Mail Server | User Mailboxes | Phone Address (mailboxes_displayphone.cfm)

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You can use your virtual server to manage staff lists as part of the email configuration by recording additional information such as telephone numbers and office locations for each user. To configure the field names access the “Office Extras” menu item and then the “Setup Office Extras” link.

Mail Server | User Mailboxes | Instructions (mailboxes_reportinst.cfm)

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You can automatically create tailored and personalised instructions for each mailbox user. The instruction page is tailored to the email client that the user will use. These instructions can be printed and given to the user for reference. An example of the instructions: (Outlook Express)

Creating Mailing Lists Mail Server | Setup Mailing List Setup (mailinglist.cfm)

You can automatically create mailing lists so that email users can discuss certain topics relevant to the group. You may use the ‘Setup’ section to name your mailing lists, and administer the members who are subscribed to the lists. Mail Server | Name your Mailing List (mailinglist.cfm)

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After you click the button you will be promoted to give your mailing list a name. Choose a name that represents the use of the list.

Mail Server | Mailing Lists | Edit the Mailing List (mailinglist.cfm)

Once your list is created – click the “Edit” link to start configuring the list.

Mail Server | Mailing Lists | General Settings (mailinglist_general.cfm)

Supply the contact details for the Mailing List and the Moderator details for the list. (Quite often these are the same people). The moderator has the ability to accept and reject posts made to the list. The footer message appears at the bottom of every message sent to the list.

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Mail Server | Mailing Lists | Security (mailinglist_security.cfm)

Choose the type of mailing list that you are attempting to setup. There are brief descriptions next to each mailing list type to describe the list type’s function. The most common is a “Newsletter” style of list. This is a “top down” list. Only the Moderator can post messages to the list’s subscribers. List members cannot reply to the list. For more information on mailing lists please refer to Chapter 5 “Mailing Lists”.

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Mail Server | Mailing Lists | Add / Remove Members (mailinglist_users.cfm)

The ‘Add / Remove Users’ section allows you as the administrator to remove and add members. The screen is split into two sections… the “Add Members” section and the “Remove Members” section. To add members: Type their email addresses (separated by commas) and click the button. To remove members: Type their email addresses (separated by commas) and click the button.

Mail Server | Mailing Lists | Web Admin (mailinglist_webadmin.cfm)

Choose whether you wish to allow subscribers to add and remove themselves via a web page. Choose whether you want them to only be able to join, only remove, or join and remove. Click the button to continue. COPYRIGHT © 2003 WEBCENTRAL PTY LTD. ABN: 87 084 429 318

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Mail Server | Mailing List Instructions (mailinglist_inst.cfm) Once you have created a mailing list, the instructions section provides useful email addresses that can be used in administering the list. In addition you can view HTML instructions that are customised for your list. These HTML examples can be cut and pasted on to your web pages so that new visitors can subscribe to your mailing list Mail Server | Mailing List Instructions | User Email Functions (mailinglist_inst.cfm)

The following is a list of Email Addresses the User can use to control the mailing list for air1asia.com. [email protected] Will allow the user to Subscribe to the mailing list. The user will be sent a Confirmation Message which they must click “Reply to”. This confirms that the user REALLY wants to join the List, and the list is not being Hi-jacked by another Internet User. Once confirmed, the user will receive the Welcome Message from the mailing list server.

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[email protected] Once a user is a member they can send email to this address. Their message will be sent to all the members of the mailing list. [email protected] To Unsubscribe the user sends an email to this address. [email protected] Returns the list of subjects from the last 100 messages sent to the list. [email protected] Returns a specific range of message subjects (eg: 55 to 150) [email protected] Return the full text of the last 10 messages. [email protected] Returns the full text of message 77 Mail Server | Mailing List Instructions | Admin Email Functions (mailinglist_inst_emailadmin.cfm)

[email protected] Lists all the Users in the Mailing List.

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Mail Server | Mailing List Instructions | Admin Web (mailinglist_inst_webadmin.cfm)

The Admin Web page gives you a customised html form that you can paste into a web page. By adding the form to your web page – users will be able to access your web site and add themselves to your mailing list. For more information on Mailing Lists please refer to Chapter 5 – “Mailing Lists”

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CHAPTER 20: WEB SERVER Mission Control | Web Server Web Server | Server Setup (webserver_setup.cfm?type=config)

The page is used to configure your web server and to set up the following features: •

How to Upload your Web Site

•

View Start Page Settings

•

Configure FrontPage Extensions Status

•

Configure SSL Secure Web Pages

•

Configure Active Server Page

•

Configure CGI

Each of these features would normally need to be set up once only although you may amend the set up at any time. Web Server | Server Setup | How to Upload your Web Site (webserver_guide_iis.cfm) There are 2 main ways that you can upload your Web Site. Microsoft FrontPage or via an FTP Program Microsoft FrontPage 2000 is recommended. It is available for Windows and Macintosh Computers. You can also upload your Web Site using an FTP program. These are available for most operating systems. MS-DOS - (built into the operating system). WSFTP for Windows 95/98, NT and 2000. COPYRIGHT © 2003 WEBCENTRAL PTY LTD. ABN: 87 084 429 318

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FETCH, which is available for Macintosh. Detailed graphical instructions are available from this page for: ²

FRONT PAGE

²

FTP (Dos)

²

WSFTP (Windows)

²

FETCH (Mac) FrontPage upload instructions

Click the button to view instructions on how you should upload your web pages using FrontPage

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FTP Upload Instructions

Click the button to view instructions on how you should upload your web pages using FTP. WSFTP Upload Instructions

Click the button to view instructions on how you should upload your web pages using WSFTP

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Fetch Upload Instructions

Click the button to view instructions on how you should upload your web pages using Fetch.

Web Server | Server Setup | View Start Page Settings (webserver_config_iis4.cfm)

When a Web Browser does not request a specific HTML file name, e.g.“http://www.air1asia.com” the server will display the default.htm file in the first directory of the Site. “http://www.air1asia.com/products/” will display the default.htm in the products directory. COPYRIGHT © 2003 WEBCENTRAL PTY LTD. ABN: 87 084 429 318

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The order of these filenames is significant. If a “default.htm” and “index.html” are in the same directory, “default.htm” will be displayed when the user does not specify a filename. *Your Website must have ASP enabled before “default.asp” would work. Web Server | Server Setup | Configure FrontPage Extensions Status (webserver_config_iis4.cfm)

FrontPage extensions are necessary to allow your web site to utilise FrontPage functionality. This page reports the current status of the FrontPage extensions on your virtual server and allows you to install, uninstall and reinstall the extensions. Web Server | Servers Setup | Configure SSL Secure Web Pages (webserver_config_iis4.cfm)

Any HTML files that are placed in the Secure Sockets Layer (SSL) directory on your web site will be able to be accessed through a Web Browser with Security. The transmission of this data to a browser is automatically encrypted. SSL can be installed, re-installed and tested from this page.

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Web Server | Server Setup | Configure Active Server Pages (webserver_config_iis4.cfm)

Active Server Pages (ASP) is a protocol used to write web pages. In order to have ASP code work on your pages, ASP must be installed on the server. This page reports the current status of ASP on your server and allows you to have ASP installed, re-installed or uninstalled. Web Server | Server Setup | Configure CGI (webserver_config_iis4.cfm)

CGI access is required to run PERL scripts on your site. PERL scripts must have the extension .pl or .plx and must be located in the cgi-bin directory. This page reports the current status of CGI on your server and allows you to enable, re-install or remove CGI from your server.

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Web Server | Uploading Instructions (webserver_setup.cfm?type=guide)

There are 2 main ways that you can upload your Web Site. Microsoft FrontPage or via an FTP Program Microsoft FrontPage 2000 is recommended. It is available for Windows and Macintosh Computers. You can also upload your Web Site using an FTP program. These are available for most operating systems. MS-DOS - (built into the operating system) WSFTP for Windows 95/98, NT and 2000 FETCH which is available for Macintosh Detailed graphical instructions are available from this page for: ²

FRONT PAGE

²

FTP (Dos)

²

WSFTP (Windows)

²

FETCH (Mac)

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Web Server | Search Engines (webserver_setup.cfm?type=search)

This page allows you conveniently add your URL to a number of the most popular search engines. Complete the form details and click the buttons.

For more information on monitoring the statistics for your site registration promoting your web site please refer to Chapter 7 – “Check Visitor Numbers to the Site”.

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Web Server | View Site Statistics (webserver_setup.cfm?type=statistics)

Your virtual server is linked to a statistics server which analyses your log files in live time and provides detailed up to date statistics for your web server.

For more information on Statistics – please refer to Chapter 7 – “Check Visitor Numbers to the Site”

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Web Server | HttpAfterBurner (httpafterburner.cfm)

Customer with high highly visited sites can take advantage of the HttpAfterBurner service that replicates your web site content to a server in the USA or Japan. This lets your customers access your site from multiple locations – providing you with added redundancy, local access within overseas countries and cheaper bandwidth costs.

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Web Server | HttpAfterBurner Setup (httpafterburner.cfm?formaction=add_comp)

Attaching HttpAfterburner to your site is easy. Choose the HttpAfterBurner product that best suits the number of hits you expect your HttpAfterBurner site to take. Then click the button.

You will then see your HttpAfterBurner product attached to your account. Your web site will then be exported out to the HttpAfterBurner servers within one hour. After the hour - you will be able to click on the links provided to access your overseas web site.

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Web Server | HttpAfterBurner Statistics (webserver_statistics_http.cfm)

Statistics are kept on the number of hits your overseas HttpAfterBurner sites are receiving. Click the “HttpAfterBurner Statistics” link to view your stats.

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CHAPTER 21: ECOMMERCE E-commerce Electronic commerce is booming. There are many drivers for this but the most obvious is the pursuit of improved profits through reduced transaction costs. We can define e-commerce in a number of ways but simply put, it is migrating sales processes to an Internet intermediated environment. Names like amazon.com and cdnow.com conjure images of millions of dollars in development costs, but Mission Control gives you access to simple and cost effective solutions already in place in your virtual server. EasyForm

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EasyForm is a simple cost-effective way of obtaining valuable information from your web site visitors. EasyForm captures name and address details and the order details for products for sale on your web site. A major advantage of the EasyForm system is its ability to collect information using Secure Sockets Layers (SSL). With SSL, your valued customer’s information is securely encrypted as it travels over the Internet. This will provide peace of mind to your clients who may be concerned about data security, particularly for credit card numbers. Ecommerce | EasyForm Setup (order_setup.cfm) The purpose of the Secure Order/Registration form is to allow you to capture important information from customers. You can use the following page in your web site. When the user accesses the page their browser will go into SSL mode (Secure Sockets Layer). All data that is sent to and from the web browser is encrypted. When the user clicks the button the contents of the form are stored in an SQL database and can be viewed by you using the “Mission Control Panel”. The user is then given a “Receipt Number” and an email is sent to you notifying you of the new order. Since Email is not very secure, the actual details of the order are not sent with the email message. It simply notifies you that an order has arrived. You should access Mission Control to retrieve your order details. Creating your form A template form has been pre-created in the /SSL/ directory of your web site. You must edit this form and save it to a new name. Your Order forms must be placed in the SSL directory on your Virtual server. Go to Domain Details in Mission Control to set “SSL Status” to ‘Install SSL’ (SSL will be installed by a WebHosting technician the next working day.)

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The path to access your Secure Orders using SSL is shown underneath the “SSL Status” in Domain Details section in Mission Control. This takes the form: https://siteserver/vsxxxx_secure/orderform.htm where – ²

siteserver is the server your site is on

²

vsxxxx is the vs number of your site

²

orderform.htm is the file name of your html file that contains the order form in your ssl directory

What do you have to edit? If you use a text based HTML editor ²

Locate the line that says

²

Replace POWERUP\demo with your Web Host Logon Name eg: POWERUP\vs10033

²

(Please don’t include your password, it isn’t needed here)

²

If you would like a link back to your page to be displayed after the client places an order, locate the line that says:

²

and replace the reference to webhost.powerup.com.au with your own domain name. Eg: http://www.air1asia.com

If you use Front Page ²

Open you virtual server and double click on the demo_order.htm file in the /SSL directory.

²

Use “save as” to make a copy of this file under a different name in the same directory

²

Edit the renamed file.

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²

Highlight the “vs” variable and click modify

²

Replace POWERUP\demo with your Virtual Server Logon Name eg: vs10033

²

Save the edited file back to the SSL directory

Changing the Form This is a simple secure order form. In order to maintain the simplicity of use, there is limited flexibility in modifying the form. This form will suit most simple ordering requirements. More complex orders can be managed using the iNETstore online store feature. You can ²

Delete any field that you want

²

Change colours, layout etc.

You cannot ²

Add New Fields

²

Change the Existing Variable Names used for the fields.

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Final Set Up In Ecommerce | EasyForm Setup | Setup you can configure the following: Ecommerce | EasyForm Setup | Setup | Next Receipt Number

This is the number from which you want the series of receipts to commence. This allows you to set a starting number that does not reflect the amount of business that you have done on the web. This may help obscure competitively sensitive information. Ecommerce | EasyForm Setup | Setup | Prefix Receipt Number with: The receipt number can be prefixed with a character string to indicate a series. You may choose any characters. Ecommerce | EasyForm Setup | Setup | Default Return to URL When you create an Easy Form you can include your own ‘Return to URL’ and ‘Message’ options. If you do not define these options then the defaults are used. The Default Return to URL is the page address the user is taken to after the receipt number has been displayed.

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Ecommerce | EasyForm Setup | Setup | Default Message The Default Message is displayed on the Receipt Page if no “message” options are specified in the form. You may insert a message that will appear on each receipt. The message can be up to 128 characters long. Ecommerce | EasyForm Setup | Notification

Mission Control can notify you when an order (or information) is received on an EasyForm. The following notification options are available: Notify Via ²

No Notification

²

Email

²

Fax

Additional Notify Use this area for a second, simultaneous, notification message. ²

No Notification

²

Email

²

Fax

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Ecommerce | EasyForm Setup | Permissions

Orders can be viewed if the access option is enabled. Simply use the following username, password and domain located at http:\\admin-au.server-secure.com\results. By default access if disabled. Therefore, you can only read orders using Mission Control. In some circumstance you may want others (staff, shipping houses etc) to be able to access orders without having the Mission Control master password that would give them complete access to Mission Control. You can configure and create access accounts in this area. Ecommerce | EasyForm Setup | Permissions | Access

Radio buttons allow you to choose one of the following options: ²

Disabled

²

Can only Read Orders

²

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Can Read, Clear Orders and change order setup.

MC 3.5 | EasyForm Setup | Permissions | Domain Your domain name is shown here. When users log into http:\\adminau.server-secure.com\results to access orders they will be asked for the domain and their username and password. The domain they need is the one shown in this field. The username and password they need are those specified by you using the fields below. MC 3.5 | EasyForm Setup | Permissions | Username This is the username of the person to whom you are granting access to your EasyForm orders. It may be any combination of characters. It must be unique – two or more users cannot have the same username. MC 3.5 | EasyForm Setup | Permissions | Password This is the password for the person to whom you are granting access.

Ecommerce | View EasyForm Orders (order_view.cfm)

Orders placed using easy form can be accessed from here. Credit card details are never emailed by the system, as this would negate the SSL security required for Credit Card numbers. When you access this area you will notice the SSL security is active (the URL begins with ‘https://’ and the padlock symbol on your browser is closed. You can access your orders in the following formats: Ecommerce | EasyForm Order | Text This is a CSV (comma separated value) format that most database and spreadsheet programs can import. Ecommerce | Easy Form Order | Printer This is a printer friendly version for the orders. Use the print function on your browser to print the orders. COPYRIGHT © 2003 WEBCENTRAL PTY LTD. ABN: 87 084 429 318

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Ecommerce | EasyForm Order | Fixed This is a fixed field length format that is accepted by Microsoft Excel and many other databases and spreadsheet programs Ecommerce | EasyForm Order | Tab This is a tab-delimited format that is accepted by MS Excel. Ecommerce | iNETstore Online (inetstore_setup.cfm) iNETstore is a Shopping Cart e-commerce solution. For more details on configuring iNETstore – please consult the iNETstore Manual.

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CHAPTER 22: DOMAIN SETUP Domain Setup | Domain Name Setup Your base domain name “mybusiness.com” can be directed to a number of locations. This helps users who do not add the “www” prefix. “www” is actually a sub domain. Other sub domains that you can set up include “mail”, “ftp” and “shop”. Domain Name Setup | Domain Configuration (domain.cfm)

This is a summary page that reports the current status of your domain name. Domain Name Setup | base entry (domain_base.cfm) The base entry for your Domain can be changed and/or redirected to another IP. Domain Name Setup | ‘www‘ entry (domain_www.cfm) The www entry for your Domain can be changed and/or redirected to another IP.

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Domain Name Setup | ‘mail‘ entry (domain_mail.cfm) The mail entry for your Domain can be changed and/or redirected to another IP. Domain Name Setup | ‘ftp‘ entry (domain_ftp.cfm) The ftp entry for your Domain can be changed and/or redirected to another IP.

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CHAPTER 23: SECURITY SETUP Token Setup (token.cfm) Security on your virtual server in controlled by username/password pairs. Security in this section deals with both securing access to your web site by users and managing access to MC 3.5 to ensure the integrity of your security settings. Access to your web site by users in controlled by “tokens”. A token is a set of permissions associated with a group of users who gain access to these permissions through usernames and passwords. The token can be associated with a directory or sub-web. The token therefore ties together: ²

Access permissions

²

Users

²

Target directories or sub webs.

Tokens can also be set to expire on a particular date. This creates the functionality to have “subscribers” access an area of your web site for the period of their subscription.

For additional information on tokens please refer to Chapter 8 –“Secure An Area via FTP or Web.Security | Token Setup

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‘Token Setup’ allows you to create tokens for use on password protected (private) directories of your web site. Once you have created a token, you will be presented with a further menu that allows you to start populating the token with usernames and passwords. It is these usernames and passwords that will be granted access to the private directory on your web site, or FTP site. Security | Token Summary (tk_summary.cfm)

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Displays a status page giving the administrator a summary of each token including the name of the token, the number of approved members, the number of cancelled members and the numbers of members who are pending approval. Security | Token Approvals (tk_approval.cfm)

This page should be used to administer the access rights of individual Token members. From the Approvals page the administrator may Approve, Cancel or Delete a token user. In addition you can View /Edit the token user’s current membership details.

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Security | Setup Private FTP (security_ftp.cfm)

Once a token has been created, and members applied, it can then be applied to a specific sub directory, and then have specific permissions applied to it. Firstly you must choose your token from the drop down list at the top of the page. Then you must choose whether to Enable/Disable the token for a particular directory. Then type in the name of the directory that you wish your token to be applied to … (Example: the /members/ directory). Then you must choose the access rights that those token users should have to that directory. You can choose from “Read Files”, “”Write Files”, “Delete Files”, “Create Directories”, “List Directories”. You may also choose to “Propagate” your choice of permissions to all other sub directories under the parent directory that you are applying your token to. In other words… If you were to choose the Propagate option, then the permission that you have set for the /members/ directory will also be applied to any sub directory (example: /members/carclub/).

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Security | Setup Private Web (security_web.cfm)

Once a token has been created, and members applied, it can then be applied to a specific sub directory of your web site. Firstly you must nominate the exact directory that you wish to have your token applied to. (Remember to start with a backslash). Then choose your token from the drop down list. The permissions structure is much simpler than when . You can nominate whether the token should have Read, Write and Execute permissions. (Note: It is recommended that you only give “Read” permissions to your token subscribers).

Security | Site Passwords (security_password.cfm) Security | Site Passwords | MASTER PASSWORD

This master password is used to access your website using FTP. It is also used to control access to Mission Control. Because the master password is used to access MC3.5, it can be used to change other passwords and the master password itself. It is therefore critically important that this COPYRIGHT © 2003 WEBCENTRAL PTY LTD. ABN: 87 084 429 318

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password be kept confidential. A “good” password is one that consists of letters and numbers and that is not an obvious choice such as your initials, date of birth, etc. The password is case sensitive. Changes to the Master Password take effect within 20 minutes. Security | Site Passwords | FrontPage Password

This password is used to access your web site through Microsoft FrontPage. Please note, passwords are case sensitive (e.g. Apple8 is different to APPLE8). A “good” password is one which consists of letters and numbers and that is not an obvious choice such as your initials, date of birth, etc.. You must know the existing Master Password before you can change it. The username is typically something like: “vs10001”. Changes to the FrontPage Password take effect within five minutes. Security | View Security Logs (security_log.cfm)

The Admin Log allows you to see logged events on your virtual server. You can select the number of events to display and nominate a time period, “last week, month or year”.

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CHAPTER 24: JOB SYSTEM Job System The Hosting Provider provides comprehensive technical support to Virtual Server users. The preferred way to access this help is via a job entered by you in Mission Control. Telephone assistance is available in some countries. No matter the source of the job, details and tracking are available through Mission Control. Job System | Job Summary (job.cfm) The job summary page allows you to manage the state of jobs and also add a new job using the job sheet.

Job System | Job Summary | NEW Accesses a new job sheet – see below – Add New Job Job System | Job Summary | INPROGRESS A technician is working on these jobs. The following options will appear next to any jobs in the ‘In Progress‘ Queue ²

View will display the Job.

²

Edit will allow you to append new information to the Job Sheet.

²

Cancel will close the job and move it to the ‘Archived’ queue.

Job System | Job Summary | ACTION REQUIRED Jobs in the ‘Action Required’ queue are awaiting a response from you. The technician who has been working on the Job will have made comments on the Job Sheet.

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You should click ‘Edit’ and provide additional information. The following options will appear next to any jobs in the ‘Action Required’ queue. ²

View will display the Job.

²

Edit will allow you to append new information to the Job Sheet

²

Cancel will close the job and move it to the ‘Archived‘ queue.

Job System | Job Summary | COMPLETED

The technicians have completed jobs in this queue. If a job has been completed to your satisfaction you should click ‘Close’ otherwise you can ‘Reopen’ the Job. The following options will appear next to any jobs in the ‘Completed’ Queue: ²

View will display the Job.

²

Reopen will allow you to append new information to the Job Sheet and the job will move back to the ‘New’ queue.

²

If the Job has been completed to your satisfaction click the completed button and the Job will be moved to the ‘Archived’ queue.

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Job System | Job Summary | ARCHIVED

These Jobs have been cancelled or Closed. You cannot edit or re-open a Job once it has been closed. You should log a new Job if you have further questions or problems. The following options will appear next to any jobs in the ‘Completed‘ Queue ²

View will display the Job.

Job System | Add New Job (job_add.cfm)

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When you first create a Job, it will appear in the ‘New‘ queue. These are jobs which have just been added and waiting for a technician to action them. The following options will appear next to any jobs in the ‘New‘ Queue •

View will display the Job.

•

Edit will allow you to append new information to the Job Sheet.

•

Cancel will close the job and move it to the ‘Archived‘ queue.

Job System | View Current Jobs (job.cfm) This hyperlink opens the same form as Online Help | job summary | ACTION REQUIRED (above)

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INDEX

A Active user sessions statistics in Mission Control, 34 address details setting up in Mission Control, 67 aliases for mail boxes, 17 Aliases for email addresses, 14 Auto Forwarder configuring, 18 Auto Responder configuring, 18 auto token additional user information, 54 automatic emails for, 56 explanation, 51 setting up in Mission Control, 51 C confirmation message for mailing list subscribers, 23 contact details in Mission Control, 67

J job logging explanation, 61 M mail box for staff, 15 stray mail feature, 15 mailing lists different uses of, 20 setting up in Mission Control, 26 Mailing Lists managing, 13 Mission Control activating FrontPage server extensions, 30 Most Active Browsers by Type and Version statistics in Mission Control, 38 Most Browsers by Brand Preference statistics in Mission Control, 38 Most Popular User Operating Systems used for Access statistics in Mission Control, 39

E email planning for, 14 setting up, 13 setting up mail boxes, 16 Email, 14

N naming convention for email, 14 Network statistics statistics in Mission Control, 41 O

F file name importance of naming, 31 FrontPage activate, remove or re-install, 31 editing web pages with, 30 FTP uploading web pages with, 31 H HTML, 9, 11, 30, 116, 117, 126

Online Shop creating, 13 P Page statistics statistics in Mission Control, 36 Page Usage Analysis statistics in Mission Control, 35 Page Views by Session Breakdown statistics in Mission Control, 36 passwords in Mission Control, 65 setting up in Mission Control, 65

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R Referrer Activity Analysis statistics in Mission Control, 35 Referrer statistics statistics in Mission Control, 39 S security for mailing lists, 27 security protcol tokens explained, 43 Server Activity Totals for Period statistics in Mission Control, 36 Server and session statistics statistics in Mission Control, 36 Session Averages for Period statistics in Mission Control, 36 Session Origins for Period statistics in Mission Control, 36 Sessions by Network Location statistics in Mission Control, 35 Site Activity Analysis statistics in Mission Control, 35 software statistics on users, 38 statistics in Mission Control, 33 viewing in Mission Control, 33 stray mail setting up, 17 Stray Mail explanation, 15 T Time Spent per Session Breakdown statistics in Mission Control, 36 token explanation of, 43 setting up for FrontPage, 47 setting up for FTP, 45 tokens setting up in Mission Control, 44 Top 10 Entry Point Pages statistics in Mission Control, 37 Top 10 Exit Point Pages

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statistics in Mission Control, 38 Top 10 Least Commonly Accessed Pages during period statistics in Mission Control, 36 Top 10 Most Active Referring Domains during period statistics in Mission Control, 40 Top 10 Most Active Referring Search Engines statistics in Mission Control, 40 Top 10 Most Common Error Pages statistics in Mission Control, 37 Top 10 Most Commonly Accessed Pages during period statistics in Mission Control, 36 Top 10 NEW Referring URLs Recorded during Period statistics in Mission Control, 40 Top 10 Pages which were the only page viewed statistics in Mission Control, 38 Top 10 Referring URLs during Period statistics in Mission Control, 40 Top ten New Browser Tags during Period statistics in Mission Control, 39 Tracking watches statistics in Mission Control, 42 Training notes for trainers, 6 U User Agent Analysis statistics in Mission Control, 35 User agent statistics statistics in Mission Control, 38 V virtual server, 8, 11, 12, 30, 31, 33, 61, 69, 70, 76, 97, 105, 117, 120, 124, 126, 135, 140 W Web Site uploading, 13 WebCentral virtual servers, 8, 11, 100, 125

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